Airtel Complaints & Reviews

Respected Sir,

This is Binu here and is regarding my application for a new Airtel connection in Bangalore. The reference number is CEF NO: TBLR 236832.

I am having health problem and was undergone a surgery to my stomach few weeks back, so I used to work from home by company provided laptop through broadband connection. I was having an internet connection which was a data card, in between I got an advertisement for Airtel broadband through a notice paper dropped on the door step. I called on the number provided - [protected] (Mr. Anand Reddy). Next day morning he came to collect the advance Rs. 1300 (2 Mbps unlimited) along with the documents required for connection - rental agreement, HR letter from my company, permanent ID proof and a passport size photo on 28th of April 2011, Thursday and he confirmed that the connection will be provided on Friday or maximum Saturday and will be treated in an urgent basis. Trusting his word I disconnected the existing connection effective on Saturday. I didn't see any body turning up till Saturday evening and I called Mr. Anand and he told he will call back in 2 minutes. I called 5 - 6 times and the reply was the same (will call back in 1 minute). I didn't get an response on that day.

Sunday morning I called and he told that one Mr. Ramesh will come and set up the connection by 11:30 AM, nobody came and I was keep on calling to [protected] (Mr. Anand Reddy) and there was no response. As I needed connection on Monday morning for logging into my job I kept on calling and he didn't picked up. Then I tried from my mother's cell phone and seeing a different number he picked up and told he will call back in 2 minutes. As there was no calls I tried from mine as well as mother's mobile and no response. He picked up when I called from my friend's mobile and then the same story repeated, no response for further calls. Ignoring the doctor's advise to take rest I went to office on Monday and today (Tuesday). None of my calls were responded and evening when I called from a friend's mobile he picked up and talked some thing which was no understandable, then he provided some channel manager's number - one Mr. Naik ([protected] and [protected]), one numeber was on call-waiting when I called, when I called gain he didn't pick up both the numbers. I sent a SMS to this mobile number stating that I will escalate this in Consumer court forum and also to nodal and appellate officers of Airtel and there was no response.

I was fine if they could have told that new Airtel connection is going to take 2 - 3 weeks, then I wouldnt have disconnected my previous connection till then or would have gone for BSNL or other service provider who will give connection in 2 weeks time. I doubt whether they (Airtel) know what is customer satisfaction. Few irresponsible guys in the team can lead to make the name of such a reputed company like Airtel to a notorious service provider.

Sir, I kindly request you to look into this and to do the needful so that they can give me the connection or can refund the amount stating that the connection can't be provided. I hope you would have understood my frustration and embarrassment which made me to write the whole story.

Kindly help me in this regard.

Thank you,
Binu
Dodda Thogur Village, Electronics City

NB: I have never meant of hurting the reputation on the company mentioned above, this was just to make into your notice so that this may not happen again for future customers.

Sir,

I am getting deducted for world cup videos service every time for Rs 5 for the past few days, even though i have not subscribed for it.

I have contacted the Airtel customer care# [protected] multiple times but each and every time my call get disconnected and i am unable to speak to customer care executives.

I kindly request you to get this world cup videos service unsubscribed immediately and get re imbursed for the illegal deductions.

Respectfully,
Manoj Kumar
Ph# [protected]

My name is Dheeraj . I m using airtel mobile postpaid corporate connection service ([protected]) from last 4 years.

