Airtel Complaints & Reviews

Dear Consumer Officials,
SIR, FOLLOWING ARE THE DETAILS OF THE COMPLAINTS NOT YET RECTIFIED SINCE 30TH MARCH 2011.
THERE IS FRAUD AND INEFFICIENT SERVICE RENDERED BY THE OPERATOR VERY DISAPPOINTING NEED COMPONSATION IN FAILIURE TO RESTORE THE NO SOONER.
PLEASE TAKE CORRECTIVE MEASURE AT THE EARLIEST.
REGARDS,
M. VENUGOPAL
MOB NO: +91 [protected], +91 [protected]
SUB: Re: REPLACEMENT OF SIM- # [protected] FROM JAMSHEDPUR, JHARKHAND, INDIA Wednesday, 13 April, 2011 11:56 AM From: This sender is Domain Keys verified "M Venugopal" <[protected]@yahoo.com>
View contact details to: [protected]@airtel.in; Cc: "aajtak info" <[protected]@aajtak.com>

Dear Lipika Parida,
Nodal Office,
Bharti Airtel Limited

Respected Sir,
Please find the SIM Detail as given bellow:
OLD SIM no:[protected]
Replacement / NEW SIM no:[protected]
Last Recharged on 8th march 2011: Rs 222
5 Frequency detail no: [protected]
All the details were given to the Sonary Distributor but Mr Anoop Sharma as non co-operative for the simple replacement this is very disappointing,
Need immediate action.
Please Call me on MOB NO: +91 [protected] I will keep open for all related matter to be resolved. My ID is active & I need it at the earliest to avoid defamation at the employer end the loss apart for your information any miscall is registered in my mobile feed. You need 72 hrs but the matter is unresolved yet. Please expedite. I have called the mobile no: [protected] at 11.31am without any response. Please call and resolve its important and urgent please.
Regards,
M. VENUGOPAL
MOB NO: +91 [protected], +91 [protected]
--- On Tue, 12/4/11, [protected]@airtel.in <[protected]@airtel.in> wrote:
From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Re: REPLACEMENT OF SIM- # [protected] FROM JAMSHEDPUR, JHARKHAND, INDIA [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Tuesday, 12 April, 2011, 10:01 AM

Dear Mr. Venugopal,
This has reference to the concern over disconnection of your airtel
prepaid mobile number [protected].
Thank you for your email to Airtel and the opportunity to assist you.
We regret the inconvenience caused to you and for the delay in response to your mail.
We have been trying to contact you. Unfortunately, you are not available
with your alternate mobile numbers, we have been unsuccessful with our attempts to reach you.However,we regret to inform you that your above said mobile number has been permanently disconnected on 28 Mar 2011 due to non receipt of Airtel Prepaid Enrollment form(APEF).So we would request you to kindly provide us with an alternate contact number with preferable time so that we can do our best to resolve the matter at the earliest.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or
You may send an email at nodalofficer.[protected]@airtel.in or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in
or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Please do write in for any further assistance.
Warm Regards
Lipika Parida
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2567A1EE 8 9 B719CE6266A94F5 7 5789BFA 77694F0137292F51B759BFC 7&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc: [protected]@aajtak.com;amitabh.[protected]@aajtak.com
Sent: 09/04/2011 19:13:24
Subject: Replacement of SIM- # [protected] from Jamshedpur, Jharkhand, India

Dear Nodal Officer,
AIRTEL, JHARKHAND, BIHAR.
Respected Sir,
I have the above SIM no active till dated 28th March 2011, while I was using my
Internet with the balance on date 3526 MB of data available & Rs- 146/= balance
on date.
I was in active use of this SIM with last two Recharge Rs- 222/= each on 5th &
*th March 2011. apart from the net Rechcarge of Rs- 98/= twice for misleading
information of SMS to avail 60% off in the roaming call, while I was in Mumbai.
I have approach the Airtel customer care office in Bistupur, Jamshedpur, but
the replacement of sim given by sonari AIRTEL Distributor Office but yet not
active since 30th March 2011, I was told it will be active within 3 to 72 hrs
max, but alas! today 11th day Past without any result, it shows the poor
customer care of the AIRTEL Service.
I have talk with the customer care at 121 patna told there is no prblem in this
sim of SLR-5 GO TO NEAREST AIRTEL OFFICE THEY WILL DO THE NEEDFULL. I am
surprised while given all the valid data, its not activated yet. This in turn
gfreat loss to me as an Overseas Employee Given this No to most of the places.
Closing it will be Disastrous. I have given this message to Crime Dept. Waiting
for the reactivation at the earlist at your end.
I need this to be give soon to avid loss. "Contacting Emloyer may Think of Fake
no, this is unfair, please resolve it soon."
This is for your information I have never received any ID proof Clarifiction/
Resubmission.
This is with me since two to three months only.
In failiure to reactivate this SIM may go for the CONSUMER SERVICE GRIVAANCE
and with the notice of FRAUD from the AIRTEL end to PRINT MEDIA IN ALMOST ALL
THE LEADING news Media.
I am restlessly waiting for the Reactivation of the above no a fresh SIM given
to be matrerialized.

