Airtel Complaints & Reviews

Res. Sir/Mam
Mo. No. [protected](CUG GACL Gujarat)
Name : Vhora Ilyas M.
Email ID : ily.[protected]@gmail.com
I have used CUG card & Mobile Office since last 2 to 3 Years.
From last month after chang in CUG plan from last month i found that my unbilled amount is appro. upto Rs 3600/- only in 3 days.
I asked about that but not satisfied.
I think it is due to wrong settings sent in my mobile. In past when i used net by Zero pressing in nokia handset i can access google directly, but now airtel live opened and it is chargable as per information i have from cutomer care.
So pleas be needful.
Thank's.

My CUSTOMER NAME - ATUL PANDEY, CUSTOMER ID: [protected] of Airtel DTH. City: Mumbai

Dear Sir

I had purchased Airtel DTH Ultra pack HD on November 20,2010.

As per the company website and as confirmed by the various executives of the company, ultra pack was and perhaps still is the most superior package on offer (for north Indian languages) by Airtel DTH services.

Even at the time of installation, the company had misrepresented facts as Airtel only had 2 HD quality channels, DD-Sports and NGC. However, the company despite charging almost double the amount of money compared to normal ultra pack and promoting their product as HD pack with superior picture and sound quality was not providing any HD channels and the customer was supposed to pay extra money for each channel. I had to write repeatedly and struggle with various executives before finally they provided me 1 HD channel i.e., NGC.

Last month when i was away on vacations, i started getting text messages from Airtel DTH that my services have been disconnected due to balance getting over, i found it weird but could not have done much at that time. When i reached back to Mumbai, i realised that the only HD channel that i was getting was disconnected. Along with it other channels i.e., Ten Cricket was also disconnected. When i spoke to a company representative Mr. Jayant of Airtel DTH at [protected], he told me that Airtel had actually started few more HD channels but there was some issue with the new satellite or transponder positioning and all the channels with error SM1 and error 4 will start coming to my connection within half an hour. I was satisfied and i waited but nothing happened. I called Airtel again and this time i was told by another executive that i will have to pay for all the HD channels including NGC HD and to top it all, also Ten cricket.

I found this extremely unethical and lost my cool to which the executive banged the phone on me. Unfortunately, I had no option but to loose my cool and get answers to my genuine and most reasonable questions pertaining to the services that were not provided to me despite me paying the full amount in advance.

I list the questions here-in-below:

1. How can Airtel disconnect Ten sports, the channel i was getting before the India-West Indies series started?
2. How can NGC HD be disconnected when i was already getting it.
3. Which representative of the company was lying, Jayant? whom i spoke to at 20.20 hrs or the one i spoke at 21.35 hrs on 4th June 2011? Jayant told me that he has done the technical update and all channels with error SM1 and 4(digit) will start in 30 minutes of me speaking to him.
4. When i bought the most expensive package, how is it possible that i do not get all the non south channels? This is what was assured to me at the time of purchase of the connection.
5. When i bought the HD Ultra package, i was told that any and all the channels that will be added to the platform by Airtel in coming months will be automatically added to my connection. Why am i being forced to pay for additional HD channels and even normal channels and most particularly Ten sports - the channel that i used to get and only before the series started it was disconnected. Does it not mean that the company is getting greedy and not fulfilling its obligations even after charging entire years amount in advance.

I request response to my complaint at the earliest.

Best Regards

Atul Pandey
[protected]

customer ID: [protected]

I had applied for new Airtel DTH connection( ordered for south package) , based
on that I received a call from Airtel associate on 29 th May. Based on our
conversation on 30th May, I booked new Airtel DTH connection through my Mobile
number ([protected]) by paying Rs 1790 /- via Credit card through their IVR. The
Associate promised installation within 48 hrs but till now the issue is
pending. I have made number of calls to the customer care and the problem is
yet to be resolved. The amount has been debited from my Credit card in the name
of Airtel DTH Navi Mumbai MAH. This is really frustrating as daily I make many
calls to Customer care and get false promises that the issue will be resolved
today. Let me know if I can go to consumer court for this issue. I have
attached the credit card Transaction Details .

