Airtel Complaints & Reviews

I have an Airtel prepaid SIM for my mobile. I changed my address and submitted the appropriate forms 3 weeks ago. At the time I was unable to get to an Airtel office due to illness when receiving notice to verify address in the given time to do so. Once I was out of bed, I went to the Airtle branch in McLeod Ganj to correct the situation. In the meantime a bar on all outgoing calls was put on my account.

Since my forms were submitted, 3 weeks ago, the bar has still not been removed and am unable to make calls. I have 520 rupees credit on my account which I would like.

After many emails and very little response or even help from Airtel staff, and many promises of the matter being rectified,I am still unable to make calls.

I need help to have this matter sorted, either have the bar removed or a refund be given to me. I have since changed companies and have a new SIM card.

I would greatly appreciate someone from your organisation contacting me on either my mobile [protected] or

email: [protected]@hotmail.com

As I have a corporate background in the west I find the incompetence and attitude of the Airtel very difficult to accept and does not leave a good impression of how Indian companies operate. Customer care is something that in my corporation we value greatly, as we also do efficiency and competence. My experience with this company has left me doubtful as to whether we want to engage in business with any Indian companies. If such a small matter cannot be dealt with competently, I don't hold great hope for the progress of this country.

kind regards

Georgina Czitan

sir,
i am munaf memon from nana (rajasthan). sir i consumer of airtel ([protected]) sir i used airtel before 7 years. sir last four month. airtel can not take full tolktimes offer. examphal.- 1. idea take 24 rc in 24 balance 75 rc in 75 rs talk time. but airtel company not take full talktimes scheme.
ese kaise chalega

I would like to Change full my address in Bill. The new address is given below. My mob No.[protected]

D-416, International Trade Center,
Majura Gate, Ring Road, Surat-395 002

I have been using air tel connection since 2007(mob no.[protected]).But from past 6 months I am facing a problem that while I am diverting the call on the other number it is showing activated but if somebody is calling me then it is showing this number does not exist & during the switched off period it is showing the same .


Varun
[protected]

Hi my name is Om Shiv Tripathi and my mobile number is [protected] - I had travelled new York in June from 13/06/2010 to 19/06/2010 and had made very limited calls to India but accessed all my official mails and other internet for which I have received sms when I was back in India that “your unbilled usage as on 29/06/2010 is RS .1,05,162.
I was zapped with this SMS received in India and called helped line but no clear answer and told me to wait till 6th July for the final bill. I am really surprised why airtell never stopped my mobile connection when I had crossed the limit or why sms was not sent in USA that my bill amount is crossing the limit?
This is really cheating with customer by not keeping them informed about any special situations .Need a help to sort-out my problem urgently!!

I have activated GPRS 2GB plan. For the same setting received from Airtel. Later it was found that Settings also included Airtel Live settings which i[censored]sed will be chargeable @ 30 paise for 20 KB.
I have not asked for Airtel Live and asked only for GPRS settings. Beeing non technical i was not aware which settings are being used to access internet. Actually Airtel Live was used. I have paid for GPRS plan on monthly basis. I have been told that at one time there can be single plan remain active. Now in bill they have charged on the basis of AIRTEL LIVE. Irrespective of method used, i should be charged only if my access is more than 2GB. Now helpdesk at airtel is saying that you have to pay for both. Pls advice

I stay at Kurla (Mumbai), pin-400070 and an existing customer of airtel dth service having customer ID as [protected]. I got a call yesterday (29.06.2010) from airtel's sales office (no.[protected] with regard to the DTH- HD service request I had enquired by filling out my details as instructed on their website (airtel.in). As per the call instructions i completed the transaction of Rs. 2350/- for ugradation of my existing dth to dth-HD set top box. The transaction was made through my SBI Credit Card and I was given the transaction no. as 9540501. Although the procedure was duly completed by me and was informed that the same shall be delivered to me within 1-2 days. The complaint is that I have not received any confirmation on my transaction and/or the status of my request. When I tried to contact the above mentioned phone no. it does not connect. It seems to me that i am duped of money as well as credit card details. I have even written to airtel customer care regarding this.

