Airtel Complaints & Reviews

Account No 13179089 Telephone Number [protected]

I had requested vide complaint no 24596 to discontinue the facility of Broadband on my Phone no [protected]. On 3rd Sept '10 when I contacted Customer Service center to find out why my outgoing calls have been barred , I was given to understand that other than discontinuing Broadband my Telephone rental is seized with )D barring done .

This is not fair as I requested for only discontinuing the Broadband with continue service of landline on the earlier plan .

Pl look into the above complain and restore the outgoing call facility on my phone no [protected] .


Y Bakshi

[protected]@gmail com

My customer ID is [protected]. I have countineously complaining for Airtel Digital TV Remote, which is not working from 21 Aug 10. I have received a message from Airtel Digital TV said that "Dear Customer, Your Complaint registered with Airtel DTH has been resolved." But the bearer complaint is still pending and nobody can contact us. Sometimes customer care emplyees said that I sending a engineer and you pay Rs 100 but no one engineer contact us. Please sort out the remote problem urgently. Thanking you.

Airtel Hungama content
My name is Teena agarwal. My mobile no is [protected]. I’m living in Chomun(Jaipur), Rajasthan. This is to inform you that on date 30 August 2010 on my mobile, there was a sms from 54321 like this :-

Thanks for downloading Hungama Content from Airtel. You have been charged Rs 5. Enjoy best games! Join games club http://qclub.in.
I am receiving this message from 30 Aug. daily and charging for 5 rs. daily from my balance Inspite of not using this service.
.Now Can you tell me why i have charged Rs 5 daily from my balance.
I am filing complaint on no. 121 daily but my problem is not solved till. My last request reference no. is [protected] and today i also filed complaint on no.12118 & request reference no. is [protected].
Please solve this problem today as i lost my credit of Rs. 25 & Pls. add rs. 25 in my balance Otherwise it shows an open cheating to all the customers. (in consumer court also...)
Thanking you,
Best Regards,
Teena agrawal
Mob.[protected]
Email Id: ca.[protected]@gmail.com

[protected]@airtelindia.com
Sir,

With great regert I inform you that my Airtel Phone No.[protected] is not working for the last few days. Even after repeated complaints/reminders, nothing has been done so far to rectify the faulty connection. There is "NO Dial Tone" also "NO response from your 'Customer Care Help Line while I call from my other telephone'",. Giving complaints No./Date details :

08.08.[protected]
13.08.[protected]
03.09.[protected]

I request you to please arrange to make my telephone connection.

Ramesh Uniyal

I'm Vivekanandan and my Airtel prepaid no is [protected]. Each and every week / month airtel is deducting 10 rupees from the balance for availing the Airtel radio mirchi. Really I didn't give any input for enabling this service and I tried so many times to customer care through 121, I was waiting for a long time to connect customer care executive, after that call was disconnected automatically, but they are deducting the amount properly. i'm wondering without getting any confirmation how airtel is enabled this service for me. dear concerns pls deactivate the service for my no.

Airtel digital hd connection not satisfied providing company. from last 6 days i am taking regular follow-up regarding connection and activation of same. I all ready paid amount to them but till date no action taken from there side.
Whenever i called to customer care they giving dates on dates. Till its not moved such thing.
Its very mental harrashment done from customer care and concern peoples. Its very harmfull to every one who has taken new connection
No response from airtel.
Its should be happen in india only becasue we are taking all things in lightly. I loose my so many imp. time and money on that.
My Conusmer ID for Airtel Digital HD Connection :[protected]
Tejas Kulkarni
Pune. [protected]

On 31st August 2010, I E-recharged my mobile phone [protected] (Delhi number ) with MRP Rs.498 and the talk time given in the confirmation SMS was Rs.451.50, but this balance was not showing in the service message. When contacted, Airtel customer care says that this has been put in my dedicated account 5, and that this balance will be visible when I dial *123*5# because this was recharged under some scheme and that this amount is valid till 9th september, 2010, that is, all the balance to be used within 10 days from date of recharging. Funniest part is, that the shop from where I recharged also feigned ignorance about any such scheme.

In Airtel website there is no mention of dedicated account or anything like that. How can a company fleece the customers like this ?

Who is going to look into this and take corrective action ? I am sure many more people must be suffering because of this kind o[censored]nfair tactics adopted by Airtel.

