Airtel Complaints & Reviews

GOOD MORNING SIR,
Myself ABHISHEK TIWARI airtel rajasthan in Aegis bhopal
respected sir,i beg to say that i m an employee o[censored]r process
my father is suffering from heart disease and he is admited in wadiya hospital pune. i want leave for 10 days.
so kindly grant me leave for 10 days
thanking you


meri team leader jyoti rajchandani hain aur mere asst. mngr. akshay soni sir hain mai 16/02/11 se exminatoin leave par tha jo ki 18/02/11
tuk hai lekin mere father ki achanak tabiyat kharab ho gyi aur wo pune me admit hain isliye mughe apna exam bhi chhodna padega aur me tl leave ko nahi badhayengi isiliye sir aapse request hai ki meri problem ko samajhiyega aur mughe 10 days ki leave de dijiyega
thank you

from-ABHISHEK TIWARI
AIRTEL{RAJASTHAN}
MBL NO.[protected]
EMP. ID.80132621

Hi
My AIRTEL DTH ID are [protected] & i have decided to take the 6 month advance rental plan with the same channel packages as were already available for viewing to me.but surprisingly when i had paid the 6 months advance rental the ZEE News channel has been removed from my list and when contacting to customer care thru e-mail & phone call they are not satisfactorily answered and the things happen 3-4 days. and finally they have suugested to pay extra amount to subscribe the ZEE News channel.
if the channel is available before paying the advance rent of 6months than how it is removed and demand the extra money?? this is unfair practice and required the action..

regards
rakesh

Dear Sir/ Madam,

This is to bring to your kind attention about prompt service that we are not getting in case of calling up on your airtel customer care number [protected] and [protected].
Our case is Mr. Shripad S. Shetye (senior Citizen) lost his airtel mobile having number [protected] (prepaid connection) about 8 days back and we were trying to call up the above airtel customer care numbers but we were unable to get any airtel customer executive online so that we could lodge complaint about this disconnection of lost airtel mobile number.

Infact customer service executive should immediately be available on your customer care numbers so that we can tell about the problems we face and grievances, if any.
But sorry to state that it is a poor service and we were really frustrated and had to rush our office boy to the Ghatkopar airtel gallery to lodge the complaint.
Now the complaint has been given on number 999 and they have told to call after 12 hours on number 121 but through airtel number only. There should be some service where we can
easily get in touch with the customer care executives from any non-airtel numbers.

Kindly take action immediately and let me know whether the number [protected] has been disconnected.

There should be easy service about disconnection when our own mobile is lost to avoid wrong usage by the receiver of the handset.

Thanks & Regards
Prasad S Shetye (son of Mr. Shripad S Shetye)
Mobile No. [protected]

Airtel has deducted rs 20 and started friends chat service without me sending any request. they have even not informed me about the start of the service and deduction. I came to know about deduction when on 16 feb 2010 at night when i checked my balance. I called customer care at 198 and came to know that rs 20 were deducted for friends chat service i told him that i have not activated the service but he refused to listen to me and cut the phone. I again called 198 and this time again the customer care person cut the phone and also stopped the service. So in this i was deducted rs 20 for a single day for a service which i didn'u use nor activated. When i again tried to call customer care i was not able to do so as it was disabled by them. This is total fraud and dadagiri. This is not about the money but about the cheating. I feel cheated and helpless as they have openely cheated me and i can't do anything about it

My airtel no is. [protected]

