Airtel Complaints & Reviews

References
Customer ID: [protected]
Airtel DTH: Airtel DTH with recorder; 2 months subscription; Installation free.
Location: Aparna Sarovar, Nalagandla, Hyderabad


This is to bring to your notice about Installation of Airtel DTH at my residence.

I am having issues with Airtel DTH from day one.

25th May 2011 - 30th May 2011
When i called Customer Care, I was clearly mentioned that Airtel DTH will have to be booked using Credit Card only. And that there is no option to make payments except using Credit Card and that too only on phone. When i insisted that i do not maintain a credit card anymore, Customer Care went to the extent of suggesting me to borrow from my friends / family, but clearly declined that no internet booking can be done. I was suggested to make cash payments also, and it would take 76 hours minimum to honour my request. However the agent did not turn up for collection, and later I was told that there is no cash collectoin facility in this area. I was regularly followed up for new DTH connection.

I went ahead to browse Airtel's website and realized that DTH can be booked online using NetBanking also!! Airtel's website is just not user friendly, it is equally confusing!! Due to this confusion, I ended up purchasing a subscription for South Mega pack for 12 months, instead of New DTH connection with 2 months free South mega pack. I ended up buying subscription without purchasing Airtel DTH connection.

Airtel's website allows buying channel subscription without having DTH connection!!

1st June 2011
Eventually, I made a transaction for Rs. 4750 without Airtel generating a Customer ID for me. It was a daunting task to convey Customer Care that i bought subscription without being a customer.

3rd June 2011
After several calls and with great persuasion, Ms Manjula - floor in-charge helped me generate a customer ID. I was required to register myself online using Registered Telephone number, but the subscription ID was not generated. After several attempts to customer care, it was explained to me that i need to recharge Rs. 140 to be able to get my Airtel DTH connection. I did the needful of recharging with Rs. 140 using my customer ID !!

4th June 2011
My transaction worth Rs. 4890 was now complete and I was eligible to get an Airtel DTH connection. During this whole phase, I had to go through the torturous journey of dealing & re-explaining my issue to each dumb customer care executive. I have spoken to Customer Care executives like Ashish, Lokesh, but mainly with Ms. Manjula. When i used to ask for these people in the morning, I was told that they have not yet come to office. In the afternoon, I was told that they are out for lunch. And in the evening, i was told that they have left for the day. No one called back even once, even after leaving requests for callback. I was finally assured that on Monday 6th June 2011, installation team will come in the first half and complete the installation.

6th June 2011
No one from the installation team visited my house as yet. If i want DTH connection, airtel technician named "CH Rajesh kumar" - Employee ID[protected], called up asking me to do the required wiring for DTH-recorder with the help of local electrician. And only then, he will come and do the honour of providing DTH connection.

7th June 2011
Another set of technician called up[protected] confirming that they will be visit the place at 3.30PM and complete the installation. Around 4 PM, I called up the technician to find out where he is, but either the phone was switched off OR out of coverage area.

