Airtel Complaints & Reviews

This complaint is regarding my broadband connection with number [protected] from AirTel.
I was a user of Broadband service from AirTel for past 4 years and in Dec 2010 I shifted to a new area (HSR Layout in Bangalore). Since there was no feasibility of the AirTel broadband in the new area (due to technical limitations from AirTel), I requested to cancel my connection so that I can go for some other broadband connection. Even though there was no feasibility of the Airtel broadband in that area the people from AirTel asked me for time to check the feasibility again and again (atleast 5-6 different persons contacted me and told me that they will check the feasibility, this whole process took some 1-1.5 months and my connection was still active, and I WAS BILLED ON THAT. in the end however everyone of them had the same response that the feasibility is not there in that area).

In the meanwhile, airtel did not forget to generate bill (for a broadband connection which I was not using at all). For past few months I have been harassed by AirTel people for the bill payment.
One day I received a call from the AirTel asking me to pay the pending bill and an additional amount of approx rupees four hundred. This guy promised me that once I pay this amount the remaining amount will be waived off and the connection will be terminated. As suggested I went ahead and paid the bill as well as the additional amount. Once done, I informed AirTel that I've done so and that guy promised that within a few days the connection will be terminated.
But after a few weeks I again start getting the calls from AirTel regarding the new bill payment (and I have not being using this connection since Dec, 2010). Now I get a call everyday by a new person for the bill payment and I have to explain this problem to them in detail.

Can someone please look in to this and save me from this harassment and get my connection terminated?
I really do not understand why AirTel does not disconnect the connection on several requests and continues generating the bill.

A clear case of cheating the customer.

I have booked Airtel DTH from airteldth.info website which is not Airtel website and is owned by some Mukesh who is not taking any responsibility. He promised me to get the installation within 2 days while after making payments he was not answering my calls and after 3 days still installation is pending.

Now again he is not reachable and nobody is listening to my problem. Please beware of such dealers and Airtel should act against them.

Cust ID: [protected]


regards
Sanjay Verma

Honourable Consumer Court,
I would like to file a complaint against Bharti Airtel Ltd. for harassment and
mental torture for the following matter:
It is proved that airtel broadband customercare is trained only for telling lies.
I am a 4 years old customer of Airtel Broadband and have made the shifting request once in the span of 4 years.Recently,I requested for a shifting again on May 12th,2011 and guess what,it hasn’t been done yet!!
On May 13th,2011-The day after my request,the line got disconnected and I am not using landline and broadband services since then.
After my repetitive calling and request,they said shifting to your area is technically not possible and hence the shifting is getting delayed.It was a sutle way to say “NO” to the customer that please look for another broadband service provider.
I have stopped tracking and remembering my service request number as the moment I call airtel customer care they immediately open one complaint but sadly,none of them have been actioned upon.On my repetitive requests,I got the line finally shifted to me new place on May 29th,2011.
I confirmed with the service engineer who visited my place about the status of the request and he said there is no technical difficulty in this area and everything is fine!!!
To my utter shock, although the line got shifted, but I realized that my internet and landline is not working at all.The engineer who came for shifting said I’ll come back again to do the final shifting. He never came back nor he is picking up my phone also.
Needless to mention that the service engineer has also forgotten his own list of customers for whom the shifting is required.Poor all of them, who will struggle like me to get the things done from a company like AIRTEL.The service executive earlier too were very condescending and rude to me. I have NEVER been treated this way by service executive of any professional company EVER! For the employee of Airtel India Pvt. Ltd to condone such behavior doesn’t say much for the reputation of their company.
The irony of the fact is that still my landline doesn’t have any dial tone nor I can use internet services.When you call from non-airtel mobile to the airtel customer care,they say please dial our toll free number 198 or 121 from your landline.Can I ask how???? Esp when your landline doesn’t work and this is how you pay the price when you are not an airtel mobile user!!!
I have more than 15 complaint numbers opened and not sure if they have been closed without being auctioned upon. Neither I have heard anything from Airtel yet.
On top of it, the montly e-bill was generated “on time” with the fixed monthly charges and there was no mention of waiver on the bill.
Please suggest the best course of action in such case.I do not want to call Airtel again to get one new complaint number.

