Airtel Complaints & Reviews

Inspite of repeated requests from this ( National Horticulture Mission, Punjab, Chandigarh.)department, Airtel company is not providing satisfactory services to our Department.Please take action on our complaint as early as possible. For corresponding Email address is ([protected]@gmail.com, [protected]@punjabmail.gov.in)

I have registered for Airtel Mobile TV. on around 14/04/2011. Since then daily 10Rs is getting deducted from my balance. I have contacted to Customer Care on 16/04/2011 (8 PM) and requested them to stop all my active services. (Request Reference No - CBDMT[protected]. As per communication with customer care he told me that my mobile TV service is stopped and at the point there is no any active service with my account. But still since then till date i have been daily charged 10 Rs, i have try to communicate with customer care on 121, but i am not allowing to do so, every time voice message come to start / stop services by pressing *121#. I have also contacted to the nearest Airtel office but they are telling me to contact customer care.

I don't know how to get out of this, its really irritating for me also don't know from where should i will get help for this.


Regards,
[protected]

Dear sir i have purchased a new launch airtel 3G usb modem on 24th April 2011 but from till that date its not working and i have call so many times in airtel customer care([protected]) centre but thier is no solution of my problem they dont take any action for my problem they always its not possible that the airtel 3G is not working and said all the time we will arrange a call back for you from our seniors with in one hour and their nocall have recieved from them,
my complaint Number is: 899721, [protected], [protected],[protected]
my 3G Airtel Number is [protected]
my contact Number is : [protected]

sir/mam,

my first complaint regarding this problem was on 26th march and this problem continues till now.there is continuous link failure in the modem but no permanent solution made till now.i have been using this connection from last more than 2 yrs.there has been lots of complaints made regarding this problem.my last complaint no.45584510 was of 24th April.please help me to sort out my pblm

thanking you,
SIDHARTH KUMAR
[protected]

Sir
my name is saurabh and my mobile number is [protected]

In March i got a bill where i was charged for using internet whereas my gprs pack was active
and when contacted to 198 they said i was using gprs via airtel live where as i m using the same settings since december. And no reimbursement was done. and i had to pay the hefty amount.

Now in april i got a bill today where in i was charged again for gprs saying you have got the gprs pack activated on 18th april. And if you check my bill i have been regularly charged for all usage after 18th i dont know what they want to say. Where as my gprs pack is active since december. and they are not ready to accept this thing where as its mentioned in all my bills since december.

When i contacted on 198 they say its my fault. How can a end user change any pack on airtels server without any request to change any pack.
i asked them to check on their server i have not submitted any request for any kind of change in gprs pack. still they are asking for 1900 rupees for internet usage.

Please help me i have been cheated by airtel twice and the total amount now exceeds 3000 rs.

Please Please Please Please help me


Regards

Saurabh Agarwal
Primary number :[protected]
Alternate number :[protected]

STOP SMS
I have mobile phone with airtel prepaid connection No. [protected]
without my choosing, I am Wrongfully being charged for cricket match scores SMS sent by ' AX-543212'
These sms are eating all my prepaid balance. Kindly stop these sms, OTHERWISE I WILL QUIT FROM AIRTEL & LODGE COMPLAINT.

Dear Airtel Customer care,

my details are as follows:
mobile Contact No: [protected]
Landline No:[protected]
DTH No:[protected]

From today morning Airtel Mobile service is unnecessarily charging money from my pre-paid balance:
1st the say that 60/- for GPRS, i said its ok and deactivated the GPRS service (I Already have Airtel Wi-Fi service so no need to take the GPRS. btw i accepted that may be by mistaken)
Then Again they Charged Rs. 60/-+15/- for Hello tune (which i never asked and they are complaining that i made a request @ 09:11 PM which is completely FALSE), I never like any kind of hello tune and I never applied for that.
In a single day they charged Rs. 135/- UNNECESSARILY!!! IS THIS BECAUSE I'M OLD CUSTOMER OF AIRTEL???
CAN'T I USE ANY OTHER SERVICE?

It's my request to give my Rs. 135/- or @least Rs 75/- BACK or I'm going to DISCONTINUE ALL THIS FRAUD NETWORK (Including BROADBAND, LAND-LINE & AIRTEL DTH) AND I'LL DEFINITELY ASK MY OTHER COLLEAGUES TO CHANGE THE SERVICE PROVIDER.

And one of Airtel Executive talked to me in very harsh mannner! I'm going to put this issue in Public Consumer Forum! and I'll Just wait till ending my remai ning Balance then I'll change all the network.

Thanks for Ur such a POOR Service.





