Airtel Complaints & Reviews

Dear Sir,

From Monday[protected] I am contacting on Airtel customer care helpline [protected] to solve Technical error but no one providing any solution. I call them for atleast 30Itimes in this week but every time they commit to send engineer on same or next day. But fact is that no one visited my home untill 20-06-11. And after visiting on 20-01-11 they installed old and defected piece of setup box. Again I start calling and registring my call to customer care and also at the same time I am calling there Nodal officer Mr. K Rao. But the responce and service I am getting is entirly unsatisfactory. Even for the period when there is signal problem, airtel deducted my account at the rate of Rs. 9 per day.
One request no. which is registered is 9102873.
Now on today they instaled new setup box again.
For the same i already in advance deposit Rs. 350 in my account. As you see there no delay from my side but the way Airtel giving service is unsatisfactory.

Error code Id B001 in the set up box
Current address
Flat No. 21, Bldg No. 11, vijay Vilas, Ghodbunder Road, thane West
Maharashtra

I had invested atleast 5 to 6 hrs in talking to solve the problem, it causes some where Rs 10000 to me as my time invested in solving the problem.

Please do the judgement ..

regards

vikram
[protected]

Dear Sir,

I am Mr. Gourav Krishna Parab., holding a postpaid mobile connection of Bharti Airtel Ltd. My Mobile number is [protected]. I was having prepaid connection of this number previously, which I have converted to postpaid. This service has activated on 25th of April 2011. I had checked my bill and paid the same on 19th May 2011 of which due date was 24th May 2011 and Amount was Rs.1050/-

Even after paying the bill I got call from the airtel for non receipt of payment on 24th May 2011. So I gave the details of receipt to their representative. But after that also I got the call from airtel next day itself. I again shared the same details with them. They could not resolve the issue yet and thereafter I am receiving a call from them every day for the non- receipt of bill. Initially twice or thrice I shared all the details patiently but those calls were not stopped.

Those calls were going on daily for that whole month almost and I was giving the same information about payment receipt. In the next month I paid the bill for the month of May, Rs. 2400/- after informing the details about the last month payment receipt to the airtel representative on 24th June 2011 which was due on 24th June 2011.

Even after paying the bills on time and giving the details about the receipt, airtel has stopped my outgoing and GPRS services for four hours. There is another problem I faced during this transaction that their outlet/gallery where I made the payment is closed for so many days. So I could not even trace what happened with my payments. I don't feel that it’s my duty to trace for the payment with their outlet and I am not having that much time for that.

Now, still airtel representative are calling me and taking my valuable time every day (almost 15 minutes). I am facing this problem for last whole month. I want compensation for the harassment, loss due to the stopped services and time of mine which they had taken. Could you please help me out regarding this? I am sending herewith a scanned copy of the all payment receipts.


Regards,

Gourav

Airtel Number - [protected]
Purchased On - 22/5/2011
Activated On - 24/5/2011
Terminated On - 29/5/2011
Reason for Termination - Verification Failure due to Customer Out-of-Station

I purchased Airtel Broadband datacard modem for use during outstation travelling while on move. datacard activated on 24/5/11, while I left town for extensive one month travelling on 25/5/11. On 29/5/11, my new connection was terminated and de-activated for no apparent reason or intimation. I returned home 3 days back and upon enquiry, was told my connection was terminated for non-completion of verification process.
Surprisingly, while the broadband services were denied to me during my critical travelling, I received a bill for Rs.300.00 odd.
My complaint -
1. If the company is unable to complete verification due to non-availability of customer, does it entitle them to terminate services when customer spends 2500/- for availing broadband services?
2. Company does not bother to intimate customer before terminating connectivity?
3. Company keeps its billing meter activated while daring to terminate services and keeps charging customer even when broadband services denied?
4. If such pathetic and irresponsible customer services come from primium institution like AIRTEL, what is the services level with lessor known institutions?

Pratyush Srivastava

Hi, my name is Vinayak. This complaint is regarding the messages that I am getting daily from 56660 and AM services. Every day I get 2-3 messages from 56660 and 3-4 messages from AM services. From 56660 I get discount offers message and from AM services I get for Airtel services messages. From last 6 months I have called Airtel customer care and given complaint more than 10 times but nothing is working out. I am really getting irritated by this. Every time I call customer care they tell they will resove this, but nothing is happening. This is happening only in Maharashtra. I am from Bangalore and service of Airtel there is excellent. I am using Airtel from last 10 years, but now I am planning to shift to other service providers as I believe service of Airtel in Maharashtra is pathetic. Always they say it will get resolved in 45 days and my DND will be actviated, but till now nothing has happened.

