Airtel Complaints & Reviews

Dear Sir,

I received a missed call today morning from [protected] and got another missed call in the after noon.After calling back,they guy picked up the phone & said that he is calling from AIRTEL HEAD OFFICE located in Bandra Road,Mahatma Plaza,5th floor,MUMBAI.
The executives name as told by him was PRAKASH KUMAR & he passed on the call to his supervisor RAVI VERMA.

They informed me that I have won lottery worth 10 LAKH rupees & I need to buy coupons worth 12600 from Dish TV(ITZ Dish coupons,with Shah Rukh Khans Picture on it).
After I buy the coupons I can collect 10 lakhs cash from Airtel's MUMBAI office or people from Star & Sun TV will come to my house along with the cash prize tomorrow at 3 pm & will telecast my interview.
They declines to reveal there details & mentioned that there bosses name is PRAKASH JOSHI.
THEY ALSO DECLINED TO MENTION THE WEBSITE OF THEIR COMPANY AFTER REPEATEDLY ASKING THEM & WERE ASKING ABOUT MY pan card details & address as well for the Prize Delivery.
This is a matter of SERIOUS CONCERN. &is a V BIG FRAUD..pls. look in to the matter,else I will go & complaint against it to the POLICE & HIGHER AUTHORITIES IN THE "HOME MINISTRY".

The complaint is also lodged on:
http://www.mobileindia.info/complaints/complaint-fraud_10_lakh_lottery_287.html

Warm Regards,
Abhishek Mehrotra

dear sir,
myself kcp,

ours is a totally residential area surrounding by schools and other housing colonies just adjucent to our building.our society members are deciding to bring a mobile tower on our building, since i am the top floor flat occupier and keeping in view the existing tower's numorous problems, i opposed their move. anyhow i want to prevent them from installation of any tower on my flat roof.i already slapped a notice to the respective president of the society, they are ignoring it. even i thretened them to take legal/police actions against them what to do... kindly suggest

hi i am nazzer
i lost 250000rs with the dealing of asharaf he is a wonderfull cheater i had ever seen.i got his house adress when i reach there he went to saudi.plz dont deal with that guye.tomarrow you can se asharaf is a good person he is god like all that post done by his friends allaha see all these allaha will ask he and his family

Dear Sir/Madam:

I recharge prepaid mobile Airtel no. [protected] from my icici personal account for rupees of 50 (fifty) only. And I received SMS that (recharge request was processed successfully) and amount has been deducted from my account. But I didn't received amount to my mobile. Here is Airtel Confirmation no: [protected].
Please help me to get amount back.

Thanks,
Ramakant

I bought an airtel 3G data card for surfing, ME[protected] on 13th May 2010 from Airtel Corp. Office, Madanpur road. Gurgaon costing appx. 4500/-. With the promise that it will give 256kbps speed. But after I bought it, it did not work because Rajokri does not comes under the coverage. I took it to my office where it worked but with a speed of 2-3 kbps(almost no speed). When I consulted the staff of Airtel Corp. Office, they told me they will solve the problem with in 7days. But after 10 days, nothing happened and they avoided my call. Somehow after trying for some 20-30 times, when I could possibly to an airtel official, he promised me that they will take back the device. Afterward I am not able to contact them anymore.
Please suggest some way. I am fed up of this Airtel device and the customer care, I just want my money back any how.
My mail id: nitdgp.[protected]@gmail.com
Regards,
Abhishek

Re :-Fails watching of ESPN sports, Star sports ,UTV Bindas due to poor signal.
Refering also my complaint that are being promptly registered by your
reputed company bearing No2979159 on 6th instant,but nobody has paid
any visit to remove my problem.

Considering your nature of service by your field staff at agartala, I
am expressing my concern and the attitude is found no match with your
Brand name.
.Since I need good quality picture as promised by your company which I
find you have failed to deliver, I will wait till 10th of June 2010.
If nothing positive exept your assurance is witnessed, I will have no
way but to disassocite myself with you for which I will be obliged
if you mail me the process & procedure of diassociation along with
provision of refund if any. I will appreciate if nobody make me any
call before removing my problem,

Cust [protected]

Sir,

On 2nd June 2010, i had recharged by Airtel Digital TV account Cust ID: [protected] with Rs.1000/- (one thousand rupees only); on same day itself, i had requested for plan change to South Super Value May-10 Advance rental 6 M NRC towards the same an amount of Rs. 655/- debited.

On the same day evening plan had changed from South Super Value Advance rental 6 Months pack to South Super Value Advance rental 12 Month package and an amount of Rs.1335/- was debited to my account.

