Airtel Complaints & Reviews

By mistake I took the Airtel Digital TV connection ( Customer ID [protected]) and after one year, did not want to renew the subscritpion. Now even after 6 months, I get four SMS / two phone calls on a daily basis and sometime the embarrassed sales person aplogetically says that set up box is not yet recovered. It is surprising that they do not from where to recover the set up box. They do not allow us to return the equipment on our own. Twice I had logged a complaint / sent few mails to the company / twice spoke to the call centre......In short, you want to discontinue Airtel digital TV connection, then be prepared for harrassment from the company side. My cable walla was more decent when I originally disconnected the connection when i moved out to Airtel digital TV. I was informed that the picture will not allright in Airtel TV if the cable connection is more than 100 metres and since I stay in the first floor of a four storeyed apartment, picture will not be OK. If the picture is not clear, then how can they expect a renewal from a subscriber

Airtel is Rejecting my Porting Request
Airtel rejecting my MNP application
I am using airtel no [protected] for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to Vodafone.
and i submit my id proof and porting charges.

But i receive a 4 message for 4 time Porting message from Vodafone that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there is no contactual obligation with Airtel because my company already issued NOC for all employee, Now the message comes that mismatch of port id. They are simply delaying my complaint saying somany lies. Actually MNP is a customer right. but here airtel is denying that right for me.

Aiterl rejecting 4 time my porting to Vodafone from 29th march to[protected] and many time we have call customer care of airtel and paid bill in advance but airtel reject my porting.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig . Please. Help me sir

Sushil Kumar
[protected]

Dear Sir

The Airtel network coverage is very poor recently in this area. It was good before Feb/March 2011. I am working in the Office No. 114, First Floor, Kumar Sahawas, Baner - Pashan Link Road, Pune. We didn't get any call from last 2-3 months, unless we go outside of the office.

Thanks,
Vaibhav
[protected]

To Whom It May Concern ,

This is really a serious complain to be noted & hope to get a positive response , The Call Was Received At 13:40 on dated 09/05/2011 from the number +91-[protected] , a lady who gave a call confirming a wrong information with the words which was completely known as a threatening call . She confirmed that there is a case filed against the customer presently using the number[protected] an airtel broadband and fixed line connection and the customer have to attend the case at patiala house in delhi anyhow by tomorrow 10/05/2011 , when she was asked about the details , she gave a complete wrong information of The ADDRESS , customer resides in and the usage too , which was very clear , then on she not only harassed but used such Threatening words which were really not accepted from any reputed organization and its customer service , the words also contained some illiterate English language which is again not expected from a trained customer care executive or the department of the organization she was calling from , as we all know AIRTEL is a reputed and well known organization providing telecommunication services worldwide. The total conversation was recorded as my phone have the facility to do so . She informed that she will send police within next 30mins from the call duration , but when the time was already over , being a responsible customer we gave a call back to the same number +91-[protected] and the call was received by the same lady which made us more surprised , because a customer service will never have 1 employee sitting at the same chair with the same number . We therefore have filed a harassment case against the number and the company she called us from , because the total call was a threatening & wrong information call . We want this to be published & inform every citizen of our country INDIA , so that the organization should first get the correct information and then only make such illegal calls to there existing customers.
Until and unless this matter is solved , we regret that we want disconnection on the service provided by a irresponsible organization to there customers.

Thanking you ,

On Behalf Of The Customer

Mr.Raj Prasad Gupta
News Reporter , India.

I am staying at Gottigere, Bannerghatta Main Road, Bangalore. I applied for new airtel broadband connection. The sales person named Bala came and collected the documents as well as Rs. 1000/- on 25th April, 2011. According to him the I was to get the connection in 2 days. Today it is 9th May, 2011 and still I have not received the connection.

I made a complaint at the Airtel Customer care and the complaint number is 45806278 on 30th April, 2011. On 3rd May, 2011 I got a call from Airtel Telemedia and they asked for 5 days time and promised me to give connection on 8th May, 2011. After this nobody updated me on anything.

Today, 9th May, 2011 when I again called the customer care, they are telling me to wait for tomorrow.i.e. 10th May, 2011. It has been 15 days and I have not received the connection.

I tried calling the Nodal officer Meenaxi Bora on[protected], but I just listen to the music and after 5 minutes it gets disconnected. I tried 5 times but same thing happens.

Moreover the sales person who came and collected the money on that day did not have change. So he has already taked Rs. 200/- more and promised me to give it back. Till date he has not appeared. His number is [protected].

Can anyone advice what can be done on this?