I just want messages from 56660 and AM services to be stopped.

Regards,
Vinayak Das
M - [protected]

I am using airtel digital tv, customer id [protected]. i purchased a new tv for my drawing room, i wanted to shift my airtel digital tv connection from bedroom to drawing room, for this i requested to airtel digital tv's customer care number [protected] on date 21/06/2011 & they promised to fulfill the request by 23/06/2011. This didnt happened. I again called them on 25/06/2011 & they promised same to be done by 27/06/2011. Again this didnt happened. Once again i called them on 30/06/2011 & talked to their senior & he promised to fulfill the request by 01/07/2011 by 4 pm. Again this didnt happened. Each day i had to call them hold the line-explain the whole matter to them-talk to them for near about 15-20 minutes. Its just a waste.
Their customer care number is very poor, the call disconnects many times talking to them, again one has to call & repeat the same story to them. If you select option for a new connection then one is able to speak to customer care executive that shows they are hungry to sell their products but do not bother at all for after sale services & customer care services.
Kindly solve this matter & put a heavy penalty on them.
Regards
Krishna Arora (Sachin Arora)
Flat No. 440, D3 Tower, VIP Road, Zirakpur, District Mohali, Punjab
[protected] / [protected]

Hi,

I'm a AIRTEL (karnataka) user and am on Raoming in hyderabad. Accidentally i got subscribed to Airtel Mobile Tv and have been charged Rs 40 for one week. I thought i will be unsubcribed after that week. To my surprise i have been charged Rs 150 for continuation of the mobile TV service.

As i'm in roaming and cant call customer service (as i will be charged hell lot of money again to call karnataka Customer care) i tried Unsubscribing the service by sending TVUNSUB to 54321.

I didnt get any confirmation message from them. But thought it got unsubscribed. After a month ,today again i got charged Rs.150 for the same.

What the hell is happening. can anyone tell how to bring these guys to justice.

My airtel fixedline no.[protected] not working since 20/06/2011 and have made several complaints but all in vain as every new day I am promised to resolve by day end but that is not happening.
Further since last 3 days tha airtel complaint no. 198 has also started playing tricks as after 5 minutes of waiting and after reaching the copmplaint by going through all the options the no. simply disconnects making a mockery of my time.

I purchased a DTV connection online from Airtel on 28th.

Your person has not installed it till now.

Your technician came once on 29th and fixed the antenna. But did not install it saying he did not have enough cable.

He promised to return on 30th evening by 6.30 pm. I called him at 6.30 and he asked me to buy cable and keep. I bought cable and waited for him till 8pm.

since he did not come , i contacted him and he said he cant come and asked me to do what ever I can .

Is this Airtel service to customers? I have been using airtel mobile since 2003. never had such bad experience.

I have been calling calling your customer care for the past 3 days and I am getting very bad response from there too..

please tell me how I can cancell my connection. I WANT TO CANCEL MY CONNECTION AND MY MONEY REFUNDED.

Your immediate reply is requested

Regards

Venu Menon

To
the area maneger airtel
ghaziabad U P

This is to inform you that i dr.pushpa singh living in gzb has paid 500 Rs advance for airtel landline connection on 22-06-11 your service provider told me that connection will be activated within 3 days but till date connection is inactive i want to quit connection due to your incomtitant service providing system and rude behaviur of your staff kindly refund advance amount i am giving details of my connection airtel CAF no 2762846 ,cust name dr. pushpa singh
address vasundhara sec 10 D/52
cef no 2762846

thanx

On the 19th June, 2011, I recharged my Airtel Prepaid account with Rs.200/-. This was the message I received:
" RECHARGE SUCCESSFUL on[protected] at 08:06PM.Talktime Rs 1.00.MRP Rs 200.00. TransID[protected]. Send 3G to 121 to activate 3G Services
From: ERecharge
20:06 19/6/11 "

I got a talktime of Rs. 1.00/- when I recharged my account with Rs.200/-.
My phone wasn't on roaming and I had rarely used my phone for outgoing calls, the account balance became zero within a few days, ensuring that there was no error in the above-mentioned message I had received from Airtel on recharging my mobile.

