Airtel Complaints & Reviews

Wrong Recharge of Rs. 100/-
Sir / Madam,

My mobile no is: [protected] which is the Airtel Maharashtra Circle Number and I am using it since July 2009. The current scheme for my number was that of 1paise/second.

Since my balance was 6paise, I recharged my account with Rs.100/- (only for talktime) from a shop near my place. I recvd an E-recharge message saying RECHARGE SUCCESSFUL on[protected]. Talktime Rs.1.00. MRP Rs.100.00 . TransID[protected].
This Re.1 is also not shown in my Balance but i can call to any number.

Things to Note :
1) My scheme of 1paise/second got terminated and i am getting charged Re.1 for every call.

2) Also i cannot send any message since the balance shown is only 6 paise.

3) When i connect to Customer Care, they say you can't talk with the representative since your balance is low...

Hello Sir,

I am writing this mail to you after repeated and failed attempts to have a resolution from my cellular connection vendor. I have airtel mobile connection in my name and have been using it from past 10 years.

I have communicated with them to resolve my 3G GPRS activation on my cell phone connection which was deliberately activated and i have been charged heftily on the grounds o[censored]sage for the each data activity which was activated without my knowledge and consent or request.

Each time I requested them to consider my tenure having a connection with them and give a consideration to re visit the 3G activation mistake happened from their end. Till date they are saying as per their records they are very correct with data usage on my cellular connection and not giving any waive off for the same.

I am enclosing the communication details which has happened between me and airtel people.

I request you to look into this and suggest me the best solution.

Following is the email exceprt what I have sent to them.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 13/04/2011 17:08:07
Subject: Priority Concerns with Number [protected]

I hold the airtel mobile connection with a number bearing [protected], and I am
writing this communication with a hope that it will be addressed without any
standard consoling words infact a actionable words on resolving the issue.

As of today, 13 Apr 2011, my outstanding bill is Rs 2741/- and outgoing is also
barred, i have been with airtel mobile service from past ten years and due to
your mistake, I am in a state where I cant even make outgoing calls.

At this point, I am really loooking for solution rather than just reply to this
email,

Problems with my connection:

1. GPRS service activated without my consent,
2. There is no alert shared with me for activation of it, other wise would have
called back and cancelled it immediately.
3. Bills generated against GPRS usage.

Solution looking for:

Your priority and concern for the valued customer would result me being in the
airtel network otherwise i have to look for better options.

1. I am ready to make the payment against Call Usage and its taxes
2. I am ready to make the payment against monthly rental for the call usage.


Please note that, in past 10 years my payments have been well in advance prior
to last date.

These un happy situations hurt the relationship.

I hope you would understand and provide solution for the same.

Looking forward for your call and listening ear to solve the need. I can't call
you guys as outgoing is barred :(

Thanks,
Thomas Scaria

……………………………………..


Waiting for your kind attention on the same.

Thomas Scaria
Mob:[protected]

Customer ID: [protected]

Raised a request on 1st week of April for dish antenna re-alignment. Till date no action has been taken by Airtel. Visited the BG Rd, Bangalore Airtel office and spoke to Airtel reps. The rep assured me that someone would come over to my residence on 24th April morning and get it done. Till now, the issue remains there. I have already complained to Nodal officer and also written to airtel presence but of no use. Nodal officer is big joke. He will always say that it will be resolved in 24 hrs but nothing will be done. Tried calling the Technical Vendor(Communication Networks- Phone: [protected]) but they are worse. Either the phone will be busy or nobody will pick up.

Its a BIG SHAME for Airtel that their own vendors don't give a damn to their important business partner. Customer care are of no use as each time they will say it will be resolved in 24 hrs. Getting calls daily from Delhi Airtel office assuring me that it will be resolved in next day. But fact is that Airtel DTH customer service is a big failure. The only option left is to move to different DTH operator.

Nirmal

Dear Sir
This is for your kind information that your mobile no. [protected] located in Delhi NCR., disturbing me
So, Please tell me how we can do and where
i want to know the name of owner of this cell no.
on my Email as [protected]@rediffmail.com
or my cell no. [protected]
thanking you

Prepaid Balance theft By Airtel by automatically activating AL friends chat service

Dear Nodal Officer,
I,m the customer of Your Airtel prepaid No. [protected].I had register my no. in your DND service and a month ago airtel had automatically activated AL Friends Chat service at my no. and starts deducting Rs 30 pe sms. I had complained several times on your customer care but they said they will look into this matter and disconnect my call.Today Airtel has deducted Rs.10 from my prepaid Balance eventhough my balance was Rs. 1.83 only.and send the SMS stating that My chat service has been renewed.When i checked my balance it was Rs. -8.83 (minus Rs. 8.83).So pls look into this matter and disable all the addon services that has automatically been started by Airtel itself on my No.and Return all my prepaid balance that your co. has taken.