Anyone staying on Bannerghatta road, If you see this number [protected], it is of sales person named Bala. He is a fraud and please do not call him. Otherwise you will also loose your money.

Dear Sir / Madam,

Customer ID : [protected]

I have booked a Digital TV connection on 6th May 2011 and made the payment online through Credit Card.
I was told that the unit will be installed at my location within 24 hours. I received an SMS that your engineer will call and confirm the appointment by 9 am on 7th May 2011.
Till now I have not received any call from any engineer and the unit is also not yet installed.

This kind of service was never expected from Airtel.
After taking the payment in advance, they expect customers to follow them continiously.

All these online agencies are fraud.

I had applied for an airtel broadband connection on 26th of April 2011, with app No: 238245. The executive came and collected the money on the same day and said the connection will be given in 3 Days. Then whenever I call the executive or the Technical manager ( the number given by the executive [protected]- Ravi Kumar). They will say that the connection will be given in 30 minutes, or next day. If We call again these people will cut the call or switch off the phone. I raised a complaint through customercare on 3rd of May 2011 And they said the issue will be resolved by 3rd of May itself or I will get the money refunded. Then again I got a call form Airtel sayign they will make it before monday 9th May. ( the complain number is[protected]. Again when we called Mr. Ravikumar ( [protected]) He said he will make the conneciton on or before saturday. and after this call he is not picking the call. I had also called to the number [protected]. He also give the number of [protected] and said this man is responsible and not him.

Now none in this list responds to our call. if we call again and again they wont pick the phone for 3-4 times and then will keep the phone switched off. All these people who ever we ahd conatcted for thsi connection issue responds so irresponsible and speak like our money is with them so now we need to wait till any date they say. Is this this the customer support aitel provide ..?

Hello,

My Airtel Prepaid no is [protected]
I subscribed Airtel mobile tv some 3 weeks before and I call customer care on April 29th and asked them to unsubscribe the service. They said that they will resolve within 3 days.
From that date to this day[protected], Rs. 10 was deducted everyday and Rs. 40 was deducted every starting of week.
I called this customer care nearly 15 - 20 times. One day(On May 3rd or 4th), customer care called me and said that this service is completely deactivated from your mobile.
Even from the day, they started deducting. Again I called the customer service, Every time they said that they will deactivate the service and there is no more charges will be deducted. Last two days they diverted my call. I cant able to contact customer care.
I lost nearly 200 Rs for that without using anything.
This is a very big headache for me, If you will not resolve this, surely i ll switch to some other networks.

Regards,
Ruban

I am complaining right from 3rd may 2011,it's 10 th today.....no one is responding for my problem.Also i have warranty (I am in warranty period).I called customer care as well to the dealer,but everytime i complaint they were saying 'I CAN UNDERSTAND YOUR PROBLEM BUT PLEASE WAIT ONE DAY'.Is this the answer does any customer can expect every time he/she call them......I want to Drag the AIRTEL company to the CONSUMER COURT.This is my final ultimatum to the company.WORST customer service by the AIRTEL company,

My problem no 1 is-
Why calls to cc executive are not connecting to my number, i am compel to write e-mails repeatedly, but still not getting any positive reponse from airtel.
My Problem no. 2 is
I have a message from AE-650007 on 3rd may on my mobile no [protected] by message centre [protected] that i will get 200/ on recharge of 200/. than why 180/ credited to my account. this problem has become much prevalent these days.

Moreover when i am calling to nodel officer of airtel, than they r putting my calls on hold and charging me 30p/min, what kind of custumer support from Airtel.

Sir
my name is Shabir Hussain Bhat. Iam using [protected] .
I had already a complaint against Airtel as they are making deductions without I being using services From Feberuary 2011 Air Tel officials are activating different services without i being informed and in turn deducting charges . i have talked to Airtel customer care on 18, 22,& 23 march . Again on 27 & 28th April 2011 two services were activated without my request. when i talked to customer care my number got flooded with messages, infact i received more than 40 messages within a span of 4 hours.