Airtel digital TV had debited amounts of same packages for both 6 months & 12 months package. One package amount should be reversed back on urgent basis.

Due to negative balance i'm unable to view channels from past 4 days. kindly do the needful on urgent basis.

I had contacted customer service team for more than 10 times, but no one had responed; even i had logged a complaint against the same through email (to [protected]@airtel.in on date: Fri, Jun 4, 2010 at 9:35 PM) and also logged complaint through customer service call center, but no one had responding to my issue.

Please do the needful on urgent basis.

regards,
kpsvanil
[protected]@yahoo.com

Hi,

I am existing user of Airtel Mobile in Mumbai. I recevied a call from [protected] (caller named Hetal) on 08/06/10 informing that Airtel has launched a promotional plan of Zero rental where in 200 local mins and 200 local SMS are free. This plan would attract a fee of Rs. 500/- per number which they would reimburse by offering a discount of Rs. 100/- per month for a period of 05 months. Further the local charges would be 15ps for calls made to Airtel mobile while the balance would be charged at 30ps per min. The person visited me on 08/06/10 and collected my ID proof and adress proof for my 02 numbers and ensured that the plan would be activated by 09/06/10. A verification call was also made to me from [protected] wherein they verified and explained me the plan in detailed. But till today the plan is not yet activated. The reason citied that there was a technical problem and would be resolved by 09/06/10 end of the day. When followed up today on 10/06/10 on the above numbers. The replies from the person on the other end were full of arrogance which confirmed that I have been cheated.

Now I would request Airtel to look in to this as I don't want others to get folled by the out bound calls received.

Please advise if I need to make a Police Compliant in this regards.

Regards,

Ajay

Respected sir,
My mobile no. [protected].
I would like to inform you that an amount of Rs. 57 was deducted for java games.

I got several messages for activation and i was continuosly sending " STOP " message reply to 1210 as given in each message for deactivation.The messages of acceptance of deactivation also came.
but,
Then too i got message - "Thankyou for downloading Rotateit from airtel.You have been charged Rs 50.Enjoy games club"
so, I don't want this service.

Another amount of Rs 7 was deducted just before the deduction of Rs 50 for same purpose.
Kindly refund the money or i will be forced to switch of my airtel connection.

waiting for your reply ASAP.

Hi,

My customer id is [protected] and I have applied for my airtel cable TV shifting one week back. The dish and connections were removed on 5th June but the new connection at our new flat has not been installed till now. During last five days I have called airtel customer care atleast 10-15 times and during each of call they always give FALSE HOPE by saying engineer would go within next 1 hour.

Most surprisingly yesterday at 9.20 when I called the airtel digital tv cc they told me that my account has been suspended although I have enough balance in my account. The CSR could not event tell me why it has been suspended and he told me that he can check OLD OPEN complain number 3003470 because the account is in suspended status. It is very shocking to see that an account is being suspended by AIRTEL without even informing the customer and even the CSR does not have any information.

After that I again called yesterday 10.30 P.M and after trying for 30 mins I was able to reach CSR and they told that the old complain number can be CHECKED ALTHOUGH THE ACCOUNT is in suspended status and he would raise a complain to get activate. He also communicated to me that technical team would call me today (10th June) by 9.30 a.m for new connection installation.

As usual no one turned up and again I called the customer care today at 9.45. Someone named Sumati told me that within next 30 mins technical team would call back me for shifting request completion.

As usual again no one called me upt 10.45 and I again called them at 10.45 and this time surprisingly the CSR told me that connection was supposed to be installed by 8th by they DO NOT know why it has not been done. So they told me to hold the time and I was waiting for 20 MINS but then the line got disconnected.

It is really shocking experience with AIRTEL DIGITAL TV and I think their customer care is worst one. I have airtel broadband and mobile and their customer care if far better than cable tv one.

I am not sure when the connection would be shifted to my new flat and NOW after all these waste of time I am planning to take new connection from DISH TV. I think they would be atleast better than current one.

Airtel connection i have been using the service since oct-2007 and they have been reducing my bill due date every month (infact its getting shortened by 1 day evey month)
erlier it used to be 13th of every month, now for latest month it is 3rd
i am sure for the next month they will send it with 2nd as due date.

i have spoken to them ampty number of times but still they say we cannot help sir.
and in addition they charge money for calling to help desk? disastorous.

