Airtel Complaints & Reviews

On[protected] I sms'ed 'BUY' to 54325 to book offer of Airtel DTH @ 999/- who owns airtel postpaid mobiles. By evening I received a call from them (by no.[protected] saying as Airtel customer care, to book DTH. They (Mr. Prashant) instructed me to put credit card no & other details and they transfered the line to IVRS system. I put all details of credit card (HFDC bank) with payment of Rs. 2264/- and the same was debited from my account. Then they confirmed that I will get 1 month economy pack free, free installation, HD set top box , dish antenna. They provided me transaction ID as 10810437 and said will contact you within 48 hrs and the set top box will be installed. They also took my address and phone no.

But today is 18-09-10, after several calls to them no body is figuring out by data and asking for customer ID which they never provided to me. The is total fraud and god knows how can I get the money back. I even sent a email to nodal officer but no reply. who can help me.

dear Sir
myself razz from jaipur My mobile number is [protected] operator Airtel
i have advertizing company
any person hisnumber is [protected]
he call me and say that publish my add free if you not publish my add i will cut your balance
i dont know how he is cut my balance more than 30 times he activated all airtel services in my mobile like mobile tv, hellotune
i dont now how is that possible for that person
he cut my 150 rs. through use net
plz help me sir plzzzzz

i also complain in airtel service center
2 time he give me balance but every time my balance cut
what should i do
plz help me and action against the person
and give me privacy of my balance plz

Dear Sir,
I wish to lodge a complaint aginst the haressment by airtel up east ;as i was having a cell no.[protected] in my name till feb'2010.
Despite of my repeated request in march 2010 to disconnect the service & settle the pending amount in cash from me;but i was told by airtel customer care & their office bearers that they will not be able to disconnect the service.
they can only make the accont inactive for next six months & iff reqired they can reactivate the services.
which i have refused then & there only & asked for a final settlement;which they never did.
moreover they kept on raising the bill with same tariff & payment overdue penalty;despite of phone(no.) not being used from mar'2010 onwards.
now recently i have recieved a notice from airtel people suggesting that i must pay rs 858.00 immediately within a week's time;else giving a threat of legal action otherwise.
through your network i wish to state that it's a very embarassing situation for me & need immediate action;as i have always paid all my bills on time in last so many years association with them(airtel).
despite of that customers are threatened for legal action due to nonresponsive behaviour of those cellular companies office bearers.
Looking for your cooperation in resolving the case at the earliest.
SAMER KHANNA

Hi,

I am using my airtel prepare number from last 7 years.
i had submitted all my document when i had purchased airtel card.
after 7 years today they are messaging me that your document is not available.
I had purchased my card from gujarat and currently i am in banglore.
i dont know what to do.


Thanks & Regards,
Hardik Parikh.

AIRTEL THE BIGGEST CHEATINGBAAZ COMPANY IN THE INDUSTRY!

They
1) Beg to you to get their connection
2) Make you beg to disconnect a connection !


I am going in for

1) A petition the High Court and,

2) A PIL in the Supreme Court against unnecessary harassment of innocent customer in which I will make TRAI a party.

Just go through the communication details as under with them.

Sandip Pal
[protected]@rediffmail.com


Dear Haritha M / S. Vinoda,

Your Customer retention executive (Name : Abhishek Das) had visited my
place on 14/9/2010 and seen the equipment return note and collected a
fresh application for disconnection. I have mentioned the details of
my situation in the note. He said your problem is clear and will be
solved immediately once he updates the system.

Yesterday I got a call from your local billing department, they stated
that one of my old bill for the Month of April, 2010 is due and later
on they said it is ok and I have no dues. I have informed your billing
department that I have cleared all bills upto May, 2010 i.e. the Month
in which my instrument was picked up from my home.

I still receiving calls from your automated voice calling system
reminding me to clear my dues, which I don't have.

If you have any reconciliation statement confirming your claim please
send the same otherwise don't put in irresponsible claims without
proof. Please let me know the way it can be resolved in writing.

Please treat this not as a final notice after which I will be forced to
approach the appropriate authorities for legal recourse. I am giving
you 7 working days from today to revert on this.

Thanking you in anticipation.

