Airtel Complaints & Reviews

Dear All,
I wold like to tell all of you that airtel has the worst website in terms of checking bills online..
The payment option always seem to work.. but the bill guide and account information dont work 9 out of 10 times..
Even the Airtel customer care people told that they could not check my bill because there applications were running very slow and they needed atleast 12 hours to check it..

The only thing the i would want to suggest Mr. Mittal is that your company makes billions in profits.. Please care to spend a substantial amount on your website and designers if you want to give the option of online payment...

I was bought Airtel Prepaid connection ([protected]) on 18-March-2010 from Sagar Stationery Bashyam circle , Sadashiva Nagar, Bangalore-80.

When i was bought they collected from me Address proof and Photo id proof ( Employee letter pad & Voter id with Tamilnadu address) with Friend No written in it.

26-March-2011 Evening they called and verified they asked the addresses and said verification was over.

The Next Day 27th-March-2011 evening they sent sms says that verification failure and provide the documents to Airtel relationship centre again. They Cut my outgoing calls.

Then i tried to the customer care 121 they said my document i not reached and i said i got the verification call and all. Even then they said to produce the document again, I said whatever the document provided i true and i asked.


One time they saying verification failure and other time documents not submitted then i catch the fellow who sold the sim card they said it has been submitted in Malleswaram Airtel relationship centre.


I demanded if verification fails say what is fault i have provided ( As per my knowledge they didn't verified) . Then one time they said document not reach . Then i asked with out reached the document how i got a call for verification after a week of got the connection ?

The Airtel wants to twist the problem and wants their customers to run behind for their executives not working properly ..


Finally i submitted the same documents and got the new connection from AIRCEL . Their executives came personally to my office and residences and verified now the connections is live without any troubled me. Then why this very big networks fellows doesn't doing their formalities.

I have all the mails return to the airtel customer care is with me and i got the bill from to whom i am purchased the Sim card too.

Kindly give the direction to get back to my all the money back from the AIRTEL.


Regards,
K.Prabu
Present working Aircel No : [protected].
Previous Airtel not working No : [protected]

I had word with Airtel customer support on 02 May,2011 for changing my corporate mobile number to individual number, since i left that company (ibibo Web Pvt. Ltd.) long back.

They had told me "You need to get a mail sent from your last company official email ID to [protected]@airtel.in"
and i did the same. On Tue, May 3, 2011 at 4:07 PM a mail has been sent:

[protected][protected][protected][protected][protected][protected][protected][pr...⇄br...

I gave the request of my Airtel for porting to vodafone vide porting no. AD713697 with expiry dt. 25/04/2011. However, it was rejected by Airtel without informing me any reason. I must also mention the fact that all my dues were clear on this date.

I again gave the new porting request to them vide porting code AD683184. I even made an excess payment of Rs. 100 so that they could not reject it saying the balance was not clear. I could have paid more, but their online system does not allow me to pay more than my current dues.

Airtel called me yesterday (after 15 days of my porting request), saying that my current dues were Rs. 400. I told them I have no problem in making the payment, but when I made the upfront payment of Rs. 100, they should have done the porting that day itself. It is obvious that dues will increase with passage of time, and I cannot keep making the payments everyday. (Their system just doesn't allow me to make excess payment!!). Further, they give me petite reason of Rs. 400 as excuse, when my credit limit by them is Rs. 6,900.

Anyways, I made the payment of Rs. 400 online immediately as I did not want to fight with their stupid customer service. I actually tried making payment of Rs. 500, but their online system again does not allow it!!

Still, Till today, the porting has not been done. Neither Airtel, nor Vodafone are willing to inform me the reason. All my mails to their CC dept. are unreplied.

Just a quick information for my reason for porting: I have registered many complaints since past 4 years to Airtel regarding network problem in my area. I had to even approach their Appellat authority for this. Finally, in their mail dated 28/08/2010 (in reply to my service request no.[protected], they informed me that it wasn’t possible to rectify the situation in my area.

To say the least, it is pathetic service from Airtel. They cannot give proper service, then they accept their mistake and say they cannot improve their network, and then when I want to use the MNP for better network, they are not willing to port me out. Don't know what they actually want from me, except from harassing me!!

