Airtel Complaints & Reviews

Dear Sir,
This is M. Shuaib Ahmed, informing you that I am an Airtel user. My mobile number is [protected]. For the past one month I am getting trouble to connect Airtel Customer care office. I used calling 121, 198, and other such numbers of Airtel CC office as per their advice. But still the problem is persisting.

After many times complaining for the same problem to Airtel, I request your goodself to solve this problem.

Please do the needful in this regard
Thanking you,

M. Shuaib Ahmed

Dear sir,

I want caller tune of song "Kadhi Tu Rimzim" (Mumbai Pune Mumbai (2010) Marathi Film ). I wait for 3-4 months but still company can not provide me that song. my number is [protected].


Please do the needful as early as possible.
Thanking you.
Yours faithfully,
Parag Pawar

In April 2010, soon after installation of a broadband connection, I was persuaded by the Airtel sales department to take a post paid airtel number [protected] on an annual rent of Rs.500/- with actuals against usage. Even though it was not my requirement, I subscribed to the idea but never used this SIM. As a result a meagre 183/- has been billed to me during the past 14 months usage against this number.


But now suddenly, I have been contacted by Airtel collection people to pay Rs.21000/- (twenty thousands) for usage of 3G services on this number during the past one month. As I have never used 3G services on this number and therefore on 10.6.2011, I have sent a Complaint to the Nodal Officer and the Appellate Authority in Airtel through their email ID: appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodal.[protected]@airtel.in In my complaint to Airtel, have said that I sense a fraud in it and that they should investigate it and prosecute the wrong doers. And that they should remove this outstanding from against my name.

PK Rastogi, 10th June 2011
Email: [protected]@hotmail.com

I bought a 3G data card sponsored by my company (I will still be the individual owner). Number:[protected]

3G was supposed to be activated on 4th Jun '11 -- which Airtel customer support says it has been activated since that date. However, I'm only receiving EDGE Airtel message on the connection prompt.

I have tried since, to reach the Airtel support hotline and the number kept disconnecting me; finally I got hold of someone on 6th Jun '11 at about 1 Am and he said the issue will be resolved in 24 hours. I call again on 7th Jun at about 1 Pm and Arul Prakash says this was the first time I had called to report a problem; he said that the 3G service was not activated -- i asked for a complaint number and he provides me #[protected] and says the issue will be resolved in 24 hours.

I try to reach the customer service since 9th Jun about 10 Am and finally, succeed in being able to talk to Udai Kumar on 10th Jun '11 about 11 Am -- he says the complaint was not logged and a fresh complaint will be logged. The service was connecting at 1.5kbps (which is >10 times slower than a 28kbps modem connection)... after several minutes of explaining, he logs a complaint #37893021 and says the issue will be resolved by 17th Jun '11 -- WOWWWWW.............. I say that I'm going to log a complaint with the Nodal Officer and asked for his manager's name; smart-enough he provides the name as "Meenakshi"

Guess what, Meenakshi Bora is the Nodal Officer's name in Karnataka -- obviously what he said was a white-LIE...

Now, I'm stuck with this 3G card which does not work and a billing that would have already started. 3G scam will become miniscule if someone were to investigate what Airtel does to it's customer by plundering money out of their pockets without providing ANY service, whatsoever...

Now, soon after hanging up with Udai Kumar, I try [protected] (Nodal Officer's phone number) -- the number initially rings and then, puts me on IVR message (the nodal officer is busy - please stay on the line).... 10 minutes go by and there-after; i hear another message "nodal officer is busy, please try your call again, later"... and, I'm disconnected YET AGAIN>>>>>>>>>>>>>

I seriously doubt the means in which Mr. Mittal became India's 3rd richest business-man.... Hopeless is their service, more hopeless are their staff, most hopeless is their attitude

I will be porting out of airtel ([protected]) and moving to Vodafone.. Incidentally, they have a dubious distinction in making customers "unhappy" --- see this: http://articles.economictimes.indiatimes.com/[protected]/news/29625911_1_complai...⇄

My airtel prepaid number is [protected]. I'm getting calls to airtel's customer care number which is 12118 to my number throughout the day and night. This has become a nuisance to me. Why is a customer care number five digits and not three digits like it used to be and why is the number not being made clear to the customers?