Few days back when I needed internet at home I called up airtel to know the plan as I had an Airtel broadband connection in my earlier apartment but due to shifting of home it got disconnected because airtel has no telephone lines in this new apartment. So I had an unrequired devices and investment with Airtel . So I called up Airtel guys to check if I get connection back or any other immediate alternative solution.
They mislead me and without given whole information and of about half an hr talk they convinced me to use your mobile as internet device, I was existed to know as I felt it’s a better option they told me to call technical guy, I called technical deptt. After having long conversation they convinced me and miss lead me to start this without any hassle, without giving me the whole pros and cons and terms. I happily start using it now because of some miss happening in the family I left the town in my absence I given the device to my colleague who works with me (I am a freelance Web IT guy). Under the impression that it never go beyond my credit limit because whenever it touches the upper limit the system automatically barred my phone at many occasions in the past .
After few days when I came back, On very first call to customer care which I made just to check for the upgradation of internet plan, as my colleague said it is working fine you may go ahead with this, I get shocked to hear my unbilled amount, I was told : your unbill amount is approximately Rs. 8900/-, when I said my credit limit is just 2600/- then she replied “you don’t need to worry if you have not got any sms or call from our side it may be less after discounts and all the deductions. It may happens some time; right now I’m not able to clear because bill has not generated”. She asked me for meantime you should upgrade your net package and I immediately did so.
I was again haven’t received any sms or call, few days after I again checked again same reply and this time bill touched to around 17-18K +.
Few days after I made call again to customer call wanted to clear my doubt about my bill, but after telling the whole story he told me to contact Nodal Office (Mr. Firoz : XXXXXXXXX)
I called Nodal Office tried to contact Mr. Feeroz, but thr was an different guy on the other side replied he is busy, I will solve your problem but after repeating the whole story again he was unable to solve the query replied: call some other time and send an email to airtel nodal officer, I immediately sent a mail to airtel but even after three working days till date I hadn’t received any. After regular daily reminders there was no response. Next day I called on the given number, Meantime, I also requested customer care to pls stop my services with immediate effect, they replied with sms “ thank you for calling we will get back to you on 27 April”, i.e. exactly 20 days after I log the request. In between I also started try to communicate with so many different guys on daily basis.
After few days I again repeat the all steps, this time executive provided me one more number of Mr. Vishal (nodal officer) I talked over ph repeat the whole story he felt it’s a fault from airtel but you have to pay we will compromise to 50% I said why I comprise on 50% even if you are accepting your fault, he replied sir, I will revert to you soon. Wait for my call, till date I have’nt talk to the same guy again.
In between I received call from another deptt. In response to my disconnection query Mr Lokesh was on the other said wanted to knw the reason I told him the whole story he said I need to check the records he did and replied and he also admitted that the this fault is from airtel and said we are sorry sir we will discountinue this number, I asked what will happen to my bill after disconnection of number, I am not going to pay any bill. He replied OK. I said alright then pls send me an sms regarding the same but after disconnecting the call I have’nt recevided any confirmation call or sms I tried to call him back but that number is not having incoming facility.
Very next day when I was travelling I get a call from a member of same Mr. Lokesh’s team for confirmation of discountinue of services for the same number I said yeh go ahead but what will happen with bill (the same Question I asked to Lokesh day before) he replied that is not our deptt. You may be contected through our collection deptt. I asked for lokesh then he connect me to lokesh. Now this same guy who assure me a day before and agreed upon the fault from airtel side refuse to say anything and
Was telling me same thing again and again like a parrot ‘this is your usage charges you have to pay, this call is regarding dicotinue of services, I have to close this file please confirm me pls confirm me blah blah.. (now this is too much Bull %#$#%#) ’

Today I received a letter with the same line ‘please pay your pending amount’
- Nothing in response to my query all going to well. Airtel just bothering to Just pay …pay …and pay
I am unhappy with Bharti Airtel on the following accounts:
1. After disconnection of my airtel home broad band connection, after a month Airtel called and said: u can resume same services again in your community, but whenever I go to airtel outlet they replied there are not any such services in your apartment. You have to wait, Now my modem and handset lying with no use. They wasted my time and investment like anything.
2. On this issue (exciding bill on my mobile internet, and discontinue of mobile services), The bill states my Credit limit as Rs.2600/-.Inspite of this, my Usage was allowed till around Rs 9000/- and Plus (19k till date now), I wasn’t informed when my usage exceeded my credit limit.
3. Point to be note here before this I majorly called airtel to pls don’t bar my connection whenever it touches 2600/- of my limit. Surprisingly this time they wait till 19000/- amazing services. I recived first sms of excedding limit of (when it reached 19000/-) on 24 april that is approx. after 20-30 days after I received the bill.
3. The Airtel representative continuously harassed me over the phone for a month when I was trying for a solution, they are ready to listen but after hearing all the bark they said, just pay and Enjoy!.
4. Airtel authorities aren’t answering my mails/Queries (sent around 10-12 mails on daily basis). I mark mail daily they only reply with “we will get back to you in three working days” and never get back.
5. They never refer to the actual cause of the problem just look into the billing amount and start arguing and harass.

Kindly look into the matter at the earliest.
For reference I am having all the email communication with airtel and airtel must be having all my conversation with them as every call is payable and recorder for their training purposes.

Thanking you,
Dheeraj Messon
Emai;: dheeraj.[protected]@rmsi.com
Mobile number disconnected, Suffering financialy as well as mentaly.

Dear Sir/Madam
We request to you to transfer connection form The name Mr. Vijyant Jain to company Name MJ BUILDVEST (P) LTD. on the same address. (ie. Just change the name of the owner) of the below given no.
MR. VIJYANT JAIN K-9/44, DLF PHASE II [protected] A/C no.15993657


Thankyou.

for further any detail contact us.

