Airtel Complaints & Reviews

Hi ,

I have applied for replacement Airtel prepaid SIM today([protected]). I was assured that it would get activated by 8 PM.
But it is not yet activated inspite of reporting to customer care repeatedly.

Please take it forward as I need the no. to work immediately for important official work.

Regards
Ankush

This complaint is sending to you in utmost dissatisfaction about the services to
the new Airtel post paid connections I took and activated from 13/05/2011. I am
an inspector working in Railway Protection Force and presently at Zonal
Training Centre/RPF, Khajamalai, Trichy and residing at H-34, Phase III, Anna
Nagar, Navalpattu, Trichy. One person by name Ibrahim mob No. [protected] from Trichy approached me and requested to subscribe the connection duly describing attractive offers for a Railway men and I took mobile No. [protected] & 52 under Plan 249 & 149 respectively. To get this connection I preferred the signed applications, two photographs and xerox copy of my departmental ID as address proofs along with Rs.331/- for activation charges which will be adjusted in the coming bills. The service to these connections have been disconnected on several times without any intimation during the past one month with a lame excuse that address verification & confirm verification etc:. I already explained the fact that due to vacation at KV Trichy my family members are out of the town and I am presently staying at my office accommodation at the training centre. Due to the above reason no one in my residential address up to 27 June and the same can be confirmed with the neighbors. But without understanding the above said facts they simply disconnect the service. For your information there are so many staff from my office have taken Airtel connection recently and if you people treat a responsible officer in the force as above, every one will
discontinue the connection. If you can please reactivate the connections
immediately (before 12 noon of 07/06/2011) otherwise treat my connections as
disconnected and return back the applications contained my signature, two
photographs and self attested xerox copies of my departmental ID
card without fail. Otherwise I will took up the issue with appropriate level as
deemed fit please. But my surprise, in connection with the complaint lodged with the Airtel by e-mail dated 07/06/2011, I received acknowledgements from one Aruna Srinivasan, Customer Care, Bharti Airtel Limited on 09/06/2011. Again I written to Airtel nodel officer for that on 11/06/2011 one Vinitha M, Nodal Office, Bharti Airtel Limited replied me duly stating some lame excuses like spelling mistakes and mistake in mobile numbers etc; even though I had furnished all the details elaborately with my present contact number [protected]. Again I replied duly demanding my photographs and documents. Why I am sending this complaint is to spread the matter all in the nation to understand behaviour of private service providers and also to get back my documents at my door step in the same way which way it has been collected from me. Apart from that I also need the amount Rs. 331/- since you have not been provided any service to me. To attain my justifiable and leagal rights I am ready to file any type of complaint in any legal body. Do needful withoiut wasting much time since the concern already exhausted much time to solve the issue without any fruitful results.

--
gopinathan vijayakumar
Mob: [protected]
Deactivated Airtel Numbers. [protected] & 52
A/c No. [protected] & [protected]

See the Complaints Log details with date and resolvance
1. Complaint No 8001545.. dated. 15-May-11 (Resolved by Airtel)
2. Complaint No 8284405.. dated. 23-May-11 (Unresolved.. and NO RESPONSE from Airtel Team)
3. Complaint No 8313313.. dated. 24-May-11 (Unresolved.. and NO RESPONSE from Airtel Team)
4. Complaint No 8928706.. dated 10-June-11 (Unresolved.. and NO RESPONSE from Airtel Team)
5. Complaint No 8957006.. dated 11-June-11 (Response awaiting...)

sir,
my set of box was operating normal a day before but suddenly it starts displaying a message that a new software is downloading when i call customar care to file a complain regarding this problem they suggest me their is technical problem and now its more than 18hrs and i have made 5 calls to customer care but proves to worthless now they are suggesting they will send engg to my home but i have to pay Rs100.but its not my fault its completely company fault why should i pay for their mistake.
customer id-[protected]

Rami karloopia
[protected]

sir,
i request from company that mere number par 3g activate kar dijiye unhone 3g activate kar de sath hi mer pass sms ata ha ki apke number par 9 rupes ka vauchaar activate ho gya ha mera balance 9 rupees less ho jata ha mai phir custumer care milat hu to balance less hota ha aur company said "airtel me call karne ke liye thanks" dusre number se milata hu to senir officer ko call farward kar di gate call hold rehte ho 5 minut bad cut gate ha balance cut gata ha aur custumar care ke senior officer se bat nhi hoti ha yhe kram 8-10 bar hota ha mai apna kaphi balance cutva chuka hu lekin mera company koi solution nhi de rhi ha. Sir mai kafhi paresan hu company ke is attitute se mere help kijiye.
My self
Prashant Kumat
mob. [protected]
[protected]

I have receiving daily SMS from Airtel that, you have beeb renewed for mms subscription service from Air tel.Youu have been charged rs 2.
I want to know who give authority to deduct from my account. earlier i complained the same form no response from air tel. are you cheating the public using your net work.Dont play with Publc .you have to face consequences
My mobile no is [protected].