On 28th April when I had a recharge of Rs 50.00 and within a period of 30 minutes my AIRTEL balanance got deducted ,and when I talked to Airtel I was told I had used internet Although I had internet pack on my number and had downloaded nothing through net .
Again on 9th of May when I made a call in the morning it was stopped in the middle saying their was no balance in my account although I had 103.00 as balance in my account in the evening of 8th May2011.
When I called Airtel I was told I had made use of internet at 11.30pm , which is a big lie as my mobile was switched off and was sleeping
in view of above referred matter i would like strict action be taken for causing discomfort and making a fool of customers like me.

i downloaded AIRTEL mobile TV app on my Samsung Galaxy 5, & while browsing the channel packages i subscribed to one of the packages ie., IPL Highlights Pack @Rs. 10/day for 10 min. I tried to view the highlights & there was a message saying the feed is not found. I checked my inbox for the conformation message that says "sms TVUNSUB to 54321". I sent a message with the same context. The airtel website said that the unsubscription process would take 15 min. & no more. But, a fare of Rs.10 is deducted from my account even after i requested for unsubscription (2 May 2011). When i called Airtel customer care, they said they cannot do anything & i should delete the settings from my device. I am very keen into gadgets & i never found any settings regarding any subscription on the phone. I was talking to Mr. Safdar Ali (airtel customer care) every day since and he comes up with a new solution everyday. Yesterday, i talked to Ms. Sanjana & she said that there was some updating of systems going on & she couldnt file a complaint. Mr. Safdar Ali has never let me talk to any of his superiors in this regard & has refused that my balance which has been deducted, will not be reimbursed to me. I was using Reliance before shifting to airtel because of the same non relevant response they give to their customers.

I am a student studying a 1000 miles away from home & MONEY DOES NOT GROW ON TREES.

i would be thankful to get my account balance back which has been deducted for a service which is not used by me.

Awaiting a reply soon (before i change my network provider & u lose a customer for ur own reasons).

Dear Sir,

I S.Girish with Mob No. [protected] is not receiving sms from past 2 months.
When I contacted Customer care they told me to clear Inbox and outbox.
I did that and not received again. Then they told me to change the set and try.
Again i did that also still not received sms.

Now I am not able to contact customer care from my number.
I had a doubt and tried with another airtel number, I got them on line.Then I came to know that they are blocking my number. But after hearing all the details they were simply cutting the line. This happened to around 12 times.

Now I want to change my service provider with same number using Mobile Number portability.
To do that we require ICU code. Since i am not receiving the sms, I dont have the ICU code with me.
I informed customer care to send to alternate number. But they r not accepting.

Now I am not receiving the sms. What should i do now? Kindly suggest.


Girish S
s.[protected]@hotmail.com
[protected]

Dear Sir/Madam,

This is Gautham T P, from Eluru,AP & I have Subscribed Airtel digital TV for last 1 yr.Since Januvary 2011 onwards I have lodged several complaints on Video resolution/Problem in my Airtel Digital TV,My Favourite channels like Asianet,Asianet plus,Indiavision etc.. are not getting properly,video disappearing always. My Customer ID is [protected].

Pl.find the details of my complaint number which is given below.

1. Complaint no: 5392393 dt 12.02,2011.

2.Complaint no:6278032 dt 25.03.2011

3.Complaint no: 6512409 dt. around 29.3.2011

4. Complaint no:6547491 dt 2.4.2011.


I have gone to Airtel office at Eluru and complainted to one lady directly, she had given me a book and told to write the complaint and address and other details(Kodanta rama cellur,Airtel,Eluru) ,,eventhough there was no action either from THEIR side and AIRTEL side.


Since i am not getting my channels, I have decided not to re-charge it from this month onwards.Informed this to those who called me for recharging i.e AIRTEL custmercare executives.

On[protected] sharply AIRTEL disconnected my account,Appreciate atleast for that punctuality from your side.

Now for the last two week i have no cable TV connection in my house,Thanks to airtel for excellent customer care services.
I am ready for Recharging provided i should get my favourite channels


Pl.note that for 3 months I have recharged airtel digital tv a/c and not viewed my channels.

I also suggests that airtel should seriously take care customer care executives-should be friendly type not be like serious and arrogant type or escaping personalities.

This is to improve your Quality services (As per ISO 9001,2007) of Airtel digital tv


Thanks and waiting for your reply,

Gautham TP
Mob:[protected]

Dear Sir,

We need the courier contacts details of the airtel mobile bill , we are inform by mail of the airtel office but they do not provide the courier contacts details,

Myself shailesh panchal I stay in Gandhinagar , we have using airtel mobile of post paid connection , we have received mobile bill (mobile no. [protected]) by courier , on that time duration some items miss in the gallery so we required following the details by
your side.


Shailesh Panchal
[protected]
[protected]

I AM NITIN GARG CUSTOMER ID [protected], I HAVE LAUNCHED A COMPLAINT OF SET TOP BOX NOT WORKING ON 17/4/11 (COMPLAINT NO 7042567) FOR SET TOP BOX NOT WORKING. GOT A VISIT OF ENGINEER ON SAME DAY AND I WAS TOLD THAT AIRTEL IS SHORT OF SET TOP BOX AND DONT KNOW MUCH TIME IT WILL TAKE TO REPLACE.