For your information, my mobile no. is 98****3363

Regards,
Raghav Malani

oohhhhh i am back again, not on Airtel Prepaid - this time on Airtel Digital TV.......
oooh bulzhs shat Airtel ... all areas are like frod and cheat...

i just recharged my Digital TV account with 2595 to activate South Economy sportz plan to get 166 channels per Year. but i am able to see only 142 channels... i dont understand y this happening and called to customer care ... one guy dont have proper information and he disconnected (he said his name was Ganesh, in Telugu) call and called again and same experiance.... some how after several attempts i got chance to talk to the voice support guy and he said, my connection regestered in satilite 1, so that i am not getting all the channels and he has logged a complaint to change my connection to satilite 2 ( the complient #: 7876862.

also while connecting the call they saying that "you will get 2 months free by recharging for 12 months" - but the CS guy said that it is only 45 days -- still i am in confusion that can i get atleast a month free .. :)

Thanks
Hari
[protected]

Hello Sir/Madam,
I have taken the airtel connection with the plan, Bill Plan Charge Future Value 299 Plan. As per this plan for the first month 1GB data GPRS is free. This connection was activated on 23/04/2011. But with in 2 days on 25/04/2011 the unbilled amount reached more than Rs.2200 due to the GPRS. My mobile is an iphone and some applications will connect GPRS without my knowledge. So on 26/04/2011 my outgoing was disconnected reasoning I have crossed my credit limit and when I contacted customer care they said I have to pay Rs.800 to reactivate my outgoing. So I paid it on 26/04/2011 Rs.800 to activate. Then I contacted to customer care to deactivate GPRS on 26/04/2011 since I couldn’t track the usage of GPRS. Customer care people deactivated GPRS without informing that if I deactivate in middle then it would be prorate basis and they didn’t have share any information mentioning we can give clear picture after the bill is generated. But now the bill is generated and the total amount comes to Rs.1436.35. Now I wanted a waiver for the GPRS amount for which as per my plan of 1 GB usage and not to burden the customers with wrong commitments. I have attached the bill plan details. Please do the needful.

Regards,
Karthik.G

[protected]

We submit complain about not working set top box till[protected]. No action taken by company for repairing it.I call in service center of varanasi airtel company and many times of airtel engineer but no action taken by them.I daily call in service center not in one time several time but they say - Mam! today i haven't any engineer we send engineer tomorrow. But tomorrow is never come.I submit several times complain but in result no action taken by them. Airtel company consumer service is very bad......

The SIM is alerted to me (Sanghamitra Swain) for life time and it was valid 20 years from date of purchase. Since that day onwards I am using same number and mentioned in my CVs, Friends for meeting and offical purpose. Now the same SIM was alerted to some one by the Airtel Company. I am not confirm weather the Company alert that one to some body or the person using my SIM? Customer care says we will not say the name of the owner of [protected]. How come it is possible? I am the owner of this SIM without my permission or any written document how they alert my Life time SIM to other person. Its the right of the Life time SIM user that the SIM should be belong to the owner upto 20 Years. Only after 20 Years the owner may want to continue the same number ,If only the owner don’t wont to continue the number the company has right to reprocess (recycled) the SIM and alert to other person. But in my case the SIM was valid till 2015. Before 2015 how the company dare to reprocess (recycled) the SIM and alerted to other person. Its mean the person has no value before the company.

This is regarding my Airtel broadband connection with Tel no: [protected](Bangalore). A connection registered in the name of my wife Arathi Prabhu.

Just want highlight to what an extent representatives of Airtel can stoop down to.

We stopped using this connection by the end of 2010 after we received a bill which was 3times more than our regular usage. The bill had a charge of 1300/- odd amount which I disputed and had multiple compliants to a pathetic airtel customer care which was never resolved. In the mean time I started receiving multiple calls from airtel asking us to make the payment and all the calls did have a similar pattren would start by they asking to make the payment and I would say that there was a charge which was disputed and the minute that was resolved I would make the payment.

Disgusted by this ordeal requested airtel to discconect the connection for which they said that untill and unless the payment is made it cannot be cancelled.
Then during mid of February a representative of Airtel came by saying that he would need to take the instrument and the modem for which did provide a acknowledgement. After which there was no other calls from any of the airtel representatives.