Mr. Kuldeep [protected]
Mr. Munish Jain [protected]

Dear Sir/Madam,
we request you to Consolidate the bills of below given telephone no. with their account nos. So that we can deposit the bill amount one time.
MR. MUNISH KR. JAIN 6, SUKH CHAIN MARG [protected] 14623943
MR. MUNISH JAIN 6, SUKH CHAIN MARG [protected] [protected]
MR. MUNISH KR. JAIN 6, SUKH CHAIN MARG [protected] [protected]
MISS RITU JAIN K-9/44, DLF PHASE II [protected] 16172551
For further any information call us on the below given nos.
Thankyou

Mr. Kuldeep [protected]
Mr. Munish Jain [protected]

Hi,

I have postpaid plan and I just using ezmail value added service. Its working good.
If I want to stop this service i just go through sms and write like STOP and send
on 121 and its always give me name of the service and I can easily stop the service .
But airtel not provide good service with another service provider like "Fusion Lounge Subscription Service" . Its not listed out with (Start/ Stop) service and suddenly deduct amount. If I want to stop this service directly with (Start/ Stop) service then its not showing me list of other service like "Fusion Lounge Subscription Service". Another service is listed out as following :
1. JavaGame_MotoGP09
2. JavaGame_Devi
3. TextServ_TadkaLive
4. Videos_WCVideoPack
5. TextServ_TadkaLive

I will ready to accept my mistake . Sometimes by mistake i clicked on this service but main doubt is that its not listed out with start-stop service and its directly reflect in my post paid bill. I have all proof like message and hard copy of bill. And I can able to provide live demo for this service. I think it is a defect from airtel side.

Expecting Favourable Reply from airtel as early as possible

Sir,
plz send your engineer for testing of IPTV & INTERNET service at the below given address

MR. MUNISH KR. JAIN, 6, SUKH CHAIN MARG, DLF Phase-I, Gurgaon,
My Telephone No. is[protected] and Account no. is 14623943
We have made many complains regarding the same but all in wain.
So Take strain action for the same.
we shall be very thankful to you for this

For Further any detail call me
Mr. Kuldeep [protected]
Mr. Munish Jain [protected]

Hello Sir,
I have activated DND service on my number +91-[protected], even though today I get unwanted calls from Banks for credit cards and many other things. And the important information which has to get via sms will not be recived by DND service activation. If I want to get an sms from JUST DAIL they say me that your number has DND service activated.
Can you deactivate the DND service and make sure I dnt get calls for credit cards.

Thanks and Regards
Mayank Dhananiwala

MY SELF SHYAM DHARI USING AIRTEL MOBILE SERVICE SINCE LAST TWO YEAR.
MY MOBILE NO IS -[protected]. ON 20TH APRIL 2011 AIRTEL DEBIT RS-40/-
DEBIT WITH OUT ACTIVATION

Dear sir,
I talk to Mr. Vijay on 03.05.2011 at 12 O Clock and he refund the Rs. 30 and all the services deactivated on our mobile no . [protected].

but after one hour my balance deducted of rs. 15.00 & 3.00

What is this.

Please check it & refund the same in our account.

Please do the needful.


Thanks & Regards,
Shyam Dhari

Hi... I am Pradeep from Avadi... Its been more than a month that I requested for a Airtel Broadband connection. I have also paid the initial Rs.899 that they requested for, but still waiting for the connection. I have spent almost more than Rs.200 calling my sales rep and the other people he has referred to. Each and everyone would say some reason and after a couple of days, would direct me to a different person. Why do they take applications if they are not able to provide connections. I had a very good impression about Airtel but lost it now. I change my mobile number that I had been using for past 6 years with Vodafone to airtel thinking that I would get good service.

My Application number is 1176748. My address is no: 39B, Nethaji street, Nandavana mettur, Avadi, chennai - 600071. My Mobile number is [protected]. Can someone call me and fix this issue for me ASAP.... I cannot always share internet connection with others

My Land-line Telephone with Broadband internet connection (service provider: AIRTEL) is not working since long (Dead). I have tried to lodge complain through[protected] thrice but on each occasion line is getting disconnected automatically. It is really disgusting and is not expected from a service provider like Airtel. Pl get the complaint rectified at the earliest.