Dear Sir/Madam

I am using Airtel Prepaid Connection bearing no [protected] from the last one year. It was suddenly got unregistered on 4th June 10 midnight, while i was out of station. When i contacted airtel customer care I was asked to submit my address proof again (Form number 4915257), i submitted copy of my ration card, PAN card and my photograph to the Pramod Agency near English Book Depot, Ambala Cantt. But till date it is not registered. It causing me mental harassment to me. If Airtel is not make the sim registered before 12th June 10, then i will go to Consumer Forum Ambala city.



with regards
Bhagwat Swarup Sharma
#36, New Partap Nagar
Near Vita Milk Plant
Ambala City

My details are as below.

Name: Sania Sajida Ahmed
Airtel Landline #[protected]

I applied for an Airtel DSL connection sometime in the month of April 2010, I received a call & an executive (Name: Yogesh) came down to my place (BTM Layout 2nd stage) to fill the application & collect the advance (Installation charges). I filled in the form duly, selected the monthly rental, provided him with a post dated cheque of Rs. 1794.00 (cheque dated May 10th 2010). Yogesh advised that a post dated will not be accepted. I told him that i dont have sufficint funds right now & can make the payment only on May 10th 2010, & so if he can come later & provide the application on a later date & also collect the amount on the same date. But, Yogesh called his manager, checked with him & got back to me saying that it is ok if I give him a post dated cheque & he will still go ahead with the application & connection.

All went well that day. The very next day another person from Airtel came down (Manjunath) along with Airtel landline device, modem & other devices. He fixed everything & got the connection up & running. HE called Airtel Customer Care & other departments to setup the connection & billing.

On the 4th or 5th of May 2010, I got a call from Airtel Customer Service that my cheque for Rs. 1794.00 has bounced. I was totally surprised as it was just May 4th or 5th & my cheque had a date of May 10th 2010. I questioned the customer care executive as to when did they produce my cheque? And the executive replied that the cheque was produced on April 20th 2010 (the day i got my connection). I was furios & also confused as to why a company like Airtel do such a uneducated thing like producing the cheque before the cheque date & on top of that customer care questioning me for not making the payment.
They didnt seem to realize nor did they bother check what the issue was. They just kept on accusing me of not making the payment which was absurd & inhuman.

From then on I was constanty in touch with the customer care & the billing department trying to prove myself innocent & trying to explain the most illiterate employees of Airtel as to what the issue was. I received my May 2010 bill which had this amount (Rs. 1794.00) mentioned as 'other charges' & service charges/taxes being applied towards that. I didnt know how to react to this stupidity. First of all it was not my fault & now i'm being penalised for no fault of mine. I again called Airtel refused to pay anything till the matter was sorted.

Finally, the billing department agreed it was indeed their fault & agreed to clear the advance amount of Rs. 1794.00 from my bill (May bill). I paid the remaining bill amount of Rs. 1723.37 on June 1st 2010.

I though all was sorted out. But i was wrong. My outgoing calls have been barred & the reason being non-payment. Again the billing department failed to notice that i have made my payment but it is their fault that they have not cleared the previous other charges as promised & comitted. I again have double the amount to pay & unnecessary charges being added on.

This is just a menace. I have spoken to numerous executives starting form Priyadarshini, Saritha, (A supervisor by name Bhargav promised to sort this issue & call me back, but its been more than 48 hours now & no call back), mohammed (who was really rude).

Airtel has made it clear that they are bothered about just their money. I incurred cheque bounce charges because of them & not at all bothered.

I request you to please take note of this issue very seriously & assist me in getting this sorted out.
I would be greatful if this menace ends as soon as possible.

Thanks & Regards,
Sania

Hi Team

I have not received any communication as of now. Today morning itself i had a call with customer care for around 45 minutes which again forwarded to retention team and they confirmed a call back within one hour. As of now 3-4 hours have passed, and no communication. Now i called customer care and they told me that it is not possible for them to forward it to retention team, so its kind of back to square one condition. My bill is getting higher day by day due to roaming charges. I hope you guys can help me out.

Warm Regards:
Gaurav Partap
+91-[protected]/+91-[protected]


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is Qrc1041219. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your Landline no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: No Response from Airtel:+[protected]
Date: 08/06/2010 05:55:45 PM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com
Message body:
Dear Team

My mobile number is [protected] and i had relocated from Bangalore to Noida.
I requested to get my number relocated as i was planning to stay with Airtel
network due to good services in Bangalore region. Below are my service requests
registered with Airtel:

1. 32588124
2. 32563730
3. 32550698

From last two weeks i am waiting for Airtel guys to get my number relocated to
Noida. I have got several calls but no resolution. All i requested is that i
want to keep last five digits of my number i.e. [protected] (22000) as i have
got this number after so much hard work in bangalore and i want to retain it.
Airtel customer care confirmed that it will be done and they will send someone
with a fresh card before getting my existing number disconnected. I have paid
all my dues last week only. Still after calling Noida circle guys several
times, they are not picking up my calls.
This issue has gone above my frustration level. Can you please confirm if the
above can be resolved or i have to switch to some other service provider.