ON 22nd I GOT A MESSAGE FROM AIRTEL THAT MY PROBLEM IS RESOLVED. BUT MY SET TOP BOX WAS STILL NOT WORKING, SO I TRIED SOO MANY TIMES TO LAUNCH COMPLAINT AND THEN ON 23rd RELAUNCHED THE COMPLAINED WITH NO 7279802 AND SAME DAY ENGINNER VISITED AND REPLACE THE SET TOP BOX, BUT ERROR CODE 14 WAS COMMING DUE TO WHICH I AM NOT ABLE TO WATCH THE TV.

RELAUNCHED COMPLAIND ON 23rd (NO 7299170) GET RESOLVED MESSAGE WITH IN AN HOUR WITHOUT RESOLVING
ON 23rd NIGHT GOT MESSAGE OF RESOLVED COMPLAINT NO 7279802 WITHOUT RESOLVING
RELAUNCHED COMPLAIND ON 25TH (NO 7328779) at 9:25 am
RELAUNCHED COMPLAIND ON 26TH (NO 7366076) at 12: 52 pm GET RESOLVED MESSAGE at 4:20 pm WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 29TH (NO 7478257) GET RESOLVED MESSAGE on 30th at 5:19pm WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 2ND (NO 7525830) GET RESOLVED MESSAGE on 3RD at 9:39AM WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 3RD (NO 7574391) GET RESOLVED MESSAGE on 3RD at12:26AM WITHOUT RESOLVING. WITH IN 3 HRS
RELAUNCHED COMPLAIND ON 4TH (NO 7625649) GET RESOLVED MESSAGE on 5th at 9:55 AM WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 6TH (NO 7700621) GET RESOLVED MESSAGE on 6th at 7:55pm WITHOUT RESOLVING. WITH IN 2 HRS

APART FROM ABOVE I AM IN CONTINUS TOUCH ON PH NO [protected] AFTER FEW DAYS THEY THEY STOP PICKING UP MY PHONE AND TOLD ME TO CONTACT MT SHALAINDER ON [protected].
AFTER CONTACTING HIM I WAS TOLD ON 29TH THAT MY PROBLEM WILL BE RESOLVED BY EVENING AND AFTER THAT HE ALSO STOP PICKING UP MY PHONE.
I HAVE CALLLED HIM 5 TIMES ON 30TH APRIL ( 1:39 PM, 2:12 PM, 5:42 PM 5:45 PM), 2 TIMES ON 1ST MAY ( 2:59 PM, 3:05 PM) 2ND MAY (10:04 AM, 3:51 PM, 7:40 PM, 7:43 PM,7:47 PM, 7:50 PM, 7:59 PM, 8:15 PM,8:25 PM), 3RD MAY (9;25 AM), 6 TH MAY (7:50 PM).

GOT A CALL FROM[protected] ON 26TH APRIL (12:50 PM), 2ND MAY 5:25 PM, 4TH MAY (9:17 AM, 5:44 PM), 7TH MAY 11:38 AM AND ALWAYS TOLD ABOUT MY PROBLEM THAT IT IS NOT BEEN RESOLVED TILL TODAY.

ON 3RD MAY EVEN GOT A CALL FROM[protected]AND TOLD THEM THE SAME THING.

AT LAST AFTER SUCH A LONG FOLLOWUP MY BOX WAS WORKING AFTER 21 DAYS.SO I AM REALLY THANKFULL TO AIRTEL FOR THE ABOVE SERVICES EXTENT TO ME.

THANKS ONCE AGAING FOR SUCH A GOOD SERVICE TO ME.

NITIN GARG
CUSTOMER ID [protected]

Date- 08.05.2011
Time- 5:48 am
Mai m.phonerotica.com Se 4 Videos Download Kiya Uske Baad 3 Msg Aaye Jisme Se 2 Me 15 Rs. ka Charge Aur 1 Me 10 Rs. ka Charge Kiya Gaya.
Msg- From AD-54321
Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 15. get latest games at http://gclub.in
198 Pe Call Karne Pe Call Receiv Karke Kehte Hai Chek Kar Raha Hu Chek Karte-Karte Call Desconect Kar Di Jati Hai. 98 Ka Net Pack Regular Use Krta Hu. Aisa Mere Sath 3 Baar Ho Chuka Mai Dusri Site Se Video Download Krta Hu Aur Msg Aate Hai Hungama Content Ke Jisme Galt Charge Liya Jata Hai (Net Speed Hamesh Slow Rahti Hai 2 kbps Se 6 kbps Tak ) Plz Help Me . . . .

