| Address: North 24 Parganas, West Bengal |
To Whom It May Concern ,
This is really a serious complain to be noted & hope to get a positive response , The Call Was Received At 13:40 on dated 09/05/2011 from the number +91-[protected] , a lady who gave a call confirming a wrong information with the words which was completely known as a threatening call . She confirmed that there is a case filed against the customer presently using the number[protected] an airtel broadband and fixed line connection and the customer have to attend the case at patiala house in delhi anyhow by tomorrow 10/05/2011 , when she was asked about the details , she gave a complete wrong information of The ADDRESS , customer resides in and the usage too , which was very clear , then on she not only harassed but used such Threatening words which were really not accepted from any reputed organization and its customer service , the words also contained some illiterate English language which is again not expected from a trained customer care executive or the department of the organization she was calling from , as we all know AIRTEL is a reputed and well known organization providing telecommunication services worldwide. The total conversation was recorded as my phone have the facility to do so . She informed that she will send police within next 30mins from the call duration , but when the time was already over , being a responsible customer we gave a call back to the same number +91-[protected] and the call was received by the same lady which made us more surprised , because a customer service will never have 1 employee sitting at the same chair with the same number . We therefore have filed a harassment case against the number and the company she called us from , because the total call was a threatening & wrong information call . We want this to be published & inform every citizen of our country INDIA , so that the organization should first get the correct information and then only make such illegal calls to there existing customers.
Until and unless this matter is solved , we regret that we want disconnection on the service provided by a irresponsible organization to there customers.
Thanking you ,
On Behalf Of The Customer
Mr.Raj Prasad Gupta
News Reporter , India.
Airtel DTH — re-installation charges
HI,My Airtel-DTH is getting "no-signal" problem again and again. I got solved this problem two times before but this time I requested to re-install my Airtel-DTH in the same home but at different place. I confirmed the charges of installation that was 200 RS, But when the agent came, he demanded 300 RS and when we told about the conversation with customer care agent.He just refused to come at my home.
Its not a matter of money, Its just a matter of trust and services that Airtel provides.