Suchitra Pal

Hi,

One week back (I think 24th August) I took Air tel post paid SIM ([protected]) A2GSM service pack. While taking the SIM, I informed the Cunningham Road Air tel customer care center that they have to do ID & Address verification before 2nd September as I had planned going home for 10 days till 11 or 12th September & submitted all the necessary documents for post paid connection.

So they said OK for everything since they were in hurry to sell the SIM rather serving the customer. After 3 days of connection (I think 27th August) they barred out going connection stating some address verification issue. Since I was there only in my office & bombarded the Cunningham Road customer care so they started my outgoing calls some how.

On 1st September some guy came to my home & did address verification & went to my office for ID verification & completed the process. (I don't know whether he updated in their system or not)

Now (2nd September ) I am in home town Belgaum, they barred my outgoing calls & SMS. When I called customer care there some standard answers like issue will be solved within 24 hrs & blah blah...

I wrote 3/4 mails to [protected]@airtelindia.com stating my issue, no proper response from concerned persons.

Finally after trying for 5-6 hours of talking & writing mails, I decided cancel my connection itself & move out of Air tel.

But who is the responsible for my frustration & loss of time during this?

Sir, My name is TNVS Rama Rao. My Airtel prepaid no is [protected]. it is o[censored]P(West) no. Now i am in roaming at Bangalore. For that reason i was not using this no regularly. But before approx 20 day my balance was deducted of Rs 99 Saying that i was been subscribed for games club and for down loading. Where as i had not done from my side. When i contacted customer care they told that cannot be done due to non availability of data base as i am on roaming. When i approached UP West cust care they also refused to attend my query. Then i had unsubscribed the above said service. But after one week again my balance was deducted for Rs 30. The same procedure i had again followed. I had received sms that i was been unsubscribed for the same. Again After one week it was repeated and deducted Rs 30. Again i unsubscribed and received sms. Today i was deducted Rs 1 due to less balance i.e Rs 1.24 in my account and received message that i was subscribed to games club service.

Kindly look into this uncruel act of deducting balance with out my intervention to subscribe any service in spite of repeated unsubscribing. Till now i had lost Rs 160 for no reason. As i am in roaming i was not able to contact cust care so often. My Local no is [protected]. Kindly reply to soon.

Aitel branch(Netaji subash place) Krishna Building employees told me to install broadband services, their field executive came at my residence and collected my documents and sum of Rs 500 installation fee and told that it would be install on 01/09/2010 but till evening there was no response, and when i gave them a call they were not recieving and when thet recievedMr.Ambuj and Mr. Rahul were taking ilegally with me and told me to do whatever i can.
So, i do request you to solve my querru as soon as possible. I will bve very much thankful to you for this.
Vikash Kumar
New Moti Nagar
New Delhi 110015

To: ajai.[protected]@airtel.in
Cc: [protected]@airtel.in; national.[protected]@airtel.in; Nodalofficer.[protected]@Airtel.in
Subject: Airtel DTH: [protected], Frustrated from Customer Service


Dear Ajay,

Sorry for the subject line and raising this issue to you. But from my end this is my last communicaton to Airtel DTH, if still no action is taken I'll forget about some 5-6K INR which is currently invested with DTH and will go for a local cable connection as its service is normally faster.

About the story, I just shifted my home 3KM away from old adress and the Airtel Guy de-installed the equipements at sharp appointed time that is Saturday 28.08.2010 12:00 noon and the nightmare starts as it is never installed at new premises again.

Till now I am investing 2-3 hour evryday on holding(most of the time) and speaking to Customer Care Executives and Sr. Supervisors but nothing happens. There is no liability towards raised complaints and no follow ups if the compaint has been attended or not.

I have raised at least 5 compaints and no one is in a state to solve this small issue. Yesterday I spoke to Mr. Abhinav a Sr. Supervisor in CC, after a call of more than 1 hour he promised me that the problem will be resolved by evening, confronting him that I have got these assurance many times he said that he will call me in the evening by 05:00 to confirm but never come back. Yesterday I had to again raise my BP with holding for more than one hour and talking to executive Siddhart and then a sr. supervisor 'Sharad Husain' and then his leader Karan. but couldn't get anything except assurance. Karan told me that he sopke to area manager and he told that an alignment equipment is not working and is reason for dealy. Isn't this logic really funny? Is in whole of Airtel there is only one engineer with one euipement which if some problem all cusomers have to wait for more than a week? It would have been good if I had given 100 rs to local elictrican and would have done it without airtel.