Any help regarding the same will be appreciated.


Warm Regards:
Gaurav Partap
+91-[protected]

Behind an able man, there are always other able men¿¿¿¿¿¿.(GAURAV PARTAP)

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I want to know who is this[protected] bugger and would like to have meeting face to face. I am regular client of Airtel for the last more than 6 yrs now. but for the last one year or so its service started troubling to their clients. all unwanted things, cricket scores, movie songs, shero shayari and all that stuff keeps coming ur way.

I had complained about these things to customer care numerous times but all nonsense stops for that month or so and again back to square one. this is just a one sample number all other from similar series keeps coming via sms or calls etc etc. I am really fed up of all these nonsense so called marketing tactics which are never going to work with majority of clients who became clever now.

I think there should be a system in our law by which common customer can file a suite against all these big bulls for harassing their clients in many ways like these. Hope that day will come soon.

Hi There,

I had Airtel landline[protected] on which I requested for IPTV services. Customer service told me that it is possible to install IPTV on existing connection however the Airtel rep who came to collect my forms told me that I have take a new connection and get the existing connection[protected] disconnected. I submitted the forms for new connection and disconnection of existing connection to the same guy on 2nd September 2009. They installed the new connection[protected] with in 2 days and did not disconnect my connection until November and they charged me till November. After fighting and escalating in Airtel for a long time finally they settled the bill for correct amount.

Now I requested to shift my existing connection to a new address, on 25th May 2010, (SR[protected]. There was no communication from Airtel about until 9 PM 27th May 2010. I called up customer service to check the status and I was told that there is no feasiblity at Sector 45 Gurgoan and they can not do anything about it. I request them to disconnected the connection Immediately as I will be shifting on 28th of May and will no longer stay at C23 A, First Floor Ardee City Gurgoan. (SR[protected]. I was promised that the line will be disconnected with in 7 days. Today it is 9th May and the connection is still not deactivated and every time I call customer care the customer service agent either promises me that they will call me in 30 minutes or they disconnect the call. I am now totally frustrated with Airtel Services and constantly under mental tension that if someone uses the active connection 4058912 for criminal activities than I will be in trouble.

I have been calling their Nodal officer (Gurmit Singh Sandhu at[protected] no one is responding on this number.

Can you please take action on this issue ?

Thanks,
Prahsanth Acharya ([protected])

Airtel DTH service sucks !!! i have been contacting airtel DTH customer care for a balance deduction issue for more than 10 days from 29/5/2010 - till date & there is just no resolution at all from there end.The worst part is there is no office where we can interact with airtel rep's in bangalore abt this,everything has to be done over phone with useless rep's .Most of the times, when i call up airtel DTH cust care,rep's put me on hold or disconnect...very few try to help ...Every rep who tried to help will just give SR # (reference #) & informs that backend team wil callup ,bt its been more than 10 days,no response from their end, worst part is everyday i have been charged 10.88 INR when i'm stil in initial 1 year free package & there was also a point where i was on a negative balance for few days & there was no service from them for some mistake that they had done ... Later i had no option but had to recharge my account for 100 INR to get the Relay service back ...BUT STILL MY ACCOUNT IS BEING CHARGED EVERYDAY WHICH IS INCORRECT & no action has been taken...

I want u guys to look into it & get me what i deserve as a CUSTOMER & FOR WHAT I HAVE PAID !!!

Dear :Sir/Madam,
I am living in girgaum (Mumbai-Charni Road ) ,mobile recharge coupon of MRP Rs. 10 are Selling for Rs 11. & MRP 30 are selling for Rs 32 in Maximum shop,Near Thakurdwar and Girgaum. People are getted cheated.
Thank you

i received sms from Airtel saying that, your account has been charged for McPack downloading costs Rs. 100/- & one another sms for downloading mp3 tone costs Rs.7/-

i have never heard about McPack before that sms, and didnt download any tone from my mobile (sim) account.

Please help me to get my money back
thanking you

Jigna
[protected]@yahoo.com

i have no coverage in my hose.

details about locality
district: alappuzha
city: chengannur
pincode: 689508
coverage affected area: neduvaremcode east&west

please build a new tower in neduvaremcode jun.