Dear Sir
We came to know about your box(crone) fixed in my boundru wall and cable going across my entrance gate and through compound . Both box and cable are put without any information or permission. We request you to remove the box and cable immediately under confirmation to us.

V M Tandon
(Retd. Joint secratory)
4 A Park Road
Hazratganj Lucknow
#[protected]

I had requested for a new connection of Airtel DTH on airtel site.
I had got a call from [protected] saying make payment in particular link

http://offers.connectindia.in/checkout.htm

I had made a payment for the same for vriti
Product ID - 8025(Default)
2300/-south value pack

I have not got the installation done till now and no response from ur ppl also.
I am worried of my money and delay in installing.
Your call centre are not aware of Internet DSA, As i called number of time to know details.
please tell me if this is fraud or there is any delay.
I called the same number but they are responding. [protected]

this is representative who talked to me
--
Shantanu
Sales Advisor
connectindia.in
E-mail:shantanu.[protected]@vriti-interactive.com

this is my payment reference number
[protected]

This is my order number.
Merchant Site URL : http://www.vriti.com
Order Number: 3523268
Order Received: Jun 3, 2011

Please help. My contact number [protected]

I want the connection to be done by today.
Incase it is fraud please intimate me as early as possible.
and let me know if anything can be done from ur side

Regards.,
Navarathan
[protected]

Hi,

There was some problem in DTH setup box,for which i have logged the complain on jun 1st 2011.( request number: 8579819) till now the issue has not been fixed.ID:[protected].

The customer services is really so worst.i dont know if these people dont have ability to check these issue ,then why they provide warranty.

I really disappointed with this service.

MY CUSTOMER ID ID [protected].I HAVE CALL 2 TIMES TO TOLL FREE NO.[protected].THEY GIVEN ME NO.12150.BUT IN THIS NUMBER ONLY PRE RECOREDED MESSAGE OF PLAN OF AIRTEL .NO USE OF THIS NUMBER ONLY HARRASING PUBLIC.
THERE IS NO PICTURE,NO SOUND,NO FRONTPANEL DISPLAY.NOTHING ON TV.SIMPLY LIGHT IS BURNING.PLEASE TAKE AWAY YR BOX AND REFUND MONEY.NOT REQUIRE THE AIRTEL WE WILL THINK ABT OTHER.TAKEN FRON DTH WORLD NPO 27 NEW NO.2 VISWANATH PURAM 2 STREET KODAMBAKKAM CHENNAI-24.LAST 10 DAYS OVER WHT TO DO.MY NOBILE NO.IS [protected] RAHUL GUPTA.PIN NO.[protected] AND S.NO.[protected].PLEASE DO NEED FULL.

Dear Sir,
I got a connection from Airtel on 31/8/09 purchasing the SIM from Airtel Shop in Deoghar, Jharkand. The SIM No. was[protected] bearing the Airtel number was [protected]. Call Centre informed me through email on 3/1/11 that the mobile number [protected] had been permanently deactivated due to Address Verification formalities, with effect from 09/12/2010. Last outgoing call on 30/12/10 at 8:15pm, call duration was 1min 50 sec. After permanent deactivation of Airtel number [protected] I recharged the mobile 3 times. Amounts were Rs 399. The recharge dates were 22/12/10, 17/12/10, and 10/12/10.
How was it possible? Is not a miracle?
After 4 four months i.e. on 3/5/11, Customer Service informed me through email that the Airtel number [protected] was permanently deactivated from their network with effect from 31/12/2011. The number was so deleted in the light of accomplishment of Project Re-verification which was mandated by Department of Telecommunication regarding re-documentation and sanitization of the Subscriber Base. I had deposited necessary documents for re-verification whose C.A.F. number 6124208 when I received SMS for the first time on 20/12/10. I have informed my problem to the Chairman of TRAI (Ref: 325-1/2011/CA/Vol. II) and to the Chairman TC and Secretary (T) of DoT (Docket Number. DOTEL/P/2011/00089).
But I would like to mention here that I had sent 16 emails to “Three Tier Institutionalized Grievances Redressal Mechanism”. Amongst these, 8 emails to the C.C of dated 3/1/11, 4/1/11, 5/1/11, 7/1/11, 9/1/11, 10/1/11, 11/1/11 and 12/1/11 and 4 emails to the Nodal Officer of dated 13/1/1, 19/1/11, 20/1/11 and 27/1/11 and 4 emails to the Appellate Authority of dated 24/1/11, 25/1/11, 4/2/11 and 11/2/11. Amongst 16 emails I received one official emails against my email 3/1/11 and an unofficial email (i.e. junk mail) against my email 12/1/11. In junk email there was no sender’s name. I received auto-generated Acknowledgement mail against my all emails mentioned above. It means that all the emails were successfully delivered.
I request you to kindly help me to activate my Airtel number [protected] using the Cancelled/Enrollment/Old (SIM No. was[protected]) SIM.
Thanks & regards
Arun Kumar Roy
Deoghar, Jharkhand.

