Airtel Complaints & Reviews

Dear Sir/Madam,

This is Gautham T P, from Eluru,AP & I have Subscribed Airtel digital TV for last 1 yr.Since Januvary 2011 onwards I have lodged several complaints on Video resolution/Problem in my Airtel Digital TV,My Favourite channels like Asianet,Asianet plus,Indiavision etc.. are not getting properly,video disappearing always. My Customer ID is [protected].

Pl.find the details of my complaint number which is given below.

1. Complaint no: 5392393 dt 12.02,2011.

2.Complaint no:6278032 dt 25.03.2011

3.Complaint no: 6512409 dt. around 29.3.2011

4. Complaint no:6547491 dt 2.4.2011.


I have gone to Airtel office at Eluru and complainted to one lady directly, she had given me a book and told to write the complaint and address and other details(Kodanta rama cellur,Airtel,Eluru) ,,eventhough there was no action either from THEIR side and AIRTEL side.


Since i am not getting my channels, I have decided not to re-charge it from this month onwards.Informed this to those who called me for recharging i.e AIRTEL custmercare executives.

On[protected] sharply AIRTEL disconnected my account,Appreciate atleast for that punctuality from your side.

Now for the last two week i have no cable TV connection in my house,Thanks to airtel for excellent customer care services.
I am ready for Recharging provided i should get my favourite channels


Pl.note that for 3 months I have recharged airtel digital tv a/c and not viewed my channels.

I also suggests that airtel should seriously take care customer care executives-should be friendly type not be like serious and arrogant type or escaping personalities.

This is to improve your Quality services (As per ISO 9001,2007) of Airtel digital tv


Thanks and waiting for your reply,

Gautham TP
Mob:[protected]

Dear Sir,

We need the courier contacts details of the airtel mobile bill , we are inform by mail of the airtel office but they do not provide the courier contacts details,

Myself shailesh panchal I stay in Gandhinagar , we have using airtel mobile of post paid connection , we have received mobile bill (mobile no. [protected]) by courier , on that time duration some items miss in the gallery so we required following the details by
your side.


Shailesh Panchal
[protected]
[protected]

I AM NITIN GARG CUSTOMER ID [protected], I HAVE LAUNCHED A COMPLAINT OF SET TOP BOX NOT WORKING ON 17/4/11 (COMPLAINT NO 7042567) FOR SET TOP BOX NOT WORKING. GOT A VISIT OF ENGINEER ON SAME DAY AND I WAS TOLD THAT AIRTEL IS SHORT OF SET TOP BOX AND DONT KNOW MUCH TIME IT WILL TAKE TO REPLACE.

ON 22nd I GOT A MESSAGE FROM AIRTEL THAT MY PROBLEM IS RESOLVED. BUT MY SET TOP BOX WAS STILL NOT WORKING, SO I TRIED SOO MANY TIMES TO LAUNCH COMPLAINT AND THEN ON 23rd RELAUNCHED THE COMPLAINED WITH NO 7279802 AND SAME DAY ENGINNER VISITED AND REPLACE THE SET TOP BOX, BUT ERROR CODE 14 WAS COMMING DUE TO WHICH I AM NOT ABLE TO WATCH THE TV.

RELAUNCHED COMPLAIND ON 23rd (NO 7299170) GET RESOLVED MESSAGE WITH IN AN HOUR WITHOUT RESOLVING
ON 23rd NIGHT GOT MESSAGE OF RESOLVED COMPLAINT NO 7279802 WITHOUT RESOLVING
RELAUNCHED COMPLAIND ON 25TH (NO 7328779) at 9:25 am
RELAUNCHED COMPLAIND ON 26TH (NO 7366076) at 12: 52 pm GET RESOLVED MESSAGE at 4:20 pm WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 29TH (NO 7478257) GET RESOLVED MESSAGE on 30th at 5:19pm WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 2ND (NO 7525830) GET RESOLVED MESSAGE on 3RD at 9:39AM WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 3RD (NO 7574391) GET RESOLVED MESSAGE on 3RD at12:26AM WITHOUT RESOLVING. WITH IN 3 HRS
RELAUNCHED COMPLAIND ON 4TH (NO 7625649) GET RESOLVED MESSAGE on 5th at 9:55 AM WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 6TH (NO 7700621) GET RESOLVED MESSAGE on 6th at 7:55pm WITHOUT RESOLVING. WITH IN 2 HRS

