Airtel Complaints & Reviews

i recently bought nokia c3-00. and have this internet pack from airtel, but when i was using it was deducting charges for per kb, then i asked airtel custom care for mobile office. after that i started using net from the icon made on home screen for web and it will not cost me
but whenever i use opera mini or use any application and game which need internet connection, then it starts costing me... they stated deducting it from my balance.
and whenever i download any application or game it gets downloaded but a golden key on the icon of application and then it never runs.
and please tell me how to get gprs settings in nokia c3

june 29, 2011 by Rishabh shukla
Dear Sir/Ma'am,
this is to bring to your kind notice that there has been a problem in my broadband bill since june. My bill genrated in 24 june be 1200 approx. but it was connected to 15 june and only 9 days bill so high and i m just taking a 649 plan this no. is[protected] this account no. 16596118 , i have complained at customer care not giving proper response to the customer and i m not comfortable with this plan so please change my plan 699 old unlimited plan with proper checking of the bill.
It is my humble request to please do the necessary retification of my bill and as early as possible to change my plan in 699 old unlimited plan.

thank u
Rishabh shukla
384 tilak nagar indore mp
[protected]
mob.- [protected]

Hi,

My customer id number for ADTV is: [protected]
I wanted to add "Food-Food" channel so I had called to customer care in mid of May.
He told me that to add Food-Food channel, ADTV engineer needs to come at your place and migrate the satelite. He told that engineer will come in 48 hours. I waited till end of May (around 10 days) but no sms or engineer came. I again called in customer care in the beginning of June and asked him to place a complaint. He told that in 48 hours surely engineer will come and solve the issue. I got the message for Customer Request number - 8748793 and in that message some HAPPY CODE and the mobile number of engineer ([protected]) was shared. I got this message on 5th June 2011. I waited till 10th june but no engineer came. Then I tried to call on engineer's number but it was always busy or switched off. Hardly once, he answered my call and asked me to text him the the request number and address. I did the same. But still as expected, there was nothing to happen..!! Then I tried calling him again at 24th June and hardly he answered my call and this time, it was un-believable..!! He told - "Ye sab kaam ham nahi karte, Customer care me call karo" and cut my call. I tried again and he told that "jo karna he kar le..!!" and again cut the call..!! He cut my call 3 times.

Now this is enough..!!
Your customer service and engineer team is very poor..!!

I need this issue to be resolved as soon as possible.
I also want you to take action against the engineer who doesn't know how to talk with Customer..!!

You can call me any time for more details.
You may get my number from my customer id using your system

You can mail me in case you need more info.

Looking for the proper actions to be taken as soon as possible.

Regards,
Raj Khatiwala
[protected]@gmail.com

Sir,

I am Manu Kant, using Airtel Broadband connection (Number:[protected] since May 26, 2011. When i applied for airtel broadband connection one the sales person came to collect my all the documents and amount. I have given him all the docs and amount but thing is that he filled my Customer Enrollment Form (CEF) by himself and when he gave the copy of my CEF at my home and at that time i was in my office. Now i have made so many calls to Customer care department but they are not taking any action against him. And now they have barred my all the services. Please take an appropriate action ASAP otherwise i have to go to the consumer court.


Warm Regards,
Manu Kant
[protected]

After attempting to call 6 times and being told that "the Nodal officer is presently busy...pls call after sometime "attending to other Complaints, it struck me that the quality of service provided by Airtel is so poor that the Nodal officers office is alwyas flooded with calls and I would not stand a chance as the IVR always drops me off after making the above announcement.

The poor quality of service is also highlighted in the following service failures :

my landline connection's STD facility has been locked for over a month. and the Caller ID list does not record.
on 9th June I called 198 at Airtel and was told by Mr. Wasim (ref call recording at 1945hrs) that the problem would be solved in 4 hours and i need to reset the STD after 4 hours had elapsed....I was given a reference number [protected]......but unfortunately this did not happen.....I kept treying for the next few days hoping this shall come through.
as for the caller ID issue I was told that the batteries needed replacement......only I discovered later that all these years we have operated this phone without any batteries and Caller ID was always recorded without any problem......I realised that I had been taken for a ride by Wasim.

finally frustrated with no results in unlocking the STD for several days I called 198 again ( ref call dtd 14th june 1930hrs) the agent was unable to explain why I was made a false promise 5 days back....he could not explain any difference between what wasim did and what he would do differently to resolve the problem. I got another reference number 758263.
I faced extreme difficulty in having the call escalated to Mr. Khan who finally agreed that there had been deficiency of service on part of Bharti Airtel and he promptly sanctioned a credit of rs.100/- to my account.
While I appreciated the credit, a) I thought this should have been offered by Airtel proactively and the customer (i.e. me) need not have to beg for it.....and b) . I was promised that the connection would be fine after 4 business hours starting 8am next morning (distinctly different from what was told by Wasim on 9th June), and that I should try to lock the phone after 12:30 hrs next day. I clarified that that this credit was being accepted as compensation for deficiency of service from 9th to the 14th June and should the std service not unlock based on teh steps dictated by Mr. Khan, further compensation shall be due.
Lo and behold, is has been 15days since and the STD on my Landline still does not lock/unlock and the instrument still does not record the caller ID for last 80 numbers, as it used to till a month back.

