Airtel Complaints & Reviews

Dear Rakesh,

Please note that this complaint has been noted by your company earlier also on 28th August 2010 and as you mentioned your team is working on a resolution, I would hereby request you to tell me what your team is doing and how?

Please also tell me what are your comments on your company's voilation of TRAI’s Telecom Consumers Protection and Redressal of Grievances Regulations 2007".

Please also tell me what your company has done to keep your customers informed of the challanges that you may be facing in resolving this issue?

Best Regards

Deepak Bhalla
[protected]

My airtel landline no. is[protected] is dead. I have lodged complaints many many times ( one of the complaint no. being[protected]. Without resolving the problem, after 2-3 days we recieve sms that the problem has been resolved. This is something realy untolerable. We have not been able use our phone since the last soo many days. You may check this from your records as well.

Further the broadband problem also stands as it is. After working for sometime, it stops working.

Kindly sort out the problem as soon as possible.

Thanks
Rakesh Kumar Jain
[protected]

my airtel landline No[protected] is dead from yesterday. Please repaire it and also correct the e-mail address [protected]@rediffmail.com.

Thanks

Dr Ruchi Nigam
Jabalpur

i think this company is making fool o[censored]s we should tell of our friends & soical near &dears about it & ask them to surrendear their airtel connections &also take care that any one from us should not get a new airtel connection

Same case is with me . They Resolve the issue without any feedback

Airtel Prepaid — poor service and fake e-recharges

hello ,

my no is [protected] airtel prepaid .I have done easy recharge o[censored]nlimited sms of rs 67 twice last month.
the recharege which was supposed to be for 1 month time but it hardly works more than 3 days .
CALLING the customer care didn't solve my problem.I feel really bad for airtel for providing such disgusting service.I have received a complaint ID no[protected].But in vain.

Airtel Prepaid — charging for free services

my mobile number is [protected] i was charged for browsing 0.facebook.com which is a free service on 15 jan 2011. i recharged for Rs 35 on 7/01/2011 and i had a offer of full talktime but i did not get the full talk time till now .i did Rs 35 recharge twice and was promised to get full talktime within 48hours.
i request you to kindly see to the matter and even i spoke to customer care on 11/01/2011. his name was Jayprakash and he told it would be rectified.
i did not expect this type of service from airtel.i am being a customer for past 5 years and this is not the way to earn money honestly.

Airtel — Vulgar SMS from +919561610734

Hi Airtel,

I am continuously receiving vulgar and abusive SMS from this Airtel mobile number [protected] from[protected] onwards. It has completely disturbed my work and family life. I have stored sms's in my inbox .I want to know about that person. kindly mail me the details of owner of this mobile number.
I am ready to file for a legal action on the number.
I also want you to trace/block the number so that it is not misused by the owner on other people like me. looking forward for your prompt reply.

Thanks,
Sunil
My Contact Number ([protected])

Hi Airtel,

Subject: Vulgar SMS From [protected]

I am receiving vulgar SMS from this unknown number [protected] from 8th oct 2010 onwards. It has disturbed my work and family life.
I have stored sms'S in my inbox . I want to know about that person...kindly mail me the details of owner of this mobile number.
I am ready to file for a legal action on the number.

Thanks,
Sunil
My Mobile number [protected]

Hi,
I would like to thank you for the resolution and I agree to close the Complaint dated[protected].


Regards,
Sunil
[protected]

Airtel — receiving unsolicited messages even though registered with do not disturb

receiving unsolicited messages even though registered with do not disturb

Reference number for registering on NDNC with Airtel is-A[protected].

Airtel — Receiving Unsolicited messages

I have registered in DND registry through airtel portal during 2007 and after that I was not receiving the unwanted SMS and calls. But now I am started receiving the same. When I check the status in TRAI site, it shows that registered, but when I try to make complaint through airtel portal, airtel says that not registered. I have send emails to both trai and airtel, but no response. Kindly advise to proceed on this.

AirTel — Blackberry services not working

Blackberry service is not working for more than 5 days now. gave several complaints to #7070 but nothig happenned..

