Airtel Complaints & Reviews

Hi Sir,

I already gave compliant on this please find below for which i got response and my compliant,i got only one time respond,but i didn't get any information to resolve my issue,rakesh (Airtel employee) was communicated for the same,but he didn't,t provide any information and he told get back me within 4days,but i didn't get any response and its already completed more then 1 month.so again i put complaint for the same.

Earlier Compliant Description.......

Hi Sir,

I was used airtel as post paid connection.after that i was change like prepaid after that few months back they deactivate my number,even with any intimation,so i need the same number and also i was paid amount for that number when i was taken.
For this issue i called so many time their customer care service,they not giving any proper information this,evry time time they saying something different way when i had disscusstion with different customer care people,even i had with their supervisor & manager also,when i had discussion with manager,he told me like we will give feedback for the same,but i didn't get any information,again i called them,then asked them why you people doing like this,they say simple sorry,at that time i was ask any referency ID for raise request for my issue,then they said we cann't provide any thing for that.like customer have any query,then they called customer care service,at that time they cann't provide any referency for that,i am wondering how they people tarck customer issues.
So please let me know sir how can get same number.

Thanks

Dear Customer (citsvenky ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in

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To

Respected sir,

I have using the mobile service of airtel from last four year, I have airtel mobile number [protected].I am face lots of problems during this last one year.about miss cal alert.without providing this service airtel charge for this service so, now i want to inform you about this problems. When i complent on this problem to airtel customer care and there seniour executive they can't give a proper information.

So, I kindly request you please taking a proper action on airtel company.
thanking you

Date: May 11, 2011

Hi,

I am one of you customers having a relationship with Airtel for over 11 yrs now. Currently, I have a compliant for my broadband connection with number[protected]. Overall the journey so far was good; however, I am really upset with the rude behavior by one of your “Managers” named Gaurav. While I was trying to explain him the issue and having a resolution he was rude and mis-behaved stating I can proceed to disconnect my broadband services. IS THIS THE CUSTOMER CERNTRICNESS at Airtel for their customers?

Back-ground: About two months ago I had requested an upgrade of my Broadband plan from Rs. 899/- to Rs. 1099/- looking at some of the ads in the newspaper and receiving calls from Airtel to mention about the benefits of this plan. I was made to understand that while I upgrade my bill plan to 1099, not only I will have broadband benefits I will also have 300 calls free per month.

I had my previous bill (last month) as per my expectations i.e. Rs. 1099 + taxes coming with a total of Rs. 1212/-. I made a call to your call center yesterday i.e. 10th May’11, after looking at the inflated bill that I received yesterday. It has a charge of Rs. 300, which I never requested for. Since systems were not working yesterday, the agent mentioned I would get a call from them within two hours or so- which never happened.

As I did not receive the call yesterday, I again made a call today i.e. 11th May’11 at 8:45am. I spoke to one of your call center agents at 198 and she was very courteous and realized the issue and guess the error from Airtel. She asked me to hold and she would transfer the line to her manager. While I was holding for 7 mins, I had a word with Gaurav. He understood the issue, however was very RUDE in behavior and adamant that this is the BILL PLAN OFFERED BY AIRTEL – you as a customer do not have a choice. You will have to live with it as I don’t have much option. He also mentioned, if you don’t want – disconnect your connection and he was transferring the call further to relevant department while it got disconnected.

ISSUES:
• Why I would pay for something I never requested for. I agreed for an upgrade of 899 to 1099 with an understanding that I will have a bill of about 1200/- per month. The bill I have received is about 30% inflated (Rs. 1543/-), which I NEVER requested for
• How can airtel force upon a plan to customer, without his/ her consent
• It was a wrong selling by Airtel staff and now customer is being unnecessary harassed to pay more for a plan that is not my choice
• RUDE and INAPPROPRIATE behavior from Airtel staff is UNACCEPTABLE to me. I want a written apology from Gaurav on this.

Let me know if this would need me to proceed for disconnection of my broad band services?

Looking forward to your support and action on immediate basis.

Thanks & Regards,
Sudhir

I buy a nokia x2-01 mobile on 24 feb..
Airtel & nokia give a offer its called airtel nokia data offer.
This offer is availible in tv ads.

