Airtel Complaints & Reviews

sir
i'm loose my cell phone with sim. so, please changed my register cell phone no. loose no is this [protected], and please re-register this no.[protected].

Dear sir,
Good day!
We are facing the problem of ISD calls from last two month on our mob: [protected] ,
we have given complement to your customer care & your billing department Mob: [protected] regarding the ISD bill payment but till today ‘s date we have not received any responses from your side .
This is our last and final Intimation to you that we are not going to pay any ISD charges to you for the below number .
we are now using total 24 number of your network. We are facing many problem for all this numbers also.
We are mail you so many times regarding our problems but not get any satisfied answer from you.
we think this is the only vested of our valuable time..

Hiiiiiiiii,

I have airtel Friends Sim Card and I have charge Rs. 1.50 per sms for first sms.
But my classmate have also this sim card and he have to charge Only Rs. 1 for first SMS.

So, this is not fare about me because of same plan and same call charges,


Plz Help me, and stop this............

Customer Care also not tell me in details......

Dear sir I m Jitendra kumar singh using airtel connections for a long time and after being frustrated from the worst service by airtel when i tried to port out my mobile number to bsnl now airtel is not sending me porting code instead for that particular sms everytime Re1 is deducted from my balance ,like this i m always sending sms in format PORT [protected] to 1900 but the same error evrytime rs deducted and in reply ur request could not be processed pls try later after taht when ever I am trying to call Airtel customer care from my mobile [protected] since last 25 days not able to connect to the customer care neither 121 nor 198(Toll Free) because the call from my mobiles to customer care was fully ignored by airtel,I have sent many mails to the Airtel customer id's, event to the nodal office id's but there is no response inspite of continous follow-up. This is very frustrating as neither I am able to contact them nor they are making any contact and I am facing lot of issues. Also to add nobody is picking the phone in the nodal office of Airtel. I m using my self more than 3 connections of airtel Numbers are [protected],[protected],[protected],and from all mobiles calls to customer care is going except from only [protected] the calls are not going to customer care ,and after this type of service i hav decided to finish the remaining balance and port out from airtel to bsnl.Hence I request you to please look into the matter and solve it as soon as possible for which i shall remain ever grateful to u .
Thanking You
Date: 06-May-2011. Your’s faithfully
Place: Cuttack-Orissa Jitendra Kumar Singh
E-Mail: [protected]@yahoo.com Contact No: [protected]/[protected]/[protected].

Dear sir/madam
I m prepaid customer. My airtel no. [protected], the airtel tv has automatically on my no. And from last 20 day i am calling customer care 2 deactivate this service
Every day 10 Rs. Deduct from my account. I'm fed up of this service,
Please deactivate this service and see that it won't get activate again. I called customer care but unfortunately they don't help
Please sir/madam help me and deactivate this airtel tv from my no.

Thank you
Shane ali khan
Mumbai
My alternate no. [protected]

Hi,

I am a Airtel prepaid customer.

Airtel has sent a message from no: 59830 saying: "Thanks for choosing Radio Mirchi. You have been charged Rs 10/7 days. Call 59830 to listen Radio Mirchi for 100 free mins. To stop service, call 59830800." Does it mean Rs 10 will be deducted every day?

Airtel is sending SMS from AK 55678, 58888084, AD - Pooja (from other no's also).

Airtel is also sending other adult SMS even without me subscribing to such content.

I am also getting calls from unwanted numbers which when picked are automatic calls from numbers like: [protected], [protected], [protected], [protected], [protected], [protected] and many other numbers.

Kindly un-subscribe my no. for the above mentioned kind of messages & incoming calls.

My contact no. is [protected].

Regards.

Hi,
I subscribed the HD channels package from Airtel Digital TV. They say the it has the Dolby Digital plus Sound in these channels.

When I subscribed the HD channels there was no Dolby Sound in these channels and also there is a distorted sound. When I raise this with the customer care they send some incapable technical person who don't understands the problem and close the requests without solving the problem.

My problem still persists.

Thanks.
********************************************************************************...⇄


Dear Mr. Gupta,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding service issue.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated:29/03/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

Your complaint number for the above issue is 6433959.

We look forward to a long and fruitful association with you.

Regards,
Rohit Mittal
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
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"Gupta, Anjan To
Das" "[protected]@airtel.in"
<[protected]@dell <[protected]@airtel.in>
.com> cc

03/26/2011 08:55 Subject
PM Digital TV escalation
P Please do not print this e-mail
unless it is absolutely necessary P









Hi,

I have some escalations to be done for my Airtel HD digital TV which is not getting solved by the customer care for a long time.