Yours truly,

Sandip Pal

Old Subscriber of your land line which was disconnected and instrument
was taken away on June 10th, 2010. (No. [protected])

c.c : ) 1) Mr. Sunil Bharti Mittal, Chairman
2) TRAI

On Mon, 13 Sep 2010 11:45:09 +0530 wrote
>Dear Haritha M / S. Vinoda,
>

>
I am still awaiting your reply and needless to mention that your given
>
time frame has expired. Please note that you have violated the TRAI
>
regulation No 5.Time limit for redressal of grievance of consumers by
>
Call Centres and hope you would take the matter seriously enough at
>
your end?
>

>
I would be happy to know why so much time is required for your
>
organisation to revert on this ? Hope your manpower is sincere &
>
efficient enough !
>

>
Regards,
>

>
Sandip Pal
>

>
c.c :1) Mr. Sunil Bharti Mittal, Chairman
>
2)
>

>

>
On Thu, 09 Sep 2010 23:24:27 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>With reference to your e-mail dated 09.09.2010, you have expressed
>
concern regarding bill for your Airtel fixed-line [protected].
>
>
>
>We would like to inform that your concern regarding bill is already
>
registered with reference number 37342084, addressed within 10.09.2010
>
time 11:00 AM and same is under process.
>
>
>
>Our team is working on this and our executive will revert to you
>
shortly.
>
>
>
>We seek your cooperation in this regard.
>
>
>
>It is our privilege to have you as our valued customer and would like
>
to thank you for your continued patronage. We look forward to a very
>
warm and fruitful association with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>Haritha M
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc: [protected]@bharti.com
>
>Sent: 09/09/2010 06:16:57 PM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1673257|]
>
>
>
>Dear Ms. S. Vinoda,
>
>
>
>As stated by you I am waiting for your reply / addressing of my
>
concern
>
>by your stated deadline i.e. by 10/09/2010, 11:00 AM.
>
>
>
>Regards,
>
>
>
>Sandip Pal
>
>
>
>c.c : Mr. Sunil Bharti Mittal, Chairman
>
>
>
>On Tue, 07 Sep 2010 13:56:51 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>According to your telephonic conversation dated 07/09/2010, you have
>
>expressed concern regarding billing discrepancy and cancellation of
>
>your Airtel fixed-line [protected].
>
>
>
>We understand the agony of the situation and the inconvenience you may
>
>have experienced.
>
>
>
>However, we would also like to inform you that your concern regarding
>
>billing discrepancy and cancellation has been registered with us along
>
>with the reference number 37342084 and it has been forwarded to the
>
>concerned department. The same will be addressed by 10/09/2010, 11:00
>
>AM.
>
>
>
>We thank you and value your association with Airtel.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in.
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>S. Vinoda
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc: [protected]@bharti.com
>
>Sent: 07/09/2010 08:48:47 AM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1671093|]
>
>
>
>Dear Harshita M,
>
>Please find attached the AIRTEL Customer premises Equipment Return
>
>Note
>
>215298 dated 10/6/2010. I am unable to understand after the telephone
>
>Instrument and Modem/Router Pickup how could you keep charging me?
>
>Also
>
>the line connection was retained on the request of cutomer care for a
>
>few days and further disconnection of the voice line was requested
>
>through your AIRTEL Hot line from your Salt Lake City Centre Hub.
>
>After
>
>this request your pickup guy picked up the instruments.
>
>
>
>I am also sorry the I wont be able to pay your cheating intention any
>
>further. The bills doesnt show any consumption and your charge is the
>
>monthly minimum amout in the first bill and the second bill you havge
>
>added the late fees along with the monthly charges! I would further
>
>request you to clarify your stand on this.
>
>
>
>Yours truly,
>
>
>
>Sandip Pal
>
>
>
>C.C : Mr. Sunil Bharti Mittal, Chairman
>
>On Tue, 07 Sep 2010 02:11:08 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>With reference to your e-mail dated 06.09.2010, you have expressed
>
>your concern regarding bill for your Airtel fixed-line [protected].
