Airtel Complaints & Reviews

Airtel Account discrepency Sir,

i use a airtel prepaid no [protected],. .today 15.05.2011 i am top up Rs 250 first via SBI mobile banking service , then i check the balance by *123# it shown only 1 rupee in my main balance . I am too confused try another time top up same again 250 this time get 2 rupees talk time only .all of a sudden i got a message from airtel that i have no balance in my account.i contacted their customer care, and found out that the money is being added to my special account and my main account dosent have any balance.i dont know how much is charged for the call as when ever i talk i got a message that my account has a balance of 0 rupees, ,even my special balance have 500 rs . still i cant make any outgoing calls as my main account is very low and in a negative balance. all i have to ask airtel is, why you people want to cheat customers by saying a main account, a special account, even tough i have money as balance i cant make a call. is this called service?
Airtel Please dont earn this way of cheating by people

Very slow airtel internet mobile office speed of 2-4kb/sec,earlier it was 20-25kb/sec.Plz increase it.

Hi,
I had a post paid connection from airtel for six months, in second month of service i call to cutomer help line to change mi billing address, an CCE ask me to walk up to airtel relationship center with one photo add proof and add id to make change.... i submitted my document twice in two months ...but nothing changed then i made 7 copmlaints and request to change my billing add... they always said that give us 7-10 days it will be changed after 6 months if srvice i told them not to call me againg for any kind of bill paymnet as i am fedup with your services, then after i stop using airtel service,, this is worst service from nations leading mobile service...

number used = AIRTEL= [protected]

sir good morning
i have so many problems in air tel prepaid connection
network problem
3g not activated plz activated bcoz so many people like to airtel internet
in tower they move some distance no network so many problem
regards
s.kanniappan
[protected]
fse in last 2 years

my customer number is- [protected]
i got a recharge of rs. 300/- by my account recently.
the amount has been deducted from my card but the recharge is not successful.
kindly consider my account.
as soon as possible.

CUSTOMER ID-[protected]
THERE IS NO WEATHER PROBLEM OR CONNECTION PROBLEM STILL SHOWING
ERROR CODE B001. PLEASE HELP SOLVE THE PROBLEM SOON.

Dear sir,
I am suposed to get 6 sms from icici bank customer care between 10th to12th of this month. icici bank officials are asking me to complaint to service provider (Airtel, India). At the moment i am in UK. When i am getting sms from others why i am not getting from icici bank.
This is to treated as urgent & resolved with speed.
Mob no. [protected]
Name: S.N.Sudheendra
13/05/2011

SINCE 12.02.2011 I HAVE BEEN CHARGED BY THE AIRTEL FOR THE SERVICES WHICH ARE NOT REQUESTED BY ME AND I HAVE LODGED WRITTEN COMPLAINT. SO FAR NO ACTION WAS TAKEN BY THEM. I HAVE VISITED THEIR AIRTEL OFFICE IN GANDHINAGAR BUT THE RESPONSE WAS POOR AND THE PROBLEM WAS NOT RESORTED. TODAY AGAIN THEY HAVE DEDUCTED FROM MY PREPAID MOBILE BALANCE A SUM RS.45/- TOWARDS CALLER TUNE WHICH WAS NOT REQUESTED BY ME. SO FAT THE AMOUNT DEDUCTED FROM PREPAID BALANCE WAS MORE THAN RS.300/-. EVEN I CALL ON COMPLAINT NUMBER I HAVE BEEN CHARGED FOR THE CALL AND THEY SAY THEY DONT HAVE ANY FREE COMPLAINT CALLED NUMBER. THE OUTLET PEOPLE ARE ASKING ME TO APPROACH THEIR OFFICE IN BANNERGHATTA ROAD. THEY ARE NOT IN A POSITION TO UNDERSTAND THE CUSTOMER'S PROBLEM AND THE VALUE OF THE CUSTOMERS TIME. THEY ARE CHEATING THE PUBLIC BY PROVIDING THE SERVICES WITHOUT THEIR REQUEST AND DEDUCTING THE AMOUNT FROM THE PREPAID BALANCE WITH THEM ASSUMING THAT THE CUSTOMERS ARE FOOLS. I NEED SPECIFIC ACTION IN THIS REGARD

Hi All,

This is to inform you about the customer service what you provide to your customers.

I am using Air tel dish for last year and i was really impressed with it and with your service, but the recent experience which i had with your people made me to thing that i have chosen a wrong service.

