Airtel Complaints & Reviews

I totally agree, Under no law Airtel can deactivate a number without notification. I am also a grieved party wherein my more than 10year old connection has been deactivated by Airtel Delhi. Surprisingly on August 18, 2011 a successful recharge is done for Rs. 444 and on Aug 19, 2011 Airtel without notification deactivates the number and very formally infoming me that amount has been forfeited. Can anyone advise me where to lodge complaint both to receive my money and panelty for harrasement.


Regards

simi
+91 [protected]

UNINOR — Amount Deducted but not made recharge

9-May[protected]May-2011) TO TRANSFER
INB Pay TM Mobile Solutions P TECH_PAY Payments 17749638IG51494223 TRANSFER TO [protected] STATE BANK OF INDIA O 100.00

Dear Sir,
On dt 19.05.2011 i am recharged my mobile [protected] with RC 100 through Paytm.com, my amount deducted from my account but not made recharge, so pls help me.......



--
Thanks & Regards

J Sriram
[protected]
[protected]

@sriram

The refund of Rs. 100 has already been initiated on 20th MAY and same was updated to you through mail.

Please contact us directly at [protected]@paytm.com.

Dear sriram70170,

We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.

Your money is always safe with us. That’s our promise!


Your recharge request has been correctly processed. Please find details for your order below:

Order Number:2048696
Mobile Number:[protected]
Order Time:[protected]:31:24
Process Time:[protected]:33:48
Operator:AIRTEL3, Andhra Pradesh
Amount:111
Reference:[protected]
Order Status: Recharged


If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.in

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in

Airtel Prepaid — service activated without consent

I am using an Airtel prepaid connection [protected]. Today, 18th dec 09, I got a message from Airtel that my friends chet service has been renewed and Rs.30/- has been charged for 30 days. I had not requested for any such service. On contacting Airtel customercare, I was told that they had called on 7th of this month regarding this and 10 days later it has been activated. This is totally incorrect as I have not received any call in this regard on 7th. I want to take up this issue. Can I get a recording of the conversation that Airtel is claiming to have made on 7th. If so what is the procedure and whom should I approach? Please guide

Airtel prepaid mobile phone — Charges for hello tunes without my consent

Many times Airtel prepaid mobile service provider has deducted hello tune charges from my account without my concent. My mobile no is [protected]. I have many times lodged complaint to customer care centre of Airtel but till now now action has been taken regarding this matter. Kindly look into matter and instruction to Airtel .
Yours
Tejvir Singh Atri
CTB, MHA, CGO Complex, Paryavaran Bhavan, 8th Floor, Lodhi Road,
New Delhi-110 003

Airtel — SERVIVE ACTIVATE WITHOUT CONSENT

I donot want to subscribe anything to BHAKTI MALA PACK. Airtel is deducting Rs.2/- PER DAY days. My mobile no. is +91 [protected]. Please Do not deBIT any amount from my balance. I dont need any service through mobile.

Regards

Anil Kumar Tripathi
+91 [protected]

Airtel Prepaid Connection — SERVICE ACTIVATE WITHOUT CONSENT

I am not subscribe BHAKTI MALA PACK in my no.But Airtel automatically activate this Pack without my consent. Airtel is deducting Rs.2/- per days. My mobile no. is +91 [protected]. Please Do not debit any amount from my balance from immediate effect. I not interested to take any PACK in my mobile.

Regards

Anil Kumar Tripathi
+91 [protected]...

Airtel Prepaid — activation of services without consent

the airtel service provider is with out consent activating services and deducting balance un neserily on my mobile no [protected] in amonth tadka live has thrice activated,and amount is deducted with out down loading now i want to move to court of law rs 200 has been deducted un nesaserly.

Agree my pre paid No. [protected]

Airtel Prepaid — SERVICE ACTIVATE WITHOUT CONSENT

SERVIVE ACTIVATE WITHOUT CONSENT
I donot want to subscribe anything from HT Service like HELLO TUNES.For this service Airtel is deducting Rs.15/- for 10 days. My mobile no. is +91 [protected]. Please credit my Rs. 15/- in my balance. I dont need any service like Hello Tune.

Regards

Anil Kumar Tripathi
+91 [protected]

i am Rasika with my mobile number [protected]. Rs 30 has been deducted from my prepaid connection for Dailogue Bazzi Service with asking my consent.on 28/04/2011.
Even the customer care is not responding properly.
please help me to get my money back.
this attitude of airtel is ridiculous.

i am dipak mehta from valsad (gujarat ) with my mobile number [protected]. Rs 10has been deducted from my prepaid connection for caller tune, Service with asking my consent.on 28/04/2011.
Even the customer care is not responding properly.phone disconnet twice,
please help me to get my money back.
this attitude of airtel is ridiculous & unfair marketing. Your people engeged with this mismarketing company, this is just unfair.Pl.credit the same amount which is deducted.

