Airtel Complaints & Reviews

Worst Customer Care for Pre-Paid clients - It is like a government unit.

I am having a really bad experience with Black Berry Services on airtel prepaid. I have been wasting 1-2 hours daily on customer care (both 7070 and 198) but no one seems to have a clue as to what needs to be done. So many times people just put me on hold for like 10 minutes before cutting the call. Every time I ask to speak to a supervisor - I am either cut off or put on hold and then cut off.

Here are the details of my issue:
- I had my blackberry curve 9300 handset (with number [protected] from Delhi) stolen on 23rd April on which I had Rs. 399 monthly BB4 plan active from the 10th of April
- I purchased a duplicate sim card and a new blackberry curve 9300 on 24th April. The same day I called up the customer care (both 198 and 7070) - explained them the same and I was told the service will be activated in next 24 hours
- In the next 24 hours the service is not activated - I call up the customer care again and I am told the same thing. The service will be restored in the next 24 hours. A complaint has been registered with the server team - and they need to activate the service on your new handset.
- The same story continues on 26th and 27th also - the service will be activated in next 24 hours. Every time I tell them that I am hearing the same response from customer care - I am told that the complaint is escalated and it will deifinitely be solved.
- On 28th - the cutomer care executive (7070) tells me that If I really want the service to be restored immediately then I should deactivate the current BB services and then reactivate again. This way the services will DEFINITELY work. Based on this suggestion - I deactivate the services and again activate the services leading to deduction of Rs. 399 from my balance. However the services are not restored.
- I call up the customer care (7070) and they tell me the same story again - The server team need to activate the services and will be done in next 24 hours!!!! This is unbelievable. I was asked to deactivate the services and then activate so that the services will start working immediately!!! This is cheating the customer! Ask them to deactivate and then reactivate the services!
- I have tried to call the customer care three times today - and asked to talk to a Supervisor. Every time I have been put on hold for 8-9 minutes and then the call is cut!! What is happening in Airtel Customer Care - I am thinking of I should file a complaint against such behavior. So much of my time, effort and money has been wasted since Sunday.

Sincere advise to all consumers - Please switch to Vodafone or some other Service Provider using number portability option. I am definitely going to do so.

Hi Sunil Sir,

2nd Open complaint since 8th,Feb 2011. I had a n issue regarding a refund of Rs.300 which was suppose to be adjusted every month. I called up to discuss the same. The agent was good for nothing ..I asked him to escalate the call to his Manager. He said I am not in a mood and my Manager is not in and started misbehaving. With half an hour I started getting call from Punjab (several PCO and mobile numbers ) Later I discovered that he was the same agent with whom I spoke to in Airtel. He has been very abusive and threatening on call. He had all my personal data which was against the Data Protection Act.

What are you going to do about it? I haven't heard anything about it till date.

An early reply is solicited
Regards
Akkashh

Hi Sunil Sir,
PFA the chain mail which I have been writing to your company. No resolution been given till date.
Need you to intervene. I have sent the copy of the mails to TRAI & Ministers. You know it well that no one is going to do anything so your agents also behave in a same manner, the way you behave.

After listening to the whole story yolur agents reply -- He is unable to find why did I write a mail.
(Doesn't it sounds funny ?) That proves that notes are not left on my a/c. Complaints never been marked.

Regards
Akkashh[protected]
[protected][protected]


Hi,

I thought you might be having all the complaints registered on my system.

I was in Delhi using the BB service from MTNL & a very satisfied customer. On
30th May 2010, when I moved to Noida (Ph:[protected] I got attracted to the
IPTV deal and the service was provided to me within no time.

Since then, I have gone through nightmares. Most of the time my Broadband was
not working. However TV was working..Time to time obstacles were there.
Engineer use to visit and it use to work for a time being.

Now, its is a torture , On every month after 18th My Broadband stops working &
I have to call customer services. They are good for nothing. Either they'll
place the call on long hold or terminate the call , if I ask them to escalate
the call further to their Supervisor or the Manager.

Luckily, I spoke to Mr.Sagar Dubey who was very apologetic, knowledgeable,
patient and has promised to reolve the query. He did not terminate my call in
the mid & assured to reolve the problem permanently. My complaint is nothing
against Mr.Dubey. I wish if Airtel has a team of Sagar Dubey's.

However, I have suffered for almost a year now. I have been paying the bills in
time without using the services. How are you going to compensate it. What
actions been taken till date for not resolving my problem ? Is there anyone in
Airtel who can listen to those calls which were hung up on me without listening
my query.

I had a word with TRAI & the lady asked me to spk to Vikrant Pandey or Imran
Khan. However, when I called up the agents picked up the call and they were
extremely rude and said they won't escalate the calls further as they are not
in.

My question is why whenever any customer calls in for their problem why these
agents say that the next level is not in the office.

What is Mr.Sunil Bharti Mittal is going to do about it ?

An early reply is solicited.

