| Address: Bangalore, Karnataka |
Airtel does not reply to my mails but keeps sending bills and legal notices...
[protected][protected][protected][protected][protected][protected]-----
to Corporate.[protected]@airtel.in
cc Shaik.[protected]@airtel.in,
collections.[protected]@airtelmail.in
date Wed, Feb 9, 2011 at 4:28 AM
subject Fwd: Regarding mobile payment - [protected] - v
mailed-by gmail.com
hide details Feb 9
Hi Serlvi,
Below is the last mail conversation I had regarding this and I did not get a reply from airtel after that.. can you please look at the trail to find answers..
it is basically a service i dint use for 6 months that you are charging (you can check the outgoing and incoming calls... there would have been none) and when I approached for disconnection 6 months back, I was basically shuttled saying someone will call back etc., the disconnection was not done because of airtel's inefficiency.
[protected][protected][protected][protected][protected][protected][protected]
Dear Sir/Madam,
This is regarding your mobile number [protected] bearing account number[protected] , where there is an outstanding of Rs 2495.25
which is not paid from past few months.
This is to inform you that payment needs to be made on or before 20/02/11, to avoid further legal proceeding .
For any further clarification ,feel free to contact Rajiv @ [protected]/Selvi @ [protected]
Note: If payment is not made by this month,there will be a legal letter which will be initiated from Lokadalat ..
Please Ignore the mail if the payment is made.
Regards,
Selvi
[protected]
[protected] Forwarded message[protected]
From:
Date: Wed, Jan 5, 2011 at 5:42 AM
Subject: Re: Regarding mobile payment - [protected] - c
To: Corporate.[protected]@airtel.in
Why do you always do this..
This is the nth time this happens with Airtel. Now you will ask me to prove that I called with request number and everything. You can check my records to see if I have used your service.. has there been any calls received or made in the last few months?
I basically have not used your service and I have made a request for cancellation as well - just that I dont remember the request number.. why do u make things difficult for your customers..
I am pretty sure your guys promised to call me back regarding cancellation and you can also check the bulk payment I made of around 4000 Rs in Jul/Aug time frame for a similar request as below - I was asked to pay off my dues and then airtel promised to cancel, I paid and then nothing has happened but for this mail I got.
You have to understand that I wont be aware of your processes.
On Wed, Jan 5, 2011 at 5:37 AM, <Corporate.[protected]@airtel.in> wrote:
Dear xxx,
If you have called customer care alos they would have taken the request for cancellation,but we see there is no cancellation request.
Request you to provide us the request number if you have called customer care.
Regards,
coerporate collections.
01/04/2011 02:26 PM
To
Corporate.[protected]@airtel.in
cc
Subject
Re: Regarding mobile payment - [protected] - c
P Please do not print this e-mail unless it is absolutely necessary P
Why should i pay for a service I did not use and why dint your service center guys tell me this process of disconnecting when i called them..
Should i pay for airtel's inefficiencies?
On Tue, Jan 4, 2011 at 9:31 AM, <Corporate.[protected]@airtel.in> wrote:
Dear xxx,
If you wish to disconnect the number request you to send a mail to [protected]@airtelindia.com after clearing the dues.
We would also like to inform you that you can make the payment using a Credit or Debit card on the net. Please find below the procedure for your reference:
"" Log on to respective web sites of your bank
"" Click on the option for bill payments.
"" Fill in the bill amount, account number and the bill date.
"" A transaction ID will reflect on the screen once the payment is made.
"" The banks that can be accessed by net pay are Citibank (www.citibank.co.in), ICICI (www.icicibank.com), HDFC (www.hdfcbank.com) and Billjunction.com (if registered). and send us the screenshot of the payment.
Regards,
corporate collections.
To
Corporate.[protected]@airtel.in
cc
Subject
Re: Regarding mobile payment - [protected] - c
P Please do not print this e-mail unless it is absolutely necessary P
I relocated to a different city and I have been trying to disconnect it since august and your guys keeps postponing the call
Saying someone will call me as the person in charge of disconnecting number is not available
What do you want me to do?
On Tue, Jan 4, 2011 at 8:41 AM, <Corporate.[protected]@airtel.in> wrote:
Dear Sir/Madam...
