Airtel Complaints & Reviews

hi, i applied for number [protected] and first month i got bill as 700 , i paid ,my credit limit was only 2000rs only suddenly my number is barred and when called customer care the agent told that tools is not working so cant not tel anything why number is barred i went to billing station even they said the same thing i told them if tol is not workingit is airtel problem not my i want clarification ofr why number is barred .same thing happen for i three days then they said it is an unbillrd amount and no detail about what kind of charges . one day i got call from manager from collection he said i have to pay 4000 rs payment towards mobile usage , when asked about charges detail he said late fee and call charges and internet usage ,i told i was ready to pay it was bcoz ur tool was not working i could not pay i need late fee waived off he agreed and bcoz my mobile number was barred and i face lot of problem bcoz of that he agreed to waive off 1000 rs out of 4000 i said send me confirmation email he sended me email and i agreed to pay 3000 after i month iam getting email from same manager stateing that i have outstanding of 1270 and i hae to pay or else they will drag me court for this , ihave sended seeral eail to [protected]@airtel.com but got no response will airtel always fool around customer , if they will not take care fo this i will drag them to court and in will file for big compensation bcoz i have email and recorded call from the same manager so kindl waive off the false charges

I am a old customer of airtel & I am using airtel since many years. Actually Now a days I am in Saudi Arabia for company works & my sim is using by my brother & he received one call before one week ragarding that you are a lucky wiiner & won the prize of 72000=00 RS .. So I want to confirm it is right news or not. Actually I have tried from here but it is invalid. Please do needful.

Name : Sahidhusen M Ajmeri
Mo No: [protected]
Email : [protected]@yahoo.com

To
The manager
Airtel Company
New Delhi

SIR ..I HAVE A COMPLAIN REGARDING ILLEGAL RECORDING OF MY PHONE...AND MY SISTER (JYOTI)...BY ONE OF YOUR DEALER FROM MOTIHARI..PLACE MADHUBAN...IN BIHAR....HE ALWAYS USE TO TAPP...THE MOBILE PHONE...OF ANY COMPANY...EITHER SMART OR RELIANCE....


HE IS DOING SO MANY ILLEGAL THING ...RELATED TO HIS PERSONAL MATTERS.....


DISTURBING LADIES...RECORDING HIS PERSONAL MATTERS AND POSTING IT TI INTERNET....




HIS BIO DATA ARE...SANJAY SRIVASTAVA(RIKU)
AIRTEL DEALER..
MADHUBAN
MOTIHARI.
BIHAR
HE USE TO DISTURB MANY GIRLS....WE R USING CELL...TO FASCILITATE OUR....STUDY,CULTURE...
HE MAKES SEVRAL CALLS BY KNOWING NO.S OF OF OUR GIRLS FRIENDS...BY THE SAME NO....[protected] FROM 2007....

BUT...U GIVE SUCH A POWER TO AIRTEL DEALERS....THIS IS VERY DISSAPPROVING THINGS.....REGARDING U BIG COMPANIES...

I[censored] WILL NOT TAKE ANY BIG ACTION REGARDING THIS ONE ILLIGAL ISSUE THAN IT SHAME ON UR COMPANY...WE R STUDENTS..SO DO NOT WANT TO INVOLVE IN SUCH FIR,OF CASES... OTHERWISE I ALSO KNOW SEVRAL ACTS..AND AMENDMENTS...REGARDIG MIS BEHAVE...BUT I HEARTLY REQUEST U TO PLZ...CHECK HIM OUT...THESE MONSTERS DISTURBS...LADIES,STUDENTS AND THEIR FAMILIES....


UR SINCERE POOJA SINGH.

First I got this message from AIRTEL (while I was in Mumbai) on my prepaid AIRTEL phone with home base in Ahmedabad Gujarat:

QUOTE:

"SPECIAL OFFER FOR GUJARAT CUSTOMER WHILE ROAMING ANYWHERE ACROSS INDIA, RECHARGE WITH Rs111, GET FULL TALK TIME OF RS 111 OR RECHARGE WITH RS 500 GET RS500 TT"
SENT BY AIRTEL, MESSAGE CENTRE[protected],[protected] AT 17:52:55


UNQUOTE


The message had no validity defined and one is entitled to assume the validity applied while one was still roaming.