Yours
RAHUL KHARE
M-[protected]
E-mail : khare.[protected]@gmail.com

This is Ravichandran, B. ([protected]) from Coimbatore, Tamil Nadu.

Last week I got a call from a mobile number saying that "Hi I am Jeeva (Tamil Actor), would you like to talk to me ........" I disconnected that call and doing my work. After 5 mins I have received a message saying that "Rs. 15 is deducted for the activation charges...".

I called your customer care no 121 and after many difficulties i was able to talk to your "officer/staff". I have explained her everything and she replied that "sorry we can't refund your amount since you have activated something..." I have requested her to stop all these nonsense calls & message, she said that she will be de-activate all these with in seven days.

And yesterday[protected] I have got a call from[protected] this number when I was riding I could not pict up the call. After sometime I called back to that number, call was picked but no response, so i disconnected the call after 10-15 seconds. I have got a message saying that "last call charge is 10/-......"
AGAIN I called your CC no 121 and AGAIN many difficulties I got your officer/staff called "Saranya". I have told her everything she replied me we do not have any records for that........... I asked her to give it some other higher "Officer/staff" she passed the line to "Supervisor Deepa" AGAIN I explained all the stories she said we do not have any records now but we will be able to tell you the reasons by today before evening. I got a mss from 121 "thank u...... reference no CBDCC[protected]"

NO FURTHER STEPS/ACTIONS TILL NOW!!!!! I do not want to write you harshly. I know these are the tactics doing by the Airtel company to get the money from the customers and when the customer ask for any questions/enquiries AIRTEL officer say something else. For that also you are charging the customer!!!!.

Please take necessary steps/action and refund my amount (15+10) 25/- rupees as soon as possible.

Sir/Madam

This is regarding my attempt to Port Out my Mobile no. from Airtel to Vodafone.

I am trying to port out my airtel mobile no.[protected] from airtel to vodafone since 4 months. Initially they rejected my port out due to false claim - that i asked them to do it. But I DID NOT DO SO.
Then, I called customer care to resolve the query. They asked me to resolve it by sending an SMS to 121. But that SMS was actually for CANCELLING the port-out request. I was fooled by the executives again.
All this happened in Feb, 2011.

Then I contacted the Appellate Officers but they also have taken 3 months to simply port out my number. They delay my calls, suddenly disconnect my call, never follow-up, give reasons of technical faults mostly, Always say that its not their concerned department, keep me on hold for a very long time, and always ask me to apply for a new port-out form.
IT IS VERY FRUSTRATING.

Over past 3-4 months, I have talked to the following persons in Airtel-Appellate Office:
Anuradha, Piyush, Nidhi, Kunal, Sanchita and Rituraj.

They always ask me to repeat the same story again. I am totally fed up.
These people are not able to SIMPLY PORT OUT MY NUMBER, inspite of being the higher authority of the company.
They give false suggestions and only delay the matter.

I request you to kindly look into the matter immediately.

Thank you.

Ritika Dua
Alternate no. - [protected]
Email - [protected]@gmail.com
Latest UPC for Port-out - AD 591137, Expiry - 10th May, 2011
Complaint No. with Airtel - [protected] and CUNRM3040

I have bought 3G usb modem from a shop. I have invested Rs. 1908/- For 3G modem & around 109 for Activation. I have been told that you will get speed around 256 kbps. and after lounch 3g you will gate 3.6 mbps But now I am getting speed which is shown by modem is:- maximum-56 to 92kbps (Few minutes in hours o[censored]se) Minimum- 0 to 12kbps (maximum time of the day) Average- 6kbps (the average speed after use for a hour).airtel not having customer complaint portal.
Device name-E153
My modem serial number is-KMA5TA10B2308684
IMEI-[protected]
MY MOBILE NO IS [protected]

This is with reference to landline no :[protected], a broadband service is associated with this number and the internet was not working from past 2 days, more than 48 hours, one can feel the heat o[censored]navailability of internet for more than 2 days.