Regards,

Haroon Rasheed,
Mumbai
Mobile: [protected]

Date: 30.06.2010.
To,
The Customer Care
Airtel
Kolkata.

REF: MY MOBILE NUMBER [protected].
RE: Temporary Disconnection of Service.

Dear Sir,

Today Morning I found that my Mobile was displaying a MESSAGE that “SIM NOT VALID”. I called up the Customer Care Service and they informed me that my line was Temporarily Discontinued on account of Non Payment of Dues on my Data Card Connection.

I have been using the Data Card for more than a Year and the Services Promised to me at the time of taking the Connection were never matched by the services actually received. The Services Received was much below the level of Services Promised. Every time I would go to the Airtel Relation Centre and enquire about “When the Services would improve” and I would get one reply that “VERY SHORTLY”. But this never happened. Even than I continued with the Services on the hope that this will happen shortly.

The major setback came in the Month of March 2010, when the Services came down to intolerable levels. The Connection would disconnect without any reason and reconnect on its own. There would be no connectivity for hours for no reason.

I decided to discontinue the Data Card Services and also stopped making the payments. Because the Services Offered by you on Data Card was never matching (IT WAS BELOW THE PROMISES MADE BY YOUR RELATIONSHIP CENTRE) even after more than a year o[censored]sage. The call from your Relation Ship Centre for Payment Outstanding was attended by me and he was also updated on my stand. The Person on line even assured me that they will very soon improve and I should continue with the connection.

I have been paying a Premium charge for Services being used by me. I decided to stop this and as a result I decided to discontinue.



Regarding my AIRTEL CONNECTION [protected], I never had any problem with the services. You can also track my Payment History on this account. You were also satisfied with my performance and usage

And you have been kind enough to gradually increase my CREDIT LIMIT to Rs.14700.00 from Rs.8200.00. This reiterates my stand that the services offered by you on Data Card are not of Airtel Standards.

MY GRIEVANCE:
Today Morning, when I picked up my phone, I was surprised to find that MY PHONE IS DISPLAYING A MESSAGE “SIM NOT VALID”.
I called up AIRTEL CUSTOMER SERVICE and they informed me due to nonpayment of my Data Card Dues, my services have been temporarily discontinued.

My Request:
You are requested to look into the matter in the light of the above submission and restore my line. I would further request you to highlight on the Services of the data card services and give a solution to the problem.

In case you still do not restore my line [protected], I would request you to kindly accept my Request for Surrender of my CONNECTION [protected] and my Data Card with effect from the date and time of refusal to restart my connection.

Thanking you,
Yours faithfully,


………………………………………………………………
(SUNIL CHOUDHARY)

Dear Sir/Madam,

My father has a airtel prepaid connection ([protected]) which has a validity for an year for every recharge top-up recharge he does. Since he was out of town for about 3 months, airtel suddenly deactivated his service. When reached the customer care, no one was really helpful regarding this issue. At the same time customer support executives (reference no: [protected]) whom I spoke to was not helpful, nor she knew different prepaid plans available or provided by the service provider. She would not listen, but keeps talking over over again and would not listen. This is even before I could explain. Kindly, please advice what to do to have that number reactivated. Thank you.

Regards,
Nitin

Name : Gaurav
Telephone/Broadband plan name : Surf 749 (256 kbps daytime speed & 1MBPS during night) from 10 pm
E-mail : [protected]@yahoo.co.uk

I logged a complaint ( regarding slow speed of internet during night time perticularly on 18th -06-2010 i was told the by the CCE on the floor that the problem will get resolved within next 48 hrs . Engineer named Lokender visited my place the next day did something and the speed of broadband connection was 512 kbps for just half an hour and than back again to regular 256 kbps during the day as well as during the night.

Lokender told me to give him a call incase the problem persists & i called him directly and was assured that the problem will get resolved with a day.

