Airtel Complaints & Reviews

1. I, MR SUMAN DUTTA, SERVING SOLDIER OF THE INDIAN ARMY, AM LODGING THE COMPLAINT ON BEHALF OF MY AGED AND WIDOWED MOTHER SMT PRATIVA DUTTA.

2. MY MOTHER HAD SUBSCRIBED A AIRTEL PREPAID CONNECTION ( NO [protected]) IN YR 2006 FROM MANJU TRADERS, CHAKDAHA, NADIA (WB-741222) AS LIFE TIME AGREEMENT FOR RS 999/-, SUBMITTING ALL VALID DOCUMENTS I.E. VOTER ID, RATION CARD ETC. THIS MOBILE CONNECTION HAS BEEN THE ONLY WAY FOR HER TO COMMUNICATE WITH HER TWO SONS, WHO WERE POSTED IN J & K AND RAJASTHAN. ALL RELATIVES WERE ALSO CONNECTED ON THIS MOBILE NUMBER.

3. AFTER FIVE YEARS O[censored]SAGE OF THIS MOBILE CONNECTION, THE SERVICE PROVIDER (AIRTEL BENGAL AREA) HAS BLOCKED THE SIM CARD IN FIRST WEEK OF MAY 2011 WITHOUT ANY KNOWN REASON. THE NUMBER WAS LATEST RECHARGED ON 27-28 APR 2011 WITH RS 50/-. THEREAFTER, AFTER BLOCKAGE OF SIM CARD, FOR SEVEN DAYS MY MOTHER COULD NOT UNDERSTAND THE PROBLEM WITH THE CONNECTION. SHE COULD NOT CONNECT ANY ONE AS ALL INCOMING AND OUTGOING CALLS WERE STOPPED. BEING WORRIED, SHE VISITED RETAILERS FOR THE NEEDFUL. SHE AGAIN SUBMITTED THE ALL SUPPORTING DOCUMENTS TO A RETAILER FOR RE-INSTATEMENT OF THE CONNECTION. SHE WAS CONTINUED TO BE HARASSED BY VISITING RETAILER SHOPS IN THE HOT SUMMER DAYS AGAIN AND AGAIN. WE, THE TWO BROTHERS, SERVING IN THE ARMY AND POSTED IN OTHER STATES, COULD NOT DIRECTLY COMMUNICATE MY MOTHER FOR ONE AND HALF MONTHS. WE TRIED TO CALL ON THAT MOBILE NUMBER (I.E. [protected]) AGAIN AND AGAIN, HOPING THAT THE SERVICE WOULD HAVE BEEN RE-INSTATED. BUT IN MID MAY 2011, WE HAVE COME TO KNOW THAT THE NUMBER HAS BEEN ALLOTTED TO ANOTHER PERSON BY THE AIRTEL.

4. THIS ACT OF EXTREME SMARTNESS OF THE AIRTEL HAS BREECHED OUR TRUST BESTOWED ON THEM. NOW, I, ON BEHALF OF MY AGED & WIDOWED MOTHER SOLICIT THE HONOURABLE COURT TO INVESTIGATE ON THE CASE AND INITIATE NECESSARY ADMINISTRATIVE ACTION AGAINST THE SMART & RICH AIRTEL COMPANY TO COMPENSATE THE COST INVOLVED AND HARASSMENT CAUSED TO MY MOTHER.

In continuation to my previous complaint (Customer ID [protected] - Complaint ID -8348018 , 8491625, interaction id Shashank Kumar [protected], discussion with Bindu on 4th June)that has not being resolved, now no channels are appearing on my settop box.

As usual I have received a new complaint ID - 8973184 today with another assurance that the issue will get fixed today itself by 5 PM.

I am using AirTel sim number is "[protected]". Last 15-20 days this company every day reducing 1Rs from my mobile also stopped my message facility when I goes to call customer care they are not receiving my call. Please start my message facility I want to switch another company.

Hi,
This is Niranjan here I am using the airtel No. [protected](pre paid).
airtel is charging for me for no reason for GPRS services.
Saturrady (10.06.2011) I went to airtel office (East end ) and i have checked with the executive and i confirm the my handset settings and procedure to activate. And I did in same way.
In night i activated and i checked the*123*10# it was showing your dedicated balance is 51.5 MB free ....
Whwn i started downloading two games which is of around 2MB then my balance deducted 15rs.
and when i checked the *123*10# its says Your dedicated account balance is 0.00 inr .. What the [censored] is this. I am facing the same problem many times still i have not get any satisfied answers from non sense airtel. I want to take some leagal action against Airtel. Please suggest me.