From past 2 days i have called the customer care for more than 20 times and spent around 30min for each call, but still its not resolved.

Tried calling nodal officer, but it was a waste of time as i couldnt connect to him even after calling him more than 6 times.

Unfortunately i could see there was only one technical guy running around entire R.T.nagar area and he doesnt know any technicalities and bluffing around. my office will be closed by 6:30 everyday, but unfortunately i could see one executive updating the status as the issue was resolved after attending our place at 8:30 in the night.

No one could help me with this and the issue is still pending, with we wasting 2 days without any work as we are into web development, one can understand the problem without internet.

I seriously dont know wr to complaint or what to do, Please do someone help me, Final conclusion is i lost hopes on AIRTEL (One of the leading telecom serv ice provider with very good reputation)

I am using Airtel broadband high-speed internet plan. It’s a 4MBPS plan (Impatience 1399) which comes for around 1500 Rs. /month (including all the taxes) I am a regular bill payer too.
My AIRTEL land line number for this broadband connection:[protected]
This plan has one limitation that if the user crosses 25GB download limit the internet speed automatically reduces down to 256KBPS for the rest of the month, which is very slow as compared to 4MBPS.
Complaint number for billing cycle 26th April to 26th May: 868880 (current month)
Complaint number for billing cycle 26th march to 26th May: 868880 (last month)
Both complaints still not resolved though issue being the same every month
For last 2 months I used 4MBPS speed for only 10days (26th march 2011 to 30th march 2011 i.e.5days and 26th April 2011 to 1st may 2011 i.e. 5days) and I am paying Rs.1500/month for 4MBPS connection but in reality I am using only 256kbps speed very slow internet from 26th march 2011 to 5th may 2011. Just because of some technical issue in AIRTEL system.

Now my complaints against AIRTEL are as follows
1. My speed was reduced before I cross this 25GB limit. It’s happening for past 3 months out of which 2 months I lodged a complaint but did not get any solution from AIRTEL.
2. I took this matter to Nodal desk last month they promised this will not happen again still I am facing the same problem this month.
3. Customer care executives are so irresponsible at AIRTEL they don’t even bother to call back even if they say that they will. Every time I have called back to AIRTEL customer care. In fact many times in last 2 months my complaint was marked as resolved without my concern or without making sure that the customer is satisfied with the solution or not.
4. AIRTEL people do not understand what my problem is, they are just considering this as a limited quota of download exceeding case and they are just ignoring the case BUT I AM SURE THAT IT’S A BIG TECHINICAL PROBLEM IN THE AIRTEL SYSTEM.

I got there auto generated mail saying you have crossed the quota on 1st May 2011 but till that day I had downloaded only 15GB.On Airtel.in website when I login I can find out how much MB of data I have downloaded there I can see a day to day log of downloaded data and it shows I have not crossed the limit of 25GB till today (5th may 2011) but I got the mail saying I have crossed the limit on 1st may 2011 itself and my speed is reduced since that day. I have kept all the airtel.in information in a picture format which can explain how there system is showing that I have not crossed the 25GB limit. (Please see the attachment) Last month same thing happened I got mail on 30th march saying I crossed the limit of 25GB but when I checked on Airtel.inmy account I found that I have not crossed 25GB limit.
I confirmed this with airtel customer care executive Mr.satish pani yesterday that this information is proper or not so he confirmed that whatever data of download has been shown on the airtel.in site is completely true and we can trust on that information. He also said that someone will call tomorrow from airtel and they will solve this problem. I got a call from[protected] Mr. Kishore gudhekar today morning at 9.15am (date 5th may 2011) I explained my complaint to this guy again because he was in the impression that this is just quota exceeding case but when I explained him the problem he straight away said I can’t help you with this and you mail nodal desk but I have already did that so he just disconnected the phone. To my surprise when I later call airtel help line I came to know that this careless person marked my complaint as resolved. When I had a talk again with customer care at aitel, Mr. kander Trivedi reopened my complaint and said that I will get a call back within 4 hrs but I really don’t trust AIRTEL now…
About the nodal desk of AIRTEL Mumbai,
Nodal officer for west region Mr. Sunil batra
The number is[protected] email id: nodal.[protected]@airtel.in
I tried calling many time to this number in different times of the day but still nobody picks this phone.
Last month once I got lucky and some female picked up the phone at nodal desk I explained my problem to her again from the start (NOTE: I guess they don’t mention the problem when a complaint is pending they just put it aside) and I asked for an apology letter if it’s the problem from AIRTEL side. She agreed that it’s a problem from AIRTEL side but she denied my request to give me a letter of apology from AIRTEL instead she said I’ll put a mail saying this was AIRTEL’S mistake and this will not happen in future. I dint get any mail from her and sadly just next month I am facing the same issue and my speed is down to 256KBPS.
I have placed many mails to nodal.[protected]@airtel.in but from their side too I see no efforts to solve this issue.