DEAR SIR,
THIS IS REGARDING MOBILE NUMBER PORTABILITY (MOBILE NUMBER [protected]). I HAVE SUBMITTED NECESSARY DOCUMENTS FOR MOBILE NUMBER PORTABILITY FROM AIRTEL TO TATA DOCOMO ON 04 FEB TO LOCAL RETAILER AFTER GETTING UNIQUE PORTING id ON 01 FEB2011. THE EXPIRY DATE FOR THE SAME IS 16 FEB 2011 AND THAT IS TODAY. AND SO FAR NOTHING HAS HAPPENED. IN THIS REGARD I CALLED THE CUSTOMER CARE EXECUTIVES OF BOTH THE SERVICE PROVIDERS MANY TIMES AND THERE IS NO POSITIVE RESPONSE FROM BOTH SIDES. BOTH THE SIDES ARE JUST ASKING TO CALL THE OTHER SERVICE PROVIDERS(AIRTEL/DOCOMO) AND THERE IS NO SOLUTION TO THE PROBLEM. FOR YOUR REFERANCE I JUST SPOKE TO Mr. PUKHRAJ, CUSTOMER CARE EXECUTIVE OF DOCOMO, HE ASKED ME TO DO THE SAME i.e TO CALL AIRTEL CUSTOMER CARE. WHEN I SAID THAT I WILL COMPLAINT IN THE CONSUMER FORUM. THEN HE SAID HE IS CONNECTING TO HIS HIGHER SUPERVISOR FOR THE SAME. I KEPT THE MOBILE ON HOLD FOR 15 MINUTES AND THEN THE CALL AUTOMATICALLY DISCONNECTED FROM THEIR SIDE. MARELY PASSING BILLS IN PARLIAMENT DOESN'T CREATE THE SERVICES STREAM LINE. FOR THIS, THERE IS URGENT REQUIREMENT TO PUNISH SUCH SERVICE PROVIDERS WITH SUSPENSION OF THAT FIRM. THEN ONLY ALL THE SERVICE PROVIDERS CAN COME ON LINE. OTHERWISE THIS WILL KEEP ON HAPPENING WITH THE TODAYS CUSTOMER. I WANT YOU TO TAKE NECESSARY ACTION.

I took Aritel Mobile Postpaid Connection 6 months back. I was unnecessarily being charged for a Value Added services namely Subscription Service Alerts since 6 months. Unaware of this I paid my bill for all the previous months. In the last month when I received a hard Copy of Bill, I realized that I didn't subscribe for that specific Alerts. When I called the Customer Care and inquired about this, they just said that my Mobile automatically activated for those services. I couldn't understand without my interference how could my Mobile on its own could activate a Value Added Service.

Moreover, I also noticed that is it necessary to charge a Customer for getting support from the Customer Service? These people started charging 50ps per 3mins. Another interesting aspect is that, when I confirmed (generally by pressing some number) to talk to Customer Representative, just before getting connected to the Representative, the call will be Disconnected. This generally happens twice, and for the third time or fourth time when you call and confirm to connect to Representative then it will be successful. It is a prank played by the Service Provider to charge the Customer for 3 times i.e, 1.5rs just by pressing the confirmation button and not connecting to the Representative.

Providers are becoming smart enough to charge the Customers unnecessarily.

I would like to file a case on the Airtel for unnecessarily subscribing for Value Added Services without my permission and any prior intimation.

Also I would like to request TRAI to take necessary steps to stop Service Providers eating away the Customer Money for the Support which they must provide for free of cost.

E-mail: [protected]@gmail.com
Mobile: [protected]

Aravind Reddy N
Hyderabad

Dear all concerned,

A complaint was registered on 15-Feb-11 (complaint no. 5435093) regarding non-functionality of Airtel DTH. Upto now (20:00, 16-Feb-11), the same is not attended. Frequently the connection get disturbed, set top box malfunction frequently. On 15-Feb-11 while talking to Airtel customer care, I was advised to switch off the set top box & switch on again. I did so but set top box stopped working at all. Now since last one day, service is not working at all.

I was told by the CSR that I have to pay the engineer visit charges as well as cost of set top box (350/-). I am not able to understand, why I have to pay if the equipment provided by Airtel does not work properly.

I am facing problems since purchase of the system, few of them are listed below:-

1. Set top box hangs frequently, the box was replaced by Airtel few months back
2. Signal is disturbed/lost very often
3. Features as committed by Airtel at the time of purchase never worked. I have been told to wait but since last more that 2 years, the feature never worked

While talking to CSR or their local service providers (Mr. Kailash - +91 [protected]), I asked the mobile no. of responsible Airtel CS Manager but I was denied on account of company policy.