Copy to:


Mr.Kapil Sibal ( Honourable Minister for Communications & Information
Technology )
Dr. Saurabh Gupta, (Private Secretary) Honourable Minister of State for
Communications & Information Technology
Dr. Amandeep Singh, IRS (Private Secretary) Honourable Minister of State for
Communications & Information Technology


Regards
Akkashh
[protected]

I applied for the Airtel Broadband connection on 9th of april 2011 in Madhapur, hyderabad. A sales representative came at my home and collected my ID proof xerox, electricity bill, photo along with 1800 rupees for the 3 months charges and promised me that connection would be through till 11th of april.But they failed to get connection to my home even after a week passed , they told about some technical difficulty/hurdle and asked for more time since they need permission to dig the road. but on 16th of april I refused for more time and I asked for the cancellation of the connection and asked my money back. They took my cancellation request but since then I have been waiting for my amount.

Please do the needful and return back my amount.
Thanks,
Mukesh Gupta,
[protected]

Hi,
We have fixed landline connection of airtel from last few years with three numbers(4233834/35/36, Account Number:[protected] registered under company, Satyam Software Solutions Pvt Ltd. One of the line[protected] went dead on 13th January 2011(due to some technical fault at airtel's end) and inspite of regular complaints(for which various reference numbers were alloted by customer care department); nobody from airtel took care of it for next two months. I even stopped the February month bill payment in March 2011 for few days so that somebody from airtel will pay attention to my plea and fix the problem so as to get the bill cleared from our side. But on the contrary, they stopped the outgoing services for the rest two numbers also. In late march 2011, airtel's collection department talked to me regarding the bill payments and convinced me that the dead phone lines will be activated in no time & the bill amount for malfunctioned line will be waived off if I pay the bill instantly as it was airtel's year closing and if the case stretched further, they will not be able to help me out as per airtel's "some" policies(Never heard of such policies before). Instead of hearing my grievance for loss of business due to malfunctioned phone line and corresponding unactivated phone lines, they told me that we will not be liable for even the waiver if I didn't pay the bill immediately.

As these are my business numbers and I need to continue with the same numbers in future too, I sincerely gave cash payment to airtel on the same day(29 March 2011) and got the "waiver letter" which stated an adjustment of Rs. 1400/- to be reflected in the invoice generated after adjustment date i.e. 29 March 2011. Now the situation is that airtel is asking for the payment of 1400/- as balance from last months bill(February/March 2011, the waived off amount). Even after explaining them the whole story and providing scanned copy of the so called "waiver letter" to airtel's representatives via email: [protected]@airtel.in on 09-04-11 & [protected]@yahoo.co.in on 21-04-11, services to my landline was discontinued from 15-04-11, reason being, non-payment of due amount of Rs. 1400/-.
I kept requesting to the airtel representatives that my lines should be activated as the waiver was provided to me last month but to no avail.
Even today, I had interactions with representatives of airtel for the issue to be resolved but they again started playing the same game, insisting me to pay the bill amount for last month(March 2011) & then only my request for waiver will be logged and my lines will be activated. I have clearly told airtel representatives that this waiver should have been logged immediately after issuing of waiver letter and my phone lines should not be down just because of this silly reason. I have also assured airtel that I will be paying the bill amount but not before my lines get activated and a suitable compensation provided for the loss of business. On this, the representative at the collection office of airtel said that he will not give any assurance for loss of service & the corresponding compensation and clearly told me to pay the bill so as to log the waiver and activate the phone lines.

I hereby want to put this request to the concerned authorities that this service provider is manipulating the consumers on its will. The various departments meant for consumer support and grievances are just to misguide, compel and fool customers at various level so that the consumer doesn't have option other than abiding to airtel's rules & policies which the consumer has no idea. I would like to bring in notice, as these phone numbers are my primary business numbers and due to discontinued services from last 14 days and in the past months, I have incurred a substantial loss of more than Rs. 1000000/- in my business. Pain & suffering due to loss of peace of mind, time and energy in explaining airtel's executives at various levels are of no count and match.

Will certainly ask this forum that my request should be heard and proper legal action along with penalties should be levied on airtel. Airtel should also be advised to remove this conspiratorial behavior from its various departments which are meant for customer support and not for fooling & looting people.

Thanks & Regards
Sanjeet Maity
General Manager
Satyam Software Solutions Pvt Ltd
C-262, Sector-63, Noida-201301, UP

Hi all

Im Rajesh from nagpur and my mobile number is [protected]

Daily I receive a message from AD-54321 and it states as follows " thanks for downloading pernilla wall 38 from airtel You have been charged rs 99... thanks for using games club subscription service from Airtel. You have been charged with Rs.5. live cricket on mobile tv http://airteltv.co:8080"

I tried to call the customer care but he falts refused to refund the amount deducted They are not able to provide me solution, also daily I have to waste 30 minutes in speaking with the Customer Care. Some Customer care officers are not trained properly and they say I have did something wrong, I will then cut the call and try again to the Customer care and get a correct person.

Why the Airtel defrauding users?

Same thing has happened on my wifes android also and this daily and how much is Airtel earning daily by cheating its customers. Airtel you should be ashamed for doing this.

the only solution before me is to opt for MNP :)

Airtel is a big cheat they are issuing bills even if you phone is dead.
16740

I have been getting a message saying that I have renewed for the airtel's [protected]@5 service and rupees 5 has been deducted from my balance. I have not subscribed to it. but it is deducting money every day. I called customer care and told them about the problem but they cut the call without intimating. Immediately i called again and told them that i called few minutes before and i did not get any respone. He asked me to wait, in order to check details but he did not come back. i waited for 20 minutes on line. And when i call again it is not allowing me to connect to the customer care executive anymore. Instead asked me to dial *121# . But eventhough no use. Plz deactivate this service on my number. My number is :[protected].