>
>
>
>We would like to inform you that, as per the reference number
>
>37261894, as per our records on 01.05.2010 you have been retained with
>
>voice line and dsl line got deactivated, hence we had charged for the
>
>same. We regret to inform you that we are unable to provide any
>
>adjustment towards trhe bill.
>
>
>
>It is our privilege to have you as our valued customer and would like
>
>to thank you for your continued patronage. We look forward to a long
>
>and fruitful association with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>Haritha M
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc: [protected]@bharti.com
>
>Sent: 06/09/2010 06:06:33 PM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1623370|]
>
>
>
>Dear Haritha M,
>
>
>
>Today again your much promised deadline of 5.30 p.m is over. This is
>
>happening repetitively and no solution being provided till date. As
>
>informed before I have paid my last in use bill for the Month of June,
>
>2010 [Landline - [protected]] and your office representative had
>
>picked
>
>up the Telephone instrument and Router / Modem on the 10th June, 2010.
>
>
>
>Unfortunately your telephonic reminders for payment is still coming to
>
>me on my BSNL no[protected] and also I have received bills for the
>
>unused period [till date July and August, 2010]. I have provided all
>
>evidences including the equipment return note and you are always
>
>sending me a promised mail to resolve the matter in 24 Hrs whereas it
>
>is going on for Months now.
>
>
>
>This unprofessional behavior / service was not expected by me and I
>
>the
>
>way I am getting harassed I am almost deciding to remove all other
>
>telephone line / DTH / mobile connections etc. that I have of Airtel.
>
>This is proof enough for the kind of harassment you provide your
>
>customers who have clean track record! I have to approach the consumer
>
>forum hereafter and also sending a copy of all the communication to
>
>Mr.
>
>Sunil Bharti Mittal.
>
>
>
>Your next reply should have a confirmation this time.
>
>
>
>Yours truly,
>
>
>
>Sandip Pal
>
>
>
>c.c : Mr. Sunil Bharti Mittal, Chairman
>
>
>
>On Sun, 05 Sep 2010 11:18:49 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>We regret for delay in responding to your mail.
>
>
>
>With reference to your e-mail dated 31.08.2010 , you have expressed
>
>your concern regarding bill for your Airtel fixed-line [protected].
>
>
>
>We would like to inform that your concern has been registered with us
>
>with the reference number 37261894 and the same will be addressed by
>
>06.09.2010 time 05:30 PM.
>
>
>
>Our executive will get in touch with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>Haritha M
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc:
>
>Sent: 31/08/2010 09:12:34 AM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1613805|]
>
>
>
>Dear AIrtel Customer Care,
>
>
>
>As promised I am enclosing the
>
>Customer Premises Equipment Return Note Caf No. 215298 dtd. 10/6/2010
>
>and the two bills that you have raised while even the instrument was
>
>not there in my premises!
>
>
>
>Hope your response will be proper this time.
>
>
>
>Thanking you,
>
>
>
>
>
>Sandip Pal
>
>
>
>On Mon, 30 Aug 2010 13:25:43 +0530 wrote
>
>
>
>Dear Customer,
>
>
>
>
>
>
>
>
>
>
>
>With reference to your e-mail dated 30/08/2010 regarding cancellation
>
>of your Airtel fixed-line [protected].
>
>
>
>
>
>
>
>
>
>
>
>Your concern regarding delay in cancellation has been forwarded to the
>
>respective department and the reference number is 37023812 and same
>
>will be resolved by 03/09/2010, 10:30 AM.
>
>
>
>
>
>
>
>
>
>
>
>Our executive will get in touch with you.
>
>
>
>
>
>
>
>
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>S. Vinoda
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc:
>
>Sent: 30/08/2010 09:50:16 AM
>
>Subject: Re: [protected]
>
>
>
>Dear Customer Care Executive,
>
>On my application for removal your person had visited my premises and
>
>have taken away both the Telephone instrument & the modem vide AIRTEL
>
>Customer Premises Equipment Return Note Caf No. 215298 dtd. 10/6/2010.
>
>
>
>I have paid the bill for June, 2010 and there is no bill payable from
