Airtel Complaints & Reviews

I am trying to disconnect my Airtel Broadband connection since 22nd April 2011. Everytime i call customer care, they register my complaint and assured me that my connection will be disconnect within a week. But its more than 45 days and still no action is taken.
Every month the generate the bill. we are not using their connection for the last 2 months.

I have logged my complaint to Airtel Customer care on[protected],[protected] and 1 more time in May 2011 and Today[protected].

When i call them they say that your complaint has been logged and your connection will be disconnected in 1 week. But next time when i call them again, they say your connection is active.

This results in loss of money, mental peace n torture.

I have send the below mail to the addresses, nodalofficer.[protected]@airtel.in,nodalofficer.[protected]@airtel.in,appellateo...⇄ & till now they haven't responded to me

To,
The person concerned,

I had an Airtel Kerala Postpaid connection with the following details, acnt [protected].I had discontinued it after 2 months from the day I took the connection. The reason was that I have not satisfied with my billing & the explanation I got from the customer care. You can check my call logs & can understand that I was not making much calls from the number though I have been billed too much( you can view my bill & can understand the mistakes like I have been charged for the same service multiple times). So on receiving the first month's bill itself I called the customer care in order to help me to get my postpaid converted to prepaid. But the executive told me that I must use the connection for 3 months before making any changes, when I told I want to change the plan he told it's not possible which eventually became possible when I told to discontinue the service.I paid the hefty amount on the assurance that it will be reflected on my next billing. Even though I changed my plan( from 349 to 99 plan), the second bill was also too heavy, as you can check I barely made calls from the number since I got my first bill. I again contacted the customer care & asked for my options, all I got was an assurance every time that the bill will be corrected on next cycle. I requested to terminate my service, but in vain. The only option left with me was to discontinue the service. Even though I requested to terminate, the same number was being billed every month then onwards. I told the customer care executives many times that I will pay for what I have used, that is the genuine monthly bill, requested for a discount on the fine amount though I definitely deserve more & want to make the number a prepaid. Although the number is barred in the third month itself (its funny the billing is now also active for my number & the bill amount is increasing day by day & have passed over my credit limit).

The actual issue was different. Yesterday (05/08/11) I got a call at 5.11 PM from the number [protected], from Miss.Remya said to be from Airtel customer care.She was very rude & used unethical words which made me to cut the call( you can monitor the call which gets automatically recorded at your end). Then she called my colleagues & friends(whose numbers are 95xxxxxxxx,96xxxxxxxx), whose number I think she got from my call logs & said to them " I have cheated Airtel & not paid the money & I have given their number as contact with Airtel & Airtel is going to take legal action which will affect them also." These panicked them which eventually harmed my reputation. I don't know the consequences that will arise as they told they will take up the issue with my new firm . At first I thought it might be a prank call, later I confirmed it was from Airtel. I didn't expect such an action from a company like Airtel, what she done was in way my character Assassination.I definitely want an explanation for these action as I haven't cheated you & it actually happened viceversa.

Hi,

I purchased an Airtel World Calling card from Bangalore International airport on 28-May-2011. I reached USA and tried calling using this card. When I dial the Access code o[censored]SA, at the tone, I am asked to enter Card number and Pin. When I enter the 14 digit number that I have on the card (after starching the hidden area), I am asked to enter the card and pin again, when I reenter, I will be redirected to MCI operator. The MCI operator will ask me to contact the Customer care as my card is not valid. Please assist on how do I overcome this issue.

Thanks & Regards,
Shruthi N

HI,

We are the customer of airtel since 7 years and we are using the airtel services like Landline, Postpaid Mobile Connection, Broadband.
I want to deactivate this Hello Tune Service on my Landline connection - [protected].
When i called the Airtel Customer care to deactivate this service he said i have to call 54311808.
I unable to call this number because on my landline outgoing connection is off & i told this to the airtel customer care executive, he said if your outgoing is off than you can't deactivate the Hello Tune Service. Than how i can deactivate the hello tune service?

Regards,
Yash Kalra
[protected]
yash.[protected]@yahoo.com

sim card recharge(prepaid) no:[protected]

I have been using my Airtel number from 4 months, yesterday (10/6/2011)I received sms from airtel that "your airtel mobile number is not under use for the past 90 days. kindly recharge with any amount by 12 th june, to avoid interruption of service" dated on 10 th june 2011.
i recharged my number on 10 th june. transaction id is[protected].today 11 th june again i got the same sms from airtel that "your airtel mobile number is not under use for the past 90 days. kindly recharge with any amount by 12 th june, to avoid interruption of service". yesterday(11/6/2011)again i recharged Transid :[protected] Rs .50 at 11.55pm .then again today i receivcec the same and this is not first time. already i had lost 3 Aitel sim cards like . .



