Airtel Complaints & Reviews

I AM NOT GETTING ANY RESPONSE FROM AIRTEL CUSTOMER CARE FOR THE LAST THREE DAYS I AM CALLING CUSTOMER CARE REGARDING THE ERROR COE B001, THEY ONLY FOOL ME SAYING THAT THEIR SYSTEM IS HAVING PROBLEM. EVERY TIME I CALL THEY ONLY SAY THIS EXCEPT YESTERDAY WHEN I CALL AROUND 12 NOON, THEY NOTED MY COMPLAINT AND SENT ME REQUEST NUMBER AND SAID THAT THEIR ENGINEER WILL VISIT AT 6:50 PM AND WILL CALL HALF AN HOUR BEFORE TILL 8:38 AM ON 3rd JUNE 2011 I.E TODAY EVEN NOT A CALL CAME. WHEN I THEN CALL CUSTOMER CARE THE TOLD THAT YOUR DATE IS 6th OF JUNE 2011.

BEFORE THEY TOLD ME THAT AND NOW THIS
WHAT SHOULD I DO.
AIRTEL IS ONE OF THE FAMOUS AND REPECTABLE COMPANIES BUT THEY ALSO DO LIKE THIS TOWARDS THEIR CUSTOMER COMPLAINTS.

My airtel no. +91 [protected] was automatically Charged (twice in a day) for some "Mitti Ke Rang" service without my confirmation. I've been charged twice -- Rs.20/20days and Rs.10/10days on 01-Jun-2011 for the same service, my balance amt. was in -ve and I WAS UNABLE TO MAKE AN IMPORTANT CALL.

It always happens like this:
- I get a call from the airtel
- I hear a song or something, and I end the call as quickly as I can
- At the end of the day, I've been charged for some useless VAS service I didn't ask for
- My balance gets in negative amount
- I'm unable to deactivate the service

The above incidence has happen to me more than 30 times and I've lost MORE THAN 1000 RUPEES. And it's intolerable now.
I want from Airtel to DEACTIVATE ALL VAS SERVICES & WAIVE ATLEAST RS.30 TO MY NUMBER and stop fooling its customers by such childish policies.

I am using airtel broadband connection (Number:[protected]. My line was dead from 27th of mar’11 to 18th may 2011 due to some fault in cable. I registered a lot of complaints to 121 by call and by, when airtel replaced my cable i request them to waive off the amount during non working period (27-mar ~18 may 2011), but airtel disconnect the line on 19 may stating that i have to pay all the amount. Because they do not have any complaint registered on 27 mar-2011. On 27th mar i complaint for not accessing airtel website not for broadband issue.
I want to know if i have not registred any complaint on may 27 then how airtel replaced my modem on 29 may 2011. But problem still persist.
When i complaints to airtel for not working of broadband by mail they replied me as below “
“ref: email dated[protected], expressing concern regarding inability to access
Airtel website www.airtel.in for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the inconvenience caused to you in this regards.
The concern may be due to upgradation process in our airtel website. We thank
You for bringing the concern to our notice as it has enabled us to look into
Details of our services. We request you to revert with the screen shot of the
Error page for further investigation. We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours sincerely,
Manjunatha v
Customer care
Bharti airtel limited”
The number given in this reply was not mine, when i called to this number i found this number belongs to one of the airtel broadband employee.
I have many times complaint to :
Care. [protected]@airtelbroadband.In, [protected]@in. Airtel.Com, nodal. [protected]@airtel.In, [protected]@in. Airtel.Com
Appellate. [protected]@airtel.In, [protected]@airtel.In, [protected]@airtel.In, nodalofficer. [protected]@airtel.In,
I have called up following numbers for approx 200 minutes from my mobile:
121, 198, [protected], [protected], [protected], [protected]
I don’t have such a free time to be involved in this ridiculous matter and i am now off repeatedly contacting airtel for very small matter.
This is very poor service and i advise to everyone who read this post, plz don’t buy any broad band connection of airtel.
My contact no. Is : [protected]