This is the second complaint,forwarding this to TRAI for necessary action

Dear Sir,



I have had a nightmare as I ported my number to you as I was told that your service and network is good. While I agree that your network is good but I must say I have had terrible customer service from your customer care advisors. I select language English on IVR I get connected to an advisor who refuses to speak in English and asks me to speak in Hindi only.

I am trying to activate BIS on my blackberry curve 9300 but am unable to do so. Your advisors give me different information.

I was told to send airtelbb to 121 and I got a plan list

I was told to select the plan and send to 121 so I selected BB4 and sent to 121 but did not get a response. I sent so many sms but no reply. Finally I got a reply sms to send BIS (Model number ) to 121 and I did but I get error We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation



I called 3 times to your customer care and the advisors are asking me to call 7070 and when I call that number it gives me a response that I am not registered and hence not authorized to call that number so please call 121.

I spoke to Mansia one of your advisors this morning who was rude and said he can’t help me so I asked for supervisor but he refused to give me a supervisor. He too was telling me to call 7070 and I tried explaining that I tried calling that number and I told him what response I am getting but he was not willing to listen and said that this is the number we give customer’s, I can’t help you any further.



Where do I go from here? I came to Airtel due to poor Network and Service from BPL and I think I have made a mistake. Please revert back failing to which I will have to port out my number from you as I can’t accept a regular service on a Blackberry.



Regards,



Shodan D’Souza

Mobile no: [protected]



PS: please sort this out immed, am expecting a call back from you. I have gone to consumer forum with this issue as I am not happy with the service so far. None of your advisors are co-operative.

Dear Sir,
This is M. Shuaib Ahmed, informing you that I am an Airtel user. My mobile number is [protected]. For the past one month I am getting trouble to connect Airtel Customer care office. I used calling 121, 198, and other such numbers of Airtel CC office as per their advice. But still the problem is persisting.

After many times complaining for the same problem to Airtel, I request your goodself to solve this problem.

Please do the needful in this regard
Thanking you,

M. Shuaib Ahmed

Dear sir,

I want caller tune of song "Kadhi Tu Rimzim" (Mumbai Pune Mumbai (2010) Marathi Film ). I wait for 3-4 months but still company can not provide me that song. my number is [protected].


Please do the needful as early as possible.
Thanking you.
Yours faithfully,
Parag Pawar

In April 2010, soon after installation of a broadband connection, I was persuaded by the Airtel sales department to take a post paid airtel number [protected] on an annual rent of Rs.500/- with actuals against usage. Even though it was not my requirement, I subscribed to the idea but never used this SIM. As a result a meagre 183/- has been billed to me during the past 14 months usage against this number.


But now suddenly, I have been contacted by Airtel collection people to pay Rs.21000/- (twenty thousands) for usage of 3G services on this number during the past one month. As I have never used 3G services on this number and therefore on 10.6.2011, I have sent a Complaint to the Nodal Officer and the Appellate Authority in Airtel through their email ID: appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodal.[protected]@airtel.in In my complaint to Airtel, have said that I sense a fraud in it and that they should investigate it and prosecute the wrong doers. And that they should remove this outstanding from against my name.

PK Rastogi, 10th June 2011
Email: [protected]@hotmail.com

I bought a 3G data card sponsored by my company (I will still be the individual owner). Number:[protected]

3G was supposed to be activated on 4th Jun '11 -- which Airtel customer support says it has been activated since that date. However, I'm only receiving EDGE Airtel message on the connection prompt.

I have tried since, to reach the Airtel support hotline and the number kept disconnecting me; finally I got hold of someone on 6th Jun '11 at about 1 Am and he said the issue will be resolved in 24 hours. I call again on 7th Jun at about 1 Pm and Arul Prakash says this was the first time I had called to report a problem; he said that the 3G service was not activated -- i asked for a complaint number and he provides me #[protected] and says the issue will be resolved in 24 hours.

I try to reach the customer service since 9th Jun about 10 Am and finally, succeed in being able to talk to Udai Kumar on 10th Jun '11 about 11 Am -- he says the complaint was not logged and a fresh complaint will be logged. The service was connecting at 1.5kbps (which is >10 times slower than a 28kbps modem connection)... after several minutes of explaining, he logs a complaint #37893021 and says the issue will be resolved by 17th Jun '11 -- WOWWWWW.............. I say that I'm going to log a complaint with the Nodal Officer and asked for his manager's name; smart-enough he provides the name as "Meenakshi"

Guess what, Meenakshi Bora is the Nodal Officer's name in Karnataka -- obviously what he said was a white-LIE...

