Airtel Complaints & Reviews

I bought a airtel plug and surf modem...it costed me 3500/- and was promised a lot of things like speed of 256kbps...wherein i only used to get the speed of 15kbps....when tried to return the modem and get a refund by reaching to manager level people...no one listened...looking at the fact that companies in INDIA seriously can loot common people...i gave up and stopped using the modem within 10 days of purchase...and still received a bill of somewhat around 1300/-...i still have the modem and feel...which reminds me that i will never ever use AIRTEL ever in my life....plz advise is there anyway i can get refund...

I have received many call from these nos.
+[protected], [protected], +[protected], [protected], [protected], [protected], [protected],[protected].saying that some Soumitra has a airtel digital tv which he does not recharge for the current month.
But I am not the particular"Soumitra". I am Nimai Pal. This my valid phone no.([protected]).
Please don't disturb me otherwise I will lodge FIR against these nos.
Nimai Pal

pls note my number [protected] is not unbareed.whta my problem has been resolved on 25 April ????????????????.pls urgent re checkout my problem.Agar aap se nahi ho raha hai to pls contact my alternet number [protected],[protected] and inform or write reason of problem not shootout.i requested to you pls satisfied that problem is solve then you write any comment to me.

Dear CC Executive
Cancellation Request #:[protected]Feb-2011)
I have Deactivate the broad band connection #([protected])
on 16-Feb-2011 and return the instrument like modem Telephone at
airtel outlet (chandanagar) Hyderabad. and paid the due amount up to
16-Feb-2011.
because i have been transfered to the banglore location from 16-Feb-2011.i am not statying in Hyderabad
why are you sending the bill from 16-Feb-2011 after the deactivation of the connection.

I have the request for the cancellation Form that i got at the time of
returning the instrument on 16-Feb-2011 and receipt of payment on 12-Feb-2011.As a proof of Deactivation.

I will not pay any bills after coming deactivation(16-Feb-2011)

please stop the sending bill otherwise i need to take appropriate legal steps of sending unwanted and illegal bill after deactivation from Airtel as a harrashment.


Thanks
Ravindra Prasad

AIRTEL (All India Racket & Troop of Ectoparasitic Looters) looted my Rs.480/-on 27.3.2011 from main balance of [protected] in regard to which series of complaints lodged. In response to my 6th reminder one telephone came today on 30.4.2011 at 1717 hrs from the no.[protected] claiming itself a person from corporate office,offered me a charity of Rs100/-in lieu of my genuine Rs.480/-. Initially this offer was of Rs.50/-. In this pattern this charity offer may reach the target of Rs.480/- after 70 th reminder. I wonder how I have been with these people since more than five years ? Despite perennial reqests they are not providing the address of their PIO. Any body reading these lines pl suggest how to move to judiciary against this fraud?
Dr.A.N.Mishra,Jorhat,Assam

airtel dont play marketing games: introducing 3g net doesnot mean you would reduce the speed of gprs.............

the airtel gprs was giving speed of 30 kbps..... but now when 3g is introduced to promote 3g net the company is deliberately reduced speed to 4kbps

DONT PLAY MARKETING GAMES WIT THE CUSTOMERS..........CUSTOMER ARE NOT BLIND...

Dear Person Responsible for Ensuring Services of Airtel in the UP East
=====================================================

I would like to provide you with an entertaining piece of news. Owing to the supposedly lazy Airtel people at the offices of Airtel UP East, there is a serious amount of network congestion in the Hostel and surrounding areas in IIT Kanpur.

What is interesting is that since the MNP has come into picture, people are now switching over to other mobile service providers. It is good, isn't it, the lazy people at the Airtel office will have to work less and there would be no pressure on them.

I am very happy to mention that people at IIT-Kanpur are now switching over to other services as well. Maybe after some days I will also do the same.

Dear sir,
i am rushabh shastri from ahmedabad say that i have pending my airtel co.'s sim card. his bill amount is rs.3000/-. five day ago co. call my home and say that where is rushabh shastri my mom say that he go to himachal pradesh for co. work.then airtel co. side girl say my mom that you are liyer your son is difolter he did not pay his bill.then co side girl call me and say that you are chiter & frod but i say that i am pay this bill on 17/5/2011. but she did not hear me and say many tuf lesh word to me and my mom.she's mo no is [protected].& [protected]. i am reqvest to you that you take some action for this girl side..........

rushabh shastri .........[protected].