Dipak Kumar sarkar
A-41, Ordnance Apt
Vikas Puri
New Delhi-110018

Dear Sir/Madam,
Date :- 03rd May 2011

I want to bring this issue in your notice that Airtel is very bad service provider in Indian market.
I have a prepaid airtel number and i was working in office and my mobile was on the desk on still mode(Doing nothing).After few minutes,i started getting messages from AL Hello Tunes that "Thank you for choosing HelloTunes.You have been charged Rs 30 for 30 days.To stop this service call [protected]"

and got the second msg also that "you have been charged Rs. 15.Your Hello Tune has been changed to Humko Tumse Pyar Hai.To search your favourite sog sms to 578785."

Its a trick to charge customer for any Value Added Services...I have a sympathy with Airtel that they are doing such crap with the customers.I have a better idea for Airtel that they should stand outside Mandir with a katora in hand.What a pathetic service provider that they didn't even ask for customer's approval for such services.

what a disgusting service provider airtel is? Total 45 Rs has been deducted fro my balance.After that i call Airtel customer care and the person on other side aarguing with me that i had subscribe the service and when i asked him to transfer the line to manager then he disconnected the line.For the sake of chillad(few money),airtel doing such disgusting thing...

Biggest mistake that i have Airtel Service.......

A very bad service provider as well as customer care also. Now i am very much frustrated and irritated from the Airtel service.
Request you to kindly look into this matter and take strict action agaist this service provider.

Anjali Arora
[protected]

Sir
Airtel- I am user of Airtel network services. My no. is [protected]. My problem is that I can’t keep balance in my account because of their deductions. Whenever I recharge my no. they activate services daily n cut money from my balance. My balance always remains NIL. I have to use my cell only for incoming calls. I am afraid that if I keep balance they again cut all the money. I have complained so many times but they says that they can’t do help for me. I am not only there are so many users who also facing this type of problems but no one have the courage to come in front.
I request you please take necessary step against above service provider. and refund me my money.

Uninor- I am also user o[censored]ninor network. My no. is [protected]. Now my problem is that they call me so many time to activate their services like unlimited music, caller tune and all, but every time I say no. On 27th april,11 they send me an sms ” Unlimited minutes free! Toh soch kya rahe ha abhi dial kare *560# aur pao unlimited minutes free!” When I have dialed the *560# to know about this they immediate activated the unlimited music and cut Rs. 60 for a month from my balance. When I have talked the customer service center they replied that they can’t do any help for me. I talked ten times till now every time they refuse me to refund my above deducted money.
So I request you please take necessary step against above service provider. And refund me my money. It is not a matter of Rs 60. But it is the matter of that how the cheat customers.
Thanks a lot
Sunita Mantry

Hi,

today ,2ND MAY 2011, MONDAY at 10:07 Pm, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

regards,
P.D.JALKOT
[protected]

Hi All

I thought the customer service center in Kodambakkam is one of the worst but latter found that its not just one location but the concept of customer service itself is not there with the private cellular service providers. All of the private service providers are computerised,a good thing, but they dont seem to understand the need of automation.

Recently I had lost my mobile and wanted to get a duplicate sim card and went to the Kodambakkam Airtel Customer Service center run by a francise. That day there was power cut for the entire day (9 to 5) and hence when I went there they informed me that they cannot help. When I asked them what is the next nearest center it was T.Nagar, but that was also without power and the next one was Anna Nagar, but they don't know if there is Power in Anna Nagar.

If the entire operation for a customer service center is Computerised, then how is it that the customer service center is functioning without a UPS backup for the computers/connectivity. When I raised this issue with the customer service center, they said they dont have any minimum requirement like having a UPS backup for being a service center.

Then I talked to the customer service for checking if Anna Nagar center is with power backup they said they dont have such data. When I asked to talk to the Manager he also was not able to help and forwarded me to the Nodal officer who only said I need to go and see if anna nagar has power or go to Kodambakkam when they have Power and can take a feedback for further use (without commitment to inform me of action taken on this).

I think TRAI has to put in some basic regulation on customer service like
- number of center per area and per customer base - so that people get access to customer service
- minimum ablity to work across Power outrage

Regards
B.Amudhan

Airtel Landline services SUCK!! The custmer care simply disconnects the phone whiel you are discussing your problems with them...the customer (s)care insists that the problem reported by us is not correct and whatever we may say, they just mention that there is or was a problem with the handset installed on the fixed line!!

Amazing Airtel....Airtel has just lost it completely and they are not willing to provide any call details even if you view the bills online. They just ant you to pay up blindly whatever they ask for!