All of a sudden on the 11th of May 2011 I received a call from Rajeev Singh identifying himself as a section chief at a court in Delhi and they had sent 3 summons which we never received and asked us to be there in the Delhi court in 30 mins. If not there would be a "Non Bailable warrant" issued against my wife's name and there would be a fine of 53,000 to be paid when asked what was the call about he directed me to CK Oberoi who was an advocate at the court. He said that there were 3 summons that were sent (which I was not aware of) and also then said that this was regarding our airtel broadband connection payment which was due. He said that best way is a out of court settlement. He sugessted that we make the outstanding payment in the next 30 mins and provide him with the receipt number so that he could withdraw the case against my wife.

By this time I was completely shaken by this, went out immediately and made a payment at one of the Airtel centers for the amount due and called both these gentlemen back and provided the receipt number to which they said that there was nothing to worry now and they would take care of things.

One thing that suprised me was how did I miss those 3 summons; we live an apartment where there is a 24X7 security and they would not miss thrice. Out of sheer curiousity I just googled CK oberoi and airtel and walla! the story unfolded.
There were a whole set of people who had gone through the same experience.

I am sure airtel's SPINELESS customer service team will not resolve this. I am so happy that I am not associated with airtel anymore.

Best,
Nagaraj
[protected]

Hi,
My mobile number is [protected] ,My mobile connection got barred due to address verification , But i have submitted my proof and I dint get my connection still . I called airtel customer care more than 5 times but they dint respond well and went to airtel outlet ( T.Nagar,Chennai ) and had given complaint about my connection but they are not even considering customers well .. Useless executives are playing games in facebook through internet..Hereafter i wont believe in airtel service and there are lot of services which are giving good response to customers with good offers ... am using airtel broadband , now am going to relieve from it and going to give good broadband connection which will have good customer service... "worst service I have ever faced" Wasted lot of money too

My no. is [protected] .From last 10 days i have been charge Rs2/day. I called customer care about this matter . They told me that i have subscribe two services( i don't remember subscribing them). I am not able to unsubscribe them and for last two days i am trying to reach customer care,but the call is being disconnected.Hope so after this complain these two services would be deactivated.


Yachna chadha

Hi,
I have the Airtel DTH Connection with Customer ID [protected]. There is signal issue from last 7 days, Not getting the signal for hours and hours. So calling up Customer Support 12150 from last 7 days, I almost made 33 calls to this customer support .Every time they will register new complaint for the same problem and will be telling problem will be resolved within 3:30 PM tomorrow. No body turned from last days to resolve the problem. Even they are disconnecting my phone.They are giving fake phone numbers with the complaint registartion number, Which they will messge to our Mobiles. When tried to contact local manager here in Mangalore (Phone No : [protected]), they are also telling technician is not avialable and even they are disconneting my call. This is the once of the WORST and HOPLESS Servcie ever i saw. They are event dedcuting amount from my account daily for the servcie which is not resloved Please tell me what should i do for this.
Please mail me.
yours faithfully.

2-Mar-11 I had gone out of the country and when I came back in Jan 2011, I
requested for retention of the same number I had earlier in 2009. It took
several weeks to get my old number back ([protected]). Before going abroad, the
connection was in my employer¿s name (Wipro Technologies) but now the
connection is in my name after the reactivation.
The connection I got reactivated already had `Airtel Live' feature already activated
with it. I was not aware about this feature nor about the charges associated
with this feature. The handset I had initially was a basic one without any
advanced features so it did not matter to me that this feature activated.

19-Mar-11 I purchased a smart phone around March 19th 2011. With the help from
the dealer, I got GPRS enabled for my handset. I was told it would be a Rs 98
plan. But still there were some settings which had not been done w.r.t
MobileOffice on the handset. So whenever I tried to access internet, the
access was actually happening through `Airtel Live feature that had been
already been activated in my connection.

19-Mar-11 At that point I was not really aware about various plans and their
variations available with Airtel regarding internet access.


25-Mar-11 As usual I was getting many SMS from customer care about the
approximate unbilled usage. I immediately noticed that the outstanding balance
was increasing by hundreds of rupees on a daily basis. I contacted the customer service on 25th and expressed my concerns.I was told till the bill is generated, they
will be not able to find out why I was getting these SMSs on the heavy bill
amount.