I have taken an HD package but the very next day on 21March I logged a
complaint(No: 6189442) regarding my problem with the sound in the MOVIES NOW HD channel. Firstly, I am not getting Dolby Digital sound in this channel. Second, the is a sound is extremely distorted whenever there is any loud sounds, for example explosion or airplane etc sounds.

I constantly chased the log in customer care and finally they asked me call on a phone no ([protected]) for my problem. Then again after chasing on this phone no for 2 days they sent 2 persons on 24th Mar. These persons had absolutely NO IDEA of the problem and promised to send some senior person.

I requested them not to close the complaint(No: 6189442) till the problem is resolved.

On 25th Mar, I somehow got connected to customer care 12150 and the person on the other side told that the complaint is closed and disconnected the call.
Is this the way you operate in the support?


May I request you to please look into this issue and get the problem resolved and also to get some more trained people to handle the incident calls.

Thanks.

Regards,
Anjan Das Gupta
Mob:[protected]

My name is Kumar Abhishek and my mobile numner is [protected].
I have never opted for any subscrition for Artel Blog. Suddenly one day an sms comes which says "your subscrition to Airtel Blog has been renewed and you have been charged Rs 10 for 10 days." My phone is on roaming with zero balance. I am not able to send an SMS to 52000 for the unsubscription. Now my balance has become Rs. -10.00 - negative value.
Can you please help my by unsubscribing from the Airtel Blog.

Wrong Recharge of Rs. 100/-
Sir / Madam,

My mobile no is: [protected] which is the Airtel Maharashtra Circle Number and I am using it since July 2009. The current scheme for my number was that of 1paise/second.

Since my balance was 6paise, I recharged my account with Rs.100/- (only for talktime) from a shop near my place. I recvd an E-recharge message saying RECHARGE SUCCESSFUL on[protected]. Talktime Rs.1.00. MRP Rs.100.00 . TransID[protected].
This Re.1 is also not shown in my Balance but i can call to any number.

Things to Note :
1) My scheme of 1paise/second got terminated and i am getting charged Re.1 for every call.

2) Also i cannot send any message since the balance shown is only 6 paise.

3) When i connect to Customer Care, they say you can't talk with the representative since your balance is low...

Hello Sir,

I am writing this mail to you after repeated and failed attempts to have a resolution from my cellular connection vendor. I have airtel mobile connection in my name and have been using it from past 10 years.

I have communicated with them to resolve my 3G GPRS activation on my cell phone connection which was deliberately activated and i have been charged heftily on the grounds o[censored]sage for the each data activity which was activated without my knowledge and consent or request.

Each time I requested them to consider my tenure having a connection with them and give a consideration to re visit the 3G activation mistake happened from their end. Till date they are saying as per their records they are very correct with data usage on my cellular connection and not giving any waive off for the same.

I am enclosing the communication details which has happened between me and airtel people.

I request you to look into this and suggest me the best solution.

Following is the email exceprt what I have sent to them.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 13/04/2011 17:08:07
Subject: Priority Concerns with Number [protected]

I hold the airtel mobile connection with a number bearing [protected], and I am
writing this communication with a hope that it will be addressed without any
standard consoling words infact a actionable words on resolving the issue.

As of today, 13 Apr 2011, my outstanding bill is Rs 2741/- and outgoing is also
barred, i have been with airtel mobile service from past ten years and due to
your mistake, I am in a state where I cant even make outgoing calls.

At this point, I am really loooking for solution rather than just reply to this
email,

Problems with my connection:

1. GPRS service activated without my consent,
2. There is no alert shared with me for activation of it, other wise would have
called back and cancelled it immediately.
3. Bills generated against GPRS usage.

Solution looking for:

Your priority and concern for the valued customer would result me being in the
airtel network otherwise i have to look for better options.

1. I am ready to make the payment against Call Usage and its taxes
2. I am ready to make the payment against monthly rental for the call usage.


Please note that, in past 10 years my payments have been well in advance prior
to last date.

These un happy situations hurt the relationship.

I hope you would understand and provide solution for the same.

Looking forward for your call and listening ear to solve the need. I can't call
you guys as outgoing is barred :(

Thanks,
Thomas Scaria

……………………………………..


Waiting for your kind attention on the same.

