Airtel Complaints & Reviews

hello sir,
I m rameshwar, my airtel no is [protected], my plain name is 'CAMPUS CARD' @0.10p/m calling, but my plain is automatic convert to 0.01p/s, when i m calling to customer care he was telling that your mobile was recharged with Rs.32 on 22.05.2010 but i m not recharge any type of such recharge & he was not allow to convert my old plain.
Could u please help me to get my old plain.
Thanks & regards,
Rameshwar
rameshwar.[protected]@gmail.com
[protected]

Hi,



I am using Airtel from past 2+ years and I have got 3 connections including 1 post paid and 2 prepaid, Recreantly I migrated from Postpaid to prepaid for number [protected] and till today I have made nearly 10 + calls and all the customer care executives does not have any responsibility because on 22 nd of June my out going calls are barred by informing that you people have not received my documents but I have submitted the documents 3 times at Rammurthynagar airtel outlet prior to this I was an airtel postpaid customer I would like to know when will my account will be activated its almost 4 days now and I have submitted 3 times my documents the only thing that I can do is log a complaint in consumer court regarding this to refund the money that I have wasted on airtel connections kindly do replay what I am supposed to do and let me know when my account will be activated.

We are using the Airtel Digital TV from Dec'2009 and had sever issues with this from past few days. The TV has completly not working from 19th June'10, we had registed complaint on 19th June and we got info that it will be solved on the same day by 6.00 PM. But the issue is still not resolved even today(29th June'10)

Every day we are trying for the Customer Care, but seen no movement of the issue even an inch.

Response of the Customer Care:
1. We will transfer the Call to Technical Person please be in line (afterwards the call got disconnected)
2. Server not good please call after half an hour
3. We will discuss with the concern area Manager and will call you and update with in an Hour.
4. Will call you with an Hour and also send the Technician today.

Every day we are getting the above response. We had activate the NEO Sports channel for watching the Asia Cup, but we did not see even a single match and the Series has also completed.

The main issue is The Connection for us is given to some other Dish instead of our Dish, When thoise people remove their dish our TV is not working

I had booked for an Airtel DTH connection on the 26th of June thru my mobile phone([protected]) and had made the payment thru IVR(CreditCard). Your CC associate , Mr Alok had promised installation in 48hrs, still I am waiting for a call/confirmation.scheduling of the Installation. And also I have called innumerable times your CC no's , but I am given some or other unbelievable replies like 'you have to book thru agent only', call other no, will forward to installation team, a call will come in 10min etc etc etc.


My Transaction ID : 9497163



Rateesh Malikattil
Silvassa, Pin 396230

hello,
i'm getting a continious Sms and Missed call from this number[protected], please look it in to this issue its really iretating me and ask them to stop this kind activity.

Regards
Senthil

Dear Sir,
I am currently in maharashtra and recharged with 40 Rs recharge coupon. However my simcard is actually from Kanpur. So I didnot get any talk value. I put a compliant in local airtel office they said nothing can be done. So I have come here.
Recharge Details:
Transcation ID: [protected]
Mobile Number: [protected]

Hi,
I am Shivaprasad, I want to disconnect my chennai postpaid connection([protected]), as i have moved to bangalore, I'm in no longer use of the service.I ve sent mail to [protected]@airtelindia.in, but the mail request is getting cancelled.I dont no wat to do, the custumer center people or the relationship center people, say they dont have option to cancel the connection and instruct to drop a mail to [protected]@airtelindia.in , i have sent mail many a times, but the request is getting cancelled automatically.kindly look into this request

I have a airtel broadband connection which I wanted to keep in safe custody because I was moving out of my home for 2 months due to rennovation. To apply for the saem first I called customer care of airtel and they misguided me to an airtel office for the same. After reaching the airtel office I came to know that the procedure was to pay some safe custody amount at the main hub of airtel relationship centre. I did exactly what I was asked to and paid an amount of Rs 400 for a month. I was given a request number 33786718 and I was told that my request has been processed successfully. After a few days, I was surprised to see that I have received a bill of Rs 1100 for the same month. If my account was kept in safe custody then how come I was billed for the same month. This is highly irresponsible behaviour.