I have requested Airtel DTH to close the connection and refund the balance amount Rupees 959 in my account [protected] last month. They have done CPE recovery on 03/04/2011 after following up with them for 30 days. Even after CPE recovery they have not refunded my money. Am following up with them daily basis, there is no response to emails, service request are being closed down without being resolved. Its one of the worst service providers. Request the authorities to refund my money at the earliest.

Subject: REMINDER 3: FINAL REMINDER & COMMUNICATION PROBLEMS WITH AIRTEL SERVICE AT TWO NUMBERS

Dear All,

It comes with a lot of grief as the patience I displayed, Airtel was truly unworthy of the same. I hold a number 88..226...(You can know the two numbers I complain about thru the complaint number as its unsafe to put them on a public forum) I had visted the Airtel office and met Mr Nand Kishore with all the below mentioned problems and he was supposed to revert back to me by 8th April Thats the next day with a solution. As they had not creditted back the amount I had paid in the initial(500 rs). I called three times to Mr Nanad Kishore on 8th, which you can also check in the gemntleman's call log, but neither did he honour his commitment, nor did he call back. Then Mr Saurabh Kumar, one of my aquaintance working with Airtel who had met me when I was talking to Mr Nandkishore, called me as I had called him after calling nandkishore and tried offering me a solution. He said that 200 rs will be immediately creditted and then 100 each will be creditted every month. When I asked that I want to speak to Jyoti, to whom nandkishore reports, he suggeted he will be able to give the solution. Trusting the same, he offered me to give an immediate discount for the mistake Airtel had committed in not paying me back my 500 rs., he offered 200 rs discount immediately and 100 each for 3 months which follow. Not satisfied with the solution as i did not trust AIRTEL, i agreed as he was an aquaintance. With the problem with the other number, he told me he will take around 4-5 days to revert, I agreed, and I waited. It has been 20 days and I have no response nor any communication. I paid the previous bills on both numbers, as directed, and as 88..226... was on dispute I reduced the amount which was on discount and paid, but accidentally i miscalculated and still paid more, The disputed amount was 602, and what I did not pay was 457 or so, as it was disputed. I was getting conactant calls from Airtel on the number from gurgaon and I told them thats its in dispute and I am still awaiting a response.

Yesterday I recieved my Bill intimation on my cell, which said that my bill is 544. Now when I felt it was more as the calling i did did not exceed 390, i called them up for clarification. I realise that I have recieved 135 rs as discount, which comes with the freedom 249 plan and still did not get the discount of rs 100 which was promised to me. When I asked them as why did I not get it, they say, there is still no mention of the deposit amount paid. Why? When I gave you all details and still there is no update, do i have to fight everymonth now to get my own money. When i asked him in what section was the 200 rs dicount given last time, he said that it was for custmer loyalty and to oblige me but is no where mentioned that it was for the return of the 500 rs I paid in security deposit. lodged a new complaint no 37150970 with my shazad alam. (I have a recording of the conversation, if you wish, i can send it across to you, and it is a customer call where the customer care wasted 1 hr and still no solution)

I really do not know how the organisation is run and what filthy customer cheating practices you might follow, I am tired, agonised and over with facing such trauma with Airtel. I want that my 500 rs that i paid in the initial, be refunded to me Immediately, I am not willing for a month to month adjustment.

With my another number 88..226..., I am still to get a revert, and no details have been given till now. I am not going to pay the charges for a service I have not used. The reversal of Rs 602 has still not happened, after repeated reminders, Visiting your ofiices, showrooms, wasting my precious time, wasting fuel, causing mental stress...and the list of damage is endless.

Kindly do not send me auto generated mails, I want people to write mails readin everything. There is a chain of trailing mails, and I guess there would be someone in the airtel who would care for the company, and not like to run away from responsibilities(like all I have met till now), and hence will read it all and can solve.

Rgds,

Serene Samuel
88..266...


