Airtel Complaints & Reviews

R/Sir/Madam

My mobile no is ([protected]).

I was a postpaid subscriber of Airtel mobile services. I am using this sim since three years. In last two month I have convert this postpaid number to prepaid number & use this prepaid number last two month with working condition. Now on dated 20/05/2011 Service provider has stopped the outgoing calls says reason ''You have not submitted ur Id proof. I hv call many times prepaid customer care to says I have submitted my ID proof like Ration card,Pan Card & Passport Zerox three times in the airtel office in Digvijay Trading Co. Nahan (H.P) but customer care says ur number does not shown in our system.Now both the incoming and out going calls was stopped on dated 29/05/2011.I again resubmitted my ID proof like PAN Card,Ratio Card & Passport Copy Zerox to Ms Digvijay Trading Co, Nahan on dated 30/05/2011.They confirmed that within 48 Hours the services will start.


I had made attempts to contact Airtel Nodal office they are not giving satisfactory reply & said ur number is not available in our system & may be alloted to some one else.



Till now my number is inactive what should I do. Please help me.



Plz check this problem & solve this issue as soon as possible.

My new airtel number is [protected] & Mail Id is [protected]@yahoo.com

Thanx with Regards.

Akashdeep

i have buy a connection of air tel DSL ac/no. 16019243. His executive provide me limited 599 plan
but i'm said to him i want unlimited plan he is agree for this after some days when i'm seen my bill its not unlimited plan its limited 599, 2nd months they give me above 13000 rupees bill how can it possible. if its limited then cut my connection when reaches limit. according to TRAI rules 1st ,2nd billing credit limit very low like 1200 or 1500 how it possible its totally froad company. AIRTEL VERY CHEATER COMPANY IN INDIA

Dear Sir,
This is with reference to my complain to the Airtel mobile service providers regarding unwanted calls to my number. Though I am registered under their DND service, they are giving me mental agony by calling me instantly advertising their promotions. Many a time they disturb me when I am in some important meeting or driving my vehicle. I had earlier on 16th May, 2011 complained to the customer care executive regarding this which did not get fruitful. Frustrated over the Airtel authority's lackadaisical attitude I called them again on 20th May, 2011 to stop their promotional calls. Though many days have been passed after my complain to them, I could not be spared from their(Airtel) mental torture.

Hence I would like to know about the legal actions I can take against the Airtel officials for their mental torture to me.

Please let me know the legal formalities to take action against the irresponsible Airtel officials.

Thanks

Jyoti Prakash Naik
Cell: [protected]

airtel has the worst network now.... you can not make a call between 5 to 10 pm airtel sucks :(

Hi, My broadband number is [protected]. Three months before I was disconnected this connection due to very worst service and I have settled my last bill oustanding amount accordingly. But 01st June 2011 they are sending new bills for for Rs. 889 as may month usage also I could not able to contact their customer care. I want proper action from Airtel otherwise I will take legal action and I would like to get compensation for mental tension.

Regards
Gnanendra Devakumar

I am a deaf man. I have got Airtel dth [protected]. I obtained north new value pack but i found south pack was much better. I tried several times to get in touch wih air tel I was not successful as the comany's replies are all preset to auto and nothing can be followed by me. No mannual contact was ever made by them. After emailing them several times too I got auto replies stating that they will reply me soon. But even now they didnt care to revert to me seeking personal grievance. I think that I have to wait till their contract period of one year is over so that they will or may approach me for renewal where I may blast them for their behaviour upon their conduct and do away with thier connection. Several requests made to them to attend me personally were not heeded and also their regional office details are not available for attending them in person.They do not follow the pattern of Tata sky who change the plan and adjust the view period for adding additional channels or changing to new upper plans.

this is to complain about poor and indifferent service by airtel galery, sector 17, vashi, navi mumbai and also against arbitrary change in status from postpaid to prepaid without any intimation by airtel mobile
i have been using airtel mobile no. [protected] for more than 12 months. since its start the service of the vashi airtel center was callous and very poor. i have complained many times over the last months regarding following without any response or action.--
1. failure to issue receipt for rs. 300 taken by the vashi center as security deposit
2. failure to deliver the bill within time
3. change from post paid to prepaid status without any prior intimation to me.
i am disillusioned by the way a so called billion dollar company treats its customers. i would appreciate if my problems are solved through your intervention.
thanks.
hemant.

Hello,

I want to bring to your notice that I have recharged my Airtel Prepaid mobile ( #[protected]) with Rs.21 SMS unlimited pack on 24th May, 2011.
Unfortunately I am still not getting the benefits of the SMS pack. I am still be charged for any SMS I am sending.
This is really frustrating and disappointing. I have tried a lot to reach the customer care representatives but in vain.