Thomas Scaria
Mob:[protected]

Customer ID: [protected]

Raised a request on 1st week of April for dish antenna re-alignment. Till date no action has been taken by Airtel. Visited the BG Rd, Bangalore Airtel office and spoke to Airtel reps. The rep assured me that someone would come over to my residence on 24th April morning and get it done. Till now, the issue remains there. I have already complained to Nodal officer and also written to airtel presence but of no use. Nodal officer is big joke. He will always say that it will be resolved in 24 hrs but nothing will be done. Tried calling the Technical Vendor(Communication Networks- Phone: [protected]) but they are worse. Either the phone will be busy or nobody will pick up.

Its a BIG SHAME for Airtel that their own vendors don't give a damn to their important business partner. Customer care are of no use as each time they will say it will be resolved in 24 hrs. Getting calls daily from Delhi Airtel office assuring me that it will be resolved in next day. But fact is that Airtel DTH customer service is a big failure. The only option left is to move to different DTH operator.

Nirmal

Dear Sir
This is for your kind information that your mobile no. [protected] located in Delhi NCR., disturbing me
So, Please tell me how we can do and where
i want to know the name of owner of this cell no.
on my Email as [protected]@rediffmail.com
or my cell no. [protected]
thanking you

Prepaid Balance theft By Airtel by automatically activating AL friends chat service

Dear Nodal Officer,
I,m the customer of Your Airtel prepaid No. [protected].I had register my no. in your DND service and a month ago airtel had automatically activated AL Friends Chat service at my no. and starts deducting Rs 30 pe sms. I had complained several times on your customer care but they said they will look into this matter and disconnect my call.Today Airtel has deducted Rs.10 from my prepaid Balance eventhough my balance was Rs. 1.83 only.and send the SMS stating that My chat service has been renewed.When i checked my balance it was Rs. -8.83 (minus Rs. 8.83).So pls look into this matter and disable all the addon services that has automatically been started by Airtel itself on my No.and Return all my prepaid balance that your co. has taken.

Yours
RAHUL KHARE
M-[protected]
E-mail : khare.[protected]@gmail.com

This is Ravichandran, B. ([protected]) from Coimbatore, Tamil Nadu.

Last week I got a call from a mobile number saying that "Hi I am Jeeva (Tamil Actor), would you like to talk to me ........" I disconnected that call and doing my work. After 5 mins I have received a message saying that "Rs. 15 is deducted for the activation charges...".

I called your customer care no 121 and after many difficulties i was able to talk to your "officer/staff". I have explained her everything and she replied that "sorry we can't refund your amount since you have activated something..." I have requested her to stop all these nonsense calls & message, she said that she will be de-activate all these with in seven days.

And yesterday[protected] I have got a call from[protected] this number when I was riding I could not pict up the call. After sometime I called back to that number, call was picked but no response, so i disconnected the call after 10-15 seconds. I have got a message saying that "last call charge is 10/-......"
AGAIN I called your CC no 121 and AGAIN many difficulties I got your officer/staff called "Saranya". I have told her everything she replied me we do not have any records for that........... I asked her to give it some other higher "Officer/staff" she passed the line to "Supervisor Deepa" AGAIN I explained all the stories she said we do not have any records now but we will be able to tell you the reasons by today before evening. I got a mss from 121 "thank u...... reference no CBDCC[protected]"

NO FURTHER STEPS/ACTIONS TILL NOW!!!!! I do not want to write you harshly. I know these are the tactics doing by the Airtel company to get the money from the customers and when the customer ask for any questions/enquiries AIRTEL officer say something else. For that also you are charging the customer!!!!.

Please take necessary steps/action and refund my amount (15+10) 25/- rupees as soon as possible.

Sir/Madam

This is regarding my attempt to Port Out my Mobile no. from Airtel to Vodafone.

I am trying to port out my airtel mobile no.[protected] from airtel to vodafone since 4 months. Initially they rejected my port out due to false claim - that i asked them to do it. But I DID NOT DO SO.
Then, I called customer care to resolve the query. They asked me to resolve it by sending an SMS to 121. But that SMS was actually for CANCELLING the port-out request. I was fooled by the executives again.
All this happened in Feb, 2011.

Then I contacted the Appellate Officers but they also have taken 3 months to simply port out my number. They delay my calls, suddenly disconnect my call, never follow-up, give reasons of technical faults mostly, Always say that its not their concerned department, keep me on hold for a very long time, and always ask me to apply for a new port-out form.
IT IS VERY FRUSTRATING.