APART FROM ABOVE I AM IN CONTINUS TOUCH ON PH NO [protected] AFTER FEW DAYS THEY THEY STOP PICKING UP MY PHONE AND TOLD ME TO CONTACT MT SHALAINDER ON [protected].
AFTER CONTACTING HIM I WAS TOLD ON 29TH THAT MY PROBLEM WILL BE RESOLVED BY EVENING AND AFTER THAT HE ALSO STOP PICKING UP MY PHONE.
I HAVE CALLLED HIM 5 TIMES ON 30TH APRIL ( 1:39 PM, 2:12 PM, 5:42 PM 5:45 PM), 2 TIMES ON 1ST MAY ( 2:59 PM, 3:05 PM) 2ND MAY (10:04 AM, 3:51 PM, 7:40 PM, 7:43 PM,7:47 PM, 7:50 PM, 7:59 PM, 8:15 PM,8:25 PM), 3RD MAY (9;25 AM), 6 TH MAY (7:50 PM).

GOT A CALL FROM[protected] ON 26TH APRIL (12:50 PM), 2ND MAY 5:25 PM, 4TH MAY (9:17 AM, 5:44 PM), 7TH MAY 11:38 AM AND ALWAYS TOLD ABOUT MY PROBLEM THAT IT IS NOT BEEN RESOLVED TILL TODAY.

ON 3RD MAY EVEN GOT A CALL FROM[protected]AND TOLD THEM THE SAME THING.

AT LAST AFTER SUCH A LONG FOLLOWUP MY BOX WAS WORKING AFTER 21 DAYS.SO I AM REALLY THANKFULL TO AIRTEL FOR THE ABOVE SERVICES EXTENT TO ME.

THANKS ONCE AGAING FOR SUCH A GOOD SERVICE TO ME.

NITIN GARG
CUSTOMER ID [protected]

Date- 08.05.2011
Time- 5:48 am
Mai m.phonerotica.com Se 4 Videos Download Kiya Uske Baad 3 Msg Aaye Jisme Se 2 Me 15 Rs. ka Charge Aur 1 Me 10 Rs. ka Charge Kiya Gaya.
Msg- From AD-54321
Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 15. get latest games at http://gclub.in
198 Pe Call Karne Pe Call Receiv Karke Kehte Hai Chek Kar Raha Hu Chek Karte-Karte Call Desconect Kar Di Jati Hai. 98 Ka Net Pack Regular Use Krta Hu. Aisa Mere Sath 3 Baar Ho Chuka Mai Dusri Site Se Video Download Krta Hu Aur Msg Aate Hai Hungama Content Ke Jisme Galt Charge Liya Jata Hai (Net Speed Hamesh Slow Rahti Hai 2 kbps Se 6 kbps Tak ) Plz Help Me . . . .

Ajeet Kumar
My No. [protected]

My Airtel Mobile Number [protected] registration is failed and at present i m travel from calcutta to amdavad.it is impossible to approach neraby airtel centre.so it is requested to continue my service for 3 day then after i will contact nearby centre....

Iam Sahul ,one your customer having Airtel connection last 3yrs with #[protected].Out going servie was barred due to delay in bill payment.I payed the bill on 27th April 2011 post which my Out going was not activated till now.

Background:
Since mobile was not activated till 30th April, I visited airtel showroom at Adyar on 30th April .I met satish from help desk and requested him to lodge a complaint and provide complaint number he was not ready to do so.later he told me that we will replace the SIM card but need documents + 25Rs and Since Iam able to send and receive SMS and receiving coming calls then why new SIM card is required he siad that he suspected SIM card issue then I replied then why I need to prvovide the documents since service was barred by airtel and was not reactivciated.(Mobile status shows service unavailable till now).

I was given Nithayananad mobile # for escalation whom I contacted and found no response called him 6 times on 30th April he didn't pick the line.Finally asked Sathish to send a email on this issue.(please refer to tailed email)

on May 2nd I sent below email and called up nodal and Appellete officer from [protected] around 2Pm approximatly no one picked up the line.I received acknowledgement for my email from 121.

Later on 4th may I received call from [protected] around 1:46PM who stated that I need to change the SIM card, I replied I will not share any documents since its not my fault then I was told to collect the SIM card with out any document.

