Airtel Complaints & Reviews

If you are thinking of getting DTH satellite TV, I would suggest stay clear of Airtel DTH!

For the simple reason: if something goes wrong (and it frequently does), you will go completely bonkers trying to get in touch with someone to register a complaint, or to find out why no one is the least bit bothered to solve the complaint.

They have toll free number, but believe me, it's absolute bull**t. It takes a long time before it gets to any option to 'speak to a customer executive', and then you will be on hold forever. Actually, it is not forever, since after 10 minutes, it will simply disconnect you, without even saying 'Goodbye' And for 10 minutes you have to listen to Airtel telling you how important you (customer) are to them, and to please hold on. What a F!&3*g joke. I have tried calling from different numbers, different phone operators (to make sure it was not a problem from my side), but the same result. In between, the IVR will tell you to press 9 to speak with a living person, but when you press 9, it will say 'invalid option'.

So the bottom line is...go with Tata Sky. Apparently, the best thing about them is their customer service. If that is the case, even if they are a bit more expensive, believe me, you'll thank me for this advice later.

I want to unsubscribe gamesclub in my phone. i dont know how it downloaded in my phone.
Pls take immediate action.
My mobile number is [protected]
Thanks
Narender Bhutani

Dear Team,I am using airtel prepaid card with no[protected].I am using this no since last 5 years.Presently from last 15 days I am not able to send outgoing messages.Every time I Call Customer care they transfer phone to thier supervisor and than it gets disconnected.Second thing I want some clarifiaction on how the customer Care no can be chargeable?Kindly help in getting the problem ressolved ASAP.

Regards
Saurabh Shah

Kindly note that This is Sachi Otia from Ahmedabad where I am using tata sky at my house I have not taken any of Airtel service but somebody else has registered my mobile no. to company for airtel digital service & I am getting crazy calls & massages for promotional offer.

Pls note down Customer ID [protected] which is not mine & my mobile no. is registered at Airtel for communication by somebody else whom I dont know a tal.

I am just fed up with these massages I have already mailed to Airtel but they are not bothered to revert back & still massages are coming.

Kindly revert for the same as soon as possible.

Sir,

Sub : Complaint reg broadband connection,
REf : Application vide subscriber enrollement form Sl. No. 109081 dated 07/06/2010 , SEF No.RSP109081


I had, vide my application cited above applied for an Airtel broad band connection for my residence at Flat No. B2-602, Lunkad Colonnade, Viman Nagar, Pune 411014, on 07/06/2010, furnishing therein, all necessary documents , viz. id and address proof. I had opted for a 6 months combo package ( 6 months tariff for 550 plan and DSL modem , as indicated by the sales executive), by paying Rs.3033.00. ( inclusive of taxes ), vide IDBI cheque No. 533595 dated 07/06/2010 for the amount. The application was submitted to the sales executive
Mr. NITIN DEDGE, FSO Code 37463, having mobile number [protected]. He had assured that the connection shall be activated within 96 hours.
The connection was not provided even after completion of the stipulated time. Itried to contact Mr. Nitin Dedge continously, but i didint get any response from his number. Subsequently I got a call from the modem provider, BINATONE, indicating that I have to make payment for the modem by cash and takle delivery of the same. As I was told that the package includeds the cost of the modem, ( as also indicated in the application form), I tried to contact Nitin , however, no reponse could be obtained. Subsequently, I tried to contact another executive Mr. Santhosh and Mr. Chetan, group leader for Airtel broadband services, Viman nagar, but none of them gave me any response. I approached your Broadband customer care centre in Viman Nagar on 13/06/2010 to enquire about the problem but they said they couldnt provide help either.

I have been running from pillar to post for the last few days for getting the connection activated, however, with out any success. I had opted for Airtel to other cheaper alternatives thainking that you shall be providing better and faster services. I am utterly dissappointed the way your personnel has treated me. Further, it is observed that the payment has been duly debited from my account, but none of your authorised personnel has found time yet to even call me up and apprise me the situation, leave alone providing the connection.

I request you to please attend to the problem at the earliest and redress the grievance before i am constrained to pose the problem to concerned applelate authorities.

