| Address: Gurgaon, Haryana |
I'm getting a Low balance message on screen. Number of times i have called to customer care, reported my issue. They are telling few tips & tricks but it not works. From 02nd April'-11, I have start facing the problem. Spend lot of time to report this call to Customer Care and done lot of calls. When i asked them about complaint number, they said we don't have complaint number system. you can send mails.
After discussing on phone from last one month, when i send mail on 2nd may and done lot of follow-ups then they replied me on 14th May with same tips& tricks story and saying that they don't have any complaint for this. I'm facing a problem from one month. Called on Customer care more then 10 or 15 times and they say their is no complaint. Pathetic Customer Care. I told them that i will recharge only if you will solve m y problem. But still they don't care about their customer pain. I called again on 15th May
repeated complete story but still same story. I discussed with team lead "Mr. Gajinder". After listening my problem that he will revert back within 30 minutes.But no response. I called again after one hour and asked executive to connect me to Mr. Gajinder. They pit the cal on hold and after few minutes it disconnected. I have discussed this case with their number of team leads. Few of them i remembered, like Maninder, Perminder (boss of Maninder), Ruchika, etc. I told them i will not recharge untill you resolve teh problem or you can disconnect the services. Instead of resolving the problem, they have disconnected the services. Now, I'm start thinking to file a complaint in consumer court. I will not let them go. they have wasted my of time and given mentally disturbance. I suggest everybody, i you have sufficient tiem and mind to take bodrashen then go for airtel then choose any other. My few mails are attached below that i have sent them.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Sushil Sareen <[protected]@yahoo.com>
To: [protected]@airtel.in
Sent: Mon, 2 May, 2011 10:48:30 PM
Subject: Lowaccount balance on Screen"My name is Sushil Sareen. My account id is: [protected]. From approximately 2nd April i'm getting message on screen that my account balance is negative. My account balance is sufficient. But i was getting the message. I have reported this issue on customer care. then as per their instruction i have done some solutions but still problem was their. From continuous few days i'm regularly calling to customer care, registered my complaint, every-time i got new instructions, i followed them discussed with three or four team leads but same story.
During every call, new executive, new team lead but old story. After passing one month my story is same. Still i'm getting same message on my tv screen number of times a day. Everytime i have told your executives that its very im-braising that if somebody is sitting in your house watching the
TV then this message comes. I done lots of requests but no response.
It was my first experience with Airtel digital TV. What a pathetic customer care. I'm sending this mail to you just to tell you that now airtel has reached a growth where one or two or few dissatisfied customer will not impact. but this story will increase to the number where it will impact badly. Now lot
of social media sites are there, where each negative impact makes sense and gives second thought to customer to thing about before going or it. Earlier due to poor services, i have switched from my airtel mobile number to IDEA. i think now its time of digital tv. i dont now how you can retain, but i'm very
dis-satisfied.
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----- Forwarded Message ----
From: Sushil Sareen <[protected]@yahoo.com>
To: [protected]@in.airtel.com
Sent: Sat, 14 May, 2011 4:52:31 PM
Subject: Re: Lowaccount balance on Screen
"Dear Sir,
Number of times i have called your support center and asked them about complaint number, but nobody has given me complaint number and told me that my request is forwarded to concerned department. every time i have received this message and they have told me that i need to send a mail at [protected]@in.airtel.com. There is no system for complaint number. It's very strange that you have not received my complaint. you can refer my mail. on 02nd May i have send you mail.
What is it. i didn't expected this reply. Shame on you Sir, what type of support is...........haaaaaaaaaaaa. I'm sending a mail for complaining and you are saying that you have not received a complaint.
I want resolution for my problem. I'm in same customer support profession. I'm also dealing with customer and know all the customer rights. So, don't get into it otherwise i have enough time and resources to legal fight against you for harrasment and mentally disturbance to your customer. I have record for every call in my bill and all the mails.
Daily two or three times i'm getting a message "to renew the account otherwise it will be disconnected. I'm waiting for disconnection after that i will start a legal action against you.
Now stop sending such non-sense mails. and act for my problem that is pending from 03rd 0r 04th April. Now its more then 40 days for registering my complaint and you are saying you have not received my complaint."
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Sushil Sareen <[protected]@yahoo.com>
[protected]@airtel.in
05/11/2011 05:20
Subject:Re: Lowaccount balance on Screen
Dear Sir/Madam,
I have not received any solution or reply for my problem. It's very strange that after raising the problem and mentioning your clearly that if this problem is not soled then you will loose your customer. Still there is no action and i'm getting the messages that renew or it will de-activated.
if this is your attitude then please go ahead and de-active it. i'm not going to renew if problem is not solved. I was not expected this behavior form AIRTEL.
i think this solgan fits you. "UNNCHI DUKAN FIKKA PAKWAN". I will not let you go. "
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*Service request:[protected] raised again for both telephone and landline not
working. This is the 3rd request I am raising in 1 month and for each one I
have to make a minimum of 30 phone calls and 10 emails to get it done. If
this happens once in a while it is OK, but what is this ? - 3rd request in
same month ?*
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*Are you giving me salary for following up this many times in a month ? Is
this a part of my job ? You don't even have single modem to give ?*
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*Is this emial getting delivered to anyone in this loop ?*
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*Regards, *
*Binu*