On 4/8/11, Serene Samuel <[protected]@gmail.com> wrote:
> Dear Mr Mitra,
>
> I would like you to give me your contact number so that I can explain
> you the entire problem, cause your mail seems to be pure english, and
> a copy paste, but no solution.
> If you would pay heed to the entire problem, you would see that I had
> mentioned of taking "Tikona wifi connection" at my home, and then
> using the internet facilities from tikona to access net from my
> mobile, but never used the Airtel service. Reason being 1) I never
> knew the internet services are given to me, 2) I never knew what are
> the charges of the same, for which your company is at fault. It would
> be very foolish of any individual to use the telecom service provider
> for internet when a faster internet connection via wifi is available
> at home(Holmesian deduction). And if i had to ever use your service I
> would have used it from the day I got the connection active, why only
> after the instalation of Tikona wifi at my home?
> I had taken a plan which was apt for my phone, and thus was my usage.
> You can see the bill. If I had to use internet, I could have taken the
> 98 rs plan!! I was never told of the services being pre installed on
> the sim and nor of the charges of the same and hence there is no
> question of me using it. I hope you would have the time to read this
> and now understand as how it went wrong from your end.
>
> I would admire the lethargy creeping into such a mamoth telecom
> provider. My 3 reminder mail of 6th March is being replied on 8th
> march.
>
> I wonder if I would have a prompt response on that, The expereince at
> Airtel says, its going to go in the cold bin.
>
> On 4/8/11, [protected]@airtel.in <[protected]@airtel.in> wrote:
>> Dear Mr. Samuel,
>>
>> This has reference to your concern regarding charges for Airtel Live for
>> your Airtel postpaid mobile number 88..266....
>>
>> Thank you for your email to Airtel and the opportunity to assist you.
>>
>> We regret the inconvenience in this regards. We would like to inform you
>> that we have rechecked our records and not found any charges for Airtel
>> which is mentioned in the trail mail.
>>
>> Please be assured that our billing system is foolproof and there is no
>> manual intervention. The software captures the details of the call that
>> you
>> make from and receive on your mobile and generates the invoice
>> accordingly.
>> Once the invoice is generated, we take stringent measures to ensure zero
>> defects.
>>
>> It has always been our endeavor to provide you with the best customer
>> service and we assure you of our sincere commitment to meeting all your
>> future requirements too.
>>
>> Please feel free to speak to our call centre executive on 121 regarding
>> any
>> issue/concern. You can also email us at [protected]@airtelindia.com.
>>
>> You can get in touch with the Nodal Officer with your earlier request or
>> complaint number if it's still unresolved.
>>
>> You may send an email at nodalofficer.[protected]@airtel.in. or you may call at
>> [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer
>> will
>> provide a resolution to your complaint in 10 days.
>>
>> If you do not receive a satisfactory response from Nodal officer you may
>> send an email at appellate.[protected]@airtel.in. or you may call at [protected]
>> from
>> 9:30 AM to 6:30 PM Monday to Friday.
>>
>> Warm Regards
>> Rahul Mitra
>> Appellate Office
>> Bharti Airtel Limited
>>
>> Your response will help us to enhance your experience with Airtel. Please
>> click on the link below & provide us your valuable feedback on this
>> interaction
>> Click here to provide Feedback.
>>
>> Or, if you cannot click on the above link, please copy the full URL from
>> below and paste the URL in your web browser.
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=61A3E5136CAD...⇄
>>
>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>> information related to your account on your Mobile Screen.
>>
>>[protected]Original Message[protected]
>> From: [protected]@gmail.com
>> To: [protected]@airtel.in
>> Cc:
>> Sent: 06/04/2011 12:44:42
>> Subject: REMINDER 3: Re: REMINDER 1: FINAL REMINDER & COMMUNICATION
>> PROBLEMS
>> WITH AIRTEL SERVICE AT TWO NUMBERS
>>
>> Dear Rashi,
>>
>> Too disappointed to see that yesterday I had mailed 3 reminders and to
>> the one you are responding to is the first. Not just that, The
>> response is completely englis but no action. Moreover, You have not
>> even read the complete mail, I had two issues highlighted you just
>> gave me a partial solution for one, as how to stop the airtel live,
>> but no solution as how you charged me rs 602 wrong for it, thus
>> bringing me into a mental trauma, increasing my BP, bringing me to
>> medical risk and wasting my time. You have not even replied to the
>> query on the number 88..266....
>>
>> So pathetic that you people dont even read the complete mail and thus
>> cannot bring the customer to that delight mode.
>>
>> Hope this time someone reads it and understands that the PROBLEMS ARE
>> NOT YET SOLVED, even in the stipulated time(See the trailing mails)
>> mentioned by you.
>>
>> Thanks & rgds,
>>
>> Serene Samuel
>> PS: as i have already given 3 reminders, which have been answered the
>> following day, I am changing the subject from reminder 1 to reminder
>> 3.
>>
>>
>> On 4/6/11, [protected]@airtel.in wrote:
>>> Dear Mr.Samuel,
>>>
>>> This has reference to your feedback regarding the service provided at
>>> our
>>> Customer Care.
>>>
>>> Thank you for your email to Airtel and the feedback provided.
>>>
>>> We regret the inconvenience caused to you. We wish to assure you that we
>>> have registered your feedback and would be working to ensure that this
>>> is
>>> incorporated in our service delivery in future.
>>>
>>>
>>>
>>> The Nodal Desk has been designed to help resolve issues which have so
>>> far
>>> not been resolved to your satisfaction.
>>>
>>> We would like to thank you for taking out the time to voice your
>>> concern.
>>> At
>>> Airtel, we believe that our customer's feedback is a valuable input
>>> which
>>> helps us to improve our services and ensure that we strive towards
>>> achieving
>>> customer satisfaction.
>>>
>>> We thank you for your association with Airtel and look forward to an
>>> enduring relationship.
>>>
>>> We would also like to let you know about the option of deactivating
>>> Airtel
>>>
>>> Live service from your Airtel Mobile by following the simple steps
>>> below:
>>>
>>> " To Deactivate - type and send it to 121 (Toll free)
>>>
>>> The service will be activated/ deactivated within 4 hours of receiving
>>> your
>>> request.
>>>
>>> Further we would like to inform you that Airtel live service has been
>>> all
>>> ready deactivated on your no.
>>>
>>> We hope that this response has addressed your query suitably.
>>>
>>> Please feel free to speak to our call centre executive on 121 regarding
>>> any
>>> issue/concern. You can also email us at [protected]@in.airtel.com.
>>>
>>>
>>>
>>> You can get in touch with the Nodal Officer with your earlier request or
>>> complaint number if it's still unresolved.
>>>
>>> You may send an email at nodalofficer.[protected]@airtel.in or you may call at
>>> +91
>>>
>>> [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer
>>> will