Airtel,

This Airtel company automatically subscribes the services and deducts 30-40 Rs from the balances till the Balance becomes 0 Rs

Bad service from Airtel, as there call center people does nt beleives in us and they ignores us and ultimately we poor persons need to tell them to deactivate the services.

Very bad Airtel, need to take care of yourselfs else your whole service will get hampered.

If any airtel service provider want to contact me then my email ID: [protected]@gmail.com

Dear Sir, My Land-line number is[protected] of Airtel Service. From yesterday (ie 09 June 2011) onwards all my Internet connection and telephone services are disconnect. I have paid my dues in TTZ Cash, Trancation ID-PMGW[protected], Order ID-MITZ[protected] and Transaction Date-Thu Jun 09 19:12:33 IST 2011, Transaction Amount: 1,300 + Gateway Charges 16.5 = 1,316, Card No.S[protected]. I have called the customer and they referred me to complain in this site. As mention in the above details of complains, Please I would like you to take action to connect my Internet connection and active land-line as well.

Thanks and regards
Lalhmingmawii Gangte ([protected])

i had recharged my airtel digital tv account for rs200/= on 9-6-2011 but my tv services are not resumed yet

Dear sir
I have airtel con mob no [protected] but I am out of India so this no is not working please cheack this no so I can use the mob If ther is progalam cont me in my Email Your Faithfull S Nirmal Singh Rayat

There is no signal in my TV set (Error Code-SM1). It's been the case from last 30 hrs.
When contacted CC, they give a complaint no., an acknowledgement mail and the airtel's local office contact no.and their part is over...Now its more than 24 hrs contacting the local office..no one ever attended the problem & just say it will be resolved within next one hr. But unfortunately that ONE hr seems to never be over....

Is there any one to resolve this & help me out of this trauma.

Pankaj Kumar
Customer Id-[protected].

Today i.e. on 09.06.2011at around 2.07 PM received a missed call from [protected]. Immediately at 2.08 PM, I called back, when the person wished me in Mulim language "Salam vale kum", I asked "where are you calling from", he repeated "Salam vale kum". Then I replied "Vale kum A salam" and asked him wheere are you calling from, I calling you in response to your missed call. The person denied making missed call to me and he said that he is from "Pindi" and also told me that my number is a + number from out of country. I was afraid, if this is a wrong person. Please block this number for calling at my number i.e. [protected].

I have prepaid connection with [protected] No. But you cut my balance with-out any outgoing call or use of any service
I had recharged my account on 23/03/2011 with Rs1500. till now there is zero Balance on 15/05/2011. ihave made only two incoming calls from dubai airport. them i switched off my mobile.
i want to know from airtel where my rs. 1500 used.
i tried to contact customer care of airtel but they where unable to extract the information
.the zonal officer at dehradun also suggested about eprebill but the bill does not show complete information.
kindly help my money back from airtel
amit makin
s/o rupa makin
[protected],[protected]

Dear sir,
I would like to deactivate airtel mobile office . My mobile no. is [protected] . I tried to deactivate through *567# , but it is not deactivated . kindly see through the problem , as my balance is deducting daily .
Thanking you ,

madhuri
[protected]

Dear Sir/Madam
My name is Abbas Mokhtariabkenari from Iran and I am PhD student in PU. I am a new comer to India and purchased 2 airtel SIMs: [protected] & [protected] with my friend documents two months ago and last week I gave my documents to the Airtel Office Sec 35 Chandigarh for verification. Unfortunately after one week these numbers has not been activated yet! Besides I am a foreigner and my family in overseas are worry about me. I also use your broadband internet services ([protected]_dsl) and airtel fixed line in my house then I am your real customer please urgently follow my request for activating.
My new mobile number: [protected]
My email: [protected]@gmail.com

Airtel Digital TV : Account no [protected]


Have paid R.4565/- to dealer Pawan Electronics (Mumbai 89) for a whole years subscription. The payment was made in March 2011. Dealer is not crediting my account for the said amount and is only recharging for the minimum amount which lasts us for less than one month. Now he is refusing to take my calls. As a result I've had to reacharge for Rs.250/- from another dealer.
I have tried calling Airtel customer care numbers, but there is no human interface where I can register a complaint.
I work for the Times of India and am in the process of writing about Airtels callous attitude and the dealers cheating ways. If I still do not get a response, I will most definitely contemplate legal action.