At the EOD, i do not have Airtel DTH connection as of now - 7th June 2011

Thanks,
Anubha

Dear Sir,
I'm a prepaid customer of Airtel from the year 2006. with regards to my previous complaint of non regular deduction of daily rental for my mobile number [protected] dated feb 27, 2011 i have been provided with a refund amount of Rs 30. I have been using airtel booster pack for the past one year and as per norms of airtel, if we are using booster pack, they should not deduct any daily rental from the customer. Still they had been charging ( this time they got caught by charging 1.80 p. when i called their customer care they said those details we still haven't received yet. may be you are using some services thats why you have been charged)
When I called and asked they didn't provide a proper response and so i have decided to use mobile number portability and decided to move from airtel to BSNL. i have sent port request on 25th may 2011 (wed) and received a Porting ID AT 919619. After i have decided to port out, i am receiving calls from airtel ([protected]) stating that they are providing offers with reduced charges of calling from A2A at 30p and Airtel other mobiles 50p without any daily rental for 30 days and the offer is valid for 180 days.
i told them i have already put booster pack of 198 rupees for 3 months, so i won't find any difference in the call rates whether i am using booster pack or not using booster pack.
And i have also stated that i have bought the BSNL sim, so kindly allow me to change from airtel since i am not satisfied with the services provided by Airtel.
For that the customer care guys stated that we will refund you the amount for booster you have choosed and if required we ll provide refund amount for the bsnl sim also.
i was firm in my decision stating that i want to change from airtel so kindly process my request. they said OK fine you can come to airtel after 90 days and kept the call. the call is on 30th may 2011 (tue). in the next half an hour, i got a message from 1901 stating that your port request for mobile number [protected] has been rejected by your service provider due to legal reasons.
so i got irritated and called their customer care and inquired whats the reason for rejection. they said we wont do such kind of activities, may be you would have provided wrong details of your address. kindly check it again, so it will get port out automatically. when i contacted the bsnl office they stated that documents provided are perfect, airtel only is not allowing to port out.
in the mean time i am getting calls from airtel number ([protected]) stating that please don't go away from airtel, we will figure out the reasons for your deduction of money and also we will provide you offer of low call rates (as mentioned earlier in this complaint).
i called the customer care and asked the reason for rejection again on the next day i.e., 31st may 2011.
the customer care executive stated that yesterday itself you have accepted the offer provided by us, thats the reason for not getting port out. how come after accepting the offer you are contacting the customer care again.
i got irritated and stated the above details and also mentioned that even after the port rejection message from 1901 came, i am getting calls from airtel number ([protected]) with offers provided by them.
The customer care executive then said, no you have accepted the offer that is the reason for not getting port out, so still if you want to get port out resend the message again to 1900.
When i asked for the proof for accepting the offer provided by them, they didn't have an answer. after a long talk with the customer care guy, he transferred the call to his senior executive. the executive also stated that offer has been accepted that is the reason for not getting port out. any way if you provide the documents again in the bsnl office for re processing, you can get ported out without any charges for buying new bsnl sim for this purpose.
so i have given the documents again for reprocessing and was waiting to get ported out by today (4th june 2011). Message from 1901 again came stating that your request has been rejected by your service provider for legal reasons.
no response from airtel customer care when i called now. Being the number 1 service provider in the telecom, are they behaving as a dictator in this sector?
to retain a customer will a service provider go to such an extent?
Being an educated customer i could expose this to all the people through internet. if the same has been happening to an uneducated customer means?
consumer complaints forum and TRAI only needs to say an answer for this.

1) The service gets disconnected for no reason and remains so till i call up the call centre and ask them to fix it. call center connections get disconnected before reaching the technical hand in the night time,after 7pm. ERROR CODE-SM2

2) Slightest of rains disconnects the service and get disconneted frequently for hours during rainy season

3) I have a Airetel Digital TV HD setup box and had Subcribed for HD channels which were introduced later like Fox crime, Movies now,Discovery HD , Turbo , and science. the amount got deducted for the services but service has not started so far...(10 days already now)

I have brought one World Calling Card of Airtel while coming to US from Bangalore, India. I was told that i could make calls to India with this card after dialing the access number and the card code. However, ater dialing in, i get a message that the card is invalid. Sent a mail to [protected]@airtel.in and got an error reply that I have not given my landline number.

bought this card for 500rs and I was planning to buy more. But I am extremely disappointed with this. Please reply if you are reading this....

Card Details are
Date of Package-10 Jan 2011
Batch No/Tracking No- 985181760000985181760015
I am still in US and my contact number in US is 001-[protected]

Moved to airtel through MNP and my incoming is not working for the last 9days.

I have moved to Airtel on 30th May midnight. From that moment onwards my incoming is not working. if anybody tries calling me it says "invalid number" "number doesnt exist"

Next day morning 31st may i placed a complaint to airtel customer care
complaint number: 37708697. This complaint is closed next day when i
called again and raised complaint.

On 1st June i raised a complaint No. 37726499. and i got a mail that
my incoming will be restored by [protected] within 9:30. But nothing
happend so far.

This is 9th day and still i am unable to get incoming call. i tried sending mail to nodal officer, appelate authority....but still the same thing.

today i called the 198 customer care and one lady said i need to get a new sim card and then incoming will work. I bought with 50rs and still my incoming is not working.

later they say the sim card which i used so far is HL2 and i need to buy another HL1 simcard by paying 50rs then they need to block the existing sim and activate the new HL1sim then it will work.

i called the customer care in evening they are saying old requests which are closed without informing me cant be re-opend. Before closing the request they should dial me then they will get the problem. But they are so arrogant and stupid. they closed the request.