I then recharged the phone for Rs111 on[protected] morning in Mumbai and got the following message:

QUOTE:


RECHARGE SUCCESSFUL ON[protected] AT 11:00AM. TALKTIME RS1.00. MRP RS.111.00 TRANSID [protected]. RS20&GET FULL TALKTIME. VALIDITY 1DAY.


UNQUOTE:

Now one wonders why would one get only One Rupee credit and pay Rs111 MRP for transaction to do that? If I get one rupee credit for Rs111, that is a 11100% profit on a transaction. This is ridiculous in any language, for any company in any jurisdiction.

It makes a mockery of India's toothless tiger TRAI - its telecommunications regulatory agency, of Mr Mittal's cry for fair go on 3G spectrum pricing so as to assist his company, the whole cakewalk that Mr Mittal is having in taking over telecommunciations in India and Africa and finally the weak telecommunications regime around the whole world.

This is not the way the world is going to benefit from telecommunciations and we need to see better regulation and better managements of telecom companies. There is a massive gap created and I would not be surprised why Mr M Ambani plus Mr A Ambani may just succeed where everyone else failed.

I further believe that any company, unlike AIRTEL, who gives customer a toll free number to discuss recharge and fix recharge problems has an upper hand in understanding how to keep cash flows going. Would you charge your prepaid customer left with no credit to talk to you to discuss recharge or fix a recharge problem? Well, AIRTEL does!


Dilip Jadeja
Sydney Australia.

Dear Sir,

I am a airtel customer and holding the number [protected].
I am getting lot of irrelevant SMS from the name "Web".
eg:
Push Message
2010 Hot models! Click for unlimited models

If i click it leads to http://203.199.114.181/Ope....

This IP is located at Mumbai.

Why am I getting all these SMS? Will Airtel take any action against this?

Please help!

Thank You!

Regards,
Prakash

My customer ID is [protected]

I have south mega pack. but am getting some of the channels like adithya, movie channels etc. which is part of my package. pls add adithya channel.

Thanks

To Chennai Airtel DTH Customers,

My Customer ID is[protected].

Past 6 months iam using the Airtel DTH connections. In this Past 6 months i hope only 2 months the connection was active. i have logged n number of connections against the probelm.
This month i have logged an compalaint to airtle custome care stating my connection got disabled. I recived an message due to some technical problem this was happened and apolgies for the delay. We will rectify it within 24 hours. suddnely another message displayed with the error code B001. again i have approached to custome care they said 24 hours. nothing happended. we requested Airtel customer care to send an sevice engineer to rectify this issue. there was no response. this is not the first time we are facing the problem. n n n number time.

MY LAST COMPLAINT ID IS : 3071124

Chenniates, i request you shoud not opt for Airtel DTH connection which is not worth by spending thousands of money.

Dear Sir,

I have purchased prepaid sim card no H[protected] ( Cell no[protected] from authorised dealer ( Samarth Agency, Shop no 6,7, Umerekar Complex, Shahaji Market, shivaji nagar, Nanded) by submitting the required documents through recipt no 0949 dated 18/05/2010.

The sim card was activated instantly and services for the same was started at same time, Since then I have not got any call from company I was using it without any complaint till 10/06/2010, on 10/06/2010 out going services had been blocked, on enquirey to customer care I was told that You had not submitted necessary document and asked me to contact dealer where sim card purchased.

I visited Samarth agency, Nanded immidietely on 12/06/2010 even though I was in other state at the time of problem because the Cell no newly purchased was circulated to all my higher athority From CEO and all mamngemental team so do not want to discontinue my services .