You can see this offer in airtel.in

Dear One,
I have been a customer of Airtel Prepaid for more than 4 years and have been registered with the NDNC over a year ago,
But still i am getting lot of promotional sms, Calls, I have been complaining to airtel customer care so many times but "NO USE" im facing problem with ISD outgoing calls, Even that too they are unable to resolve my problem, Here the some complaint numbers,
1.C0GCI[protected] "on 25th apr"
2.CBDCC[protected] "on 26th apr"
3.COGCI[protected] "on 27th apr"
4.CDRGP[protected] "on 04 of may again i called customer support and asked for number portability for that they have given some number to contact but i always prefer airtel that is the only reason still i have not change my network. But i don't know why airtel is not at all responding to the customer's complaint.
I have made so many calls so many request to AIRTEL but no one is ready to solve this small issue.
These are all the promotional sms numbers and it's center number,
1.Message Center number [protected] From "LM-Bulksms"
2.Message Center number [protected] From [protected]"
Kindly take a call on these as soon as possible & here is my contact info,
Name:R Naren
Mob : [protected]
Alternate # :[protected]
e-mail :elect.[protected]@gmail.com

DEACTIVATE UNSOLICITED 54321 SMS DAILY PRAYER and DEVOTIONAL PICTURES
TO MY MOBILE [protected]

AND STOP DEDUCTING RS.1/- PER MESSAGE FORTHWITH
FAILING WHICH I HAVE NO OTHER OPTION EXCEPT TO
SEEK REMEDY UNDER CONSUMER PROTECTION ACT

I have an Airtel Prepaid sim which am using currently. but for past one week my outgoing calls and messages are being suspended for non submission of proof whereas i had already submitted it wen i got the connection. this is done without any notification.

And i was not able to contact any of the customer care representative. The 121 toll free number doesn't reach to the customer care representative and 198 toll free number doesnt go from my number since outgoing is blocked.

I again submitted the proof in nearest Airtel outlet and they said they will solve the problem within 48hrs.But am sure that this problem wont be solved even within 48hrs because they dint here the problem which i was about to explain them. when i went to the office they asked me to fill the new airtel form and submit it along with photo and proof.

hi sir

i'm recharging with Rs.36 ..but it not recharging .... daily im getting messages from customer care ...while i'm recharging it showing recharge not succesful .. i complained many times to the customer care ... but they are not taken action about that .......... pls solve the problem as soon as possible...
my no : [protected]

Since because i was not provided with a proper service from airtel for my postpaid connection i wanted to convert my number to prpaid connection, so i walked into the airtel shop and submitted the proof and waited for bill payment but they dint accept the payment due to some system problem and also that was the day where i can change the connection else i need to wait for next bill cycle to get over ... after that i jus stoped using the card, even then also i received bill for not using the postpaind connection .but after few months they have sent me a legal notice stating that my out standing is 1350/- but my actual out standing is 700/-, and also they added that am liable to pay 500/- more for legal chages. i have even shifted from the address and i can leave that with out paying also ...but i dont wanna do that even now am ready to pay my original out standing 700/- with a settlement slip.
**I even know that this is not a legal notice and nothing could be done with this notice.

I WAS RECHARGED WORTH OF RS.200/- ON 16.04.2011 FOR ADDING HD CHANNELS VIZ., DISCOVERYHD, NATIONAL GEIOGRAPHY CHANNELHD & ADD HD CHANNELNO.198 IN THE AIRTEL DTH HD PACKAGE.
THE SAME WAS INFORMED BY PHONE ON 20.04.2011 TO TOLL FREE NO. ANG GOT COMPLAINT NO. AND ALSO I GOT SMS IN MOBILE STATING IN THAT ONE REPRESENTATIVE WILL COME AND ADD HD CHANNELS WITHIN 72 HOURS.
BUT, AS ON DATE NO ONE COME TO MY HOUSE AND ADD THE ABOVE SAID HD CHANNELS.
THEREFORE I REQUEST YOU KINDLY PERSUE THE SAME AND ADD THE ABOVE SAID HD CHANNELS AT THE EARLIEST.
THE DETAILS OF DOOR NO. & ETC ARE FURNISHED HERE UNDER.