>>> provide a resolution to your complaint in 10 days.
>>>
>>>
>>>
>>> If you do not receive a satisfactory response from Nodal officer you may
>>> send an email at appellate.[protected]@airtel.in or you may call at +91
>>> [protected]
>>>
>>> from 9:30 AM to 6:30 PM Monday to Friday.
>>>
>>> Warm Regards
>>> Rashi Devendra
>>> Appellate Office
>>> Bharti Airtel Limited
>>>
>>> Your response will help us to enhance your experience with Airtel.
>>> Please
>>> click on the link below & provide us your valuable feedback on this
>>> interaction
>>> Click here to provide Feedback.
>>>
>>> Or, if you cannot click on the above link, please copy the full URL from
>>> below and paste the URL in your web browser.
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F112749DE628
>> 68AAEA137393FF
>>> 1 A 87B9EFF A 8 A 6 8 9 B A 97A818082&refno=[protected]
>>>
>>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>>> information related to your account on your Mobile Screen.
>>>
>>>[protected]Original Message[protected]
>>> From: [protected]@gmail.com
>>> To: [protected]@airtel.in
>>> Cc: [protected]@gmail.com
>>> Sent: 04/04/2011 12:50:35
>>> Subject: Reminder 1: FINAL REMINDER & COMMUNICATION TO DISCONTINUE
>>> "AIRTEL
>>>
>>> LIVE" ON 88...226... & 88..266... + Problems with Airtel service at these
>>> two
>>> numbers
>>>
>>> Reminder 1 as no update on the same.
>>>
>>> On 4/2/11, Serene Samuel wrote:
>>>> Dear all who read thru this mail,
>>>>
>>>> I hope you have enough patience to read thru a customers's complete
>>>> mail, so that you come to terms with reality, as what pathetic
>>>> customer service is offered from your organisation.
>>>>
>>>> 1) for 88...226...:- I had already placed a dispute regarding my bill
>>>> with the complain no:36674136. Mr Rajesh the Nodal officer had told
>>>> that he would get back to me by 5th Apr by 13:55. My plan was a 199
>>>> plan but you have charged me 602 bucks for data usage, whereas I have
>>>> used my wifi connection at home. The harrasement and trauma I had been
>>>> facing since the first message arrived and your system was unable to
>>>> give the details of it, only maligns the name of Airtel. You have
>>>> duped me, I never asked for the service, but you gave it to me,
>>>> without me knowing of it or the charges of its usage. When on 9th
>>>> March, Wifi was installed at my home, I used it thru the phone, but no
>>>> internet thru you and you charged me 602, for using my wifi connection
>>>> thru my phone. Everyday you have delayed to reply my queries and a
>>>> solution, since 19th March, I had been stressed, bringing me to mental
>>>> and physical harm. I had mentioned the same time and agian, but your
>>>> organisation does not care for the same. You just want to squeeze
>>>> money out of our pockets, with no visble relation to customer service.
>>>> I am not going to pay for this data usage charges you have put on the
>>>> bill.
>>>>
>>>> 2) for 88..266...:- I had taken this number in begining of October
>>>> where I paid rs 500 as activation charges and the executive said that
>>>> after the 4th month the same will be refunded to me. I have paid
>>>> regular bills and we are in March now but still now my money has not
>>>> been returend to me. When on 31st march i called the customer care
>>>> regarding the same, they said they dont know of any 500 rs paid by me.
>>>> They asked me to give the reciept number. Am i living in a home or a
>>>> govt office that i should be keeping receipts of the payments I make.
>>>> I rushed to the executive and searched for the reciept number. It is
>>>> 95743 and when i called the customer care from there, they said that
>>>> it is not updated in our system and will be checked upon. and then my
>>>> discounts will start. This is my money, I gave it to you as a deposit,
>>>> and you committed me of giving it back to me but now you dont honour
>>>> the commitment. You say its not showing in your system. Do i have to
>>>> run around for my own money. You are not paying me any interest on the
>>>> same. Nor are you returning it the time you should have. Why are you
>>>> duping people like this? If its is a human error thats your fault, the
>>>> customer should not face a problem for it. What about the trauma and
>>>> stress he goes thru. Are you going to pay for the BP fluctuations i go
>>>> thru? I placed a complaing immediately on 31st march, 36677043 and
>>>> they promised me to revert by 5th Apr 16:53. But I expected promptness
>>>> from your and I am so disappointed by the beuracratic ways this
>>>> company is displaying. Unconsiderate of the fact that the customer
>>>> might be stressed. I want to have my entire 500 rs back immediately.
>>>>
>>>> Thank God that MNP has arrived, and people can choose to leave service
>>>> providers who dupe and who cant keep their customers at least happy,
>>>> if not delighted. I guess they taught you customer delight somewhere.
>>>> And Thank God that now internet is an active medium and such traumas
>>>> and agony you give to customers can be shown/forwarded to other
>>>> e-literate people in multifolds, so that they know which service
>>>> provider to choose.
>>>>
>>>> I will await your reply by 5th March evening latest(as promised by
>>>> you), after which I will have to take judicial action.
>>>>
>>>> Rgds,
>>>>
>>>> Serene Samuel & Jennifer Serene
>>>>
>>>> On 4/1/11, [protected]@airtel.in wrote:
>>>>> Dear Jennifer Samuel
>>>>>
>>>>>
>>>>> Thank you for your email to airtel.
>>>>>
>>>>> We regret the inconvenience caused in this regards.
>>>>>
>>>>>
>>>>> Further we would like to inform you that airtel live service has been
>>>>> allready deactivated on your no.
>>>>>
>>>>>
>>>>> n future too, please feel free to speak to our call centre executive
>>>>> on
>>>>> 121
>>>>> regarding any query/request and on 198 for any complaint.You can also
>>>>> email
>>>>> us at [protected]@in.airtel.com.
>>>>>
>>>>> You can get in touch with the Nodal Officer with your earlier request
>>>>> or
>>>>>
>>>>> complaint number if it's still unresolved. You may send an email at
>>>>> nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30
>>>>> AM
>>>>>
>>>>> to
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>>>>> to
>>>>>
>>>>> your complaint in 10 days.
>>>>>
>>>>> If you do not receive a satisfactory response from Nodal officer you
>>>>> may
>>>>>
>>>>> send an email at appellate.[protected]@airtel.in or you may call at +91
>>>>> [protected]
>>>>> from 9:30 AM to 6:30 PM Monday to Friday.
>>>>>
>>>>> Assuring you the best of our services always, and looking forward to a
>>>>> long
>>>>> term association with you.
>>>>>
>>>>> Please do write in for any further assistance.
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards
>>>>> Anindita Hazarika
>>>>> Nodal Office
>>>>> Bharti Airtel Limited
>>>>>
>>>>> Your response will help us to enhance your experience with Airtel.
>>>>> Please
>>>>>
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>>>>> interaction
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>>>>>
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>>>>> from
>>>>>
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>>>>>
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFVi
>>
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>
>
> --
> Serene Samuel
> 088..266...
>