Being a orgainzation we are big user of air tel services in Andhra (CUG) and we are getting quick reponse in Andhra so that here also we were thinking to take air tel services.But response we got from Air tel poeple was up to mark and not satisfied us. They just checked with system and told , every thing is ok your out going services will be started after 2 hours. They have given me contact no ( [protected] Mr Parveen) on which I was kept calling after 2 hrs contineuosly till 14/06/2010 evening but could fail to get response in this regard. Now my incomming services also blocked.

On 15th morning I had been told your sim has been inactivated because of Negative verification, but truth is no body have made contact to me in this regards. As this no continuation is important for me, it already circulated thorough our organization, sudden change will not be tolerated. If I could fail to get justice I will inform our concern to discontinue/shift Air tel CUG to another CUG.

Sim card is having sufficient balance Rs 332.74.So request to continue the services of my Sim .

Customer.

Dr Santosh Eksinghe.

For,J.K. Trust Gram Vikas Yojana.

Dear Sir,

I Am Customer Of Airtel Mobile Sim Company And I Have A Airtel Connection Of Airtel Prepaide. and Before Some Time I Wanted To Convert My Airtel Prepaid Connection TO Airtel Postpaid Connection So I Visited At Airtel Authorized Office Strategic Marketing Pvt Ltd. At SCO 38 Sector 13 Hisar At Dated:[protected].

There I Have Talk With Ms Tanisha That Is Customer Holding.

She Tell Me All The Plan's And The Procidure Of This. And Acording To Procedure I Have Subbmited My All Document's And Rs-500 That Was Activetion Fee.

But When I Reached Back At My Office Then Tanisha Call Me and Tell You Have To Pay Rs--500 More That Is Outer Area Address Fee. So I Go Back That Office And Subbmite Rs-500 More.

And Get A Receipt Of That Ammount and She Commite Me Your No Is Convert Pre To Post Within 72 Hourse.

But I Call Back On Given No After Three Day's Then Tanisha Told Me Our Server Is Down So Plz Few Wait More. But No Any Suggetion Was Receive.

Then On[protected] I Have Visit Again That Ofiice And On That Day Ms Tanisha Was Not There Then I Have Meet With Mr Sachin That Is Propriter Is That Showroom.

And Ask About My Case But He Started Miss Behave With Me And Tell Give Me Rs-500 More Then We Will Activate This No Within 5 Minute Otherwise This No Will No Be Activated If You Do Anything Then You Can Do I Don't Care.

Then I Went Airtel CSD Office And Meet With Mr Ajay Khanka That Is CSD Head Of Airtel And Discuss My Case With Him And Then He Tell Me You Are Right Your No Any Mistake In This Case, This Is A very Big Mistake By Airtel Staff.

After Some Time Mr Sachin Come Thre And Discuss With Mr Ajay Khanka In Alone then Mr Ajay Khanka Tell Me Plz Give Your Receipt To Me And I Will Call You After Some Time But I Did Not Give My Receipt.

Becouse I Had Only That Proof For This.

Today Is[protected] But No Any Responce Get Till Now By Airtel Office.

So Plz Help Me Now I Am Helpness.

My Receipt Sr No Is 1949
My Mobile No Is :: [protected]

Dear Sir,

I have an Airtel Prepaid Number [protected] and using this contact number for promoting my educational courses through newspapers and online classifieds.

Recently I found that my Airtel Prepaid Number [protected] is hacked by somebody and being controlled by them after observing these symptoms;

1. I received missed calls from my own number
2. Data Packets Send though my GPRS is not activated
3. My Cell Phones shakes randomly whilst it is not on use. I was using the cell Lava11.
4. Recently I lost my mobile phone and got the new Sim card with the same and using it with normal cell piece Nokia 1100, still I get my cell shaking at night times.

I have spoken to Airtel customer support through local Airtel office that connected me to Airtel Hyderabad office; executive and in-charge spoken to me saying that it does not happen with Airtel numbers. But the above symptoms clearly says that my

I am scared that if someone is controlling and using my number for spam calls or any unsolicited calls or messages then it will affect my Institutional operations and my own reputation.