I made nearly 100 calls to the customer care but nobody responded properly .
some people even disconnecting the call without informing .
no proper service .

as per the SBI bank credit card which i made the payment
auth code:T92168
Reference ID(Transaction ID): MT111520025000010006781,

please find the Transaction details from the Bank .

Transaction Date Description Amount in (Rs.)
28/05/2011 PayNet Payment 000000MDBB[protected] 21716.00 Cr.
31/05/2011 AIRTEL DTH NAVI MUMBAI MAH 1790.00 Dr.

Thanks
sharath

Deactivate the model view club service

i want to deactivate model view club service you have given one link http;//203.15.112.5/mvc/default.aspx?route=unsub on my mob no [protected]. I never asked for this service and Airtel on 03-06-11 just sent a link and charged Rs.99/month an illegal way. When I tried to deactivate, this link never worked. So i request higher authorities to look in into the matter and kindly deactive this service at ealiest and obliged me.


Prasun Pal

I have contacted the Senior Lead Officer -CSD Sri Amogh K of your Calicut Brach for the purpose of Inter Net – Broad Band connection as aforesaid and accordingly your staff visited the site and agreed to provide the connection. It is requested to provide a application form duly filled , address proof and a cheque for Rs 699/- towards the fee . All those papers were filed then and there and it was agreed to provide the connection on the said day ie[protected]. Unfortunately you have not turned up to provide the connection even after several enquires were made by me for this purpose. It is very unfortunate and shocking to see that there was no positive response from your side. Later on your Senior Lead Officer on my phone call it was replied that you are not in a position to provide the connection without assigning any reason. The proposed site for the connection is with in the Calicut (Kerala State) city and there is no difficulty for any body to provide the connection. Your advertisement and the propaganda made it very clear that connection will be given with out any delay has no meaning and you are in fact cheating the poor customers like me. I have spent my valuable time believing your words and there is absolutely no justification for not giving the connection . I have sustained huge loss and mental agony due to the Unfair Trade practice and delay in providing the service and the deficiency of service on your part as aforesaid. As a customer I will be constrained to approach the Consumer forum for the appropriate relief’s unless the compensation of Rs 25,000/- is given to me with in 10 days of receipt of this notice along with the cheque and other papers you have collected from me


Thanking you,
Yours faithfully

Naijil K K

I complaint for the No signal problem to the local office the compony the number was provided by the vendor of the product after complainting three time regularly the service engineer came and adjusted the disk,and charged money for that, as this type of service are servicable on company end, the componey is cutting money for the same period even I didn't avil the facility just becouse of componey's lazy service.
The management...

Dear Sir,

This mail is in reference to the discrepancy in my airtel bill of my mobile number [protected] since last two months. ( March and April, 2011)
Since the month of April, I was charged for WAP_ALL via airtel live which I have not utilized. I had lodged a complaint last month with Airtel customer care for the same, since May month bill did not have the usage details as it’s always mentioned. So when I requested for duplicate bills twice I was given 1 month old bill twice. When I complained again, I was asked to pay the bill and my issue would be resolved but no one responded after I paid the bill. Also after that I requested for the deactivation of the airtel live service.
Since my bill is generated on the 12th of each month, a customer service message o[censored]nbilled amount which starts from rupees zero is always received, however this time it did not happen and it continued billing with the existing Rs. 3148.49 amount. I called Airtel consumer service centre and lodged a complaint and they told me that there is a glitch in the system and it will be restored.
Now for the month of April - May, I received the message that my unbilled amount was Rs. 8204.2, since I have not received the hard copy of the bill I went online to check that I have been charged Rs. 6852.70 for the month of April to may 2011 only for the internet usage on phone which I have not used. Within a span of 10 days that is from 11th of April till 21st April I have been charged this amount. Since I suffered the last month’s bill issue I purposely did not use the service till it was deactivated. I also checked with then whether any other service like 3G or GPRS was activated and they told me it wasn’t. Also the usage is not possible since I am at home and I use my wireless most of the time, hence I have a very limited usage of Airtel Live. Moreover I have been charge some 1500 rupees on WAP_ALL on the days when I was not in DELHI as well.
My past bills, you will see that the internet usage has never exceeded 200 rupees since I am using my wireless most of the time, its only the facebook application that I use with airtel live.
Post the March- April bill, I was constantly kept lodging complaints to their nodel office as well as their appellate office. I was called twice by the nodel office, they told me once that by default the Airtel Live option has been opening. This is a glitch in their system. Since I am not even using the service I am being charged. I was sent a message that the bill has been sent to my residence, but I did not receive the same. Post which I kept lodging complaints for them to contact me and resolve my issue. Its been so long and there has been no resolution at their end. They are providing me with a waiver but why should i pay the amount for the service that i have not used. I am being charged wrongfully. Kindly assist me in the same.
I humbly request you to please oblige me with the same.
Please find attached the bills of the last two months.

