Airtel Complaints & Reviews

I totally agree with Mr. Govind Prasad Gupta. I myself was a loyal customer of Airtel, until they started using these stupid antics. When I complained to the customer care executive that I've not selected any service, they say that I have & yet they can't prove it.
I told them that we have to first select the service & then give confirmation, they say that I've done the confirmation as well. It's really hopeless. If you pick up a call from Airtel then they are going to make you pay for a service from Airtel.
The best solution to this is to call the customer care service of Airtel & activate Do Not Disturb on your number so that Airtel doesn't get to call you at all.
Then they can't charge you for anything

Airtel HD DTH — Not received after payment done

I plan to buy Airtel HD DTH through online, so i registered my name, email id and my mobile number in the Airtel website. Next day i got a call from a guy named Ranjeet sign from Noida saying that he is calling from Airtel. i spoke to this guy, he told me that if i paid today tomorrow i will get the connections. so i decided to go for HD box, He sent me the url link http://offers.connectindia.in/checkout.htm for online payment. Rs 3000 was paid and i got the reference number and he gave his mobile number [protected] for any queries, I waited for three days no body from airtel called me, so i called Ranjeet he is not at all picking up the call, i tried his land line number also no body picking up the call, once he took my call then he disconnected after hearing my voice, i pissed off. i called Airtel customer care lot of times, but no use. finally i lost Rs 3000 because of this Airtel.

Airtel HD DTH — HD pack not activated though it's part of the offer

Dear Airtel DTH customer support,

I have purchased 40 inch Samsung LCD TV. I got an offer of ---
Free “HD DTH Connection worth Rs. 2840/- with 3 month Economy/South Pack including 2 month HD Pack”(Consumer to pay Rs. 750/- for activation)

Here are my details:
Customer ID: [protected]
Activation and installation date: 30th October 2010.
1st Complaint raised: 4307176
2nd complaint raised: 4310911

According to airtel, you have ONLY ONE HD channel which is NGC HD and that wasn’t enabled.
I have raised few complaints on the same and been calling the customer care every day from the day of installation.
The first day(30th Oct), customer care executive told that it will get resolved with in a day(31st Oct). But they closed the SR with out resolution on next day (31st Oct).
I called again, they said they couldn’t reopen that complaint and raised a new complaint, which they said will get resolved by next day (1st Nov). Then i called 2nd day (1st Nov), they said backend has updated the ticket and the resolution will take one more day. i asked for reason, they said backend didn’t update them with the reason. I called again for 3rd day (2nd Nov), (complaint was closed), the customer care executive couldn’t even understand what the problem is, he simply said that you need pay an additional of Rs100/- to get NGC HD channel. I requested him to check the offer, he said he understood the offer and he gave his version of offer: According to him HD pack means HDMI cable and HD STB. Then i asked if that is so, then what do u mean by 2 month HD pack?
With that he disconnected the call.
I called again, and one more executive picked up, he said that i am supposed to get NGC HD connection for Free for 2 months and also said that the complaint wasn’t closed and it will be resolved with in one day (that is 3rd Nov). I told him to write down that words in th complaint tracking, so that i need not explain to one more customer care executive tomorrow. He said that i don't need to call again and it will get resolved by tomorrow.

Today on 3rd Nov 2010, i called customer care again and enquired about the status. Here again I need to explain the whole problem again, i don’t understand why they have complaint numbering system. They were again saying that you won’t be getting 2 month HD pack; you need to pay for that.
When I reiterated that it was mentioned in the offer, and told that it was confirmed by your executive yesterday, they said that they don’t have any such offer with anyone and asked me to speak to the Samsung dealer who offered it. I asked him to escalate the call, he connected me to his higher ups Anamika-floor supervisor, Srinivasraju-process leader who again were saying the same thing.
I hope with in 3 months (after which the offer will get elapsed) airtel DTH backend will enable HD PACK for me as promised without any TOPUP.

Airtel HD DTH — Fake Airtel DTH Offer

My name is Arghya Das. I got sms on my mobile no.[protected].
On 1-11-10 time 2:52pm that your mobile has won the airtel set top box from airtel DTH, and directed me to visit the website www.airteldigitaldish.com(Now it has been removed) and registered my self, so i did so i registered my name,

today again got a sms that your address is confirmed and check the status of your delivery on that link www.dewaligift.org(Still active.put my mobile no. removing 0 and see./but it is showing something different).

so i had gone through the Web site n read the whole description in that its was mentioned u had to just pay 440/- rs as Consumer Service Tax n after depositing the money in the given a/c the same deposition slip to be fax on the [protected].

i did the same deposited the money into account but wen trying to fax the fax is not working the whole day i tried but no used i am herewith attaching the snapshots of the same letter which i received request you to please provided your proper mail address wherein i can send u the snap shot of the letter. my mail address is [protected]@gmail.com, cell no -[protected]

also I am attaching all the snapshots from the starting.