--
Serene Samuel
088..266...

Customer ID : [protected]
Connection Booking Date: 21.04.2011
Connection Given Date : 28.04.2011

I have been given Airtel DTH connection with recorder on 28.04.2011 after very painful/agonising experience from your organisation. The installation was promised on 22.01.2011 and after vigorous followup by me it was at last installed on 28.04.2011.
After the installation to my surprise I am finding that the transmission is of very very poor quality. The channels are very blurred and is worst than local Cable operators distribution signal. The installation person has informed that the transmission quality will be of what I am getting. If this is the case then what is the use of taking DTH connection from your company. All other operators are giving very much better quality as is seen by me with my neighbors in my apartments who are using Tata Sky, Dish TV,Big TV. Some of the channels to name a few like NTV, ABN,NICK,SVBC,Gemini News, Gemini Movies, Subhavarta and many of other channels are not shown and these channels are getting stucked up and the set top box does not respond to any channels after this. Again and again the Set top box is to be restarted by switching off the power to the box.
I am also not given HD Cable along with the set and the installation person has informed that it is not available with him and after receiving the same he will be providing it. The Set top box being a HD equipment, I am amused that the pre requisite of supplying of HDMI Cable in order to watch HD channels is not met and what is the fun of having taken a HD Recorder, which only your company has to understand/explain. As promised while booking the connection, the HDMI Channels have not been activated and the message that the channels are blocked message is coming if we try to view the HD Channels.
I request you to immediately rectify these errors of transmission and see to it that the quality which is expected of a DTH TV is made available to me. If for any reason you are not able to maintain or provide me the quality of DTH transmission as being advertised by your company through various modes and is not up to the industry standards I think I have every right to return the connection and take the full refund from you for not being able to give the required quality of service.
Hope you will resolve the issue on top priority today itself.

