Airtel Complaints & Reviews

Airtel Karnataka users beware and check your call charges minutely after every call. Now that all mobile calls are charged at 1 paise per second, Airtel cheats people by charging more. Some times they charge 1.5 paise for STD calls. For a call of 10 minutes 22 seconds, the correct charges should be Rs. 6.22/- but airtel charged around Rs.9.33/-. When contacted Airtel customer care immeditely after the call, they said the call details are not available and they have charged for the customer care service as well. The charges were around 50 Paise for 3 minutes. This was done without any prior notification. Beware! call 198 instead of 121 and if you speak to any customer care executive, the call will be charged with the about rate. Airtel has been cheating people because the call charges are displayed as flash sms which cannot be stored for future reference. The call charges are displayed after every call and I don't know how many people has the habit of checking the time versus charges. Even I missed for a long time and found it by chance. With the use of prepaid mobile, Airtel is cheating people. One bad company to stay away. Tata Docomo provides much better service and true to the value of service.
Thanks.

hello sir/madam,

I am Sandeep tada from Jaipur.
I have a prepaid connection of your company, and the no. is [protected].
i have recharged the connection two times in last four days and first time 18 rupees was cut without any call or confirmation .
i did not activate any service of yours.
and second time it will happened again.
when i talked with your customer care executive (name is Mr. Sandeep)
today at 11:05AM then i asked to him about TRAI, then i have replied that "what are you talking about, i do not know about TRAI" and when i tried to make him understand till then the our communication was disconnected.

So, i want to know that indeed do your customer care executive not aware about TRAI.
if is it so then it will very very unsafe for your company's reputation.
so please tell me if you have some time for your company's customer
that what should i do or not further in this condition.
i am available at [protected]@indiatimes.com

thank you

with best regards,
Sandeep Tada

My Airtel DigitalTV customer ID is[protected]. I receive a message that the battery of remote is low. Then I put everready batteries in it. But the remote was just showing red light and was not operating. Then I contacted customer care executive he asked me to used AAA batteries. But even after using AAA batteries the remote is not working. So I called customer care executive he/she told me that the engineer will come to my home. When for 3 days no engineer came i again contacted customer care executive. Then he told me that I should go to nearest dealer and he will replaced the remote for Rs. 150/- and suddenly the call was cut. When I go to the nearest dealer he first exchange the batteries of the remote to the one he has then told me that my remote is not working and I will have to pay Rs. 350/-. Then I again contact customer care executive he told me to contact the regional office number on [protected]. That number used to be busy always. Fortunately I managed to contact on the number once. He told me that I will get the remote replace for Rs. 150/- But suddenly I receive "Jya Airtel numbershi tumhala sampark karayacha ahe to sadhya band ahe and blah blah blah" When I used to talk to customer care executive sometimes they say "Kya aap muze sun pa rahe hai kya aap muze sun pa rahe hai". When I told them that yes I am able to listen they cut the call.

my dish tv set up box is not working from one week.we call on by toll free no.but reply is not properly.he says your complain i s forward & you waith for 24 hour we call by you on your no. but till date no body solve my problum. so pl try on best level

my cus.id: [protected]

name : nrendra b.patel

8.7.2010

Tel No.[protected]

Sir,
The undersigned had land line connection with broadband services but inspite of having dropped the cheque at their drop box bill for the month of April, 2010, the undersigned was told that the payment has not received by them and the services were disconnected without intimation and the undersigned felt humiliated and ask for total disconnection of the services. Airtel representative attended the office of the undersigned and requested to continue with the connection and undertook to waive the charges / bills amounting to Rs. 1000/- and changed the tariff plan from Rs. 520/ to Rs. 449/-
but nothing happened and the entire services remain suspended.
Since the services are not being availed by the undersigned the service provider is not entitled to any amount. Kindly look into the matter and direct the airtel company to restore the connection after waiving all the previous dues since no service was provided,
Your's faithfully

S.N.Ghosh, Advocate, High Court, Calcutta email id [protected]@yahoo.com

Respected Sir

I have placed an order for a new broadband connection on 03.07.2010 with Airtel Broadband service with a condition that I need it on urgent basis on Monday. The sales person (Deepak - [protected]) assured that we will get a connection on Monday 05.07.2010. But on continuous calls he is now saying that he can't provide us the connection and will refund our money in the evening. Please note that we have paid him CASH. but now his manager is saying that the money will not be refunded and we have to file an application for that.