I have received msg. 'gane' at 14.39hrs.SAIBABAke ganne ko apni hellowtune banane ke liye Dial 5303087 tollfree. I have called the same for which hellotune are avaible.After disconned the call, I got msg.at 15.06 hrs. that service has been activated for Rs.10 for 10 days.
t his is not fare business trick. it must stop immediately. I strongly this. please credit Rs.10 immediately. waiting your reply. you contect me on my mail address [protected]@yahoo.com

I thanks Airtel for speedy response on this issue and even they refunded Rs.25. I appreciate the service of Airtel. This was my first experience with Airtel prpaid, it turned very good as is its post paid services. I will rate Airtel's both pre and psot paid services very good.
thanks and keep it up

rakesh koul

Airtel Mobile Service — activation of hello tune without consent

I received a sms on my airtel no [protected] on 3 6 2011 from airtel no 543211 stating that I have opted for activation of hello tune and a sum of Rs 30/- have been charged fot the same. I was surprised to go through the sms as I had never opted for the hello tune, which can be verified from the out going call log of my phone. I immediately contacted customer care executive on airtel no [protected], and asked them to immediately deactivate the hello tune on my phone.However, the executive was not able to satisfy me how and why hello tune was activated on my phone without my consent or knowlege and why a sum of Rs 30/- was deducted from my pre paid balance. The mobile service provider should re emburse the sum of Rs 30/- to my pre paid balance and extend an apology for adopting unfare trade practise

airtel prepaid gsm service — pathetic service

Sir,
I have two prepaid connection of airtel([protected],[protected]). From the last 2-3 weeks I literally upset with airtel service,I facing network problem,balance deduction problem, & the connection problem as well.so, i need to do.please resolve my issue & do me response.

regards
ravi prasad

Airtel/prepaid mobile — service activation without consent

Never asked for joke services but getting jokes without my consent and deducting charges.and cant even contact cust.service since IVR is so complicated cant get access to talk to any CSR,mob.[protected],,they should refund my bal.and remove these joke service.

Amit walia

Airtel prepaid mobile — service activation without consent

service activation without consent
Never asked for hello tunes services but getting hello tunes without my consent and deduct charge.and cant even contact cust.service since IVR is so complicated cant get access to talk to any CSR,mob.[protected],,they should refund my bal.and remove hello tunes service.

Airtel — Activation of Paid Services without customer's consent

I am using airtel prepaid number. There are many charged services that are getting activated without my knowledge. Whenever I call to customer care to know about it, they tell you have activated some service from airtel site.

If I would activate I definately know about it. After complaint they are just deactivating the service. What about the money that got educted. I called to customer care 3 times. After that they raised the complaint, but they talked as if they are ruling the network and can do anything. If they wish they will talk and if not willing they disconnect the call. Last call i did the executive told she will transfer the call to supervisor, i was put on hold for 4-5 mins and after that the call got disconnected.

Name- Rajesh Arora
Mob- [protected]

Bharti Airtel Limited — Bills issue

I have been using Airtel's services for more than 6 years but never experienced such a pathetic support which I experienced this year from customer support, nodal and appellate - the topmost authority to resolve customer issues. My account number is: 11666841. I have switched from one plan to another number of times in the past and it happened smoothly but the last migration I requested about 4-5 months ago is yet to be updated in Airtel's database.

I migrated from higher amount plan to a lower amount plan in perhaps March this year. Got a confirmation call and email as well with in few days of the request logged but the subsequent bills until today have been generated as per the plan of their choice with minimum of Rs. 300 more than the valid amount. Apart from this, they are every month adding charges of the services which I never subscribed for or used. I have been paying the valid amount of the bills, generated by Airtel, before due date but they are adding late payment charges also. First I logged complaint with customer care and than with the nodal but was of no use. Finally contacted appellate authority which after repeated reminders woke up and assured to fix this issue asap. To my surprise, the bill generated was again incorrect even after the confirmation phone call and email from appellate officer. Anyone who is reading this, please can share the personal email ids of few Senior officers in Airtel for me to forward this case as the topmost people I know have failed to fix this after their shallow promises.

Many Thanks.
Arvind

last week I even warned them to look in to this again to resolve else I would put the case on various forums, they just ignored it. It looks they are not bothered like any typical indian sarkaari company employees...

Dear Rakesh,

Thanks for acknowledging this and is good to know that you are trying to resolve the matter pending for more than 4 months and is still lying unresolved. What is Airtel presence? I have never heard about this department.

My phone is always reachable and I have not received any message from Airtel today. Please can you call again.

regards,
Arvind

Hi Rakesh,

On your advise, I have sent an email. Will see how it helps

regards,
Arvind

Anyone reading this, Please THInk THOUSAnd times before subscrining to any services from Airtel. I have written/ spoken to Airtel executives dozen of times, have paid more than Rs. 1000 (have proofs) the valid bills in the last three months but the issue is still lying resolved even after the intervention of Appellate authority. Do not know how many mails or phone calls are required to end this ordeal !!!

regards,
Arvind

Please read as "lying unresolved even after the intervention of Appellate authority." in my last comments...typo error

Tnx...

AirTel — Why charge extra for payment by credit card

I went to Airtel shop in Pune the other day to buy USB modem. The cost was Rs 3000. I wanted to pay by credit card. I was told that there will be an extra charge of 2.5 % for paying by credit card. Why ? Why should there be any extra charge for paying by credit card. What are the customer rights in this respect ?