Regards,
M. VENUGOPAL
MOB NO: +91 [protected], +91 [protected]
cc to: [protected]@aajtak.com; amitabh.[protected]@aajtak.com;
[protected][protected]-----
Dear Customer, Your email dated 09/04/2011 07:13:24 PM, reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This is complaint I raised 2 days before, I havent got any email/call from Airtel.

I tried calling customer care but the executives are not responding in right manner. I have not recieved the complaint number any single time. My spouse tried calling and she could not connect for more than 2 hours trying. This is really bad experience for me.

The money has been deducted from my account 3 days back by online mode, services not started and even not a single courtesy email from Airtel regarding the suffering to customer.

If you want I can provide my cell # [protected]; please check and go through the calls I made. THIS IS REALLY BAD EXAMPLE OF SERVICE INDUSTRY. I need to raise complaint in consumer court regarding this. PLEASE WORK ON THIS AND RESOLVE THIS ASAP.
[protected][protected][protected]---

Dear Executive,
Airtel DTH Services,

Yesterday night by 11 p.m. I recharged my DTH with amount 260 Rs.; I got following status message from ICICI Bank as

Your Payment of Rs.260.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is [protected]
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM LTD

Sr.No Date Description* Cr/Dr Amount
1 16/04/2011 BIL/[protected]/Airtel DTH/AIRTELDTH_MI DR INR 260.00

Till now my airtel DTH services have not started and when I called customer care executive some one Shraddha attended the call wanted my credit/debit card details, without that she did not want to register complaint. I really do not understand why that is necessary, from data security perspective, I wanted to get my complaint logged without debit card/credit card no. but its really bad service i got, she just cut the call.

I am a share holder of Airtel & really not happy with the way customer care executives talked with me. If they can speak to me like this, i dont know how they treating other customers. If you have have call recorded with you, please do the investigation or please escalate.

My cellphone #[protected]
Customer ID : [protected]
Registered mobile #[protected]

I took airtel broadband connection a month ago and then it worked fine for 4 days after then there wifi-modem works very bad. it works for 5 mins then it is disconnected. I have complaint tem about this many time but they say if internet don't work at night properly its not there responsibility (when I called there customer care as there representative don't come at night) .
I have also sent email about the problem many times as per said by there customer care representative to email the complaint but still its more than a month no action is been taken by them I have suffered a great loss in my studies and contribution to the open source as technologies.

NOTE: ATTACHED IMAGE WITH TIME AND DATE WHEN INTERNET STOPS (BECAUSE THEY DISTRIBUTE OUT OF ORDER MODEMS.)

MY E_MAIL TO AIRTEL BROAD BAND

AGAIN SENDING THE BELOW MSG WITH SCREEN SHOT.
I WILL BE MAILING THIS CONSUMER FORUM AS WELL.

--- On Sat, 2/4/11, Ravish Gupta <ravish.[protected]@yahoo.com> wrote:


From: Ravish Gupta <ravish.[protected]@yahoo.com>
Subject: sick of malfunctioning of airtel broadband at night.
To: [protected]@airtel.net
Cc: [protected]@yahoo.co.in
Date: Saturday, 2 April, 2011, 4:00 AM

Hi,

I have taken up a new internet connection for airtel broad band and during day time your internet connection works fine but from last four days at night around 12 when I come back home I just stops working.
And when I try to launch a complain to your complaint numbers at night there is no response and I really cannot listen to your pre-configured music all night trying calling again and again.
Finally today morning I managed to speak to your executive to a toll free number from my mobile phone (though I got my balance cut for you toll free customer care number). She told me that there is no such option that your executive can check my internet connection at night and you cannot launch such complaint now at day time as your internet is working and at night airtel takes no responsibility if any of your important task is depending on internet.
So if this is the attitude of your customer executives on complaint numbers so I would like to launch a complaint by medium of this mail that:

My internet stops working at nights around 12 I have a broadband wifi connection with IP TV.
And I am suffering a great loss of mental focus on my research work due to irregular availability of internet so if you do not fix the problem I wont be paying 30% of my internet bill as it don't work being a unlimited connection 24hrs a day.

my land line no for your reference is [protected] begin_of_the_skype_highlighting [protected]

the customer care numbers I use to call at night which are not responding and not toll free are:[protected]/[protected]
If these are not your toll free numbers please provide me with the toll free numbers as I cannot sit by my land line and try calling airtel for complain abt my internet for hours.
AIRTEL PLEASE VALUE OUR TIME.!!!