Under the circumstances, I feel cheated and would like to take up the matter in Consumer court if the satisfactory & immediate solution is not provided. This is the situation when I am previllage customer of Airtel using 2 Mobile connections, Landline as well as DTH. HORRIBLE !!!! I MUST LOOK FOR OPTIONS !!!

I wish that above message is reached to Airtel Management and my grievances are addressed immediately.


Mit freundlichen Gruessen / Best regards

DP Singh
House no. 1076, Sector - 8, Faridabad - 121 006
Mobile +91 [protected]
Email dp.[protected]@voith.com; [protected]@gmail.com

I have recharged with rs.24 msg pack and i got benefits for 2 days only....
and after that me was gettin charged for each message from the 3rd day, kept on callin customer care, Airtel customer care is really a center. I dont know what else to say about there service.
and senior VIVEK gave his number([protected]) to me and said if your problem is not solved then you can call me on that number and after that day his cell was switch off.....
I have many questions about airtel services!!
1. In call center how they can giv personal number??
2. How can senior can giv his personal number? i dont know how he is been promoted to senior position?
3. Why the complaint is launched?
4. Why complaint is not solved on time?
5. If complaint cant be solved why the service is been provide?
6. What should i do now??

regards

Hi,

i have requested for Airtel DTH relocation from customer care. Airtel has promised the same will be done on same day and given the number of his Dealer which is Kaizen communication kandivali. After multiple followup only excuses and stories to delay the relocation.

Dear sir ,

My Self Dheeraj Raikwar airtel no. is [protected] In jabalpur Madhya Pradesh .

I am a airtel Broad Band user of Airtel in jabalpur city in Madhya Pradesh India . I am using airtel connection and 15 days before airtel reaches me offering some new plan called airtel BB999 ( broad band 999 ) via their telecaller and in which they offer 1 Mbps speed and 75 GB of data download for which i get the details of that plan so i agreed to migrated my current plan with the new one , but they do not activate my plan for 15 days when i reaches them they told me that they do not have this plan while other users of jabalpur city got that plan and also their plan is activated , i am putting all of my conversation which i had with airtel in this complaint .

On Wed, Feb 16, 2011 at 1:05 PM, <[protected]@airtel.in> wrote:

Dear Customer,

Ref: Email dated[protected], enquiring about bill plan or available bill plans for the airtel number [protected].

Thank you for writing to airtel. We appreciate your interest in our latest offers.

We regret to inform you that as of now we do not have 999 combo plans from our end. Hence, we request you to please find attached the plan details for your reference.

If you wish to opt for any of the attached bill plans we would be pleased to process your request.


Plan Name Browser 799 Swift 1099 Impatience 1299
Plan Rental 799 1099 1299
Broadband Download Speed 512 Kbps 1 Mbps 2 Mbps
Free Voice Usage (A2A FL & Mobile) - Local 500 0 0
Free DSL Usage (GB) Unlimited Unlimited Unlimited
Additional DSL Usage Charges(Rs./ MB) NA NA NA
FUP Download Limit (GB) 8 15 20
Speed Beyond FUP Limit 256 Kbps 256 Kbps 256 Kbps
Voice Matrix
Pulse Rate Local FL - A2A 60 p/min 1 p/sec 1 p/sec
Pulse Rate Local FL - Others 75 p/min 1.2 p/sec 1.2 p/sec
Pulse Rate Local Mobile - A2A 60 p/min 1 p/sec 1 p/sec
Pulse Rate Local Mobile - Others 75 p/min 1.2 p/sec 1.2 p/sec
Pulse Rate STD Inter 75 p/min 1.2 p/sec 1.2 p/sec
STD A2A (FixedLine & Mobile) 60 p/min 1 p/sec 1 p/sec
Pulse Duration (sec)
Local FL 60 1 1
Local Mobile 60 1 1
STD Intra 60 1 1
STD Inter 60 1 1
Bundled VAS Discount (Rs.)
Website Builder 0 250 250
PC secure 100 125 125
Games on Demand 0 0 0
Online Desktop 0 0 0


You may also visit our website www.airtel.in for more information regarding our bill plans.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.



warm regards,
Sujatha R B
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C6C6CD3B4445...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 16/02/2011 03:54:00 AM
Subject: Re: [protected] [|BAL|Qrc3071736|]

Dear Sir,

This is 16 Feb 2011 when i am writing this mail , in you previous mail you said
my issue will be
resolved till 15 Feb 2011 . with my reference no[protected] about my broadband
plan migration of 999 ) . And i am disappointed that i didn't get any reply
from your side and that is not appreciable when we are talking to airtel , i
just wanted to know when you approaches me ( Through your tele caller might be
calling from Bhopal or Indore ) regarding your 999 broadband plan and once
she told me that she is going to migrate my plan from 699 to 999 , then why
this migration is still pending ? .

