Airtel Complaints & Reviews

I SENT THIS MAIL TO id-appellate.[protected]@airtel.in & id-nodal.[protected]@airtel.in too.. again i just got a formal query call from them... then after no any further response till 6th day today...!!

here is the complain mail...
=====

Dear Sirs,

I have subscribed DSL with Voice with your organization since last 8 months under 3999/Rs per month 4MB plan..

Account Number: 16069397
Phone number: 044 421*3*16

I am experiencing frequent disconnection since first week of May, 2011. I have made several complaints since then via 198 complaint call. About 4 times your engineers has comes and finding there is miscarriage of link hold. But no one so for able to find and rectify the solution..! Ironically 3 times your engineers has made 'completed' report to your desk without even visited to my place or even made a call..!!! My last complaint made by 19MAY.. number 46530554 been restarted three times but only once your people visited my place by late evening & 1 times they reported 'done' without even visited or spoke to me even on phone.

As per your engineers record there is some problem in your technical end every time.. your engineers not even attending my calls or SMS if they are not able to find and solve this problem but duly they closing the complaint as 'DONE'..! Your Nodal officer number successfully only playing the 'HOLD' music every time even if i wait for 24 hours holding the receiver..!

I feel completely ignored/insulted & abandoned by your customer care hierarchy..!

Due to your this ignorant customer care for about 30 days... i have lost my one month work value about 60,000INR... office room rent 7000 paid without worked even for a day due to your pathetic net connection... and now i have got regular monthly bill from your office for 4600INR... and yet my problem is not solved.. still i am not able to work through your net connection!!!

I am looking for complete compensation from end for all this my stressful losses & my net problem gets solved in war fare mode..!

Saravana Kumar
Your pathetic client..!
Cell: 9*769*0225

from [protected]@airtel.in
to [protected]@gmail.com
date Sat, May 28, 2011 at 6:26 PM
subject Re: [protected] [|BAL|[protected]|[protected]|]
mailed-by airtel.in
hide details May 28 (2 days ago)
Dear Customer,

Thank you for writing to airtel.

This has reference to your inability to call customer care department for your airtel Prepaid mobile number [protected].

To address your current concern, we have already raised a complaint regarding the inability to connect to call the customer care department with the relevant team. For your reference, the Unique Service Request number is[protected]. Our team will be contacting you by 30/5/2011, 13:00 PM with an update on the issue. we would request you to wait till then. Thankyou for your patience.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. Please note that our email Id's have changed You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,


Rahul B Chandran
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E12264ADD638...⇄ 5 D7295F410739EE6296A94&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 27/05/2011 18:31:35
Subject: [protected]

DEAR SIR,

regarding my complaint which i had given i happened to get a msg from
customer care asking me to call 198 to resolve the problem and provide further
information but when i tried calling from my no, i came to know that you people
have done nothing about the problem because the call got disconnected when i
opted for the option to speak to the representative, further more i called from
reliance no [protected] and finally i was able to speak to the representative
but when i told him about the complaint no and whats the status he disconnected
the call. so now what am i supposed to do

seems you people are well versed in giving false promises to the customers
, regarding my complaint nothing has been done to resolve it, and your deadline
has gone by, now would like to know what is the next false commitment you are
going to give,

why is that you people do like this
- Hide quoted text -


On Wed, May 25, 2011 at 11:55 AM, <[protected]@in.airtel.com> wrote:
Dear Customer,

Ref: Email dated[protected], expressing concern regarding inability to call
Customer care and change in tarrif plan for your airtel mobile number
[protected].

Thank you for your mail to airtel and the opportunity to assist you.

Inability to call Customer care:

In order to serve you better and provide you best of services at all the time,
we request you to write emails to us.