Milind Dhond
Times of India

cc : Nikita Dhond (STAR TV)

Hi

My number is [protected] . My complain is on a airtel customer care officer . His name is Rohit. picks a call when called from Pune . Who just makes false promises . I got a new airtel connection which was post paid . For which I have given my license as address proof . They rejected my government issued address proof saying the photo has been stuck. Then this fellow Rohit asked me mail my Pass port scan copy to [protected]@gmail.com . Which I did . Even after that they blocked my number and told me to Contact the airtel showroom. When I went there . They are asking me to fill all the details again and submit all the proofs again. When I call AirTel customer care . There is no one who knows english there . Then why the hell do you give an option for english. Airtel has a good name in our country . It is only because of few people who does not do their work properly . It ruins its own name.

Regards
Angu

Mobile No: [protected]. I have not activated any MMS service. But i have receiving sms message and deductiong 2 Rs from my mobile account. iwant to deactivate the same immediately. and return back the same immediatly

I was given an Airtel connection along with a SONY TV which I purchased last month. When I called up Airtel for the connection, I was asked to pay an initial recharge of Rs.1000, which I did.

When the people didn't install the connection despite a 2-week follow up, I asked to disconnect my service. The following are the sequence of events:

1. June 3: I place a call with Airtel asking for the disconnection. They give me a service request number 8662206 and say the complaint will be resolved.
2. June 4: I get a phone call from Airtel saying they will send a DD to my house. When I ask why not an online reversal, they say they can't do that and hang up. I get another SMS saying my complaint has been resolved. They also ask me to call a mobile number [protected], which is either busy or never answered.
3. June 8: No trace of the payment. I call up Airtel again and ask them to re-open the complaint. They refuse saying it is not possible (to show that they have resolved the complaint when nothing has really happened on the ground). They log another complaint 8837708.
4. June 9: I get another phone call asking me to call [protected], and a statement 'your complaint has forwarded to the concerned department'. When I reply that no one picks up the phone, they say that only they can resolve the complaint and the money will be refunded in 7-10 working days. Again, I get an SMS saying my complaint has been resolved.
When I try to call up their call centre, I am informed that the balance is zero! Then I am made to press many keys on the phone, and finally asked to SMS CALL to an 5-digit number!

A few questions:
1. Why are customers being made to waste time and effort calling up mobile numbers of technicians? If they pay Airtel, it is Airtel who should pay back the money, not the technicians!!
2. What is the point of wasting money on phone calls and SMSes to Airtel when you know they won't call back (or is that the idea? Frustate customers into giving up on their hard-earned money?)
3. If a customer pays by online mode (which is instant payment), why is Airtel paying back through DD? To earn interest until the customer encashes the cheque after a MONTH??

All in all, I have sworn NEVER to buy ANY product from this unprofessional organization. DO NOT take an Airtel DTH connection if you can help it.

Rangin Chakraborty.

MY AIRTEL SIM CARD IS REJECTED AFTER ENTERING WRONG PUK NO. NUMBER OF TIMES.
SO PLEASE ACTIVATE MY SIM CARD AS SOON AS POSSIBLE
MOBILE NUMBER :- [protected]
STATE :-HARYANA
SIM#:[protected]
PLEASE ACTIVATE MY SIM ASAP

I lodged a complaint for Airtel DTH as I am not getting signal with error code B001, the weather is normal here, and it is not working from 2 days but they are asking to charge Rs.100 for visit. What the service they are providing, their service is not working and they are charging to resolve their service issues. I got the message that the problem has been resolved but it is not yet resolved. I will change my DTH service and never recommend Airtel from now to anyone if my problem is not resolved, My contact no is [protected].
I also called on the number ([protected]) I got in message from Airtel but no is picking up the call. WORST SERVICE!!! DISAPPOINTED!!!