I am really surprised why there is no escalation defined anywhere, I would advice to make the esclation public if you really concerned about customers.

So hope I'll continue to recieve and advice services from Airtel in future as it has excelltent service but Customer care is too far from quality.

Best Regards,

Vikash Choubey
+91 [protected]
+91 [protected]

Hi,

Customer id is [protected]

This complaint is in regard to the post re installation problems i have been facing of Airtel digital TV. I had called up and register for re installation of the same on the 30th July'10 and the re installation was done on 28th Aug'10 after escalating a lot. When they reinstalled the channels were coming up fine for 15min and after that it is showing Error Code 6 and asking to recharge the account. i have recharged the account twice, i have 650Rs balance in my account now. But even after that i am not able to view any of the channels. i have called up customer care so many times that i am really fed up of it. They simply say that u will get a call in next 1 hr. but that 1 hr has never come up till now.

there is so much communication gap between the Customer care and the technician. these customer people really suck. when i call them they hang up the phone saying thanks for calling Airtel Digital TV. If a company can't service its clients then why give out new subscription when its pathetic at servicing end.The distance between the old and new residence is less than 100mts and such a bad experience when we are ready to spend money to have the same shifted.

I would like to file a complaint with minimum 50000Rs compensation for all the agony, frustration and irritation we are still undergoing because of the same. If the issue is not resolved today i am going to file a complaint in Consumer Court for the same.

-Shalini

Dear Sir:
I got a airtel no:[protected] in July 2007. but day before yesterday I got a message saying that "as per the goverment audit agency the documents pertaining to your airtel moblie numver are found to be incorrect.please submit passport size photo address and photo ID proof with duly filled prepaid application form at your nearest post office or airtel relationship centre within 2 days"

I submited all the document on the same day I got the message. but now my phone can not making STD and ISD call...
For 4 years I used the same number and I cannt afford to lose this number, since I'm a foreigner, all my contact even from outside india know me as only this number...
so Please verify what is going on and what can I do about it.

thank you

Xie Si

internet bill of rs1304 was charged for the month of februrary2010 to april 2010 while the internet was already disconnected during this period. plz send the details of the charged bill nd the date of activation and deactivation.

Airtel is distinguishing between MP-CG and REST of customers of India.
wifi modems are available to all the other states of India except MP-CG,they use to provide modems in exchange to old single port modem,but this facility (and like this many other facilities) are not available NOW for MP-CG customers
Please look into the matter!!!

Dear team,

my self Anil kumar kola i am an costumer of airtel post paid till 2008.my number [protected].One day I got the call from airtel out bond. and they told me about add on connection.In that they told me you didn't pay any thing like, connection charges,deposit charges and there is no hidden charges.so i taken [protected]. They activated the connection on 19th June 2010. they generated the bill on 26th June 2010.It includes of Rs.1000/- one time charges and one month rental.i generated a complaint on 29th of June 2010. after that i didn't receive any response from airtel costumer care.I called many times regarding this complaint.But no one can response for that.recently they are stopped my service([protected]).till date i paid all amount of this number.Except [protected].

what can i do for my connection.

very very bad service of airtel i am a dentist i done have time to write such kind of stuff but i am compelled by airtel to write this.
The email is written below is the email which i have sent to airtel i have talked to airtel personel 3 to 4 times
but nothing iss done till date
i have ordered for wirless router i called 121 and opted fast internet they offered 2 mbps plan i opted and also told to install wirless router they told that it will be 500 extra i agreed , after 2 daysmr anil came to install router while he was proceding to install i just talked that shoul i have to pay or billed 500 , he at once told this is for 1500 , i atonce told him not to install i was promissed for 500 so i called 121 and afetr cosversation they comitted me router for 500 and told me sir go ahead and install you will get discount of 1000 and he gave me complaint number which is[protected] , after assurance i got the modem installed , but i recieved bill of 1500 then i called 121 and talke to abhishek talking id was[protected] he told me that comittment t you was fake , so now rule out that is yhis my fault or airtel workers fault who are comitting fake.
i told abhishek that either resolve the problem now or cancell my line he told me request is sent to cancellation department you will have a call and your line will be cancelled but nothing was done and matter got disputed.

this is the service airtel providein to their 3 to 4 years loyal coustomers.
be aware when you plan to get airtel they will take stuff out o[censored]r pocket forcifully
i reques tairtel officials to resolve as i am ready to pay bill amount which is genuine or take router back an take ur money and reinstate my line.