I have an airtel prepaid connection.
I received an automated call from airtel customer care that my address proof is not verified and i should re-submit the documents within 24 hrs failing which my outgoing calls will be barred. As i was out of station at that time, 2 days later i went to an airtel office in Koramangala 4th block (Bangalore) and submitted the documents. They told me the services will be restored within 48 hours. By this time both my incoming and outgoing calls had been barred.

Even after one week the number continued to be "invalid". I kept calling the customer care. First time they told me that they had received the documents and that it is being processed and will be restored in 24 hrs.
Again after 2 days i called them again because there was no progress, the executive then took the complaint and told me that all my problems would be solved by 7th of june 2010.
By the 8th of June and i had lost my patience and called them again, this time the executive told me that the number has been recycled and i had to take a different number. After expressing my annoyance at their customer service he transferred the call to a senior executive. Now this guy tells me that I was supposed to take a duplicate sim on the day of submitting the docs itself – point to be noted neither the airtel office people nor the ‘n’ number of customer care executives I had called before this had mentioned this. I think they expected me to “assume” that I need to take a duplicate sim.
Forgetting the past, I went to the same airtel office (Internet Point, koramangala 4th Block, Bangalore). I told them all that had happened. He had no answer to why they had not processed my re-submitted documents. Then I “re-re-submitted” the documents and took a duplicate sim which was supposed to be activated in 48 hrs ie on June 12th 5pm. Now its past 89 hours – and my number is still invalid. I called up the customer care after 48 hours and they are telling me that they have not received the documents yet and have asked me to get in touch with the airtel office again.
As if to assuage my fury, I learnt that I was not the lone victim of the irresponsibility of Airtel customer care. My friends who were trying to convert their postpaid to prepaid connection had faced similar problems. Also my relatives using Airtel in Kerala have also had such issues. Airtel might be good in coverage but our experiences give a very good picture about their customer service. Hope atleast after this complaint my number becomes “valid”. 

hello sir,

It is not relevant that Airtel is now applying charges to talk with customer care executive. Last night, I called to customer care to know about special offer for sms. After talking with CCE, I realized my balace was reduced. it is wrong that u are taking money to talk with CCE.In telecom sector no one is applying charges
to talk their CCE
So please remove these charges ,and customer can resolve his/her problem frequently.

My no is [protected]

I am Sanjeev Nair, NRI from Abu dhabi. I have taken a pre-paid mobile phone connection from Airtel from a shop in Mallapally in Pathanamthitta Dist, Kerala in July 2009. I have paid Rs. 2500/- for my fancy number [protected] as demanded by the shop owner. He told me that this is a life time SIM and I have paid upto April, 2012. The message from Airtel also confirmed the validity of the SIM. When I left India, I had a balance of more than 2000 rupees and after coming to Abu Dhabi, I use to get messages from Airtel. Few days back, this SIM got disconnected, and i contacted my cousin to find out the reason. He says, there are some conditions for this connections, which was not told to me or informed me either by SMS or by any other means, in which if this connection is not active for more than 3 months, it will be disconnected by default. This is a total injustice to me as an NRI, who use to visit his home once in a year and spend lot of money on my mobile. How can
Airtel disconnect my SIM which had an expiry upto 2012 and have balance of 1160 rupees, without informing me by SMS or Mail or Call ? I want to continue with my airtel with my same number, if they allow me to do so or get back the my money and take a new connection. Will you please consider my request?

Airtel's friend locator is a farce. The SMS confirmation doesn't work and says 'Keyword not found'!!! How are we supposed to add friends otherwise? The call centre does not even know that such a VAS product exists leave alone knowing how to handle these queries!!! The call drops since they can't fix this. I've been charged 10 rs with no result.

My airtel mobile no. [protected] got recharched with Rs.98/- (Unlimited GPRS Pack) on 11.06.2010, which was activated on the same day and i used Mobile Office settings to surf the internet. Every thing was right till sunday when i tried Airtel live to brows the net and wrongly subscribed Yahho Mail (Hovever it was not required) which costs Rs. 10 for 7 Days. OK I have no problem for the payment of yahoo subscription but i lost Around Rs. 20 for that and i need clarification for that from airtel. Immediately i chaged my phone setting from airtel live to mobile office and surfed yahoo mail through application which was downlodaed earlier. Within 5 minutes i lost Rs. 15/- from my calling value. As per airtel portal browsing is completely free for airtel live and charge of 30 Paies/20 KB is taken for internet browsing through airtel live and there should not be any caharges for internet surfing/browsing when unlimited GPRS pack is activated. Then i called customer care around 1430 hrs. with request reference no. [protected] where i found Mr. Deep who was just trying to make me fool by saying that u browsed net with airtel live settings throuhout. This is very obvious that i better know what setting i am using. Anyway he did not give any clarification regarding the issue and refused to provide surfing details which means there is some hidded cost livied.
This is requested to provide my surfing/browsing details (Usage Data) and sunbscription information on my prepaid number.
Regards
Praveen Kumar Singh
M.NO. [protected]