Thanks

Airtel Prepaid — Credit Card Charged Thrice

My Credit Card have been charged thrice and when contacted for refund of excess amount...not done till date, contacted nodal officer ANAND and appelet andhra VAISHNAVI for Airtel, informed me that the amount have been adjusted in this month bill and it will be due next month, I always make the payment before due date. all the detail have been given below in mail trail, they are harreshing the customer and these office appointed by the TRAI to resolve customers greviance, instead of that working in behast of these telecom company as poppet of them and challenging to go to TRAI or Consumer Forum to resolve the problem,
I need that my problem will be taken care and resolve ASAP.
Thanks & Regards
Ajai Bajpai


Dear Mr. Bajpai,

Thank you for contacting Airtel.

You had expressed concern over payment debited thrice from your account for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We regret the delay in responding to your mail.

As per your previous mail dated 09/09/09, we wish to confirm that, we are in receipt of your payment of Rs. 479.37(thrice) and there is an excess amount of Rs. 958.74/- reflecting in your account for your Airtel mobile number.

You could also know your account details by dialing *121# (toll free).

Further , with regard to you request over excess amount refund of Rs. 958.74/- has been registered and your service request number is 28339216.

We would revert to you on or before 24/09/09 and we request you to bear such time with us.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards


Abdul Abeeth
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@in.ibm.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/09/2009 18:14:20
Subject: Re: Mobile No. [protected], BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [|BAL|[protected]|[protected]|]

Hi
Its very surprising ..... that you people don t get the mobile no through bill no and detail and providing reply after a week ...with no proper reason Any way giving mobile no herewith for your ready reference...as many times you require: [protected] [protected] [protected] [protected] [protected]
Thanks Regards
Ajai Bajpai

W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: +[protected]
Fax: +[protected]
Email: Ajai.[protected]@grace.com


From: [protected]@airtelindia.com
To: Ajai Bajpai India [protected]@IBMIN
Date:[protected]:34 AM
Subject: Re: BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [ BAL [protected][protected] ]

________________________________




Dear Mr.Ajai


Thank you for contacting Airtel.


You have expressed concern over debit of your bill amount thrice from your bank account for your Airtel number.


We regret for the delay in respondin gto your mail.


We regret to inform you that we are unable to take further action on the same as the mobile number is not addressed in your mail.

We request you to kindly revert to us with the Airtel postpaid mobile number to initiate further action. We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.


For further assistance mail us at [protected]@airtelindia.com mailto:[protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Anand S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@in.ibm.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:27:15
Subject: Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card

Hello
My last Month Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card of Citibank same hve been showing in your site my account in payment view also screen shot of same attached herewith for your reference.


But that have been not returned till date to my Citibank card account
Kindly refund the amount 958.74 ASAP.
Thanks Regards
Ajai Bajpai

W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: +[protected]
Fax: +[protected]
Email: Ajai.[protected]@grace.com

Hi Rakesh Kumar,
i have to register one more complaint. On[protected] i had recharged sms pack of 24 rs, i received an confirmation sms my sms pack has been activates succesfully, For first few sms I was not charged but then I was charged 1 Rs for each sms, I registered compliant at customer care they told its a tecnical fault and my problem will be solved soon but still my problem is not solved and I am being charged 1 rs for each sms.

I again called customer care he told process is going on and u dont send sms for few days.So now I stop sending sms ultimately I cannot not use the service for which I had already paid and its really a waste of money. I am really fed up of airtel due to problems created by them and I have to suffer it for no reasons.

I Yogesh Choudhari using Airtel Mobile [protected] from last 5 year regularly. from 1st december 2011 Airtel has changed my plan whithout giving any notice. NOW Airtel C. Care is not taking any complaint on 198. and 121 is saying we have not available your last plan. I have taken Advice from consumer helpline. they advice me to send legal notice to Airtel. if airtel mobile doesnt keep continue my old plan. i can take legal action on Airtel.

Yogesh Choudhari
[protected]

Hello,

My mobile no is [protected]. I have been using Airtel since last 5 or 6 years. On 27 April my prepaid card validity was expired. after that on 28 April i had recharged for Rs.110 for 1 year validity. From that time my prepaid plan sudden got changed and even i did not have got 1 year validity also.

My pervious Plan -
Airtel - Airtel 10 paise anytime
Airtel - Other 40 paise anytime
STD 60 paise anytime

SMS -

Airtel -Airtel 10 paise
Airtel - other 20 paise


I have called customer care asking about plan change, Their answer is like you are failed to recharge before expiry date thats why your plan got changed and your previous plan is cancelled and there is no way to resume the previous plan again.

As my previous plan is cancelled, though daily Rs.1 is getting deducted from balance.

What kind of Rule is this that you need to recharge before expiry date even your card validity is not expired. If not then your plan will get cancelled.

I want to resume to my previous plan. For this plan only I am not switching to postpaid or any other service Provider.
I have not received any SMS or Call about plan change.
Please look into this matter and Resume my previous plan.
Please resolve this as soon as possible.