Current Status:

I went to Adyar Aitel showroom at 7:50PM , met Sathish and asked him for the SIm card who replied that he has not received any communication and will not be able to provide SIM card without document.
Not sure why I was told to collect and same was not communicated to Airtel.
then I seeked help from next level met Nithyananda who in turn gave the same message, I then contacted Anitha, Showroom manager spoke to her breifed the issue who's line got disconnected and I received message service was unavailable.Unfortunatly she did not have coutesy to call me back I was in the showroom for 1hr 10mins.
I was made to wait by Nithyananda who mentioned that he has sent an SMS to Anitha showroom manager and waiting for reponse.
I requested him to go to next level since I cannot wait for so long
Nithayananda contacted Vijayakumar and briefed the issue who in turn guided him to contact Chandramouli
Nithayananda contacted Chandramouli then gave the mobile to me for to share the concern.I shared all the details whats written above, he interrupted me and I was worried badly that even he was not able to listen the challenge I went through all the while.
chandramouli told me that he cannot provide any SIM card with out document and when I asked him then why I was asked to collect the SIM card from Airtel with out document he had no answer.
I told him that I much concerned that all the other customer also will be impacted with this kind of service who replied me not to worry about that.
Finally I was also told to reach out to CEO of Airtel for getting the card without document.I know Iam a common man but it doesn't mean I need to go through all these .

Here are my concern
Why customer relationship center do not provide complaint # to the customer ?
why CRC do not have help desk queuing sysytem whixh was there before ?
Why responsoble person like Nithyananada did not respond for 6 calls from me and don't have courtesy to call me when he is available ?
Why I need to provide my document when the service was barred and Airtel was unable to restore ?
How did airtel diagnosis this as SIM card issue when SMS incoming / outgoing and Voice incoming is working fine ?
Why I did not get any reply from Anitha for the email send by Sathish on this issue ?
Why I was instructed to collect SIM card without document ? why the same was not communicated to CRC ?
Why Showroom manager did not have coutesy to call me back after the line was disconnected ?
Why I was made to wait for an hour just to reply back the same answer ?
why issue was closed in the system as resolved and who confirmed issue is resolved.?
I truly regret iam your customer for last 3 yrs in chennai and 7 yrs in Mumbai , I also feel bad that I gave good feedback about airtel last 2 yrs.
I really don't feel like using Airtel any more but Iam talking time to send this email is to make you realize about the service your offering to your Customer.

Thank you.......

Regards,
Sahul Hameed

Mobile portability clearance required for [protected] from Airtel


Hello,

I am Dhanasekaran.A from Pondicherry, using Airtel prepaid mobile service past 6 years and now i want to change service ([protected]) to MTS mobile service using portability option.

I have tried two times to change this number to MTS, but I am not getting any clearance from Airtel. Airtel customer care are also not answering properly. I bought one new cdma (Worth rs. 9000) handset also. So I need to change immediately. I want maintain my mobile no[protected] with MTS.


Regards,

Dhanasekaran.A

[protected]

I ekansh khanna using airtel services from last 10 years My contact number of haridwar was [protected]. i had job transfer from haridwar last 2 months back and currently posted at indore. Before leaving haridwar i visted near airtel office to stop my airtel services and make my full and final statment so that i can make all due payments but i have been told by them that after your billing cycle you can make payment anywhere from india. so i made a request also in their call center.
once i was in indore i visted couple of times to nearest airtel office but they only told my full and final amount and not ready to tell me backup details.
I requested to them but they told they cannot provide.
Today i have received a call from their head office number-[protected].
the lady was harrsing me even she call at my home and harrsing my parents. also she call at number of places abuse them.
Use deceptive practices.
Use obscene language.
Refuse to give its name.

Use obscene or profane language.
Make repeated frequent calls to annoy.
Use threats of violence
Threaten to arrest if you do not pay the debt.
I am very much depressed and in tension please support

Regards

Ekansh Khanna
[protected]

Airtel is delay my Porting Request from 16 day

Airtel delaying my MNP application
my name i Rahul R Sonpasare
I am using airtel no [protected] (maharastra) for the last 4 yrs . And i want to change my mobile operator Through mobile number portability from Airtel to IDEA.where i works airtel network not working properly so,
And i went to IDEA show room on date 21 april 2011 and i submit my id proof , photo and porting charges.my unic porting no is AZ197626

procedure of portability is 7 working days, airtel delay 16 day But i dont receive any message from Airtel mobile operator accept or reeject porting . they are simply delaying my complaint saying somany lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig . Please. Help me sir

