Airtel Complaints & Reviews

Hi Team

I have not received any communication as of now. Today morning itself i had a call with customer care for around 45 minutes which again forwarded to retention team and they confirmed a call back within one hour. As of now 3-4 hours have passed, and no communication. Now i called customer care and they told me that it is not possible for them to forward it to retention team, so its kind of back to square one condition. My bill is getting higher day by day due to roaming charges. I hope you guys can help me out.

Warm Regards:
Gaurav Partap
+91-[protected]/+91-[protected]


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is Qrc1041219. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

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[protected]-Original Message[protected]------
Subject: No Response from Airtel:+[protected]
Date: 08/06/2010 05:55:45 PM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com
Message body:
Dear Team

My mobile number is [protected] and i had relocated from Bangalore to Noida.
I requested to get my number relocated as i was planning to stay with Airtel
network due to good services in Bangalore region. Below are my service requests
registered with Airtel:

1. 32588124
2. 32563730
3. 32550698

From last two weeks i am waiting for Airtel guys to get my number relocated to
Noida. I have got several calls but no resolution. All i requested is that i
want to keep last five digits of my number i.e. [protected] (22000) as i have
got this number after so much hard work in bangalore and i want to retain it.
Airtel customer care confirmed that it will be done and they will send someone
with a fresh card before getting my existing number disconnected. I have paid
all my dues last week only. Still after calling Noida circle guys several
times, they are not picking up my calls.
This issue has gone above my frustration level. Can you please confirm if the
above can be resolved or i have to switch to some other service provider.

Any help regarding the same will be appreciated.


Warm Regards:
Gaurav Partap
+91-[protected]

Behind an able man, there are always other able men¿¿¿¿¿¿.(GAURAV PARTAP)

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I want to know who is this[protected] bugger and would like to have meeting face to face. I am regular client of Airtel for the last more than 6 yrs now. but for the last one year or so its service started troubling to their clients. all unwanted things, cricket scores, movie songs, shero shayari and all that stuff keeps coming ur way.

I had complained about these things to customer care numerous times but all nonsense stops for that month or so and again back to square one. this is just a one sample number all other from similar series keeps coming via sms or calls etc etc. I am really fed up of all these nonsense so called marketing tactics which are never going to work with majority of clients who became clever now.

I think there should be a system in our law by which common customer can file a suite against all these big bulls for harassing their clients in many ways like these. Hope that day will come soon.

Hi There,

I had Airtel landline[protected] on which I requested for IPTV services. Customer service told me that it is possible to install IPTV on existing connection however the Airtel rep who came to collect my forms told me that I have take a new connection and get the existing connection[protected] disconnected. I submitted the forms for new connection and disconnection of existing connection to the same guy on 2nd September 2009. They installed the new connection[protected] with in 2 days and did not disconnect my connection until November and they charged me till November. After fighting and escalating in Airtel for a long time finally they settled the bill for correct amount.

Now I requested to shift my existing connection to a new address, on 25th May 2010, (SR[protected]. There was no communication from Airtel about until 9 PM 27th May 2010. I called up customer service to check the status and I was told that there is no feasiblity at Sector 45 Gurgoan and they can not do anything about it. I request them to disconnected the connection Immediately as I will be shifting on 28th of May and will no longer stay at C23 A, First Floor Ardee City Gurgoan. (SR[protected]. I was promised that the line will be disconnected with in 7 days. Today it is 9th May and the connection is still not deactivated and every time I call customer care the customer service agent either promises me that they will call me in 30 minutes or they disconnect the call. I am now totally frustrated with Airtel Services and constantly under mental tension that if someone uses the active connection 4058912 for criminal activities than I will be in trouble.

I have been calling their Nodal officer (Gurmit Singh Sandhu at[protected] no one is responding on this number.

Can you please take action on this issue ?

Thanks,
Prahsanth Acharya ([protected])

Airtel DTH service sucks !!! i have been contacting airtel DTH customer care for a balance deduction issue for more than 10 days from 29/5/2010 - till date & there is just no resolution at all from there end.The worst part is there is no office where we can interact with airtel rep's in bangalore abt this,everything has to be done over phone with useless rep's .Most of the times, when i call up airtel DTH cust care,rep's put me on hold or disconnect...very few try to help ...Every rep who tried to help will just give SR # (reference #) & informs that backend team wil callup ,bt its been more than 10 days,no response from their end, worst part is everyday i have been charged 10.88 INR when i'm stil in initial 1 year free package & there was also a point where i was on a negative balance for few days & there was no service from them for some mistake that they had done ... Later i had no option but had to recharge my account for 100 INR to get the Relay service back ...BUT STILL MY ACCOUNT IS BEING CHARGED EVERYDAY WHICH IS INCORRECT & no action has been taken...