AirTel — Prepaid Service Not working

Hello,

I want to register my complaint against Airtel Bangalore.. I had recently converted from Postpaid to prepaid. I had submitted the documents also.. Now these people have barred my no: since they claim that they have not received my documents, I have wrote them mail 7 times.. Still there is no response.. Also I tried calling their call center... which is pathetic...They disconnect the call as soon as they know that we are getting angry

sir i have taken airtel dis on 20.12.2009 one year pakage one year pakag completed on 19.12.2010 .but again I have paid october 1st week for one year package but not yet to top up your staffs please do nesseary step to top up
my user name EDWINGEORGE
CUSTOMER ID [protected]
MY EMAIL ID [protected]@gmail.com

Airtel — Refund of Advance Rental

I have disconnected my Airtel number on 7-Apr-2009. I have got a confirmation mail regarding the disconnection. However, I have not received the refund of advance rental after so many days. I have made a lot of calls and mails to airtel. But they dont even reply to the mails. 2 times they have provided with the courier name and the PO number for the dispatch of my cheque. I enquired with the courier company and they say they dont have such PO number. Please advise what to do.
below is the list of complaints I have made Request Number
Date

[protected] on 2-Jul-09
[protected] on 30-Jun-09
[protected] on 22-Jun-09
[protected] on 19-Jun-09
[protected] on 18-Jun-09
[protected] on 10-Jun-09
[protected] on 27-Apr-09
[protected] on 27-Apr-09
[protected] on 25-Apr-09

Airtel postpaid with GPRS connection — GPRS settings are not being forwarded

I got a postpaid connection no. [protected] alongwith GPRS connection on 04.09-09, Since than I am struglling for GPRS activation and necessary settings for my handset and laptop.I have called cutomercare atleast 20 times .Every time I got some reply but all in vain.

Airtel has deducted extremely excess amount from my prepaid account. On 02.02.2010 i have charged for rs.333/- (Transaction id :[protected], at 6:33pm) and rs.98/- (Transaction id:[protected] at 6:31pm). I have activated my gprs98/- as guided by airtel support services by dialing *567*.... On 03/02/2010. On 04.02.2010 after activating the gprs my 98/- (2gb free in a month) plan was not activated. I again call to your customer support on 5:00pm (04.02.2010) to ask why my gprs 98 plan has been not activated. They told me again the process of activation by dialing *567*2#. Now my account balance is only rs.96/. I have made hardly call of rs. 25-30/- when i contacted to customer support regarding this they told that 2 times 98 has been deducted and for correction they forwarded call to there senior and cut the call. Now i want my call detail with correction of account, as i have done only that, which was guided by airtel staff. I am very much frustated due this type of problems. I have sent a lot of mails but no response recieved from airtel till date. All correspondences are as following :
It is very frustrating that airtel has done nothing till date. Please see old mails regarding this complain which is shown below and credit my excess amount cut by airtel.
Manoj kumar
[protected]

From: manoj kumar(Cont)
Sent: 10 फरवरी 2010 10:30
To: '[protected]@airtel.In'
Subject: fw: complain against deducting amount from prepaid account.



From: manoj kumar(Cont)
Sent: 09 फरवरी 2010 14:43
To: '[protected]@airtel.In'
Cc: '[protected]@bharti.In'
Subject: fw: complain against deducting amount from prepaid account.

Nothing has done till date.

Manoj kumar.
[protected]

From: manoj kumar(Cont)
Sent: 08 फरवरी 2010 13:37
To: '[protected]@airtel.In'
Cc: '[protected]@ibibo.com'
Subject: fw: complain against deducting amount from prepaid account.

Kindly see complains given below and credit my extra deducted amount in my prepaid account and activate my plan of rs.98/-(2gb free/month).

Manoj kumar
[protected]

From: manoj kumar(Cont)
Sent: 05 फरवरी 2010 09:40
To: [protected]@bharti.In
Subject: fw: complain against deducting amount from prepaid account.

Till today it is still deducting amount from my prepaid account for gprs browsing.
I want call details/ deduction details and all false deducted amount to credit in my account.
Manoj kumar
[protected]

From: manoj kumar(Cont)
Sent: 04 फरवरी 2010 19:32
To: [protected]@bharti.In
Subject: fw: complain against deducting amount from prepaid account.