.dont give any interruption and allow me to continue this service.

name:Aravind, chennai mobile no:[protected]

I have recharged my prepaid mobile with 0.5 paisa per second offer at after 20th(i dont remember exact date) of May 2011. it has validity of 30 days. it worked fine untill 8th Jun 2011 after which it started charging me on usual pulse rate which i didnt observe and so far i had to pay over RS.150 for their mistake. i have complained on it 2 days back.. no response so far. They gave me some reference number[CMBNR[protected]]. IF I DONT GET THIS RESOLVED AND GET MY MONEY BACK, I WILL STOP USING AIRTEL AS MY PRIMARY SIM AND WILL OPT FOR SOME OTHER PROVIDERS WHO DONT CHEAT CUSTOMERS.

I also have airtel broadband[1 MBPS UNLIMITED PLAN- 800 PER MONTH] and i will see what to do on that one too based on response from customer care.

Hi , I bought a new airtel digital tv connection 4 months back , recently one airtel technisian came to my home and he told airtel providing 40 channels free of cost for that need to change signal direction , he changed direction next day onwards we are getting signal problem,again we call same technisian he simple removed antena and lmb . he said he will come next day , but he didnt came , past 9 days onwards i made calls to customercare gave lot of complaints as wellas i escalate this issue 10 times no use .its very wrost customer services from airtel digital tv. today senior manager gave bangalore technisian team numbers they didnt pick the calls . one person pick the calls he is saying its reinstallation issue . how its reinstallation . who told to first technisian to resmove lmb and antena ..i can say 100% wrost customer support from airtel digital tv .they are sucking customer blood. its past 9 days issue , its ashamed of airtel customer support team .

1st techinisian number : [protected](manju)

bangalore technical team numbers : [protected], [protected]

my customer id : [protected]

contact numbers : [protected],[protected],[protected]

Hi,

I had subscribed for Airtel services in Pune a year ago (2010) considering savings as the most imperative fact since the plan offered by the Rep appeared economical compared to my existing plan, however after being served for several months I found Airtel to help itself by overcharging me instead of helping me to get some benefits. Initailly I used to pay my bills between Rs.[protected], but few months later my bills suddenly went upto Rs.[protected] regularly when my usage pattern was still between the above mentioned figures.

I tried to communicate with Airtel's pathetic customer service people to understand the reason behind the charges and unfortunately after many exhausting hours of interaction the solution was to pay the complete bill everytime, despite of several complaints Airtel continued to do it's job and finally in the month of May 2011 I received a bill for Rs. 5600/- to which they usually had one explanation (Typical Airtel CS Response: sir aapka bill aapke usage ke hisaab se hi aaya hai).

Being helpless I decided to not pay my bill at all till they consider my concern and anticipated a solution from them, but instead of providing me a solution they found a solution to let their collections team harass me and my family to make payments...

Let me make you'll aware that Their collections teams aren't following any guidelines of the goverment stated under the FDCPA - Fair Debt Collection Practices Act (http://www.delhilaw .firm .in/debtcollection-india.htm) or stated as per Airtel's collections code of conduct http://www. airtel .in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/postpaid+services/kno...⇄ briefly mentioned below; They are calling everyone I know using my call details to embarrass, threaten, crticize (called me a thief) and annoy my family and me, they even threatened my grandparents...
Note: remove any spaces from the URL's Mentioned above to visit the website...
therefore in this helpless situation I need someone to help me understand how to take imperative measures against this shameful act of our mostly hated company Airtel and it collections team.

A Debt Collector CANNOT:
■ Telephone you an unreasonable number of times
■ Telephone you at an unusual time/ unusual place
■ Disclose information of your debts to third parties
■ Use profane or other abusive language
■ Contact you after written notification that you do not want to be contacted any further
■ Claim to be affiliated with any governmental organization
■ Misrepresent the character, amount or legal status of a debt
■ Threaten of to take any action that cannot be taken legally
■ Accuse you having committed a crime
■ Threaten or communicate false credit information
■ Attempt to collect, until he honors your request to validate
■ Use deceptive methods to collect debts
■ Call you before 8:00 a.m. or after 9:00 p.m.
■ Call you, but not announce who he/she is


It seems Airtel doesn't know what does "Practice what you preach" mean...