find a number details [protected]

hi,

i m the mr kartikeydesai from surat
f/9, satyadev plaza, jahangirpura,
my business is xerox & mobile recharge.
yesterday someone call me and say that i m from airtel company and plz. follow up what i aske u.
i follow this person instruction.
after some minute i check my airtel lapu balance i lost my rs. 555/- balance.
he used trick and i lost my mobile lapu balance.
in surat i m not only one person that this person chited me.
but some other also airtel retailor also going this way and lost airtel lapu balance.
in surat only airtel company retailor are lost them lapu balance.

i apply to rander police statation but he can not support me in following matter.
airtel distributor and company not support me in this matter.

please reply me positive answer.
my mobile no. is [protected] - kartikeydesai
f/9, satyadev plaza, jahangirpura,
my id is [protected]@gmail.com

I have Airtel landline & broadband connection #[protected].
Its landline number was not working for many days and I contacted its customer service at 121 and as well at email Id [protected]@airtelin. They acknowledged the mail evrey time and assured to get it disconnected in maximumof 7 workings dasy. When this was not done, I again wrote to them on 1st June and they replied that with 24 hours the problem will be solve. To get to some person to talk to us is matter o[censored]phill task. Computersied voice will go on asking options and then put the call on hold and start the hold music for several minutes and even after that the persons they don't try to resolve the problem
But to my dismay none of airtel have contacted me or visited me to take back the eqpts for its disconnection.
Now I am taking help of this consumer forum to let the persons know that airtel customer service give s a very response to its customers. They don't follow it up. Without providing the service they go on sending the bills .
Subhash Rastogi , Delhi
M-[protected]
EM: [protected]@yahoo.com

Dear sir,

My customer id is [protected], on 28th may 2011 I tried to change my economy pack to ala carte pack from your website www.airtel.in/digitaltv and I received an auto email that we will contact you shortly but nothing happened then on 31st may 2011 again I tried to change it and again I got the same email. Finally I called up your customer care on 1st june 2011 about this problem then someone told me that it will not get change with above mentioned website they told me a new website to change the package i.e. www.airtel.in/topups/topups.html since morning I am trying to open this website but all the time it gave me erroe page cannot be displayed...4 times I have contced customer care but nobody gave me answer, they were aying its opening up here on that also I said I am telling you channels you plz do it for me will give ypou all the info but no call was a getting disconnected again n againand the last person whome i spoke was a really rude person his name was prashant and I was not expecting such a rude behaviour from airtel..I think you guys are making money but loosing out customers trust.
I just want my problems solution bcoz i am getting frusteted from all this since last 4 days I just rying to change the package and its not happening such a waste of time with airtel dth. I regrat I opted for airtel dth.


Disha

Hi,

This is Kamal Sharma, my customer ID is [protected]. I have raised a service request with Airtel Customer Care ([protected]) on May 30, 2011 around 05:00 PM for de-installation (removing) of my DTH. I have requested to get it done sometime on May 31, 2011, but I have been informed that slots are not available during the requested time, so customer care executive booked a slot for the same on June 1, 2011 and I have been told that it should happen before June 01, 2011 11:00 AM. I have raised my concern that as I am moving out so please make sure that this should happen within this time frame, then I have been assured that it should happen.

On June 01, 2011, I have waited for the engineer till 12:00 PM and then I moved out from the appartment with the wire and set top box. No one has turned up this morning and surprising thing is that I got a message saying "Dear Customer, your service request reference no. is 8529045 for relocation request has been resolved. If the issue is unresolved please call [protected]. From AD-DTH".

I called up Airtel Customer Care ([protected]) today (June 02, 2011 08:40 AM) asking for the status then I have been informed that I will happen today before 04:00 PM but no one has turned up till 12:00 PM, I called up the number ([protected]) given in the SMS then I have been advised to call on [protected], I have called on [protected] and asked him about the request, so the person told me he is the area manager for Pin Code 500048 and he assured me that Engineer will call me to get it done today.