Thanks and Regards
Pravin Mahajan
pravin.k.[protected]@gmail.com

Dear Mr.Ranga,

Thank you very much for your help, kindly note the phone is in roaming ([protected]) & alternate number you can note down that .it is [protected].

Regards

Tanmoy chatterjee

I don't think that the problem is resolved. I received call from this number yesterday and today. Please take some action asap.

Thanks
Ashish

To,
manager
public relations and customer dealing deptt.
airtel digital tv.

sir,
i want to bring in ur notice the poor standards of customer dealing services o[censored]r company.

we bought airtel digital tv connection by the name of my father mr s.k garg (customer id no. [protected])

we 've been facing problems wth the set top box fr over a wk nw.the problem is that it fails to turn on most of the times. however since yesterday it has stopped working completely.

we lodged a complaint wth ur customer care executive yesterday evening at 5 nd wre told that one o[censored]r engineers wud b calling within n hour or so...The call came only in the morning nd since i ws busy i gave ur executive another contact no. however he never called there. today at 3 in the afternoon i called up again to inquire into my complaint status nd again i ws reassured of getting the matters resolved within an hours time. It is 8 in the evening nw nd i ve recieved no response frm any engineer or executive frm ur syd.

this is highly disappointing nd unexpected frm a company wth such high standards in customer satisfaction nd public dealing
i only hope that the matter wud be looked into nd resolved as soon as possible..

thanking you,
Dr. Ritu garg

Hi,

My Customer Id no is [protected] (Airtel Digital TV). Those who are reading this, would request you not to buy Airtel Digital TV. Believe me it has the most pathetic Customer Service. It is very difficult to get through & even i[censored] are able to they will keep u on hold & eventually disconnect ur call. I have no respect for their knowledge about the process & trouble shooting. They will ask u to run through weird processes will ask u to press the cursor & OK buttons (which is quite impossible) simultaneously for 10-15 secs, they will ask u to unplug the power source etc. They are never able to give u a permanent solution to ur problem for which I had to miss the World Cup Final Match. Such a poor support network is obviously not expected from AIRTEL. Therefore guys would request you all (those who are planning to buy a dish tv network) plzzz plzzz plzzzzz do not buy AIRTEL. ur life will be hell.

I AM A CUSTOMER OF YOUR AIRTEL DIGITAL COMPANY FROM LAST 2 YEARS BUT NOT SATIESFIED WITH YOUR SERVICES. 6MONTHS BACK I LOGGED A COMPLAINT IN YOUR CUSTOMER CARE THAT OUR TV VOLUME BECOMES VERY SLOW WHILE USING YOUR DIGITAL TV (ON 80% IT BECOMES AUDIBLE) BUT ON LOCAL CABLE CONNECTION IT GOES SMOOTH. AT THAT TIME WE HAD NOT RECIEVED ANY POSITIVE RESPONSE FROM YOUR SIDE SO WE DISCONTINUED THAT. NOW AGAIN WE RECHARGED IT BY TODAY ITSELF (RS-250) AND AGAIN WE ENCOUNTERING THE SAME PROBLEM AND CALLED UP CUSTOMER CARE AND THEY SAID WAIT FOR 1/2 HOUR AND NEEDFUL WILL DONE. BUT SORRY TO SAY THE SERVICES ARE VERY PATHETIC AND FINALY WE ARE PLANNING TO DROP YOUR SERVICES.

EXPECTING A NEEDFUL ACTION ON URGENT BASIS TO CONTINUE THE SERVICES.

ID-[protected]
PHONE-[protected] & [protected]

DISAPPOINTED CUSTOMER-PREETI ANAND

My Airtel Digital TV Consumer ID is [protected].
I want to escalate this complaint to the highest level possible.

I had recently moved to my new apartment in Nov 1 and had shifted my Airtel Digital TV to the new address. From the day one onwards, there were issues in the connection where I was getting B001 error for select channels. I had notified this issue on the same day to the technician named “Murugan” his phone number is . Ever since I had lodged multiple complaints and the issue never got resolved.

There were many times your technician promised to come at a particular time and never showed up. I had even postponed my office going time expecting your technicians. However, they would call back after 3-4 hours of the promised time. I had taken an advance rental plan of 12 months ( Mega 12 HD 12M ADV Rent Sep-12) @ Rs. 5200 on 12th of Nov and have not been very fortunate to use your service.

Despite multiple escalations, I have not seen any response from your side.

Now when I decided to cancel the service, I have been told that I’ll not get any of the refund amount I had paid towards the advance rental plan! Now what kind of logic is that? You don’t give me a proper service first, and you take away all my money! Now your customer service guys are also not answering to queries! This is completely ridiculous!

You either give me money back or give me a proper service and rectify the issues at the earliest!

Guys, whoever, is planning to buy a Airtel Digital TV, please refrain from it!! What they say is true "Jo tera hai who mera hai and jo mera hai wo mera". They only intend to take from us and not giving us anything in return! Please refrain from these modern day Dacoits!