On 26th June,2011, I again recharged my Airtel Prepaid account with Rs.100/-. This is the message I received:
"RECHARGE SUCCESSFUL on[protected] at 04:25PM.Talktime Rs 0.10.MRP Rs 100.00. TransID[protected]. DIAL 55255(tollfree) for special offer!
From: ERecharge
16:25 26/6/11 "
I got a talktime of Rs. 0.10/- when I recharged my account with Rs.100/-.
As in the previous case my account balance became zero in about a single outgoing call, ensuring that there was no error in the message I had received on recharge.

I am using a no [protected] and i have ported my number from vodafone to airtel on 25/2/2011 at the time i submited my documents at airtel relationship centre i requested to convert my postpaid no to prepaid but they refused to do so that u cannot convert postpaid to prepaid. u can convert it only after 90 days. after 90 days i went there but they are now saying me that there is no such process to convert a postpaid to prepaid. Please let me know will my number would ever be converted. varun

hi dear sir,
my customer ID is [protected] (Rohin Raina ) mob. no [protected]
on 27/06/2011, my tv screen show a message "no signal" & i lodged a complaint with customer care centre ( request No 9492130 for video problem ) and they gave me assurance that the problem will be resolved by 4 pm 28/06/2011.
on 28/06/2011 , i received a message that your problem has been resolved while as any body from airtel has neither visited my house nor the problem was resolved and then i contacted customer care again and they answered that they have raised a fresh request ( request NO.9511161 for wrong resolution domino), and the same will be resolved by 1pm 29/06/2011.they also provided me a mob. no .[protected] and told me to contact them, but no body was answering my calls despite my repeated attempts . aat arount 4pm some one attended my call and said that the engineer has already left for my house to resolve the problem....at around 6.30 pm i again contacted them but there was no reply to my call.inOn 30/06/2011 morning i again cintacted them and i was told that within 1 hour my complaint will be resolved .....now its alredy 9pm and no body has attended the complaint and no body is bothered to pick my call ...

sir i want to know was it my mistake to choose AIrtel Digital TV because i am using my aitel mobile sim from last 5 years and i thought that they will provide better service and also plz let me know is there is body senior with whom i can lodge my complaint . plz give their contact no.

regards
rohin
[protected]@gmail.com
[protected]

Before 3 months I submit one complaint regarding Airtel rejection of MNP offer, after my complain here They called me from Airtel and they gave me an offer A-A 10 ps and other mobiles 30ps for a daily rental of Rs.1/-. They said to give this offer for 6 months, but before 10 days(ie exactly 3 months after the day they gave me the offer) they send me a message that the offer which I availed will be cancelled and I will be charged 30ps for airtel nos and 60ps for other network, I was shocked. now realished that the offer is a trap to prevent me from porting to other network, the Airtel guys are fakers and I realised that Airtel is very worst deceivers. I think to port my sim to other network or just keep my sim without using

Sir, I have registered my mobile number on DNC and I am continously being hounded by at least 10 phone calls from the following numbers: [protected], [protected], [protected], [protected] all pertaining to AIRTEL CABLE TV. This has been happening since about two months and it is a computer generated voice. These calls come at odd hours or while I am driving. I want your Authority strict action against these people...

Thank you in anticipation

Abraham Joseph

Problem started from[protected] when Airtel started charging me for using AirtelLive despite i have activated Rs. 98/- monthly GPRS plan on my mobile a complaint was made by to various airtel authorities and consumer forums on June 1st 2011 and the issue was resolved by refunding Rs. 100/- (on[protected] and Rs. 50/- (on[protected]. That is a total sum of Rs. 150/- was refunded to me against my complaint. Afterwards they started to recover the same by some other means i.e. fraudulently in the name of airteltv. On[protected] at 14.09.19 I got a message from AD-54321 that "Thanks for using AirtelTV subscription service from Airtel. You have been charged Rs. 150. Latest games http://gclub.in browsing @30p/20kb." After complaint to airtel and copy to trai, different consumer forums etc. I got back Rs. 150/- on[protected]. Again on[protected] Rs. 150/- was deducted from my balance i got similiar message for subscribing aiteltv on my mobile and again after complaining i got back Rs. 150/- on[protected]. Afterwards again on[protected] they deducted Rs. 150/- without giving any reason and after lodging complaint i got back Rs. 150/- on same day and was told that for audit purposed that was happened and will not happen again. But on[protected] again the deducted Rs. 150/- without specifying any reason. After several complaint over e-mail i was not getting any reply form anyone. Finaly after sending various complaint through mail, as reaching cusotmer care was already blocked by them from my mobile, finally got reply on[protected] that Rs. 150/- deducted on[protected] was justified as using airteltv from my mobile earlier which was wrongly credited to my mobile and hence they have deducted the same.