So as per the process of relocation, engineer will remove the dish and handover that to the customer, but in my case I have already moved out from that place and Airtel Engineer has missed the timeline to resolve this request.

Why should I go back to collect the dish from engineer when engineer missed the appointment which was June 01, 2011 before 11 AM. It's not my fault, Airtel should bear it now, I need re installation of Airtel DTH at my new address.

The worst thing: I have spoken to Customer Care Executive asking that de install it from there and ask your engineer to carry dish to my new address and install it, she is constantly saying 'sorry for the inconvenience caused' but as per the process you would have to carry the dish now I ask her to connect me to her manager and repeated the same thing, I asked her for a workaround like de install that dish from there and keep that in that service area and provide me a new/ used dish in my service area but she is not ready and was telling me the same process, I asked her to connect me to her manager then after a good waiting time of 10 - 15 min I was able to talk to Priya and she was repeating the same thing "Sir as per the process you would have to collect that dish from there".

All these guys are telling me the process but one of the process which is follow the timeline given to the customer they are not ensuring.

What kind of service is it ??

I am made to believe that I have done a big mistake by trusting Airtel over various other DTH service providers. Now I want my re-installation to be done very urgently.

Also I would like some one very responsible to call me from AIRTEL AND NOT FROM AGENCY CALL CENTRE who is sensitive about the customer's problem & "can get the things done". Its already been 24 hours and no future action has been taken to my satisfaction, I am thinking of to initiate a legal action in this regards.
Regards,
-Kamal Sharma

I paid Rs 4800 by cash via Vriti infocomm services for airtel dth ( HD Recorder TV) on 27/05/2011 and I was told that an engineer would call me and the installation would be done by evening or latest by 10 am the next day that is 28th......on 28th afternoon after wasting my whole day i realised that nothing is happening....i tried calling customer care which did not generate any request no for complaint and told me that system is in updation....i called again agter an hour....system in updation .....6 pm evening system in updation.......i got sms that my customer id is [protected], but no one called for installation....today is 30th (4:00 pm) still there is no response from airtel customer care or the engineers.....i am calling customer care since morning and they are telling me since morning to 4:00 pm that system is under updation.....when the hell is my dth going to be installed.......and i hope you will bill me after the date of installation........is it going to take a week?????
Today is 2nd June and i was told by the engineer that he was not informed and that he has got an HD box instead of the HD recorder box and he was supposed to come early morning today........no response....his mobile is switched off. No help from airtel helpline.....what do i do?

1. I am writing this complaint in connection with airtel TV services which is activated on cell phone without my approval. I have contacted airtel cuctomer care but they are not able disconnect the facility. I am staying in a place where there no 3G facility of airtel. They are charging Rs 40 per week.
2. May request you to help me in deactivating this service from my mobile phone and refund the money. Plaese take some stirct action against airtel company for fooling around with the customers and making money.
3. My mobile no is [protected].
Regards
Rajinder

My customer ID is [protected]
I want to immediately recharge/top up my account online and continue my packages to my account as well.
For that purpose i registered on Airtel DTH Customer Portal.but that URL (https://auth.airtellive.com/central-authn?bharti-net&https://ebpp.airtelwor...⇄ is not opening, i spend so much of time for recharge my account through online.
buffering is going on continuously, but web site in not open.
What is the reason that, why this happens again and again.Why your web site does not work properly and slowly, Please clarify. please give any other web link which is working properly.

Thanks & Regards,
Ramakrishna.U

my airtel landline connection is disconnected from a long period of time and no action was taken by the company inspite of constant complains..!
plz take this into consideration elsewise disconnect my landline connection permanently as i am highly disappointed..

