Airtel Complaints & Reviews

Hi,

First of all I urge people not to opt an airtel for your dth and just don't take even if given for free as part of some promotional offer and later you may repent for the service.don't rely on this company for dth at all based on other vertical services provided by airtel

I have logged a service request(req no: 6710747) for relocating my airtel dth in Bangalore intracity(from pin:560076 to 560048) on 7th of April and I have been assured by the customer reps that whole process will be done in maximum of 72 hours and rs 300 will be deducted from my account for uninstall and reinstall.From the day 2 onwards I have been calling the customer care on daily basis(both tolled and toll free)to send an engineer and end up in vain.The worst part over here is 9 out of 10 times customer care folks disconnect the call before listening the concern from user.

Till date no one has attended my request and I shifted my residence on April 9 and the antenna is still residing at the roof of my old residence.


The good thing is I have taken the new cable connection from other service provider and I no more require Airtel dth.Please cancel my connection and refund the necessary amount.

customer id: [protected] Mob: [protected]

Regards
Ravi Ravilla

you activated a service on my no [protected] . Why are you activate any service my no. Without my permision so deactivate service return my balance

I have bought a Nokia C3 from "The Mobile Stor",LB Nagar Zone.
When i bought they have activated the internet pack for 6 months(Every month 2GB) on My airtel no [protected].
But it came only for 4 months .when i call to custermar care they have not giving any proper answer for 20 days...So kindly help on this issue.

Bought an Airtel World Calling card from Chennai airport on 13th March 2011.
Batch number is 985180530000985180530014.

This Card didn’t work when I tried the Access number in USA. The MCI network updated that the PIN is invalid.

Left no other Customer care number, this card is a open cheat.

Assalamwalaikum,
Dear sir,in my family we are user of Airtel DTH n Have great respect toward Airtel but the problem is that we are not able to watch PeaceTV channel on our respective DTH. we are the great admirer of PeaceTV as wel as Airtel Digital TV, we don't want to loose anyone of them by switching anyother DTH/Cable or Channel. Sir we are not intrested in your 100+ useless channels for us but in PeaceTV.
So it is my hearties request to you please provide us Peace TV on my DTH. we will be thankful a lot.....


from
A loyal user of Airtel DTH

Hi,
I am a customer of airtel digital tv for the past 18 months. But the service provided by airtel digital tv team is pathetic.

The service gets stopped very frequently
(every alternate day)by showing error message SM2 and all channel gets blocked. Once service is blocked you need to run after customer care and call them repeatedly for hours and hours then they may listen to your problem and will provide a general answer to keep the STB open for 30 minutes and nothing happends even after 4-5 hours. After chasing them for minimum 10 times, they will enable your service for few hours and again services gets stopped.

There is no solution provided by airtel team dispite several complaints.

Dear consumer employee,
i want to know some details about mobile network tower locations in residential area.

In my village there is a two network towers near to my house.(may be around 100 meters.i am not sure).
i want to know the acceptable distance of network tower from public houses/residential area.
can you reply me on my mail ID: [protected]@gmail.com
i have attached a photo of network tower which...

I pankaj jha applyed for my pf withdraw 6 months back but still no any conformation by empolyer
Pankaj jha
[protected]
E Code 26199

from 6-30pm 12/4/2011 on the screen i see problem in installation error code sm2 contact ccno[protected]

icontacted but recorded messages about channels an my balance getting les sand less which is also mentionedbut the costomercare executive is not connected each time i ring up isent email also autogenerated reply which is of no use they pester me on mobile about filmsand cricket matches but when we want
to contact we dont know where to go.and whom to contact can any one tell me what i should do

My airtel dth account number is [protected] i had registered for new channels on 1 april 2011 till date no action has been taken . Evey time i call them they ask me to wait for 3 days and again i call them they ask to wait another 3 days . I never knew that airtel would behave so unprofessionally i also work in a bpo field when we do these types of mistake we are terminated how come they do not it to these customer service executive and till date no action has be done and even if i call them now they just pick up the call and no one answers and after 3 minutes they disconnect the call . What service is this since we are indian these multinational companies take us all customer for a ride and when they want you first time they are ready to fall on your knees to buy their product . I never even dreamed Airtel would be company of this pathetic standard i used to defend you guys but i shall not, Truly a pathetic and terrible experience.