CUST ID [protected]
MOBILE [protected]
ON 03 JUNE 2011 I GOT A CALL FROM LOCAL DEALER AIRTEL DIGITAL TV MOBILE NO ([protected]) ASKING ME THAT we are coming to your residence for dish alignment to the new satellite and asked for visiting charge of 100 rs when i refused. i called customer care they told me that the dish alignment will be done free from our side so not to give any charge for this. finally no body came.
NOW ON 11 JUNE suddenly service stopped with ERROR NO - SM2 call customer care for assistance
first time customer care exucutive told that it is a technical error i am taking complain keep your set top box on will be resolved within half an hour.
nothing happened in next one hour.
again i called them this time executive told me that your satellite alignment has been changed automatically from our side and system is showing that anteena alignment has been done. (for better signal and quality). THERE IS A PROBLEM WITH YOUR ANTEENA AND SET TOP BOX our engineer will come to you and solve your problem TAKE THE COMPLAIN NO[protected] AND GO TO THE NEAREST DEALER. the VISITING CHARGE WILL BE 100 RS. when i asked that how can your system is showing that SM2 service is activated where no engineer came to my house HE TOLD ME THAT WITHOUT ANTEENA ALIGNMENT SM2 ERROR CAN NOT COME.
SO I ASK YOU SOME QUESTION
1. WITHOUT CUSTOMER REQUEST WHY YOU CHANGED MY SERVICE TO SM2 WHICH IS NOT WORKING ON MY SET TOP BOX (as told by your customer care executive)
2. if changed then why to charge 100 rs as VISITING CHARGE.
3. is it a type of harrasment with the help of LOCAL DEALER (WHO CALLED ME ON 03 JUNE FOR VISITING CHARGE)
4. IF YOU HAVE CHANGED YOUR SATELLITE THEN IT IS YOUR DUTY TO UPDATE THE CONSUMERS AND MAKE TECHNICAL ARRANGEMENTS REGARDING THIS.


SO DO THE NEEDFUL QUICKLY REGARDING THE ISSUE OTHERWISE I HAVE TO GO TO OTHER AUTHORITIES. AS DEDUCTION OF DAILY CHARGES IS CONTINUE FROM MY DIGITAL TV ACCOUNT.

MANOJ KUMAR PATHAK

Hi ,

I have applied for replacement Airtel prepaid SIM today([protected]). I was assured that it would get activated by 8 PM.
But it is not yet activated inspite of reporting to customer care repeatedly.

Please take it forward as I need the no. to work immediately for important official work.

Regards
Ankush

This complaint is sending to you in utmost dissatisfaction about the services to
the new Airtel post paid connections I took and activated from 13/05/2011. I am
an inspector working in Railway Protection Force and presently at Zonal
Training Centre/RPF, Khajamalai, Trichy and residing at H-34, Phase III, Anna
Nagar, Navalpattu, Trichy. One person by name Ibrahim mob No. [protected] from Trichy approached me and requested to subscribe the connection duly describing attractive offers for a Railway men and I took mobile No. [protected] & 52 under Plan 249 & 149 respectively. To get this connection I preferred the signed applications, two photographs and xerox copy of my departmental ID as address proofs along with Rs.331/- for activation charges which will be adjusted in the coming bills. The service to these connections have been disconnected on several times without any intimation during the past one month with a lame excuse that address verification & confirm verification etc:. I already explained the fact that due to vacation at KV Trichy my family members are out of the town and I am presently staying at my office accommodation at the training centre. Due to the above reason no one in my residential address up to 27 June and the same can be confirmed with the neighbors. But without understanding the above said facts they simply disconnect the service. For your information there are so many staff from my office have taken Airtel connection recently and if you people treat a responsible officer in the force as above, every one will
discontinue the connection. If you can please reactivate the connections
immediately (before 12 noon of 07/06/2011) otherwise treat my connections as
disconnected and return back the applications contained my signature, two
photographs and self attested xerox copies of my departmental ID
card without fail. Otherwise I will took up the issue with appropriate level as
deemed fit please. But my surprise, in connection with the complaint lodged with the Airtel by e-mail dated 07/06/2011, I received acknowledgements from one Aruna Srinivasan, Customer Care, Bharti Airtel Limited on 09/06/2011. Again I written to Airtel nodel officer for that on 11/06/2011 one Vinitha M, Nodal Office, Bharti Airtel Limited replied me duly stating some lame excuses like spelling mistakes and mistake in mobile numbers etc; even though I had furnished all the details elaborately with my present contact number [protected]. Again I replied duly demanding my photographs and documents. Why I am sending this complaint is to spread the matter all in the nation to understand behaviour of private service providers and also to get back my documents at my door step in the same way which way it has been collected from me. Apart from that I also need the amount Rs. 331/- since you have not been provided any service to me. To attain my justifiable and leagal rights I am ready to file any type of complaint in any legal body. Do needful withoiut wasting much time since the concern already exhausted much time to solve the issue without any fruitful results.