I would like to request you sir to give a proper solution for this and how to stop these hackers disturbing our lives like this.

In anticipation for favorable communication and actions.

Thanking you with best regards,
Rahamthullah Shaik
eBizTech Solutions, Kurnool
[protected]

my sister has been receiving abusive and disturbing calls for the last 2 days from this vodafone no- [protected]. could you block the no, or if not .. what could you do !??

received a call from airtel on 15th June, 2010, that my no has been selected for a lucky draw and i am winning 10 lakhs, they told me to call them for which the call rates where too high 7 rs. per minute. i lost all my balance in my phone, i lost 240 s. totally, they tols me to take Rs.8800/- cash coupon of ITZ Disttv cash coupon. which was not possible for me. i do not know who was calling me and tried to cheat in the name of airtel. if i have won the price why i need to take a cash coupon for no reason. i think it is all fruad and airtel need to take of this issue. Laxmi

dear sir/madam

i have activeted DND service on 17/08/2009.registration ID is S[protected].
but till now every day i am getting many no. of SMS and also many calls.


so request to you please ask them why this is happining

with best regards
santosh kumar
[protected]

Pls stop sending unwanted messages to the mobile

I m receving two sms with content :

Messages :
1 :
AirtelLive(AL)
Thanks for downloading Mailalert from Airtel . You Have been charged Re 1
Sender : AirtelLive(AL) 54321
Message Centre :[protected]


2 :
57333
You have a new mail .
Frm :
Send READ to 57333 to read this message . To view your mailbox , send MAIL .
sendder :57333
Message Centre :[protected]

Then Rs 1 is deducted from my account , I have not ativated any such services and this is going on since 4rth of May ,
I use Nokia 1100 , so in no case i have activated it or can access the e-mails .

I have called customer care around 12 times , they all were not able to resolve the issue .One o[censored]r agent identified it as issue w.r.t. rediff mail alerts .
You have allready deducted around 150Rs for this service which i have not asked for , this is really bad .

Please stop this service as early as possible .


Please Reply
Regards
Anup Kumar Pandey
[protected]@gmail.com
[protected]

Sir i m kishor ghule ,my airtel prepaid no [protected],my prepaid card validty expire on dat 14 June 2010 but till no any msg for recharging & continutaion my prepaid card service,so i confuse for how ruppess recharge.Now my number is Out of service .Plz send me msg.

Dear Sir,

My name is Pallab Banerjee and I work in a top and reputed MNC in Bhubaneswar. I was interested in Airtel Digital TV and I posted my details (name and mobile number) in airtel digital tv website (www.airtel.in/digitaltv) so that I can get information regarding the packages. The day I posted the details, one lady (Amanpreet Kaur - [protected]) called me up on my cell and said she is calling from airtel digital tv and after enquiring about my details like where I live etc, she sent me a mail with two links, one for package details and another one for making an online payment. Below is the mail that she sent to me:

From: Amanpreet Kaur <amanpreet.[protected]@vriti-interactive.com>
Date: Wed, 9 Jun 2010 18:20:54 +0530
Subject: AIRTEL DIGITAL TV
To: [protected]@gmail.com

Dear Sir,

Thanks for showing interest in Airtel Digital Tv.

Click on below mention link for the information of Airtel Digital Tv.

http://www.airtel.in/wps/wcm/connect/DTH/bharti%20dth/packages%20for%20you/brows...⇄


You can make the payment on below mention link for the

on line payment of Airtel Digital Tv.


http://offers.connectindia.in/checkout.htm


Product ID is 8025

Amount according to the plan........

After making payment pls revert me with the reference id on this mail id..