Thanks and Regards
Ravish Gupta

Dear Sir,

I need to trace two call details for my job perspective very urgently.
My Airtel Postpaid number[protected] , please send me call details between March 15 and March 30 2011.
With number, time of call and duration, Thank you,
pleease send to [protected]@yahoo.com

BR
Dileep

Dear sir,
i am a telecom-service user of Bhart Airtel. I have activated a message pack under which i can send 100 local/STD messages daily free as per TRAI guidelines .but this is the second time that in a day of 24 hours without using my 100 messages, they are charging me with normal STD fare and thus cutting my balance. hen i contacted customer care regarding this issue,they asked to file a complaint as proper information of this cutting was not available to them but i refused as earlier also they use to file and no action being taken. then they asked to transfer call to senior officer and nobody picking up there as i waited for 5 minutes and it was just ringing n ringing. hence molestation being done of peple like us. and this was the second time. so i am appealing to respected TRAI. so please take considerable action as soon as possible.

Thank you,
Ajay Mittal.
[protected]@gmail.com
contact no:-+91-[protected]

Sir, I've recharged Rs 333.00 on 16/04/2011 at about 5-30 pm. On 17th when i dialed my last call the outstanding balance showing in arround 275.00 (+) (-). I've also a data connection on my Mobile Phone
No. [protected]. Same day I've connected to Internet and it was connected. I broused some sites but
the net speed was so slow that I Couldn"t get any proper download. Ultimately I disconnect at about 12-15 A.M. on 18.04.2011.
It was utter surprise on 18.04.11 morning that the outstanding Balance is came down to "0". I went to your customer relation Centre at Parkstreet about the details of calls between 10-00pm of 17.04.11 to 6-00 am on 18.04.11. And was also described the details. The Smart Young boys and girls sitting with a Monitor of Computer failed to make me understand why it was happened. Perhaps they are not properly trained. Instead of that they connect the number of Helpline and ask me to tell my Porblem. Though it was unexpected to me that intead trying to solve my problem it was just shifted over to another. Anyway on conversation I came to understand that my net data connection valied upto 16.04.11 so it was debited from my talk time value.

Now my question is if the internet validity up to 16.04.11 then why it was accessed after validity period. If it is the argument of help line person it was customer service then let me know how much MB were down loaded with a NETSPEED was 8 to 10kps so that RS 270.00 will be charged from talk time balance?? Though your helpline helper couldnot tell me any thing instead of he ask me to mail to your nodal officer. If Customer Relation Counter person cann't tell any thing then what the neccessary to exhibit of all bogus young and smart boys and girls in the counter.
I once again request you to provide my call list between 5-00 pm of 16.04.11 and 6-00 am of 18.04.11 along with internet details of 17.04.11
Please reply with a satisfactory reason to avoid to take up the matter to appropriate authority.
NARAYAN MITRA
mOB nO [protected]

We bought the airtel iptv in august 2009 and were assured of superior services and that many more channels would be added to the existing bouquet of channels offered.
We have called the customer care several time via our landline and complained of the following problems:
1. The remote is faulty and needs to be changed.
2. We want to add more channels to our package and are willing to pay extra but apparantly in the last 2 years Airtel has not updated its channels list and we are stuck watching ridiculous regional language channels.
3. The channels get blurry and hang.
Unless our issues are resolved in the next 5 days we intend on filing complaint/petition before the Consumer Forum and TDSAT against Airtel for the lack of service.
Amrita Bhattacharya
Advocate
amrita.[protected]@gmail.com

My customer id is [protected], and I live in Powai, Mumbai. Within 2 months of buying a DIGITAL HD box, I got a No signal error and I was not able to log a complaint with these jokers, who call themselves call centre employees. After not being able to understand what I was complaining about, these uneducated call centre employees just hung up!!! Making the entire process rather redundant and painstaking! Then I called up this guy called Ashok, no: [protected] (later I was to find that this same guy had installed my dish in the first place), who brought along a friend of his (also called Ashok) and they shamelessly charged me Rs 200/- to re-align my satellite dish! REason: I hadn't raised a SR (which i was unable to FREAKIN' DO! thanks to the PATHETIC customer care services) and I had contacted them through a 'private' channel! Bloody jokers! Their solution lasted about a week, and now, as of 18th April, 2011, I have error: SM2 (problem with installation). Man...at this stage, I'll PAY anyone to take my AIRTEL box away for good, as far out of my sight as possible. Just got in touch with Mithun, who is an Airtel Senior in this area. Let's see if he can alleviate my pain...even the "CALL" option to 54325 doesn't work on my Vodafone no! I NEVER GET A CALL BACK! Sigh...this is DEEP s**t. Can anyone help me get a refund?