K Krishna Reddy
Tel No [protected]

I am airtel customer from last year. I am R.K.Choudhary from Jharkhand,my mob. no. is [protected]. The problem is that from the two months ago my mobile balance is deducting regularly even i have not activated anything.sometimes it deduct Rs30,sometimes Rs20,sometimes Rs10.........and sometime in made negative balance........... and so on. And now generaly it deducts Rs30 without providing me any information.I have complained about it in the call center but no any steps have been taken.Even then I called to the customer care and he also not received any call and if received,then cut my call latter.Is this a method to treat any customer????? this is not good.so please see to this problem and take some steps.if this problem would not get solved in few days then i'll leave this sim and would start using another.And one more thing return my all money back.Almost Rs100 has been deducted from my mobile balance.It is very shameful..

so please see to this..
thanking you !
Yours faithfuly
R.K.Choudhary
mobile no.[protected]

To,
airtal

dear sir,
please register my complaint my mobile no.[protected].im facing problem from 3 days date is 26 april 2011.regarding activation of cricket awithout requst daily.i always call customer care they deactive the service then its automatically active and now im not able to use customer care too.im not fool that i waste 3 to 4 hour to connect airtal customer care and if it picked nobody give responce.
if you do not do any thing regarding my problem then i want to portable my connection from airtal to aircel.
thank you
lakshmi sharma
[protected]

My Dish TV (Customer # [protected])is not working since 25th April and inspire of daily reminder you guys are not taking any pains to get it fixed. It was a big mistake I took Airtel DTH

On 25th I tried to call at 12150 but your representative didn’t pick up the call. Then on 25th Apr I have sent the sms HELP at 54325 and I got a message that your representative will call me but no one called me till now.

Again on 26th Apr I called at 12150 and complained about the problem with complaint # 7362815. I was told that this will be fixed before 5:00PM on the same day (26th Apr) and I will have to pay Rs. 100 fixing this issue. Still no one from Airtel DTH has approached me to fix this problem.

You want to charge back to customer for fixing the problem where as you don’t understand that pains that we have to take I am already paying you the subscription charges where as I am unable to avail these services since 25th because of negligible response from your team.

Daily I am calling you guys and every time I call I get a complaint no 7439136 on 28th Apr, 7397291 on 27th Apr, 7362815 on 26th apr

You people have really crossed the limits is this the way you treat your customers?

i did send the email yesterday.you give 24 hours time.now but i think your given time period expire.why you did not solve my case.

I am anees akhter.My airtel no is [protected].Getting an Airtel
prepaid connection was the biggest mistake of mine in my life till now.I am
facing problems with my balance.. when i did recharge this
number([protected]) than show my balance. but after some time my balance
automated deducted.till now i had lost 40 rupee balance.My number not show
negative balance. than why you did deducted my balance.i will go against to
you.Please as soon as my problem.i have only one pack 98 GPRS.I have no other
service.

I tired contacting 121 their customer care number but no response as it is
automated and takes too much of time. I called a post paid customer care
executive who was not helpful either and only told me to get back to 121. On
the third inquiry with the post paid customer care executive i was given a
number[protected] which no one was picking up. After searching on the
Internet. I got a toll free number 600 600 for problems related to recharge of
prepaid an amount of six bucks was deducted from my prepaid account. I then
searched for the email id which was [protected]@airtelindia.com.

So much for automated systems and so much for customer care. I guess if i
recharge i will lose the entire amount. which I do not understand for what it
is being deducted.

My Airtel Number : [protected]


--
Thanks & Regards
==============
Anees Akhter
Software Engineer
(m) 91-[protected]

On Wed, Apr 27, 2011 at 3:28 PM, <[protected]@in.airtel.com> wrote:

Dear Customer,

Thank you for writing to us.Your mail has been received by us,we shall get
back to you within 24 hours.

Please note our new email id [protected]@in.airtel.com. In future post your
queries/request or complaints on [protected]@in.airtel.com

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever
you write to us for a quicker response. Do not include any space or any
special characters between the digits.

** Log onto www.airtel.in . Register Yourself and enjoy the following
benefits
Subscribe to Ebill
View Itemized bills free of cost
Pay your airtel bills
View tariff plans & VAS details
Analyse Bill Usage
** Manage your account from your Mobile at your fingertips. Dial *121# for
account related information

Dear Sir,

My number [protected] have requested for MNP from Reliance to airtel on 19th April and provided the related all docs on 19th April, still now whenever I go to airtel office, they will tell that it will done and when i call some customer executives will tell the status will updated today or tomorrow,some will tell they can't see any update on my no ,pls visit nearest airtel office. So I have visited Airtel office many times. I am totally disagree & fed up your system and customer relation officers, because they are are not support with us. I have also discussion with your customer care center over phone various times and they have given many request reference numbers, which are as follows CMPRO[protected], CDAMN[protected] and CDAMN[protected]

Current issues

1)If MNP status is not known by this adopted operator-Airtel .I can't believe what a dumb customer service such a giant like Airtel is having (some can see the status /some can't see..Some miracles in back end)

2)TRAI doesn't hold this service providers for any such issues caused to customer ,if we are not ready for MNP .why to showoff that we will PROMISE to upgrade in 7 days which we are totally INCOMPETENT of?

3)Finally ,let me if Airtel doesn't require me to upgrade ,i don't care and neither i respect Airtel for this .I will be happy with my already stupid service operator-Reliance
As a saying goes,BETTER TO STAY WITH KNOWN ENEMY THAN UNKNOWN FRIEND(Airtel)

Thanks & Regards,

Viajy Mishra.
Jabalpur
[protected]

i am dipak mehta from valsad (gujarat ) with my mobile number [protected]. Rs 10has been deducted from my prepaid connection for caller tune, Service with asking my consent.on 28/04/2011.
Even the customer care is not responding properly.phone disconnet twice,
please help me to get my money back.
this attitude of airtel is ridiculous & unfair marketing. Your people engeged with this mismarketing company, this is just unfair.Pl.credit the same amount which is deducted.

