Airtel Complaints & Reviews

My Airtel mobile number is [protected]. For approximately last 4 weeks, I am being charged Rs. 5 or Rs. 3 everyday by Airtel for GamesManiaSubscription service. I do not know how this service got activated on my phone. I want to get this service disabled/stopped with immediate effect. I have complained several times to Airtel (complaint reference numbers mentioned below) regarding this situation and requesting that this service be canceled. Each time, I have got confirmation from the customer service representative that the service will be canceled but it never happened.

Complaint reference numbers are:

* CBDAL[protected]
* CBDOV[protected]
* CBDCC[protected]
* CBDAL[protected]

I request Airtel to do the following:

* Stop the GamesManiaSubscription on my phone with immediate effect
* Refund me the money charged from me for this service in the last 4 weeks

Sir,
I am ifti using airtel broadband connection (Number:[protected] jan 2011. My line was dead from 27th of mar’11 to 18th may 2011 due to some fault in cable. I registered a lot of complaints to 121 by call and by, when airtel replaced my cable i request them to waive off the amount during non working period (27-mar ~18 may 2011), but airtel disconnect the line on 19 may stating that i have to pay all the amount. Because they do not have any complaint registered on 27 mar-2011. On 27th mar i complaint for not accessing airtel website not for broadband issue.
I want to know if i have not registred any complaint on may 27 then how airtel replaced my modem on 29 may 2011. But problem still persist.
When i complaints to airtel for not working of broadband by mail they replied me as below “
“ref: email dated[protected], expressing concern regarding inability to access
Airtel website www.airtel.in for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the inconvenience caused to you in this regards.
The concern may be due to upgradation process in our airtel website. We thank
You for bringing the concern to our notice as it has enabled us to look into
Details of our services. We request you to revert with the screen shot of the
Error page for further investigation. We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours sincerely,
Manjunatha v
Customer care
Bharti airtel limited”
The number given in this reply was not mine, when i called to this number i found this number belongs to one of the airtel broadband employee.
I have many times complaint to :
Care. [protected]@airtelbroadband.In, [protected]@in. Airtel.Com, nodal. [protected]@airtel.In, [protected]@in. Airtel.Com
Appellate. [protected]@airtel.In, [protected]@airtel.In, [protected]@airtel.In, nodalofficer. [protected]@airtel.In,
I have called up following numbers for approx 200 minutes from my mobile:
121, 198, [protected], [protected], [protected], [protected]

I don’t have such a free time to be involved in this ridiculous matter and i am now off repeatedly contacting airtel for very small matter.
This is very poor service and i advise to everyone who read this post, plz don’t buy any broad band connection of airtel.

My contact no. Is : [protected]

Internet 15 days Working & 15 days Under Mantiance
Problem Blink on Data light & link light All Complaint No. Details

Complain No. 46495506
Date 18.05.2011
Complain No. 46415188
Date 16.05.2011
Complain No. 46324348
Date 15.05.2011
Complain No. 45625320
Complain No. 45035836
Date 19.04.2011
Complain No. 45086792
Date 10.04.2011
Complain No. 44891562
Date 05.04.2011
Complain No. 44808856
Date 02.04.2011
Complain No. 44800436
Date 04.03.2011
Complain No. 43731710
Date 2.04.2011
Complain No. 44251324
Date 17.03.2011
Complain No. 43731710
Date 15.03.2011
Complain No. 43576392
Date 28.02.2011
Complain No. 43314120
Date 22.02.2011
Complain No. 43344148
Date 22.02.2011
Complain No. 43314120
Date 21.02.2011
Complain No. 42952456
Date 11.02.2011
Complain No. 42858684
Date 9.02.2011
Complain No. 42858684
Date 10.02.2011

Pls Solve My Problem in 3 day
Man Singh Kushwaha
Phone No. [protected], [protected]
Email Id:- rohini.[protected]@gmail.com
Faridabad (H.R).

Since 26.2.2011 i've sent several complaints to Airtel at their e-mail addresses regarding non-functioning of my broadband connection. When their only response was to send acknowledgment mails i informed them of my intention not to pay the fixed charges for the broadband since i was not using it. Later i even informed them of my desire to surrender the connection.

On Sunday, the 21st of May 2011, Shri Rohit Sharma, Mobile No. [protected], an Airtel representative called me up to request me for payment. When i refused to pay till the broadband connection was repaired, he took me on telecon with Shri Sunil of Customer Services, Mobile No. [protected], who assured me that my complaint would be resolved as soon as i paid up and my connection was restored. i obliged by paying up the same day in cash.