Yesterday I had the most unfortunate call that lasted NINETY TWO MINUTES, that displayed :
a. how inept your customer service agents are in handling customer issues
b. how poorly trained they are, both in Process knowledge, as well as in command over basic English
c. how they are unwilling to take responsibility
d. how everyone is only eager to pass the buck around
e. how contact centre leadership is conspicuously missing for such a poorly trained workforce
f. how difficult it is to escalate an issue that has been pending for over 20 days
g, how eager all your staff are to confuse the customer and mislead and misinform the customer
h. how the customer service basics are missing and the customer is asked to repeat the entire history of the case 4 times beacuase one CS agent does not have the time to relate the full problem to the next one before transferring the call.
i. how your agents conveniently close complaint cases irrespective of genuine resolution

The following people attended this 90 minute call
Bharat
Praveen was missing from the floor
his manager Varun was also not present on the floor
His manager Bhatnagar was not on duty

Ashish who was too busy to attend the call so he sent Gaurav to attend the call without complete understanding of the case
Mr. Morey who could not understand the gravity of the situation till I mentioned "CHAIRMAN'S COMPLAINT" to him.

Finally I was misled to believer that[protected] was Mr. Gurpreet Sandhu's number.....I had to repeatedly highlight that this number was short buy one digit.....and finally the correct number was given to me.
On my insistence I could also obtain the mobile number of Mr. A Bhatnagar.

your agent Bahart has extreme difficulty in understanding English.
he could not explain why the technician cannot come at 8.30 am
he had a standard phrase that the problem would be solved by 1330hrs next day (i.e. today 29th June), expecting the customer to stop all work and office work and stay at home waiting for an AIRTEL technician.

his supervisor had the same problem, and found it extremely difficult to understand that customers have a life beyond waiting for service from an AIRTEL technician......according to them customers have to available when technician arrives HOWEVER they are unable to predict approximately when the technician may arrive.....as though customers have no other work in their life.

Mr. Gaurav came to the call unprepared and did not have the foggiest about the case.

Mr. Ashish finally escalated the call to Mr. Morey, who also needs lessons in primary English urgently.....No, this is not about Voice and accent.....this is about basic simle everyday colloquial English, which we use in every day life......In addition ALL your officers desperately need training in LISTENING SKILLS.

in the process I was given yet another reference number : 48230630

Having been convinced that a technician would be at my home by 0830am, I was about to retire for the day when a I got a call from one Mr. Pandey at 10pm, who was trying to tell me that the nature of the problem was such that it could be solved from the back end and therefore there was no need for him to pay a visit at 0830hrs, and so I he need not visit at all !!

I was SHOCKED at this and immediately called Mr. Bhatnagar, explaining the entire history for a 5th time.

RESULT :
A. NO TECHNICIAN VISITED AT THE DESIRED TIME
B. THE DYNAMIC STD LOCK IS STILL JAMMED AND WE CANNOT LOCK / UNLOCK IT

DISGUSTED WITH SUCH POOR FOLLOWUP I FINALLY DECIDED TO CALL UP THE NODAL OFFICER ONLY TO BE TOLD....the Nodal officer is presently busy...pls call after sometime

PLEASE ADVSIE WHY SHOULD I CONTINUE WITH AIRTEL SERVICE AND NOT SWITCH TO A BETTER COMPETITOR.
or else why should I not move the appropriate appellate body / consumer court for compensation for deficiency in Services.

Joy Patra
SFS 420 Mandakini Enclave
Alaknanda
New Delhi - 110019

[protected]

dear sir


as i am airtel prepaid sim holder my no.is [protected] , i am getting unwanted massages (promotional) also unwanted promotional calls.also i found deduction in my balance daily.i want to stop this unwanted calls & massages urgently.

plz reply this mail urgent

Hi,

This is the fourth time I have lodged complaints regarding Airtel. I would like you to please take strong action against Airtel as they are continuously deducting my recharge amount. Without making any call i see at the end of the day atleast Rs 50 has been charged and deducted from my prepaid recharge. Without any information they download wallpapers/ screensavers and activate other services and deduct money from my account for which I am not at all aware. This is not at all acceptable. How can such big companies be fraud and cheat people.