NAME: NVSRG JAGANNADH
ID NO.[protected]
REGISTER MOBILE NO.[protected]
DOOR NO.M.I.G.-1-101,
SIIMHAPURI HOUSING COLONY, RAMALAYAM DOWN STREET.
NEAR VEPAGUNTA,
VISAKHAPATNAM 530047
VISAKHAPATNAM DISTRICT
ANDHRA PRADESH

I was using airtel postpaid connection with number [protected] when i wa sin Bangalore.Later due my shifting of job i was not able to clear the bill.After somedays my number got barred,and i received a call saying that i had to pay Rs 7500/- which was my outsatnding amount.
So i said i will it installment and it was agrede by their executive and i have made a payment of Rs3500/- at one of the airtel outlet in Coimbatore.
Recently i have received a call from one more executiove named Deepthi from recovery department Bangalore saying that i have to pay an outstanding amount of Rs7284/- I have told her that i already made a payment Rs3500/- and I have submitted the scanned copy of the amount paid. She apolozised me for that and later asked me to do the final settlement by paying Rs 2784/- .When i went to the airtel outlet for paying the bill they said that they need a dummy for paying my as my previous number was blocked.When in turn i contacted them they were asking me to deposit in their bank account,for which i refused.Later she called me again and asked to make the payment by 30 May ,2011.
After two days i received a mail from legal department stating
Sub: Outstanding Dues on your Airtel Mobile.[protected]

Ref: Mobile No: [protected] Account No: [protected]

We have not received a response to our Previous Tele-calls/Field visit & Letters

regarding non -payment of bills towards the above said account for a net outstanding of Rs 7063

We must now tell you that we expect payment to be made on or before 25/5/2011. If payment has not been received by the date given we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favor of M/s.Bharti Airtel Limited -Mobile Services A/c:[protected] by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Mr Arjun Srinivas on [protected]

Thanking You
Bharathi Airtel Ltd



When i called up the number mentioned there ,there was no proper response from them.How can they do this without proper communication among them and asking us to pay more amount.
Im really vexed up with their poor services and no proper information available.When i ask them to send their executives to collect the money they say its not possible.

Hi,

Myself bibha an Ex- Airtel DTH user. My customer Id is [protected] and connection was first installed in Gurgaon dated 21st March 2009. on 11th Feb 2011 i shifted to mumbai and asked for re-installation on 5th March. Airtel fellows visited my new address for 4-5 times and couldn't re-install due to some directional problem which led to non-connectivity. since then i logged complaints for many time and every time the same unsuccessful story. later on i cancelled all my requests and shifted to some other service provider. noe today 10/05/2011 again i tried for re-installation request then the airtel guys are telling that since my account is -ve (negative) they can't log a request.

My complaint is 1. how they are not capable enough to re-install

2. if not re-installed how the renal is being charged on daily basis

3. Now what to do with their instruments like (set-top box, remote, antena, wire etc)

4. why not taking request to install at some fesible location.

I did a mobile number portability from Tata Indicom to Airtel in March 2011 after contacting Airtel, Rajajinagar outlet. A person took my documents and Rs 300 cash as refundable deposit. The manager of the outlet told me this will be refunded after I stay for 3 months with Airtel.
When my account was activated, I observed that there was no mention of the Rs 300 refundable deposit in my name. I called the manager and the call centre. They assured me it will get updated in two days, as there was a backend issue.
From then till now I have been calling and writing to customer care, nodal officer and finally appellate authority at airtel. Other than replying that they have forwarded to the concered team, there is no other response. I also scanned a copy of my application form which mentions that Rs 300 has been collected from me, but no response.
The problem seems to be bigger and lot of Airtel customers may be losing money like this and this may have the support within and outside Airtel.
Request you to highlight this to the concerned authorities.
Pavan Kumar Mobile no [protected]

any employee of airtel company is giving my personal information to someone else like my incomming calls details,incomming message etc,please stop this as soon as possible.my mobile number is [protected](airtel).please take any strict action against that person

Sir,
My unbilled amount was raised from Rs 40 to Approx Rs400 within one day. I had made complain through customer care executive under no F[protected] but told me that we donot have authorisation to see my sudden hike in unbilled amount.
Please do the needful on urgent basis.
Witing a line of reply as per mail

Regards
Rajeev Kaul

Hi,


I receiving an SMS daily that saying "You have been renewed for Full
Track subscription service from Airtel.You've been charged Rs.3,

I have lost Rs.150/- already in the last 15 days. I have never
requested for any added service.

Please Deactivate it Immediately.