>
>my side. I have to look for legal options being a lawyer and
>
>contacting the consumer forum in case you still keep harassing me.
>
>
>
>
>
>I will scan and forward the CPER Note tomorrow.
>
>
>
>
>
>Regards,
>
>
>
>Sandip Pal
>
>
>
>On Sat, 28 Aug 2010 16:35:48 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for showing interest in our services.
>
>
>
>This is with reference to your interaction dated 27/08/2010regarding
>
>bill related discrepancy for you AirtelFixedline number [protected].
>
>
>
>We would like to inform that as per the reference number 35687298,
>
>duly verified your bill it has been charged as per your usage .
>
>
>
>Therefore as per the ticket no 1046482, the voice line has been
>
>retained and dsl line is deactivated. Checked as per the records
>
>waiver
>
>is not applicable.
>
>
>
>It is our privilege to have you as our valued customer and would like
>
>to thank you for your continued patronage. We look forward to a very
>
>warm and fruitful association with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in.
>
>
>
>Warm Regards,
>
>
>
>Tanuja M.S
>
>
>
>Customer Care Executive
>
>
>
>Bharti Airtel Limited
>
>This e-mail and any files transmitted with it are for the sole use of
>
>the intended recipient(s) and may contain confidential and privileged
>
>information. If you are not the intended recipient, please contact the
>
>sender by reply e-mail and destroy all copies and the original
>
>message.
>
>Any unauthorized review, use, disclosure,dissemination, forwarding,
>
>printing or copying of this email or any action taken in reliance on
>
>this e-mail is strictly prohibited and may be unlawful.
>
>The recipient acknowledges that Bharti Airtel Limited or its
>
>subsidiaries and associated companies(collectively "Bharti Airtel
>
>Limited"),are unable to exercise control or ensure or guarantee the
>
>integrity of/overthe contents of the information contained in e-mail
>
>transmissions and further acknowledges that any views expressed in
>
>this
>
>message are those of the individual sender and no binding nature of
>
>the
>
>message shall be implied or assumed unless the sender does so
>
>expressly
>
>with due authority of Bharti Airtel Limited. Before opening any
>
>attachments please check them for viruses and defects.This e-mail and
>
>any files transmitted with it are for the sole use of the intended
>
>recipient(s) and may contain confidential and privileged information.
>
>If you are not the intended recipient, please contact the sender by
>
>reply e-mail and destroy all copies and the original message. Any
>
>unauthorized review, use, disclosure,dissemination, forwarding,
>
>printing or copying of this email or any action taken in reliance on
>
>this e-mail is strictly prohibited and may be unlawful.
>
>The recipient acknowledges that Bharti Airtel Limited or its
>
>subsidiaries and associated companies(collectively "Bharti Airtel
>
>Limited"),are unable to exercise control or ensure or guarantee the
>
>integrity of/overthe contents of the information contained in e-mail
>
>trThis e-mail and any files transmitted with it are for the sole use
>
of the intended recipient(s) and may contain confidential and
>
privileged information. If you are not the intended recipient, please
>
contact the sender by reply e-mail and destroy all copies and the
>
original message. Any unauthorized review, use,
>
disclosure,dissemination, forwarding, printing or copying of this email
>
or any action taken in reliance on this e-mail is strictly prohibited
>
and may be unlawful.
>
The recipient acknowledges that Bharti Airtel Limited or its
>
subsidiaries and associated companies(collectively "Bharti Airtel
>
Limited"),are unable to exercise control or ensure or guarantee the
>
integrity of/overthe contents of the information contained in e-mail
>
transmissions and further acknowledges that any views expressed in this
>
message are those of the individual sender and no binding nature of the
>
message shall be implied or assumed unless the sender does so expressly
>
with due authority of Bharti Airtel Limited. Before opening any
>
attachments please check them for viruses and defects.
>