On 23rd - 06- 2010 the problem of slow net connection was still there i logged in another complaint this time again was assured that it will get resolved within next day . Lokender visited my place again and then asked me to waite for a day more and the problem will get resolved i waited till 28th - 06- 2010. and untill then the problem was not resolved .

I loggged in another complaint on 27th-06-2010 for the slow net connection of 256 kbps instead of 1mbps during night time. the customer care representative told me that it will get resolved within next day before 6 pm. two new engineers visited my place and told me that the server is not picking up you plan and nwo they have identified it and the problem will get resolved until next morning.

As required by lokender i sent the print screen of the airtel speed test to him twice & was assured by lokender that the problem of slow net connection will be resolved within next day i waited again & it never did got resolved.

I waited again till 27th[protected]:30 pm & received a call today from the engineer to check weather the problem is been still there or not but until now the problem hasn't been resolved . i gave a call just know to the airtel customer care spoke to a representative asked for a senior floor manager and was not satisfied with him also because of the same answer . I asked for his senior and they disconnected my call after a few minutes of keeping it on hold

Its been 11 DAYS and my problem of slow speed connection from 1MPBS to 256 kbps is not been resolved till now.

Date of last complaint : 29th- 06-2010 time 11:10 pm - 11: 25 pm
Customer Care executive : Sumit
Floor Manager : Devendra
Senior Floor Manager : Jitesh
Respose : They disconnected the call.

I called up again at 11: 45 ON 29th-06-2010 hoping for some solution. he just informed me that in his status the problem is already resolved & he logged in another complaint & asked me the same questions which i have been answering since 18th-06-2010.

Request Number 4th complaint: He reopened my case wallah with the same request no.

I asked to speak with supervisor and was on hold for good long 15 minutes finally MR.Devendra floor manager picked up the phone and responded sorry sir the last call got disconnected and i asked him to get me a senior guy who can help me out. still my call was placed on hold for another 10 min and no response so disconnected this call at 12: 10 am 30th-06-2010

Mr Santosh (customer care executive)
Floor Manager Mr.Devendra again.

For all of you guys i want to take some strict action on this giant company AIRTEL now because of poor servicing & no solution for my problem for 11 days with 4 complaints.

Airtel Broadband services are the worst in india more pathetic then MTNL broadband who have there complaint resolution time maximum 6 days airtel has set a benchmark now by not resolving the problem of the customer for 11 Days , Numerous call + 4 complaints excellent guys!

I feel pitty on myself now that i disconnected my MTNL broadband for airtel .

I have sent the same e-mail to Mr. Gurmeet Singh Sandhu senior manager .

Complaint no : [protected]
[protected]
[protected]
4) Re-opening the same

I got a call from Airtel representative from[protected] on 28th of June 2010. He introduced himself as Adnan. He told me about Corporate plan wherein i could get benefits in call tariff, at a cost of Rs.500 (one time charge). They sent their representative to my office in Vashi, wherein i was asked to fill a form and deposit identity proof along with the amount. They gave me a copy of the form filled with the bill number. As for confirmation, i got a call from [protected] asking about what all was submitted, and was assured that my scheme would be activated in 8 hours time.
On 29th of June 2010, at around 10:30am, i got a call from the first number saying the documents have reached us and that the scheme would be activated by evening. I tried contacting them around 6pm, but my call was cancelled and soon the first number was switched off. There is no response from the second number.
What could be done to take strict acions against such fraud people? Should i launch a complaint at the nearest Police Station?