Change in tarrif plan:

Your concern regarding Change in tarrif plan has been registered. Please quote
the Service Request number[protected] in any future communication about this
request. Our team will contact you by[protected]:00 PM with an update on the
same.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Sundar Raj Raja
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ED2E6891EA2C
6F96F9 1 A719DFC E C7F82838FF71F779CFF 1 4 7 7 C D74&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 07:15:54
Subject: [protected]

DEAR SIR,
this is srinivasan and my no [protected] which i am using for the past 8
years, from the last 15 -20 days i am unable to call the customer care from my
no be it by dialing 198 or even 121, the call gets disconnected with an
automated message telling that dial *121#, then i tried calling from other
numbers [protected] and [protected] once i was connected and when i told them
about the complaint thats it again i am not able to reach the customer care
from those nos also, actually i had complained that my plan has been changed
from per minute to per second without me opting for the plan change, from where
am i supposed to get the relevant information, really fed up with the
services offered by you.

HI,

I have a corporate post paid connection with no [protected].
At the Airtel office on Mosque Road ,Bangalore I had asked the Airtel representative to get the GPRS Rs.98 plan activated for this number.

The guy instead activated the Rs 100 3G plan by mistake. The next day the unbilled amount became Rs 330 from Rs 29,Without even using the internet service. I went to the Airtel office and found out that he had done a mistake and asked them to stop 3G and activate the GPRS Rs 98 plan with the 2GB free PLAN.I thought it was because of the 3G plan.

But every day the unbilled amount is increasing exponentially without any reason or use of the internet. It is surprising to see that this is happening after having 2GB free. There is no reason to be charged. It is impossible to have such amounts added to my bill every day. Especially knowing that it only includes phone usage and does not include the bill plan ,monthly rental or other charges. There is a mistake happening at your end.

This is the list o[censored]nbilled amount messages I am getting:
Rs 20.9
Rs 29.0 –Before activation amount.
Rs 300.0- Next day after activation.
Rs 505.0
Rs 602.0
Rs 624.0
Rs 930.7 -on 29th May.
Rs 1213.3 –on 30 th May ,2011.

I have been constantly calling 121 and discussing this issue. They have showed their inability to resolve this issue .They say that it is not possible to resolve this issue until the bill is generated on 21st June 2011.
My question is that if I wait till the bill is generated and the amount shoots up to 10’s of thousands. What I am supposed to do?
I hope somebody will take owner ship of this issue and resolve this quickly.
Kindly get back to me as soon as possible on this.


Regards,
Raghavendra.Bn

Hello,

This is regarding my Airtel landline#[protected]. I was using this number in Mohali- Punjab. I called up Airtel on 20th April to close my account as I was moving to Bangalore. I was told by the customer care rep that he was going to transfer my call to the Closure department. However I was transferred to the Retention department, where the representative gave me an option to migrate my plan and connection to Bangalore. I carried my equipments along with me to Bangalore. No one has ever contacted me till date regarding this. In fact I contacted Airtel when I reached Bangalore. Initially your phone IVR system won’t even recognize my number. Somehow I contacted an Airtel representative on the phone. He told me that he didn’t have access to my account details as I had reached Karnataka Airtel customer care. He told me to call on 0172 (STD code[protected]airtel number) to reach Punjab Customer care. Whenever when I dialed this number it always said “Number is invalid”. Finally today I called up Airtel again ([protected]) (Call timings: 1:11 AM - 1:18 AM, May 29, 2011). I Punched in my phone number with the STD code and AGAIN I reached Airtel customer care in KARNATAKA (So why did I punch in my STD code?). I spoke with Sadiq and got the same answer. NO ONE CAN HELP ME.

Now I am in a situation where I cannot contact the Punjab customer care and I am getting billed unnecessarily. I am extremely frustrated due to this reason. The support I am receiving from Airtel is pathetic. No one is in a position to help me. Airtel has FAILED its commitment of call back and FAILED OWNERSHIP. People just promise things and never get back. Is it the duty of customers to keep calling up to follow up on their issues or would Airtel ever call the customers back as promised to help/serve them?

I don’t even have a bit of faith left in Airtel that you guys will reply to this mail of mine or would contact me. I have been using Airtel since 2004 and have been a loyal customer. You people know very well how to loose your customers.