My complaint is against the person and company who allegedaly make false promises to customer while registering a sale and then leaving the customer in trauma to get their money back or to get the good services.

Details of my appication-
Airtel service form number- 2297337
Name of the applicant - Vinay Beriwal
Address - BD 51A, Shalimar Bagh
New delhi - 110088

Dear Sir,

I have taken a SIM Card of Airtel Mobile no [protected] before three year. On date 05 July 5 PM I received a message that my document is not enough as per rule and give me time till 07 July 2010 to submit them.

But company stop my incoming & outgoing since 06 July 2010 without any information.
Whether I have submited same on 06 July 2010. But till my incoming & outgoing call are not activated.

Due to this I face many problem & loss of money also.

Looking for your quick & Kind reply.

Regards,

Manish Kumar Bansal,
Mob : [protected] (m)
[protected] (R)

I have deposited the subcription money Rs. 3040/- for one year on 09.05.2010. We went to our native place Fatehpur for summer vacation. After returning from there on 29.06.2010 when we switched on the TV & receiver, got the message that our subcription has expired.
It was shocking because we had deposited the money for year. When called the customer care, we got the information that our money has exhausted because o[censored]sing excess paid movies & etc. After enquiry we found that somebody changed our registered mobile no. & enjoyed.
I have question from Airtel, how they can changed our registered mobile no. without verification??? What is the company policy?? Who is the responsible for this??
My Airtel customer id is [protected]

I have taken Air Tel digital TV connection in the month of july 2009.
Customer I.D. is [protected].
-Now I am facing problem due to Air tel set up box not running properly from last two- three month . in this regards I also launched the complaint in the month of april -may and problem was remove after 15 days again the set up box is not working & camplained launched by phone on their customer care no- [protected] on dated 4/7/2010 ,6/7/2010 & 7/7/2040 wide complained no-3213152 , 3235016 & 3240033 but till now problem is not resolve.

this shows negelancy or bad after sales service.
pl. take this matter seriously and remove it .

Address= F-182 , DELTA- 1ST
GREATER NOIDA

MOB. NO.- [protected]

This is regarding A/C No 15553255 Broadband connectivity at Greater Noida. The Internet hasnt been working since april 2010. After Repeated followups with your customer care.. the internet was still not working.

I can see regular follow up for bills ( last three months) for the services that were never working. If this is the kind of service.

I would request you to terminate all the services as i am not at all satisfied with what is going ..

Regards

Avinash Handoo

+91 [protected]

How many o[censored]s are using Airtel Broadband ??

Dam..One of my friend applied for Airtel broadband and received a call from Airtel representative that they regret to inform but due to technical feasibility they are not able to provide broadband services to him..and guess what ??

He's my neighbor and living next to me..and I'm using Airtel broadband!! lol (Next door friend..dam)

I tried to explain the customer care executives that I'm using Airtel bb and provided my number details..address and then provided my friend address and asked them : How'z this possible..and the response was : Due to technical feasibility your friend area is not covered...??

WTF?? My poor friend lost all the hopes to get a broadband Any other alternatives (except customer care) to explain and educate the Airtel bb agents to install bb services??

I don't want him to go for Tikona as they are the worst, Tata is costly (am using Wimax too) and no MTNL/SIFY!!

If someone able to provide Airtel broadband services in Rohini Sector-15, Delhi 110085 please contact eracnidATgmailDOTcom

I have Upgraded My Broadband Account From 256kbps to 1mbps on additional charges of Rs 300/-
Still Airtel is not providing me the speed of 1mbps rather i am sometimes getting as below as my earlier speed.
i am attatching my speed test screen shot. please have a look and inform me how to proced for filing a court case.
my Email Id : [protected]@hotmail.com
phone: [protected]
mob: +91 [protected]
add: C 211 Vivek Vihar, New delhi, Delhi 110095

Hi,
I am Avishek and I have brought one World Calling Card of Airtel while coming to Kulallumpur from Kolkata, India. I am using Digi sim card here. I was told that i could make calls to India with this card after dialing the access number and the card code. But the access number([protected]) itself given for Digi sim is does not work. Most of the time it says invalid number, sometimes when it gets through its been told that access to this number is not allowed outside united states!! I bought this card for 500rs and I was planning to buy more. But I am extremely disappointed with this. Please reply if you are reading this....
Card Details are
Date of Package-20 Feb 2010
Batch No/Tracking No[protected]
I am still in Kualalumpur and my contact number in Malaysia is [protected]

I have applied for "Do not disturb" on June 19th 2009. But I used to get regular promotional messages. I use to call customer car efor the support but nothing help me out. In Jan-Feb 2010, I contact nodal officers and appetite officers of airtel. They ask me for my support about sending list of promoters with the details like date, time, subject etc. I sent them list of promoters at regular intervals. This problem got solved in June 2010. Now a days I started getting promotional messages from some new promoters. What can be done for that. I contact them again, they told that we will look in to the matter but still no reply from their side.