29-Mar-11 I was still getting SMSs on a daily basis with hundreds of rupees increase in the billed amount. I again got really concerned and contacted Airtel Customer support on 29th March and expressed my concerns. They told me to wait till the bill gets generated on 19th of April,
which was 20 days later. They have recorded in their system about this conversation.


9-Apr-11 With help from one of my friends I came to know how to set up the Mobile Office feature properly installed my equipment around 2nd week of April by contacting the customer service.Even after this, Airtel Live feature was still active on my handset.

19-Apr-11 I have got a bill of 3360.32 for the month of March-April 2011

26-Apr-11 I spoke to the customer service and explained my situation.
Customer Service rep told me that I have to pay the entire amount as I
had actually used internet through 'Airtel Live' via WAP_ALL (Web Application Protocol through Airtel Live Login) gateway. I got the Airtel Live feature inactivated from my phone.

27-Apr-11 I escalated the issue to the Nodal officer and Apellate officer at Airtel as per the advice from Customer Service

7-May-11 Apellate office responded back telling that "We wish to inform you that the 2 GB GPRS Free @20KB/30Ps With Rental Rs 98 is active on your Airtel mobile effective 26/03/2011.

As per the above Mobile Internet pack activated applications has to be browsed through Mobile Office only.

We would like to inform you that based on your complaint, we have investigated the possibility of the same. Post the investigation we have found that browsing was done through WAP_ALL (Web Application Protocol through Airtel Live Login) gateway. The GPRS plan offers will not be applicable for browsing through Airtel Live. Hence we would like to inform you that the charges are valid.

There is an out standing amount of Rs. 3283.19/- we request you to make the payment at the earliest."
I had specifically called twice to find out why my unbilled amount was increasing by hundreds of rupeees every day. The customer service were not able to give me proper reasons and failed to advice that internet browsing was not happening through GPRS because Mobile Office settings were incorrect.
They failed to tell me that Airtel Live charges through WAP_ALL gateway was hundreds of rupees for every access unlike 98 Rs for GPRS.

Please advice on my next steps.
Mobile number : [protected].

Account number: [protected]

Thanks
Guru

------Original message------
From: <[protected]@gmail.com>
To: <[protected]@in.airtel.com>
Date: Wednesday, May 11, 2011 1:32:03 PM GMT+0000
Subject: Re: FW: [protected] : BALANCE DEDUCTION

Hi team,

I am not sure what really did with Airtel. Whenevr I got up my balance get deducted. Today it was RS. 215.

In the afternoon, I raised this issue and your agent has confimed me that my balance will be returned as i did nt activate any services ( Req # [protected] ).

At 6 PM today, I called customer care to check the status..i got funniest answer stating..u have been charged because you were surffing through airtel gprs. Where as I still have same old MO settings. Your CC agent told me that GPRS recharge is for only download and nt for surffing..... Amazing and shocked. So he asked to recharge it again and even asked me to take MO settings.

Guys...please educate ur team or me. If after every recharge I will have to confirm settings then there is some issue from ur side.

Please advice me what to do now?

Regards,

Amogh Koparde
+91 [protected]

------Original message------
From: <[protected]@in.airtel.com>
To: <[protected]@gmail.com>
Date: Tuesday, May 3, 2011 11:19:44 AM GMT+0530
Subject: FW: [protected] : BALANCE DEDUCTION

