| Address: North Delhi, Delhi |
I gave the request of my Airtel for porting to vodafone vide porting no. AD713697 with expiry dt. 25/04/2011. However, it was rejected by Airtel without informing me any reason. I must also mention the fact that all my dues were clear on this date.
I again gave the new porting request to them vide porting code AD683184. I even made an excess payment of Rs. 100 so that they could not reject it saying the balance was not clear. I could have paid more, but their online system does not allow me to pay more than my current dues.
Airtel called me yesterday (after 15 days of my porting request), saying that my current dues were Rs. 400. I told them I have no problem in making the payment, but when I made the upfront payment of Rs. 100, they should have done the porting that day itself. It is obvious that dues will increase with passage of time, and I cannot keep making the payments everyday. (Their system just doesn't allow me to make excess payment!!). Further, they give me petite reason of Rs. 400 as excuse, when my credit limit by them is Rs. 6,900.
Anyways, I made the payment of Rs. 400 online immediately as I did not want to fight with their stupid customer service. I actually tried making payment of Rs. 500, but their online system again does not allow it!!
Still, Till today, the porting has not been done. Neither Airtel, nor Vodafone are willing to inform me the reason. All my mails to their CC dept. are unreplied.
Just a quick information for my reason for porting: I have registered many complaints since past 4 years to Airtel regarding network problem in my area. I had to even approach their Appellat authority for this. Finally, in their mail dated 28/08/2010 (in reply to my service request no.[protected], they informed me that it wasn’t possible to rectify the situation in my area.
To say the least, it is pathetic service from Airtel. They cannot give proper service, then they accept their mistake and say they cannot improve their network, and then when I want to use the MNP for better network, they are not willing to port me out. Don't know what they actually want from me, except from harassing me!!
For your information, my mobile no. is 98****3363
Regards,
Raghav Malani
I cannot agree with the resolution provided.
Airtel Presence claims that they cannot refund my amount (Rs.1000/-) and asked me to file a FIR complaint against that fraudulent Airtel number. Even if I raise FIR or not, a person from Airtel presence confirmed that they cannot refund my money! I don’t know what's the use of raising FIR then!
One thing I am not understanding here is, all the Airtel pre-paid numbers comes under one cloud called "AIRTEL customers", I don’t know how the states within India making differences (Airtel says that state to state wrong EC transfer is not possible). Are they claiming by state wise customers count when they say they got 10lakh customers, etc, .?? NO..
But when it comes to fraudulent activities like this, AIRTEL is not ready to help retailers/Customers to take back their money. AIRTEL is not ready to help customers when they are in problem, they don’t understand one's agony after a loss like this!!
Bottom line, we all work for money and not sure why Airtel is not understanding that! When one of its customers is suffering a loss, it should assist maximum and should capable of satisfying them. They shouldn't leave them just like that.
At least implement a policy to help a retailers/customers like me, implement some new policies in your Airtel cloud please. We retailers accumulate our profit with very little percentage, penny by penny and losing 1000 rupees at a shot is a big loss for us, someone from Airtel should understand it just by standing on our side for a moment.
NOT SATISFIED WITH THE ASSISTANCE PROVIDED..!!