Now the conclusion is that they finally succeeded in deducted Rs. 150/- which they gave me on resolving my complaint on June 2011. This is to be noted that i have never subscribed airteltv and never requested for any such service from airtel by any mode of communication exists. How can I be charged for something with i was not requested and never used.

It is my request that please help me in getting back Rs. 150/- plus compensation for continuosly harassaing me.

This is regarding series of billing discrepancies because of which we went to the extreme of disconnecting airtel.

My Telephone number :[protected]
Account Number : 12656645

We had the issue with the bill for more than 7 months and the exact issue being the Night usage (post 9PM) has been charged ,which is supposed to be unlimited (we are in Turbo 256 plan taken 3.5 years back where the night usage was unlimited).

And Every Month after making (series of ) calls to Airtel CCR and explaining them the situation , Waiver was provided. Note that this cycle was carried on for more than five months continuously. And for the recent months bill issue wasnt resolved despite making too many calls to the CCRs and this made us decide to cancel airtel connection and had requested for the same !
on 26th JUN , Paul (Santhome Office, Chennai) from Retention Team called up and informed that the retention team understands the issue with the billing and he promised that his team will esculate the issue to Billing department and this issue will be resolved by 3 days.
When i called up Airtel Customer care after 3 days , i was told tht the connection has already been barred and there is no way that retention team would have given such a commitment !
Also i was suggested by the same representative to mail [protected]@airtel.co.in and i would get a response with in seven hours , and as expected no response from their end !
Had also mailed Nodal office and Airtel Presence team regarding same issue and no response from them too.. I still wonder how they can expect loyal customers when they treat ppl this way !!
I am highly disappointed with their entire service and specially Retention Team for giving wrong commitments. I would want airtel team to study the case and fix the issue. Now that if the billing discrepencies are sorted out at the earliest, we would still consider retaining airtel..but failing which we aren't going to care about the cancellation procedure nor the outstanding payments !!

Dear sir,

i am using Airtel 3G on mu mobile Nokia 5230.i did EC recharge 675rs data plan on jun20th .The plan was activated but their is no 3G speed .the maximum speed is 5kb/s only.in my mobile i am getting 3.5G full signal .21 st i called customer care they said before 28th we will solve your problem.on 28th evening they called and said we r solved your problem now u can get 3G speed.after the call end i tried to connect net the speed is only 5kb/s only.almost 10 days over in 30 days validity .y i did 675rs recharge,to this speed i can do normal 98rs recharge .now i try to call customer care now i can't contact then i tried 121 and 198 the call end. see their is no good response from Airtel. my uncle said to me to file case at consumer court against airtel.675rs is a big money,they have to provide good service for the money.but they r not doing that service.they don't know customer value , money and time.

Regards,
Muralidharan,
[protected],chennai

Hello Mr. Sharad Damani
Please help me in resolving this issue
Regards
Sharad
[protected]

-----Original Message-----
From: Javeri, Sharad
Sent: Thursday, June 30, 2011 12:28 PM
To: '[protected]@in.airtel.com'; 'dthnodal.[protected]@airtel.in'
Subject: RE: no signal problem

Hello
Airtel my problem refunding the subscription charges has not been addressed. As agreed with you this problem of wrong installation was there from the time installation was done but till date it was not rectified . I lost 1000 Rs without any channels being available for viewing to me

Regard
Sharad



-----Original Message-----
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, June 18, 2011 4:47 PM
To: Javeri, Sharad
Subject: Re: no signal problem

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number [protected] dated: 18/06/2011, we have forwarded your
request to concerned team and you would be contacted at the earliest.

Your complaint number for the above issue is 9104258.

It is our privilege to have you as our valued customer and we look forward
to a long and fruitful association with you.