For last 2 months I used 4MBPS speed for only 10days (26th march 2011 to 30th march 2011 i.e.5days and 26th April 2011 to 1st may 2011 i.e. 5days) and I am paying Rs.1500/month for 4MBPS connection but in reality I am using only 256kbps speed very slow internet from 26th march 2011 to 5th may 2011 Just because of some technical issue in AIRTEL system.

I am trying to get a solution for this problem from last 2 months but AIRTEL persons are not helping me at all. They are just making new complaints every time when I call them or the just re-open my pending complaint.
I am fed up of calling such worst customer care of AIRTEL which includes the NODAL desk and the irony is for such irresponsible and careless customer service they even charge me for every customer care call too!!!!

Please help me.

Regards ,
Yogesh sukhatankar
+91-[protected]
[protected]

dear sir
my name is abdulsafeer and ma mobile no.is [protected] i hve been using airtel network for past 3yrs as der s no network coverage in our remote area i had decided to change to idea network during that interval one of airtel executive named as shreedar from bagalkot with a mobile no.[protected] contacted me and promised me saying that he wll sort out the network problem within 3days and asked me stay in current network trusting to his word i cancelled my port in request but nw he is escaping from his word by saying that ders server problem. nw im n dilema i hereby request plz to take strict action against such executives nd sort out my network problem so that common man like me wll not lose trust in Indias no.1 network. i hope that ma request wll be granted
THANKING YOU


YOURSFAITHFULLY
SAFEER
MY ADDRESS
Bithpade house
Bondanthila village
padu post
mangolore D.K
Karnataka-57502

have been registering complaints for[protected] since past a year and consectively since past 4 days..but all in vain coz non get resolved....
my bills are not being delivered to my address or mail id so i do not know my outstanding or due date, still have been paying bills according to the last ddate on the last bill recievd..aftr many complints my address is still the old one..
my phone is not working, it is without dial tone sinc 6 mnths but all complaints falling deaf on AIRTEL CONSUMER SERVICES...
my networ is disconnected due to non payment of bills whch i have been paying regularly evry mnth since past 4 years,not a single bill missed its payment, an today no payment is d reason cited for disconnectiong services.
AIRTEL TROUBLES ITS CUSTOMERS AND ITS CALL CENTRE PEOPLE HAVE NO RESPECT WHILE DEALING WITH ITS CUSTOMERS..
they say openly i[censored] want to continue wid us , ok or else u can switch to other networks, do not bother us.

From past 15 days...signals comes and goes off every 30 seconds...very annoying..pl help

Capt Neelam Singh

Dear Sir,
I want to know that who gives the right to the telecom companies to forward any customers personal details to any other stupid companies who starts disturbing us 24 hours by sending "SMS" and VOICE CALLS. I am having a Airtel number [protected], everyday im receiving more then 30 sms and voice calls. I tried to connect to airtel customer care but there also they just start their pre-recorded computerized massage regarding their stupid plans and then disconnect the call without transferring the line to the customer care executive. i have sent a mail to [protected]@in.airtel.com also, i have sent a sms also by typing " START DND" to 1909 but there is no response.

Now it seems like i have done a crime by taking a airtel connection. i am frustrated with this.

dheeraj.

I am not sure this is just my observation...this is my 8th complaint in a row in just 3 months after porting my number. I recharged and no benefit credited. Second I enquired about some recharge and they informed different benefits of GPRS what is present in actual. It is a total loss of Rs. 300 at my three mobile numbers. Also i lost my patience when i sent a sms to port my numbers and didnt get any UPC code when i tried porting all three...

Hi Sir/Madam,

I got a airtel connection from Gurgaon, Hariyana. My number is [protected].
I activated Mobile office service after recharge with 98 Rs. (for 2 GB) and requested for automatic renewl of this service (each month). I also got message from Airtel for same and used internet in April 2011. Now again I got the message (at 3rd May) that your service will be activate automatically within 72 hours if you will have the appropriate balance.