Dear Amogh Koparde,
Ref: Email dated 03/05/2011, expressing concern regarding balance deduction towards video pack and Unable to contact customer care for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We request you to ignore the previous mail.
After verifying your account details in our system, we found that the charges of Rs.75/- are deducted towards hungama download through Airtel Live on 01/05/2011 and Rs.11/- for FunTime Subscription service till 13/04/2011.
We would like to inform that the FunTime Subscription service has already been deactivated on 03/04/2011.
We wish to inform you that the deducted amount of Rs.86/- will be credited to your account within 24 hours as a one time benefit.
Currently there is no Value Added Service active on your number.
In future, to deactivate any Value Added Service, we request you to send an SMS as STOP to 121.
In order to avoid balance depletion, we request you to save the Mobile Office settings as default settings and delete the Airtel Live settings.
Service message:
If you wish to stop the service SMS, we request you to follow the below mentioned path:
Step 1:
Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset) Step 2:
Please switch off and switch on your handset.
Further to this process of turning off the Push SMS, you will not receive any service SMS.
Further, we request you to ignore the promotional calls or messages from airtel to avoid such activation in future.
To help customers stop promotions to their Mobile or Landline numbers, the Telecom Regulatory Authority of India (TRAI) has set up a National Do Not Call (NDNC) registry. Once you are registered on the same, all promotional calls/SMS from telemarketers adhering to the TRAI guideline, to your number will be stopped within the specified time of 45 days. All registered telemarketers can access this list and they are required to deselect those numbers from promotions as per TRAI mandate.
We would like to inform you that currently your number is not registered under NDNC registry, to activate that same we request you to dial 1909 and follow the instruction to register your number.
Unable to contact Customer care:
In order to serve you better and provide you best of services at all the time, we request you to write emails to us.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,

HELEN ANITHA S
Customer Care
Bharti Airtel Limited

I live in South Bangalore and have been facing regular drops in my connection for the past 6 months. Every time I place a complaint, an executive comes and tells me the same things that there is some copper issue in the line that is coming in to my building and would be taken care of by changing the copper cable. For the past 6 months they have been changing copper (or so they tell me) every time I make a complaint. I must have at least 15 Service Request numbers with me and still the same happens every alternate week! What kind of a joke is this? I am paying Rs1200 every month for this crap and I am helpless as I can't afford not being connected even a single day in order to switch to another provider.

Airtel DSL in my area has to be the most terrible broadband connection I have every experienced. Shame on you.

Hi,

I would like to file a complaint against Airtel as despite of repeated calls at customer care, I'm not provided with specific deadline to resolve issue. From 8th May, I'm unable to send fresh sms to any number. Whenever I compose a sms it instantly goes in the outbox, showing "resend" for a very long time. And this is happening with all the numbers I would like to sms.

But whenever I reply to any particular sms, it goes instantly without showing "Resend" option. I raised my complaint on 8th May itself and I was informed that my problem will be resolved and I'll get a call on 11th May. But to my surprise they closed my complaint stating it is resolved, neither my problem was resolved nor I got any confirmation call.

And as per the latest status they say they have again opened my complaint but aren't providing me the deadline. Can you please look into this and guide me accordingly. I even got my handset checked and they say if its the problem of the handset not a single sms should go but replies are going. My handset is Nokia E-7.

Best Regards

Vivek Sharma

To,

Aappellate
Bharti Airtel Limited

Mr Sunil Mittal
Chairman
Bharti Airtel Limited

Sir/Madam,

Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi ,
I want to bring this incident to your attention regarding unwanted sms from your company since last 2 months.

This is reference (mpbile [protected]) to my complain since last two months and there is no resolve has been taken by customer care as well as nodal officer.
Take strong action to stop unwanted sms as soon as possible...


Dear Mr Sanjay Kumar, I am totally unsatisfied with your reply. I am writing you since long time and you are reply with same useless languages.
Do you think it is my duty to write details of all email daily which i got. I am daily gets 4-5 sms and should i waste my time to write you daily and even i did before but no action has been taken from your side. unwanted sms is still continues......Who is responsible for that you only???

What is solution, even you donot known?, then kindly forward this case to your senior supervisor. This is very bad response from airtel company and i am planning to put all this on facebook and orkut that everyone can known about you dual policy.
Soon you Will get a legal notice from side for compansation for sending me unwanted sms.



On Wed, May 11, 2011 at 1:56 PM, <[protected]@airtel.in> wrote:

Dear Customer,

This has reference to your receipt of promotional communications issue for your Airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to

assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide

greater comfort to the telecom customers.

We would request you to kindly send us the details of promotional communications(sms and call) received in between last 15 days, so that we can do the needful.

Further, in order to initiate an investigation on your complaint regarding receipt of promotional communications, we

would require complete details related to the Unsolicited Customer Communication (UCC) received by you. Please

provide the following details:

· Date of receipt of promotional communication

· Time of receipt of promotional communication

· Brief description of the content of promotional communication received

· Sender CLI with the operator prefix(SMS)

· Sender CLI with 10 digit number(Call)

We would also recommend the following measures to further avoid unwanted
promotional communications:

· Do not give out your airtel number unless absolutely necessary.