Regards,
Salman Ahmad
airtel digital TV

Know more about airtel digital TV

Now watch Akshay Kumar and Sonam Kapoor in the latest blockbuster comedy
THANKYOU @ just Rs. 30 on Channel No. 150. To watch today, SMS "BOOK 150
to 54325" from your registered telephone number. BSNL/MTNL users can SMS
BOOK 150 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
In case you get error code 6 after recharging your account, please sms
HR to 54325 from registered mobile number and ensure that your set top
box is on for the next 30 minutes. BSNL/MTNL users can SMS HR to
[protected].
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


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or consequences thereof






"Javeri, Sharad" To
<sharad.[protected]@sa "[protected]@airtel.in"
p.com> <[protected]@airtel.in>
cc
06/15/2011 02:13 "dthnodal.[protected]@airtel.in"
PM <dthnodal.[protected]@airtel.in>
Subject
no signal problem
P Please do not print this e-mail
unless it is absolutely necessary P









Hello Airtel ,
my customer complaint no is 8764240 from past one month I am not able to
see 20 -25 channels almost I have launched the complaint 10 times so far no
response from your end please resolve the issue
Regards,
Sharad



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Dear Sir,
any update regarding complain because i not able to use my Internet connection
and i am also not able to contact customer care.
when i recharge my connection it is deduct amount automatically.
kindly provide me resolution time.
Navneet sharma
([protected])
yash Bhardwaj
([protected])

On Thu, Jun 23, 2011 at 5:13 PM, wrote:
Dear Mr. Bhardwaj,

This has reference to your concern regarding Nokia bulk service on your Airtel
prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret the inconvinience caused to you

We would like to inform you that your complaint regarding nokia bulk service
has been registered with the Service Request number[protected]. You may quote
this number for all further queries

with respect to your request. Our team would be updating you on the status of
your request with in 24 hours.

It has always been our endeavor to provide you with the best customer service
and we assure you of our sincere commitment to meet all your future
requirements too.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at nodalofficer.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10

working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday.










Warm Regards
Mamta Mehta
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: contactcentre.[protected]@nokia.com;[protected]@hotmail.com
Sent: 23/06/2011 11:29:50
Subject: mobile no [protected] internet charge

Dear sir,
I have nokia x2-01 mobile handset with air tel prepaid no. [protected] ,when i
was purchased noika phone that time they people inform me that internet usage
like facebook,orkut is free of cost for one year .
Few days internet is working fine free of cost ,but after some days it was not
working .when I was contact customare care regarding this issue they people
says nokia handset is fault , i was surprise how it possiable .i am also
contact nokia care ,but there is no fault with handset .
I am again contact with airtel customer care & inform that my handset is fine
but internet is not working .that time customer care person says some airtel
network having problem and will resolve shortly .
now internet is working fine but airtel is charge .
i am not understand why Airtel is charged & cut amount ,if it is free for a
year ,
amount Rs. 75/- is deduct .
kindly return my amount as soon is possiable or advise me who will pay this
amount airtel or Nokia . .
with warm regards
Navneet sharma
([protected])
Yash bhardwaj
([protected])

SIR,
I AM PURCHAGE TO AIRTEL DTH AS PER TELEPHONE TALKING DT. 28/06/2011 MISS RUBY SHARMA FROM DELHI AIRTELL OFFICE , YOU PROMISE TO INSTSALL 24 HOURS.
BUT NOT INSTALL 24 HOURS. MISS RUBY SHARMA GIVE ME YOUR MO NO.[protected] ANY QUIRIES, I AM CALL TO MISS RUBY SHARMA DT 29/06/2011 YOUR MO NO -[protected] ABOVE 100 TIME BUT ANY CALL NO RESPONSE, AND AFTER 7.30 PM MOBILE SWITH OFF. AND NO INSTALL AIRTELL DTH. I AM PAID TO AMOUNT RS. 1490/- THROUGH INTERNET BANKING DT 28/06/2011. BUT NO RESPONSE MISS RUBY SHARMA. OUR AIRTELL REFRENSE NO-3618009

THANKS

NARESH KUMAR
STATE BANK OF INDIA
SILWASA ROAD BRANCH
CM/20, PRAKASH IND SER P LTD
GIDC CHAR RASTA, VAPI
GUJRAT, MO NO-[protected]

INSTALL ADDRESS

A-402, VIJAY PARK SOCIETY
KOPARLI ROAD, GUNJAN
VAPI- GUJRAT