>

My Airtel Digital Tv Customer ID is [protected], on 10th of Sep 2010 the adopter provided by airtel for the STB got blasted and i have raised the complaint on the same day and the service request reference no provided by airtel customer care is 3831851. Till date the problem been not rectified, when i check with the customer care they use to say back end team will be calling me within 2 hours and no one called me to till date.

[[[[[[ PLEASE GO THROUGH BELOW MAILS I HAVE mail TO AIRTEL DTH.
YET NO POSITIVE RESPONSE RECEIVED FROM AIRTEL DTH PERSONALS. ]]]]]

Connection in name of: VIRAL KHATRI.
CUSTOMER ID: [protected].



From: Gmail Viral <>
Date: Mon, 13 Sep 2010 15:37:21 +0530
Subject: New connection
To: "[protected]@airtel.in" <[protected]@airtel.in>


Dear sir,
I have applied for new connection via 12148.

Mr. LAXMAN had guided me for product AIRTEL HD. Had ordered it on
SATURDAY I.e 11/9/2010 & made payment via credit card.
Now according to Mr.LAXMAN & commitment he made was same day
installation. And failed with this commitment. I had thrice asked him
that will installation be done by today EVENING. And he repeatedly told
yes.

I talked to 12148 many times and told will do installation on
12/9/2010. & was nt installed.

yet as on today I.e 13/9/2010 installation is not done. I hve called
in morning for the same & talked with Mr.NILESH. He told me will check
status & call u within a hour. Since i didnt received any call after 3
hrs I called again. The representative didn't told me name & whn I
inquired about my new connection he talked rudely tht it will be
installed & told me not to call again and again for the same and
disconnected call.

Since after this attitude of AIRTEL dth personal, I thnk eirther AIRTEL
have no interest to sell product & is only interested in harassment &
thinks customers are their PEONS.

Hope to resolve this matter at earliest.

Rgds.
Viral Khatri.


[protected]@airtel.in
date Wed, Sep 15, 2010 at 4:42 PM
subject New connection REMINDER 2
mailed-by gmail.com


Dear sir,
REMINDER2

WITH REFERENCE TO ABOVE MAIL.
I HAD CONTACTED 12148 & HAD CONVERSATION WITH MR.NILESH. AND HAD
GUIDED ME TO CONTACT DISTRIBUTOR IN AREA. I HAD PLACED ORDER WITH
AIRTEL 12148 ONLINE AND WHY I SHOULD CONTACT DISTRIBUTOR.

SECONDLY I HAVE CONTACTED DISTRIBUTOR. AND DISTRIBUTOR TOLD ME THAT
COMPANY IS NOT SENDING HD SET TOP BOX, AND MISGUIDING CUSTOMERS & FOR
IT DISTRIBUTOR HAVE TO SUFFER AND HEAR WORDS.

REQUESTED TO REVERT AT EARLIEST.

RGDS.
VIRAL KHATRI.


((((since above mail was not replied i wrote to nodal officer))))


Dear sir,

I have sent above mail at [protected]@airtel.in

Airtel customer care 12148 is misguiding me. you can go through above
mail and oblige.

At time of payment and all commitment is made for same day installation.
*after payment*
while contacting on 12148 Mrs. Reshama is telling it takes 72hrs for
installation.
Other representative Mr.Nilesh tell it takes 48hrs for installation.
on next call another representative tells you have to contact you
nearest dealer for it. (WHY SHOULD I CONTACT DELEAR IN THIS CASE AS PURCHASE PROCEDURE IS DONE ONLINE VIA NO.12148)
Then also I had contacted dealer and told we are running out of stock of AIRTEL HD
box.

This thing of airtel is really very very hilarious. You are requested to
do needful at your end.

your cooperation in the matter will be highly appreciated.

Many Thanks.
Viral. Khatri.


{{{{On 17/9/2010 FOLLOWING MAIL TO NODAL OFFICER & [protected]@airtel.iN }}}}

Dear sir,

I am not able to talk to Mr.Gopal. Suryavanshi (GUJARAT AIRTEL DTH NODAL OFFICER).
He is always in meeting from last 7 days. As there representative responds.
On website there is a NO.[protected]. This is given as contact no. for Mr.Gopal but he is never at desk
from last week.

So my question, is a nodal officer appointed to server customers problem or to manage supplies of set top box?
as not able to do both....

Instead of him I had talk with Miss. Pinky. And was a worst thing. She
cannot understand problem.

And gives no of Mr.Narayan.([protected])
Mr.Narayan gives no. of Devang.([protected])
Mr.devang gives no. of Kripesh ([protected])
I HAD CALLED TO ALL THIS GYUS. And this thing goes on.

So I doubt that is this the thing for which nodal officer are appointed. (VERY POOR ASSISTANCE)
Its really a very very hilarious thing about airtel irresponsible officers.

Hope nodal officer Mr.gopal. Revert to this mail and gets problem solve.

Many thanks.
Viral. Khatri.





Dear sir,

If there is no HD box with AIRTEL they should not take order.
And there should be system like giving booking numbers.
When booking no. comes then only credit card should be punched for transaction. Why does AIRTEL needs advance payment for delayed services.

You are requested to look into the matter and install HD box at earliest. As I have seen online there are many problems related to late installation.

SOME RESOLUTION SHOULD BE PASSED FOR IT.
Instead of misguiding customers.

As this was my worst experience.
I would not suggest other to buy AIRTEL DTH.