--
With Regards
Ashutosh C. Pandey

Hello,

My airtel Landline number is 45511769 I've been using airtel Broadband for quite sometime and one month i did not pay my bill so my outgoing and incoming was cut a Representative from airtel called me and asked me to pay my bill and they will activate it, I paid my full bill of RS 4500/- and they never activated my number and every time i try calling them either they don pick up or even if they pick up once in a while they give me someone else's number and they do they same, and after sometime i logged in a complaint too the customer care and they told me that they will not be able activate it because of some kind of technical issue ( they told me the switch in my area is full) they asked me to contact after 2 months and i did contact them after two months they and they told me the same its been 9 months now and they are still saying the same but i see that even now people in my area are getting new connection and when i call them and ask for a new connection they are ready to help, I Dont understand what's happening why is it so hard to activate an account and i wonder how the technical issue is resolved when i opt for a new connection.I need My connection back at the earliest.

Please contact me at @ [protected] or [protected]@gmail.com

I am writing this mail with utmost dissatisfaction after experiencing the
poorest service provided by Airtel DTH service at Guwahati. Here is my
painful experience:

My customer ID is [protected] and I have shifted my quarter within the campus on 17/4/2011.

On 18th morning, I made a call to [protected] (got this no. after calling
[protected] and informed them about my quarter shifting and request them
to relocate my Airtel DTH connection at my new quarter. They told me that
it will be done by 18th evening. But no one turned up that day.

On 19th morning, I again called [protected] and asked about the time of
engineer's visit. They told that it will be done by 19th evening. But no
one turned up that day too.

On 20th morning, I called tolled free customer care[protected] and
informed them about my relocation request and accordingly I got request
no. 7161360 as "Relocation request". In the 20th afternoon, the engineers
visited my place and did the relocation of Dish and STB. After relocation,
engineers told me that there was some problem with the STB as it was not
getting any signal and it need to be changed. I told them to install the
other STB which they had with them . They told me that they could not give
the new STB to existing customer. They told me that it will take 2-3 days
to replace the STB. They charged Rs. 200 from me as relocation fees and
told me to pay another Rs. 100/- when STB would be changed.

On 21st, I got a call from Airtel DTH about the relocation status and told them about the STB problem.
They gave me a new request no. 7217297 "Video Problem" at 6.40pm.

On 23rd evening, the engineer visited again and replaced my original STB
with an old STB. I paid Rs. 100/- to them as told earlier. They told me
that I have to wait a few hours as it would take time to activate the
account with the swapped STB. I waited till night, but no activation done
as I was getting error code: 14 on my TV.

On 24th morning at 8.30AM, called the customer care[protected] to know
about the activation status of the STB and got a new request id 7306568
for 'Video Problem". At 10.30AM, I got a SMS saying that "service request
7217297 an for 'Video Problem' has been resolved, i[censored]nresolved please
call [protected]". Another SMS at 10.58AM that "service request 7306568 an
for 'Video Problem' has been resolved". But till that time my STB was not
activated. I was shocked to see that how they could close the request nos.
without solving the problem. I tried to call [protected] (obtain from SMS)
and found that the number does not exists.

Then I called [protected] regarding the problem. They told me that they
will activate the STB now and told me to keep the STB on. While I was
trying to ON the STB, it was not getting ON and was going to standby mode
with 'red' light. I informed them about this problem and they told me that
it will be solved by 24th evening.

I again called the customer care[protected] and intimate them about the
problem of local service provider and they gave me a new request id
7312470 for "STB issues" at 12.50PM and told me that it would be done by
evening.

In the 24th evening, the engineer again visited my residence and inspected
the faulty STB and could not rectify the problem. Since he did not brought
any spare STB with him, so he told me to wait for next day. Again I got a
SMS at 4.40PM that "Service request 7312470 for 'STB issues' has been
resolved", that too without solving the problem. I do not know how the
service request got resolved without customer consent.

On 25th morning, again I called[protected] and described the whole
problem. Again got a new request id 7328895 for "STB issuses" and told
that it would be solved by afternoon 1.00 PM. Accordingly, the engineers
visited at 12.30PM and replaced the faulty STB with another one they had
brought. But after 2 min, this STB too stop working. They told me that
they will bring another one by evening. I again insisted them to give a
new one that they had, but no results. But, no one turned up.

But surprisingly got an SMS at 7.58PM that "Service request 7328895 for
'STB issues' has been resolved, i[censored]nresolved please call [protected]".

I do not know who is cheating whom by this kind of service and SMS. But in
all case, we genuine customers are the sufferers. Besides these, my DTH
account balance is also being debited day by day from last Monday.

Sanjib Das
Guwahati, Assam.