Consumercomplaints, we have strong belief in you that you are pure, not corrupted. if you deny to grab our hand at this moment we have no other option to choose.please help us!!!

Dear Rakesh,
I also mailed this problem on '[protected]@airtel.in' for which i got a positive reply and i got a call from customer care to check if the channel is coming properly.
Finally i have got what airtel promised (ofcourse with lot of pain).

Still i am not getting one channel (which is free) "DD Sapthagiri" which is a telugu channel sponsored by Dooradarshan), its not there in channel list also.

When i called customer care, the same harassment is getting repeated. If they dont know the answer they will simply disconnect the call, next time i[censored] call them and ask about the disconnection they will simply say that Network issue. They are not even taking the complaint, they are saying that since this channel is not in the airtel list we cant take the complaint. Please resolve this issue.

Regards,
LK

I have received a same kind of message but with a different offer, this time it says that i have won a philips dvd player. The letter is the same as you have mentioned in the above screenshot, the account details are also similar with the same fax number.

Airtel HD DTH — Very Very Poor Fresh Pack Not Working

hi this is thiru i bought one airtel hd box last wednesdy

still now the box not working

i called continously the person came two time he not attempt complaint properly

only airtel channel no 100 coming no other channels

i called service centre 36 times they repeatedly telling with in 42 min its working but still now its not working

my family they are in top level disappoint

actually i planned to install 35 box to my project

but now hmmmmmmmmmmmmmmmmmmmmmmm

very very worst irresponsible cheappppp service

my customer id [protected]

stb no [protected]

card no [protected]

moblie [protected]

error code 6

actually again i topup 500 rs now

pls do something

stb id [protected],

Repeted request to add HD package in above STB after adjesting new direction also has not been accepted.
Cutomer care centre has become customer harassment centre in real sense!!!

will higher authority will look into the matter???????

Early respose will b highly appreciated!!!

no response as yet??????????????????????????????
/stb id [protected],

I experienced the same. Service is worst. Hats off to Airtel

Airtel HD DTH — Inability to use services

My consumer ID is [protected].
I got the airtel hd set top box free with bravia.
Now since the free period is over, i am unable to add any new channels or use their services to the fullest. I tried everything to make it work.
When i tried to get it work via the web a message "‘We are unable to process your request. Please try again later. Regret the inconvenience.’ comes up.
I find this to be very inconvenient and request the airtel team to find some solution to my problem soon.

Airtel Digital T. V — When we on the set up box button sometimes colors of TV gone out

Dear Sir,
I have purchased Digital TV airtel in month JULY 2009 , my ID is [protected] ,
My Problem is when we one the set up box On some times TV Colors gone out .
B/w picture comes that time in TV .

Pl give us soluion for the same .
AIRTEL have such type of problem , It is very embrassing .

Regards
Monika Singh
Ph no. [protected]

Airtel Digital T. V — Misuse of personal details

Dear All,

I, Karun Bansal had taken a digital t.v connection from Airtel on my name around a year ago.

After some time i got to know that there is one more connection in Airtel's record in my name which i never availed.

I am receiving calls from various numbers to recharge that fake connection which actually is not with me.

I have spoken to their call center several times and lodged my complaints for the same but AIRTEL people are harassing me. I receive at least 4 to 5 calls everyday even my number is registered in DND.

I request you to resolve this issue else i have to go into consumer court.

I do not want to take even a single call or sms for that fake connection.

My actual I.D is - [protected]

Fake I.D is - [protected]- even i have recharged this fake connection due to their unwanted calls for recharge the same.

Regards

Karun Bansal

Dear sir,

sirf ek din ke liye t.v. open kiya gaya hai. men 24 april ko ratri 1.00 am per jab agra se ghar return aaya to mene t.v. open karke dekha sabhi channel aa rahe the.lekin 2nd day fir close ho gaye.ab error code-14 aa raha hai aur koi bhi channel nahin aa raha hai.

my request to you that my problem solved as soon as possible.