First of all i like to thank airtel for providing manual handset settings. But now airtel has deducted extremely excess amount from my prepaid account. On 02.02.2010 i have charged for rs.333/- (Transaction id :[protected], at 6:33pm) and rs.98/- (Transaction id:[protected] at 6:31pm). I have activated my gprs98/- as guided by airtel support services by dialing *567*.... On 03/02/2010. Today (04.02.2010) after activating the gprs my 98/- (2gb free in a month) plan was not activated. This can be verified by my account detail. I again call to your customer support on 5:00pm (04.02.2010) to ask why my gprs 98 plan has been not activated. The told me again the process of activation by dialing *567*2#. Now my account balance is only rs.96/. I have made hardly call of rs. 25-30/- when i contacted to customer support regarding this they told that 2 times 98 has been deducted and for correction they forwarded call to there senior and cut the call. Now i want my call detail with correction of account, as i have done only that, which was guided by airtel staff. I am very much frustated due this type of problems. Hoping a proper response from you.

Manoj kumar, mo-[protected]

________________________________________
From: manoj kumar(Cont)
Sent: thu 2/4/2010 9:48 am
To: [protected]@bharti.In
Subject: fw: complain against airtel customer services
Below mentioned mail was sent on 03/02/2010, no action has been taken by airtel till date except a call to tell that they will contact again.
Manoj kumar [protected]

From: manoj kumar(Cont)
Sent: 03 फरवरी 2010 14:43
To: [protected]@bharti.In
Cc: manoj kumar(Cont)
Subject: complain against airtel customer services

I am a customer of airtel postpaid mobile (Corporate plan). I changed from post paid to prepaid on 01/02/2010. My plan activated on 02/02/2010. I have charged for rs.98/ for one month gprs unlimited (2gb free) on 02.02.2010. After then 02.02.2010 (6pm) i am requesting so many time through sms at 567, 52567, etc as told by customer care for gprs (Mobile office) activation and for handset setting. I am using micromax q3 model.
But neither i received setting (Auto or manual) nor activated gprs. Customer care told every time that gprs is activated. But they are not able to give me manual setting. They always told that call from any other airtel mobile which has gprs activated. How can i find another mobile. I have wasted two days for this. Customer care is very bad. Kindly credit my account with rs 98/- which i have used for gprs, as airtel is not capable to give settings of handset.

Manoj kumar
Am(E)
[protected]

Airtel Mobile Prepaid — Excess deduction of money

My Airtel no. is [protected]. I am using Govt. scheme. I rarely use outgoing calls that too most probably on airtel only. Whenever I use outgoing, the consume time and consume value shows correctly but the balance is reducing so fastly that which is not earlier brought forward balance but it is something new. I can't understand without making any calls, how the balance is reducing. I observed that at every new calls made, earlier balance will not reflect brought forward balance but it shows something different which is unnecessarily and unjustified deductions. Please rectify at the earliest possible.

Airtel Prepaid — Deliberate fraud on customers

when the company is unable to compete with well organised other mobile companies, who do indulge in cheating customers like instantly sending a msg. stating your mobile activated for missed call details and u will be charged for the same.Is it not worst than begging. Secondly so many posing to be collection agents with the connivance of the airtel executives knock your door and trouble your household laldies for payment of amount and finally runaway with the booty. This is fully pampered by airtel management

my prepaid no. is [protected] to all january 2010 to till date totel colles and massege (contect-no.) ditels provide mi plese give mi my request send my email id?

[protected]
My complain no. Is[protected] . Uyer company activated mcpack on my cell without any permission i dint send any message .I called custemer care, they deactivated that service & told me that i will be refunded within .4hrs... I received msg. Of deactivation. But i dint get my refund .U are custemer care exe. Are talking very very roadly with me. I call several times and they are disconnecting my phone.M not getting proper response.This is 2nd time.
U can cheak u r recoard .U r exe. Is telling me about rules, then tell me which rule give u right to activate any pack with out custemer permission. Plz help me .

I[censored] want me to continue using u r cell .Plz do not activate any any any service to my cell, and refundme as early as possible...

All users of airtel beware of the scam that airtel is indulging in the prepaid segment. They are deducting more money per call than the scheme that you are in and if you don't check you are the loser. I am herewith attaching a copy of an email which i sent to them and the response which i received which is self explanatory.

I was stunned to see them charge me re. 1.00 (Rupee one) for a 16 seconds call, by chance, and then i realized this is how airtel would be making their profits by cheating their customers. It is not the cost at re. 1.00 but the principle involved in this dubious scam

Beware all customers of airtel!! Scam to rip off customers!! Check all charges made on airtel prepaid!!