I had 156 Rs of balance so, today I should have the Mobile office service activated and the balance of 58 (deduction of 98 for Mob. Office Service) but as per now I don't have a single Rs. of balance as well as service is also not activated.

I tried a lot of times (7 times in 2 dyas) to contact customer care representative, but either they disconnect the line or misbehave with me.

I totally fed up with this type of irresponsible behavior and I don't have any option.

I hope some action will be taken against this and i can access the mobile office with proper balance in my account.

I also want some punishment for responsible person and company (Airtel).

Thanking you
Rupesh Kumar
91-[protected]

I am using Airtel Prepaid Connection nd my number is [protected]...
Customer Care is not responding to my calls. wenever i call to CC, d call automatically disconnected....
will dey pay attention to that....
why they are wasting money on CCE's....
also, another complaint, auto activation of services.....
i think companies are short of revenue, datys why dey r generating it thru illegal ways...:P
nd also speed of Airtel GPRS coonection, my god, amazing speed.....
just 500-600bytes/sec.....
r they providing GPRS service of 19th century or wat.....nd please tell me where to complaint bout all of above....???

I am Chirag Bodar. I purchased a new SIM on 12-Apr-2011. I have submitted my duly filled application along with all required documents/photo.

Airtel barred outgoing calls for my number without any communication or intimation (probably on 29th or 30th April). I came to know about barred outgoing calls only when I needed to make an outgoing call which is on 2-May-2011. I did recharge on the same day 2-May-2011 (curiously which was allowed without any problems). I called up their customer care immediately on same day (2-May-2011). Airtel told me to submit address proof related documents again. Reference number for this conversation is CWBAR[protected].

I went to Airtel office on 3-May-2011 (Opp. Jayadeva hospital, Bangalore). Airtel front office guy again made me talk to Airtel customer care. Customer care person told me that address verification is not done, so number will be recycled. I will also lose all the amount I have as my balance. Reference number for this conversation is CWBAR[protected].

I can assure you that I did not receive any calls related to address verification neither my friend whose number I have given as reference.

I would like to continue using this number. In any other case, I am determined to move to consumer court.

Note: I am already using one more SIM from Airtel with same address since more than a year now. May be if this detail can help in resolving the issue. I have also provided reference numbers of the communications in case Airtel wants to have more details about my number/address etc.

B0001 problem not solved for last 5 days
Hi

I have been facing this B0001 and video problem for last 20 days. 15 days ago, I have registered a complaint in airtel customer care. They said a engineer will come to my home to solve the problem and this is the same answer for last 12 days still engineer does not come. I have chenge the new stp box 25 days beck ,changed the dish angel but nothing worked out. If anyone had this problem and got solved. Please let me know.

For Airtel officials:
Customer Id: [protected]
Complaint No: 7482918

Thanks
shambhu

Dear Sir , Madam ,
This is to bring to your urgent notice that ,
Inspite of repeated re - assurances ( details given in mails below ) , more than 50 days have passed but Airtel Cutomer Care has not transferred the landline and broadband connection ( A/.C No.[protected] . We had given the Landline reansfer request 0n 8th FEB 2011 even bofore we left gurgaon .

There is absolutely no feedback from Bangalore costomer care as to when the connection + broadband will get installed , only acknowledgement mails are send against the complaints mailed ( details of mails attached below ) .

On May 1st 2011 , I was forced to write a mail to the Ombudperson at Bharti Airtel , even then there is no response from Airtel .

Being completely put off , i asked for disconnection of this account and have applied for a fresh landline connection on 27th April through your customer care representative Mr. Mahabaleswar ( contact no. [protected] ) . he filled the form , took Rs. 500 cash , committed that landline will be installed in 3 days , again 8 days have gone , and even the new connection has not been done .

This is simply cheating and harrassment of the highest order .

I hope that , this time this issue will get solved once and for all . Me and my wife still use airtel mobile , I have a corporate connection , but > 50 days to shift a landline connection has forced me to re - think about Airtels service abilities. This is how a company starts loosing its loyal customer base when they are pushed to make alternative choices .

Thanks & Regards ,

Arnab chatterjee
( M ) [protected] .

R – 17 , Golden Enclave ,
Old Airport Road ,
Near Manipal Hospital ,
Bangalore – 560017 .