In a promotional call on 04/june/2011 Airtel asked me to activate the caller tune with various songs...I opted my desired

one (MANGAL BHAWAN FROM GEET GATA CHAL MOVIE). Instead of the selected song as it was in male playback singer's voice

they (Airtel) activated female playback singer.

I complained the customer care but they kept on saying me in a very rude way that the song is in male voice, wherein i

constantly kept on checking and i was right that the song was in female voice (what i had not purchased)

I again called the customer care today i.e. 05/06/2011 and talked to the senior authority Ms. Sunita Kumari. After

listening to me she was confessing that "we thought that you have been delivered the right product as it is showing in my

database".....anyhow she reactivated the male voice but again it was not the same and was sung by some tom dick & harry.

since then i.e after the reactivation i again tried to call and my call was forwarded to Ms Shruti. The pathetic part with

this senior authory was the she holded my call saying that I am checking the details and after waiting for more than 14

minutes my call got disconnected.

BECAUSE OF THIS IRRESPONSIBLE BEHAVIOR, RUDE WAY OF TALKING, WRONG DELIVERY OF THE PURCHASED SERVICE (THE

CALLER TUNE) I AM VERY DISGRUNTTLED. ALTHOUGH I HAVE NOT LOST A HUGE AMOUNT BUT 10 RUPEES ONLY BUT I LOST MY

PEACE AND MY PRECIOUS TIME.

MY SIMPLE QUSTION IS THAT "HOW CAN ANY PIONEER COMPANY BE SO IRRESPONSIBLE FOR TOWARDS ITS CUSTOMER" and

"HOW CAN THE DATABASE SHOW THE WRONG INFORMATION".

Deependra Kumar Dubey
[protected]
[protected]@gmail.com

Sir,

I would like to request your kind intervention and help required to avail the service of MNP implemented by TRAI, My number [protected] Airtel kerala, I requested to port to BSNL on 28th of June 2011 due to the pathetic service, network issues, Bill Plan changes done without my authorization and high tariff charged. My MNP request was rejected from Airtel stating various reasons like my service request is pending to be resolved , unbilled amount is to be paid,Black listed SIM , my bill plan is under corporate plan. Airtel is coming up with new new excuses day by day to stop me from Porting and have clearly stated that they will not allow this number to be ported because i am a high bill paying customer for them , They have instructed me that only option for me to stay with airtel.

Date SR number Service requested Action taken Remarks
28th May 37667804 call getting dropped DENIED 3 months to solve
28th May AL232792 MNP request DENIED outstanding payment (even the unbilled was paid showing 170/-paid extra

1st june MNP request DENIED under CUG
1st june 37741055 remove from CUG open need time
2nd June 37741055 rejected the request closed no proper answer.
5th june MNP request status closed Blacklisted SIM :)


The fact is clearly evident that Airtel will not port my number to BSNL at any circumstances even though the said un billed amount and everything is cleared from my side. Considering this unlawful business practice airtel is carrying out i request your good office to kindly take up my petition and provide justice to me since It is a clear case of cheating the customer and non adherence TRAI rules and regulations.