Thanking you
Rohini Saran

This complaint is regarding my broadband connection with number [protected] from AirTel.
I was a user of Broadband service from AirTel for past 4 years and in Dec 2010 I shifted to a new area (HSR Layout in Bangalore). Since there was no feasibility of the AirTel broadband in the new area (due to technical limitations from AirTel), I requested to cancel my connection so that I can go for some other broadband connection. Even though there was no feasibility of the Airtel broadband in that area the people from AirTel asked me for time to check the feasibility again and again (atleast 5-6 different persons contacted me and told me that they will check the feasibility, this whole process took some 1-1.5 months and my connection was still active, and I WAS BILLED ON THAT. in the end however everyone of them had the same response that the feasibility is not there in that area).

In the meanwhile, airtel did not forget to generate bill (for a broadband connection which I was not using at all). For past few months I have been harassed by AirTel people for the bill payment.
One day I received a call from the AirTel asking me to pay the pending bill and an additional amount of approx rupees four hundred. This guy promised me that once I pay this amount the remaining amount will be waived off and the connection will be terminated. As suggested I went ahead and paid the bill as well as the additional amount. Once done, I informed AirTel that I've done so and that guy promised that within a few days the connection will be terminated.
But after a few weeks I again start getting the calls from AirTel regarding the new bill payment (and I have not being using this connection since Dec, 2010). Now I get a call everyday by a new person for the bill payment and I have to explain this problem to them in detail.

Can someone please look in to this and save me from this harassment and get my connection terminated?
I really do not understand why AirTel does not disconnect the connection on several requests and continues generating the bill.

A clear case of cheating the customer.

I have booked Airtel DTH from airteldth.info website which is not Airtel website and is owned by some Mukesh who is not taking any responsibility. He promised me to get the installation within 2 days while after making payments he was not answering my calls and after 3 days still installation is pending.

Now again he is not reachable and nobody is listening to my problem. Please beware of such dealers and Airtel should act against them.

Cust ID: [protected]


regards
Sanjay Verma

Honourable Consumer Court,
I would like to file a complaint against Bharti Airtel Ltd. for harassment and
mental torture for the following matter:
It is proved that airtel broadband customercare is trained only for telling lies.
I am a 4 years old customer of Airtel Broadband and have made the shifting request once in the span of 4 years.Recently,I requested for a shifting again on May 12th,2011 and guess what,it hasn’t been done yet!!
On May 13th,2011-The day after my request,the line got disconnected and I am not using landline and broadband services since then.
After my repetitive calling and request,they said shifting to your area is technically not possible and hence the shifting is getting delayed.It was a sutle way to say “NO” to the customer that please look for another broadband service provider.
I have stopped tracking and remembering my service request number as the moment I call airtel customer care they immediately open one complaint but sadly,none of them have been actioned upon.On my repetitive requests,I got the line finally shifted to me new place on May 29th,2011.
I confirmed with the service engineer who visited my place about the status of the request and he said there is no technical difficulty in this area and everything is fine!!!
To my utter shock, although the line got shifted, but I realized that my internet and landline is not working at all.The engineer who came for shifting said I’ll come back again to do the final shifting. He never came back nor he is picking up my phone also.
Needless to mention that the service engineer has also forgotten his own list of customers for whom the shifting is required.Poor all of them, who will struggle like me to get the things done from a company like AIRTEL.The service executive earlier too were very condescending and rude to me. I have NEVER been treated this way by service executive of any professional company EVER! For the employee of Airtel India Pvt. Ltd to condone such behavior doesn’t say much for the reputation of their company.
The irony of the fact is that still my landline doesn’t have any dial tone nor I can use internet services.When you call from non-airtel mobile to the airtel customer care,they say please dial our toll free number 198 or 121 from your landline.Can I ask how???? Esp when your landline doesn’t work and this is how you pay the price when you are not an airtel mobile user!!!
I have more than 15 complaint numbers opened and not sure if they have been closed without being auctioned upon. Neither I have heard anything from Airtel yet.
On top of it, the montly e-bill was generated “on time” with the fixed monthly charges and there was no mention of waiver on the bill.
Please suggest the best course of action in such case.I do not want to call Airtel again to get one new complaint number.