With regard to the above subject we wish to bring to your notice that there is an amount of Rs 2306.24/- outstanding
on your mobile no- [protected] , bearing account number [protected]
Please note this account is under the scrutiny of our credit control team and Non settlement within 10th January- 2011
will force us to initiate further course of action to recover the said dues.
Request your cooperation to clear the dues with immediate effect.
Warm regards,
Abdul
[protected]
Imran….
[protected]
Aug 13, 2020
Complaint marked as Resolved
My fake internet bill problem is not resolved completely.
i got fake and gambled bill for May and june months(details given below).
After communicating many times every day. I got only discount for 1103 Rs only for June month(Bill Number:[protected] only. they are not consdering May month bill(Bill Number’s:[protected]They didnt give May month fake charges nearly -1800Rs still now.Intially they told reason it has been activated on 6ht April 2011. and imdiately it has been deactivated from 7th April onwards.now recently they are telling stories like it has been activated from 23/06/2011 -3G -100 Rs plan-100 MB Free.airtel customer care is gmabling like anything.they are confusing and giving wrong diffrent statements in each and evry mail.I will copy some sample mails which i ahve received from airtel customer care.one mail is conforming that 3G-100Rs plan has been activated on 7/04/2011. and other mail is saying that it has been activated on 23/06/2011.
please find the mails wht i received from airtel customer care.
First mail:(saying activated on 07/04/2011)
************************************************************************
On Tue, Jun 28, 2011 at 2:16 PM, <[protected]@in.airtel.com> wrote:
Dear Chilukuri Venkanna,
Ref: E-mail dated[protected], inquiring about the status of Service Request registered on your airtel mobile number [protected].
Thank you for your e-mail to airtel and the opportunity to assist you.
As per the Service Request number 38133754, our respective team would like to inform you that for charges on 3G service amount of Rs. 1103/- has already been credited to your account on[protected]. This credit reflects in your next bill dated[protected] for your reference.
As per the Service Request number 38113125, your request for activation of 3G service at Rs. 100/- plan has already been activated with effect from[protected] on your account.
Please find the details of 3G plan details for your reference:
Monthly Rental: Rs. 100/- (Prorate)
Free Data: Up to 100 MB free beyond which 30p/20 KB
Further, as per Service Request number 38196849 your complaint towards charges on VAS has already been registered and has been forwarded to respective team. Please be informed that our team is still working on your concern. We would respond to you by[protected], 1 :00 PM with an update on your complaint.
Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free). We request your kind cooperation in this regard to do the needful.
We hope we have been able to fulfill your request suitably.
Please do write in for any further assistance.
Yours Sincerely,
Lavanya s
Customer Care
Bharti airtel Limited
********************************************************************************...⇄
Second mail:(saying that it has been activated on 23/06/2011)
**********************************************************************
Dear Venkanna Chilikuri,
Ref: E-mail dated[protected], expressing your concern regarding wrong charges for 3G service in your bill dated[protected] on your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
As per your previous interactions with, we made clear investigation on your account. Please be informed that 3G service at zero plan was active till[protected] and 3G service plan at Rs.100/- was activated by deactivating the previous plan with effect from[protected].
Hence, charges for 3G service for the bill period[protected] to[protected] are charged at 30ps for 20KB as it was zero rental plan.
Please be informed that we follow a completely automated billing system without any manual intervention. We would like to inform you that all charges are levied as per the Services and calls accessed by you from your airtel mobile number.
We regret to inform you that charges are valid as per the usage and we would be unable to refund the amount back to your account in regard to this.
We request your kind understanding in this regard.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Lavanya s
Customer Care
Bharti airtel Limited
*****************************************************************************
By reading above 2 mails how airtel is gambling customers like me by saying diffrent things evrytime. while taking with airtel customercare, they told diffrent reasons like "it has been charged more because u have sent messages to 121 like that" . I cant provide that proof here(because its voice na).Because of this i lost nearly 3000rs .Just they gave 1100rs discount recently.still I am losting 1800rs.
please try to resolve my problem...
regards,
Un-satisfied airtel customer
venkanna chilukuri
ph:[protected]
Bill detials:
Account Number:[protected]
Bill Number’s:[protected]
Bill Date: 21-May-2011
Bill Period: 20/04/11 - 19/05/11
June month bill details:
Account Number:[protected]
Bill Number:[protected]
Bill Date: 21-Jun-2011
Bill Period: 20/05/11 - 19/06/11
Mobile number: [protected]