I don’t know what would be the next plan of action for me, however you have disappointed me to the core. Thanks for NOT providing me the support. Oh yes, by any chance, in case you decide to contact me, I can be reached on my number registered with you i.e.[protected] and also on my new Bangalore number which happens to be another AIRTEL[protected]. I don’t know how can you compensate for this whole pain and frustration I have gone through because of your internal processes and failure to follow up, but you must compensate for it.

Thanks and Regards

Amol

I bought an Airtel World Calling card for Rs 500 from Chennai airport on 27th May 2011.
Yesterday 28th May, from USA - I tried to make calls to India, but could not. As per the instructions, I dialed the US access number[protected] and I am getting a message to enter the card number and a PIN. But I don't see any PIN number mentioned anywhere in the card/instructions. I tried entering the card number (which we see after scratching the covered portion) but does not work. It takes me to the MCI operator and the person says this card does not work here and I have to get back to where I bought the originally from.

I don't see any other customer care number to call from here in US.

From a reputed organization like Airtel - I never expected a product like this! I am very unhappy. I don't know, how to get back my Rs 500 which I paid for this card....

I have an airtel prepaid connection no. [protected] of rajasthan.I had sent a request for number portability to Vodafone. I received several calls from airtel customer care and every time I confirmed that I want the number portability but everytime they kept asking silly questions as to why i want it.
As a subscriber its my personal choice to choose the service provider and why should a customer be answering such silly questions.
It has been almost a month but number has not yet been shifted to vodafone.
It is nothing but sheer harassment of customer.
I once again request Airtel through consumer complaint to transfer my no. to Vodafone.

Dear Sir,

This is regarding an issue with Airtel and their services. On 26th April I have requested Airtel to convert my pre paid SIM to postpaid connection and they agreed for that. They took 300RS deposit and gave a new SIM and said within 3 Days my post paid services will get activated. But this doesn't happen and after so many follow-ups after more than 15 Days they said my request is been declined. When I requested for refund they said I will not get refund or I will get it after 90 days. They always use abusive and offensive language in Airtel Ghatkopar east relationship center. Finally I have escalated the issue to Airtel Nodal officer but not got satisfactory response then I have escalated the issue to Airtel Appellate officer and send more than 15 emails but not got any proper response from them too.
It’s not about 300 rupees it’s all about services and the kind of language used by their relationship center people. I would request you to help me so in future any other consumer should not face such issue.

Thanks
My case number with Airtel is BAL|[protected]|[protected]. Please help here

My name is Preethy Iyer and I am a prepaid subsriber with Airtel Mobile Service
Provider company. (number: [protected])

This is regarding the service provider changing my internet plan without any intimation whatsoever. Here is a chain of events:

I have been subscribing to the Mobile Office internet pack of airtel, that entitles me to 2 GB of free internet usage per month, at a charge of Rs 98 per month.

1. Last night, before I slept, at around 11:30 p.m., the balance in my cell was around Rs. 100. (last call made around 9:15, last message sent around 9:45 p.m.) I finished checking my mails, and the last time I checked before i went to sleep, I had around 1600 MB o[censored]sage still remaining in my account, and the pack was up for renewal tomorrow (i.e. the last day for usage was today, 29th May 2011)

2. Today morning, I had a couple of sms's (in coming) and an incoming call at around 9:30. but when I check my balance it is down to Rs. 30. And then I realised, for every incoming meesage/call, it was deducting money

3. I called the Customer Care number (121, ext: 3191), at around 10:45a.m., which announced that it would charge Rs 0.50 for the call. My call got disconnected twice, with a message" your account balance is insufficient to continue this call"

4. I spoke to the customer care person again, at around 11:15 a.mwho, this time, escalated to their supervisor, Vidya (i didnt get the last name). When I discussed with her, she says that my 1600 MB of data usage had all been used up by 11:45 p.m.!! And now, i was being charged for internet usage! And that is why more than Rs. 60 was deducted.