Could you please look into my issue and resolve it ASAP.

Thanks in advance,
Suman
[protected]

Sir,
On 30th may morning I experienced that my digital tv connection was not showing any display due to signal lost.We contacted to the customer care executive in the afternoon(4:39:45 pm) and told the details of the problem.The customer care executive assured that they shall take action and also claimed that a massage including complaint number would be send to the registered number as the confirmation of the complaint.But till now no massage have been sent to the registered number and no action has been taken.I am very much upset with the noncooperation of the airtel digital tv authority.The ID No. of our airtel digital tv is [protected].Please take adequate action against airtel digital tv authority so that they pay their keen attention to the consumers.

Dear Sir,
I had buy a airtel easy recharge sim no. [protected] from local airtel distributor on 29/05/11. But after two days on 31/05/11 at afternoon i had got a call from airtel customer care from mobile no. [protected] he ask about sim activation and tell me to do some procedure to compete the sim activation
but after that when i chek my easy recharge balance (rs 1790) is lost.So please solve my problem and do the justice as soon as possible.
My email address is [protected]@gmail.com

I am Rajadurai D, My mobile number is [protected]. I have been charged so far 47 times (47*5 = 235Rs) for gamesmania subscription, which I never requested. I loged complaints regarding this two times, But Nothing happened. Pls deacitivate gamesmania subscription for my mobile number.

Hello Team,
Everyday i am receiving a message from[protected] ...
which states that "you have been renewed for LKD1 service and charged Rs1".
Because of this my balance is now in negative state and i am unable to make any calls.
As i am in Roaming Zone most of the time, customer care number is also not working.
Kindly Stop this service and refund my amount back to balance.

Amit Jain
[protected]
a.h.[protected]@accenture.com

Fw: NON TRANSPARENT ACCOUNTING SYSTEM: CUSTOMER ID [protected]


Ms. Rashmi,

1. The statements you have sent to me are in respect of only the second connection. The charges of Rs. 500 on account of "Service Charge for replacing STB" are unjustified and uncalled for. The settop box has been provided by you and you are responmsible for its proper functioning. Only if it has been dropped or tampered with by us you can charge us for Service Charge.

Please, therefore, arrange to afford credit for the same without further delay.
Repleacement of a defective STB sourced and supplied by you within one year of its supply can not be charged to the customer.

2. You have not forwarded the details of the first connection where i paid Rs. 4000 in August 2010.

3. You are also silent about the reasons for inordinate delay in reponding to my emails and numerous calls to various call centres of Airtel.

4. You have also not mentioned reasons foer sending incomeptent unskilled people to reorient the antenna.

5. There is no mention of the reasons for adding a channel after 14 days of request and why the customer had to waste 10s of hours of his valuable time for getting just just channel added to the services.

6.
The address mentioned on the statement is as under:
Mr Pk Gupta
6043/2 SAMIRI
Mumbai

Where as the correct address mentioned by me while acquiring the connection in Sept 2009 was:

B K Gupta, 604-B2, Samriddhi, Near VVF Ltd.
Sion East Mumbai-400022
[protected], [protected]


7. Does one need say anything else about the efficiency of your people manning the systems?


8. It needs to be explained why a customer had to go through the ordeal of three weeks to get as simple a thing as statement of account of his two connections?

9. Even after so much wastage of time, I have been provided with only one statement about the secondary connection. The statement about the primary connection is yet to be provided by you.

10. Who were the people in your Customer Response (email deptt who were sleeping over the emails sent by me for solong and what actuiioon has been taken against them. did they repons to any email at all during the periond beginning 4th may 2011 till 18th May 2011.

11. Why did the Food Food channel again go off the air from my STB on 18th May 2011? who goofed up the matter. i had to spend two days and many hours tin talking to your help centre people to get it back. every time I talked to them they gave a different response.

On 18th May 2011, from 8.40 pm till 10 pm, I contacted your help centre [protected] so many times:
Rahul disconnected midway without giving solution
Anshu said there were techniccal reasons for FOODFOOD not being telecast presently and it was for all viewers.
She asked me to send HR message to 54325. I did that nothiing happened.

9.15 pm I talked with Abhishek (Interaction ID[protected] Kanhaiya Kumar(Hindi) and Anshu. One of them told me to contact Airtel's Customer Relations Centre at Vasai, Mumbai. When I asked for their tele. number they replied that they did not have the number and you have to go personally there.