I want u guys to look into it & get me what i deserve as a CUSTOMER & FOR WHAT I HAVE PAID !!!

Dear :Sir/Madam,
I am living in girgaum (Mumbai-Charni Road ) ,mobile recharge coupon of MRP Rs. 10 are Selling for Rs 11. & MRP 30 are selling for Rs 32 in Maximum shop,Near Thakurdwar and Girgaum. People are getted cheated.
Thank you

i received sms from Airtel saying that, your account has been charged for McPack downloading costs Rs. 100/- & one another sms for downloading mp3 tone costs Rs.7/-

i have never heard about McPack before that sms, and didnt download any tone from my mobile (sim) account.

Please help me to get my money back
thanking you

Jigna
[protected]@yahoo.com

i have no coverage in my hose.

details about locality
district: alappuzha
city: chengannur
pincode: 689508
coverage affected area: neduvaremcode east&west

please build a new tower in neduvaremcode jun.

I requested for a new braodband connection through an agent (Karthik, Mobile no: [protected]). After completing the application processing the agent has informed us that the installation will be done within 4 days. I have paid an application processing fee of 2000 thru cheque (Cheque No: 621566).

Since the installation has not happend. I had been calling the agent from the 4th day. The agent is not responding. Called the Customer care and inquired about the application status (Application No: TBLR 0122434), They have informed me that they cannot install since the port is not available in our area (Murugesh Palya).

I need an explination regarding returning back the money.

The details of the Agent are as follows:
Karthik
C/o Prameela Enterprises
#7, 4th Cross, Ramajaneya Layout,
Outer Ring Road,
Opp: Kalamandir.
Marthahalli
Bangalore - 560037
Ph:[protected]
Mobile: [protected]
Email: [protected]@inbox.com

Subscribing me without consent

My name is Manisha Phadke and by mistake, having Airtel prepaid no [protected]. Airtel is cutting pockets of its own consumers who by mistake have shown trust in this company. There is AIRTEL TALKIE SERVICES in which Airtel has enrolled me without my consent and cutted Rupees 30 for 30 days .I came to know about this fradulent practice only when I got an sms for money cutting .I am deeply Thankful for that sms. I dont have time to listen to movies and that too on phone.

ON ONE HAND AIRTEL STARTS ANY SERVICE WITOUT INFORMING THE SUBSCRIBER AND IF SOMEONE CAME TO KNOW ABOUT THIS FRAUDLENT PRACTICE AND TRY FOR CONSUMER COMPLAINT NO THEN THAT CALL IS ALSO CHARGED.

I want to deactive Airtel Talkies immediately.

At last... I'd to write this... rather, Airtel made me to write like this...
What a pitiful service... what an irresponsible service... I pity Airtel...thats all I can say...

It is the 6th year I've been using my Airtel Number and it is not different from the beginning. I've been keeping the limits of my patience till now....long 6 years--- from 2004 to 2010, but now, it is the ultimate torture I've received from Airtel and it is time to call it quits with them.

Always..., as every Airtel customer knows, their customer service was rudish and utmost irresponsible... and they've been looting customers shamelessly (as they've the highest degree of tariffs and costs, compared to the peers)... All this, we, poor customers suffered...only because of the Only one benefit...better coverage. For the sake of only this, you've been playing ball with your customers.

6 years I was a post paid user and I (and all other scape-goats of Airtel) paid a lot extra to Airtel. Recently I thought of converting my plan to Prepaid. I've paid all penalties to them for this ' crime' (as they consider) and at last, I lost mobile connectivity for 1 day. I'd paid the required amount to transfer to new Prepaid tariff, also, paid extra amount for recharging also. But they disconnected the service!. While contacting the pathetic customer support of this world, they were talking only non-sense talks which is sufficient to make a frustrated customer to reach his heights of BP.

I'm planning to tear off my SIM card - the only reason I retained it was thinking the difficulty in informing all my friends about the new number- and burn this into ashes.