Dear Sir
We came to know about your box(crone) fixed in my boundru wall and cable going across my entrance gate and through compound . Both box and cable are put without any information or permission. We request you to remove the box and cable immediately under confirmation to us.

V M Tandon
(Retd. Joint secratory)
4 A Park Road
Hazratganj Lucknow
#[protected]

I had requested for a new connection of Airtel DTH on airtel site.
I had got a call from [protected] saying make payment in particular link

http://offers.connectindia.in/checkout.htm

I had made a payment for the same for vriti
Product ID - 8025(Default)
2300/-south value pack

I have not got the installation done till now and no response from ur ppl also.
I am worried of my money and delay in installing.
Your call centre are not aware of Internet DSA, As i called number of time to know details.
please tell me if this is fraud or there is any delay.
I called the same number but they are responding. [protected]

this is representative who talked to me
--
Shantanu
Sales Advisor
connectindia.in
E-mail:shantanu.[protected]@vriti-interactive.com

this is my payment reference number
[protected]

This is my order number.
Merchant Site URL : http://www.vriti.com
Order Number: 3523268
Order Received: Jun 3, 2011

Please help. My contact number [protected]

I want the connection to be done by today.
Incase it is fraud please intimate me as early as possible.
and let me know if anything can be done from ur side

Regards.,
Navarathan
[protected]

Hi,

There was some problem in DTH setup box,for which i have logged the complain on jun 1st 2011.( request number: 8579819) till now the issue has not been fixed.ID:[protected].

The customer services is really so worst.i dont know if these people dont have ability to check these issue ,then why they provide warranty.

I really disappointed with this service.

MY CUSTOMER ID ID [protected].I HAVE CALL 2 TIMES TO TOLL FREE NO.[protected].THEY GIVEN ME NO.12150.BUT IN THIS NUMBER ONLY PRE RECOREDED MESSAGE OF PLAN OF AIRTEL .NO USE OF THIS NUMBER ONLY HARRASING PUBLIC.
THERE IS NO PICTURE,NO SOUND,NO FRONTPANEL DISPLAY.NOTHING ON TV.SIMPLY LIGHT IS BURNING.PLEASE TAKE AWAY YR BOX AND REFUND MONEY.NOT REQUIRE THE AIRTEL WE WILL THINK ABT OTHER.TAKEN FRON DTH WORLD NPO 27 NEW NO.2 VISWANATH PURAM 2 STREET KODAMBAKKAM CHENNAI-24.LAST 10 DAYS OVER WHT TO DO.MY NOBILE NO.IS [protected] RAHUL GUPTA.PIN NO.[protected] AND S.NO.[protected].PLEASE DO NEED FULL.