Airtel Prepaid — Lifetime not done

My mobile no [protected] .

18 th april 2009 saturday air tel send me a sms that if i have recharge with Rs. 48 then my no is coverted in lifetime validity in 72 hrs. I have recherge my mobile with Rs. 48 on the same day i.e 18th april 2009 but till the date airtel does not convert my validity please help me.

I have contact Airtel Help line but result is nill till the date.

my card is a mcampus card so i want extened the validity of one year so pls contact me my cell no. [protected]

my number is [protected]

Airtel Mobile Connection — Disconnect without any intimation

Reg. Mobile no. [protected].

I have bought this connection on 16th May, 2008 and I have already submitted ID Proof and Address proof alongwith registration form. And after a week Airtel companies executive has also collected again ID proof and Address proof and made verification. and on Monday 02nd of June, 2008 I have received Bill of this connection and a complantory letter from the Airtel company.
But, from tuesday 3rd of June, 2008 I try to call on this number (At residence). Than I have been getting a message " This number dosen't exist".
and Today 05th day of June, 2008, When I wanted to know about problem from its customer care number [protected] & 121 Than they told me, We unable to access this number and Its already disconnection and Its not allotted and you may go at your nearest outlet from where you have bought it.

So, Please solve my problem as earliest
my alternate number is [protected]

airtel service is very bad in uttranchal village

Airtel Mobile Connection — SMS of payment due for unpaalied and un aloted connection

Dear Sir,
I have your airtel connection and my cell no.[protected]. My account Number is[protected].And I have received the sms that your airtel fixed line payment is due. But I have only one airtel connection i.e my cell no. [protected]. And I never applied for amy fixed line. and confirm about this sms. and arrange to send in correct account only.

kind regards

Balwinder Saini

Airtel Mobile Connection — Charging my Credit Card after two months of service discontinued

I have discontinued my airtel mobile connection taken in Bangalore in the month of June'08 as I got transferred to Mumbai, Subsequently I have checked that the mobile no is not active, but to my surprise I found that Airtel has charged in to my credit card account through auto debit facility in the month of July and August.
I have written a mail to [protected]@airtelindia.com as I couldnot contact customer service over phone, but I have not received any information on what they are charging my credit card and not even received any confirmation for discontinuing auto debit facility as it was done through standing instruction to Bank the autodebit facility has to be stopped by airtel.

Airtel Mobile Connection — Persistent verification problems and resultant trauma

I have taken an Airtel Mobile Connection (Pre-Paid) bearing number [protected] during the month of July 2008 from Nasik after duly submitting all the required documents as prescribed by Telecom Regulatory Authority of India.

I had received verification calls from Airtel and have provided the details as required by the Verification Agency. Later I received a string of SMS from Airtel on 5.8.2008, 6.8.2008, 7.8.2008, asking me to resubmit the required documents stating that my verification has been unsuccessful. Although I had taken the trouble to resubmit the documents, the Airtel services to my number were cut for almost a week. I am not a native of Nasik and am facing problems in accessing the Airtel Relationship Center too. After persistently requesting the sales agency from where I had bought the SIM, my services were restored.

On 21.8.2008, I received an SMS from Airtel saying I would receive a verification call. I did receive the verification call and provided the required details. Again on 25.8.2008, I received an SMS from Airtel saying I would receive a verification call. This time too, I received the verification call and provided the required details.

Yesterday, 16.10.2008, I received an SMS yet again saying that my verification has been unsuccessful and that I am required to resubmit the documents another time. I had contacted the Customer Care at 1600 hours (Mr. Praveen) again to report the difficulties I am facing. But I was told to resubmit my documents to ensure uninterrupted service.

I am constantly put at unease by the SMS and verification call from Airtel. Also at this juncture, I would like to mention that Airtel has been activating Chat and other services that I have not subscribed to and charging tariff from my talk-time balance for the services I have never used nor intended to use. Constant follow up ensured that the amount debited from my balance was credited. After verifying with the Customer care officer, I had also sent an SMS to activate “Do not Disturb” to which I had received an SMS stating “You have not been registered in NDNC category”. I have been receiving promotional calls and SMS which are unwarranted.

I had even bought a Reliance Mobile Connection owing to the fact that I am constantly troubled by Airtel and its services. Also adequate Airtel network coverage is not available in certain areas and most acquaintances have reported that my number is unreachable most of the time.

I still am retaining the Airtel Connection since I have given this number to innumerable friends and acquaintances of mine, most whom are in South India and abroad and it would be hard to retrace and provide another new number to everybody.

I am thoroughly traumatized and disturbed by the services of Airtel.

I hereby request you to provide respite from these troubles I have been facing. I would be most grateful if the services are set right.


Yours truly


Tibine Mathew Varghese
[protected]

Airtel Mobile Connection — Outgoing and incoming services are debarred

Sir,
After giving the required documents such as photocopies of voter ID card, Passport, and local residence proof with the complete filled up the form for outstaion customer, I am not getting the outgoing and incoming facility from Airtel. So I planned to go for judicial help against Airtel company.