Dear Mr. Sunil,

I've faced lots of harrasment at Airtel Relationship Centre,Galleria at Gurgaon. All of executive are absolutely phathatic,incompetent and uneducated. I visited the centre with all the required documents for ownership conversion but even then he was saying that documents are incomplete and come again with the documents as said that Vendor Stamp is missing from lease agreement. When I asked what is vendor stamp and why are you looking for? He started cracking jokes at me in front of numerous people but still didn't give an answer. I was completly frustrated as my 2hrs worth of efforts just wasted with useless people.Unfortunately when I said that am going to complai about the centre, he look that very lightly and challenged me to go anywhere. Not sure where should I go and whom to escalate???

Completely GOONDARAJ........ I literally want to throw my airtel connection...

COMPLAINT REGARDING NO. PORTABILITY...


I WANT TO MAKE AN COMPLAINT AGAINST BHARTI AIRTEL SERVICES..
I AM THE CUSTOMER OF AIRTEL . 2 MONTHS BACK I WANTED TO CHANGE MY CURRENT SERVICE PROVIDER FROM AIRTEL TO BSNL.. AIRTEL COMPANY HAS ADVISED ME TO TAKE A PLAN AGAINST MNP PLAN .
I TOOK THAT PLAN . ACCORDING TO THAT I WS SUPPOSE TO GET SOME CHEAP CALL RATES WHICH WAS SUPPOSE TO APPLICABLE ON MY NET AMOUNT . BUT THEY DIDN'T START THE SERVICE OF NEW PLAN WHICH WAS CHEAPER THAN THE EXISTING ONE . I GOT MY BILL OF 581./- SUPPOSE TO GET 150/- . I COMPLAINED THEM . THEY DIDN'T EVEN CARE ABOUT THAT . AFTER AN MONTH AGAIN THEY CHARGED ME ACCORDING TO THE PREVIOUS PLAN . I WAS DISSATISFIED BECAUSE I AGAIN HAD TO PAY ACCORDING TO PREVIOUS RATES . THEY SHOULD HAVE STARTED NEW PLAN ,ACCORDING TO THEIR POLICIES . SO I DIDN'T PAY THE BILL .

RIGHT NOW THEY HAVE NO CONCERNED ABOUT IT & CAUSE OF THIS I STRESSED BECAUSE I WAS CHEATED .I WANT YOU TO PLEASE GIVE ME SOME ADVISE BECAUSE I AM SUFFERING FROM BAD SERVICE FROM AIRTEL.


COMPLAINER
KOUSHAL KISHOR TIWARI
[protected]

New Prepaid Number - Money is just disappearing - why not airtel find better ways to make money rather than adopting to swindling from account holders

sir
i'm loose my cell phone with sim. so, please changed my register cell phone no. loose no is this [protected], and please re-register this no.[protected].

Dear sir,
Good day!
We are facing the problem of ISD calls from last two month on our mob: [protected] ,
we have given complement to your customer care & your billing department Mob: [protected] regarding the ISD bill payment but till today ‘s date we have not received any responses from your side .
This is our last and final Intimation to you that we are not going to pay any ISD charges to you for the below number .
we are now using total 24 number of your network. We are facing many problem for all this numbers also.
We are mail you so many times regarding our problems but not get any satisfied answer from you.
we think this is the only vested of our valuable time..

Hiiiiiiiii,

I have airtel Friends Sim Card and I have charge Rs. 1.50 per sms for first sms.
But my classmate have also this sim card and he have to charge Only Rs. 1 for first SMS.

So, this is not fare about me because of same plan and same call charges,


Plz Help me, and stop this............

Customer Care also not tell me in details......