Over past 3-4 months, I have talked to the following persons in Airtel-Appellate Office:
Anuradha, Piyush, Nidhi, Kunal, Sanchita and Rituraj.

They always ask me to repeat the same story again. I am totally fed up.
These people are not able to SIMPLY PORT OUT MY NUMBER, inspite of being the higher authority of the company.
They give false suggestions and only delay the matter.

I request you to kindly look into the matter immediately.

Thank you.

Ritika Dua
Alternate no. - [protected]
Email - [protected]@gmail.com
Latest UPC for Port-out - AD 591137, Expiry - 10th May, 2011
Complaint No. with Airtel - [protected] and CUNRM3040

I have bought 3G usb modem from a shop. I have invested Rs. 1908/- For 3G modem & around 109 for Activation. I have been told that you will get speed around 256 kbps. and after lounch 3g you will gate 3.6 mbps But now I am getting speed which is shown by modem is:- maximum-56 to 92kbps (Few minutes in hours o[censored]se) Minimum- 0 to 12kbps (maximum time of the day) Average- 6kbps (the average speed after use for a hour).airtel not having customer complaint portal.
Device name-E153
My modem serial number is-KMA5TA10B2308684
IMEI-[protected]
MY MOBILE NO IS [protected]

This is with reference to landline no :[protected], a broadband service is associated with this number and the internet was not working from past 2 days, more than 48 hours, one can feel the heat o[censored]navailability of internet for more than 2 days.

From past 2 days i have called the customer care for more than 20 times and spent around 30min for each call, but still its not resolved.

Tried calling nodal officer, but it was a waste of time as i couldnt connect to him even after calling him more than 6 times.

Unfortunately i could see there was only one technical guy running around entire R.T.nagar area and he doesnt know any technicalities and bluffing around. my office will be closed by 6:30 everyday, but unfortunately i could see one executive updating the status as the issue was resolved after attending our place at 8:30 in the night.

No one could help me with this and the issue is still pending, with we wasting 2 days without any work as we are into web development, one can understand the problem without internet.

I seriously dont know wr to complaint or what to do, Please do someone help me, Final conclusion is i lost hopes on AIRTEL (One of the leading telecom serv ice provider with very good reputation)

I am using Airtel broadband high-speed internet plan. It’s a 4MBPS plan (Impatience 1399) which comes for around 1500 Rs. /month (including all the taxes) I am a regular bill payer too.
My AIRTEL land line number for this broadband connection:[protected]
This plan has one limitation that if the user crosses 25GB download limit the internet speed automatically reduces down to 256KBPS for the rest of the month, which is very slow as compared to 4MBPS.
Complaint number for billing cycle 26th April to 26th May: 868880 (current month)
Complaint number for billing cycle 26th march to 26th May: 868880 (last month)
Both complaints still not resolved though issue being the same every month
For last 2 months I used 4MBPS speed for only 10days (26th march 2011 to 30th march 2011 i.e.5days and 26th April 2011 to 1st may 2011 i.e. 5days) and I am paying Rs.1500/month for 4MBPS connection but in reality I am using only 256kbps speed very slow internet from 26th march 2011 to 5th may 2011. Just because of some technical issue in AIRTEL system.

Now my complaints against AIRTEL are as follows
1. My speed was reduced before I cross this 25GB limit. It’s happening for past 3 months out of which 2 months I lodged a complaint but did not get any solution from AIRTEL.
2. I took this matter to Nodal desk last month they promised this will not happen again still I am facing the same problem this month.
3. Customer care executives are so irresponsible at AIRTEL they don’t even bother to call back even if they say that they will. Every time I have called back to AIRTEL customer care. In fact many times in last 2 months my complaint was marked as resolved without my concern or without making sure that the customer is satisfied with the solution or not.
4. AIRTEL people do not understand what my problem is, they are just considering this as a limited quota of download exceeding case and they are just ignoring the case BUT I AM SURE THAT IT’S A BIG TECHINICAL PROBLEM IN THE AIRTEL SYSTEM.

