Airtel Complaints & Reviews

This is for the pthetic service provided by AIRTEL. I have been charged rs 5/- , Rs 25, Rs 55 for some stupid services like Hungama, Airtel TV, which i never activated. DEACTIVATE THE SERVICE FROM MY NUMBER ASAP.

Also , one suggestion, can you pls close your customer care centers???? coz the dont realy care for the customers!!!! The worst service provided i have ever seen AIRTEL

Contact me on [protected]

broad band no--
cell no -[protected]
name-Firoz jamil khan (BY NAME)

Dear Sirs,
I want to report a cheating by Airtel Telemedia services in Bhopal,M.P.
I am a customer of Airtel Broadband services since 7-8 years and paying my bills every month.
I am facing severe link drop problem since 3 months(the day i was migrated to new plan of 2 mbps speed).I am not even sit for a single day because of this link drop.I made 100s of complaint to customer care/field staff/Nodal/Appellete,but all wane...
Now,the bill is coming...see there are so many branches of Airtel...no branches have any linkages/cordination..One branch is stick to marketing,one sticks to billing,one stick for feedback and no one sees the thing that whether the customer is getting there services or not....Really it is a fact.
They have disconnected my connection due to non-payment, and i receives dozens of calls daily from airtel company for new plans offerings,there good services feedback etc etc...but no one knows that i am not getting services since 3 months till date and my connection is disconnected.
But,when i discuss that please me services,they tell that i will forward it to the department...& as usual no one turned back.
No one is serious in problem solving,all want bill hhahahha.
I am not going to give single penny to them because i havn't got any services.

Faizan Khan
cell-[protected]

I Have a mobile connection in Ahmedabad , from customer care i had got the information that i can add a new Airtel connection to my CUG plan if the name and address dosenot match but the plan matches, I confirmed the same on the customer care 3 to 4 times On 14th June and the asked me to go to the Airtel shop for furthur formalities, on reaching Airtel shop They denied for the same and told that the information given by customer care executives were wrong!!! HOW CAN 3 TO 4 EXECUTIVES GIVE THE WRONG INFORMATION ON 198/121???

It was a commitment given by the Airtel Executives that the number can be added to my CUG Group, I complained the same on the NODAL Desk, Appelet Desk, And from there i just got a reply that "WE ARE EXTREAMLY SORRY FOR THE COMMITMENT GIVEN, BUT WE CAN NOT PROCESS THE SAME"


Its Our commitment to Aitrel that we will pay the bills on time and if we give the same excuse which they gave me I think it will work!!!!!!!!!!!


IF AIRTEL CANNOT PROCESS THE COMMITMENT GIVEN THEN WHY SHOULD WE???????


I am financially hurt by their mistake!!! I had to call up Nodal and Appelet desk where i was charged! Till date i have not received any reply from Nodal Desk!!! I had lodged a complain on 20th June 10.20 am talked with Lokesh ([protected]), and was given 24 hours feedback time, on not receiving the call from the Nodal desk i called the Nodal desk again and i was told that they need some more time to check the case and asked me to wait till 12.30 wednesday i.e. 23rd June, I did not get the reply from Nodal till 24th of June then again i called up the Nodal desk at 1.33pm, again I had to give all the details to a new nodal Officer and she told me that she will get back to me within 2 hours after getting details from Lokesh still the 2 hours are not over!!!!!


PLEASE STOP ALL THIS NONSENSE. IF THEY CANT REVERT BACK STOP FOOLING THE CUSTOMERS BY GIVING NODAL DESK NUMBER!!!!
ALSO CHECK HOW MUCH TIME DO THESE OFFICERS TAKE ON EACH CALL!!!


I want Airtel to revert all the charges for which I was charged on contacting Nodal officer and even want the third connection to be added to my existing CUG group for which i was been told by Airtel Executives.

I have a postpaid Airtel mobile connection ([protected]) in Bangalore and I activated 3G services in the month of May2011. The plan promised me broadband internet on phone for a monthly rental of Rs.450/- and a monthly upload/download limit of 600MB. I even paid the applicable bill for the usage in June2011.
Then suddenly in the 3rd week of June Airtel barred all my outgoing calls. I contacted customer care several times to find out what was going on, and I was repeatedly told that my current usage billing was Rs. 16771.50/-. They asked me to make a payment of Rs.8,300/- to continue using the phone.

I was shocked to find this and I questioned them, if my 600MB monthly plan costs me Rs.450/- and I had not used more than 400MB (they barred my outgoing calls/data traffic), how could the bill be more than the rental...? None of the customer care representatives provided me with details o[censored]sage/MB of data downloaded, charge per MB added on my bill, etc. They all repeated the same old story like a tape recorder and asked me to pay Rs.8,300 or they would not lift the bar.