--
gopinathan vijayakumar
Mob: [protected]
Deactivated Airtel Numbers. [protected] & 52
A/c No. [protected] & [protected]

See the Complaints Log details with date and resolvance
1. Complaint No 8001545.. dated. 15-May-11 (Resolved by Airtel)
2. Complaint No 8284405.. dated. 23-May-11 (Unresolved.. and NO RESPONSE from Airtel Team)
3. Complaint No 8313313.. dated. 24-May-11 (Unresolved.. and NO RESPONSE from Airtel Team)
4. Complaint No 8928706.. dated 10-June-11 (Unresolved.. and NO RESPONSE from Airtel Team)
5. Complaint No 8957006.. dated 11-June-11 (Response awaiting...)

sir,
my set of box was operating normal a day before but suddenly it starts displaying a message that a new software is downloading when i call customar care to file a complain regarding this problem they suggest me their is technical problem and now its more than 18hrs and i have made 5 calls to customer care but proves to worthless now they are suggesting they will send engg to my home but i have to pay Rs100.but its not my fault its completely company fault why should i pay for their mistake.
customer id-[protected]

Rami karloopia
[protected]

sir,
i request from company that mere number par 3g activate kar dijiye unhone 3g activate kar de sath hi mer pass sms ata ha ki apke number par 9 rupes ka vauchaar activate ho gya ha mera balance 9 rupees less ho jata ha mai phir custumer care milat hu to balance less hota ha aur company said "airtel me call karne ke liye thanks" dusre number se milata hu to senir officer ko call farward kar di gate call hold rehte ho 5 minut bad cut gate ha balance cut gata ha aur custumar care ke senior officer se bat nhi hoti ha yhe kram 8-10 bar hota ha mai apna kaphi balance cutva chuka hu lekin mera company koi solution nhi de rhi ha. Sir mai kafhi paresan hu company ke is attitute se mere help kijiye.
My self
Prashant Kumat
mob. [protected]
[protected]

I have receiving daily SMS from Airtel that, you have beeb renewed for mms subscription service from Air tel.Youu have been charged rs 2.
I want to know who give authority to deduct from my account. earlier i complained the same form no response from air tel. are you cheating the public using your net work.Dont play with Publc .you have to face consequences
My mobile no is [protected].

This is the second complaint,forwarding this to TRAI for necessary action

Dear Sir,



I have had a nightmare as I ported my number to you as I was told that your service and network is good. While I agree that your network is good but I must say I have had terrible customer service from your customer care advisors. I select language English on IVR I get connected to an advisor who refuses to speak in English and asks me to speak in Hindi only.

I am trying to activate BIS on my blackberry curve 9300 but am unable to do so. Your advisors give me different information.

I was told to send airtelbb to 121 and I got a plan list

I was told to select the plan and send to 121 so I selected BB4 and sent to 121 but did not get a response. I sent so many sms but no reply. Finally I got a reply sms to send BIS (Model number ) to 121 and I did but I get error We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation



I called 3 times to your customer care and the advisors are asking me to call 7070 and when I call that number it gives me a response that I am not registered and hence not authorized to call that number so please call 121.

I spoke to Mansia one of your advisors this morning who was rude and said he can’t help me so I asked for supervisor but he refused to give me a supervisor. He too was telling me to call 7070 and I tried explaining that I tried calling that number and I told him what response I am getting but he was not willing to listen and said that this is the number we give customer’s, I can’t help you any further.



Where do I go from here? I came to Airtel due to poor Network and Service from BPL and I think I have made a mistake. Please revert back failing to which I will have to port out my number from you as I can’t accept a regular service on a Blackberry.



Regards,



Shodan D’Souza

Mobile no: [protected]



PS: please sort this out immed, am expecting a call back from you. I have gone to consumer forum with this issue as I am not happy with the service so far. None of your advisors are co-operative.

Dear Sir,
This is M. Shuaib Ahmed, informing you that I am an Airtel user. My mobile number is [protected]. For the past one month I am getting trouble to connect Airtel Customer care office. I used calling 121, 198, and other such numbers of Airtel CC office as per their advice. But still the problem is persisting.

After many times complaining for the same problem to Airtel, I request your goodself to solve this problem.

Please do the needful in this regard
Thanking you,

M. Shuaib Ahmed

Dear sir,

I want caller tune of song "Kadhi Tu Rimzim" (Mumbai Pune Mumbai (2010) Marathi Film ). I wait for 3-4 months but still company can not provide me that song. my number is [protected].