Here is my problem,

Recently i heard that air tel provide movies now channel for the customer at 11.03 rs/m( sorry if i am wrong with the charges).i was interested in that and called up the customer service on 26 April in order to activate, the agent who attended my call checked with my account and said that it might take 5 business days to activate the channel since i am an existing since i am an existing customer. i was comfortable with that and ended up my call thinking that it might be done in the given time period , but that dint happen.

Here is my second interaction with your people on 6th of this month. i made around 5 call to reach your agent and i got the information that your engineers will get back to me in another couple of days to fix the issues, but still i dint receive any calls from you guys and really fed up with this.

people who are responsible for this , kindly address to this ASAP or i might need to change the service.

Please find below the registered Account and Telephone Number,

Account Number : [protected]
Telephone Number : [protected]

Note: Registration will be under my dad name, if any one wants to reach me you shall call me on the below mentioned number.

Your response for this case is more appreciated

Thanks & Regards.
Naveen Kumar.P
[protected]

Hi,

I have a subscription of Airtel Broadband 4 Mbps connection. I have been having technical problems with my broadband for last 30 days. The technician has been unable to repair the fault completely. The repair doesnt last more than 2 days and the problem again comes back. i have registered more than 10 complaints in last one month.

The technician gave me his phone number but whenever i call him he never picks. He turns up only after we keep calling him for hours or sometimes even after 2 days of registering complaint. I am really tired of this problem. This is the worst service any customer could receive.

I have also tried to talk to a senior person but none picks up the call. I do not know what to do.

Please take care of my complaint as soon as possible or disconnect my connection so that i can shift to some other company.

My details:
Broadband Phone no.[protected]
Location - Noida
My Contact No.- [protected]
Email - aarif.[protected]@gmail.com

Dear Sir
I was in the beginning [protected] tata number but before three months starting in February, 2011 the number [protected] as MNP plan ported from tata to bsnl and during the three months the problem faced in bsnl network, I have decide to ported my nos. as Airtel and applied the same and after that dated 04.05.2011 I received a message from no. 59110, time 20.06 "Your request for porting the [protected] to Airtel has been received." after that I received all the message which are in the time of porting when confirmation received in the old sim of bsnl. Your porting have sucessfully done, next day I collect my SIM from the shop, where I applied for porting and fill application form. When I insert the sim in my cell I already got 2 sms from my son's school from Airtel new sim but not possible to do call or receive call. I have suffering from heavy losses during time, I have already aware the problem ti Airtel customercare through email and call the same.
I want you see my problem and take action to recover my loss and facility.

Chandra Sen Dwivedi
Advocate
[protected]
2/667, Gajia Khera, Shuklaganj,
Unnao

This is a classic case of FRAUD by airtel. I am a consumer of Airtel fixed line & broadband services since 2007 and has been fully satisfied with the services till this incident occured. Due to my needs I felt like subscribing for new fixed line connection, and i thought, based on my previous experience, who better than Airtel. The sales team response was quick. The executive, Mr. Ajay Shukla Ph. [protected], handeled my case and I paid him the Cheque of Rs.500/- drawn on Bank of Baroda, which was encashed by the bankers. My new connection was installed and I was provided with a connection no. as[protected]. All was well till now. Suddenly after 15-20 days the connection stopped working. As a routine procedure I booked my complaint on the customer care. On doing so I was informed that this connection is not in my name as it is registered with the IT department of the company. I was flabbergasted because I had invested a lot on the new stationery of the firm and the above number was widely circulated through web and stationery of the company. The line man informed me that he is not able to configure how this number was provided to us and that there is no way in which I can get this number back again. Now I am running from pillar to post but to no avail. This has caused us great financial setback as well us unmeasurable loss due to non working of this number.
Now I intend to approach the Consumer Court with my case.
Alok Misra
[protected]

HI THS IS JITENDER SHARMA, i am only single user of internet at my home and working,...our airtel landline no is 41718215, haing rs 250 rental plan wth rs 99 topup ( unlimited internet download frm 9 p.m to 8 a.m and 400 mb in day time 8 a.m to 9 p.m ).......i am sure i nt use internet in day..i[censored]sed thn 2 times just irctc for tatkal booking.....and tht cnt consume 400 m.b, we getting many call fr go fr plan change but we refused, now they send us above rs 800 bill..........

whn i clld customer care so he teaching new line tht u hv to of[censored]r modem nt computer only.wht is means.....airtel exective blaming on me whn i req fr a complaint launch.ths never happnd ..

whn u ask fr new connection airtel install in 24 hours and whn u req fr permannet dissconnection....harresment start frm airtel and take 3-4 months fr dissconnect line..