Thanking you

Siby Jacob

To,
The Nodal Officers
Airtel Service Provider
West Bengal



Sub: MNP Complain Letter

Respected sir,
I am an Airtel customer now. My mobile number actually Vodafone number. I was taking first porting generate on 30/01/2011 for change service provider Vodafone to Airtel. But, I am feeling some problem of Airte Service. Now I have decided that, I will change the Airtel service provider and I send message for Port ID (PORT <one space> [protected] to 1900) on 28/04/2011 and the expiry date 12/05/2011. The Porting number is AV796523. But Airtel company my porting number has cancelled frequently. Than I re-send message for new Porting number on 11/05/2011 and the expiry date 12/05/2011, The Porting number is AV796523. Than again message send for Prot on 12/05/2011 and I was getting Port number AV555221, and the expiry date 27/05/2011. I do not send any cancelled request message. But Airtel Company is cancelling my Porting number. I am calling to customer care 198, 121 &[protected] but no connecting Airtel customer care. Every Porting number has been taking Airtel provider calls me and automatically request save you. Contact No. is[protected]
I thing, Airtel company don’t obey the MNP rules. So, I will take complain that Airtel company is compelling me for use his won service provider.
I was requesting that kindly you take prompt action these problems.
Our alternate number is [protected]
Given the MNP detail’s below:
Request sending date MNP Number Expiry date Service Provider
30/01/2011 Unknown Unknown Vodafone to Airtel
28/04/2011 AV796523 12/05/2011 Airtel to Vodafone
11/05/2011 AV795623 11/05/2011 Airtel to Vodafone
12/05/2011 AV555221 27/05/2011 Airtel to Vodafone


Yours faithfully
Buddhadeb Haldar
Mob: [protected]

Dear Sir,

I am your customer for nearly one year and my Customer ID is [protected]. THREE Set Top Boxes are working from a single dish antenna. But for the last few months faulty messages are coming to my mobile no.[protected] stating - 'Your Airtel Digital TV account [protected] is about to expire soon due to low balance. Please recharge with Rs.600 TODAY to avoid disconnection of service.' I have received this threatening message on 05/06/2011 at 10:24. But I have recharged my aforesaid Airtel Digital TV account [protected] with Rs.600 on 04/06/2011 at about 14:00 hrs. The confirmation of that recharge was mailed to my mobile on 04/06/2011 at 14:06 stating - 'Your digital TV account [protected] is successfully recharged with Rs.600. If your services do not resume, pls SMS HR to 54325 from your registered mobile no. after switching your Set Top Box on.' This is not a solitary case and it recurrs every month.

Please STOP these type of disturbance created by wrong alerts.
Yours faithfully,
Arunendra Mookherjee

05.06.2011

Sir,
I lodge our request for my DTH ID [protected] dth shifted from RATLAM (M.P.) to KOTA(RAJ.) because of my transfer from RATLAM so i want to my DTH installation to my new address is 28,Adarsh Nagar.near bapu colony,Rangpur road kota jn.
I already request lodge on 02/06/2011 yr toll free no but the have not install AIR TEL DTH till date.

VIJAY GUNAWAT

HI I AM PUSHPENDER KUMAR eail.id [protected]@gail.com
c/id [protected]

MR MITTAL TELCOM SECTOR GOING DOWN COZ OF OE HARFUL BACTERIA NAME ...

MS ... SHRUTI, , , , , , , , , , , , , MOB NO [protected] C/O MR ASHOK RANA,
BRACH ..AIR GLOBAL (DIGITAL TV SERVICE CETER
SAUO FUTA ROAD CHATTARPUR EW DELHI 70

MS SHRUTI SAY TO ME THAT I WILL DETDUCT 100 VISITING CHARGE FRO YOUR ACCOUNT
COG I PAY 350 RS TO DIGITAL TV NOT TO SHRUTI ;

SHE GAVE ME ABUSE AND WARNING I WILL SEE YOU, U CNT DO ANY THING AGAINST ME .. I HAVE LOOT OF POWER THE AR MITTAL


I COMPLAIN MAY TIME TO CCE BUT NOT TAKE ACTION . OTEERWISE I MAIL TIS COPLAIN TO MR MITTAL ...

Hello sir,
I have this prepaid phone from airtel (no - [protected] in
Alwar, Rajasthan).
Since last few months I have been getting many messages from
AD-54321, and a lots of money is also
deducted from my prepaid balance. And this all happened without my
permissions. I want to immediately stop this
service, so please do the needful.
I also want to stop all other active services on my this prepaid
number, as I dont want to see any unwanted sms
messages, and dont want to even pay for them.
If I get any more messages regarding these unwanted services, I will
have to escalate the issue to authrities, so
please do the needful at the earliest.