My phone was disconnected for a period of 10 days without any reason and now they are denying that this was ever the problem with the phone.

Airtel is a FRAUD and they are simply cheaing the innocent users...We had written to the nodal officer and they neither answered the calls nor did they responded to the emails. Please be careful with Airtel, look out for other options around before signing up the services with them.

Dear Sir,

My Airtel Digital TV customer ID is [protected].

I would like to bring to your attention my complaints made to Airtel Digital TV for relocating my Digital TV.

I moved to new house from area - pin code (560068) to pin code (560017). After moving , I called customer care to do my re-installation at my new address and updated my address to new one. I did this on Mar-22-2011. But , I got an SMS that problem is resolved though I was not contacted by any engineeer and problem was not resolved.
I kept calling customer care explaining the same problem again and again and problem is still not attended (May-2-2011). Sometimes , I get an engineer number as contact via SMS but the engineer usually says he is not responsible for area (560017).

I have called customer care atleast 50 times now, spoken to their seniors but all in vain no reaction from their end. I think Airtel folks are not sure who is responsible for Area-560017. This is shocking as 560017 is HAL/Old Aiport Road area and one of the most populated areas.

Secondly they keep on deducting my digital account balance every day & keep on irritating me by sending me sms stating that my digital TV account will be expired. I have lost Rs-350 so far .

Worst part is customer care executives disconnect my call mostly telling me they are connecting me to their seniors or they are putting me on hold while checking the details. Also, customer care executives cant speak proper language or mostly can't understand the problem. Also, every time , I call the customer care , it takes average 4-5 minutes to reach the executive.

I am providing the details of few correspondence with the Airtel Digital TV

Unresolved Request numbers ( I have only few numbers )- but I am sure , Atleast 10 requests should be there in Airtel records for this problem
7459640
7437198
7281615
6562631


My Airtel Digital TV customer ID is [protected]

I request you to kindly look in to this matter & consider my complaint against the casual approach from Airtel Digital TV towards their customers.


Waiting for your positive responce & proper action. Thanks in Advance

Regards,

Parthiban
[protected]

Hello,

I am having problem in porting my number from BSNL to Airtel. On 22nd April'11 i went to Airtel Relationship Office, Near Axis bank, Rohtak and submitted my port pin number(BH334987) and all the documents they said me to submit and also given Rs. 50 for that as they asked me to pay. Now this is 1st May'11 and my number not yet been ported into Airtel. I made phone call to Airtel office two or three times and once they pick my call and now they not picking my call and whenever i am visited to Airtel office they told me they submitted and forwarded my document further. But still my number not been ported then i tried to check my port status by calling [protected] Airtel customer care they saying we didn't get any port request from your side kindly visit Airtel office where you submitted document but i already made 7 visit their and not get any concrete solution. Is any body their who can give me feedback and when my number will port.

My mobile number is : [protected]

Regards
Jitender

My cell no is [protected]. Airtel is constantly charging me for the services that i have not subscribed. I have not asked for any extra service from airtel. Earlier also i was being charged for unsubscribed additional services. I went to airtel office to stop such services but inspite of that airtel charged me for airtel radio,airtel fun challenge and today iam being charged for Rs99 for downloading value pack that i have not done.Despite of me not subscribing any of the above mentioned services,i have been charged for them. Iam fed up with your services. You are requested to REIMBURSE ALL OVERCHARGED AMOUNT TO ME failing which i will be constrained to move to consumer court.

Sir,

This is Yogesh Nigal, and i have been using airtel since 2006. It was a prepaid number, but recently i converted it to postpaid and was using GPRS on it. But since 22nd April 11 i was not able to connect any site on my mobile so on 23rd i called up customer care and specified my problem, and as they told i did changed my settings but there no progress so i registered a complaint (Complaint Number :[protected] on 23rd evening at 5 PM and i was told that within 10 days my problem was resolved. But after seeing there is no action being taken on my complaint i called up again to airtel customer care on 30th April 11 at 10 AM. I had a talk with the concerned officer and she said i have again register a complaint and she will talk with the GPRS technical team and call back within 4 Hrs but did get any call from airtel... my complaint number registered on 30th April 11 is 37174025.

Airtel is giving very poor service to its customer...
Am planning to change the service provider as i dont want any head aches of keeping on calling customer care and keep registering complaints...
There is no use of registering complaints in airtel as no actions are taken on it..
Today is 9th day since i have registered my first complaint but till now no action......
I think i will have to pay airtel Rs 98 for not using GPRS...

Regards,
Yogesh.