Please do the needful as early as possible.
Thanking you.
Yours faithfully,
Parag Pawar

In April 2010, soon after installation of a broadband connection, I was persuaded by the Airtel sales department to take a post paid airtel number [protected] on an annual rent of Rs.500/- with actuals against usage. Even though it was not my requirement, I subscribed to the idea but never used this SIM. As a result a meagre 183/- has been billed to me during the past 14 months usage against this number.


But now suddenly, I have been contacted by Airtel collection people to pay Rs.21000/- (twenty thousands) for usage of 3G services on this number during the past one month. As I have never used 3G services on this number and therefore on 10.6.2011, I have sent a Complaint to the Nodal Officer and the Appellate Authority in Airtel through their email ID: appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodal.[protected]@airtel.in In my complaint to Airtel, have said that I sense a fraud in it and that they should investigate it and prosecute the wrong doers. And that they should remove this outstanding from against my name.

PK Rastogi, 10th June 2011
Email: [protected]@hotmail.com

I bought a 3G data card sponsored by my company (I will still be the individual owner). Number:[protected]

3G was supposed to be activated on 4th Jun '11 -- which Airtel customer support says it has been activated since that date. However, I'm only receiving EDGE Airtel message on the connection prompt.

I have tried since, to reach the Airtel support hotline and the number kept disconnecting me; finally I got hold of someone on 6th Jun '11 at about 1 Am and he said the issue will be resolved in 24 hours. I call again on 7th Jun at about 1 Pm and Arul Prakash says this was the first time I had called to report a problem; he said that the 3G service was not activated -- i asked for a complaint number and he provides me #[protected] and says the issue will be resolved in 24 hours.

I try to reach the customer service since 9th Jun about 10 Am and finally, succeed in being able to talk to Udai Kumar on 10th Jun '11 about 11 Am -- he says the complaint was not logged and a fresh complaint will be logged. The service was connecting at 1.5kbps (which is >10 times slower than a 28kbps modem connection)... after several minutes of explaining, he logs a complaint #37893021 and says the issue will be resolved by 17th Jun '11 -- WOWWWWW.............. I say that I'm going to log a complaint with the Nodal Officer and asked for his manager's name; smart-enough he provides the name as "Meenakshi"

Guess what, Meenakshi Bora is the Nodal Officer's name in Karnataka -- obviously what he said was a white-LIE...

Now, I'm stuck with this 3G card which does not work and a billing that would have already started. 3G scam will become miniscule if someone were to investigate what Airtel does to it's customer by plundering money out of their pockets without providing ANY service, whatsoever...

Now, soon after hanging up with Udai Kumar, I try [protected] (Nodal Officer's phone number) -- the number initially rings and then, puts me on IVR message (the nodal officer is busy - please stay on the line).... 10 minutes go by and there-after; i hear another message "nodal officer is busy, please try your call again, later"... and, I'm disconnected YET AGAIN>>>>>>>>>>>>>

I seriously doubt the means in which Mr. Mittal became India's 3rd richest business-man.... Hopeless is their service, more hopeless are their staff, most hopeless is their attitude

I will be porting out of airtel ([protected]) and moving to Vodafone.. Incidentally, they have a dubious distinction in making customers "unhappy" --- see this: http://articles.economictimes.indiatimes.com/[protected]/news/29625911_1_complai...⇄

My airtel prepaid number is [protected]. I'm getting calls to airtel's customer care number which is 12118 to my number throughout the day and night. This has become a nuisance to me. Why is a customer care number five digits and not three digits like it used to be and why is the number not being made clear to the customers?

Airtel,

This Airtel company automatically subscribes the services and deducts 30-40 Rs from the balances till the Balance becomes 0 Rs

Bad service from Airtel, as there call center people does nt beleives in us and they ignores us and ultimately we poor persons need to tell them to deactivate the services.

Very bad Airtel, need to take care of yourselfs else your whole service will get hampered.

If any airtel service provider want to contact me then my email ID: [protected]@gmail.com

Dear Sir, My Land-line number is[protected] of Airtel Service. From yesterday (ie 09 June 2011) onwards all my Internet connection and telephone services are disconnect. I have paid my dues in TTZ Cash, Trancation ID-PMGW[protected], Order ID-MITZ[protected] and Transaction Date-Thu Jun 09 19:12:33 IST 2011, Transaction Amount: 1,300 + Gateway Charges 16.5 = 1,316, Card No.S[protected]. I have called the customer and they referred me to complain in this site. As mention in the above details of complains, Please I would like you to take action to connect my Internet connection and active land-line as well.

Thanks and regards
Lalhmingmawii Gangte ([protected])

i had recharged my airtel digital tv account for rs200/= on 9-6-2011 but my tv services are not resumed yet