Raahil Rahman

hello sir,
I m rameshwar, my airtel no is [protected], my plain name is 'CAMPUS CARD' @0.10p/m calling, but my plain is automatic convert to 0.01p/s, when i m calling to customer care he was telling that your mobile was recharged with Rs.32 on 22.05.2010 but i m not recharge any type of such recharge & he was not allow to convert my old plain.
Could u please help me to get my old plain.
Thanks & regards,
Rameshwar
rameshwar.[protected]@gmail.com
[protected]

Hi,



I am using Airtel from past 2+ years and I have got 3 connections including 1 post paid and 2 prepaid, Recreantly I migrated from Postpaid to prepaid for number [protected] and till today I have made nearly 10 + calls and all the customer care executives does not have any responsibility because on 22 nd of June my out going calls are barred by informing that you people have not received my documents but I have submitted the documents 3 times at Rammurthynagar airtel outlet prior to this I was an airtel postpaid customer I would like to know when will my account will be activated its almost 4 days now and I have submitted 3 times my documents the only thing that I can do is log a complaint in consumer court regarding this to refund the money that I have wasted on airtel connections kindly do replay what I am supposed to do and let me know when my account will be activated.

We are using the Airtel Digital TV from Dec'2009 and had sever issues with this from past few days. The TV has completly not working from 19th June'10, we had registed complaint on 19th June and we got info that it will be solved on the same day by 6.00 PM. But the issue is still not resolved even today(29th June'10)

Every day we are trying for the Customer Care, but seen no movement of the issue even an inch.

Response of the Customer Care:
1. We will transfer the Call to Technical Person please be in line (afterwards the call got disconnected)
2. Server not good please call after half an hour
3. We will discuss with the concern area Manager and will call you and update with in an Hour.
4. Will call you with an Hour and also send the Technician today.

Every day we are getting the above response. We had activate the NEO Sports channel for watching the Asia Cup, but we did not see even a single match and the Series has also completed.

The main issue is The Connection for us is given to some other Dish instead of our Dish, When thoise people remove their dish our TV is not working

I had booked for an Airtel DTH connection on the 26th of June thru my mobile phone([protected]) and had made the payment thru IVR(CreditCard). Your CC associate , Mr Alok had promised installation in 48hrs, still I am waiting for a call/confirmation.scheduling of the Installation. And also I have called innumerable times your CC no's , but I am given some or other unbelievable replies like 'you have to book thru agent only', call other no, will forward to installation team, a call will come in 10min etc etc etc.


My Transaction ID : 9497163



Rateesh Malikattil
Silvassa, Pin 396230

hello,
i'm getting a continious Sms and Missed call from this number[protected], please look it in to this issue its really iretating me and ask them to stop this kind activity.

Regards
Senthil

Dear Sir,
I am currently in maharashtra and recharged with 40 Rs recharge coupon. However my simcard is actually from Kanpur. So I didnot get any talk value. I put a compliant in local airtel office they said nothing can be done. So I have come here.
Recharge Details:
Transcation ID: [protected]
Mobile Number: [protected]

Hi,
I am Shivaprasad, I want to disconnect my chennai postpaid connection([protected]), as i have moved to bangalore, I'm in no longer use of the service.I ve sent mail to [protected]@airtelindia.in, but the mail request is getting cancelled.I dont no wat to do, the custumer center people or the relationship center people, say they dont have option to cancel the connection and instruct to drop a mail to [protected]@airtelindia.in , i have sent mail many a times, but the request is getting cancelled automatically.kindly look into this request

I have a airtel broadband connection which I wanted to keep in safe custody because I was moving out of my home for 2 months due to rennovation. To apply for the saem first I called customer care of airtel and they misguided me to an airtel office for the same. After reaching the airtel office I came to know that the procedure was to pay some safe custody amount at the main hub of airtel relationship centre. I did exactly what I was asked to and paid an amount of Rs 400 for a month. I was given a request number 33786718 and I was told that my request has been processed successfully. After a few days, I was surprised to see that I have received a bill of Rs 1100 for the same month. If my account was kept in safe custody then how come I was billed for the same month. This is highly irresponsible behaviour.

I am attaching a copy of the receipt which I had got after paying the safe custody amount.

The female employees are very busy chatting among them, attending personal calls and composing sms, rather than responding to the customer. They are misguiding the customers by giving wrong informations. Please take necessary action immediately