Hope my problem to be solved at earliest.

Rgds.
Viral khatri.


REQUESTED TO REVERT ON MY MAIL

Sir/Madam.
Recently, i received a highly over rated bill , on my airtel broadband connection. I expect it to be 220, but i got a bill of RS. 2500 . The everyday usage list on the bill is completely fake, as have never used this connection since last 6 months almost ( All my past cancellation requests and also the last bills reflect the 0 usage). As since last 6 months, I am using my MTNL connection for my internet requirements. However keeping the airtel connection just to fall back upon in case there is some problem with MTNL lines.
After getting the overrated bill, i immediately (on 11.sep.2010) called the customer care to resolve it ( complaint no.:[protected]. They replied me to solve it only uptil 18 sep 2010

I highly doubt the problem is related to either faulty lines or modem. So with the fear of getting an overrated bill again, and so not waiting for 18 sep 2010, i also, requested to cut off the internet lines with an immediate effect. ( Request: 1191489 ). However this request is constantly being ignored, and even after launching my request to end up this faulty connection on 11.sep.2010, no officer has yet visited me to solve the issue. I fear that their delay would end up in charging me with an unaffordable amount by 18 sep 2010 with a fake usage list again.
After 6 days of waiting i got a call from Airtel (17 sep. 2010), that they have come to the conclusion that the bill generated is ok. On asking, what was the process through which they came to this conclusion, they just told me that it can't be disclosed. I was surprised that after 6 days of waiting, no airtel officer ever came to check the lines, or modem, and they just report me back that the bill is ok.
I even requested them to provide me the website list ( as i am sure, it must be fake, as i never used the internet connection ) they were unable to do so.
As i discussed more, they just reopened the case.Sir/Madam, they have already taken 6 days for this, and yet they have not solved my problem. I am sure, after 6 days, they would again report me with the same declaration, without even looking into the case. They are delaying this case, and i may recieve my next inflated bill ( However i have already told them to cut off this connection at 11 sep only).

Sir/ Madam, what i need is only the list of websites which according to them i have accessed in this month. With their attitude and services i don't hope any information regarding for what they are billing me such a high amount, when the fact is my internet consumption was almost nil, as it is since last 6 months.

Please help me in resolving this issue.
thanks

Vishwas Gagrani
[protected]

I have recharged my mobile phone number with Rs 50 only through online. The amount was deducted from my bank account but never got recharged in my phone. I have given 7 complaints in written to the nodal officer as well, but still not have resolved.

It is a best example of the pathetic service that Airtel offers to its customers.

Moreover when i called the customer care they cut Rs 3 from my account for talking to them and registering a complaint.

Moreover the customer services reps think they are doing a favor by answering our calls. They forget they are getting salary because we are using their services. One rep told me it is not possible to recharge Rs 50 online and only Rs 350 can be recharged online. That bugger even cannot understand or did not understand deliberately and kept on telling Rs .350 continuously. Looks like he was screwed by his boss that day :). Anyways the problem remains the same and still not resolved after 30 days of the incident. Looks like the INdian Police department is performing better than these corporate crooks.

I recommend, do not use the so-called online facility for anything for these corporates. They say it is for the user benefit, but it is actually a strategy to cut cost for them and pocket the consumer's money. Shame on the Financial Auditors also who audit these company's accounts and give a clean chit. If Company like Satyam can do frauds, why not Airtel.

Wake up consumers!

Recently I have moved to London for business visit. Before coming to abraod I recharged my Airtel mobile - [protected] with 2000/ Rs to ensure I will work in roaming.

But after week I landed in London , I got error message on my mobile saying SIM REGISTRATION FAILED. I called Airtel customer care and even sent email to customer care but didnt get any response from them.

One fine day , I got reply from customer care that my number has been disconnected and I will have to for new connection. Without any information airtel disconnected my number and made it available for sale which is not legal.

Can you please look into this and let me know if I can get my number and rupees back.

I was using 0.facebook.com in my mob as it indicates in both facebook website and in mobile browser stating tat its free.
But aft aug 31 thy were charging me. like around 10 rupes and more of every time ..
tis website is a full text version adn still dono hw it took tat much KB's..
and tis is really a wicked answer i got from airtel customer care saying only the login page is free and if i login and enter inside thy'll charge..
for wtf thy give its free FB browsing in FB websites and even at the top of mobile browser i dono.. cheat.. !! lost many balance in tis..@

Requesting ID proof resubmission

Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]).
I have received a call from Airtel, demanding me to resubmit my id-proof also they told me that Mobile Sim Registration is not made to my number correctly. they told with some other name the actual registration is done.