I have received msg. 'gane' at 14.39hrs.SAIBABAke ganne ko apni hellowtune banane ke liye Dial 5303087 tollfree. I have called the same for which hellotune are avaible.After disconned the call, I got msg.at 15.06 hrs. that service has been activated for Rs.10 for 10 days.
t his is not fare business trick. it must stop immediately. I strongly this. please credit Rs.10 immediately. waiting your reply. you contect me on my mail address [protected]@yahoo.com

Cannot deactivate from AIRTEL mobile TV

i downloaded AIRTEL mobile TV app on my NOKIA E63, & while browsing the channel packages i accidentally subscribed to one of the packages ie
All channels pack @Rs. 40/week for 20 min.
without any messages Rs. 40 was deducted from my balance.

When i tried to unsubscribe immediately i couldn't find any option o[censored]nsubscribing. I tried sending message UNSUB to 54321 many times but with no results.
i removed the application that very day, but on sunday 24th april, Rs. 40 was deducted from my Airtel mobile automatically.
when i called Airtel customer care they said they cannot do anything & that i should go to Apalya.com site & unsubscribe from there itself.
But there is no option o[censored]nsubscribe or deactivating the service anywhere in Apalya.com site.

i want you to resolve this issue as soon as possible. I cannot keep on losing Rs.40/week for application that i dont use.

G M Hemu
mob no. : [protected]

We have already send a complaint on [protected]@airtel.in, for which other than acknowledgment we haven't received any answer.

Issue happened in following steps:

1. SMS Pack not started for Mob: [protected] in Dec 2010.
2. For that bill Generated of Rs 3600/- only SMS (Total Bill 6192/-).
3. Mobile Number Got disconnected.
4. Filed a complaint at [protected]@airtel.in at 22 April 2011
5. Received Outstanding Dues letter from Airtel

Mentioned Call to
a) Mr. Ashwani Gandhi. No: [protected]
b) Mr. Raj Kumar No: [protected]

6. We had a discussion with Mr. Mr. Ashwani Gandhi and a lady receiving the call.
They committed a wavier of 3092/- and asked to make the balance payment.
7. After this payment your number would be restored as we are facing loss to our company (marketing no).

The only Problem is Now Mr. Ashwani and the lady are denying their commitment to restore our number [protected].

Please look into this matter immediately, as all the payments of all our number is outstanding. And we will not make any payment
without resolution of this issue.

Thanks and Regards
Tarun Gupta
Sunshine Residency Resorts Pvt Ltd
Add: B-190 , Sector 71 , Noida.
Ph: [protected]

PS: See the below mail for previous complaint and references .

[protected] Forwarded message[protected]
From: Tarun Gupta <[protected]@sunshineresidency.com>
Date: Fri, Apr 22, 2011 at 2:22 PM
Subject: Airtel Phone Number disconnected (User Ready to pay the bill).
To: [protected]@airtel.in


Hi Customer care,

We have been holding 12 Airtel post paid account in the name of "Sunshine Residency Resorts Pvt Ltd".
Below mentioned are the phone numbers being used,

1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]
6. [protected]
7. [protected]
8. [protected]
9. [protected]
10. [protected]
11. [protected]
12. [protected]

We have being using Mobile No : [protected] for our marketing purpose, so this has been distributed and used with our company name. Because of disconnection of this number we are serving loss.

This problem has started with SMS pack recharge at Airtel Center at shoprixx Mall Sector 61, we have applied for 100 rupee SMS pack. And then after we utilized SMS service and SMSed some thousand SMS's. Thereafter a month later we have received a bill of more than 6000/- Rs, in which more than half amount was SMS usage amount.
After having lot of discussion with the Customer care team at 121 we are unable to receive a waiver on the same. Whereas our marketing number [protected] is now permanently disconnected.

We want the problem with bill and waiver should be resolved so that we can make the payments of all the bills immediately. Until this problem is resolved we find no bill clearance of all above mentioned number.

Thanks and Regards
Tarun
Sunshine Residency Resorts Pvt Ltd

I am holding Airtel prepaid sim card. I received a call from airtel agents suggesting for prepaid to postpaid conversion. I got convinced and a guy named Jeetu Pavale([protected]) came for collecting necessary document on April 07, 2011. I was assured that the whole process wud take max 7 days. I was charged Rs.300/- for the conversion and received the receipt (Receipt No. 106449) and a welcome kit (sim card inside). But till now it is not activated. I have been calling the airtel representative who came for collecting the documents since long and that fellow is not at all picking up my calls. Pissed off calling hundred time daily to the Airtel representatives and on the top of it they assure me tht the complaint has been registered and I would be getting call from the responsible person in 24 hrs. Also provided me with the Request No. 37027043. Its been a week but didnt receive any calls from them!

This agent is seriously spoiling the name n image of Airtel.
My question is - Is there any way through which I can check if my documents have been submitted with Airtel or not.
I m afraid that by doing this kind of act they are just making fool of general public.

please look into this matter n reply soon!

thank you.