I hope you take this issue Seriously and do the necessary formalities needed
to activate my plan .





Regards :

Dheeraj Raikwar

+91 [protected]
+91 [protected]



On Mon, Feb 14, 2011 at 10:46 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated[protected], regarding plan migration related for airtel number
16178232.

Thank you for writing to airtel.

We would like to inform that your concern has been registered and forwarded
with the reference number 43026628 and the same will be addressed by
15-FEB-2011 05:45 PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

We hope that we have been able to address your query suitably. Please do write
in for any further assistance.



warm regards,
Shwetha V
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
airtel mobile. To register pls call 121 from your Fixedline

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8D8FF21C4546
494A4D4DBEC3CF315AB9D33F43424BAE194C4E4FB0D33356BD&refno=Qrc3071736



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/02/2011 10:37:44 PM
Subject: Re: [protected] [|BAL|Qrc3050533|]

Dear Sir ,

Its fine that you don't have an authority to activate my plan , it will be
better if you give me the contact information of the concerned authority who
are distributing this plan to other user of airtel in jabalpur city .

And i find that some of the user of airtel already got this plan and the
services of this plan are also activated . And also i am interested to know
when i requested to activate this plan which your call came to me from your
side .


Regards :

Dheeraj Raikwar

+91 [protected]
+91 [protected]



On Fri, Feb 11, 2011 at 10:43 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated 10/02/2011, enquiring about bill plan for your airtel number
[protected].

Thank you for writing to airtel. We appreciate your interest in our latest
offers.

We regret like to inform you that as of now we do not have privilege to process
your request for plan migration.

Please find attached the plan details for your reference.

If you wish to opt for any of the attach

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Sir,

My mobile number [protected] was working since 4 years. At last month when I inserted SIM in mobile, Showing the message SIM CARD REGISTRATION FAILED. I want to reactivate my SIM again. Please tell me the procedure for the same. Thanks.

Email ID- [protected]@gmail.com

This complain is regarding generating wrong bill, complain is company charge for message which are failed as per their system. I had already noted complain and doing followup for last six months, but there is no response. as per their officer once message hit systems its chargeable whether its delivered or failed, even nodal officer, customer care people, Appellate officer all say its wrong process, but they didn't took any step to solve.even there is no call from any technical person to resolve matter. also I had asked for message regarding 160 charactersas they say its rule made by TRAI but till date they haven't provide me proof.

I DID NOT RECEIVE ANY SMS FOR MY MOBILE PORTABILITY FROM TATA INDICOM NO.[protected] TO AIRTEL EVEN AFTER EXPIRY OF AROUND 10 DAYS

I RECEIVED AIRTEL SIM NO.[protected]

IMSI [protected]

IT IS DELAYED SIGNIFICATNLY

SEND SMS AT[protected] AND MAIL CONFIRMATION AT [protected]@in.com AT THE EARLIEST.

K L SHARMA
FCS,FICWA,LLB

We had applied for 2(Two) landline connection and one broadband connection from Airtel, Ernakulam, Kerala on 17th December. We were assured by their reps.Mr. Vinu([protected]) & Mr. Deepu([protected]) that the same will be installed within 2 days. We also received some SMS from Airtel telling us that the same will be installed in 3 working days. Our cheque for Rs. 500/- against the landline application has also been encashed on 21st December. Since 27th December we have written two emails to [protected]@airtel.in. We have received replies that our rep. will contact within 24 hrs., but no calls. Then we wrote an email each to Nodal officer, kerala on 6th January and Apetlate Authority, Kerala on 19th January & 29th january. From both places we received acknowledgement email assuring that we will receive a response within 3 days but we are still waiting for the same.