Ankur Jain
[protected]

I had purchased Airtel DTH on 4th July, 2009 (Customer ID- [protected]) .
My set top box stopped working properly from 1 July 2010. I had approached the dealer stationed at Roorkee for its maintenance. But I could not get any help for many days. Since the warranty period limit was approaching near, I was extremely frustrated. I later called customer care service center on 5 July, 2010. But still I could not get any help. I again called on service center on 6th July.The problem is still not solved. One person had called me and informed me that I will have to pay Rs 500/- for replacement of DTH set top box and Rs 300/- for transfer. The Airtel DTH was installed by an airtel dealer. I feel cheated at this moment of time for none of my faults.
Either Airtel should remove their dealers or they should take all of their jobs to their hands.
Kindly replace or repair the Set Top Box as per warranty period specifications.
Being a genuine and responsible consumer, I request you to solve my problem at the earliest.

I am using airtel [protected] for last 10 yrs. I do my bill payments online. I wanted receipts for last 3 months. I was not able to find these in my airtel a/c at www.airtel.in and my registered e-mail a/c since airtel have not sent me the receipts through mail. I went to the Customer relationship centre at Opera house, mumbai. There I met one girl named Sana, who was very immature and irresponsible. Not only she told me she can't give any receipts for online payment, she has no idea what people do in online payments. Later when I told her even if there is no ready made format for such receipts, at least if she can provide me some proof that I have really paid up the bills. After that she started talking to somebody on the phone and was asking about my issue. I guess the other person gave some instructions to her. Then, she told me "log on with your email id and you can see the status of payment". I was so shocked that such person can work at customer relationship centres. I have wasted so much time with this girl and at last I cam to know she is so immatured. And what is log on with your email id? Does she mean check your email or check ay airtel.in Not wasting my time further with her, I came back and writing this complaint thinking some responsible person from airtel can read this and take action.

Dear Sir/Mam,
i have activated Airtel GPRS monthly package of Rs.98 on my mobile phone on 06/07/2010 through customer care they told me that they doesn't have SMS setting for activation & also not having settings for latest handsets i have to do Manual setting at Mobile phone so might be it not done well and not activated i have made 15 calls to customer care they told me they will arrange back call from technical person and till date & time i didn't get any Response from them

This is very fustrating that;last 15 days i am following you guys for Airtel digital settop box installation and activation.Still only installation is done and nobody seems accountable for service activation;what is the use of only installation.
So requesting to please remove my installation and give my money;else I will put up this case tomorrow to consumer court.
Airtel fault is how they redirected my installation request on their site to Vriti infocom;whose service is worst and infact they are fraud.
I have the payment receipt with me.
I am requesting airtel for immediate action for below details:-
PIN received against Money paid details to Vriti infocom:-
PIN for 1750/ :-[protected]
PIN for 100/:-[protected]
PIN for 50/:-[protected]
Vriti infocom dealer number:-[protected] Name: Nand Kishore

Installation Address:- Niraj Kumar
B-5,207,Sonigara Kesar,Kaspate vasti,Wakad,Pune-411057
Mobile:- [protected],[protected]
If you people could not activate services against above paid money by Today, Requesting you to please cancel this request and Give my money back.
Please do some corrective action against this kind of dealer;who are cheating and creating very bad airtel brand name.

Date 06.07.2010
To,
The Consumer forum
New delhi, India


Sub: - Refund of topoff money of my Mobile no [protected] from airtel
Dear Sir,
I have purchased one Air tel prepaid sim card of Mo No [protected] and its sim no is[protected] H-2 on 07/04/2010 from Ridhisidhi commercial center Greater noida contact no [protected] name Mr R.K.Singh. The card was activated after 2 days and I was done top off of amounting 890 from nokia Jagat form Greater noida in 2nd week of April 2010 from Mr yaspal Mo No [protected]. The mobile was working properly but when I was went to Chennai on 20/06/2010 for two months. The service of the said sim card immediately stops by the airtel without assigning any reason. After so many times requesting with air tel, they have not agreed to activate the sim card as well as refund the money. The letter of airtel is enclosed
Therefore you are requested that please do needful action to get back money of amounting Rs 882.00 from airtel.