Airtel, thanks for all your 'valued' services so far.

I am now undergoing a miserable experience. I paid my broadband bill of Rs. 992/- on May 4, 2010 and the Union Bank of India, Chamiers Road Branch, Chennai 18 cleared it and the amount duly debited from my account and its been updated on my passbook. I have been receiving calls from AIRTEL @ 2 calls a day since end of May asking for the cheque no. date of clearing (May 6, 2010) and now the bank statement. I did not mind giving the cheque no. and date it was cleared. But its too much to expect a customer to provide a bank statement for a sum of Rs,992 and that too present the same at their head office in Chennai as if we have nothing else to do!! I am a customer of Airtel for maybe 10 years or more!!

By chance, an executive named Vidya slipped up and admitted that this amount's been credited to my mobile account and would I pay this Rs. 992 again?!!!! I wonder how such a big company could be so stupid!!!

The funniest thing is my wife is the AM in Union Bank of India and I have a good mind to visit the top executive of AIRTEL and give him a piece of my mind!! I am not going to pay the additional amount so that their books tally!!

This is quite shocking from company like Airtel. I had paid my dues for the number [protected] & also intimated to disconnect my number at the Thakur Village service centre, Kandivali (East). My request was honoured by the representative at the service centre & also he updated the same in the system. Immediately I had received call from Airtel retention department convincing me for staying along with them. I had told specifically that I don’t need any service right now as I’ll be going out on foreign assignment. The executive told me that he’ll keep the number reserved for me so that when I’m back in India this number can be used. I told him not to block it as I’m going for 3 years period. I told him to disconnect immediately & shared the same with the call centre executive. I was informed that in 3 working days my line will be disconnected.

But it is quite shocking that after 6 months i'm being forwarded with outstanding dues of Rs. Rs. 1529.88 /-.

Initially I was very loyal to Airtel & shared my family while leaving India to go for the Airtel landline & internet connection so that I’m always connected to them. But such emails are quite disturbing & going to inform them to remove all Airtel connection from today. I have lost faith in the company.

I have purchased Airtel DTH in Janury 2010 but from May 31, 2010, it is not working. I have lodge complain on phone with Customer Care on 1st June 2010 and they lodge the same with promise to solve the problem within 24 Hours. But till today i.e. 7th June 2010, they are just promising like this, no body come to solve the problem from their side. Even when i pursue them again & again, they just disconnect the line or put me on hold for long time. So, please let me know what I have to do now?

To Airtel Broadband Management,

This is to report that ever since I have opted for Airtel's broadband connection (I use the Wi-Fi service since the last 6 months), I have been experiencing disrupted connection in every 1-2 minutes. I had raised a request last sunday (30th May 2010) for relocating my connection to a new residence. I was told by the person fixing the wired lines and who had collected all my documents that the engineer who would start the broadband service would come on Monday (31st May). Nobody came, despite repeated calls to Mr. Vinod, Mr. Yogesh, Mr. Anil Chaturvedi until Thursday 3rd June, 2010. The engineer, Mr. Anjum, who came on thursday said that I am experiencing the issue because of "hardware error" (shown on ping) on my company-owned laptop. He also made me speak to his senior Mr. Sanjeev and it was decided that Mr. Anjum ([protected]) would get his own laptop on Friday (4th June, 2010) to test the issue. On Friday, Mr. Anjum, connected his own laptop to my Airtel connection and after less than a minute turned it off saying that there was no issue in his laptop. I requested him to let the ping run for 2-3 minutes in which he noticed that the 'Hardware Error' and 'Destination Host Unreachable' error occured on his own laptop too. This just proves that the issue was NOT because of my laptop but he was not willing to accept that. He then made some changes on his own laptop and the connection was smooth thereafter. I asked him to make the same changes on my laptop, but he did some trial and error setting changes which did not resolve the issue. He again mentioned that the issue is with my laptop to which I disagreed with as had that been the case, he would have not received the same errors on his laptop. At that time, Mr. Anil Chaturvedi called him to check on the status and he lied to him that he never got the error on his laptop. I spoke to Mr. Anil Chaturvedi and told him the truth that the error occured on his laptop as well and that he made some changes on his laptop due to which connection was uninterrupted on his laptop. While I was talking to Mr. Anil Chaturvedi, Mr. Anjum remarked "Madam aap mera dimaag kharab kar rahi hain". I immediately told the same to Mr. Anil Chaturvedi ([protected]) and asked him to teach some manners to his service engineers. Mr. Anjum left immediately after that without resolving the issue I had reported, saying that some other engineer would work on my issue. He also mentioned that he would inform me who would be coming and also provide his contact number. I reported the same mis-conduct to Mr. Yogesh ([protected]) the next day. Mr. Yogesh also told me that he would arrange for another engineer the same day (saturday). On the same day, I also asked Mr. Anil Chaturvedi to send some other engineer and he mentioned that he would let me know. The entire saturday and sunday went by without Mr. Yogesh, Mr. Anil Chaturvedi and Mr. Anjum letting me know who was coming despite repeated calls to all 3. Nobody came and the issue remains the same. When I am on the wi-fi network the connection keeps getting disrupted every 1-2 minutes. I am using wi-fi network at my office using the same laptop and I have never experienced any network disruption. Moreover, a lot of my colleagues use the company provided laptops at their residence and have purchased Airtel broadband connection but have never face such a network disruption issue. I fail to understand how can the issue be linked to my company owned laptop; had that been the case everybody in my office would have faced the problem using broadband connection at home. And if there was an issue with my laptop, I would have faced connectivity issues in my office wi-fo network too, which I have not till date.
I just want to highlight the apathy, lack of knowledge and really bad behavior of your representatives. My issue is still unresolved and till date I would have made atleast 30-40 calls to all the 4 people mentioned above.
I would appreciate if this is resolved at the earliest, else I would be happy to cancel my connection rather than face all the harrassment.