I am attaching a copy of the receipt which I had got after paying the safe custody amount.

The female employees are very busy chatting among them, attending personal calls and composing sms, rather than responding to the customer. They are misguiding the customers by giving wrong informations. Please take necessary action immediately

I had applied for a mobile connection from airtel, for which necessary document was provided & physical verification was also done, Because of some goo[censored]p from their side, they wanted to re-do physical verification which i refused. They have now refused to handover the documents collected from me as it is susceptible to be misused.

please suggest how to retrieve the document & they should be penalised for harrashmentNEVER GO FOR AIRTEL CONNECTION

Dear Sir,
I am Ajay Kumar Napit from Bhopal Having Connection Airtel Mobile([protected]) in bhopal as per mention above subject on the date of 27 jun2010 they deduct wrongly amount on my airtel account and now they are not giving me refund that amount 50rs.& 3rs. . they say that u have downloaded java games & charges taken. i didn't download any game. so please rectify this error as per as soon.

Regards,
Ajay Kumar Napit
[protected]@yahoo.co.in
[protected]

Dear sir,
My whole village (village-Luhawad tehsil-Piplda distt - Kota Rajasthan) is an Airtel consumer bt we have network problem. Network problem is due to owner(farmer) of tower . In village we don't have sufficient light bt Thanks to Airtel so that it provide generator bt owner uses generator for his own purposes not for tower and we have network problem.
Sir i request u to solve our problem and expecting it to solve it as fast as possible otherwise we have to move away from hamara chaheta airtel.


Thank you

My concerns:
1. I have received court notice form Mr. Parthasarthy Advocate on behalf of Airtel on[protected] stating that I have a due of Rs.1388, and they requested me to come for a compromisation discussion on[protected].
2. I called up on Mr.Parthasarathy’s office on[protected], and fixed up an appointment on[protected] for the compromisation discussion.
3. During my discussion I found the court notice was served to me has no clear evidence and the advocate’s office was not able produce any document as well , and also the Airtel representative is not available for compromisation discussion.
4. I have disconnected phone numbers, which are mentioned in the court notice on[protected], and all the dues are settled on the same date (Details enclosed).
5. On top of that Airtel refunded Rs.933.49 in three checks in different duration (Details Enclosed).

I would like to approach this issue legally, on following factors:
 Till today Airtel has not approached me either in person or by phone call in this regard. Where as they have mentioned in the court notice: “in spite of several reminders and personal follow up I have not paid this due amount”, Which is totally wrong and has no base as well.
 As per the notice, if i have due for Airtel on what basis and why they are refunding the money to me, need explanation.
 Even though there is no mistake from my side, as a true and loyal customer of Airtel and I respected their court notice to visit their lawyer for a compromisation discussion to close this issue in an amicable manner but, they have not respected my time and effort and they have hurt me beyond a point which is not acceptable.
 I have been in relationship with Airtel for more than seven years (Even now, I am holding an Airtel number as well) and I have paid all my bills with out any dues till today.

 I have been fighting with Airtel form the day one, for poor reception (signal) for several years, being a corporate customer & IT Professional; I used to receive lot of official calls (National & (International). Due to poor reception at my home I always taking calls from outside of my house (literally standing in middle of the road). I am sure providing good reception is the fundamental responsibility of Airtel. (Refer Airtel Poor Signal Compliant word document)

 In spite of my several reminders, e-mails , personal complaints till now, there is no response I am still this same issue. In fact I wrote email to Nodal officer as well. Till today there is no response from airtel in this regard.
 If airtel would have concentrated on resolving this issue(poor signal strength) rather than complaining about me , it would have been really grateful.
 I am looking for a compensation legally ,to substantiate the pain and the mental harassment which I have been through for several years from Airtel

Hi,

I asked for Airtel DigitalTV connection couple of months back. Airtel DigitalTV team put me on an IVR and asked to pay the full amount to take the DigitalTV request. I found the system secure enough, so i paid through their online IVR system using my credit card. My customer id is: [protected]

After few days, airtel engineer came home to install the dish. However, he dint find the Line Of Sight for installation. He prepared the report and asked me to contact Airtel DigitalTV support team.