*Hi Officers,*

- Hide quoted text -
**
*Service request: 47086112 and[protected] raised again for both telephone and landline not
working. This is the 3rd request I am raising in 1 month and for each one I
have to make a minimum of 30 phone calls and 10 emails to get it done. If
this happens once in a while it is OK, but what is this ? - 3rd request in
same month ?*
**
*Are you giving me salary for following up this many times in a month ? Is
this a part of my job ? You don't even have single modem to give ?*
**
*Is this emial getting delivered to anyone in this loop ?*
**
See the compliants related to the same:-

http://www.consumercomplaints.in/complaints/airtel-engineer-mr-tharanath-[protec...⇄



http://www.indiaconsumerforum.org/?p=12359#comments

http://www.consumercomplaints.in/complaints/airtel-don039t-have-value-for-their-...⇄

http://www.consumercomplaints.in/complaints/highly-disappointed-new-airtel-broad...⇄

i never wanted any caller tune for my set. but without consent they activated it & deducted money. it has been repeated time to time & after a long effort it is deactivate. now they do not response phone or mails. i want to get my caller tune deactivated and return deducted amount.

Dear Sir / Madam



I subscribed to the above plan from Airtel last year in Gurgaon, Haryana. My phone number was[protected]. Under the plan, I get the first 3 GB data download free and then get charged 0.20 rupees for every subsequent MB.



I moved out of Gurgaon on the 23rd of March 2011 to Chennai, since I got a job here. I called up their customer care number 121 on the 22nd of March 2011 and spoke to Mr.Suresh and requested him to terminate my account. He informed me that there was some amount due on my account for March 2011 and that the account cannot be closed until the payment was made by me. I requested him to e-mail me a copy of the itemised bill to enable me to scrutinise it before paying. I gave him my gmail address, (which Airtel anyway had at the time of my subscription) and he promised to scan the bill soon.



In the meantime, I got 2 calls from their collections team on my Gurgaon mobile number[protected], requesting for payment. I again reiterated to them that I am awaiting for a copy of my bill to make
the payment and gave them my e-mail id again. I discontinued my Gurgaon number in Chennai since I was on roaming and took out a new mobile connection. Last week, I got calls from at least 5 different friends and relatives stating that they have been getting multiple calls from Airtel representatives (+[protected] enquiring about my whereabouts and stating that I have unpaid dues of Rs.8,300. AIRTEL HAS APPARENTLY DUG INTO MY CALL RECORDS CRIMINALLY WITHOUT MY PERMISSION AND OBTAINED THEIR NUMBERS WITH GROSS DISREGARD FOR MY PRIVACY OR THE CONSEQUENCES. This is in spite of the fact that they already had my e-mail id / mobile number and I was corresponding with them for details of the amount due.



They are claiming that I downloaded 35 GB in two and a half months when I have not downloaded any song / movie. I asked them to provide date wise details of the websites visited and the corresponding bandwidth usage, which they are refusing to. Their website conveniently has no usage statistics for the user unlike BSNL. I have been using BSNL unlimited broadband connection in Chennai where I have 8 GB of free usage and I have still not been able to exhaust this. Airtel has an obligation to prove that they have sent me accurate bills if they have data to back it.



Instead of working on my request, Airtel has resorted to arm twisting me by calling my relatives and maligning my reputation. I answered a call from their recovery team (Shikha, Sheetal and their manager Rakesh) on the 29th of May 2011 at 11.10 a.m. The number they were calling from was +[protected]. I explained to them that I cannot make the payment until they provide me the details to back their tall claims. Their manager Rakesh offered to settle my dues for half of the total oustanding which I refused, because I have done nothing wrong. At this point, he started speaking rudely and began abusing me. He even threatened me that my relatives will contine to be pestered / harassed by Airtel until I pay, in spite of the fact that they have my e-mail address and phone number and I am already corresponding with them.



I have e-mailed their nodal, appellate and compliance officers to no avail. I have even e-mail Sunil Bharti Mittal but he doesn't care to respond. Please suggest what legal alternatives do I have?