1. I, MR SUMAN DUTTA, SERVING SOLDIER OF THE INDIAN ARMY, AM LODGING THE COMPLAINT ON BEHALF OF MY AGED AND WIDOWED MOTHER SMT PRATIVA DUTTA.

2. MY MOTHER HAD SUBSCRIBED A AIRTEL PREPAID CONNECTION ( NO [protected]) IN YR 2006 FROM MANJU TRADERS, CHAKDAHA, NADIA (WB-741222) AS LIFE TIME AGREEMENT FOR RS 999/-, SUBMITTING ALL VALID DOCUMENTS I.E. VOTER ID, RATION CARD ETC. THIS MOBILE CONNECTION HAS BEEN THE ONLY WAY FOR HER TO COMMUNICATE WITH HER TWO SONS, WHO WERE POSTED IN J & K AND RAJASTHAN. ALL RELATIVES WERE ALSO CONNECTED ON THIS MOBILE NUMBER.

3. AFTER FIVE YEARS O[censored]SAGE OF THIS MOBILE CONNECTION, THE SERVICE PROVIDER (AIRTEL BENGAL AREA) HAS BLOCKED THE SIM CARD IN FIRST WEEK OF MAY 2011 WITHOUT ANY KNOWN REASON. THE NUMBER WAS LATEST RECHARGED ON 27-28 APR 2011 WITH RS 50/-. THEREAFTER, AFTER BLOCKAGE OF SIM CARD, FOR SEVEN DAYS MY MOTHER COULD NOT UNDERSTAND THE PROBLEM WITH THE CONNECTION. SHE COULD NOT CONNECT ANY ONE AS ALL INCOMING AND OUTGOING CALLS WERE STOPPED. BEING WORRIED, SHE VISITED RETAILERS FOR THE NEEDFUL. SHE AGAIN SUBMITTED THE ALL SUPPORTING DOCUMENTS TO A RETAILER FOR RE-INSTATEMENT OF THE CONNECTION. SHE WAS CONTINUED TO BE HARASSED BY VISITING RETAILER SHOPS IN THE HOT SUMMER DAYS AGAIN AND AGAIN. WE, THE TWO BROTHERS, SERVING IN THE ARMY AND POSTED IN OTHER STATES, COULD NOT DIRECTLY COMMUNICATE MY MOTHER FOR ONE AND HALF MONTHS. WE TRIED TO CALL ON THAT MOBILE NUMBER (I.E. [protected]) AGAIN AND AGAIN, HOPING THAT THE SERVICE WOULD HAVE BEEN RE-INSTATED. BUT IN MID MAY 2011, WE HAVE COME TO KNOW THAT THE NUMBER HAS BEEN ALLOTTED TO ANOTHER PERSON BY THE AIRTEL.

4. THIS ACT OF EXTREME SMARTNESS OF THE AIRTEL HAS BREECHED OUR TRUST BESTOWED ON THEM. NOW, I, ON BEHALF OF MY AGED & WIDOWED MOTHER SOLICIT THE HONOURABLE COURT TO INVESTIGATE ON THE CASE AND INITIATE NECESSARY ADMINISTRATIVE ACTION AGAINST THE SMART & RICH AIRTEL COMPANY TO COMPENSATE THE COST INVOLVED AND HARASSMENT CAUSED TO MY MOTHER.

In continuation to my previous complaint (Customer ID [protected] - Complaint ID -8348018 , 8491625, interaction id Shashank Kumar [protected], discussion with Bindu on 4th June)that has not being resolved, now no channels are appearing on my settop box.

As usual I have received a new complaint ID - 8973184 today with another assurance that the issue will get fixed today itself by 5 PM.

I am using AirTel sim number is "[protected]". Last 15-20 days this company every day reducing 1Rs from my mobile also stopped my message facility when I goes to call customer care they are not receiving my call. Please start my message facility I want to switch another company.

Hi,
This is Niranjan here I am using the airtel No. [protected](pre paid).
airtel is charging for me for no reason for GPRS services.
Saturrady (10.06.2011) I went to airtel office (East end ) and i have checked with the executive and i confirm the my handset settings and procedure to activate. And I did in same way.
In night i activated and i checked the*123*10# it was showing your dedicated balance is 51.5 MB free ....
Whwn i started downloading two games which is of around 2MB then my balance deducted 15rs.
and when i checked the *123*10# its says Your dedicated account balance is 0.00 inr .. What the [censored] is this. I am facing the same problem many times still i have not get any satisfied answers from non sense airtel. I want to take some leagal action against Airtel. Please suggest me.