I HAVE REGISTERED THS COMPLAINT AND SHARING UR FRAUD SETUP WITH ALL MAXIMUM INTERNAT AND AIRTEL USER OR WHO PLANNING FOR AIRTEL CONNECTION.......


UR FRAUD COMPANY........I MEET WTH MANY WHO SY I[censored] NT HVING UNLIMITED NET PLAN AND UR NET USER U DO THS ALL SO U GET HIGH RENTAL USER..........
ON
http://www.consumercomplaints.in/new_complaint/
I UPDATE UR WORKING , AND ALSO REGISTER WITH CONSUMER COURT TOO, I KNW UR PRIVATE FIRM BUT SAME AS GOVT FARM U DAM CARE AND WORRY WITH ANY COURT CASES......

BUT U U DOING WORNG I AM SURE.......

I USE INTERNET ONLY AT NIGHT.......AND WE HV 400 MB FREE USAGES INCULDED IN 99 RUPESS TOPUP.........

WTH SYING U NT OF[censored]R MODEM U HV TO PAY..........THS IS NEW LINES U FORMED FOR BLAME TO CUSTOMER AND CHARGE WORNG,EXTRA

My mobile no is [protected] a prepaid connection. I never told to activate sms alert from 53030 (Cricket Updates). But Airtel itself started the service without any permission and for the same they will be deducting money for my prepaid balance.

I kindly request you to stop this service and try to return the balance i lost


Regards
Abuzar

Dear ,

I have taken a New sim in andrapradesh,,,and nw im in patna bihar ...i have taken the sim on 25 th of april,,at that time i have given my passport xerox and photo..i asked twice to outlet owner to confirm whether the documents or ok or not.. he surely said ok.. later twoday the the incoming calls are barred ..then outgoing calls are barred..then i got a msg that the proper document are not submitted,,then i send my brother to know what exactly the problem..he gone to warangal ( airtel outlet Ramcellular)..the CustomerCare executive told that its acommon problem to happening with every one..i will solve the issue..with in 20 mins he unblocks my outgoing calls..then yesterday 11 th of may i got incoming calls are barred..i got the same msgs again.. i tried so many times to customer care but no proper response,,(apart from this why airtel people charging for calls to customer care...50pc for 3 mins ) i send my brother to the same outlet but no result....why its happening ...i need the proper reason and quick problem solving.....plse help me very fst.....My mobile No is [protected]

Dear Sir,

I enrolled for Airtel IPTV Service on 11 Jan 2011 vide at my residence in Sukhdev Vihar, New Delhi.
For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband at 512kbps speed and a landline connection.



My experience so far has been VERY FRUSTATING, full of agony, mental torture and all my communication is affected which has deeply hurt my family, my aged parents and my profession/patients.

The service worked initially for some days only. But it starts hanging the pictures and No network on 25 Mar 2011

after my complaint on 27 Mar 2011 repeated on[protected]complain No. 44597622 and 44821264 respectively), Airtel Replace my Modem But problem not resolved.

Since 27 Mar 2011 the service has hanging problem and no network till Now, Me and my friend's repeated calls to Airtel service centers are either disconnected by IVR or not logged at all. I am always told that either the Server is down or the Server is getting upgraded. I’ve been talking to Airtel technical agent and they suggest me to remove all connection from Modem and Connect again after a mint. When I contact to Mr. Gaurav[protected] – system installer) almost daily (for last 4 days) to get the service working but everyday he tells me that this are have some network issue it will be resolved soon.



Due to this problem I have not paid airtel bill (No.[protected] Dated 12 Apr 2011, Amount: 1101.90INR)

Because I want to remove 12 days chanrges from this bill , In these days I have not used Airtel Services.



1. I request hanging and no signal problem to airtel by Mail to [protected]@in.airtel.com on 9 may 2011

After no response from airtel

2. I repeat mail to 121 for disconnection of services on 10 may 2011 , When I was trying to reach airtel by phone my phone was disconnected after 15 mint hold on IVR.

3. I gain call to airtel by phone on 12 may 2011 against service request No. 46227820 ,

But No one come for service/Disconnection from Airtel. ,

4. I repeat my complain to 121 again on 13 may 2011 to disconnect service (Request No.[protected]

After my 4 complain within 4 days Mr. Gaurav[protected] – system installer) called me and told me that my wiring is defective so they have to install new wiring but they don’t have stock of those wires so I have to wait.

See attached pic of last month for your refrence.



Despite of solving my issue airtel continue to generate another bill on 12 may 2011 of amount: 1176.90 with a late payment fee of INR 75/-)

Now airtel want me to pay INR 2356 But, I want to Remove 45 Days Charges from this period,

Otherwise I will not pay any panny to airtel.