· Do not fill unnecessary forms at Hotels, Restaurants, Shops, and Malls etc.,
through which your airtel number may get circulated and reach the
telemarketers.

· To ensure that your personal information is not misused, avoid leaving your
number on visiting cards or mentioning it on feedback/subscription forms.

We hope that this response has addressed your query suitably.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any

complaint, you can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to

Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in.

or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Sanjay Kumar
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 09/05/2011 18:34:30
Subject: Reminder 2: [protected] urgent

On Sat, May 7, 2011 at 4:46 PM, Pardeep Kumar wrote:


On Wed, May 4, 2011 at 12:39 PM, Pardeep Kumar wrote:


To,
The Nodal officer

BHARTI ARITEL LD
D 184
OKHALA INDUSTRIAL AREA
PHASE 1
NEW DELHI 110020


Please look in to the matter below regarding unwanted SMS. I am writing to you
since last month and still there is no solution.

Please treat this email as most urgent.
Pardeep
On Tue, Apr 26, 2011 at 9:01 PM, Pardeep Kumar wrote:
Dear Mr. Srivastava
I have only this number [protected], how you can say that number is not valid.
Its your company airtel number. It means you are not sure about your
connectivity of your company???????
I wrote you seversal email about complain regarding unwanted sms and no
resposne from your side.
Even today i am getting same unwanted sms which i already complain in my last
email. Please read my previous email.
WHAT USELESS THINGS YOU ARE DOING ,,,UNWANTED SMS STILL
CONTINUE....................
Its very shame on you and your company that still i am getting several sms
daily even i have been registered for DND.
It is not excuse that i am getting from another operator, I have airtel
connection then why other operator able to send me sms.
No i have to take action against you and complain in consumer court.
Date and time of receipt of promotional communication
26 april,2011, 13:09 pm time
· Brief description of the content of promotional communication
> received
>
janta tv ,,,bolfree studio
> · Sender ID with the operator prefix(SMS)
LM-JANTA TV
>
> · Sender ID with 10 digit number(Call)
[protected]

Date and time of receipt of promotional communication
26 april,2011, 14:00 pm time
· Brief description of the content of promotional communication
> received
>
3 cs sports city at noida
> · Sender ID with the operator prefix(SMS)
LM-IC
>
> · Sender ID with 10 digit number(Call)
[protected]
Date and time of receipt of promotional communication
Today 15 march 2011 at 15;30pm
>
> · Brief description of the content of promotional communication
> received
>
2 days left for inaugrl disc.
invest clinc recommends BPTP * G+2 high end 3BHK.
A/C floors on 196/250 squd
> · Sender ID with the operator prefix(SMS)
DM-InvestCI
>
> · Sender ID with 10 digit number(Call)
[protected]
Pardeep Kumar
[protected]@in.airtel.com,
[protected]@airtel.in
dateTue, Mar 29, 2011 at 5:16 PM
subjectMost urgent [protected]
mailed-bygmail.com
hide details Mar 29

This is continuing with my previous email and still no action has been aken
from your side regarding unwanted sms.


Now i decide to file a complain against your company in consumer court and
naked your cheap policy that unable to stop unwanted sms on my mobile even i
already registered and send you written complain, i will post all this matter
to on FACEBOOK AND ORKUT.

See latest unwanted sms details and forward this email to some responsible
person in your deptt.

Date and time of receipt of promotional communication
29th March 14:22 time
· Brief description of the content of promotional communication
> received
>
upcoming project in sec 103 gurgaon, booking
> · Sender ID with the operator prefix(SMS)
BL-InvestCln
>
> · Sender ID with 10 digit number(Call)
[protected]
>

Date and time of receipt of promotional communication
29th March 14:19 time
· Brief description of the content of promotional communication
> received
>
upcoming project in sec 103 gurgaon, booking
> · Sender ID with the operator prefix(SMS)
BL-InvsetCln
>
> · Sender ID with 10 digit number(Call)
[protected]

Date and time of receipt of promotional communication
28th March 19:14 time
· Brief description of the content of promotional communication
> received
>
Amrapali heartbeat city at sec 107, Noida
> · Sender ID with the operator prefix(SMS)
DM-InvestCln
>
> · Sender ID with 10 digit number(Call)
[protected]

Pardeep Kumar

Hi Sir,

I already gave compliant on this please find below for which i got response and my compliant,i got only one time respond,but i didn't get any information to resolve my issue,rakesh (Airtel employee) was communicated for the same,but he didn't,t provide any information and he told get back me within 4days,but i didn't get any response and its already completed more then 1 month.so again i put complaint for the same.