Ajeet Kumar
My No. [protected]

My Airtel Mobile Number [protected] registration is failed and at present i m travel from calcutta to amdavad.it is impossible to approach neraby airtel centre.so it is requested to continue my service for 3 day then after i will contact nearby centre....

Iam Sahul ,one your customer having Airtel connection last 3yrs with #[protected].Out going servie was barred due to delay in bill payment.I payed the bill on 27th April 2011 post which my Out going was not activated till now.

Background:
Since mobile was not activated till 30th April, I visited airtel showroom at Adyar on 30th April .I met satish from help desk and requested him to lodge a complaint and provide complaint number he was not ready to do so.later he told me that we will replace the SIM card but need documents + 25Rs and Since Iam able to send and receive SMS and receiving coming calls then why new SIM card is required he siad that he suspected SIM card issue then I replied then why I need to prvovide the documents since service was barred by airtel and was not reactivciated.(Mobile status shows service unavailable till now).

I was given Nithayananad mobile # for escalation whom I contacted and found no response called him 6 times on 30th April he didn't pick the line.Finally asked Sathish to send a email on this issue.(please refer to tailed email)

on May 2nd I sent below email and called up nodal and Appellete officer from [protected] around 2Pm approximatly no one picked up the line.I received acknowledgement for my email from 121.

Later on 4th may I received call from [protected] around 1:46PM who stated that I need to change the SIM card, I replied I will not share any documents since its not my fault then I was told to collect the SIM card with out any document.

Current Status:

I went to Adyar Aitel showroom at 7:50PM , met Sathish and asked him for the SIm card who replied that he has not received any communication and will not be able to provide SIM card without document.
Not sure why I was told to collect and same was not communicated to Airtel.
then I seeked help from next level met Nithyananda who in turn gave the same message, I then contacted Anitha, Showroom manager spoke to her breifed the issue who's line got disconnected and I received message service was unavailable.Unfortunatly she did not have coutesy to call me back I was in the showroom for 1hr 10mins.
I was made to wait by Nithyananda who mentioned that he has sent an SMS to Anitha showroom manager and waiting for reponse.
I requested him to go to next level since I cannot wait for so long
Nithayananda contacted Vijayakumar and briefed the issue who in turn guided him to contact Chandramouli
Nithayananda contacted Chandramouli then gave the mobile to me for to share the concern.I shared all the details whats written above, he interrupted me and I was worried badly that even he was not able to listen the challenge I went through all the while.
chandramouli told me that he cannot provide any SIM card with out document and when I asked him then why I was asked to collect the SIM card from Airtel with out document he had no answer.
I told him that I much concerned that all the other customer also will be impacted with this kind of service who replied me not to worry about that.
Finally I was also told to reach out to CEO of Airtel for getting the card without document.I know Iam a common man but it doesn't mean I need to go through all these .

Here are my concern
Why customer relationship center do not provide complaint # to the customer ?
why CRC do not have help desk queuing sysytem whixh was there before ?
Why responsoble person like Nithyananada did not respond for 6 calls from me and don't have courtesy to call me when he is available ?
Why I need to provide my document when the service was barred and Airtel was unable to restore ?
How did airtel diagnosis this as SIM card issue when SMS incoming / outgoing and Voice incoming is working fine ?
Why I did not get any reply from Anitha for the email send by Sathish on this issue ?
Why I was instructed to collect SIM card without document ? why the same was not communicated to CRC ?
Why Showroom manager did not have coutesy to call me back after the line was disconnected ?
Why I was made to wait for an hour just to reply back the same answer ?
why issue was closed in the system as resolved and who confirmed issue is resolved.?
I truly regret iam your customer for last 3 yrs in chennai and 7 yrs in Mumbai , I also feel bad that I gave good feedback about airtel last 2 yrs.
I really don't feel like using Airtel any more but Iam talking time to send this email is to make you realize about the service your offering to your Customer.

Thank you.......

Regards,
Sahul Hameed

Mobile portability clearance required for [protected] from Airtel


Hello,

I am Dhanasekaran.A from Pondicherry, using Airtel prepaid mobile service past 6 years and now i want to change service ([protected]) to MTS mobile service using portability option.

I have tried two times to change this number to MTS, but I am not getting any clearance from Airtel. Airtel customer care are also not answering properly. I bought one new cdma (Worth rs. 9000) handset also. So I need to change immediately. I want maintain my mobile no[protected] with MTS.


Regards,

Dhanasekaran.A

[protected]