| Address: South Delhi, Delhi |
Sub: Airtel Prepaid Mobile No.[protected]
On my above phone, I was neither able to receive nor make calls from 4th to 24th February 2011. During this period, I was without a mobile phone connection. Daily I made a number of complaints to the Customer Care Centre, the Nodal Officer and the Appellant Authority, but nothing was done to put the phone right. All these complaints were made from my landline phone, incurring expenses amounting to Rs.595.51 on all these phone calls. I talked to Anuradha Ref. [protected] requesting that this amount be reimbursed to me, but was told that they would not reimburse the money, and I could approach TRAI or the Consumer Court.
Following are the details of my complaints in this connection:
CUSTOMER CARE
Number
Date called Details
4/2/2011 [protected] All showing OK
[protected] Validity up to 30/10/2013, Balance Rs.872.14
5/2/2011 Abishek 9.35 to Harminder Supervisor 9.35, Complaint No.5759073 - said the problem would be solved
9/2/2011 10.15 Rajni Complaint No9.5759073 pending
NODAL OFFICER
11/2/2011 [protected] Nodal Officer Vikrant Pandey - who said the problem would be solved
11.30 Ms. Anandita Complaint No. [protected]
APPELLANT OFFICER
Number
Date called Details
11/2/2011 [protected] 12.15, AN JU Complaint No.[protected]
14/2/2011 [protected] Visited Airtel Office, Nehru Place
12.05, Met Mr. Ritesh who said all incoming/outgoing was OK. On checking my mobile phone, he
found that incoming and outgoing was not available. He said that the
fault was with the Exchange. He asked me to book a complaint on No.511. I talked to Sangita,
Complaint No.037782
16/2/2011 Talked to Mr. Piyush Complaint Rsf. No. [protected] - who said that parameter problems which will be solved
24/2/2011 At 11.25 talked to Kunal Re. 913861
25/2/2011 [protected] At 11.15 talked to Chansite
I request that suitable action may please be taken to reimburse the expenses of Rs.595.91 incurred owing to inaction by the concerned authorities to rectify a problem in the phone connection provided by them. I strongly feel that a penalty should be levied on Airtel for their inaction in solving a problem at their end.
Thank you,
Peter F. D’Cunha
7C, Pocket A-13
Fort View Apartments
Kalkaji Extension
New Delhi 110019
Phone 29981573
Mobile [protected]
Aug 13, 2020
Complaint marked as Resolved 
Bharti Airtel Limited — Bills issue
I have been using Airtel's services for more than 6 years but never experienced such a pathetic support which I experienced this year from customer support, nodal and appellate - the topmost authority to resolve customer issues. My account number is: 11666841. I have switched from one plan to another number of times in the past and it happened smoothly but the last migration I requested about 4-5 months ago is yet to be updated in Airtel's database.I migrated from higher amount plan to a lower amount plan in perhaps March this year. Got a confirmation call and email as well with in few days of the request logged but the subsequent bills until today have been generated as per the plan of their choice with minimum of Rs. 300 more than the valid amount. Apart from this, they are every month adding charges of the services which I never subscribed for or used. I have been paying the valid amount of the bills, generated by Airtel, before due date but they are adding late payment charges also. First I logged complaint with customer care and than with the nodal but was of no use. Finally contacted appellate authority which after repeated reminders woke up and assured to fix this issue asap. To my surprise, the bill generated was again incorrect even after the confirmation phone call and email from appellate officer. Anyone who is reading this, please can share the personal email ids of few Senior officers in Airtel for me to forward this case as the topmost people I know have failed to fix this after their shallow promises.
Many Thanks.
Arvind