Hello today my airtel no [protected] got disconected voice as well as dsl

as i mentioned earlier no one is ready to listen me i have talked earlier 0n 121 ,3 times to resolve the problem or take your router back i dont want it in 1500/-.

now same thing is hapenning again no one answered my mail and disconected my number,

as i mentioned earlier wave 1000 + service tax which ihave recieved in the bill.

also late fee of the bill if you confirm me the same i will deposite the money but i tink airtel punjab gained lot of coustomers and now they are not borthered aany more about their 3 to 4 years old ccustomers.

insted of resolving the matter you people are closing your eyes.

now listen carefully if the dispute is resolved i will not pay for this disconection time , you are taking matter into deep dispute i will be posting all my dispute to consumer forum , as i got loss of 20500 .00 inr today , as i was not able to swipe credit card of my patient.

so if you dont want to resolve the issue take your instrumets back and let me know your total bill amount after deducting the router charges, late fee ,service tax and i will pay the amount , now dont drag this matter any more i want solution tomorrow.

Best Regards

Dr A S Cheema



213 model town

jalandhar

punjab

[protected]

www.dentalimplantsjalandhar.com

www.implantdentistjalandfhar.com

Dear Sir,
I had availed a prepaid airtel connection in the month of June 2010. I took the connection through an agent at vaikom. I had chanrged Rs.1000/- in the month of July 2010. Then I was using . The balance was Rs. 861/- but suddenly when I call any number I get the automated reply that I have no balance and I need to recharge. I went to the shop in vaikom form where i charged this Rs.1000/- they advised me to again charge for Rs. 200/- then I will be able to use this new Rs200 + the balance Rs.861/-.
Whereas, I could notice that the call amount is deducted from the Rs. 200/- and the previous balance of Rs. 861/-is shown as Zero. I want my balance Rs. 861/- which was stolen by Airtel.
My Sim card No. is[protected] amd ny mobile number is [protected].

Regards,
Gopakumar S Nair

WITH DUE RESPECT
SIR
MY AIRTEL PUNJAB POSTPAID NO WAS[protected].2 MONTHS AGO I MIGRATE MY NUMBER FROM POSTPAID TO PRE PAID.AT THAT TIME I SUBMIT ALL THE REQUIRED DOCUMENT LIKE RATION CARD,DRIVING LICENSE,SNAP & VOTER CARD.
IN LAST WEEK OF JULY AIRTEL DISCONNECT MY SERVICES.WHEN I APPROACH AIRTEL OFFICE THEY TOLD THAT THIS SIM ONLY BE ACTIVATE IN POSTPAID ONLY.
SIR
I WAS USING THE SIM IN PREPAID. SO PLS DO THE NEEDFUL.
THANKING YOU
SUNNY RUSTAGI
[protected]

Dear Consumer Forum,

I would like to tell what sort of people work in Airtel and they call themselves the best service providers.

I had lodged a request for Shifting my Airtel Landline/ Broadband / IPTV to my new address. I was told the SLA for doing the same is three working days (Reference number for this: 367820). Three days went a long time back but I heard no response from them. Then I raised another request (Reference Number :[protected]. After calling them again and again, finally a technician called named Govind. He told me they will come and set up everything. The guy came and told me he can only install Landline and Broadband but not IPTV, surprise surprise, I have not raised a request for IPTV, amazing.

So as per my understanding, they thought If I am shifting to a new address, I will only take landline and broadband with me but not IPTV. He asked me to raise another request, so I called the same best (????) service provider and raised another request (reference number :[protected].

Anyways, he still did the set up but could not activate IPTV and told me that It will be done next day by 12:00 clock.

Next day I tried to called the same technician (Govind), he refused to pick my phone. I guess that must be professionalism on his part. So, basically I did not get my IPTV activated the next day as well.

In the meantime, I wrote to care.[protected]@aitel.in and [protected]@airtel.in as well, but did not get any response. One fine day a guy called, he said he is from Airtel Corporate Office. I explained the problem to him. He said he will check and revert back in ten minutes. Surprise Surprise, I am still waiting for his call.

Also, I got an email and a message from them saying they have resolved my issue (reference number : 367820). Now as per there records, my issue is resolved and I still do not have IPTV.

Its been a month now, is there anybody at airtel who can sort this mess.