Regards

John

Respected Sir,

I am surfing internet,during the surfing i got message that your last call charge is 99 Rs.When I called customer care they told me that you have purchase a game so the charges apply to you.
But fact i come to know about game when i called customer care.I did not access any service message.Even this service message details also i known when i called customer care..
This 99 Rs. deducted worngly...I go my log details in my mobile for clarification but there in coming message of airtel is true but after that there is no packet data assess.than how they deducted my valuable money .
Please DO something for that.
My Airtel number is [protected].
Hope for positive reply..

Thanking you..
Pratik Solanki([protected]).

Hi,
I have been using Airtel for the last 3 years and recently applied for MPN, first time my porting got rejected because of outstanding amount. This time my bill amount was Rs. 404 I paid Rs. 950 and applied for MPN again. I got a message from 1901 saying, poring rejected due to outstanding payment.

I was shocked to see this, I'm stuck with airtel now. Can somebody guide me on how to register a case with consumer court?

Regards,
Shashi

Hi,
My name is Tejas Patkar.
My phone number is [protected].
I am facing issues with Airtel connection since last couple of weeks and its still not resolved.
I stay in Pune Kharadi.. There is no network in the entire building and its disconnects waste of calls.
Please let me know what needs to be done i have complaint but no action...
Please help.
Tejas.

my airtel dth is not working past one month.we informed nearest dealer in pollachi & coimbatore. They have not responded since then.so please take necessary step at the earliest.


From ,
Dr.Palanivel Rajan

From: Abhijit Paul
Sent: Tuesday, April 12, 2011 10:48 AM
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Subject: Complaint about losing mb of mobile office internet pack without browsing


Hi Airtel,

I have been using airtel mobile office 2 GB internet pack of RS 98 for the last 6 months & I m extremely satisfied with its browsing as well as downloading speed.I have even suggested my friends to use ur service for net surfing.But this month when I bought RS 98(2 gb ) internet pack ,I m losing d net balance i.e. MB(MEGA BYTE) balance even wid out browsing or surfing..Initially,I had 2048 MB ,but after 4 days when I checked my net balance I found that only 600 MB is left though I used only 200 MB or so...Infact I hav never been able to complete 2048 MB in one month,but these month it has deducted to 600MB in just 4 days..I dont know why or how my net balance is getting deducted this way...

I hope u hav understood my problem . I m xpecting quick action from u and hoping that my problem will be solved in few days. This is my airtel mobile number:[protected]

Regards

Abhijit Paul

I have been using airtel DTH (Customer id - [protected]) for the past few months. For the past one week, a number of channels were not coming with the message displayed that the Set top box is unable to receive signals..

We called the airtel customer care on April 3rd - they took note of our complaint and gave a reference number saying that the issue will be fixed within a day.
No one called , no engineer turned up at my place, issue is not resolved - but at the end of the day I get an sms from airtel saying Issue is resolved and complaint closed.

I called them again the next day - and for the next 3 days the same process - no one comes to fix the issue but they sent a message that Issue is resolved.

Finally after a week a person turned up, he was working on the issue for almost an hour and finally said that the fault is with the dish and junction box and gave another contact.
We called this new person, he too has been saying that he will come to fix it and it has been 3 days now.

Now, no channels are coming.Called the customer care again and told the person on the line that I want to talk to one of the higher officials.. he put me on hold for almost 15 min and the line got disconnected.