Quote

[protected]@airtelindia.com
To jaffer.[protected]@gmail.com
Date 15 september 2010 15:03
Subject re: [protected] = prepaid [|bal|[protected]|[protected]|]
Hide details 15:03 (56 minutes ago)

Dear nithin premkumar,

Thank you for writing to airtel.

With reference to your e-mail dated 15/9/10, you have expressed concern regarding the the balance deducted wrongly for your airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that, as per your plan the call charges are 0.50 paise for airtel to airtel.

Further, an amount of re.1.00 has been deducted wrongly on 15/9/10 at 11:27am.

Hence am amount of re.1.00 will be credited to your account within 4 hours as a one time benefit.

Call details:

We would like to infrom you that, you may get the call details by the below mentioned procedure:

We request you to send a sms to 121 (Toll free) in the below mentioned format to receive the itemized bill with outgoing calls and messages details:

By email: eprebill month email id

By paper: pprebill month billing address

Further, we regret to inform you that, we are unable to provide the incoming call details.

There will be a charge of rs. 50/- for the bill (E-bill or paper bill) and the same would be delivered within 09 working days in case of e-bill and within 07 working days in case of paper bill and the amount will be deducted from prepaid account after 1 day of giving request.

The itemized bill can be processed with the details of the last six months bill and will get generated for the entire calendar month only. Please ensure that you maintain a minimum balance of rs. 50/- to receive the bill.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with airtel.

Yours sincerely,

Sudha n
Customer care
Bharti airtel limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide feedback.

Or, if you cannot click on the above link, please copy the full url from below and paste the url in your web browser.
Https://ispeed.Airtel.In/ivoicefeedback/search/efviewerde.Aspx?Info=4e4e48b1cacb...⇄ b e f7b9afd167f[protected]ff1167999&refno=[protected]

Simplify life with airtel selfcare. Just dial *121# and get instant information related to your account on your mobile screen.

[protected]original message[protected]
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 15/09/2010 11:49:08
Subject: [protected] = prepaid

Dear sirs,

With reference to my mobile number [protected] i would like to bring to your
Kind attention that i had made a call to mobile number [protected] at 11.27
Today (On 15th september 2010) for a duration of only 00.16 minutes (I.E. 16
Seconds) and have been charged re. 1.00 (Rupee one only) as charges when i am
On the 50p (A to a) and 60p (Airtel to others) scheme. How is this possible???

I have not been checking my earlier calls and how much deductions have been
Made. Please check your records and let me know the correct charges which you
Should have deducted for the recent period starting 06th september 2010 when i
Had recharged under your transaction id nos:[protected],[protected] and
[protected]. I need a detailed list of all charges made during this period to
Convince myself that similar "overcharges" have not been made.

Thank you for your positive and urgent action in this regard as soon as
Possible.

With best wishes,


I. Jaffer mohamed sait
Mobile no: [protected]

Unquote

Customers beware of airtel prepaid scam of excess deductions and a copy of the email attached for your information. Take care and check your balances immediately. Big scam perpetrated on unsuspecting customers!!!!!!!!!!!!!!!!!!111111

Subject: re: acknowledgement mail.
Date: 28/09/2010 11:42:14 am
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Dear customer service,

This is new complaint and you are receiving similar complaints because i have
Been having similar problems everyday. This excess deduction by you is
Daylight robbery and theft and a scam that is being perpetrated on unsuspecting
Customers. This has been happening regularly over the past two weeks -ever
Since i came across this robbery - and i intend to take this matter to trai in
The near future if you do not stop this nonsense immediately.

This is an entirely new complaint for an excess deduction which happened this
Morning (28th september 2010) and therefore i demand an explanation for this
Excess deduction


Jaffer

On 28 september 2010 11:32, <[protected]@airtelindia.com>wrote:
Dear airtel customer,

Thank you for writing to us. We have already received a similar email from you
Earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24
Hours.


Warm regards
Airtel customer service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-original message[protected]------
Subject: [protected] = prepaid
Date: 28/09/2010 11:24:45 am
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Dear sirs,

This is to bring to your attention that i had made a call this morning to
Number: [protected]at 11.09am for 0.18 seconds and re. 1.00 has been deducted as
Call charges. Please check your records and confirm whether this is correct or
Excess has been deducted.

With best wishes,

Jaffer mohammed sait

i too agree with this

TO,
AIRTEL DTH CUSTOMER CARE,
NEW DELIHI,
INDIA.