Not only did Airtel KK cheated me of service and my money, but they also put my official work/business at irreparable loss as I am still not able to communicate with my business peers for over a week now. They din't provide me the details that a consumer has rights to know, and they are extorting money from me to reactivate the connection. They din't provide me any grievance redressal and all their customer service people are hopelessly uselss, nobody even bothered to find out what went wrong.

It is not possible to estimate the actual loss I have suffered, but I believe whatever bill amount they are asking me to pay itself is the loss plus my traveling expenses trying to reach-out to Officers.

I hope this forum will help me get justice and let thousands of other victimized consumers know how Airtel is cheating us.

Bharti airtel land line connection no [protected] with intercom no 5444 was installed at our premises.Last four nos were the intercom nos. of all the subscribers of this area.Airtel on their own alloted this no to someone else & changed our intercom no. to 6444 without our consent & information.Service provided was very poor in all aspects,be it installing,starting of intercom service,fault repairing,to contact the responsiblle person.Later they said it was due to technical reason.In the third week of feb 2011,the sevice to this connection went out of order.we submitted complaint and got two e-mails that the company is trying to fix the problem on priority basis to resume the services.after a wait of 10 days we connected to airtel.They informed us that there is a cable fault which can not be repaired without the approval of BSES.They also assured us that they will start the billing only after the service resumes fully.In the mean time a bill was sent to us by courier,the deleivery man mis behaved and tore off the letter,containing the bill for Rs 205/= which was paid by us in feb end.Same was the case with the other users of the area.After that no body from airtel bothered to contact us.It was presumed that airtel is either not able or not interested in continuing the service in the area.market association also informed its members that airtel is not able to continue intercom service.Now for last few days we have received the e-mails,that we have not received the payment of Rs.349/=(towards the sevice not provided by us,not availed by the user).We request the land line service provider company to send their responsible person to our shop to settle the matter.We are still interested to avail the service ,if fully functional and faultless,otherwise we are not using the same for last four months,they can see the records.

My airtel number was on my dad's name, but bcoz of some system problem from airtel company it got registered on somebody else s name. Now when i lost my sim, i Had to fill a recreation form, n my no was upposed to start aftr 8 days. Its 10 days now n my no is still not working. What the hell shud i do? I need that no.

I heard good about Airtel IPTV. But after a months use it generated some fault. I lodged a complaint with Airtel. I know this company is good for their customer service. This time it is not like that any more. It has been seven days but no one visited us. I paid 1700 for the set-top box and everyday when I call the customer care, they just say that someone will visit and rectify the problem.

I think the problem is inherent to the set-top box. I am not sure now whom to contact and I am not sure why Airtel behaves like this. I will be moving to the court now.

I just recharged my Airtel mobile with Rs.119 Booster pack but for my surprise the 10000 messages for National & local messages have been changed to 12000 messages free for only airtel mobile. this is due to the monopoly of the service provider in the telecommunication sector. Airtel started cheating.

To get Configuration File Name and dial number for Internet through dongle(data card), I have been trying for two months. Cost. Care of Airtel is only prerecorded voices and no Cost.Care Executive in link.In other networks Cost, Care is very much alert but the Air tel is 100% passive in it as it does not care interest of its Costumers. T.R.A.I . should take immediate and exemplary action against this sort of monopolized action of Bharati Airtel .

A.K.Rout

i am using airtel last 4 year .. i purchased that sim with my own id... but know airtel is telling me that your document is not right and he is telling me that your sim will be bloked if you not sumit your document . . and you have to resumit your document again... i sumit my document again last year ... and my sim is runing fine ... but 15 days ago airtel is telling me that your document is not vaild and you have to resumit agian. 2nd time i sumit document ....
my NUMBER IS [protected]

Hi

I have a Airtel dsl connection[protected].
Recently Airtel has restricted downloading torrents to 40 Kbps. My broadband connection is freedom 1699 which supports 1 Mbps unlimited.
If this continues I'll get rid of Airtel.
How can they do this. I'm paying for a bandwidth and the cap is one GB so they cannot restrict speed. If they want they can ban sites they feel are illegal but no more.
They should rectify this or I'm leaving and so will other people.

I had purchased two Sims from Cochin airport on our arrival from Oman on the 10th of June the Sim numbers are 1)[protected] and 2)[protected].We were promised that they have Black berry services and we have to charge each tel by Rs 500 each. we did carry out the same. It took them 10 days to connect the Black berry and we had made in approximation about 100 call to the consumer number which is char gable and had been kept on hold for some times up to 8 minutes and they would reply that they will connect in 24 hrs. We had missed all the emails plus the additional cost of calling up muscat ad other places to get information where as we could have spent rs 299 and used the facilities of black berry. More over the staff on the airtel office in trissure Mr. sibin on the shornur road was rude, the office never had a complaint book (ISO certified co Ha) when i wanted to lodge a complaint.