Now, I'm stuck with this 3G card which does not work and a billing that would have already started. 3G scam will become miniscule if someone were to investigate what Airtel does to it's customer by plundering money out of their pockets without providing ANY service, whatsoever...

Now, soon after hanging up with Udai Kumar, I try [protected] (Nodal Officer's phone number) -- the number initially rings and then, puts me on IVR message (the nodal officer is busy - please stay on the line).... 10 minutes go by and there-after; i hear another message "nodal officer is busy, please try your call again, later"... and, I'm disconnected YET AGAIN>>>>>>>>>>>>>

I seriously doubt the means in which Mr. Mittal became India's 3rd richest business-man.... Hopeless is their service, more hopeless are their staff, most hopeless is their attitude

I will be porting out of airtel ([protected]) and moving to Vodafone.. Incidentally, they have a dubious distinction in making customers "unhappy" --- see this: http://articles.economictimes.indiatimes.com/[protected]/news/29625911_1_complai...⇄

My airtel prepaid number is [protected]. I'm getting calls to airtel's customer care number which is 12118 to my number throughout the day and night. This has become a nuisance to me. Why is a customer care number five digits and not three digits like it used to be and why is the number not being made clear to the customers?

Airtel,

This Airtel company automatically subscribes the services and deducts 30-40 Rs from the balances till the Balance becomes 0 Rs

Bad service from Airtel, as there call center people does nt beleives in us and they ignores us and ultimately we poor persons need to tell them to deactivate the services.

Very bad Airtel, need to take care of yourselfs else your whole service will get hampered.

If any airtel service provider want to contact me then my email ID: [protected]@gmail.com

Dear Sir, My Land-line number is[protected] of Airtel Service. From yesterday (ie 09 June 2011) onwards all my Internet connection and telephone services are disconnect. I have paid my dues in TTZ Cash, Trancation ID-PMGW[protected], Order ID-MITZ[protected] and Transaction Date-Thu Jun 09 19:12:33 IST 2011, Transaction Amount: 1,300 + Gateway Charges 16.5 = 1,316, Card No.S[protected]. I have called the customer and they referred me to complain in this site. As mention in the above details of complains, Please I would like you to take action to connect my Internet connection and active land-line as well.

Thanks and regards
Lalhmingmawii Gangte ([protected])

i had recharged my airtel digital tv account for rs200/= on 9-6-2011 but my tv services are not resumed yet

Dear sir
I have airtel con mob no [protected] but I am out of India so this no is not working please cheack this no so I can use the mob If ther is progalam cont me in my Email Your Faithfull S Nirmal Singh Rayat

There is no signal in my TV set (Error Code-SM1). It's been the case from last 30 hrs.
When contacted CC, they give a complaint no., an acknowledgement mail and the airtel's local office contact no.and their part is over...Now its more than 24 hrs contacting the local office..no one ever attended the problem & just say it will be resolved within next one hr. But unfortunately that ONE hr seems to never be over....

Is there any one to resolve this & help me out of this trauma.

Pankaj Kumar
Customer Id-[protected].

Today i.e. on 09.06.2011at around 2.07 PM received a missed call from [protected]. Immediately at 2.08 PM, I called back, when the person wished me in Mulim language "Salam vale kum", I asked "where are you calling from", he repeated "Salam vale kum". Then I replied "Vale kum A salam" and asked him wheere are you calling from, I calling you in response to your missed call. The person denied making missed call to me and he said that he is from "Pindi" and also told me that my number is a + number from out of country. I was afraid, if this is a wrong person. Please block this number for calling at my number i.e. [protected].

I have prepaid connection with [protected] No. But you cut my balance with-out any outgoing call or use of any service
I had recharged my account on 23/03/2011 with Rs1500. till now there is zero Balance on 15/05/2011. ihave made only two incoming calls from dubai airport. them i switched off my mobile.
i want to know from airtel where my rs. 1500 used.
i tried to contact customer care of airtel but they where unable to extract the information
.the zonal officer at dehradun also suggested about eprebill but the bill does not show complete information.
kindly help my money back from airtel
amit makin
s/o rupa makin
[protected],[protected]

Dear sir,
I would like to deactivate airtel mobile office . My mobile no. is [protected] . I tried to deactivate through *567# , but it is not deactivated . kindly see through the problem , as my balance is deducting daily .
Thanking you ,

madhuri
[protected]