CUST ID [protected]
MOBILE [protected]
ON 03 JUNE 2011 I GOT A CALL FROM LOCAL DEALER AIRTEL DIGITAL TV MOBILE NO ([protected]) ASKING ME THAT we are coming to your residence for dish alignment to the new satellite and asked for visiting charge of 100 rs when i refused. i called customer care they told me that the dish alignment will be done free from our side so not to give any charge for this. finally no body came.
NOW ON 11 JUNE suddenly service stopped with ERROR NO - SM2 call customer care for assistance
first time customer care exucutive told that it is a technical error i am taking complain keep your set top box on will be resolved within half an hour.
nothing happened in next one hour.
again i called them this time executive told me that your satellite alignment has been changed automatically from our side and system is showing that anteena alignment has been done. (for better signal and quality). THERE IS A PROBLEM WITH YOUR ANTEENA AND SET TOP BOX our engineer will come to you and solve your problem TAKE THE COMPLAIN NO[protected] AND GO TO THE NEAREST DEALER. the VISITING CHARGE WILL BE 100 RS. when i asked that how can your system is showing that SM2 service is activated where no engineer came to my house HE TOLD ME THAT WITHOUT ANTEENA ALIGNMENT SM2 ERROR CAN NOT COME.
SO I ASK YOU SOME QUESTION
1. WITHOUT CUSTOMER REQUEST WHY YOU CHANGED MY SERVICE TO SM2 WHICH IS NOT WORKING ON MY SET TOP BOX (as told by your customer care executive)
2. if changed then why to charge 100 rs as VISITING CHARGE.
3. is it a type of harrasment with the help of LOCAL DEALER (WHO CALLED ME ON 03 JUNE FOR VISITING CHARGE)
4. IF YOU HAVE CHANGED YOUR SATELLITE THEN IT IS YOUR DUTY TO UPDATE THE CONSUMERS AND MAKE TECHNICAL ARRANGEMENTS REGARDING THIS.


SO DO THE NEEDFUL QUICKLY REGARDING THE ISSUE OTHERWISE I HAVE TO GO TO OTHER AUTHORITIES. AS DEDUCTION OF DAILY CHARGES IS CONTINUE FROM MY DIGITAL TV ACCOUNT.

MANOJ KUMAR PATHAK

Hi ,

I have applied for replacement Airtel prepaid SIM today([protected]). I was assured that it would get activated by 8 PM.
But it is not yet activated inspite of reporting to customer care repeatedly.

Please take it forward as I need the no. to work immediately for important official work.

Regards
Ankush

This complaint is sending to you in utmost dissatisfaction about the services to
the new Airtel post paid connections I took and activated from 13/05/2011. I am
an inspector working in Railway Protection Force and presently at Zonal
Training Centre/RPF, Khajamalai, Trichy and residing at H-34, Phase III, Anna
Nagar, Navalpattu, Trichy. One person by name Ibrahim mob No. [protected] from Trichy approached me and requested to subscribe the connection duly describing attractive offers for a Railway men and I took mobile No. [protected] & 52 under Plan 249 & 149 respectively. To get this connection I preferred the signed applications, two photographs and xerox copy of my departmental ID as address proofs along with Rs.331/- for activation charges which will be adjusted in the coming bills. The service to these connections have been disconnected on several times without any intimation during the past one month with a lame excuse that address verification & confirm verification etc:. I already explained the fact that due to vacation at KV Trichy my family members are out of the town and I am presently staying at my office accommodation at the training centre. Due to the above reason no one in my residential address up to 27 June and the same can be confirmed with the neighbors. But without understanding the above said facts they simply disconnect the service. For your information there are so many staff from my office have taken Airtel connection recently and if you people treat a responsible officer in the force as above, every one will
discontinue the connection. If you can please reactivate the connections
immediately (before 12 noon of 07/06/2011) otherwise treat my connections as
disconnected and return back the applications contained my signature, two
photographs and self attested xerox copies of my departmental ID
card without fail. Otherwise I will took up the issue with appropriate level as
deemed fit please. But my surprise, in connection with the complaint lodged with the Airtel by e-mail dated 07/06/2011, I received acknowledgements from one Aruna Srinivasan, Customer Care, Bharti Airtel Limited on 09/06/2011. Again I written to Airtel nodel officer for that on 11/06/2011 one Vinitha M, Nodal Office, Bharti Airtel Limited replied me duly stating some lame excuses like spelling mistakes and mistake in mobile numbers etc; even though I had furnished all the details elaborately with my present contact number [protected]. Again I replied duly demanding my photographs and documents. Why I am sending this complaint is to spread the matter all in the nation to understand behaviour of private service providers and also to get back my documents at my door step in the same way which way it has been collected from me. Apart from that I also need the amount Rs. 331/- since you have not been provided any service to me. To attain my justifiable and leagal rights I am ready to file any type of complaint in any legal body. Do needful withoiut wasting much time since the concern already exhausted much time to solve the issue without any fruitful results.