Dear Sir,

My number is [protected]. I was with IDEA, due to network issues (as against there advertisements), i opted for number portability. I chose Airtel, and my porting request got approved on 13. Post that, the IDEA sim is of no use. As i was told, i had put on the Airtel Sim. There was a thank you message and welcome message which came from airtel. It shows full coverage. But i was not able to make calls, neither incoming or outgoing.

I started calling to customer care, each and every one giving me their own suggestions. Meanwhile, its a prepaid. I was not able to recharge the card. They suggested me various options, well, nothing worked out.

Hence, i asked them to connect me to the supervisor. I had talked with 3 supervisor so far, to my surprise, all gave me different suggestions. They all registered complaints with a turnaround time of 24-72 hours.

End result, i still cant use the sim. not able to make call or receive calls.

Today its the 5th day. As per my understanding the porting should happen in 2 hours downtime. Why is this delay, and why no body has any information.

I feel, MNP is of no use, another way to make money and harass customer.

Airtel is cheating there customers by activating there unwanted services for stealing cash from customers.one day my connection was activatine caller tune with out my knowledge and i called the customer care and deactivate it.but my talk time was already decresed and they are not ready to back my money.then after one month my sister is also face same type of issue that she got football messages daily and decreasing the talk time and she called the customer care and they are deactivate it but talk time is decresed.and again she recharged and that talk time is also they are picked up.again she complained to customer care they are behave very badly.then i tried to there customer care and felt this airtel is a fraud company they were behave very badly to me.today i got a complant from my fried that she lose 1 rs from her account on a daily basis .she tried to customer care but she couldnt get connection to them.i asked some question and realize that she is also cheted by Airtel.she used to getting comedy messages from airtel on daily basis.she complained me that she is not activating any services.any way now i can understand that AIRTEL is a FRAUD company.so please avoid new connection to AIRTEL if you are trying a new connection.and if you are a Airtel customer you can put a message if you are cheated by Airtel .and i am not proposing you to change the connection to some one since i am continuing with Airtel connection even if they were a FRAUD......and one more unfortunately my sister have no knowled ge in foot ball then why they activate it for her.
Anuroop Vincent
Mobile :91-[protected]

My mobile phone for[protected] bill dated 6th/April¿11,
I am charged Rs.5199/- for International SMS

I wish to highlight that these nos are local and national nos and not ISD nos.

The Airtel system has charged in my account for ISD rates and so the bill is
5199/- for International SMS.

Requesting you to please do the reversal for the same and confirm.
Also, please note the same problem was observed and shared with Airtel Customer
Care last month and in the same bill dated 6th/April where 2 Adjustment Details entry of Rs.1499/- and Rs.1499/- are for the similar error and later adjusted.



Please consider my case and kindly help to resolve the excess amount charged.

I had a WLL handset no: [protected] which i surrendered in July'10 in Akashganga , Supela , Bhilai branch. I was told that after deducting July's telephone bill from the deposit(Rs. 2100) , the rest of the amount will be paid back to me within 3 months. But, even after passing of ten months, I have not received the balance amount. Whenever I aproach the local office. I am told that my cheque is ready in Indore offfice for delivery. I am given a complaint no:[protected] for further enquiry. But, no reply is received from this number. I think, Bharati Airtel services should not spoil its good name & goodwill of its old customers for a small sum of few rupees.
A.K.MOJUMDAR
MOB: [protected]
Relationship no:[protected]