If the service was launched recently, I fail to understand the need for a server upgrade. Why has the service been commercial when the basic infrastructure is not ready to support the triple service.



My family members are deprived of their entertainment needs as the TV is down. My kids school assignments are affected as they cannot do their research on internet and they have to spend money on cyber cafes and a family member has to accompany them for the same which causes lot of inconvenience and has upset the family schedule. My profession is affected since I cannot contact my patients for their problems or after-care since last 45 days which is adding to my loss of income.

By subscribing to this Airtel service, I seem to have enrolled for agony, if nothing else.


I want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of Telephone, Broadband and TV and for the harassment, mental agony and loss of income it has caused to me, my aged parents, my kids and other family members.

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services. No Telecommunication services should be allowed to run if the Operator cannot restore it in 2-3 hrs.

Dear sir,

I transfer my mobile service provider against Mobile No. [protected] from Idea Cellular Ltd
to Airtel Ltd on 29th April,2011 through Airtel Franchise office Chandra Charya Chowk
Haridwar. On getting the SMS from Airtel on 6th May,2011,I deposited Rs.99/-( Life Time)
and Rs.200/- towards pre-paid charge coupon.

It is regretted that depsite repeated requests and visit to Haridwar franchise office
I am unable to receive and make calls from my mobile number.I have also received
the following email 3days back but no action till date.

Please assist me in the matter.

Best regards.

Anita Bhatia,
497,Model Colony,
Hardwar
Alternate Mobile [protected]


--- On Tue, 10/5/11, [protected]@airtel.in <[protected]@airtel.in> wrote:


From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Acknowledgement Mail.
To: [protected]@yahoo.co.in
Date: Tuesday, 10 May, 2011, 8:38 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Pre-paid connection of Mobile No.[protected]-Anita Bhatia
Date: 10/05/2011 08:46:20 AM
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Message body:
Dear sir,

Depsite my repeated requestes through emails,I am unable to receive and make
calls
from my above mobile connection. I had paid Rs.99/- for life time and Rs.200/-
for recharge coupon to your Haridwar franchise on 7th May,2011.

Yours immediate response is awaited.

Thanking you


Anita Bhatia
Managing Partner
Continental Services
A-503,Pawittra Apartments,
Vasundhara Enclave,
Delhi-110096(India)
Phone:+[protected]
Fax:+[protected]
Mobile:+91-[protected]
website:www.metalimporters.in

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi Team / All,

This is with regards to the issue which we are facing for the past 24 hrs. We have been calling various people and talking to multiple executives in airtel to get this problem rectified but nothing is working. Each time I call and ask for the next level of escalation, I don’t get a proper response. The executives are not willing to send any sort of e-mail response about the problem and not even ready to...

I have 3 prepaid phone connections from airtel - numbers being [protected], [protected], [protected]. I have been receiving various messages about services being activated in these 3 numbers at some monthly or daily rentals. Please note that i have been paying and recharging for whatever service i need. Let me make it clear that you have no authority to deduct amount from my credit in these connections and give me service. Later i have to run behind you to get these reversed. What non sense is this? There is a limit to fleecing your customers. The only services i have now is a 44 rupees sms pack and 399 blackberry pack in my phone number [protected]. I do not want any other service whatever it is!!! Please understand that and credit back to me any amount that has been deducted in these numbers for services which i have not requested. I just not received a message on my number [protected] for some bolly pack and that i have been charged rs. 10. Is your company sunning in such a bad way that u need to cheat customers of ten and twenty rupees to make profit. Please understand that i dont need any of these services. And please make sure that these kind of deductions no more happen from my account. Situation is like a robber coming and looting my house and i have to run behind him to get my hard earned money back. This is simply ridiculous!!! As i said, i dont need any additional service other than what i prepay and recharge against any of these above numbers. I dont need your help to deduct money and give service. If i need something i have the literacy to ask for it and the ability to pay for it when i feel i need it. I hope this message is clear!!!

Daily getting message that "Ringtone ka maharaja" has been renewed and charged Rs.3 for that. I never requested for any service and already under DND. Also charging Re.1 for news alert getting in my mobile without my notification. I could not able to talk to the customer care agent. I understood that if you try to contact customer care a couple of time, your further attempt will end up in hearing automated message.(Informed by agent sitting in Airtel office at the beginning of MG Road Ernamkulam). I speak with customer care from Ernamkulam airtel office and deactivated the service but still no information about the refunding of money. When I contacted a senior agent he given the cell number [protected] which never getting connected. Please stop this kind of cheating and try to increase the revenue by giving good service.