Now new request number i got is 3784 2184 and its having due date as 13th june.one more week timepass for airtel. THey are just sucking the blood of customer without service.

Sir/Madam,

My name is Amit Kumar Moria and i am having a airtel prepaid mobile phone number [protected]. As i have giving exams so i switched off my mobile phone during exam time. for the last two days of exam whenever i switch on my mobile i got message that i have missed some important calls and if i want to know the numbers i missed i should request at *321*887# dialing. As instructed i dial this number and i got the message that your request is under process and i will soon get the list of 5 numbers i missed. This has happened on the last two days of my exams but i haven't got any list of numbers despite of dedcuted of the request made amount. Airtel care is the most third class service in the mobile phones provider every time i called on that service it got autotmatically disconnected whenever i tried to talk with customer care executive.

You are, requested to kindly look into the matter.

yours sincerely,

Amit Kumar moria

The salesman promised for internet and took the cheques of 699 INR. The amount got credited to BhartiAirtel and after 15 days I called the customer care and cancelled my request because they did not have any facility for broadband in my area and still now am waiting for my money to be credited back to my account. These people are cheating everyone in my area for broadband connection but they do not have the setup ready yet. Please take some serious action against these people.

Regards,
Navin Mundada
[protected]

Hi , I bought an airtel calling card on April 22,2011 at Chennai Airport. To my utter surprise, I noticed that this person sold me a card dated June 2010 and valid for 9 months. I am totally taken back how such a reputed service provider like Airtel can do this at airport.

The card no : is [protected] and the batch / tracking no: is[protected]

The card was bought for Rs.500/- at Chennai International Terminal on April 22, 2011

Dear sir/ Madam,
I was work with bharti airtel ltd.(delhi) and we shifted all employies in alcatel-lucent management sr. in 1 Aug.2009.
At first they said your pf will transfer. and now they told that we withdrowl pf ownself from airtel office.
now problem is that i don't have my Pf account number in airtel sr.
In airtel my Oracle Id was--40736.
plz provide me my pf account number and pf form also. I am always thankfull to you.
plz provide details on my mail Id----- [protected]@gmail.com.
my mo. number is [protected].

Sir plz provide details as soon as you can.
thanks
ragards
harpreet singh

Hi,

I am a Airtel Postpaid customer from March 2009. Actually I took this SIM in my friend's name at that time as I don't have address proof. Now I need to change customer name and Address for the same. What is the procedure for this. I contacted local Airtel office, they said it will be done in Bangalore, where I purchased the SIM. Called to Customer care, they are saying it can't be done. Please guide me.

Dear Sir,
I'm not able to use my airtel number past one year [protected] due to frequent sms from the following number [protected] and [protected].
Kindly provide me the details of sms send from october 2009 - May 2010 from this number and replies of sms send from my number ie [protected]. i would be obliged if you could send me call history from the same above numbers.

kindly do the needful at the earliest.

Regards,
Renu ([protected]@yahoo.co.in)

Dear Sir/Madam,
i have submitMY P F NO. HR/GGN/10693/002171 withdrawl form through my previous Employer bharti airtel Ltd. indore in the month of march2011

Can you please help me to know the status of my application.

Hi,

My name is Jasmine, and I am being harassed by Airtel Customer care. One of my know person was using the number ([protected]) Airtel post paid number. 1 year back she left Bangalore and discarded but later came to know that the number was be given to somebody else. Now after one year I received a call from an Advocate Naidu and he tells me that I used the number and have to make the payment. My question is how did he get my number? as I came to bangalore a month ago and the airtel number was dead a year ago. and this number is nowhere in the track record as I am using my friend's number. I am sure they are doing some illegal things and harassing me. I am not even an Airtel user. He even threatened me that they are going to lodge a police complain. So hw did they find my number? Its my security issue now. They r using illegal way for sure, I have come here to work and my number is becoming public and crooks like this are calling me HARASSING me. I hope somebody listens to my complain and they stop harassing me.

Thanks
Jasmine

Res. Sir/Mam
Mo. No. [protected](CUG GACL Gujarat)
Name : Vhora Ilyas M.
Email ID : ily.[protected]@gmail.com
I have used CUG card & Mobile Office since last 2 to 3 Years.
From last month after chang in CUG plan from last month i found that my unbilled amount is appro. upto Rs 3600/- only in 3 days.
I asked about that but not satisfied.
I think it is due to wrong settings sent in my mobile. In past when i used net by Zero pressing in nokia handset i can access google directly, but now airtel live opened and it is chargable as per information i have from cutomer care.
So pleas be needful.
Thank's.