Dear
My number [protected] is not unbareed. what my problem is
resolve?????????.your executive is not working
properly.pls re checkout my problem and give solution date. I
requested to you pls check my
number otherwise u call me.my Alternet mobile number [protected]
[protected].ok u call me



Thanks

Anish

I ASK THE CUSTOMER CARE FOR TARRIF PLAN FOR MY MOBILE NUMBER,BUT THEY NOT RESPONDING MY QUESTION AND CUT THE LINE.I AM LAST 6YEARS THE CUSTOMER OF AIRTEL,BUT I VERY SUPRESS .MY AIRTEL NO. IS [protected]

Dear sir
My mobile number [protected] (Airtel) My balance is deducted on[protected] at night.My main balance before deduction on[protected] Rs 48.39 approx and after deducted show only Rs 0.12 When I am using net card Rs 18.00 on[protected] When mobile office setting proper save me and proper working net.But my main balance is deducted.Your costumer care executive name aarti not trust me.Please return my balance.
Regard
Ashutosh
M-[protected]

I have a prepaid connection.The telephone no is [protected].ON march 6th 2011 got recharge for Rs 1111/-.
On 31st March the balance was Rs 1016/-.After that the balance was Rs 0.20.On April 11th 2011 I lodged the complaint with airtel customer care and I was told that they will look into the matter and money will be refunded.On 16th April 2011 again got recharged for Rs 555/-.Within 1 hour the balance left was Rs 300/-.Today on 25th April the money left is Rs 127/- There has been no outgoing call from this number.
My request reference no. is CBDCC[protected].
Have been calling airtel but no positive response.
I thought airtel was very professional but found otherwise.My money is unsafe with this service provider.It is better to change.
I will be grateful if my matter is expedited urgently.

Hi, my mobile no. is [protected] from chhattisgarh airtel. my problem is everyday some amount i.e. Rs 0.30 ,Rs.10 or Rs.30 is deducted from my balance without permission for some or other activation such as cricket alert,gprs etc

Sir,
I am feeling very sorry to inform that the service from airtel customer care Jharkhand is pathetic. People does not know how to talk. I was using airtel service at Karnataka for 5 long year. now i am staying at Bokaro Steel City, Jharkhand. I was willing to continue the service but for any assistance from customer care i feel to throw my phone. Recently i gave a call from my ex number [protected] to Jharkhand customer care for assistance regarding GPRS service, the person i was got connected to is Mr. Ajay and Mr. Suresh. If really the phone conversation was recorded then my request is to check it and take a good decission to make an effort to improve the service. please keep some good criteria to select people for the service. Otherwise airtel will never become a good service in this part of the India. As a Indian it was my responsibility to inform about this, therefore i have done that, now its up to you to take necessary steps regarding this. Unless you try nobody can help. I dont know whether any one from higher authority check any of these 25568 mails/ complaint posted on internet.
Jai Hind
With Regard
Dr. Deepak Kumar

I have taken a Black Berry Plan- 399 on Airtel Prepaid. The plan states Unlimited BBM and Unlimited Data.
When ever I on the data service even after the plan being active my balance get reduced on its own. I went to the Airtel galary they asked me to switch to 2g on my handset so I did as mention still my balance get cut for nothing. I called the customer care and they had no clue of it. The customer care rep asked me to speak to Black Berry Customer care. When i spoke to the Black berry Customer care with is 7070 they say its a billing issue so please speak to billing department. No one is resolving my issue. I am totally fed up with airtel. All the customer service rep just keep tossing me around with out any discussion.

i am existing customer of airtel digital tv i have problem in dth on july-10 they send the engineer(Dinesh)to my place engineer also charge rs.200 for visit but he did not fix the dth antina he promise to come after one or two days to fix the problem but he is not come. i register the complaint to the customer care but no one give any response after lots of calls. on 21.04.2011 i am facing the problem again i register the complaint again the executive said your we will resolve the complaint before 22.04.2011 5 pm but nobody come i call to customer care again 23.04.11 6 pm the executive again said we will resolve the complaint before 24.04.2011 2.30 pm but nobody come,i call again to senior department the also promise to resolve that before 24 but i am still waiting plz take some strict action

I am kalyanaraman, i booked a airtel digital tv hd connection on 19th april[protected] reference no. for the transaction),i got a message from you stating my account no as [protected] after that no one from your side contacted me and i have been talking to your customercare executives for a long time but no proper reply from them,i want my product to be delivered by today otherwise i dont want the product because the girl who contacts me and done the transaction said tat the product will be delivered in 72hrs time,i think its already over ,so i f you pupils did't deliver the product today i wont allow u to install it in my home and i will take this issue to the consumer court.note down the pupils in tamilnadu are not fools if you continue to treat customers in this way u cant sell not even a single product in tamilnadu.I got a local Regional manager number but he is not ready to answer me his no.[protected].