My mobile No. [protected]
My Name is Dinesh Kumar Chaudhary
kolkata

someone calling from the number [protected] daily for last 3 weeks ...when i attend the call no one speaks..so i am totally annoyed by that person...plz do something

RESPECTED SIR,

MY NAME IS NARESH KUMAR AND MY BROADBAND CONNECTION NUMBER IS[protected]. IAM A GOVT OFFICER WITH MINISTRY OF HOME AFFAIRS, NEW DELHI. MY PROBLEM STARTS FROM 15-APRIL,2011 WHEN I SHIFTED MY RESIDENCE FRO ONE BLOCK TO ANOTHER IN THE SAME SECTOR. I CALLED AIRTEL TO SHIFT MY CONNECTION TO MY NEW RESIDENCE. TILL DATE[protected] THEY HAVE NOT SHIFTED MY CONNECTION. I HAVE CALLED HUNDRED OF TIMES ,EVERY TIME THEY SAY SORRY AND ASK FOR NEXT 03 DAYS TO SOLVE MY PROBLEM BUT TILL DATE THEY ARE DITCHING ME. NOW TIRING FROM THEIR HIGHLY CALLOUS ATTITUDE I DECIDED TO CANCEL MY BROADBAND CONNECTION NOW, THEY ARE NOT EVEN CANCELLING MY CONNCETION. EVERY TIME THEY ARE GIVING ME DIFFERENT LURES BUT NOT DOING ANY THING. IT IS ALREADY 40 DAYS AND NOTHING HAS BEEN DONE AND ABOVE ALL THEY SENT ME THE FULL BILL TO PAY OF 823 . HOW STUPID OF THEM THAT FROM 15TH APRIL IAM NOT USING THEIR CONNECTION HOW THEY ARE ASKIING FOR THIER BILL. EVERY TIME A NEW PERSON FROM AIR TEL TELL ME THAT YOUR CONNECTION IS NOT POSSIBLE, YOU WILL HAVE TO PAY THE FULL BILL IN NEXT BILL WE WILL GIVE WAIVER.BUT WHEN IAM NOT INTERESTED IN THEIR CONNECTION WHY THEY LINGERING TO NEXT BILL.

SIR,DUE TO THIS AIRTEL IS MENTALLY HARRASSING ME FOR DOING NOTHING. I DO NOT WANT TO USE MY INFLUENCE FOR SUCH A PETTY THING BUT IT DOESNOT MEAN THAT SUCH COMPANY SHOULD HARRASS A OFFICER. IT IS REALLY AVERY BIG SHAME FOR AIRTEL. FOR THE LAST SIX YEARS WE ARE USING THEIR PRODUCTS BUT WHAT THEY GIVEN TO ME , ONLY TENSION AND HARRASSMENT. WITH THIS IAM GOING TO CONSUMER COURT AND OTHER FORUM INCLUDING ZEE TV, AAJ TAK, DEHI AAJ TAK FOR ALL THIS HARRASSMENT.

THIS TO SENIOR AUTHORITIES OF AIRTEL FOR INFORMING THE ABOVE . PLEASE SOLVE MY PROBLEM WITHN IN 48 HOURS OR I WILL START USING MY FUNDAMENTAL RIGHTS.

PHONE.[protected]

Its really funny that you cannot check your 3G balance when you use Airtel 3G USB stick. Only way to check your balance is to remove the SIM from USB stick and put it in a 3G mobile and then check the balance. This is not a feasible solution.

@AIRTEL - You cannot expect your customer to carry a 3G phone to check the balance.

I was really wondering how they designed this whole process. Common airtel hire some smart guys who can THINK.

I paid 2500 rupees and now I dont know how to check the validity :-(.

Hope someone is reading this from airtel and take some step to fix it.

I have recieved 3 messages each deducting Rs 10 from my account. First message on May 6th 2011 @ 13:55
May 7th 2011 @ 14:53
May 9th 2011 @ 18:13

After recieving these message i did call 121 and 198 and questioned the Customer service rep. All of them were not able to answer me satisfatorily, but one thing in common that was echoed in their word was the money cannot be refunded.

I even asked them when i have not even aware of what and how to access this games or where is it available. They had no response.

Similar thing happened on some radio related offer and there was a option to unsubscribe my number from there.

Please let me know what will be the best method to avoid all such annoying and surprising airtel features which cause more and more trouble to consumers.

Also The DND facility is big bogus in Airtel. How do i get it finally active. if there is no way let us know we can at least shift to other service providers.

DND Registration :06/03/2011 and the unique reference number S[protected].
DND complaint 1:15/04/2011 through Email Re: [protected] [|BAL|[protected]|[protected]|]
DND Compalint 2 25/04/2011 through Email Re:[protected] [|BAL|[protected]|[protected]|]
DND Complaint and re-registration 09/05/2011 over 14108 Call

Next step for me is to Move out of Airtel. Please Just don't acknolwedge the email / complaint also work on the complaint.

Thanks