My CUSTOMER NAME - ATUL PANDEY, CUSTOMER ID: [protected] of Airtel DTH. City: Mumbai

Dear Sir

I had purchased Airtel DTH Ultra pack HD on November 20,2010.

As per the company website and as confirmed by the various executives of the company, ultra pack was and perhaps still is the most superior package on offer (for north Indian languages) by Airtel DTH services.

Even at the time of installation, the company had misrepresented facts as Airtel only had 2 HD quality channels, DD-Sports and NGC. However, the company despite charging almost double the amount of money compared to normal ultra pack and promoting their product as HD pack with superior picture and sound quality was not providing any HD channels and the customer was supposed to pay extra money for each channel. I had to write repeatedly and struggle with various executives before finally they provided me 1 HD channel i.e., NGC.

Last month when i was away on vacations, i started getting text messages from Airtel DTH that my services have been disconnected due to balance getting over, i found it weird but could not have done much at that time. When i reached back to Mumbai, i realised that the only HD channel that i was getting was disconnected. Along with it other channels i.e., Ten Cricket was also disconnected. When i spoke to a company representative Mr. Jayant of Airtel DTH at [protected], he told me that Airtel had actually started few more HD channels but there was some issue with the new satellite or transponder positioning and all the channels with error SM1 and error 4 will start coming to my connection within half an hour. I was satisfied and i waited but nothing happened. I called Airtel again and this time i was told by another executive that i will have to pay for all the HD channels including NGC HD and to top it all, also Ten cricket.

I found this extremely unethical and lost my cool to which the executive banged the phone on me. Unfortunately, I had no option but to loose my cool and get answers to my genuine and most reasonable questions pertaining to the services that were not provided to me despite me paying the full amount in advance.

I list the questions here-in-below:

1. How can Airtel disconnect Ten sports, the channel i was getting before the India-West Indies series started?
2. How can NGC HD be disconnected when i was already getting it.
3. Which representative of the company was lying, Jayant? whom i spoke to at 20.20 hrs or the one i spoke at 21.35 hrs on 4th June 2011? Jayant told me that he has done the technical update and all channels with error SM1 and 4(digit) will start in 30 minutes of me speaking to him.
4. When i bought the most expensive package, how is it possible that i do not get all the non south channels? This is what was assured to me at the time of purchase of the connection.
5. When i bought the HD Ultra package, i was told that any and all the channels that will be added to the platform by Airtel in coming months will be automatically added to my connection. Why am i being forced to pay for additional HD channels and even normal channels and most particularly Ten sports - the channel that i used to get and only before the series started it was disconnected. Does it not mean that the company is getting greedy and not fulfilling its obligations even after charging entire years amount in advance.

I request response to my complaint at the earliest.

Best Regards

Atul Pandey
[protected]

customer ID: [protected]

I had applied for new Airtel DTH connection( ordered for south package) , based
on that I received a call from Airtel associate on 29 th May. Based on our
conversation on 30th May, I booked new Airtel DTH connection through my Mobile
number ([protected]) by paying Rs 1790 /- via Credit card through their IVR. The
Associate promised installation within 48 hrs but till now the issue is
pending. I have made number of calls to the customer care and the problem is
yet to be resolved. The amount has been debited from my Credit card in the name
of Airtel DTH Navi Mumbai MAH. This is really frustrating as daily I make many
calls to Customer care and get false promises that the issue will be resolved
today. Let me know if I can go to consumer court for this issue. I have
attached the credit card Transaction Details .

I made nearly 100 calls to the customer care but nobody responded properly .
some people even disconnecting the call without informing .
no proper service .

as per the SBI bank credit card which i made the payment
auth code:T92168
Reference ID(Transaction ID): MT111520025000010006781,

please find the Transaction details from the Bank .

Transaction Date Description Amount in (Rs.)
28/05/2011 PayNet Payment 000000MDBB[protected] 21716.00 Cr.
31/05/2011 AIRTEL DTH NAVI MUMBAI MAH 1790.00 Dr.