Dear Sir,
I got a connection from Airtel on 31/8/09 purchasing the SIM from Airtel Shop in Deoghar, Jharkand. The SIM No. was[protected] bearing the Airtel number was [protected]. Call Centre informed me through email on 3/1/11 that the mobile number [protected] had been permanently deactivated due to Address Verification formalities, with effect from 09/12/2010. Last outgoing call on 30/12/10 at 8:15pm, call duration was 1min 50 sec. After permanent deactivation of Airtel number [protected] I recharged the mobile 3 times. Amounts were Rs 399. The recharge dates were 22/12/10, 17/12/10, and 10/12/10.
How was it possible? Is not a miracle?
After 4 four months i.e. on 3/5/11, Customer Service informed me through email that the Airtel number [protected] was permanently deactivated from their network with effect from 31/12/2011. The number was so deleted in the light of accomplishment of Project Re-verification which was mandated by Department of Telecommunication regarding re-documentation and sanitization of the Subscriber Base. I had deposited necessary documents for re-verification whose C.A.F. number 6124208 when I received SMS for the first time on 20/12/10. I have informed my problem to the Chairman of TRAI (Ref: 325-1/2011/CA/Vol. II) and to the Chairman TC and Secretary (T) of DoT (Docket Number. DOTEL/P/2011/00089).
But I would like to mention here that I had sent 16 emails to “Three Tier Institutionalized Grievances Redressal Mechanism”. Amongst these, 8 emails to the C.C of dated 3/1/11, 4/1/11, 5/1/11, 7/1/11, 9/1/11, 10/1/11, 11/1/11 and 12/1/11 and 4 emails to the Nodal Officer of dated 13/1/1, 19/1/11, 20/1/11 and 27/1/11 and 4 emails to the Appellate Authority of dated 24/1/11, 25/1/11, 4/2/11 and 11/2/11. Amongst 16 emails I received one official emails against my email 3/1/11 and an unofficial email (i.e. junk mail) against my email 12/1/11. In junk email there was no sender’s name. I received auto-generated Acknowledgement mail against my all emails mentioned above. It means that all the emails were successfully delivered.
I request you to kindly help me to activate my Airtel number [protected] using the Cancelled/Enrollment/Old (SIM No. was[protected]) SIM.
Thanks & regards
Arun Kumar Roy
Deoghar, Jharkhand.

In a promotional call on 04/june/2011 Airtel asked me to activate the caller tune with various songs...I opted my desired

one (MANGAL BHAWAN FROM GEET GATA CHAL MOVIE). Instead of the selected song as it was in male playback singer's voice

they (Airtel) activated female playback singer.

I complained the customer care but they kept on saying me in a very rude way that the song is in male voice, wherein i

constantly kept on checking and i was right that the song was in female voice (what i had not purchased)

I again called the customer care today i.e. 05/06/2011 and talked to the senior authority Ms. Sunita Kumari. After

listening to me she was confessing that "we thought that you have been delivered the right product as it is showing in my

database".....anyhow she reactivated the male voice but again it was not the same and was sung by some tom dick & harry.

since then i.e after the reactivation i again tried to call and my call was forwarded to Ms Shruti. The pathetic part with

this senior authory was the she holded my call saying that I am checking the details and after waiting for more than 14

minutes my call got disconnected.

BECAUSE OF THIS IRRESPONSIBLE BEHAVIOR, RUDE WAY OF TALKING, WRONG DELIVERY OF THE PURCHASED SERVICE (THE

CALLER TUNE) I AM VERY DISGRUNTTLED. ALTHOUGH I HAVE NOT LOST A HUGE AMOUNT BUT 10 RUPEES ONLY BUT I LOST MY

PEACE AND MY PRECIOUS TIME.

MY SIMPLE QUSTION IS THAT "HOW CAN ANY PIONEER COMPANY BE SO IRRESPONSIBLE FOR TOWARDS ITS CUSTOMER" and

"HOW CAN THE DATABASE SHOW THE WRONG INFORMATION".

Deependra Kumar Dubey
[protected]
[protected]@gmail.com

Sir,

I would like to request your kind intervention and help required to avail the service of MNP implemented by TRAI, My number [protected] Airtel kerala, I requested to port to BSNL on 28th of June 2011 due to the pathetic service, network issues, Bill Plan changes done without my authorization and high tariff charged. My MNP request was rejected from Airtel stating various reasons like my service request is pending to be resolved , unbilled amount is to be paid,Black listed SIM , my bill plan is under corporate plan. Airtel is coming up with new new excuses day by day to stop me from Porting and have clearly stated that they will not allow this number to be ported because i am a high bill paying customer for them , They have instructed me that only option for me to stay with airtel.