I got there auto generated mail saying you have crossed the quota on 1st May 2011 but till that day I had downloaded only 15GB.On Airtel.in website when I login I can find out how much MB of data I have downloaded there I can see a day to day log of downloaded data and it shows I have not crossed the limit of 25GB till today (5th may 2011) but I got the mail saying I have crossed the limit on 1st may 2011 itself and my speed is reduced since that day. I have kept all the airtel.in information in a picture format which can explain how there system is showing that I have not crossed the 25GB limit. (Please see the attachment) Last month same thing happened I got mail on 30th march saying I crossed the limit of 25GB but when I checked on Airtel.inmy account I found that I have not crossed 25GB limit.
I confirmed this with airtel customer care executive Mr.satish pani yesterday that this information is proper or not so he confirmed that whatever data of download has been shown on the airtel.in site is completely true and we can trust on that information. He also said that someone will call tomorrow from airtel and they will solve this problem. I got a call from[protected] Mr. Kishore gudhekar today morning at 9.15am (date 5th may 2011) I explained my complaint to this guy again because he was in the impression that this is just quota exceeding case but when I explained him the problem he straight away said I can’t help you with this and you mail nodal desk but I have already did that so he just disconnected the phone. To my surprise when I later call airtel help line I came to know that this careless person marked my complaint as resolved. When I had a talk again with customer care at aitel, Mr. kander Trivedi reopened my complaint and said that I will get a call back within 4 hrs but I really don’t trust AIRTEL now…
About the nodal desk of AIRTEL Mumbai,
Nodal officer for west region Mr. Sunil batra
The number is[protected] email id: nodal.[protected]@airtel.in
I tried calling many time to this number in different times of the day but still nobody picks this phone.
Last month once I got lucky and some female picked up the phone at nodal desk I explained my problem to her again from the start (NOTE: I guess they don’t mention the problem when a complaint is pending they just put it aside) and I asked for an apology letter if it’s the problem from AIRTEL side. She agreed that it’s a problem from AIRTEL side but she denied my request to give me a letter of apology from AIRTEL instead she said I’ll put a mail saying this was AIRTEL’S mistake and this will not happen in future. I dint get any mail from her and sadly just next month I am facing the same issue and my speed is down to 256KBPS.
I have placed many mails to nodal.[protected]@airtel.in but from their side too I see no efforts to solve this issue.

For last 2 months I used 4MBPS speed for only 10days (26th march 2011 to 30th march 2011 i.e.5days and 26th April 2011 to 1st may 2011 i.e. 5days) and I am paying Rs.1500/month for 4MBPS connection but in reality I am using only 256kbps speed very slow internet from 26th march 2011 to 5th may 2011 Just because of some technical issue in AIRTEL system.

I am trying to get a solution for this problem from last 2 months but AIRTEL persons are not helping me at all. They are just making new complaints every time when I call them or the just re-open my pending complaint.
I am fed up of calling such worst customer care of AIRTEL which includes the NODAL desk and the irony is for such irresponsible and careless customer service they even charge me for every customer care call too!!!!

Please help me.

Regards ,
Yogesh sukhatankar
+91-[protected]
[protected]

dear sir
my name is abdulsafeer and ma mobile no.is [protected] i hve been using airtel network for past 3yrs as der s no network coverage in our remote area i had decided to change to idea network during that interval one of airtel executive named as shreedar from bagalkot with a mobile no.[protected] contacted me and promised me saying that he wll sort out the network problem within 3days and asked me stay in current network trusting to his word i cancelled my port in request but nw he is escaping from his word by saying that ders server problem. nw im n dilema i hereby request plz to take strict action against such executives nd sort out my network problem so that common man like me wll not lose trust in Indias no.1 network. i hope that ma request wll be granted
THANKING YOU


YOURSFAITHFULLY
SAFEER
MY ADDRESS
Bithpade house
Bondanthila village
padu post
mangolore D.K
Karnataka-57502

have been registering complaints for[protected] since past a year and consectively since past 4 days..but all in vain coz non get resolved....
my bills are not being delivered to my address or mail id so i do not know my outstanding or due date, still have been paying bills according to the last ddate on the last bill recievd..aftr many complints my address is still the old one..
my phone is not working, it is without dial tone sinc 6 mnths but all complaints falling deaf on AIRTEL CONSUMER SERVICES...
my networ is disconnected due to non payment of bills whch i have been paying regularly evry mnth since past 4 years,not a single bill missed its payment, an today no payment is d reason cited for disconnectiong services.
AIRTEL TROUBLES ITS CUSTOMERS AND ITS CALL CENTRE PEOPLE HAVE NO RESPECT WHILE DEALING WITH ITS CUSTOMERS..
they say openly i[censored] want to continue wid us , ok or else u can switch to other networks, do not bother us.