This is my worst experience with any product.
I suggest nobody take Airtel DTH -
- worst service
-signals are very bad - if the mobile rings in the next room, the channel blacks out for sometime till the call is disconnected
-no issue resolution
-customer care executives dont understand your problem

Dear Sir, I have applied for MNP from Airtel to Vodafone by sending Port followed by mobile number and got unique porting id i.e AT987824 dated 22 Mar 11 with expiry date of 06 Apr 11. I submitted the required documents on the same day. After 2-3 days i got a computer recorded message from Airtel offering some of the exciting offer to withdraw my request. As i already fed up from the services provided by airtel in this circle. without listening a complete line of recorded message, i rejected the call as i wanted to up hold my request for MNP. On 29 Mar 11 i received an sms from Vodafone saying that "your porting request AT987824 has been rejected by your current operator due to there are subsisting contractual obligation from the subscriber agreement. Pls contact your current operator for further details". Within another an hour i called to the Airtel customer care for asking the reason for rejecting my MNP request. From customer care side somebody ( i did not recognised his name) told that my request has been rejected because i have accepted some of their offer to withdraw my request. Whereas i have already mentioned that i have rejected their computer recirded call giving some offer. on that issue i spoke to customer care executive and asked him to transfer my call to the upper executive. He simply told that i am transferring call. But after few seconds he disconnected the call at his own. After that i called again and spoke to Customer care executive again. This time i recognised his name. It was Mr. Lakshami Narayan. I told him the full issue and again he said same thing that you have accepted some of our offer that is whu your request has been rejected. He was not at all agreed to accept mistake from Airtel side.Then i asked him to transfer call to your apper executive. Thank gos this time he really transfered call. Now the Team Leader Abhishek Was there on other side. He also tried to convince me that i have accepted some of their offer. So surprising i have accepted their offer and i myself is not aware. I simply told him that i am not interested in any of your offer ans as well any of the services. And i asked him what is the solution because i have not accepted your offer. he said sir put up fresh MNP request, there is no other solution.We can not consider your this request. That time i simply told that i am going to put up Complaint in consumer forum. After few minutes i received call on my mobile from Ms Shanthi from mobile number [protected]. she said Sir Sorry for inconvenience and asked me the reason for change. I told her that i am not happy with your services. she told Sir please dont file any consumer complaint, we will consider your request and release the Network. I asked her again that i hope you are going to release the network on my same request. That time she told yes sir.Since that day already 14 days have passed and there is no response from their side. And now i am not able to contact customer care also, because they have amended their system in such a way that there is no provision in computer recorded call to speak to customer care executive. Due to this only last option left to me is going to consumer court. I will wait for the head office to take necessary action till 14 Apr 11. After that there is no other option left with me except going to consumer court.

Hi myself Mahesh Reddy,I'm facing problem from last 4 days and I lodged complaint for 2 times to Airtel CCARE and was told a technician will come to my home but same was not happening till date.
Please resolve the same ASAP.
My consumerID is [protected] and my new mobile no. is [protected].

Hi,

I have made a complaint related to add 3 channels to my package.

534, 536 and 698.

and i have called more than 10 times regarding this.

whenever i called customer care, they are telling that to add these channels it is requird to change the dish alignment and the engineer visit your place within 4 hours or within 24 hours.

but nothing has been done till now. i am getting Error: SM1

please confirm me whether it is possible to add those channels or not.

for Bhakti (698) channel, already my account has been debited but, i am not getting that channel.

Customer id: [protected]

Hello,

I purchased Airtel DTH HD Connection from Kaushik Enterprises on 08-Apr-11. i elected the South Value pack which has 151 channels +1 interactive Channel + 1 Reginal pack , and it cost me for a year Rs.3890.
but actually i am getting only 20 channels active. and many times i called my dealer and airtel customer care but i am getting feedback from them that " sir we will solve the problem in 2 hrs " since last four days no improvement.

the following request numbers are i rec'd from Airtel customer care...without solve the problem they are closing the request numbers

Details are :

Request # 1 : 6795737
Request # 2 : 6884711

My Details :

Cust ID # [protected]

Please solve the problem in 24 Hrs or i will sue against you...

Regards
Sivabalan S