Noufel S
[protected]


I have a prepaid connection from Airtel. During the time of registration, i opted for the NDNC registration. But after a month of service, suddenly they started making promotional calls to my number and suddenly one day they activated a pack and deduced 2 rs per day making my no. unusable. I mailed them a no. of times for a response but got only auto response. But after more than 10 days,...

My airtel dth is no working since 18.04.2011 and the complaint has been made from time to time on help line and each time they given me request no. and committed to provide service within 24 hrs. but before completion of 24 hrs the sent me massage that ur complaint has been resolved but I never my complaint resolved. They r debiting my account but till date I m waiting to get my problem resolved . According to me AIR TEL DTH is the most worst service provider in our country
My Name is DARA SINGH SUR
My no. [protected]

Hi,

My name is Mala Katariya this is my mobile no: [protected]

My Friend Mr.Manoj Kumar Gupta no [protected], is diverted, I have to deactivate the divert system now for this mobile no, As per your instruction I called on customer care no but till it doesn’t deactivated and I doesn’t get any support from your customer care .from morning I had tried it more than 50 times, my balance also deducting from my mobile no but till this no is not deactivated.



Regards,
Mala Katariya

Airtel is shaping my torrent traffic without my consent and are not admitting to doing this. Quite frankly speaking I think this is wrong and illegal.

I question their ethics and their loyalty to their customers.

HI,

I have recently switched to Airtel from Vodafone. The Airtel network seems to be very weak at my home making the cellphone ineffective from any communication. I frequently get no signals, dropped calls, broken voice. This is making it very hard to use Airtel in the locality.

I live in Abhishikta II, kalikapur (9th Floor). Every resident I have talked to has opted out of Airtel due to similar network problems. Can this problem be solved? or do I too have to opt for another network that works here?

Regards,
Uttaran Banerjee

Hi,

My number is [protected].
I receive so many promotional SMS.
I have activated DND Services so many times.
But it never worked.
I receive SMS names as TM-####, TD-#### etc.
I have asked Airtel Customer Care but they never listen instead they always speak in attitude.
Sometime they disconnect the call when they put my call on hold.
I don't know why they do this. They have disconnected my call so many times.
and about DND, it never worked.
I also have sent emails to them regarding this problem on [protected]@in.airtel.com.
they always say it will start working from next week. but for last one year, I'm tolerating bulk SMS Service.
I am so much frustrated, sometime I get so much angry that I through my mobile on the floor.
This is really pathetic and ridiculous.

Please take a serious action, or if this website is just to earn money from ad then shut it down.
because I have complained on this website before also but no action was took.

Thanks,
Parteek

This is C. Sudha rani, with the airtel digital tv customer Id:[protected] installed in the first week of April, 2011. It has been activated after 3 days from installation, that too making somany calls to dealer and customer care department.The package was at Rs. 1790/- for 7 months. But we are not getting many channels, which have mentioned in the package. I have complained somany times to customer care without taking the complaint number. I thought that they are unable to solve the problem and I want to go to consumer forum for the same. So I called again on 27th April, 2011 to customer care, and taken the complaint number as 7422570, and customer care executive expressed his feeling that I can go to consumer forum if the problem hasn't been solved within 24 hours.. Again I have called on 28th april, regarding the complaint. Same thing has been repeated by customer care department of Airtel Digital TV. I think Airtel digital tv makes life hell really.

Regards

Worst Customer Care for Pre-Paid clients - It is like a government unit.

I am having a really bad experience with Black Berry Services on airtel prepaid. I have been wasting 1-2 hours daily on customer care (both 7070 and 198) but no one seems to have a clue as to what needs to be done. So many times people just put me on hold for like 10 minutes before cutting the call. Every time I ask to speak to a supervisor - I am either cut off or put on hold and then cut off.