Today is 26th of May, 5 days from that Sunday, and no technician has arrived till now for looking into the complaint.

I had never thought that a company like Airtel could be so indifferent to customer complaints.

Vijay Anand
Landline No[protected]
Flat No. 708, Osimo-2,
Mahagun Mansion-2,
1/4, Vaibhav Khand
Indirapuram
Ghaziabad- 201010
U.P.

Dear sir/Ma'am,

I was having an airtel broadband connection with no [protected] in the name of dhaval kishor gore, address : b-18, 5th floor, kumar prangan, karvenager, pune : 411 052. I had a yearly plan for broadband connection. I had made a yearly payment to bharti airtel limited vide dated 15/2/2010. I DID not want to continue with the services and as such I had put the cancellation request on 28/1/2011. I registered another request on 8/2/2011. First request was not considered and 2nd request was confirmed in a month's time. Customer care personnel confirmed the cancellation on phone and deactivation procedure was completed and the connection with above number has been cancelled. In spite of this, I am getting bills for the airtel broadband and calls from airtel regarding the payment of bills. Today I received a call from the lawyer that legal procedure against the collection has been started. I am unnecessarily getting harassed and suffering from the peace of mind.

Dhaval gore

DEAR SIR,

IAM THE BRANCH MANAGER OF SBI ADB RAJAMPET .THE BARNCH HAS PROVIDED OFFICIAL PHONE.WITH OUT PROPER INTIMATION THE CELL PHONE [protected].WHICH IS OFFICILA MADE IN ACTIVE. I contacted customer care over phone after making severalattempts to various

1numbers under their directuins and was informed that the organistauon has not submitted

id & address proof.as a branch manager i ll be getting minimun 50 -100 calls from my higher ups & customers ewhich are valuble and financila decisiion making ends.The organistion by getting a simple lettter will provide and meet requirements of AIRTEL OR TRAI.

But the response from air tel customer care is very poor.They no values and value to customer and their needs.It is shame on part of airtel .They say they have sent a message ,which did not appear in my phone and strictly stick on to their requirement.We from SBI

SUBSRIBED THOUSANDS OF AIRTEL SUBSCRIPTIONS.tHE ORGANISATION WILL NOT LOOSE ITE IDENITY OR RUNAWAY.

THE AMOUMT OF TIME IAM LOST WITHH THIS INCONVENIENCE IS HUGE.

WHEN I SUGGESTED ATLEAST PROVIDING INCOMING CLLS ,THEIR RESPONSE IS POOR AND SHAMEFUL.HABING PAID FULL AMOUNT AND REGULAR CUSTOMER , THE TREATMENT & SERVICE IS RIDICULOUS.I FEEL VERY SORRY FOR BEING HAVING AIR TEL .

IF MY MY PHONE WAS IN THE NAME OF PERSONAL NAME .I WOULD HAVE MOVED TO OTHER NET WORK OR SIMLY THROW THE AIR TELSIM IN TODUST BIN.

I REQUES YOU TO DO JUSTICE IMMEDIATELY.



A V L NARASIMHA

BRANCH MANAGER

STATE BANK OF INDOIA

ADB RAJAMPET

PH [protected]

WorldCup Videos
AIRTEL is STEALING my Money by me the following MESSAGE :
''You have been renewed for WorldCupVideosatRs5 subscription service from Airtel.You have been charged Rs. 3.latest games http://gclub.in browsing @ 30p/20kb
FROM :AD-54321"
PLEASE.....AIRTEL STOP IT.
PLEASE STOP this service.
AirTel ab itna PAISA bhi mat kaato.

I have recived the airtel SIM No[protected] H1
aginest my old SIM and the mobile no is [protected] . Bhubaneswar costumer Care Centre(Airtel) located at Janpath nagar not able to acive the SIM after reminder of several times . Today also i have visited the center and they told me with in a hour it will be activated. But yet it is not activated.I realy dissartisfied with the costumer care centre are located at janapath nagar,Bhubaneswar.And requst to active immidate.
Thanking You
Prashanta Kumar Swain

----- Original Message -----
From: rajneesh madhok
To: [protected]@in.airtel.com ; manjeetkaur.[protected]@yahoo.in
Sent: Wednesday, May 25, 2011 5:35 PM
Subject: Harassment by Airtel; Numerous times submitted verification documents, No need to get Airtel Connection Activated.