So i have totally confused, also to verify this i have made a call to Airtel prepaid complaint - 198;

in that i have made a complaint that i have got a call, asking me id proof re-submission, but the customer support person told that all the documents submitted so far is clear, also i have verified the mobile sim registration is done in my name only.

i have given the complaint with the number in which i get the call from,

but still i am below getting message from AT-Airtel daily,

"Last chance to avoid disconnection. Last date extended, pls submit your document & form before 19-Sep. Also get Free 40 A2A minutes, pls ignore if sumitted already"

I am confused whether i have submit or not, if they have already then, why submitting again.

I am Biranchi Narayan Nayak. I am an AXIS Bank customer. And I have savings account with NetConnect facilities for Internet Banking.I am a prepaid AIRTEL customer. I have registered my Mobile number (AIrtel subscriber) on the Banks's website http://www.axisbank.com. Every time i do an online transcation, an SMS is being sent from the Bank to my mobile having the NETSECURE token. And using that token we perform our internet transaction.

But for few days i am not getting the NETSECURE token on my mobile phone , and most of the times the SMS reaches me after a long time by then the transaction would expire. But it is clearly mentioned in the Banking site that the SMS bearing the NETSEURE token would reach within 1 minute.

When I tried to contact the Airtel Customer Care (198), they were not able to give me satisfactory answers. I couldn't do the transactions on time, due to which i had to bear heavy penalty.

Please let me know what are the actions that i should take against the Mobile Service Provider and recovery my money.

Hello,

Please refer to the complaint below:
http://www.consumercomplaints.in/complaints/airtel-dth-c422897.html

I was told by the managers that the relocation will not be charged.

Why the hell should I pay you Rs. 300 when you have only partially provided the services.
The service provided was pathetic and I demand a refund.

Else I should take this matter forward legally.

regards,
anubhav
Customer No: [protected]

My Airtel digital TV A/c No. is[protected]. My compliant No. is 3816872 I booked this complaint on[protected] at 12.33 PM.

Representative on toll free No. [protected] has assured me that ur compliant will be resolved today till 5.30PM today.

I again called at 5.56PM on the same day than also representative on the same toll free no. assured me of the same time limit.

but no technical representative visited or called me up

So I again call on toll free no. at 7.25 P.M. ON[protected], this time ur representative said that we will SMS you our dealer phone No. on which you have to call. I did not get any SMS I again called on ur toll free No. were I was provided with the Mo. No. of the dealer Mr. Ravi, Mo.No.[protected]. I called dealer on sunday but he did not answered my Phone

I 9.45 Pm on sunday 12-9-10 itself.

On monday[protected] I was provided with various Mobile and Telephone No's of Technical person but of No use.

My complaint has not been solved till 16/9/2010 3.45PM

Company are there only to sell their products, does they are not bound to provide after sale service to their customers

from[protected] to[protected] my airtel DTH connection is showing NO SIGNAL but airtel company has not provided any assistance to me.
The dealer and the customer care executive not support my queries still now, Dealer ask for Rs.250 for remote and Rs.100. for petrol but the executive ask for only Rs.150, It is also a difference between company and dealer, So please solve this problem, I am very frusted from Airtel digitel service.
Shyam Singh
[protected]

I recently changed my Airtel connection from prepaid to postpaid. In my plan I have 5000 SMS free and I am using GPRS 2GB @Rs.98. Till now I would have sent around 1500 SMS and I use facebook everyday in my mobile. In the unbilled amount they charge Rs.1 for every SMS and 30p/50Kb. My unbilled amount is now Rs.2200, still 6 days more to prepare the bill. I got a SMS telling "you to pay Rs.1500 now since your credit limit is Rs.1200". Then I spoke to customer care and the person told not to worry and he would revert it back. But today I got a SMS telling that the outgoing is barred.

Even after taking to the customer care executives and their manager, they told that this is their policy and I should have increased your credit limit. And I had no choice but to pay Rs.1500.