I am airtel customere with landline number [protected]. When I got airtel I asked for rs 599 plan with 1mb n 4gb download limit. After few days I called customer service I to activate isd it got activated and during that call only I asked the officer to change my internet plan from next month to 1mb unlimited on he said it will cost 1100+ taxes. I told him to activate it. He said its been done and request has been made. Today after more than a month I got my bill of rs 2500 and saying its still on the same plan as before of 599 with 4gb limit. And customer service are saying we can't do anything its your fault.
Call center supervisor cant do anything they dnt have power to waiver off bills. They just gave me appelette authority and nodal officers number that's it.

And ya one more thing this month my landline got dead atleast 5 times and once it was interchanged with someone elses number and when I told call centre supervisor I m not gng to pay for these days he said ok that's fine. So can I calculate those days n deduct money accordingly.

Bad for all the consumers that thr isn't any other landline n broadband provider except for usless bsnl and bossy airtel.

Sami

I never asked for MMS service. But Airtel added this service on its own and has deducted almost Rs 500 without my knowledge from my account. This is unfair practice and amounts to cheating ignorant customers. Despite sending SMS requests to 121 to deactivate the MMS service, the loot continues. IT NEEDS TO BE STOPPED IMMEDIATELY.

In my mobile no. [protected] message have been come from 54321 through airtel services by which they have send a message that ("you have renewed for FHM @ 5 subscription service from airtel.You have been charges Rs. 5 latest games http://gdube.in browing @ 30pc/k") for this message I have contacted many times airtel costomer services but unfortunately they did not disconnect for coming of above message in my mobile number repeatidly. My recharge amount of Rs 5 have been detected from my balance amount for each message.In this connection I request to airtel authorities kindly consider my request and take nessasary action to concernd officers/workers for stoping of message and detecting of balance amount immediately.I appreciate you if all type of messages are stopping froom my mobile number through airtel services.

Thanking You
Yours sincerely
Mr. Chet ram

I am an Airtel Prepaid (Kolkata Circle) customer - mobile no [protected].

I had applied for a Port Out request using MNP (Unique Porting Code AK984448) on 23/06/2011. I submitted my filled up MNP form to the new operator (BSNL) on 24/ 06/2011.

But today, on 25/06/2011, I received an SMS from 1901 stating that "Your Port In request for Mobile Number [protected] has been rejected by your service provider due to legal reasons -BSNL.".

I want to know on what grounds has Airtel rejected my Port request? I was approached by Airtel Customer Care once or twice regarding the porting (they called today in the morning too) -but even there I have NOT given any instructions to cancel or deny my Port request.

Since I haven't given any written confirmation / instruction to Airtel to cancel my porting request - it is absolutely ILLEGAL on the part of Airtel to reject my port out request.

Please do look into this matter on an urgent basis - so that this whole MNP does not come as a farce to all customers.

Thanks & Regards,
Suman Ghosh
[protected]
Airtel Kolkata Prepaid

sir,

I am running electronics shop the name is VASAVI ELECTRONICS, at mahabubabad. company is alloted to me a DEMOPOCK DTH. But at the time here dealear is not given to this demo box. but the demo is running my name, iam given many times to custamercare but they r not taken any action to the dealer, I give the DEMO BOX NUMBER ALSO:[protected] (custamer id no). I received many sms to my phone number. My number is registared with this dth conection. plz solve my porblum & arrange my box tome.

block of CUG sim card block month Feb 2011 & give me a new sim card as a sam number.
pizz, give me a new sim card as a sam number


.I have submitted self attested xerox copies of my PAN CARD ,DRIVING LICENCE .ALL DOCUMENTS SUBMITTED Date 21.02.2011

I am cug sim [protected] postpaid bill paying all month bill paid




address :- Dharambeer Lalaram Ahir
State Bank Of India Sinor
At Post Tal Sinor
Dist Baroda
mobile [protected] / [protected]

Airtel Company activated one unnecessary service named as "GamesManiaSubscriptionfor subscription service from airtel." on my number ([protected]) and deducted my balance nearly 5-6 times. I contacted Customer Care also (nearly 4 times) and they never helped me with this statement "We can't do anything, We can't refund your balance, it is you (i.e. ME) who activated this service".

I don't know anything about this service and during the last conversation, customer care representative dropped my phone call in between the argument ( nearly at 4:15 PM on 25th June 2011).

Request reference number of LAST CONVERSATION is CBDMO[protected].

I Kindly request airtel company to deactivate this service as soon as possible on my number ([protected]) and if possible refund my deducted balance i.e nearly 30 RS in total till now.

STOP dadagiri!!! and BUILD Trust.

Thank you in Advance,

Shrikrishna
MOB. NO. : [protected]
From: Rajasthan

Hi,
I have a Airtel Kerala prepaid Number [protected]. I have activated Special 5 Plan but when i call the numbers registered in this plan Airtel is Charging me the normal rate call rate is not getting reduced. I tried calling the Customer Care once they told they will connect to technical team then call went dead. After that when ever i try to call Customer care there is no option to talk to Customer care executive. Airtel is barring my number from talking to there representative. This is happening when ever i try to raise any Complaints.