Thanks.
Ramesh chandra sharma
m-[protected], [protected]

Dear sir,

dated 15/04/2011 se abhi tak ek chhoti si samsya ka samadhan nahin ho saka hai.jab in logon se bat karte hai ki agar hamari samsya ka samadhan nahin hota hai to ham consumer court jayenge to inka jawab hota hai ki aap jaiye. isseyah ispasht hota hai ki inhan bilkul bhi kisi ka dar nahin hai. kal mere dwara communication minister ko complaint kiya gaya to call itne aa gaye ki men sunte-2 pareshan ho gaya. lekin abhi tak koi bhi enggineer fault sahi karne nahin aaya. please my problem solved as soon as possible.
Thanks.
Ramesh chandra sharma
m-[protected], [protected]

Dear sir,

mujhe ashcharya ho raha hai ki aapke foram men kai bar complaint karne ke bad bhi solution nahin huya to ab aam aadmi kahan jay.men is matter men 15/04/2011 se safar kar raha hun aapka har jawab possitive aaya per huya kuchh nahin.mere pass do din pahle ek engg ka call aaya ki kal shubah aapka t, v, theek ho jayega aap 350 rs cash de dena hum aapke yah paise aapke account men recharge karwa dege mene kaha tab to de dege lekin abhi tak koi nahi aaya.mery is samsya ka sheeghra samadhan karane ka kasht karen.

it depends on the area ur...and the service they r providing there..better to give in cities...care centres...

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I will also like to bring the same to the notice of LG company.

Dear Customer,

We regret the inconveniece caused. Your complain listed 22 April 2011 has been noted. However the details provided by you for the mentioned Aircel number donot match our records. May we request you to share the registered name and contact details for the mentioned Aircel number at [protected]@aircel.co.in so that we can take your issue further and resolve it to your satisfaction at the earliest.

Regards
Aircel Customer Service Team

Airtel — Airtel not relieving service for my number ( mnp )

I am not satisfied with airtel service, so I wanted to change service provider for my number under mnp facility. I requested for port number from airtel on 13 june 2010 and I got that and same day I applied in tata. I happened around 11 days back and it should take max of 7 days, when I am calling to airtel customer care they are not responding correctly and not releaving my number form airtel service.

Thanx,
Jay Ram
[protected]

Hello Sir,
i am abdul rasheed from trichy and my mobile no is [protected]. i want change my no from aircel to airtel.so i applied for mobile portability.so the airtel showroom members give one MNP WIM pack sim to me.but it is not working.i was applied more than two times but it didnt change from aircel to airtel.so i ask to airtel ccare they told me first you relief from aircel, then the airtel easily accepted.

so i went to aircel showroom many times they always say, some storeys...

so please immediately relief me from aircel network.

NOTES:
ACTUALLY MY FAMILY MEMBERS ARE USING AIRCEL NETWORK SIR.
this is my friend no & this is fancy no.so i change this airtel to aircel.but now he want his no at the same airtel no.the id proofs are same.id proofs are not problem...so please i want to change my no from aircel to airtel ...immediately relief my no from aircel network sir

PLEASE SEND POSSIBLE ANSWERS TO MY MAIL ID: [protected]@gmail.com

THANKING YOU,
BEST REGARDS,
M.ABDUL RASHEED.

Airtel Live — regarding download

your have charged Rs.5/- for down loading song on Mobile No.[protected] but not acitvate yet so far.

let me know complete procedure for down loading the song recording.
yours

Om parkash

Dear Sir,
My Mobile No is [protected]. In Airtel Live During DownLoading Time(Picture, sons, Games, etc...), Error Messages only iam Received...

Airtel Live — Airtel Live Games Download Balance Deduction

Date: 11/2/11 From: [protected]

Dear Sir/Mam

This is to inform you that Airtel is deducting balance from my prepaid account for its unused Airtel Live Games Download.

1. On 10/2/11 I received two messages from Airtel saying that I have been charged RS.99 for downloading game from Airtel Live, which I have never used.

2. From my prepaid account a total sum of Rs.198 was deducted. I complained on 121 about this. The customer care executive admitted that this was done from their part and refunded the whole amount.

3. Again on 10/2/11 I received similar message and Rs.99 were deducted from my prepaid account.

4. I complained for this at 121 but now they people said they cant refund anymore and they cant even stop Airtel Live services from my blackberry 8520 handset.

5. Today on 11/2/11 I again received a similar message of game downloading and another Rs.99 are deducted from my account.

Is this the way that Airtel is supposed to deliver its services.

I am feeling hopeless, kindly assist me gaining proper services.

Also explain if Airtel cant take care of its customers, should I move to another service provider.