Here are the details of my issue:
- I had my blackberry curve 9300 handset (with number [protected] from Delhi) stolen on 23rd April on which I had Rs. 399 monthly BB4 plan active from the 10th of April
- I purchased a duplicate sim card and a new blackberry curve 9300 on 24th April. The same day I called up the customer care (both 198 and 7070) - explained them the same and I was told the service will be activated in next 24 hours
- In the next 24 hours the service is not activated - I call up the customer care again and I am told the same thing. The service will be restored in the next 24 hours. A complaint has been registered with the server team - and they need to activate the service on your new handset.
- The same story continues on 26th and 27th also - the service will be activated in next 24 hours. Every time I tell them that I am hearing the same response from customer care - I am told that the complaint is escalated and it will deifinitely be solved.
- On 28th - the cutomer care executive (7070) tells me that If I really want the service to be restored immediately then I should deactivate the current BB services and then reactivate again. This way the services will DEFINITELY work. Based on this suggestion - I deactivate the services and again activate the services leading to deduction of Rs. 399 from my balance. However the services are not restored.
- I call up the customer care (7070) and they tell me the same story again - The server team need to activate the services and will be done in next 24 hours!!!! This is unbelievable. I was asked to deactivate the services and then activate so that the services will start working immediately!!! This is cheating the customer! Ask them to deactivate and then reactivate the services!
- I have tried to call the customer care three times today - and asked to talk to a Supervisor. Every time I have been put on hold for 8-9 minutes and then the call is cut!! What is happening in Airtel Customer Care - I am thinking of I should file a complaint against such behavior. So much of my time, effort and money has been wasted since Sunday.

Sincere advise to all consumers - Please switch to Vodafone or some other Service Provider using number portability option. I am definitely going to do so.

Hi Sunil Sir,

2nd Open complaint since 8th,Feb 2011. I had a n issue regarding a refund of Rs.300 which was suppose to be adjusted every month. I called up to discuss the same. The agent was good for nothing ..I asked him to escalate the call to his Manager. He said I am not in a mood and my Manager is not in and started misbehaving. With half an hour I started getting call from Punjab (several PCO and mobile numbers ) Later I discovered that he was the same agent with whom I spoke to in Airtel. He has been very abusive and threatening on call. He had all my personal data which was against the Data Protection Act.

What are you going to do about it? I haven't heard anything about it till date.

An early reply is solicited
Regards
Akkashh

Hi Sunil Sir,
PFA the chain mail which I have been writing to your company. No resolution been given till date.
Need you to intervene. I have sent the copy of the mails to TRAI & Ministers. You know it well that no one is going to do anything so your agents also behave in a same manner, the way you behave.

After listening to the whole story yolur agents reply -- He is unable to find why did I write a mail.
(Doesn't it sounds funny ?) That proves that notes are not left on my a/c. Complaints never been marked.

Regards
Akkashh[protected]
[protected][protected]


Hi,

I thought you might be having all the complaints registered on my system.

I was in Delhi using the BB service from MTNL & a very satisfied customer. On
30th May 2010, when I moved to Noida (Ph:[protected] I got attracted to the
IPTV deal and the service was provided to me within no time.

Since then, I have gone through nightmares. Most of the time my Broadband was
not working. However TV was working..Time to time obstacles were there.
Engineer use to visit and it use to work for a time being.

Now, its is a torture , On every month after 18th My Broadband stops working &
I have to call customer services. They are good for nothing. Either they'll
place the call on long hold or terminate the call , if I ask them to escalate
the call further to their Supervisor or the Manager.

Luckily, I spoke to Mr.Sagar Dubey who was very apologetic, knowledgeable,
patient and has promised to reolve the query. He did not terminate my call in
the mid & assured to reolve the problem permanently. My complaint is nothing
against Mr.Dubey. I wish if Airtel has a team of Sagar Dubey's.

However, I have suffered for almost a year now. I have been paying the bills in
time without using the services. How are you going to compensate it. What
actions been taken till date for not resolving my problem ? Is there anyone in
Airtel who can listen to those calls which were hung up on me without listening
my query.

I had a word with TRAI & the lady asked me to spk to Vikrant Pandey or Imran
Khan. However, when I called up the agents picked up the call and they were
extremely rude and said they won't escalate the calls further as they are not
in.

My question is why whenever any customer calls in for their problem why these
agents say that the next level is not in the office.

What is Mr.Sunil Bharti Mittal is going to do about it ?

An early reply is solicited.