Please help us know the status of our application or suggest us where should we now approach. On the website of Aitel we are getting no suggestion as to further course of action.

Thanks & Regards,
Proper Products Pvt. Ltd.
33/2328-C, Ponnurunni,
N H Bye-pass,
Kochi - 682 019
Dial :[protected]

Dear Madam/Sir,

I am using samsung GT-I5801 with my airtel no. [protected].In the begining days when i used my airtel number with this handset i got call summary details with call rate information at the end of the call.Also I was able to check my balance and validity.But now i am not able to check my balance and validity.Also i am not getting any message at the end of the call which will give information about the call rate.Please let me know what needs to be done for this problem.When i contacted the customer care they are not guiding properly.Also nowadays you people are charging for calls which we are making to talk with customer care exceutive,I am losing all my money in making call to customer care.Because after selecting the option to talk with customer care exceutive,its taking 5 mins to get connect with customer care executive.You are unneccessarily wasting our golden time with the cost of our money.

Please solve this problem ASAP.

Thanks,
Radhakrishnan K (My mail-id: itradha.[protected]@gmail.com
Alternative contact number :[protected]

airtel live
Location: Siliguri,West Bengal, India
Posted:[protected] by Ramesh Kumar
Illegal deduction of balance
Date: 16/2/11 From: [protected]

Dear Sir/Mam

This is to inform you that Airtel is deducting balance from my prepaid account for its unused Airtel Live Service namely ‘DID YOU KNOW FACTS’.

1. On Dec’10 and Jan’11 I received messages from Airtel saying that I have been charged RS.10 for activating ‘DID YOU KNOW FACTS’ service from Airtel Live, which I have never used.

2. From my prepaid account a total sum of Rs.50 was deducted in said period. I complained on 121 about this. The customer care executive admitted that this was done from their part and refunded the whole amount. After that the service was discontinued from my number without refunded the deducted amount.

3. Again on 11/2/11 I received similar message and Rs.10 were deducted from my prepaid account.


Is this the way that Airtel is supposed to deliver its services without intimating custmer.

I am feeling hopeless, kindly assist me gaining proper services and amount deducted from my account may be refunded at the earliest with deactivation of the service.

Also explain if Airtel cant take care of its customers, should I move to another service provider.

With regards
RAMESH KUMAR
[protected]
[protected]@rediffmail.com
[protected]@yahoo.com

SIR
this is akhilesh kumar and i have a prepaid number airtel [protected] .my problem this is that without my any concern how can be activate any vas service on my number video mod . i pay service tax to my every recharge
then what is this .15/02/2011 this date i went to airtel store faizabaad road opp shara shopping center .there was any female receptions mrs. varsha she was talking to me very rudely . your provider is very defaulter my bal deductions no this is one Metter . I have other more negative point .I know that many place where sale sim card without any id and distributor and ritelar keep pre activated sim card for sale without any ID. I am going to writing this matter to trai .very very deflator this is one provider to all telecoms service airtel and sunil mital is a very very thiamine . I did talk airtel nodal officer mr. ankit kumr he was saying sir you can do whatever you have to do .please dont tell me that what are you doing . my bal deductions this is no one fault many other fault in available in airtel . right now i am going to court ...................................................................................⇄
name akhilesh kumar
mo. [protected]
place .indira nagar lucknow

Unwanted and nonredable messages from TD-55555, may be virus threat
Dear Sir,
Since last week i am receiving messages from TD-55555 which are not redable as along with english alphabets, there are certain characters in a word. This type of message is creating confusion and giving a thought of would be virus threat. I am using hanset Nokia 5233.
Please look into the matter for avoiding such messages sent to the customers without ant explanations.