Earlier Compliant Description.......

Hi Sir,

I was used airtel as post paid connection.after that i was change like prepaid after that few months back they deactivate my number,even with any intimation,so i need the same number and also i was paid amount for that number when i was taken.
For this issue i called so many time their customer care service,they not giving any proper information this,evry time time they saying something different way when i had disscusstion with different customer care people,even i had with their supervisor & manager also,when i had discussion with manager,he told me like we will give feedback for the same,but i didn't get any information,again i called them,then asked them why you people doing like this,they say simple sorry,at that time i was ask any referency ID for raise request for my issue,then they said we cann't provide any thing for that.like customer have any query,then they called customer care service,at that time they cann't provide any referency for that,i am wondering how they people tarck customer issues.
So please let me know sir how can get same number.

Thanks

Dear Customer (citsvenky ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in

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To

Respected sir,

I have using the mobile service of airtel from last four year, I have airtel mobile number [protected].I am face lots of problems during this last one year.about miss cal alert.without providing this service airtel charge for this service so, now i want to inform you about this problems. When i complent on this problem to airtel customer care and there seniour executive they can't give a proper information.

So, I kindly request you please taking a proper action on airtel company.
thanking you

Date: May 11, 2011

Hi,

I am one of you customers having a relationship with Airtel for over 11 yrs now. Currently, I have a compliant for my broadband connection with number[protected]. Overall the journey so far was good; however, I am really upset with the rude behavior by one of your “Managers” named Gaurav. While I was trying to explain him the issue and having a resolution he was rude and mis-behaved stating I can proceed to disconnect my broadband services. IS THIS THE CUSTOMER CERNTRICNESS at Airtel for their customers?

Back-ground: About two months ago I had requested an upgrade of my Broadband plan from Rs. 899/- to Rs. 1099/- looking at some of the ads in the newspaper and receiving calls from Airtel to mention about the benefits of this plan. I was made to understand that while I upgrade my bill plan to 1099, not only I will have broadband benefits I will also have 300 calls free per month.

I had my previous bill (last month) as per my expectations i.e. Rs. 1099 + taxes coming with a total of Rs. 1212/-. I made a call to your call center yesterday i.e. 10th May’11, after looking at the inflated bill that I received yesterday. It has a charge of Rs. 300, which I never requested for. Since systems were not working yesterday, the agent mentioned I would get a call from them within two hours or so- which never happened.

As I did not receive the call yesterday, I again made a call today i.e. 11th May’11 at 8:45am. I spoke to one of your call center agents at 198 and she was very courteous and realized the issue and guess the error from Airtel. She asked me to hold and she would transfer the line to her manager. While I was holding for 7 mins, I had a word with Gaurav. He understood the issue, however was very RUDE in behavior and adamant that this is the BILL PLAN OFFERED BY AIRTEL – you as a customer do not have a choice. You will have to live with it as I don’t have much option. He also mentioned, if you don’t want – disconnect your connection and he was transferring the call further to relevant department while it got disconnected.

ISSUES:
• Why I would pay for something I never requested for. I agreed for an upgrade of 899 to 1099 with an understanding that I will have a bill of about 1200/- per month. The bill I have received is about 30% inflated (Rs. 1543/-), which I NEVER requested for
• How can airtel force upon a plan to customer, without his/ her consent
• It was a wrong selling by Airtel staff and now customer is being unnecessary harassed to pay more for a plan that is not my choice
• RUDE and INAPPROPRIATE behavior from Airtel staff is UNACCEPTABLE to me. I want a written apology from Gaurav on this.

Let me know if this would need me to proceed for disconnection of my broad band services?

Looking forward to your support and action on immediate basis.

Thanks & Regards,
Sudhir