With regards
Dr.Ankur Khokhar
[protected]
dr.ankur.[protected]@gmail.com

This is to inform you that Airtel is deducting balance from my prepaid account for its unused Airtel Live Games Download.

1. On 10/2/11 I received two messages from Airtel saying that I have been charged RS.99 for downloading game from Airtel Live, which I have never used.

2. From my prepaid account a total sum of Rs.198 was deducted. I complained on 121 about this. The customer care executive admitted that this was done from their part and refunded the whole amount.
thanks & regards,
ashok shilotre
[protected]

Dear Sir, My mobile number is <[protected]>.
I am receiving message from airtel <AD 54321>
Message displayed that<"Thanks for using 1 Subscription service from Airtel. You have been charged Re 1. ">
and I'm receiving this message since 18 March 2011 till 1 April.
I have already complaint on 198 but no response and they sent " Request Reference number" and the are not taking any action..
I've lost 7 to 10 rs between these days..
My Complaint number 198 is also blocked by customer support executive.
when I type < LAST> and send it to 121 then it also reply with last 5 Deduction but customer care executive says that no Balance deduction has made by us.

Please take action as early as possible against Airtel..

My pre-paid mobile no is [protected]. and i can many time deactivate night radio.but every time not deactivate this service.please stop this service.
shahbazalam yusufi

Airtel — Hello tune cheating

On Friday 07/11/08 i got a call from the number [protected], and its a call from airtel regarding Hello Tunes, its played 3 telugu songs and i have selected one song from that. But after that when i verified its was playing a different Hello Tune. I raised a complaint on the same day and they said it will be resolved with in 4 working days and the tune which i have opted will be there for 7 days only so totally what i understood is its a new way of cheating ppl. I suggest Airtel ppl not to do like this and don't don't loose ur goodwill.

Thanks,
Saritha.

I have activated the Mobile Office in my post paid connection for the Number [protected] which is only valid for a week as per the service details. But the amount was getting deducted from my account on monthly basis (for 4 weeks every months) as I had done ECS for that.
Not only this I have calcelled my Post Paid connection in the Month of October 2007 but they went deducting the amount till February 2008. I have complained them several times to them at their customer service as well as through mail but till now nothing has been done to revert back my extra money charged by them. It seems they are not willing to pay my money which is forcing me to go for legal actions. They are just building their profit in the competitive market on forgery basis.
I would request to Mr. Sunil Mittal and Bharti Airtel Ltd. not to do such forgery and follow the path of truth policy as these kind of activites are not good for long run.

Airtel prepaid mp — caller tunes downloaded without permission

dear sir
it is shocking to note that on 18 of april some caller tone was downloaded on my mobile without my permission
not only this but they charged Rs. 20 + 12 for the same
the tone is so uncivilised that i feel ashamed to contact if some gentle person dials me. this is the height of negligience and cheating on the part of company. you can just think how hundreds of illeterate persons who use airtel are cheated in this way.
not only this the caller tone will be automatically renewed after month and they will again charge the same amount

My Mobile number is [protected], I had received a call from Airtel executive offering free of cost caller tune scheme .after selection I received a SMS from your side that the Rs. 60 deducted from your account, and this is vaild for three months.
And this amount (Rs.60/=) has been deducted in every three months without our permission.
I have been trying to call the 198, 121 for register a complaint and as usual they have blocked my number. the IVR message disconnects the call even after pressing the option #4. this a new type of business to earn money by cheating the users.
Regards
Yogesh H.Acharya,
A-2, Bharith colony, C-Scheme,
Jaipur-302001
Rajasthan

my contact no is [protected] and address is 106 sector-21 huda gurgoan haryana. Your team has talked many a times about the problem faced by me.According to your team I
have REcharged Rs100. NINE DAYS, YOU AND YOUR TEAM HAS ALREADY TAKEN TO RESOLVE THIS PROBLEM . WHAT A GOOD SERVICE YOU HAVE GIVEN . WHO WILL BEAR THE LOSS.

our problem has not been solved...please see to it.

My airtel number is [protected] and the network connectivity in Ambernath (east) is poor kindly do something, so that we cannot switch to other co.

Dear
I appriciate your promtness.
My home address is 438, west guru angad nagar delhi 110092 and my mobile nos is [protected] which is registered in airtel dth HD.

Regards

Arun

Dear Rakesh
No action hasbeen taken so far except promise
Kindly resolve immediately otherwise I will move to consumer court.
Regards

dear rakesh
still the problem lying as it was. I dont know what are you doing.Would request again to attend the complaint.

Dear Rakesh
Thanks to resolve the above said issue.
Regards
Arun