Copy to:


Mr.Kapil Sibal ( Honourable Minister for Communications & Information
Technology )
Dr. Saurabh Gupta, (Private Secretary) Honourable Minister of State for
Communications & Information Technology
Dr. Amandeep Singh, IRS (Private Secretary) Honourable Minister of State for
Communications & Information Technology


Regards
Akkashh
[protected]

I applied for the Airtel Broadband connection on 9th of april 2011 in Madhapur, hyderabad. A sales representative came at my home and collected my ID proof xerox, electricity bill, photo along with 1800 rupees for the 3 months charges and promised me that connection would be through till 11th of april.But they failed to get connection to my home even after a week passed , they told about some technical difficulty/hurdle and asked for more time since they need permission to dig the road. but on 16th of april I refused for more time and I asked for the cancellation of the connection and asked my money back. They took my cancellation request but since then I have been waiting for my amount.

Please do the needful and return back my amount.
Thanks,
Mukesh Gupta,
[protected]

Hi,
We have fixed landline connection of airtel from last few years with three numbers(4233834/35/36, Account Number:[protected] registered under company, Satyam Software Solutions Pvt Ltd. One of the line[protected] went dead on 13th January 2011(due to some technical fault at airtel's end) and inspite of regular complaints(for which various reference numbers were alloted by customer care department); nobody from airtel took care of it for next two months. I even stopped the February month bill payment in March 2011 for few days so that somebody from airtel will pay attention to my plea and fix the problem so as to get the bill cleared from our side. But on the contrary, they stopped the outgoing services for the rest two numbers also. In late march 2011, airtel's collection department talked to me regarding the bill payments and convinced me that the dead phone lines will be activated in no time & the bill amount for malfunctioned line will be waived off if I pay the bill instantly as it was airtel's year closing and if the case stretched further, they will not be able to help me out as per airtel's "some" policies(Never heard of such policies before). Instead of hearing my grievance for loss of business due to malfunctioned phone line and corresponding unactivated phone lines, they told me that we will not be liable for even the waiver if I didn't pay the bill immediately.

As these are my business numbers and I need to continue with the same numbers in future too, I sincerely gave cash payment to airtel on the same day(29 March 2011) and got the "waiver letter" which stated an adjustment of Rs. 1400/- to be reflected in the invoice generated after adjustment date i.e. 29 March 2011. Now the situation is that airtel is asking for the payment of 1400/- as balance from last months bill(February/March 2011, the waived off amount). Even after explaining them the whole story and providing scanned copy of the so called "waiver letter" to airtel's representatives via email: [protected]@airtel.in on 09-04-11 & [protected]@yahoo.co.in on 21-04-11, services to my landline was discontinued from 15-04-11, reason being, non-payment of due amount of Rs. 1400/-.
I kept requesting to the airtel representatives that my lines should be activated as the waiver was provided to me last month but to no avail.
Even today, I had interactions with representatives of airtel for the issue to be resolved but they again started playing the same game, insisting me to pay the bill amount for last month(March 2011) & then only my request for waiver will be logged and my lines will be activated. I have clearly told airtel representatives that this waiver should have been logged immediately after issuing of waiver letter and my phone lines should not be down just because of this silly reason. I have also assured airtel that I will be paying the bill amount but not before my lines get activated and a suitable compensation provided for the loss of business. On this, the representative at the collection office of airtel said that he will not give any assurance for loss of service & the corresponding compensation and clearly told me to pay the bill so as to log the waiver and activate the phone lines.

I hereby want to put this request to the concerned authorities that this service provider is manipulating the consumers on its will. The various departments meant for consumer support and grievances are just to misguide, compel and fool customers at various level so that the consumer doesn't have option other than abiding to airtel's rules & policies which the consumer has no idea. I would like to bring in notice, as these phone numbers are my primary business numbers and due to discontinued services from last 14 days and in the past months, I have incurred a substantial loss of more than Rs. 1000000/- in my business. Pain & suffering due to loss of peace of mind, time and energy in explaining airtel's executives at various levels are of no count and match.

Will certainly ask this forum that my request should be heard and proper legal action along with penalties should be levied on airtel. Airtel should also be advised to remove this conspiratorial behavior from its various departments which are meant for customer support and not for fooling & looting people.

Thanks & Regards
Sanjeet Maity
General Manager
Satyam Software Solutions Pvt Ltd
C-262, Sector-63, Noida-201301, UP