Regards,
Kalyan.R
[protected]

I have received an uncalled formessage from 51010 which reads as
under:
Airtel Talkies sevice has been renewed for Rs.30/- for 30 days. Call 51010(toll free) and listen to block buster movies.This message is dated 23/04/11 12.49.
This message is uncalled for and an amount of Rs. has been debited to my prepaid account.
Pl. ensure the amount is credited back at once and send me sms for compliance. thanks

Name : Satheesh Sugumaran
Airtel DTH Cust Id : [protected]

I Have applied for Airtel DTH relocation service as i wa moving from Mumbai to Bangalore.

10th April 2011 : Called the Airtel DTH customer support in Mumbai and requested them to Uninstall my DTH and Install it in my New address at Bnagalore. requested to do the uninstallation before 15th as my Movers will move the good on 15th. ( Sevice request ID : 6803059 ). 18th April was fixed as the reinstallation date in bangalore.

11th - 13th : No calls from Airtel DTH on uninstallation so, i called them and asked for appointment to un install the Dish, the customer service agent assured that it will be done before 15th, so that i can carry the dish with me to Banaglore and get it re installed in Bangalore.

15th April 2011 : No uodates from Airtel, I got the dish un installed with t he help of the packers & Movers as i have ship the Dish to bangalore

18th April 2011 : Called the Airtel DTH customer support in banaglore and asked for confirmation on re installation time. The support executive mentioned that i have to log a seperate service request for this and she can send some one the next day to get it re installed. I agreed and the new SR created ( SR Number : 7088793). appointment was fixed for 20th evening 4-5 PM.

20th April 2011 : No one showed up at my residence to re install the dish , so i had to wait at the home cancelling all my plans of going out for dinner, another sad day becaues of Airtel's ir responsible behaviour.
Called the Airtel DTH support again and mentioned that no body called or visited my house to do the re installation. The suport lady escalated my called to the Escalation Department ( The worst bunch of the DTH team ). A guys identified him self as the supervisor has put meon hold for more than 20 mins and confirmed that the re installation will be done the next day ( 21st between 9 - 10 am).

21st April 2011 : Waited at home till 10:30 am and no body showed up for re installtion, called Airtel DTH support team and a support executive has apologies sever time for the in convenience caused and assured that the service engineer will call me in 10 mins. No calls till evening !!!! called the support again and got escalted to the escalation department, here comes the best escalation manager of airtel DTH, she asked me to be on hold and not to disconnect and vanished for 40 min, i was on hold for 40 Mins...yes 40 Mins, i guess that will be the higest of the hold time in any call center. i called the customer support from my mobile and asked the support guy on what should i do with the call on Hold, showld i continue, he as usual apologized and asked me to disconnect that call and mention that he will take care of the issue. He said that appointment for the reinstallation was schedule for 24th 4:30 pm. One more schedule, and lot of apologies......

24th April 2011 : No calls or SMS from the service engineer to come and re install, so i called the support again and asked for the details, an arogant support guy said i have to wait till 4:30 and the engineer will show up ( miraculously ) i asked to put me through any senior guy so that i can talk and get assurance...on hold for sometime and got disconnected...fantastic....waited at home till 4:30 pm nobody showed up and i have called the support team again, a very polite gentleman from teh support aplogised several time for thein convenience caused and promised he wil take personal care and get this resolved and promised that there will be call from the service team within 2 hours. 6:30 pm - No calls , so a s usual i have called support and same story of appointment for anothe rdat etc.... as usual i asked for escalation and as usual i was on hold and the call gets disconnected for no reason...

So what shoud i do now........ This as caused me lot of stress and time and i'm pushed to the space where i started feeling that Airtel DTH is being run by bunch of incompetent peaople who acnnot even get a dish re installed for their customer.

Common issue with Airtel support :

Even afterpressing 1 for call in English, we land up with some Hindhi speaking lady / men.

You ask them to cmmunicate in English, with no excuse, the call will get disconnected abruptly.

Luckily you get through support guys, 50 % of them dont know what is happening with the case.

After explaining them the history, simply aplogy and they ask us to understand the issue ( How logical !!! ) and promise on the issue tp be solved next working day

Finally the ultimate Comedy,the ESCALATION department, who puts you on hold for more than 40 mins and still wont respond to you.

Top of all , I guess the engineers ( the guy who installs the dish ) in Airtel are in more demand then any Rocket scientist, because you can never have them in your home completing their Job...

Is AIRTEL DTH interested to solve my issue and take the relationship forward ????

Is there any high priority email adress that i can write my complaints to ???

Regards
Satheesh