When i can barely use 400MB in an entire month, there is NO way i can use up 1600 MB in 5 hours! and if my internet log is checked, you'll see that there was no download of bulk files etc. Normal emails were being downloaded.

I asked her to book a complaint: (number: [protected]) because I don't believe this. As soon as asked her to lodge a complaint, pat comes 4 messages, saying I have subscribed to the "Mobile Office zero rental pack" WHEN I CLEARLY HADN'T!

I have attached a snapshot of the messages, that all arrived at 11:34 a.m. for your references.

But the supervisor mentioned that she would be sending details of the complaint through SMS, that has not yet come.

This just goes to show, they've done some hanky-panky with the system, and now are trying to cover up.

This is plain, in-your-face, daylight robbery!!!

Dear Sir/Madam,

I have a connection of AIRTEL (moble service operator) number is [protected] and i use internet pack of Rs.200 for 250 MB. which i have used 5 days only(29 march 2011 to 3 april 2011), for that 5 days i should be charged rs. 32 and data will be used in 5 days is 40 MB. But i have charged Rs.1488 in my april bill(26 march 2011 to 25 april 2011) and I have also complaint for the same several time, but of no vail.

Please look into the matter and revert as early as possible.


Thanks & Regards
Nitin Jain
[protected]
Nitin.[protected]@gmail.com

Hi,
This is Praharsh Gupta from Barabanki ( Uttar Pradesh).
I have an Airtel digital TV connection from approx 18 months ,and facing issues with Airtel digital TV from last 6 months.
Here is a error code coming B001 , which comes often in this connection.
Last month we have called a service engineer for the issue and paid 100 rs for the same.
Again this month same issue has come 5-6 times with error code B001 and gets ok automatically.
Do we really need to ask a service engineer for this type of issue everyday and pay 100 rs in month as a extra monthly charge??
We are not getting any response on mail or call from Airtel Digital TV customer care!
Please do the needful!


Rgds.
Praharsh Gupta
[protected]

For my Number[protected], I requested 20 days back for WiFi on my existing internet connection. I purchased this from Airtel for 1500rs. After that my WiFi (Beetel) is not working whereas direct wire for internet is working. I have put lot of complains, most of them are closed/resolved without even taking feedback from customer. The Service request number is 45961456, 46117948, 46175504, 46393260, 46804884 and 46879118. Now I am asking for return of the WiFi device, so that I can purchase from I own a WiFi router of good quality, but the customer care is saying it cannot be replaced as you have purchased and now it cannot be returned back. I cannot understand the business policy of Airtel that they take money from customer and give low quality product. I have even asked for the disconnection of my service but this case is not taken up and the Airtel people give me new date for solution.
I have called 20-30 times for ore then 30 mins per call. I want to take some legal action against Airtel for this sub par quality of service.

Respected sir

I did a easy recharge from my LAFU No. [protected] to prepaid mobile for Rs.100 , The transaction went wrong, other mobile no. [protected] it was recharged. correct mobile no. [protected] , I didn't get the refund. The details are:

Wrong Mobile No.: [protected]
Wrong transaction id[protected]
Correct Mobile No.:[protected]
Correct transaction id:[protected]
Recharge amount: 100


Please help me in recovering my amount.

THANING YOU

AMIT BHAGAT
[protected] (M)

Dear Airtel,

Name:Ranjith
Mob: [protected]
This is Ranjith, I have applied MNP Idea([protected]) prepaid to Airtel Postpaid one month ago,but till the date i didn't get any status on it.Every week i am inquiring with Airtel relationship branch but they are helpless and don't know where is the process
and what to update to the customer on this.I don't know from which side(Airtel or Idea) it is being processed, I surprised bit ashamed for Airtel employee he is in such a situation what to update to the customer for MNP process status.
I don't know is my Applications getting process or not.
Please help me further on this.Thank you!

I had recharged at
Maxtel, airtel-dealer at chandralayout after paying cash of Rs 249/- around 04:00pm, 23/05/2011,

Brought to the notice of both dealer and airtel-customer-care.