To SPEED POST May 25, 2011

1. Mr. Sunil Bharti Mittal,

Chief Executive Officer,

Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent,
1, Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi – 110 070, India
Tel. No. : +[protected], +[protected]
Fax No. : +[protected]



2. Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com



Sub: HARASSMENT BY AIRTEL TO CONUMER NO.[protected]
NUMEROUS TIMES SUBMITTED DOCUMENTS THAT MY POSTAL ADDRESS IS DEPARTEMENT OF POSTS AS POSTAL ASSISTANT OF HOSHIARPUR AND PRESENTLY WORKING AT BANGA ROAD, PHAGWARA POST OFFICE.

Sir,

I, Mrs. Manjit Kaur, Govt. Post office, Banga Road, Near Police Station, Phagwara-144401 (Pb) had corporate Connection No.[protected]. The said connection had been purchased from the agent on door to door visit. As per the agent’s requirement I furnished all the required documents as per the guidelines of Airtel. As per my purchase in Nov 2010 the said connection got activated in the end of Nov 2010. Then the tale of harassment within a week started. I was told to submit the Verification documents once again. Which I submitted as per customer care executive directions to the Hargobind Nagar, Phagwara’s Airtel Gallery. The said documents furnished. But my connection could not be activated. On continuous harassment by not getting the connection activated I keep on waiting but again the verification had been done by the person from Jalandhar. When I talked to the Customer Care at Airtel I was told that this number has been disconnected, so I had been debarred to receive and make calls from that number within seven days of activation. Again I visited the office of Airtel at Hargobind Nagar and talked to the customer care through the representative of that office that said number has not been activated since long so get it disconnected permanently. The Customer Care Executive directed the concerned official to send the Request.

On 18th Jan 2011 the request for Permanent Disconnection was sent by Airtel Gallery of Hargobind Nagar, Phagwara. Due to the harassment and continuous problem I made several SMS to permanently disconnect my number.

I regret to inform you that due to continuous harassment I got connection of from IDEA No.[protected]. With continuous harassment when I shifted to IDEA the Airtel activated my number though I had given request to Disconnect permanently.

Now Airtel is demanding the charges from me and keep on sending Bill and I received the said Bill, when I am not availing the said connection then the bill raised by the company is WRONG.

It is requested to waive the bill immediate affect and kindly permanently close my account for God sake. When the company has not restored the number after my so many requests then why now I am being harassed to pay the Wrongly raised bills.

Now I have in my possession two Mobile connection Nos.[protected] and[protected] and both are in working conditions so kindly don’t harass me unnecessarily by sending wrongly raised bills.

Thanking you,

Yours Sincerely,



(Mrs. Manjit Kaur)

GOVT. POST OFFICE,

BANGA ROAD, NEAR POLICE STATION,

PHAGWARA-144401 (PB)

MOBILE:[protected] ;[protected]



Airtel No:[protected]NOT REQUIRED, FOR GOD SAKE DON’T HARASS)

RELATIONSHIP NO: [protected]

WRONGLY RAISED BILL NO:[protected]

BILL DATE: 13 MARCH 2011



Through : Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]

Tele-fax:[protected], E-mail: [protected]@bsnl.in; [protected]@yahoo.com

Dear Airtel Management,

Myself is Mr. K Nagaraj Adiga, who is having an airtel broadband connection ([protected]) Since last One Month I am trying to Lock my landline to restrict all out going calls, but it is not happening. I have tried all the proceedure told by your customer care executives , but it is not working . I have also asked for the assistance of your local executive, which they told they are not coming to our place to help us.

I am fed up of your services, I 3 offices, one at UDUPI, another at Bangalore, I have taken airtel BB for Bangalore office also[protected]. But I wont do this mistake for UDUPI, I will go for some other service provider.

Now kindly tell me how many months/ days/ hours it will take to solve my problem?

AIRTEL broadband bill is not appropriate.

I have a 2MBPS broadband connection with number 42040019 , with Rs 1000 rental.
This is an attempt to let you know the issues that we are facing in customer care.
On march , the internet didn’t’ work for half a month, I raised a complained and followed up for straight 10 days .
The complaint I logged, is closed the next day, without fixing the issue. I went to Indiranagar office next day to reopen it, which they promised me have reopened.

I followed up that complained for next 10 days.

Now when in April I got the bill for full month, however internet didn’t worked from half a month in march, I raised a complained for prorated bill generation, and only Rs 90 is deducted, as they say the system shows the complained is resolved in 2 days.

This is gross cheating from airtel part or indiranagar sub branch is cheating there superior. In any case customer is at loss, along with airtel.
The complaint numbers are 46109130.( 9 th May) and 44941022

.

Respected Sir/Mam,

I have taken a sim card of airtel and my number is
[protected]


still it shows me CHECK OPERATOR SERVICE...
pls advice me what to do

kindly do the needful...because it is necessary for me have this connection live...
pls help me.