--
gopinathan vijayakumar
Mob: [protected]
Deactivated Airtel Numbers. [protected] & 52
A/c No. [protected] & [protected]

See the Complaints Log details with date and resolvance
1. Complaint No 8001545.. dated. 15-May-11 (Resolved by Airtel)
2. Complaint No 8284405.. dated. 23-May-11 (Unresolved.. and NO RESPONSE from Airtel Team)
3. Complaint No 8313313.. dated. 24-May-11 (Unresolved.. and NO RESPONSE from Airtel Team)
4. Complaint No 8928706.. dated 10-June-11 (Unresolved.. and NO RESPONSE from Airtel Team)
5. Complaint No 8957006.. dated 11-June-11 (Response awaiting...)

sir,
my set of box was operating normal a day before but suddenly it starts displaying a message that a new software is downloading when i call customar care to file a complain regarding this problem they suggest me their is technical problem and now its more than 18hrs and i have made 5 calls to customer care but proves to worthless now they are suggesting they will send engg to my home but i have to pay Rs100.but its not my fault its completely company fault why should i pay for their mistake.
customer id-[protected]

Rami karloopia
[protected]

sir,
i request from company that mere number par 3g activate kar dijiye unhone 3g activate kar de sath hi mer pass sms ata ha ki apke number par 9 rupes ka vauchaar activate ho gya ha mera balance 9 rupees less ho jata ha mai phir custumer care milat hu to balance less hota ha aur company said "airtel me call karne ke liye thanks" dusre number se milata hu to senir officer ko call farward kar di gate call hold rehte ho 5 minut bad cut gate ha balance cut gata ha aur custumar care ke senior officer se bat nhi hoti ha yhe kram 8-10 bar hota ha mai apna kaphi balance cutva chuka hu lekin mera company koi solution nhi de rhi ha. Sir mai kafhi paresan hu company ke is attitute se mere help kijiye.
My self
Prashant Kumat
mob. [protected]
[protected]

I have receiving daily SMS from Airtel that, you have beeb renewed for mms subscription service from Air tel.Youu have been charged rs 2.
I want to know who give authority to deduct from my account. earlier i complained the same form no response from air tel. are you cheating the public using your net work.Dont play with Publc .you have to face consequences
My mobile no is [protected].

This is the second complaint,forwarding this to TRAI for necessary action

Dear Sir,



I have had a nightmare as I ported my number to you as I was told that your service and network is good. While I agree that your network is good but I must say I have had terrible customer service from your customer care advisors. I select language English on IVR I get connected to an advisor who refuses to speak in English and asks me to speak in Hindi only.

I am trying to activate BIS on my blackberry curve 9300 but am unable to do so. Your advisors give me different information.

I was told to send airtelbb to 121 and I got a plan list

I was told to select the plan and send to 121 so I selected BB4 and sent to 121 but did not get a response. I sent so many sms but no reply. Finally I got a reply sms to send BIS (Model number ) to 121 and I did but I get error We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation



I called 3 times to your customer care and the advisors are asking me to call 7070 and when I call that number it gives me a response that I am not registered and hence not authorized to call that number so please call 121.

I spoke to Mansia one of your advisors this morning who was rude and said he can’t help me so I asked for supervisor but he refused to give me a supervisor. He too was telling me to call 7070 and I tried explaining that I tried calling that number and I told him what response I am getting but he was not willing to listen and said that this is the number we give customer’s, I can’t help you any further.



Where do I go from here? I came to Airtel due to poor Network and Service from BPL and I think I have made a mistake. Please revert back failing to which I will have to port out my number from you as I can’t accept a regular service on a Blackberry.



Regards,



Shodan D’Souza

Mobile no: [protected]



PS: please sort this out immed, am expecting a call back from you. I have gone to consumer forum with this issue as I am not happy with the service so far. None of your advisors are co-operative.