Regards,
GG.
P.S. Let me know if you would need my email ID or contact number. Kindly provide your own number or email so that I can contact you directly.

very poor network is existing in indirapuram area
not able to make / recieve a single call without call drop and no voice

Dear sir/ma'am,

I have been using the airtel no.([protected]) for the last 5 years, but, need to draw your attention towards the pathetic signal and coverage at the place I live in (Indore). Inspite of so many times, contacting the customer care, they are not working on this. I have just got fed up and thinking to switch over to some other service provider.

Thanks

I am using airtel mobile services from last five year and from last two year i am having airtel postpaid connection and was totally satisfied with their services and plans. Two months ago airtel provided me a scheme (value pack US, Canada and Europe @ 2.50/min) for which they charge 45 rs per month. I availed that services and was getting discounts accordingly. And my call usage was going high because the rates was nominal but this time when my bill is of more, now they are saying that they cannot provide me the discounts because you are calling on U.K mob. but i have already received the same discount earlier for same country U.k mob. when ever i am calling 121 they are just give excuses that we cannot do it and all.. i am not getting any resolution .

Can any 1 help me with this matter.

Thanks & Regards
Subender Kaur

I have problem setting Internet Connection in Blackberry handset with service provider airtel. My handset is registered. Connection of internet sacntioned and amount deducted from my account .I got a message to contact 7070 customer care. After several attempts nobody is helping me instead misguiding, disconnecting, putting on songs and telling we are connecting to supervisors but never connecting. I am working in a reputed company & travelling a lot hence need badly internet connection in my hand set. It seems Blackberry & Airtel combination is my greatest mistake which I want to tell my 200 gadget lovers by sending email if my problem not solved by next 24 hours. My email id is [protected]@balajeegroup.com.

I had taken airtel lifetime prepaid connection after submitting all the documents from Airtel Stores and the number alloted by them was [protected]. It worked for few days and suddenly stopped working. Today when I went to the shop and enquired about the same, they said they don't know anything. Then I called 999 and came to know that the number was discontinued. I had a balance of Rs.900 in that phone which they refused to refund. I don't understand how a company like airtel can do such frauds (giving the connection and then forfeiting customer's money?)

I am using Airtel GPRS plan of 200 MB for 7 days (@ Rs. 25/-). This plan was renewed on 4-Jun-2010 at 1:00 AM (got an SMS for renewal). It seems that there was a balance deduction of more that Rs. 100 for all usage after that. Complaint launched immediately after receiving a flash message for balance deduction fo Rs. 84/- at around 2:15 PM. Complain number[protected]. However, Airtel claims that the usage exceeded above 200 MB, which is incorrect. It is not possible for usage to exceed 200 MB in short time. The mobile handset too has data counter, which I track, and accordingly, my usage is around 60 MB in 10 days.