Rishi dixit

dear sir

last year i.e. on 14th November,2010, i was using GPRS services on my mobile phone and while checking reservation status on www.indianrail.gov.in (hardly a page of 100-200Kb) i was charged over 60 rupees. When i registered repeated complaints, i was told by the officials that it was being charged for the net surfing only and denied refund of the above mentioned amount. Later after some days i received a message that my subscription of Internet(costing about Rs.60) is about to end. Then i realised that the money which was deducted from my account in november was this amount of which i was unaware and not told about.

Recently today (25th May 2011) i received a message wishing me thanks for subscribing to Airtel TV pack and Rs.75 were deducted from my account without confirming the activation. When i called airtel complaint toll free no. 198 then they told me as i was on roaming thus they cannot entertain my request. They further asked me to call on a certain number in bihar to get my solution(on which i was to be charged at Rs.1.50/min to tell them their fault). Let mention that currently i have Rs. 0.86 left in my account and thus unable to call on this number.

My situations are:
1) in first situation i had not activated the internet connection but charged for it, in place of the charging it on per kb basis.
2) No request for activating the Internet TV was given but it was activated.
3) Why a person in need of help is directed to a phone number that charges his pockets for telling the fault of the operators

I would like the Consumer forum to help me and get me my balance refunded.
I will be highly obliged

Aman Srivastava
cell no. +91 [protected]
Patna

my customer id is [protected] i have problem with airtel dth set top box from 10.05.2011. regular complaints have been made and tll today 26.05.2011. They are also asking for 350 rs to be submitted to change my set top box. everyday there customer executive is saying that your problem will be resolved today but till now nothing has been done when we ask for the no. of higher officials they are telling it's against the policy. my mobile no. is [protected]

Hi,
Im a Airtel Mobile subscriber for the past 6 years. Recently I got a 3G activation done by airtel when i Just called for enquiry, They pushed me into getting a 100 Rs plan for 100 MB, I'm using GPRS for the past 3 years and my usage have never crossed 100 MB, I was using it for a while and got to know from my friends that the the 3g Billing is not structured and asked me stop using 3G from airtel to avoid any trouble. Within three days of getting alerted by my friends, I get a SMS from airtel saying that my usage has exceeded the limit and my current usage is for Rs 6637, I was shocked and called Airtel CC right away. When enquired about the same the agent on call told me that my usage as on that date is 229 MB and I would not be getting bill about 6000+, and the alert I received was without discounts and my bill would be close to[protected], I got shocked and asked her to disable the 3G service right away, and she did the same. Now I get a bill from airtel on 9th of June saying that I have to make a payment of whopping Rs 7882. It said the bill that total usage time is 80 mins, when I called CC they said that its for the usage of 510 MB, (Which is untrue and ridiculous). Now i sure that i could not use it for 512 meg in 8 days approx. This is insane that Airtel is trying to make joke out of their users. I have decided not to pay this bill, and when calling CC with respect to this problem all they do is say that they will transfer my call to Billing dept, which never happened, Once I waited even for 45 mins to get to and person from billing which is insane I lost my trust in airtel and They are one foolish company who think they can play with people's money initiating a new service.

If airtel if going to disconnect my number or gonna harass me for payment, I would ensure that I take it to the top. And also going write and article about the same issue in India Today.

I had requested for change of package on sunday 22nd may 2011. I changed my package to "A la carta pack" using airtel dth website. After request submission I got message it will be changed within 24 hours, but it was not changed. So I called customer care and they told me they will change it. The service request number was 8259339. Next day I got SMS that my issue has been fixed. I checked and I found only free to Air channels are visible ( ie DD channels). I called again customer care and told them I don't see any of the channel I selected in "A la carta pack" they told me they can't solve my problem and directed me to send an email about the issue to [protected]@airtel.in.

I sent email three emails in two days but there was no response. I'm getting blank calls from [protected] which I pick up and no one speaks.

Today 25th May 2011, time 1:30 PM and still i have not received any message or call to resolve the issue.

Please try to resolve my problem.

Sir/Madam,

With great regret I inform you that my Airtel Phone No.[protected] is not working and call forwarding (cross-connection) is activated in my phone number for the last few days (from 05/05/2011). Even after repeated complaints/reminders, nothing has been done so far to rectify the faulty connection. There is "NO Dial Tone" also "NO response from your 'Customer Care Help Line while I call from my other telephone',. Giving complaints Nos. and Serevice Request numbers/Date details :

16.05.11 –[protected]Complaint No.)
17.05.11 – 46440602
19.05.11- 46440602
21.05.11 - [protected]Service Request No. at 11.18 a.m.)
21.05.11 - [protected]Service Request No. at 1.13 p.m)
25.05.11- [protected]service Request No. at 10.32 a.m.)

