| Address: Chennai, Tamil Nadu |
Hello All,
Customer ID : [protected]
I am working in IT industry, and normally don’t have time to watch TV. As my parent was coming to stay with my for couple of days, so I have thought of taking a TV and connection. Finally on Last Sunday 10th October 2010, I have purchased Airtel DTH through web, and paid 1690 online payment.
On 11th October I got sms saying your account have been created installation will be done in 24 hours. On the same day afternoon at around I got a call for the engineer. first question he asked "can I come now", he was not able to speak English properly(I don’t know why airtel hire such engineers). I said I am in a meeting will call you after some time. After some time I called him and asked him to come for installation after 6:30pm or before 10 am. I got a reply form him, he can only come between 11:30 am - 5 pm. Then I asked him what is your office time, he said 9am - 6 pm, then I asked why couldn’t you come before 10 pm. He said I have to take equipments form dealer and then come to you. Then I requested him to try to come at least by 10:30-11am. Next Day my parents come. On 12 the morning I waited till 11:45am(I was 3 hours late to office), but the engineer didn’t came. So I finally decided to go to office. then after reaching office, I got a call from engineer, saying I am at your doorstep, and can I do installation. I said I installation will be done on my supervision. My Parents were in home so, I asked him to drop all the equipment in my home.
As, I am staying in rented house and the house was fully furnished, so I don’t want to take chance. Last time during airtel broadband installation, the installation engineer have mistakenly removed my Telephone cable (owner). So this time I wanted to supervise the work of the installation engineer. If something is damaged, then I have to pay for that damage.
The same day, I called up call center and enquired about this attitude of engineer regarding installation,i.e. why he is not willing to come at my convenient time. customer care said they couldn’t help in this. Then I said ok.
Next day, again waited for the engineer, till 11:45 am, h didn’t came, so I left office. again I got a call around 12:30 form engineer. I said I am going to lodge a complaints against you, he said you can do that. Then I called to customer care made a complained against him. the customer care then said engineer would come at your continent time. I asked schedule installation between 9-10 am in the morning.
Same thing repeated today on Wednesday, the engineer called at 11:20 am, and asked me when can He come for installation. I asked him to come after 8 pm, he agreed. Today I left at 11 am, so I have to say in office till 8. It takes 1 hour to reach my home form office. so I had left office around 7 pm, and reached home before 8pm. I waited for the engineer and after 8:30 I called up him and asked him, what happened. He said sorry sir, I forgot, and will come tomorrow by 8 am.
After this I gone fully mad, what is this service, Airtel cannot maintain quality. For installation, I have to take leave and install Airtel DTH. I think airtel can reimburse me 2K, my one day salary.
After this I again called up the customer care, they asked me give us a last chance. Then I again agreed and asked them for installation before 9 am Thursday.
Same thing happened again. I waited for call from engineer but no call came till 10, so left office. Every day I cannot go late, and get banging form my manager for late coming. We have to maintain timing in office. At 10: 10 I got a call form the engineer asking for installation, at that time I got into bus, and left velachary bus stop. I said him I am going out of station today evening with my parents and I will be back on Monday so please call me by Monday.
Today is Monday, I have called customer care for cancellation of my connection and refund me my money as installation has not happened. The customer care then connected me to their supervisor. The supervisor then asked me for 24 hours time. I said I am done with Airtel DTH, and not willing to take this pathetic service form you. so please disconnect it. I my life I will never opt for airtel in Chennai.
Then He agreed for disconnection, but said you are not going to get money refund. Then I asked why? he replied, when are ready to provide you connection but you are not so, its your fault. Then I asked why you are not going to refund money when the installation is not done, only thing you have done is created an account that has not been activated. He again replied its not our fault take the service or forget the money. We are ready for the service, you are not agreeing because of the differences you and installation engineer, it not our fault. Then I said I will be going to consumer forum, he said you can do what ever you want. after hearing that, I said ok and disconnected the phone.
I don’t know whether I am going to get refund of money, but am dam sure I am not taking Any Airtel service in Chennai. If I compromise with this, then I don’t have any dignity. If I don’t get my money refunded I will assume I have donated to poor Airtel.
Now I am writing this post in this forum, hoping that somebody will be benefited form this and stay away form Airtel DTH.
Airtel Please Stop fooling people about your better service. This is the service you provide to customer. if you claim to be best service provider then, give us a money back option.
Aug 13, 2020
Complaint marked as Resolved
Arvind — fake mail
MARUTI SUZUKI INDIA LTD (MSIL)Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [protected]@live.com
Tel: [protected] (10:00 AM TO 5:30 PM)
REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.
Your Resume has been selected from MONSTER.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 15th of February 2011 at 11.30am, you will be pleased to know that of the 62 candidate’s selected 55 candidates will be given appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before the date of interview. The Company can offer you a salary with benefits for this post from 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
=====================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
====================================================
You are to make a REFUNDABLE cash security deposit of Rs.12, 800/-(Twelve Thousand Eight Hundred Rupees) as an initial amount in favour of our company accountant name in charge of collecting payment. This payment covers Registration,Interview,insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs. 12,800/- should by paid through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch closer to you to our company accounting officer in charge. Account information will be provided to you upon your response to this mail.
REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with your security deposit we will be assured that our expenses will not be wasted. Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.
NB: You are advised to reconfirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.
IMPORTANT NOTICE:
Last date for security deposit is 13th of February 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.
Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)