My Name is Kannan I am From Chennai. I have applied Airtel Broadband Connection a few weeks ago. One of the Aritel Executive Named Senthil came to my House on Friday 24.06.11 for getting my details his number is [protected] he asked me to fill the form and asked to pay the advance rental for my plan its Rs 1400. I paid that to him he gave me a copy form the Airtel form and told me that i would get connection in 2 days. But still now no update i tried calling is number but it was switched off all the time. When i called airtel customer care they asked for the form number i gave them they told the form details are not logged in. Don't know what to do and how can i get my Money Back.
Executive Details: Senthil : [protected] Manager John [protected].

Form Number:1177613

My Details
Name: Kannan
From: Avadi
Mobile: [protected]
Email: [protected]@gmail.com

Please take necessary action on my Issue.

Thanks
Kannan

Dear sir/madam,
I am the consumer of Airtel Mobile company having mobile number [protected].
he company without use of airtel tv service recoverin the charges of Rs. 150 per moonth since month of April 2011.
when message was sent to see/deactivate the services fo my connection it shows that " NO SERVICES ARE ACTIVE ON OU NUMBER" and when bill comes it reflects the charges of Rs. 150 under the title of "SMS OTHERS".
Even after various complaints[protected] the amount has not been adjusted as promised.
kindly do the needfull.

SACHIN G. SHINDE
LATUR
MOBILE NO. [protected]

To,

The Bharti Airtel Limited,
6Th Floor, Interface – 7
Newlink road, malad (W)
Mumbai – 400064,India.


Sub : False Bill By Airtel

Dear Sir,

Mr. Manoj ( [protected] ) visited my house and asked to get Airtel Broadband connection. He said that I have to pay only Rs.250 for connection. The package also offered a free landline phone connection.
I gave him the cheque and CAF.

Later, when Airtel persons came for installation of phone line. They informed my wife ( I was not present at Home ) that there are many other charges which were not told to me by Mr. Manoj. My wife refused the connection.

I received a bill later from Airtel for the connection which we never had.

The account number is [protected]. Related Phone number is as per Mr. Nilesh ( [protected] )is 41231402.

I received many calls for payment and many Airtel reps visited my house for demanding the outstanding bill.

I have explained them and also visited Airtel office at Lake city Mall, Kapurbavdi, Thane and explained the issue. I met Mr. Lalit Pandey ( [protected] ) and one lady working there. I have been told that the bill will be condoned and I need not to pay any bill.

Later , I received a reminder letter No. PRN_09TH_APRIL2011_3323 dated 9th April 2011 notice for paying the bill.

I talked to Mr. Nilesh and Mr. Lalit Pandey several times and they said all bill will be cancelled but nothing has happened.

On 23rd / 24th Jun 2011, I got a call from Mr. Dinanath ( [protected] ) regarding a case is being filed against me in Tis Hazari Court, Delhi for payment with Penalty of Appox. Rs. 49000.


I spoke to Mr. Nilesh on 27th Jun 2011 and he promised that all bills will be cancelled.

I have talked to Mr. Nilesh Rane again on 28 Jun 11 and he confirmed me that bills will be cancelled.

You are requested to lodge my complaint for disturbing me with false bill , reminders, phone calls and persons visiting for collection.

Please send me the cancellation letter of all bills.

If , not , I will be forced to lodge FIR.

Thanking you in anticipation. Your help will be highly appreciable.


Copy to : i. Airtel, Lake City Mall
Kapurbavdi, Thane (W).

Hello Sir,

I got a message saying "you are charged 10 Rs for downloading Hungama content game from Airtel", even when I have not clicked 'ok' when I get advertisement messages or followed any links, as I have already experienced such deductions.

This is repeatedly happening, and it is for the fifth time I being deducted of money like this. Just a week before I was charged for activating "rural IVR".

When I call customer care to inquire about this I get the same disappointing answer-"you have activated the service, hence you are charged" I really have no idea when do i subscribe for all these. More over the Airtel customer care executives(Mrs/Ms Savitha, #55 Divyashree complex, Opp Jayadeva hospital. Bangalore) are as irresponsible as one can be while answering. She is like " Go and tell who ever you want, I can't do anything. You opted for it and you have been charged for the same, thats it", I never expected somebody to speak like this.

Please help me what I can do in this situations? I will always be speaking to some unknown voice if I call customer care and I have realized it is again wasting money(50 ps for 3 mins).

Looking forward for help.
Vinayak Nayak
Manipal.

I left bharti airtel chandigarh on 9th oct 2007 and joined Genpact delhi on 10th oct 2007. Applied for pf transfer in genpact, which is not yet transferred. Its been 4 years now and it has caused svere mental trauma to me. As a last resort i am writing into your forum and expecting a positive turn to end this trauma.