Customer ID online registration
My customer ID is [protected]
I wanted to recharge/top up my account online and addon few packages and movies to my account as well. For that purpose I tried to register on
https://ebpp.airtelworld.com/care/RetailUserRegistration/
but each time this message come.
‘We are unable to process your request. Please try again later. Regret the inconvenience.’
What is the reason that why this message comes again and again when I try to online register as New user?
Why your site does not allow new customer ID to register on your web site???
Please allow me to register online
https://ebpp.airtelworld.com/care/RetailUserRegistration/
with immediate effect so that I may recharge my account with new add online in my account section.
Thanks

Kindly don't give wrong info on mail and don't try to say false to me . Your call is in waiting and again you didn't call me. kindly call me unless within few days I will go in consumer court.



-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: Thursday, January 20, 2011 4:19 PM
To: Spaprov Punjab
Subject: Re: wrong commitment by Executive Shantanu from Vriti for sale DTH connection, REMINDER 1

Dear Mr. Jain,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding package issue.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 20/01/2011 but your number was not reachable.

We have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof






Spaprov Punjab To
<spaprov.[protected]@idea. "[protected]@airtel.in"
adityabirla.com> <[protected]@airtel.in>,
"[protected]@airtelindia.com"
01/19/2011 10:26 <[protected]@airtelindia.com>
AM cc
"mail:shantanu.[protected]@vriti-interactive.
com"
<shantanu.[protected]@vriti-interactive.com>,
"[protected]@onlinedeals.in"
<[protected]@onlinedeals.in>,
"bharti.[protected]@vriti-interactive.com"
<bharti.[protected]@vriti-interactive.com>
Subject
wrong commitment by Executive
Shantanu from Vriti for sale DTH
connection, REMINDER 1
P Please do not print this e-mail
unless it is absolutely necessary P









HI,

THIS TO INFORM YOU STILL I DID’T RECEIVED RESOLUTION OF MY COMPLAINT. And I will give you time till 24th January 2011 unless I don’t have any other option to go Consumer court.

Regard’s
Nitin Jain
[protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:10 PM
To: '[protected]@airtel.in'
Subject: FW: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

fyi

Thanks & Regards,
Nitin Jain
Circle Office
Mobile: [protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:07 PM
To: '[protected]@airtel.insize'; '[protected]@airtelindia.com'
Cc: 'mail:shantanu.[protected]@vriti-interactive.com'; '[protected]@onlinedeals.in'; 'bharti.[protected]@vriti-interactive.com'
Subject: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

Hi,

I purchased your DTH on 13th January my account id is
[protected] by Shantanu | Sales Adviser`, E-mail:shantanu.[protected]@vriti-interactive.com Number is [protected] from your outsource Outbound Vriti Infocomm. And Mr. shantanu guide me that you got extra benefits of iTV,6 Games, Star sports, Espn and Star cricket also in Rs 1590 with other sports channels Ten cricket, Ten sport and Ten action. I confirmed 3 time with Shantanu and he said me yes you got these benefits and this call is recored in system so am not committing you wrong if you purchase right now and I purchased you DTH. But after Installation I am not getting these benefits and I called to your Vriti executive Shantanu he didn’t pick my phone and when I called to Ms. Bharti today in morning number [protected] mail id is 'bharti.[protected]@vriti-interactive.com'she said me kindly call on Customer care once number is [protected]. When I call on this Number [protected] Ms. Ekta picked my phone and I told her my problem but she said to me this offer is not available on your package we can’t help you if Mr. shantanu commit any wrong communication then sorry for it.
Then I asked her raise complaint for my concern she said me I am not able to raise complaint because we can’t help you if someone commit wrong communication. Then I ask her to transfer my call to her senior and she said me I will transfer you call kindly hold line and she put my call on hold and disconnect my call. Kindly confirm why my call was disconnected by her. Then again I called to Ms. Bharti for telling her my this problem she said me I will arrange call back by Shantanu for you confirmation. But no call received yet.

And Vriti Ms. Ruby Number is [protected] will charge twice for my this package 1590 rs and they said my it will return within 2 or 3 days but I am afraid after this commitments and behavior.


Very frankly to say my first experience with Airtel is very very Poor and bad. Airtel is a big name in industry so I believe my problem will resolve very soon. Kindly resolve my this problem and arrange call back. Unless I have no other option to go Consumer court.


Thanks & Regards,
Nitin Jain
Circle Office
Mobile: [protected]