On my mobile I received a message contact [protected]@12149. When I asked the Help centre people how do I contact them they said "you dial this number through your Airtel number". Is it obligatory for subscribers of Airtel Digital to take Airtel mobile connection as well?

9.42 Mukesh picked up the line and asked me to wait for 30 minutes to restore the channel. He was one person who was polite and couteous of the lot mentioned above.

The Food Food channel was not restored that night.

On 19th may, 2011
At 6.405 am I again contacted the Call Centre. Rishu picked up the call. She said STB ID was not found on their system. gave complaint number 8102874.

At 2.50 pm Neha from Airtel called and said that STB ID was not matching. I asked her that if this was the case how was the channel live for last four days. She advised that airtel was giving a free demo of the chnannel for 5 days.

At 3.10 my wife dialled helpcentre again. One Taufiq picked up the call. aagin told us to SMS HR to 54325. Nothing happened.

At 4.30 pm my wife again called the helpcentre and then the channel was restored.

Does a customer have to go through so many motions to get a service with so many hassles.

I have wasted so much of my time in putting this in writing because I feel that if this sort of ordeal has to be gone through by a literate metro customer at thte hands of Airtel staff what will be the case in rspect of ordinary customers?

12. I am forwarding a copy of this letter to your CEO Mr. Ajai Puri so that he wakes up the slumbering work force being presided over by him.

I feel that what I suffered was not a one off case, it must be happening to a large number of your customers. please set your hous in order in order togrow your business by improving customer service and technical support.


BAL KRISHNA GUPTA
[protected]@gmail.com
+[protected]

604-B2, Samriddhi, Near VVF Ltd.Sion East, Mumbai[protected], [protected]


Dear Mr. Gupta,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding account information.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number [protected] dated: 20th May 2011, kindly find the
attached monthly statement below.

It is our privilege to have you as our valued customer and we look forward
to a long and fruitful association with you.

Regards,
Rashmi Verma
airtel digital TV


(See attached file: All Monthly statements.zip)










bal gupta To
<[protected]@gmail.c [protected]@airtel.in,
om> dthnodal.[protected]@airtel.in,
dthnodal.[protected]@airtel.in, Prasad
05/18/2011 12:52 Routray <[protected]@yahoo.com>
PM cc

Subject
Fwd: NON TRANSPARENT ACCOUNTING
SYSTEM: CUSTOMER ID [protected]
P Please do not print this e-mail
unless it is absolutely necessary P

It is a matter of regret that despite my repated efforts through telephone and email you have niot yet provided me the sdetailed statement of my accounts.

2. Does your customer service come to a halt after collecting annual subscription?

3. Yours is a very customer unfriendly company. Even emails sent to your senior people have not elicited any reply.

How inefficient can a leading telecom company of india, having
international presence become and what kind of image are you presenting to
your customers by remaining non communicative and unconcerned about
customers' queries?

Please pass this message on to Sh. Sunil Mittal s/o Late Sh. Sat Pal Mittal, MP owner of Airtel so that he can for himself judhge the inefficiency and non responsiveness of his officers and Customer Service
Department.

------
From: <bal.[protected]@sbi.co.in>
Date: Wed, May 4, 2011 at 5:27 PM
Subject: NON TRANSPARENT ACCOUNTING SYSTEM: CUSTOMER ID [protected]
To: [protected]@airtel.in
Cc: [protected]@gmail.com


Dear Sir,

MY AIRTEL DIGITAL TV ID NO [protected]

I have two TV connections.

1. On 02/05/2011, I received a message on my mobile No. [protected] reading
as under:

"Dear Customer, the validity of your Airtel digital TV ID [protected] will
expire in 2 days on 06 may.
Please recharge today to avoid disconnection."

2. I contacted your call centre at[protected] to know the reason for this
call because I had paid the following amounts as under:

1. 31.08.2010 Rs. 4000 being more than one year's subscription of Rs.
3640 (12+2 months) valid till 31.10.2011
2. 01.11.2010 Rs. 2000 being more than one year's subscription @
Rs.163/-pm. valid till 01.11.11.

3. Your call centre person mr. guilshan could not furnish any details of
the accounts. he said their systems were being upgraded. every time we call
the Call Centre this is the standard reply we get. On my request he asked
me to hold on to talk to his senior. I kept on holding for more than 5
minutes, but nobdoy came on line.

4. Therefore, I am writing to you. pleas egive me a complete statement of
both the accounts for my two connections.

5. as a matter of precaustion i have recharged my account with Rs. 1000.
but that is under protest as i am not clear how my subscription has ended
six months in advance.