SWAPNAJIT PATTNAIK
C/O - A. S. RAO
MIG I-/849
HUDCO, BHILAI
C.G.

Airtel Mobile Connection — DEDUCTION OF SERVICE CHARGES

I AM RECEIVING A MESSAGE FROM STAR OF THE MONTH SERVICE AFTER EVERY TWO OR THREE DAYS AND I HAVE BEEN INTIMATED THAT YOU HAVE BEEN CHARGED RS. 10 FOR SEVEN DAYS FOR PROVIDING ME THE SERVICES OF START OF THE MONTH.

BUT SIR SORRY TO WRITE I HAVE NEVER REQUESTED FOR THIS TYPE OF SERVICE. KINDLY STOP SENDING ME THIS MESSAGE AND DEDUCTING MONEY FROM MY ACCOUNT.

MY MOBILE NO. IS[protected].

SECOND, I HAVE PRE PAID CONNECTION AND I GOT MY CONNECTION RECHARGED FOR RS. 555/- AND TOP UP FOR ONE YEAR FOR REDUCTION OF CALL CHARGES IN AUGUST, 2008 UPTO AUGUST, 2009. BUT TO MY UTTER SURPRISE SINCE LAST MONTH I HAVE BEEN CHARGED RS. 1/- FOR EVERY AIRTELL TO AIRTEL AND AIRTEL TO OTHER MOBILE PHONE. KINDLY LOOK INTO THE MATTER AND RESOLVE MY PROBLEM AS I AM LOOSING MONEY DAY BY DAY.

MY MOBILE NUMBER IS[protected].

Airtel Mobile Connection — careless customer care

Respected There,

My team and me woking in a project at IIT kharagpur. We have taken postpaid corporate connection from Airtel. We work for Wipro and the mobile bill is paid by our company. Since we started our project at IIT Kharagpur we experiencing horrible network connection. Even after repeated complain at customer care it seems airtel is least bothered on paying any sort of attention to this problem. Currently from 14 th of September we are not getting any network. We would request to you look into this and help us in this regards..

regards..
Joy Mukherjee

Airtel Mobile Connection — Unnecessary charged of WeeklySub Subscription without my consent

All Concerned,

I had a connection of Airtel [protected].

Today I got a SMS from "AirtelLive (AL) 54321 at 09:15:56 dated 28.09.2009" for deduction of subscription service from Airtel of renewal for WeeklySubscription service, WHICH I HAD NEVER APPLIED OR REQUESTED FOR.

Earlier also many times I had complained that the company is charging for the services of anything which i am not using or demand till date FOR MMS AND OTHER OFFERS.

REQUESTED TO NOT ADD ANY UNNECESSARY CHARGES FROM CUSTOMER,,,,,,,,,,,,,,IT WILL RUIN YOUR COMPANY NAME TOO IN THE MARKET..........

Hoping


VIRENDRA KUMAR VATS
E-mail: virendravats.[protected]@gmail.com
Mobile: [protected]

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Airtel Mobile Connection — unwanted sms

I am getting sms jokes from 55382 in my mobile no. [protected], perhaps it has been subscribed unknowingly by kids. I would like to discontinue this service with immediate effect.

I am also facing same problem, When i call to cc they tell me your phone will be activated in 24 hur. but after 72 hurs. it is still not working. no staff is taking responsibility to get my work done . so now i am also thinking to take an actoin against Airtel company.

Airtel Mobile Connection — Service Complaint

Dear Sir,
I would like to complain against Airtel Customer Care services for npt solving my problem and keeping me on hold and my complains no action was taken. I took airtel sim card to get better services(phone line and internet services) From day one i was not able to reach any of customer care for any guidance i needed. Every time i called them my phone was put on electronic messege ""please dial 121 to get..." First of all i wanted to complain for very frequent disconnection of internet on my phone.Second complain is 3G s not working on my phone. When i choose dual mode in network connection,it says i dont have 3G service and when i select 3G option my phone line is disrupted. Third complain is from today morning my account is getting deducted, Evrry minute i get the messege that sms/call cost either 30 piase,60 paisa etc. I didnt bother much because it was some paisa,but last messege deducted 43 rupees,this is too much. U can imagine,every minute if it deducts 30 or 60 paisa,how much it might have deducted till now. And once 43 rupees.To whom should i complain to????I cant get through121....by luck i could get through it 4 to 5 times today and everytime i was put on hold by customer care,they cannot even communicate with us in proper English and when i tell them to transfer my call to their supervisor,they just put me on hold and disappear. What should i do with my complains???THis type of service they provide us??? My phone number is [protected]. I did try to reach customer care from other airtel mobile phone,they did promise me to check my problems,but i didnt recive any call or any response from any of airtel customer care...

Please suggest me what to do with this connection now? Should i swtich to other service providers????

asma begum
[protected]

I contacted everyone in Airtel, final conclusion they had given is "There is no fault from Airtel". If you want to continue Re-Apply. My mobile no is [protected].
This is the kind of service.

Another pathetic service by Airtel.

When i contacted everyone in airtel, they asked me to pay the outstanding amount and re-apply for new connection.