My pf accumulation from Bharti Airtel ltd a/c- PB/CH/21346/001371 is to be transferred to Genpact India employees pf trust- E/DL/20546/56769.

Genpact has written to bharti for transfer of PF ACCUMULATION in letter ref no. JRFS/4000/004000/23 SEPT-08. In reply i got to know that Airtel has stopped the transfer.

No company can hold an employees PF since it is illegal. I need your help in resolving this because at RPFC chandigarh is neither replying to my courier sent on[protected] nor answering anything properly on phone calls. its been 6 months of painfull follow up with them.

Regards,
Rahul Vijh

Dear Sir,

I am Khader Basha, i stay in KR Puram, Bangalore. I am an existing customer of airtel digital TV (Customer ID : [protected]).
Last month i subscribed to an addon channel 'E24' for which i have paid 5.52 rupees on[protected]. When i checked my account in the airtel digital TV web site portal last time i found that another 5.52 rupees has been deducted towards negative ballance payments on[protected].
I am sure that my airtel digital TV account has never gone in negative ballance.
I have given a complaint to the customer care of airtel digital TV (ticket number :[protected] but i have not received any response yet.

Please help.

Regards,
Khader
[protected]

My Mobile No: is [removed], - With out my concent you are deducting the amount from my main balance my activating Airtel talkies etc. In future please do not activate and send any promotional messages in this number. Please reinstate the amount which you had deducted from my account on 28/06/2011.And Every time whenever I recharge with Rs 50 I will get only Rs 38. where actual talktime is Rs 40. many times i complained to customer care.but the problem is not yet solved. please help me in this regard.


Thank you

Winston

Hi,

We are facing very severe issue related to Very Poor Signal Quality Near ECO SPACE, Bellandur Area, Bangalore. Our colleagues already informed about this to customer care. But there is no proper response from your team. Please do the needful, otherwise we may forced to shift to different Operator.

Regards,
Kumar.

my customer id is [protected] . we are unable to recive the signal properly. signal of DD1, DD news also very poor. after talk with customer care that for writting my complain they will charge because engineer will visit to see the problem. if are regulaarly paying them monthly rental it is our right to recive the signals properly. please help.

Jitnedra Kuamr Chhabra
+[protected]

Dear Sir/Ma'm

Customer ID [protected]
Registered Phone No. [protected]

New Address:-
105, RAMVIHAR, NEAR ONGC HOSPITAL,
BALLUPUR, DEHRADUN
PIN -248 001

I have requested via customer care[protected] and [protected],[protected] and [protected] for Re-Installation of my airtel-DTH at least more than TEN(10) times in past 10 days. But no one has given any attention.

Meanwhile I am paying airtel DTH on daily basis to view the DTH-service, which I am in no case getting due to apathy/callousness of airtel digitalTV service department.

Now please advise me how to get my money back along with compensation if airtel digitaltv is not able to provide me service.
Today i.e 28th June 2011 is the last deadline for airtel to start my service, else they may withdraw the connection permanently and compensate me suitably.

My right to claim compensation and/or damages by way of legal wrong remains intact.

regards,
s.aggarawal

plz send me list of calls to my email [protected]@gmail.com .it iz urgent my number is [protected]

SUBJECT: CALL RATE PROBLEM AND BALANCE DEDUCTION

DEAR SIR

MY AIRTEL MO.. no.[protected]
NAME- ANOOP PANDEY
I would like to inform that you I wanted to port my no. from Airtel to vodafon
that is why i had generate unique id,on 9/6/2011 after one day I have received call from AIRTEL on 10/6/2011 he told me if you retain with Airtel will get best call
rate .30pase local and 40pase std and 120 min. free airtel to airtel per month for two month these offer will aplicable within 24-48 hours but till now my call rates
have not been changed I have also called to costumer care many time they
told me your complained has been raged and problem short out within 24 hours
but till now my problem has not been resolved, since when I am trying everyday to
to costumer care and 198 but my call is not receiving, i have called and mail many time to nodal officer every time they told me your problem resolve within 24 to 48 hours but till now my problem has not been resolved

And another matter related to balance deduction my balance has been deducted many time about Rs.600 I have tried to call costumer care but call has not been received when i call nodal officer they credit some part of amount in my account and they tell me some service activate in your account due to some tacnical fault after that again my amount deducted i have called many time to nodel officer and appallate office and told them all servicees deactivate from my no. til now i did not get any resolution

REGARDS
ANOOP PANDE
MO NO.[protected]

I had recharged my airtel number with 1000 INR, which was filled under dedicated account 4 instead of main account, when I contacted airtel costumer care, they behaved negligently and did not pay any heed to my requests. I therfore was forced to report the matter to you. I request to look into the matter urgenty as the validity of the dedicated account 4 is just 1 month.


Hope action will be taken against it.

Thanking you in advance.