Got assurances from daksha and adil of airtel customer care over phone, when contacted on 121.

but I've not received the credit till Today is 28/05/2011

my mobile no. is [protected] & complaint no. is CWRCL 20524 / 599234

Please look into the matter

Regards,
KNirmaladevi

SUB: Incoming Call History required for Mobile No. [protected] for Last 3 Months

Dear sir,

As per my personal requirement I required the Incoming call history for given Number.

Airtel Number: [protected]
Account Number: [protected].

If required the additional charge than also I ready to pay.

waiting for kind reply. My Email ID is [protected]@gmail.com

Thanking You

After the termination of my Airtel Postpaid number,due to non payment of bill.Today airtel sent me a legal notice for paying the bill.Before this i was never sent any kind of notice nor did airtel contacted me for billing issue.But now, are using very harsh methods for billing issues.I never requested them for the postpaid number.it was delivered to me as a replacement for my vodafone number.After issuing the new Airtel number my vodafone number was disconnected.Simply i was not left with any options to use mobile number other than Airtel Postpaid number.I was ready to pay bill but the way airtel approached me was not good.So i want the to feel sorry and legalize the process.

Respected sir,
as i m a customer of airtel broad band, and i want complain about there services
as from last month i have been complaining on there call center about the internet matter but they are not resolving my problem. i have 1 mbps plan for which i pay around 1300 rs per month and what speed they are providing is around 40 to 50 kbps sir look at the difference. and when i start downloading link breaks off. and main purpose is that when i call them ask them to resolve my problem they tell me that they are trasfering my call and put me on hold for 20 25 min for that they are charging 50 ps per min and after that they cut off my call.
so it is my humble request to you is that sir kindly help me to solve the problem.
regards
mahir habeeb
[protected] (m)
[protected]r)

Sir/Madam,

I recently lost my airtel sim and went to Airtel Relationship Centre to get information about applying of dublicate sim. I enquired them about it and they told that 25rupees is charged for applying dublicate sim. I submitted all my proof and applied for dublicate sim. They gave the sim for that amount and said that it will be activated within 24 hours. But till now it hasen’t been activated. I got the sim on 26th may. My number is [protected]. The contact number for contacting them back was given in the bill but that number is out of service. They gave two numbers but both numbers are out of order.........

Airtel seems to be running a very widespread scam through mobile ads. I can see many complaints in the same forum about this, and surely many more go unreported or even unknown.

Here is the scam:
1. Place links on mobile apps and websites (sometimes possibly close to buttons, other links etc)
2. Wait for people to accidentally click them
3. WITHOUT ANY CONFIRMATION, deduct money from the prepaid balance.
4. Send an SMS that "You have downloaded ABC game"
5. These ads are run on 3rd party apps and websites, so the user has no clue about what is going on - except when they receive the SMS.

Two major issues here:
1. How can an ad directly link to my phone number, and deduct money from it? (Big privacy issue)
--- Have you seen an ad/link that directly deducts money from your bank account without warning?
2. Where is the confirmation dialog??? Isn't it mandatory?

In addition, I never received this silly game. In fact, I don't even know what game it is!!!

This is very widespread; so many people have been affected. And after a complaint their customer service blocks your number; so I had to call from different numbers.

sir,
mene 4 mahine pahle bsnl se airtel me MNP karayi thi. to airtel wali sim 1 mahine tak start rahi or band ho gai... 10 din tak custmer care , distrubuter, or retelar ke chakar lagane ke bad start ho payi... 2 din bad vaps band ho gai... pir kahi 1 mahine tak chakar lagaye to vaps muje usi no. ki dusri sim di. or 1 mahine bad ab wo bi band ho gai... or ab wo kahte hai chalu nai hogi jo karna hai kar lo.... plz help me sir etni paresani or pessa kharch karne par bi meri sim chalu nai ho rahi hai.... mere no. [protected] hai jis outgoing band hai...