Dear sir I m Jitendra kumar singh using airtel connections for a long time and after being frustrated from the worst service by airtel when i tried to port out my mobile number to bsnl now airtel is not sending me porting code instead for that particular sms everytime Re1 is deducted from my balance ,like this i m always sending sms in format PORT [protected] to 1900 but the same error evrytime rs deducted and in reply ur request could not be processed pls try later after taht when ever I am trying to call Airtel customer care from my mobile [protected] since last 25 days not able to connect to the customer care neither 121 nor 198(Toll Free) because the call from my mobiles to customer care was fully ignored by airtel,I have sent many mails to the Airtel customer id's, event to the nodal office id's but there is no response inspite of continous follow-up. This is very frustrating as neither I am able to contact them nor they are making any contact and I am facing lot of issues. Also to add nobody is picking the phone in the nodal office of Airtel. I m using my self more than 3 connections of airtel Numbers are [protected],[protected],[protected],and from all mobiles calls to customer care is going except from only [protected] the calls are not going to customer care ,and after this type of service i hav decided to finish the remaining balance and port out from airtel to bsnl.Hence I request you to please look into the matter and solve it as soon as possible for which i shall remain ever grateful to u .
Thanking You
Date: 06-May-2011. Your’s faithfully
Place: Cuttack-Orissa Jitendra Kumar Singh
E-Mail: [protected]@yahoo.com Contact No: [protected]/[protected]/[protected].

Dear sir/madam
I m prepaid customer. My airtel no. [protected], the airtel tv has automatically on my no. And from last 20 day i am calling customer care 2 deactivate this service
Every day 10 Rs. Deduct from my account. I'm fed up of this service,
Please deactivate this service and see that it won't get activate again. I called customer care but unfortunately they don't help
Please sir/madam help me and deactivate this airtel tv from my no.

Thank you
Shane ali khan
Mumbai
My alternate no. [protected]

Hi,

I am a Airtel prepaid customer.

Airtel has sent a message from no: 59830 saying: "Thanks for choosing Radio Mirchi. You have been charged Rs 10/7 days. Call 59830 to listen Radio Mirchi for 100 free mins. To stop service, call 59830800." Does it mean Rs 10 will be deducted every day?

Airtel is sending SMS from AK 55678, 58888084, AD - Pooja (from other no's also).

Airtel is also sending other adult SMS even without me subscribing to such content.

I am also getting calls from unwanted numbers which when picked are automatic calls from numbers like: [protected], [protected], [protected], [protected], [protected], [protected] and many other numbers.

Kindly un-subscribe my no. for the above mentioned kind of messages & incoming calls.

My contact no. is [protected].

Regards.

Hi,
I subscribed the HD channels package from Airtel Digital TV. They say the it has the Dolby Digital plus Sound in these channels.

When I subscribed the HD channels there was no Dolby Sound in these channels and also there is a distorted sound. When I raise this with the customer care they send some incapable technical person who don't understands the problem and close the requests without solving the problem.

My problem still persists.

Thanks.
********************************************************************************...⇄


Dear Mr. Gupta,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding service issue.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated:29/03/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

Your complaint number for the above issue is 6433959.

We look forward to a long and fruitful association with you.

Regards,
Rohit Mittal
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.


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"Gupta, Anjan To
Das" "[protected]@airtel.in"
<[protected]@dell <[protected]@airtel.in>
.com> cc

03/26/2011 08:55 Subject
PM Digital TV escalation
P Please do not print this e-mail
unless it is absolutely necessary P









Hi,

I have some escalations to be done for my Airtel HD digital TV which is not getting solved by the customer care for a long time.

I have taken an HD package but the very next day on 21March I logged a
complaint(No: 6189442) regarding my problem with the sound in the MOVIES NOW HD channel. Firstly, I am not getting Dolby Digital sound in this channel. Second, the is a sound is extremely distorted whenever there is any loud sounds, for example explosion or airplane etc sounds.

I constantly chased the log in customer care and finally they asked me call on a phone no ([protected]) for my problem. Then again after chasing on this phone no for 2 days they sent 2 persons on 24th Mar. These persons had absolutely NO IDEA of the problem and promised to send some senior person.

I requested them not to close the complaint(No: 6189442) till the problem is resolved.

On 25th Mar, I somehow got connected to customer care 12150 and the person on the other side told that the complaint is closed and disconnected the call.
Is this the way you operate in the support?


May I request you to please look into this issue and get the problem resolved and also to get some more trained people to handle the incident calls.

Thanks.

Regards,
Anjan Das Gupta
Mob:[protected]

My name is Kumar Abhishek and my mobile numner is [protected].
I have never opted for any subscrition for Artel Blog. Suddenly one day an sms comes which says "your subscrition to Airtel Blog has been renewed and you have been charged Rs 10 for 10 days." My phone is on roaming with zero balance. I am not able to send an SMS to 52000 for the unsubscription. Now my balance has become Rs. -10.00 - negative value.
Can you please help my by unsubscribing from the Airtel Blog.