I launch a support case, case no: [protected], with airtel and submitted all the necessary documents including NO LINE OF SIGHT report. They assured me to refund my money. However, its more than two months, i have not recieved any money. I tried reaching to them many times, but now no one answeres my case, nor repling to my mails.

Customer Id - [protected]

My nightmare with Airtel Digital TV seems to be unending. Finally when I got the digital TV re-installed on 24th June after continuous follow ups for 10 days I thot now atleast things wud be fine. But I was wrong, within 15 mins of re-installation the channels went off and I got the message "Please recharge your account to resume your service"
I had already paid for a pack for one year in Oct-Nov 2009 and above that too I still have balance in my account so this problem makes no sense.

I have called up the customer care everytime since that day and everytime I got the assurance that it would be resolved in the next 20-24 hrs but still nothing has changed. I've spoken to their customer care executives, their technical support and everone but the result is a BIG ZERO.

The last thing I can think of is raising a formal complaint against them in the consumer court and taking this matter to higher authorities if this issue is not resolved today.

To everyone, "Never trust the Airtel people and DO NOT BUY AIRTEL DIGITAL TV esp. if you are in Gurgaon.

Dear Sir/Madam

Iam getting unnesccary message from unknown person as per provide numbers
[protected]
[protected]
[protected]
[protected]

Please track and let me know whose number is this

Please do the needfull

Regards

Shaji

Dear Sir,

Airtel is Hacking Mobile subscribers Account by calling from unknown numbers.

I got a miss call from unknown number [protected] at 13:19 IST on 26/06/2010. I

The number was unknown to me so I callback on this number to know who was calling.

Callback on this number goes to an IVR and I immediately Hang up the call.

I got a message that caller tune activated on you number and your account is charged Rs. 45.

Please Answer / clarify my queries below :

1. Did I requested for this service ?

2. what is your intention to call a customer from such number which no one can expect be service activation number from Airtel.

3. As per my knowledge I have to send a SMS or callup some specific number (which is well published by Airtel for service activation/ deactivation e.g. 121 / 198) and follow the instructions for changing the service.

Please State any service offered by Airtel which can be deactivated by calling a unknown mobile number ?

4. How a service can be activated immediately just by calling a unknown number without giving any option to select / confirm the service ?

6. Can you justify Why Activating DND service took a time of 45 Days ?

I lost a opportunity to work with my new employer Accenture just because of you.

The reason is you have activated caller tune (Please listen to this song) which completely spoiled my reputation and my employer stopped further processing my employment.

I need a immediate callback (@[protected]) in this regard and compensation for the damage made by you.

I also want you to write a apology letter to my employer stating that this was your mistake and you are responsible for this.

Thanks

Manoj Goel

[protected]

My mobile number[protected]

I visit abroad overseas very often.When overseas Airtel convenienetly subscribes to me to their unsolicited services and charges me on my prepaid card.

I have never subscribed to Hello Tunes. But every night I receive a SMS confirming me that I have been subscribed for Hello tunes and Rs.30 has been charged.Every morning I get another SMS intimating that I have been unsubscribed.It is happenig every day last of whole week. This is a ploy to subscribe & unsubscribe me each day and then again subscribe me so they can deduct Rs.30 each day from my credit balance.