I had gone to Shapeinn Televenture, Airtel Relationship Center, S.V.Road, Malad West, Mumbai-64, stand in a Queue for 1hr and paid my outstanding amount by cash on 25th May 2011, 12:05PM. Till now, the amount didn't got credited.

This is really pathetic and worst service.
When we contact customer care, they will say it is Relationship Center's problem, so contact them. When we go to relationship center, they say it is system problem, go and contact customer care.

Even, the same happened with my other Airtel No in bangalore, [protected]. I submitted all required documents, after 2 weeks, airtel barred all my outgoing and said, you haven't submitted the documents. It is not our problem, go and check in the relationship center where you submitted documents.

Hello there,
This is to my utmost dissatisfaction that my sim is not yet activated. I had gone to Shapeinn Televenture, Airtel Relationship Center, S.V.Road, Malad West, Mumbai-64, on 28th May and got an micro sim issued for the same number. The customer care representative assured that the sim will be activated within 24 hours (normally i dont think so much time is required, in general it is done on real time or at max 4 hours), though not satisfied with the time i agreed. Next day i.e. 29th May the sim was still not activated till 1 o clock, and i again went to the customer care and asked the reason. They said that they have to mail and that too will not happen today as it was sunday so he said that it will get activated latest by monday morning. Its now 8.00 clock (30th May) in the evening and it is still not activated. When called the customer care, it said that i have to go to the galary. My job timing is 10-7, which normally extends to 7.30 - 8 i will probably not get anytime to visit it at least for the weekdays.

Really disapointed with the service and that too being an airtel customer for more than 3 years, and i think the customer care is not at all responsive to the customers and it is not the first time, in recent times i have faced such type of issues too, no really sure to continue with the service.

For your reference my airtel number: [protected]

It is not resolved yet, i re-applied and got connection.
Still not yet reached debar level.

the issue is resolved now...!!

Once again Airtel proved that their service is worst.

On June 1st 10pm, they barred my out going.
1) I called customer care at 10:30pm and asked why my out going is barred, he replied that system is down call after 2hrs. Then i asked customer care, i have to wake up till midnight 1'o clock and call, then he replied yes. While i am asking the question, he cut down the call.
2) After half-an-hour, i called customer care again and then asked the reason, he replied address verification is negative, then i asked what is the reason, he said, i don't have information.
3) Today (June 2nd) morning again i called customer care and asked the reason, he also said i don't have information.

Not the end of the worst service:

1) I got a call from Airtel for verification. The guy asked me Date of Birth i answered, then he said my system is getting updated will call you after sometime.
Before calling the guy doesn't know his system is getting updated?

2) When i had taken connection, i asked for one plan and they had given me another plan. It is more than 10 days, i mailed, called customer care, done everything. Till now no change in the bill plan.

3) Customer care people doesn't know Corporate connection plans, then whom to contact for that?

Dear Customer Care,

As per my latest discussions with you, the case is still pending.Please do the needful as I want to get rid of this connection. I am alos thinking to cancel all my six airtel mobile connections due to extremely poor service & there is no commitment with the customer.

Rajan Juneja
[protected]

Myself Mrs.Sushmita .C would hereby like to bring to the notice of the concerned authority that since last month Airtel has been deducting Rs.5 each day for 5 days from my prepaid account for nothing that is within my knowledge and when I tried repeatedly to contact the customer care, my line was disconnected whenever I was on the verge of getting a connection to a customer service executive,thereafter I lodged a complaint with the nearest Airtel service centre and for 10 to 15 days it stopped,today,in the evening once more Rs.10 was deducted from my account and when my husband talked to the customer service executive she replied that an upgradatiopn programme was going on,hence she could do nothing,same has happened with my Father who is also an Airtel customer,my husband has been an Airtel subscriber even before Airtel was launched as a company in the Indian market,then it was known as Spice;most of my family members are Airtel customers and this is what we get for our long term relationship with the company;so please suggest what should I do in this regard.

I've been complaining about the same issue.
airtel has sucked me to death.
I face the very same problem.one time it deducted around Rs.80, n again Rs. 30.
Technically incompetent they dont even receive complains at 198.
Is not there any legal recourse against this fraud company????

the last 5 details of deducted amount from my prepaid a/c and dates are written below:

1). Rs. 24.40 /- on dated[protected] at 9:05 pm
2). Rs. 0.30/- on dated[protected] at 08:54 pm
3). Rs. 33.30 /- on dated[protected] at 8:54 pm
4). Rs. 21.60/- on dated[protected] at 08:44 pm
5). Rs. 0.30 /- on dated[protected] at 7:54 pm.

total Rs. 79.90 /- has been deducted from my a/c balance for gprs data while Rs.98/2GB data plan was activated at that time and some 900mb was showing left in my account.
yesterday i got one phone call from airtel saying that we will refund the amount soon. but till yet it is not refunded. lets see...

VIBHAW MISHRA
MOBILE NO. [protected]
email : [protected]@rediffmail.com

can you tell me what action you have taken against my above complaint...