My question is if I use all the 5000 SMS (which are free as per the plan) and 2GB for internet (which is free as per 98 plan), the unbilled amount will be more than Rs.17,582(5000 + 12,582) but the actual billing would be Rs.349 as per plan. Even if I increase my credit limit to say Rs.10,000 in this case, these Airtel guys would then say that you have exceeded your credit limit and you need to pay Rs.10,000 immediately to unbar your connection. What is TRAI doing or is it unaware of this?? Stern action should be taken for service providers who cheat cheat their customers like this in the name of "policy".

This is in regard to the complain against my customer id:[protected]

My Air Tel DTH was again have problem regarding No Signal again within 6 month of changing Setup Box.

So i registered complain regarding it on[protected] and my complain no. is 3741264 and representative tell me that our engineer will resolved it within 24 Hour.

But after two days no one can come to solve the problem. so i again call them on 3rd Sept. so they said will forward ur complain and wait for 24 Hr.

Then again no one come then again i call customer care and they again said me the same so from last 16 days i am not geting any servise from Airtel DTH.

So you are kindly requested to resolved my problem as early as possible or take ur DTH system and return my money back, so i can buy new one from other company.

And also i am not able to seeing my TV from last 16 days so ur kindly requested to refund my 16 days money to my account till i dont get solution.

I am facing this problem third time before 6th month i had same problem and Airtel DTH was resolved after 3 complain to u and taking 2 month and also dont get refund of that 2 months.

Now u have to take Hard action against Air tel DTH servises.

Pls so ur kindly requested to provide my money back and i dnt want to use airtel dth anymore.

Due to this i cant able to see any news , any show , any serials, any cricket match etc. so Airtel DTH have to pay for this also.

If right now they will not get solution then plsssssss ban on Air Tel DTH connection and take hard action.

Regards,

Pratik D. Parmar - [protected]

am from Hyderabad. My son joined at VIT, Vellore on 05.07.10. I have taken Airtel SIM card for my son with No.[protected] at VIT campus and paid Rs.865/ for SIM & Package. And My son submitted one photo, VIT ID Card & 10th Marks Memo. They told within one day it will be activated. The third day i.e. 07.07.10 when we asked for activation they asked to pay Rs.150/- for activation. We have paid Rs.150/- also. But till today ( 16.09.10) SIM not activated and nobody responding at VIT stall when we ask.

Suggest me what to do.

Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]). They are demanding me to submit my proof frequently. i have submitted already 3 times and still they are demanding and they are not ready to accept my proof in emails and they need me to meet them in person and submit the proof. This is highly idiotic.....

The telecommunication companies these days are changing their policies in India at a fast track. They are loosing faith in customers and deviating more towards investing in smaller countries. These companies are in fact loosing ethics and lacking professionalism. This may be the result of their incompetent induction of professionals in different areas. which clearly indicate that these companies are in want of revenue at any cost. On the other hand they talk about Eco-green India, actually it is cost cutting at customer level, which saves money by not sending bills to the customer, May be this idea is noble if true. But it seems to be carrying an hidden agenda behind all this, about which a common customer is unaware of. The customers is the pillar of the company and the policies made by them these days are creating a huge gap between them and the customers. I think it will have a very bad impact in near future.Their employees are away from their job responsibilities. These scenarios may be present in other similar companies and i am sure you must be a victim of such things sometime,if you are a customer.These days these companies are working at a slowest speed and lack in making quick decisions to solve a customer problem. they have created lot's of division to improve the quality but they are unaware that the growth depends upon the slowest working division irrespective of the other divisions whether they are working fast. I am not a management guru, but i know that creating new business or buying other sick units, or small companies in small countries is NO Growth. You are only self satisfied since you are creating a dissatisfied customer's base on the other hand.

I am the victim of such circumstances with this companies being a old customer, i have observed many changes since the beginning at various levels even at the appellate or whether it's nodal level. I think there exist a great deal of communication gap among all levels and it seems that every employee is trying to save his/her skin whether he/she has to make false promises,lies, keeping customer in dark, changing policies with any intimation to the customers etc.

The only good step for the customer is to approach the Consumer Court , No doubt you can solve your issue, but why it happened? who created this discomfort for you & why? This is still a big question again, I wish they worked in ethical way and treated us like real customers instead of money making donkeys.
The top brass, the actuaries, the management gurus in these companies should realize this soon or it will be too late.


In my view point these big houses should be brought under RTI by the Government.