SUB:- Airtel DTH Installation & Acivation.


Dear sir,
Customer purchased one Sony Bravia LCD TV 32" Model no; KLV32NX500, SL NO:2399909 with Airtel DTH offer from us,
Bill No:RPCS-298, on dated 29/05/2011, Customer Name and address Mrs.BHARNISA BEGAM, H.NO: 11-3-33/2,
MAHMOODGUDA, Mrs.BHARNISA BEGAM H NO:11-3-33/2, MAHMOOD GUDA, OPP:BEEF SHOP, WARASIGUDA,
SECUNDERABAD, CELL NO:[protected].

Airtel Coupon No:[protected], Pin No:[protected], ID No:[protected], same daycustomer recharged
of Rs:1000/- for activation, till today it is not installed.we call to Airtel call centre they said put mail to Delhi customer care
So Please solve the problem as soon as possible.




With Regrads
Sudeer Kumar
Branch Manager
SHAH ELECTRONICS & HOME APPLIANCES PVT LTD,
RP ROAD SUCUNDERABAD,
Phone No:23461949/[protected]

hi dear i am also suffering from this problem, but cant get rid off it . please show me the way.
abhishek mishra

There's a person who says he is from Airtel walked into my house twice asking for money in cash or cheque for the bill amount I have already paid. When I call up the airtel customer care, they tell me its a fraud case and asked me not to reveal any information. The airtel customer care executive told me that if the bill amount has not been paid, I will get calls and smses asking to pay the outstanding amount and despite that if the bill is not paid, then the calls are barred.

I want to check with Airtel, if there's any such procedure of sending a person (who looks more like a hulligan and not an employee) talks in a threatening tone, shouts and asks for money which I am not even liable to pay.

Request you to help me with the same.

Airtel Broadband — AIRTEL OVERCHARGES & Threatens

We have subscribed for AIRTEL broadband services with static IP on our Landline subscriber No[protected] .

During April & May 2010 Airtel slapped an inflated bill of Rs.8000 +. We have demanded for details and TDR s provided ion which the time o[censored]tility is Midnight.

Since this service is used in an office works between 9.00 AM to 7.00 P.M we have demanded further details like

a) Mac ID of the ADSL modem.
b) Mac ID of the system ( computer)
c) In coming and out going port information. ( Available with NOC or Gate way)
d) Incoming and out going IP information.

The above requested details will prove the authenticity o[censored]tility. When the situation is at this stage Airtel has withdrawn the services for not paying the inflated bill causing difficulty for our day to day works.

We have requested Airtel to collect at the usual charges and extra amount charged will be paid once the usage is determined through the above requested information. We have also assured them payment when Airtel prove the utility by providing the above details.

For the past 8 moths we have been constantly following up with Airtel without any result. As the situation is not leading to any solution and Airtel denying to restore the service or provide the details requested we have issued them a notice stating that we will take the matter before a consumer forum and also demanded for return of our deposit with interest.

Airtel replied stating that it requires time and sent us mail in this regard. Mean while some one called us form Delhi stating that we are charged with contempt of court case in Delhi with a penalty of Rs.30000.00 and the file will be submitted with recovery suit if do not pay up in next one hour on[protected].

The concerning points playing against the consumer interest

a) Airtel like companies denying the user the information essential for determining the utility. They just send you TDR which will not give any detail except for the time and quantity for the user to relay on.
b) They can raise any bill and raise funds from public under ignorance and also threaten them with consequences of facing litigation at much higher cost than 6tegh bill.
c) Any single subscriber will not able to fight the case as he is facing a mammoth organization with all kinds of powers to ensure the voice raised against malpractices is curbed properly.

We are looking for guidance and support.

Thanks & Regards
Srinivas

Many telecom companies randomly over charges the subscribers to raise funds which the ignorant subscribers end up paying caring for cost of litigation and, service concern and time.

Th companies are choosing this method to generate funds with out any obligation.

Account number: [protected]
Land line No.[protected]

This is complaint against Airtel regarding the overcharging the above account number of broadband & Telephone service.
I charge my RBL Credit Card (3) Three times and I pay extra amount of Rs.2, 445/-
Please transfer all this amount in my RBL Account No. [protected].
As soon as possible.
Thanking you for your Co-Operation
Yours Truly
Mahmood Hussain
[protected]