Airtel Prepaid — Activation of Caller tunes

Caller tunes in my prepaid card was activated without my knowledge. Previously also some airtel marketing person tried to cheat me by forcefully trying to convince me for activation of caller tunes on my card.

Airtel — hello tune activation and deduction of amount

my airtel mobile no. is [protected]. last year when my hello tunes on my phone was activated automatically, i contacted austomer care and registered myself for DO NOT DISTURB ME.despite dis hello tunes were activated and airtel was deducting monthly charges.in April 2008, i contacted customer care and asked for the deactivation of hello tunes. i received a message for deactivation but in the month of may, after i recharged my account, they deducted monthly rent for three months for hello tunes.wen i contacted customer care, they agrred for the refund of amount and make a promise for refund within 24 hours.nothing happend.again and again I contacted customer care but no satisfactory reply. I feel cheated. please help me.

Airtel Prepaid Complaint, request for decativation of Ringtone Khaajana and not to charge subscription which I never applied and used regarding

- Unwillfully charged for Ringtone Khajana Servces never applid
for.
- Made a number of times requests to Air-Tel Customer Care on
phone an also through SMS to deactivate the Ringtone Khajana
and not to deduct the subscription from my account.
- All my repeated requests were ignored and every monthgn Rs.
30/- was deducted / chaged frm my prepaid account without
my permissioin.
- This act is unfair and be remedied immediately.

Air-tel Prepaid Complaint, activating Ring Tone Khaajana never applied for and used regarding

1. I am your valued prepaid Air-tel mobile user.
2. I am unwillfully charged for Ring Tone Khajana @ Rs. 30/- p.m.
from April 2008 onwards which I have never applied forand
never used.
3. I made requests, a number of times to Air-Tel Customer Care
on phone and also through SMS to deactivate the Ring Tone
Khajana and not to deduct the subscription from my account.
4. All my repeated requests were ignored and every month
subscription @ Rs.30/- p.m. was deducted / charged from my
prepaid account without my permission.
5. This act is unfair and may be remedied immediately.

caller tune

Airtel Prepaid — Unapproved Deduction of Balance

My mobile number is [protected] (Airtel) I have been using this connection for last three years.

SUMMARY:
My complete balance is getting deducted everytime I recharge. I get a message from AD-54321 saying "Thanks for downloading ChopperRescue from Airtel. You have been charged Rs. 40. Join GamesClub at http://gclub.in" (Received at 21:45 on 20.10.2010) I NEVER downloaded any such game or anything paid for that matter over the net. NO APPROVAL for any such transaction was taken from me before the deduction. I am too afraid to recharge my phone now because all the money gets deducted right after I do so!

DETAILS
I recently purchased a GPRS enabled phone (Nokia C3) And there On which I access the basic Sites like facebook and gmail from which I access the free content. I never accessed GClub.in. I don't even know what is that. On 19th January, I had Rs. 8 on my balance and then out of the blue I get a similar message as stated above saying Rs. 10 has been deducted (Received at 12:31, on 19.10.2010). I ignored it for some reason for it was a huge amount and I received the message right after some browsing I did.

Today on 20th I just went to Facebook and Gmail and thats it in the morning. In the evening at around 8.00pm I recharged my phone with Rs. 50 and after a few calls my balance was Rs. 41. Now at 9.30pm I again get a message from AD-54321 that I stated above saying they deducted Rs. 40 from my balance!!!

I am too afraid to recharge my phone now. What if it keeps deducting ALL my balance everytime. I have been using this number for such a long time I cannot even afford to change it so suddenly. My work and my personal connectivity is severely getting affected.

PLEASE HELP!

i m using airtel old friends card do u have any provision so that my daily deduction will be removed and my friends will continue?
or can i change my same friends no new friends?

company ko jyada profit karna ha to aise he karegi.prepaid me kon harroj balance check karta hai?jab ji cha ha to paise kaat liya.trai ko likh k company ko bada fine karvana chahiye.aur victim logo ko paresan karne k liye concern employee ko jail me bhejna chahiye. to hi sudhrega.

Since I was not expecting your reply, I had not checked this page in May and June. I have replied to [protected]@in.airtel.com in July and still waiting for your reply.

Iam holding post paid connection bearing no [protected], not receiving telephone bills on my e mail address from last three months but receiving e mail that the bill is sent to your mail, kindly send the last three months bills to my mail as well as the bill of the current month so that i can pay the same immediately

thanks

my post pad bill updates not coming to me

[protected]

interested for site airtel gprs 3g pack for my phone

Please give my [protected]. 2009 call record my email id. [protected]@gmail.com

Airtel broadband complaint

My self is Nisha Verma and My airtel broadband no. is [protected]. I have Airtel broadband fixed line no [protected].From last 5 days hardly I got the services for 5 days only and even those 5 days, gets the services interrupted. I complaint many times that the dsl service is not functioning and all the times it is been conveyed by the visiting engineer that there is a fault in the supply line and it will be rectified shortly and the same been conveyed against compliant given under service request reference no. 16514088.

Sir my number is [protected]. I made several complaints that 3g is not getting deactivated on my number. 2 months passed but you havent solved my problem