Date SR number Service requested Action taken Remarks
28th May 37667804 call getting dropped DENIED 3 months to solve
28th May AL232792 MNP request DENIED outstanding payment (even the unbilled was paid showing 170/-paid extra

1st june MNP request DENIED under CUG
1st june 37741055 remove from CUG open need time
2nd June 37741055 rejected the request closed no proper answer.
5th june MNP request status closed Blacklisted SIM :)


The fact is clearly evident that Airtel will not port my number to BSNL at any circumstances even though the said un billed amount and everything is cleared from my side. Considering this unlawful business practice airtel is carrying out i request your good office to kindly take up my petition and provide justice to me since It is a clear case of cheating the customer and non adherence TRAI rules and regulations.

Thanking you

Siby Jacob

To,
The Nodal Officers
Airtel Service Provider
West Bengal



Sub: MNP Complain Letter

Respected sir,
I am an Airtel customer now. My mobile number actually Vodafone number. I was taking first porting generate on 30/01/2011 for change service provider Vodafone to Airtel. But, I am feeling some problem of Airte Service. Now I have decided that, I will change the Airtel service provider and I send message for Port ID (PORT <one space> [protected] to 1900) on 28/04/2011 and the expiry date 12/05/2011. The Porting number is AV796523. But Airtel company my porting number has cancelled frequently. Than I re-send message for new Porting number on 11/05/2011 and the expiry date 12/05/2011, The Porting number is AV796523. Than again message send for Prot on 12/05/2011 and I was getting Port number AV555221, and the expiry date 27/05/2011. I do not send any cancelled request message. But Airtel Company is cancelling my Porting number. I am calling to customer care 198, 121 &[protected] but no connecting Airtel customer care. Every Porting number has been taking Airtel provider calls me and automatically request save you. Contact No. is[protected]
I thing, Airtel company don’t obey the MNP rules. So, I will take complain that Airtel company is compelling me for use his won service provider.
I was requesting that kindly you take prompt action these problems.
Our alternate number is [protected]
Given the MNP detail’s below:
Request sending date MNP Number Expiry date Service Provider
30/01/2011 Unknown Unknown Vodafone to Airtel
28/04/2011 AV796523 12/05/2011 Airtel to Vodafone
11/05/2011 AV795623 11/05/2011 Airtel to Vodafone
12/05/2011 AV555221 27/05/2011 Airtel to Vodafone


Yours faithfully
Buddhadeb Haldar
Mob: [protected]

Dear Sir,

I am your customer for nearly one year and my Customer ID is [protected]. THREE Set Top Boxes are working from a single dish antenna. But for the last few months faulty messages are coming to my mobile no.[protected] stating - 'Your Airtel Digital TV account [protected] is about to expire soon due to low balance. Please recharge with Rs.600 TODAY to avoid disconnection of service.' I have received this threatening message on 05/06/2011 at 10:24. But I have recharged my aforesaid Airtel Digital TV account [protected] with Rs.600 on 04/06/2011 at about 14:00 hrs. The confirmation of that recharge was mailed to my mobile on 04/06/2011 at 14:06 stating - 'Your digital TV account [protected] is successfully recharged with Rs.600. If your services do not resume, pls SMS HR to 54325 from your registered mobile no. after switching your Set Top Box on.' This is not a solitary case and it recurrs every month.

Please STOP these type of disturbance created by wrong alerts.
Yours faithfully,
Arunendra Mookherjee

05.06.2011

Sir,
I lodge our request for my DTH ID [protected] dth shifted from RATLAM (M.P.) to KOTA(RAJ.) because of my transfer from RATLAM so i want to my DTH installation to my new address is 28,Adarsh Nagar.near bapu colony,Rangpur road kota jn.
I already request lodge on 02/06/2011 yr toll free no but the have not install AIR TEL DTH till date.

VIJAY GUNAWAT