What I have received for a couple of days now from Airtel DTH is the most disgusting and worst I have ever encountered. The ill-fated day that I chose to purchase this product has given me agony and stress.

The product was purchased from a dealer (Sri lakshmi - Hyderabad). The product was installed but the Activation was not done until 76 hours. After the Activation (after a lot of phone calls) the package was incorrect as I paid Rs.1750 (All packages for 3 months). However, I was provided with limited channels which is South Value. I then contacted the dealers again (Kapil - [protected], Kiran-[protected]) who have declined to help me and asked me to contact the Customer Care. I contacted the customer care and spoke to Vandana who by the way is deaf to my hearing. However, after a little persuasion she said that the package will be changed by the end of the day all of a sudden. When I asked for a reference number she denied providing me that and then hung up. I then waited for 48 hours and contacted again. This time it was Roshini. A little worse than Vandana she informed that my subscription was changed by the dealer from South Value to South Jumbo and that is the reason my balance now shows negative. I called the dealers back to enquire but no response for the past 3 days.

I am at a stage to destroy the DTH setbox and the dish in front of an audience of all Airtel employees just to prove my disgust towards this company's response to customers grief. I abuse myself everyday for purchasing the product.

I have already taken an oath not to purchase Airtel products in future and will educate everyone to do the same.

I hope this can be resolved sooner before I destroy it.

Customer ID: [protected]
Phone: [protected]

Every customer care executive have different and incomplete information about their services. They never give the full information and if we call again to confirm then they disconnect your call. I am very much dissatisfied by their services and new schemes they launched time to time.
case 1:
I called 121 to get the information about message voucher, they provided me info about 2 topups.. 1st Rs 50 and and 2nd Rs 64. & in 64, you will get 100 SMS daily.I recharged my mobile sim with 64 and then send the message, but my balance is deducted from main balance, then I call to airtel customer complaint at 198, they said, there is no recharge available for Rs 64 and disconnect the call. Then I call them again to reconfirm, they said service will be activated in 4hrs, so wait. That is how they deceive their customer.

there are so many cases in which they deceive me and my friends too by providing incomplete information.

never trust to airtel prepaid services.

I, Rutuja Dabholkar, would like to complain about our internet service pro vided by Airtel bearing a/c no.: 15586787 & telephone: 42667664. Last month I had placed cancellation request for internet service at the Customer Care, request no.: 160186 (for telephone) & 160187 (for internet). From day one they have annoyed me, no installation on given date, wrongly charged for telephone service.

Their pamphlet stated that I could get 3 month's rental waived off. But they charged me month on month. At the time of installation their Sales Executive, Mr Manish Upadhyay (contact no: [protected]) FSO Code: DSA MUNFLS08 told me that this is a prepaid plan (wherein it was postpaid), being a prepaid plan I need to give an advance cheque of Rs 1650/- (monthly rental of Rs 550). When I asked for a discount, as I was paying 3 months in advance. He said for time being I give him the cheque of the asked amount and later on (after a week) he will return a cheque of Rs 150 (discounting Rs 50 per month) provided I don't tell his Senior, Mr Sudhir Jha (Contact no: [protected] ).

The very next day of installation when I called your Customer Care I came to know that I have been given a postpaid plan (mis-selling). That's when I approached my bank and asked them to stop the cheque payment (as in postpaid, first the bill gets generated and then the payment is done). As a result they charged me Rs 100 for Cheque Bounce Charges.

Mr Manish Upadhyay, told that as per Value Combo 550 plan every month I can get Rs 100 of calling free (which was not). When I exceeded my usage limit, their Customer Care Advisor asked me to upgrade the plan to Browser 699 (unlimited plan), again where I was suppose to get Rs 325 of calling free (utter joke). Month on month I'm being charged for telephone service. When asked, I was been told by their Customer Care Advisor that its free only if you call Airtel no. (which was again not informed to me).