--
Warm Regards
~`~-`~*~-~*Aman Preet Kaur~`*~`-*~-*`~~

Aman Preet Kaur/Online sales executive
Vriti Infocom pvt ltd
Ph: +[protected] Extn- 7602
E-mail: amanpreet.[protected]@vriti-interactive.com


At that time I made the payment online for Rs.4090/- as I was going for Ultra pack. But after that she neither contacted to me nor picking up her phone mentioned in her signature. I made the payment through my credit card and immediately I blocked it because I was assuming it is a fraud case so they can anyway hack my card and use it in making payments. The only mistake I have done that before making the payment I did not check the e-mail address because it was not from any airtel mail ID but it was from vriti-interactive.com.
So next day I called up Airtel Customer Care toll free and the customer care executive told me that Airtel has tie up with Vriti Infocomm Pvt. Ltd as they are their online channel partners. But till then I have not received my activation card or any installtion related e-mails. I am very much frustrated because I had never been to such cases earlier. Eventually, I am robbed off by some intelligent tricks named Vriti. Can you please tell me when can I get those stuff and even if it does not come whom should I contact?

After making the payment, I have got only one confirmation mail below:

From: [protected]@ccavenue.com
Date: Sun, 13 Jun 2010 12:30:54 +0530 (IST)
Subject: Order No.2441391 from CCAvenue
To: [protected]@gmail.com

Dear Customer,

Thank you for your order from http://www.vriti.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Vriti Infocom Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by e-mail at : [protected]@vriti.com.

ORDER DETAILS:
Merchant Site URL : http://www.vriti.com Order Number: 2441391 Order Received: Jun 13, 2010 Total Amount : INR (Indian Rupees) 4090.00 Visa Account Holder : Pallab Banerjee Billing Address : (As entered by the Customer) Plot No. 738/10, Uttarayan, Jayadev Vihar, Bhubaneswar-751013.
Bhubaneswar Orissa
751013 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 59.93.130.203

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service



Please help me in this regard.

Thanks and Regards,
Pallab Banerjee,
Mob: [protected]

Hi

I have got my cell recharged by Rs 98 internet plan.
But for the surfing balance was deducted from from normal balance.

Then i have called customer care care to get my problem resolved.
He informed me that u have to dial *123*11# , alhough it is wrong.

than from google i have searched the activation number n i have got it
Its *567*11#

I have called up this no.


I have got a message.

But still airtel is deducting balance from my normal balance.


so what to do now???

either i should call customer care and waste my money to get wrong information or i should forgot about my "Rs98 + the balance i have wasted in calling customer care + the amount deducted my normal taltime + the time i am wasting sitting in my office."



I want the problem to be resolved and my money back as soon as possible.



-Arun

My Contact number: [protected]

My customer id is [protected] and unfortunately I took a bad decision to take two DTH connections from Airtel.

My past experience with your DSL and mobile service had been good but am sorry to say that your customer service for DTH service is pathetic. I suggest if Airtel is not making money in the business, it should be closed down. Atleast don't lure new customers till you can fix problems reported by your existing ones.

I had North Mega plan but most of the times I get 'No Signal' on my TV. Reaching your customer care executive takes 20+mins... Most of the times your customer care guys, refuse to take a complaint and ask us to 'restart TV & STB', 'take out cable & plug it back' 3 times!!

On persistent calls - even if they take a complaint, they close it without fixing the problem next day!!!!

I am tired with this service and don't want to pursue it _now_. I have missed my T20 World Cup final, another important cricket match week after that, and my initial World Cup football matches. I can't bear it more.

Please take this as a request to cancel my DTH connection and refund my balance amount. You can take back your STB's as they are of no use to me.

Thanks,
Puneet
[A disgruntled and helpless customer]

Dear sir,

I wish to inform you that I had got some Recharges coupons from Rajesh Trading Co. The estimated amount was 3300/- (Rupees Three thousand three hundred). These Coupons were found in bad condition. There was some scratching problem in those coupons. I had returned those coupons back to Rajesh Trading Co, on 23.09.2009. But till today I never been received any remit against it.

Kindly do the needful as your earliest and obliged.

KINDLY TREAT IT AS TOP URGENT.

Best regards/ Rohit Chhabra
Chhabra Communication
B.C. Bazar, Ambala Cantt.
Haryana.
Mb. [protected]