Another new subscription is from Mirchi Mobile. The charges are Rs.10 per week. I have never sent a SMS or subcribed to this service. This new service has jsut begun from alst two weeks. I get a SMS that my number has been subscribed for 200 minutes of Mirchi Mobile for a week and Rs. 10 has been charged.Subsequent week I got another SMS stating that my subscription for damn Mirchi Mobile will be renewed for another week for Rs.10/- unless I call on a number provided by them in the SMS. This number is a toll free in India but can not be connected from overseas!!!! So I have to keep paying money till I return to India after my short trips.

Airtel sould not subscribe to this Hell Tune and Mirchi unless as a Subscriber I send a confirmation. Thye are subscribing on their own and informing the consumers that they will continue charge till we unscribe and tkae advantage and expolit the consumers inability or ignorance to fleece moeny from the credit balance.

With immediate effect unsubscrube me from your Hell Tune and Mirchi mobile.

With regards

Joshua

Here's the email I have written to Airtel after failing to generate any response.. I am seeking a refund as I don't intend to use such shabby service.. GOODBYE AIRTEL


From: pankajchopra**@****e.com
To: nodal.[protected]@airtel.in; [protected]@airtelindia.com; nodalofficer.[protected]@airtel.in
CC: [protected]@ndncregistry.gov.in; [protected]@mothersprideonline.com
Subject: Ineffective DND Registration by Airtel
Date: Sat, 26 Jun 2010 23:55:32 +0530

Hello

I am writing this email in regards to my existing airtel connection [protected]. I had registered this number for DND facility but Airtel India has failed to honor its commitment as I continue to get promotional SMS all day without fail.. ranging from property deals in Noida to Mother's pride promotions and offers to enhance my sexual performance and loose wait and other nonsense. I have been talking to Airtel Customer care and they have failed to look into the matter. I have been advised so many reference numbers and I am so fed up with this nonsense that I have decided to discontinue this number and switch to some other reasonable and responsible service provider.

Is it some kind of joke going on? it seems that airtel has sold its data of numbers to telemarketers or it has been leaked out.. how come so many property dealers are trying to reach out to me?? how come mothers pride is trying to draw my attention??? I have never been to a mother's pride school in my life? where did they get my number from? so many questions to be answered...
it seems Airtel's customer care team is taking me for a ride.. they promise call backs and action with in days and advice a reference numbers.. and then they vanish in thin air.

nodal officer is equally ineffective.. i have been writing to them on a number of occasions and haven't got anything besides fake promises.

I am marking this email to Mother's pride, seeking a response.. where the hell did they get my number from????????

aTTN Mother's Pride.. please explain what do u guys have to say.


ATTN AIRTEL... I had paid a bomb for this connection (almost 1000 rupees in 2006); would request you to refund the same along with damages for inconvenience caused to me for so long.. i would be willing to take up this matter at highest possible level and a consumer court as well.. PLEASE ARRANGE FOR REFUND OF THE AMOUNT I PAID FOR YOUR SERVICE.. THE AGREEMENT WAS FOR TELECOM SERVICE.. NOT FOR RECEIVING UNWANTED CALLS AND SMS ALL DAY..

AIRTEL DIGITAL TV IS HAVING WORST CUSTOMER CARE / TECHNICAL SUPPORT FUNCTIONS WHICH I HAVE NEVER SEEN IN MY LIFE WITH ANY OTHER VENDORS
I have Telugu regional topup activated on my customer ID, on 24th Jun 2010 morning it got changed to Kannada regional topup without my permission.
I have raised a complaint with Airtel on 24th Jun 10 morning, customer care executives informed me that there is some problem in the back end most of the customers facing the same problem and they have given a complaint number said it will be resolved by 25th Jun 11.00AM.
I called them again on 25th JUN at 1.00 PM, they said they are going to escalte this and given one more complaint number and new resolution is 26th JUN 11.00M, again i called them on 26th 1.00PM, no proper answer from them and they are about to give one more complaint number, i refused to take the new complaint number. Till now the issue is not resolved.