Regards

Gianni

Hi,

I keep recieving this message saying ""YOU HAVE BEEN RENEWED FOR BIKINIRICHALERT SUBSCRIPTION SERVICE...and it is costing me Rs.1 on Dailly basis..."

I had never subscribed to any such thing and I consider this as daylight robbery...

My mobile number is [protected]...

I have already posted this in many forums without any avail.

Kindly ensure that this is resolved at the earliest.

Awaiting your timely action...

Customer ID - [protected]


Team

Have gone through a very bad time on 1.06.2011 with the Airtel DTH
1 .How can the subscription been cancelled for my Customer ID , when i have a balance of INR 238.54 and validity till 27.06.2011 ?
2. Since morning 9.00 am of 01.06.2011 my Airtel DTH box is not working
3. After office hours .. when i reached home found the issue was not resolved . then thought of getting a solution from CC by dailing [protected] @ 10.43pm, After a long wait with the repeated announcement ( Apka call hamareliye mahatyu purna hai .. kripaya line meain bane rahein ) the executive picked up the call with some unclear words ... The Executive intruduced himself as sandip and answerd me out of the world . after certain time he had confirmed that there was a technical problem at my setup box end . he had confirmed that he has done the necessary changes at his level and told me to try changing the channels ,and then to wait with switching on the DTH for 30 mins

My understanding from the conversation is
1st > " the Executive attended my call was not trained "
2nd> he was not at all intrested to listen the query
3rd > if not the office boy who had picked up the call ... reason when my prefered language was hindi ..why the hell did he exchange the talk in hindi


Need an end to end resolution ,

Respected Sir,
I beg to say that I am a prepaid Airtel user. My no. is [protected] . In December, 2010, suddenly it was shown that the registration of my number had been failed without the prior information. When I went to the Airtel Office situated at Bombay Plaza, Bareilly, UP, I was asked for submit my ID and get my no . I submitted my ID . But the number had not been activated . Then I again went to the office and I found that my submitted ID had been lost. Then I again submitted two IDs one by one. But the status was same. My no. is still not activated.

My total business is being finished slowly-slowly because the Airtel no. is my business no. I have a lot of loss of money and time. A lot of time has been spent. Six months has been passed.
The employee of your office in Bareilly, UP are very irresponsible. Now I can’t wait. Please activate my Airtel no. otherwise I will have to contact the Consumer Forum .

Thanks & Regards,
Veera Nautiyal,
Alternate Mob no.-[protected]
Bareilly, UP

Sir,
My brother had been trying to port his mobile connection number [protected] from airtel to Uninor and he'd been sent a unique porting ID by Airtel authorities. The ID is AL239415 and is valid till 01/06/2011. Meanwhile, Airtel had asked their customer care executives to convince my brother bcak to using airtel in which he was least interested and he had once rejected their offers. Later on, he was asked to submit the ID proofs at Uninor office and had done it. It was then, a second customer care executive called in and started convincing again. He said, if he wished to saty, dialing a specific number would do and that he will be recieving atttractive offers. But my brother informed him that he was so certain about porting and wanted it immediately. The person at the other end hanged up and then my brother got a message saying, his ID proofs submitted were rejected. But he'd not dialed any number nor asked the customer care executive to activate any offers to make him stay...

This is denial of the customer's freedom.

Yours faithfully,
Labeeb Ibrahim.
[protected]@gmail.com

Hi,

This is Ramya Koneru using Karantaka Airtel connection. I got a message recently saying 'thanks for subscribing MMS subscription service' and they started deducting 2 rs daily when i didnt subscribe for anything. And i have been trying to call customer care since this started(more than a week) and how many times i call its getting cut in between. When i try with option "STOP" its saying you are presently not registered with DND service. Cant i do anything about this other than simply waiting for them not to cut the customer service call or not to deduct money from my balance? I mailed to [protected]@in.airtel.com also, but no reply from them.

Hoping to find a solution atleast by complaint.

Thanks and regards,
Ramya.