Thanks
sharath

Deactivate the model view club service

i want to deactivate model view club service you have given one link http;//203.15.112.5/mvc/default.aspx?route=unsub on my mob no [protected]. I never asked for this service and Airtel on 03-06-11 just sent a link and charged Rs.99/month an illegal way. When I tried to deactivate, this link never worked. So i request higher authorities to look in into the matter and kindly deactive this service at ealiest and obliged me.


Prasun Pal

I have contacted the Senior Lead Officer -CSD Sri Amogh K of your Calicut Brach for the purpose of Inter Net – Broad Band connection as aforesaid and accordingly your staff visited the site and agreed to provide the connection. It is requested to provide a application form duly filled , address proof and a cheque for Rs 699/- towards the fee . All those papers were filed then and there and it was agreed to provide the connection on the said day ie[protected]. Unfortunately you have not turned up to provide the connection even after several enquires were made by me for this purpose. It is very unfortunate and shocking to see that there was no positive response from your side. Later on your Senior Lead Officer on my phone call it was replied that you are not in a position to provide the connection without assigning any reason. The proposed site for the connection is with in the Calicut (Kerala State) city and there is no difficulty for any body to provide the connection. Your advertisement and the propaganda made it very clear that connection will be given with out any delay has no meaning and you are in fact cheating the poor customers like me. I have spent my valuable time believing your words and there is absolutely no justification for not giving the connection . I have sustained huge loss and mental agony due to the Unfair Trade practice and delay in providing the service and the deficiency of service on your part as aforesaid. As a customer I will be constrained to approach the Consumer forum for the appropriate relief’s unless the compensation of Rs 25,000/- is given to me with in 10 days of receipt of this notice along with the cheque and other papers you have collected from me


Thanking you,
Yours faithfully

Naijil K K

I complaint for the No signal problem to the local office the compony the number was provided by the vendor of the product after complainting three time regularly the service engineer came and adjusted the disk,and charged money for that, as this type of service are servicable on company end, the componey is cutting money for the same period even I didn't avil the facility just becouse of componey's lazy service.
The management...

Dear Sir,

This mail is in reference to the discrepancy in my airtel bill of my mobile number [protected] since last two months. ( March and April, 2011)
Since the month of April, I was charged for WAP_ALL via airtel live which I have not utilized. I had lodged a complaint last month with Airtel customer care for the same, since May month bill did not have the usage details as it’s always mentioned. So when I requested for duplicate bills twice I was given 1 month old bill twice. When I complained again, I was asked to pay the bill and my issue would be resolved but no one responded after I paid the bill. Also after that I requested for the deactivation of the airtel live service.
Since my bill is generated on the 12th of each month, a customer service message o[censored]nbilled amount which starts from rupees zero is always received, however this time it did not happen and it continued billing with the existing Rs. 3148.49 amount. I called Airtel consumer service centre and lodged a complaint and they told me that there is a glitch in the system and it will be restored.
Now for the month of April - May, I received the message that my unbilled amount was Rs. 8204.2, since I have not received the hard copy of the bill I went online to check that I have been charged Rs. 6852.70 for the month of April to may 2011 only for the internet usage on phone which I have not used. Within a span of 10 days that is from 11th of April till 21st April I have been charged this amount. Since I suffered the last month’s bill issue I purposely did not use the service till it was deactivated. I also checked with then whether any other service like 3G or GPRS was activated and they told me it wasn’t. Also the usage is not possible since I am at home and I use my wireless most of the time, hence I have a very limited usage of Airtel Live. Moreover I have been charge some 1500 rupees on WAP_ALL on the days when I was not in DELHI as well.
My past bills, you will see that the internet usage has never exceeded 200 rupees since I am using my wireless most of the time, its only the facebook application that I use with airtel live.
Post the March- April bill, I was constantly kept lodging complaints to their nodel office as well as their appellate office. I was called twice by the nodel office, they told me once that by default the Airtel Live option has been opening. This is a glitch in their system. Since I am not even using the service I am being charged. I was sent a message that the bill has been sent to my residence, but I did not receive the same. Post which I kept lodging complaints for them to contact me and resolve my issue. Its been so long and there has been no resolution at their end. They are providing me with a waiver but why should i pay the amount for the service that i have not used. I am being charged wrongfully. Kindly assist me in the same.
I humbly request you to please oblige me with the same.
Please find attached the bills of the last two months.

Thanking you
Rohini Saran