I got a message from a number[protected], in hindi words typed in english scolding me. When i enquired with my friends they said that they too get unknown messages from number starting with 54321. Could you please check who is doing this and block it? This is not at all good. Contact me in my email, [protected]@gmail.com

Regards,
Dharma.

Hi,

I applied for Airtel DTH .I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom .He called me ten times to get the money and once I gave hiM the money he didnot even give me a bill. I got a bill on third day after requesting him/calling him 5 times .

He promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 7 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.

Mr. Punit Saxena is the incharge here and he has stoPeed taking my calls too.

I am affraid that they might have cheated me and taken my money (4040/-).

I have completely lost trust in AIRTEL DTH and i m regretting my decision of chosing them. No company should make false claims if they can't stand upto them.

I won't be recommending Airtel DTH to any one.When i call DTH customer care I keep waiting for 10-10 mins and my call is kept on hold and no customer care representative responds.

DONT GET STUCK WITH VRITI. DONT GET STUCK WITH AIRTEL DTH too.

Japinder
#[protected]

receiving blank calls from [protected] every hour on number [protected]. Please do something about this. I have been receiving all unwanted calls from different numbers. I have called airtel and they asked me to give a compliant to the police. As I searched google found that it was spam number. Please do look into this matter. I am fed up with the calls. If airtel does not take any action I will switch my service.

I have been dialing 12150 tto connect to the custmer service Rep to get my Airtel DTH complaint registered. But every time I dial the option 2 after listing to the IVR - the IVR says transferring to rep and the call is dropped. I have now tried this more than 50 times but it seems they have programmed it that way to ensure their is not mouch of load on the customer support dept.

AIRTEL DTH Custmoer Support is Screwed up - I suggest all to not buy it.

My Customer ID with Airtel is [protected]

Regards
Mohit
[protected]

My Roaming incoming remained blocked in spite of repeated complaints to airtel complaint center. On friday(11/6/10) your respectful executive suggested me to contact the headquarters which fortunately gets closed by 1900hrs.....The next day ie on Saturday your esteemed headquarters remained CLOSED being a HOLIDAY!!!!! Wah kya service hai boss! I wish i could join the Airtel and serve the nation the way you guys are.... PROMISE NOT TO TAKE AIRTEL FROM NOW ONWARDS. Believe me I,will spread the word among my doctor community across armed forces.
Thanks forever.....Lt Col (DR) Nidhi Kumar
Military hospital,Department of Psychiatry.Jhansi
Feel free to contact I work on holidays also [protected].
(E mail ID- humsab.[protected]@gmail.com)

hi i m using airtel mobile office for internet connection since 2 months. since last 1 month speed is very very slow. after complainin they told to solve problem in 7 days i.e. till 7th june but still no solution now when i m trying to contact cust. care they r charging 0.5 rs every time for every 3 minutes but call is getting disconnected without any conversation with cust. care associate.there is no fault in my set as i m able 2 connect to net with TATA DOCOMO gprs with very hansome speed. my no.is [protected].

In march end gave a cmplaint that call drop, zero signal frequently happening and that we are not able make or take any calls-flat a 106,natrajan residency,padmaraonagar-secunderabad- the whole of the residency-especially south side, west side n east side the signals are weak....the signals from idea, dokama are clear........

after the complant no action has been taken ad after few weeks we have called again and we are told that the issue is sorted out- how can jissue sort out without anybody coming and inspecting our home and premises? after my 2nd complaint people came and verified and gone...no information to us. on 29th april i have written to ombudsemen on the same issue and also that generally whole of hyderabad airtel is becoming weak and many main roads and buiding signals are zero and still airtel is expanding and wants more subcribers without addeing service level......

after the complani 2-3 calls came and updated me and finally in may mid peole from ericsson came and tested and suggested that signal boosters/enhancers have to be kept and that airtel concerned people will come and so far no one came......meanwhile i canceeled my 3rd airtel mobile-[protected] in lei of bad signals/services and i got calls saying 2nd june is the dead line and requested me to keep the sim..i was adamant and cancelled the sim...now we are at 11th June and problem is same and no body from airtel bothered.

now i have planned to canacel other airtel sim and switch to Dokomo immly.

Please see that the company is penalised for negligance, carelessnes.