I request you to please take it seriously and resolve it as earliest possible and Don't stretch this matter further.

.

Warm Regards

Sudhir Kumar
[protected]
[protected],[protected]

Dear Sir,
My mob no is [protected].I had recharge the same on 24/05/2011 at 07:51 PM and got a talktime of Rs 87/-(total 87+04=91/-,Rs 4 was previous bal) vide Trans ID[protected].At 0800PM when i send one sms of Rs 3/- my balance was Rs 58/- only.This not first time,Airtel is doing this type of business with me science last 2/3 months.198/121(compl cell /cus care) are another bogas dept of Airtel.They will simply tell"sir,technical up-gradation is going on, pl call later" or your call will cut in between after listening you some EVR instruction for 5/6 minutes.This my advice to all INDIANS pl d'nt take connection of Airtel,your mental peace wil be disturb.

Hi

I am writing this mail in a capacity of a customer and I held high regards for Airtel prior to the experience I had since I have applied for a Broadband connection on 19th May 2011.
I have filled the form for broadband connection on 19th May 2011. And i was promised that the connection would be installed by 21st i.e. Saturday but no one came for installation.
I was in constant touch with your sales person Mr. Piyush Saxena whose email id is piyush1.[protected]@airtel.in and his mobile number is [protected]. He committed to me that the connection would be installed by Saturday i.e. 21st May 2011. But nothing happened on that day.
I gave him a call on Sunday morning i.e. 22nd May 2011 and he assured me that the connection would be installed by Sunday evening. In afternoon 2 guys from Airtel came and did the wiring for the connection and confirmed that the engineer would be coming to install the switch but no one came.

Next day i.e. Monday Mr. Piyush said that there were some technical issues that’s why my request cannot be forwarded so he will get the installation done by evening 5 pm. But to no surprise nothing happened and after that Mr. Piyush has stopped responding to my calls and messages. He has not reverted to me on this till now.
I have kept all the messages from Mr. Piyush for reference for further action.
Today i.e. 24th May 2011 I got a call in the morning at 11:14 am from landline number: - [protected] and I was told that engineer will be coming to install the connection and Rs 1500 is to be paid to the engineer towards Wi Fi modem. But again to no surprise no one came.
Today at 8 pm i called up your customer care at number [protected] the call was received by Mr. Joy he apologized for the inconvenience and confirmed that the connection will be installed by tomorrow i.e. 25th May 2011. But my call got dropped so I was not able to speak to him.

I have again called up your customer care and this time Mr. Aditya answered the call and he confirmed that my DUE TO TECHNICAL DIFFUCULTIES my connection will be installed latest by 29th May 2011 again my call was dropped.
On again calling this time it was Mr. Adnan he was very smart as he didn’t have answer to my query so he said OUR SYSTEM ARE UNDER UPGRADATION SO HE CANT CHECK ANYTHING SO CALL AFTER 1 hour.

I again tried your customer care this time it was Mr. Mayank he was so irritated by my complaint that he warned me in threatning way stating that i will disconnect your call if you keep complaining and he said that due to TECHNICAL DIFFICULTIES IN DP YOUR CONNECTION WILL NOT BE INSTALLED AND WE WILL RETURN YOUR MONEY IN 21 DAYS. Then the call was transferred to Mr. Sanjeev he repeated the same thing.

I just want to know that is this the customer service AIRTEL is providing to his customers. 5 People giving me 5 different versions.

Why i have to chase people to get my thing done. THIS IS HIGHLY UNPROFFESSIONAL ATTITUDE. Its not the matter of 500 Rs. but its the matter of mis commitment. I have all the messages with me which states that “Thank you for choosing Airtel Broadband. Your Request is being processed and we will revert to you in 48hrs post ascertaining the TECHNICAL Feasibility. “And I get a message after that to keep the all the documents ready for your sales guy.

I would require a Solution to this ASAP.

Regards

Vishal Singh
[protected]

My mobile no is 9oo4802845 with a prepaid connection. I have never ever told Airtel to activate sms alert from [protected] "Dictionary on mobile service". But Airtel itself started the service without my permission and deducts money for my prepaid balance.
Airtel "MUST" ask first to start the service as well as to keep the provision to "unscribe the service" if not required. This is a kind of LOOT from Airtel. This should be stopped immediately.
Please stop this soon and add the deducted amount back into my balance.