6. I had requested for addition of channel no. 327 Food Food on[protected]
which has not been effected so far.

7. I shall expect point wise reply to all my queries which are genuine and
a cause of concern to me.

Yours faithfully,


Bal Krishna Gupta
AGM, First Floor
State Bank of India
Coporate Centre, Madame Cama road,
Mumbai-400021. Ph: [protected],[protected],[protected]F)




-
Bal Krishna Gupta
B. Tech. (IIT Kanpur)
[protected]

Dear Sir,

You have been unable to solve the issues memnetioned below despite my repeated calls to your helpcentre and emails.

I qoute below the efforts made by me to get it solved :

On 05.05.2010 an unskilled person named Mazid was sent for relocation of antenna to add Food Food Channel No327. He spent more than two hours but miserably failed to anything. He carried no idenity Card from Airtel.

One Amol, reportedly your vendor for relocation, at [protected] was contacted. he said he will send another "engineer" . Nobody has come so far.

8.05.2011 From 2.00 pm till 5.00 pm I contacted your helpline [protected] repeatedly to get the issu resolved.
There was no positive response. Helpline agents who attended the calls are: Mr. Rajesh, Ms. Alka and Ms. Karuna. They said that the system was being upgraeded so we cant access your complaint.

Ms Karuna told me that we are collecting the desired information and will come back to you. But they never returned the call.

At about 5.00 pm the response to clal centre changed to: SMS CALL to 54235. I sent an SMS which was acknowledged but nobody called.

I again sent an SMS on 9.05.11 to 54235. A person called after 4 hours listen to my issues and told me that he would call back. he never came back.

One of the agents gave me the number of Mr. K Rao Nodal Officer for Maharashtra[protected]. I tried this number many times but nobody picked up the same.

On 10.05.11
bal gupta to Prasad, Digitaltv

show details 4:04 PM (19 hours ago)

Mr Prasad,

The problems and issues still persist.

If you are unable to solve them, kindly pass on to the hgher ups.

After all, one needs to resolve the problems of a customer.

B K Gupta
Customer No. [protected]
Mob. no. +91 [protected]
email: [protected]@gmail.com
Res. Address:

604-B2, Samriddhi,
opp sion Fort, near VVF Ltd.Sion East, Mumbai-400022 land line:[protected]



On Mon, May 9, 2011 at 7:27 PM, Prasad Routray via LinkedIn <[protected]@linkedin.com> wrote:
LinkedIn

INMAIL: YOU HAVE A NEW MESSAGE

From: Prasad Routray

Date: May 9, 2011

Subject Re: non transparent accounting and bad customer serivce
Dear Mr.Gupta
Can u give ur contact details pls..

Or can u call on [protected].


bal gupta to Digitaltv, Prasad

show details 6:30 PM (17 hours ago)

How early is your earliest.
The problem has been pending since 30.04.2011.


On Thu, May 12, 2011 at 6:21 PM, <[protected]@in.airtel.com> wrote:
Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


-----Forwarded by Bal Gupta 2/LHO/SBI/SBG on 05/13/2011 11:24AM -----

To: [protected]@airtel.in
From: Bal Gupta 2/LHO/SBI/SBG
Date: 05/04/2011 05:27PM
Cc: [protected]@gmail.com
Subject: NON TRANSPARENT ACCOUNTING SYSTEM: CUSTOMER ID [protected]

Dear Sir,

MY AIRTEL DIGITAL TV ID NO [protected]

I have two TV connections.

1. On 02/05/2011, I received a message on my mobile No. [protected] reading as under:

"Dear Customer, the validity of your Airtel digital TV ID [protected] will expire in 2 days on 06 May.
Please recharge today to avoid disconnection."

2. I contacted your call centre at[protected] to know the reason for this call because I had paid the following amounts as under:

1. 31.08.2010 Rs. 4000 being more than one year's subscription of Rs. 3640 (12+2 months) valid till 31.10.2011
2. 01.11.2010 Rs. 2000 being more than one year's subscription @ Rs.163/-pm. valid till 01.11.11.

3. Your call centre person Mr. guilshan could not furnish any details of the accounts. he said their systems were being upgraded. every time we call the Call Centre this is the standard reply we get. On my request he asked me to hold on to talk to his senior. I kept on holding for more than 5 minutes, but nobdoy came on line.

4. Therefore, I am writing to you. pleas egive me a complete statement of both the accounts for my two connections.

5. as a matter of precaustion i have recharged my account with Rs. 1000. but that is under protest as i am not clear how my subscription has ended six months in advance.