Regards
Maneesh

Hi,

This is in reference to the complaint I have posed on this same site on May 20, 2011. My previous number with Airtel Broadband services was[protected] which is now changed to another number. I have deposited money against that number, Rs 680/- and Rs 251/- in lieu to get connection shifted, but I was never issued any bill regarding that or explained to me why this money had been charged. Now, when I am asking for it, nobody is even responding till this date. I have written numerous mails to Nodal Officer and Appellate Officer regarding that also, but nothing more than auto-reply came back to me. I have described them whole case in a very detailed manner, but nothing so far could be done. I have also sent mail to "airtelpresence" but they came up with funny answer that my connection was duly shifted and was working since May 20, 2011, whereas connection just got started since June 01, 2011 at around evening time.

There are some more incidents related to this, first of all, Airtel executives doesn't even know whether the case is for shifting or migration. They migrated somebody else's number first to my home, then also told me that your voice line was already active, we are giving to additional broadband facility, etc. I was just wondering what all is happening. Then, I took test of my patience to explain everything again to that fellow and he said, he will look into this matter, but as a matter of fact, my broadband has been started, but I still don't know which plan it is running, what is the date from where it would be billed, what is status of money I deposited till now, etc.

I just want to ask Airtel Authorities that why don't you answer somebody's query in a proper manner, why you people are not known of somebody's connection details if you are entitled to resolve queries on behalf of Airtel, or at least one should turn up to say to at least give a timeframe for the matter to be resolved.

I have got so many reference numbers, but none of them were resolved on time. And the worst part is No Apologizes, No Calls, No Reply to Mail, Just Nothing from Airtel which has come to me yet. I have taken a decision to file a court in consumer court and soon I will update on this itself what best I could get from them in the coming days.

I WANT TO TELL EVERYONE JUST BEWARE BEFORE TAKING ANY KIND OF SERVICES FROM AIRTEL WHETHER IT BE BROADBAND, DTH OR MOBILE SERVICES BECAUSE I AM HAVING ALL OF THEM, AND TRUST ME, YOU WILL ONLY REGRET WHY YOU ARE HAVING THEM. TO GET RID OF AIRTEL, I AM TAKING TATA SKY FOR DTH, MNP TO VODAFONE FOR MOBILE AND FOR BROADBAND I WILL BE FILING A CASE AND HAS ALREADY GOTTEN TATA PHOTON AND RELIANCE BROADBAND AT MY HOME. I HAVE NOT EVEN SURFED A SINGLE PAGE TILL DATE.

I HOPE THIS TIME I AM LOUD ENOUGH TO BE HEARD AT AIRTEL HEADQUARTERS OR IN THE CONCERNED DEPARTMENT.

my name is puspharaj and i made a contact with the nearest airtel showroom and i took a broadband connection that is 699 unlimited.

this was happened at 26/05/11...the airtel guy came to my house and i paid the money of 700.r.s but the problem is they couldn't provide the connection to my home at no reason...
and there is no word the from airtel what will happen to my money...i want it back...

i got the receipt for the payment....what should i do now.

Dear Sir,

I want Make a Dial up Connection... My Hand set Name Is SAMSUNG GT-C6112. And Mobile No. Is [protected]. And Opreting System Is Window XP Service Pack 2.. And send me EXTRA INITIALIZATION COMMANDS. PLZZZZZZZZZZZ Help Me .......


I have Alredy Install The GPRS Setting On Our Mobile.

dear sir, i have a airtel connection no [protected] and i also registered with Do not Disturb 2 years before but still company sending me promo sms many time call at customer care and also email many times to nodal officer, app latte officer but the problem is same. the give me last commitment date and ref. no Service Request number 665572 last date[protected] but problem still same.

kindly help me
avtar deep singh
[protected] (alternative no)
[protected]

My mobile no. is [protected] and daily i have been charged Rs. 10 for renewal to gclub.in. But i have not subcribed to this site as my handset is not connected to GPRS. Still how come i am getting such SMS.? please UNSUBCRIBE my no. to such useless services. My mobile has been charged Rs.1600 for such downloads. If my no. is not connected to GPRS service then how such download is possible? Take quick action against this please. Thanking you.