Hi my name is Nikita Inamdar and I had Airtel no.[protected] which I wanted to close so went to Airtel office on S.G.hgihway Ahnmedabad and gave request. I was asked to pay Rs.160 to clear my unbilled amount till that date (21.02.2011) which was after deduction 300rs of deposite. I cleared that amount and I was given receipt also for the same having request no 35965452 by their executive named Priya. Later to that on 18th march a bill was issued to me for sum of 687 stating amount payable immediately.I called up customer care from where I came to know that miss Priya never gave my no for closing it but just outgoing were stopped so i would have to pay the rental to which I went to Airtel office again anad had a talk with Mr.Shailesh Kariel showed him allt he documents which stated that I had cleared the bill and application for cancellation was also given. He promised me that it would be taken care of and after few follow ups he told me last week also that e'thing is cleared and I would not be getting bill from the company and I am not supposed to pay also anything. Yesterday I have got fresh bill from Airtel amounting Rs148 for duration of 17th march to 10th april,and it also states that security deposit is 0rs. Now when I am trying to reach Mr.Shailesh (Manager) on his mobile he is not responding and there is no alternative no given. Whenever we go to meet managers there we have to wait for 30-45 minutes. being working professional I can't even waste that much time every month when bill comes. Kindly let me know how can I go legal with it because this is really a harrassment after clearing everything getting such biils.

stop messages inthe late night from my no [protected]

We have CUG numbers for our group units. Among this we noticed one sim alone locked as SIM registration invalid and it is being prolonged to activate for more than 1 month period. We contineousky discussing with the person who named shoil - he is the incharge for AIrtel service provision for our company. Currently he provided a duplicate SIm and it is loaded in my hand set. CAn you activate this thing.....???

Airtel prepaid mobile no ; [protected]

Cricket alerts have been automatically subscribed for this number and I keep receiving alerts from AD 54321 and I am being charged for it per day. I had sent unsubscribe SMS (UNSUB SPO) to 54321 as per their web-site and received a confirmation SMS that the alerts are de-activated. However, I still keep receiving the alerts which is very disturbing and also money gets deducted.


I request these alerts to be de-activated immediately and stop deducting money from the pre-paid account.

thanks

DEAR ALL

I have purchase airtel 3g data card(with 3g plan [protected]@ Mbps)
first i use [protected] number staring 4,5 days the speed was good but after that i submit 2 complaints against this but there were no action taken by the company then my data plan time period over and my free data usage wasted
then now i have recharge on another number [protected] and the speed is less than 60kbps
then i have call to customer care and they check online they said that sir 3g is activated on your number
signal strength is also good but the speed is not coming and my money is wasting

sir
my airtel mobile [protected] ko airtel company walo ne close (de active) kar diya hai. please help me
aap is number ko chalu karwane me meri madad kare. Thank You.
nadim khan

The set top box for my Airtel DTH connection suddenly stopped working during the first week of April. It took me a while to figure how to contact Airtel in this regard, since they only have sales outlets. The retailer from whom I'd purchased the connection has long vanished into thin air. Others refused to help, citing that they are only responsible for sales/new connections.

Nevertheless, on April 5 2011, I wrote about the issue to <[protected]@airtel.in> and <[protected]@airtel.in>. Within minutes of sending out the email, I received automated responses from both the addresses. Additionally, I also received what seemed like a *human* response that said: "This is to inform you that your concern has been noted and our team is working on a resolution. ... We will get in touch with you for further details of your concern as the need arises."

However, no one either contacted me at my any of my contacts registered with the company.

The issue was then escalated to <dthnodal.[protected]@airtel.in> and <dthnodal.[protected]@airtel.in> on April 8 2011. However, it failed to attract any attention.

Reminders were sent on April 11, April 14, April 17. However, the issue stands unresolved.

They simply refuse to respond. All you see are a bunch of automated responses.

Interestingly, they sent out a message on April 16 that said that they were unable to reach me on my cellphone. Unfortunately, I have Airtel as my cellphone service provider. Maybe this is the reason that they are unable to reach out to me. I guess that it is time to make use of MNP as well!

An industry insider told me about various divisions at Airtel: (1) Sales, (2) Billing, (3) Extortion, (4) Harassment.

-M
Cust. ID: [protected]

Through Mobile Number Portability Service I have changed my service provider to Airtel. It activated on 5th March 2011. Then I recharged from a website "rechargeitnow.com. The details are given below.
transaction id: 22064019
subscriber id recharged: [protected]
operator: AIRTEL
circle: Tamil Nadu
purchased value (MRP): 333.00
date:[protected]:35 AM
I received message that "recharge successful" but the money not yet credited.
I called to airtel customer care so many times but did not get a favorable reply. If there is no option for that the money should come back to my SB account. I got a reply from the website "rechargeitnow.com" that the money transferred to airtel and they given the transaction id i mentioned above.
After every call the airtel people were saying that within 72 hours, your problem will be solved. Three times they told like that. Then one week they told. Then they don't know. They can't check it right now. I want to know where the money is.
Why these people are cheating like this? Is it possible to get back the money.
Anyway I am planning to change to another service provider within two months. As per rules I have to continue 3 months with the changed provider.