6. I had requested for addition of channel no. 327 Food Food on[protected] which has not been effected so far.

7. I shall expect point wise reply to all my queries which are genuine and a cause of concern to me.


Bal Krishna Gupta AGM, First Floor State Bank of India

Coporate Centre, Madame Cama road,
Mumbai-400021. Ph: [protected],[protected],[protected]F)

Mr Sunil Mittal,
Are you really concerned for your customers?
Is there really someone who can seriously look towards our complaints still unresolved from last 12 days.
It was due to mistake from your end that my number has gone to the database of the connections to be disconnected.
Was that my fault??
There was problem in my IP TV Box since 18th May.Someone from your Airtel Team called and told me that he is coming to resolve the problem.
I waited for all day on saturday and sunday but no one came.
When I again called to your customer desk I discovered that my issue has been resolved and locked.
How your team can do this without even coming to my place?
I think his name was MR Kumar.
Then from 22nd I discoverd after coming back from office that my Internet too not working.I called your helpdesk and came to know that by mistake my number got disconnected because of mixing of Database by fault.
I was ill and willing to do a work from home and requested to the head of customer team Mr Abdullah that kindly reactivate my connection ASAP.
He told me that I will try my level best but may take a maximum time of commitment before 28th May.
I again called up and this time Mr Faizal told me that I am activating your connection ASAP.
Still till date by again talking to Mr Sujal my connection is not active.
What should I do sir?
Will you be able to continue such type of services been from my end?
I think its the most shmaeful and heartbreaking attitude from your end.
Connection is with the name of Manish Mishra and my home Landline number is [protected].
Is there any commitment from your end that my connection will be activated or not?
My payment of Bill day was today itself 31st May,2011.
But I am not paying bill till my connection been reactivated.
Also my billing cycle from your end was from 11th April and so on.
My connection got activated since 15th April so why should I pay the bill from 11th April?
Is it my duty to remind your team for generating my bill from the date when I started using your connection.
Plz reply ASAP.

Sir,
I have just port in into airtel services from reliance and now i am facing problems regarding balance deduction without any use.Previously Rs.6 were deducted for unknown services which was not activated by for which i got refund and now Re.1 + Re.1 getting deducted without any use if this is the service from ur side then i have port out from airtel after completion of 3 months.Even i could not getting the service from airtel customer care no. 121 and 198 whenever i call there for complaint IVR tape goes on after saying the sentence,"pls dial *123# for knowing your bal. thank you for calling airtel" and get disconnected.

Pls look at the matter and do the needful and refund the entire amt. Rs.2 back to my a/c.

Cell No. [protected]
RAJKUMAR CHOPRA

Thanks

I have taken a sim of Airtel , as per TRAI instruction I have submitted the re- verification documents 2 times,sitll mu sim is discinnected, Please help.. My No- [protected]

My airtel no [protected] is not yet activated, since yesterday they are telling it will be activated in 4 hours.

Dear Concerned

I had taken up an airtel broadband connection with the 1099 plan. I had already requested to surrender my a/c as I was going to be away for two months and had no interest in maintaining the connection till then. Just about a week later, I got a call from airtel itself that they have Rs. 250/- plan that provides 25 hrs of internet free for a month and this they were going to provide me free of cost for the next two months as I am a “Golden Customer” and they do not want to lose the a/c.
All this said and done, I started getting texts from airtel about a Rs. 540/- outstanding and a renewal of website builder in a few days that will again be charged Rs. 250/- (I had been told at the time of the activation that it’s a free service and will get deactivated the moment I get my plan cancelled to a lower value and that I need to take it up separately on payment later).
I had clearly mentioned at every step, even the confirmation call for the plan transfer that I am not going to pay even a penny in these two months and am ready to do whatever that takes and they responded in affirmative.
Now, If you cannot keep up to your commitments to your customers please stop advertising so.
I would just like to put it clearly that, I am not going to shell out a single penny for this problem created by your team and would like to clear my name out of it.


Regards
Shriti Mazumdar
Landline: [protected]

Hello,
I have an Airtel Prepaid connection. There is some "KingfisherGirls" subscription which has been activated on my mobile WITHOUT MY REQUEST. I have received messages on 19/05/11 and 29/05/11 regarding the deduction of 10 Rs (each time) for this unwanted service.

It is unethical to activate services when it was never asked for. Though it is a matter of small amount deduction but it speak volumes about the code of conduct practiced in Airtel. I feel cheated after this.

Hence, I would request you to take some serious action against Airtel so that my right as a customer are guarded.

Thanks in advance for you cooperation.

Regards,
Kumar Saket.

my prepaid sim is not working from last 2 months even 88 rs balance was there.we hv submitted new documents and all formalities but even then sim was not working ,my no.is[protected]