Thanking you
Yours faithfully
Manoj Kumar Poddar Office Address
Manoj Kumar Poddar, Manager/Civil
Res Address IRCON INTERNATIONAL LTD, C-4
C 20, Divine grace Society District Centre Saket New Delhi
Sector omega- I MO -[protected], 26530462 ext 426
Greater Noida 206308
Email [protected]@yahoo.co.in Email [protected]@yahoo.co.in



Dear Manoj Kumar,

According to your previous interaction, you have expressed concern regarding disconnection of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

After complete verification, we regret to inform you that we are unable to transfer the balance from our end. We apologies for the inability to help you at this point of time.

Hence, we request you to contact the any Airtel Relationship Centre and check the availability of the same number to get the balance amount refunded to assist you better in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DC3F59A6CC13...⇄ D5497E9 D78FC 66494D31663ABD[protected]BADF2169ADEF19799BE52063AD&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 05/07/2010 11:07:26
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]

The nearest branch at Jagat form , Greater Noida has refused to return our
balance money
therefore you are requested that please arrnge to refund money by cheque on
following address Manoj Kumar poddar, C- 20, divine Grace Society , sector -
omega I , Greater Noida , Gottambudhnagar (UP) Pin 201308, MO [protected]


Thanking You



Yours


Manoj kumar Poddar
IRCON International Ltd.
--- On Sun, 4/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Sunday, 4 July, 2010, 1:53 PM

Dear Manoj Kumar,

According to your previous interaction, you have expressed concern regarding
disconnection of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

We regret for the delay in replying to your mail and apologize for the
inconvenience caused to you.

After complete verification, we regret to inform you that we are unable to
transfer the balance from our end. We apologies for the inability to help you
at this point of time.

However, we request you to contact the nearest Airtel Showroom and check the
availability of the same number to get the balance amount back to assist you
better in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=6EAEE8165C82
FB6198DE 6699BDC284CB53444A3D9276F9AFB 6 F
D7092F7197999F1137292F51F68A8&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 24/06/2010 10:07:16
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]

after taking new connection shall you transfer my 882.13 balance in my new
prepaid connection otherwise I have to consumer court for justice.


Mk Poddar

Mo [protected]

--- On Wed, 23/6/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 23 June, 2010, 10:53 AM

Dear Manoj Kumar,

Thank you for contacting Airtel.

You have expressed concern regarding disconnection of your Airtel mobile number
[protected].

We realize that this situation must have inconvenienced you.

We regret to inform you that as per our records your number have been
permanently deactivated on 12/05/10 due to Verification Negative.

Further, Once permanently deactivated numbers cannot be reactivated again, the
same had been recycled and it had been reissued to different subscriber as per
the process.

Also, we regret to inform that, as per the process, we are unable to refund the
amount of Rs. 882.13/-

Hence, we request you to avail the New Prepaid connection by submitting the
following documents in any of the nearest Airtel Relationship Centre.

1. Address proof
2. Identity proof
3. Passport size photo
4. Signature proof
5. APEF (Airtel Prepaid Enrollment Form) to be filled

Please find attached the list of Airtel Relationship Centre details for your
reference.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=07 9
F78DE65FC409B22B91D4F8CC61DB325B6C0C63058A3E72952B6D13259BADC3C54B5DC3F59A3&...⇄

o=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 23/06/2010 13:07:41
Subject: activation of simcard

Date 23.06.2006

To,

The Airtel india





Sub: - activation of sim card or refund of deposit money

Dear Sir,

I have purchased one prepaid sim card of Mo No [protected] and its sim no is
[protected] H-2 on 07/04/2010 from Ridhisidhi commercial center
Greater noida contact no [protected] name Mr R.K.Singh. The card was activated
after 2 days and I was done top off of amounting 890 from nokia Jagat form
Greater noida in 2nd week of April 2010 from Mr yaspal Mo No [protected]. The
mobile was working properly but when I was went to Chennai on 20/06/2010 for
two months. The service of the said sim card immediately stops by your company
without assigning any reason. It is mentioned that I am working in IRCON
International LTD , Saket, New Delhi and our company has taken CUG connection
for our all company employs from air tel. The staf of airtel Show room at
Jagatform, Greater Noida is not co orating me for activation of sim card.

You are requested that please may do needful action to activate
my prepaid MO No [protected] or arrange to refund my top off money of amounting
886.



Thanking you

Yours faithfully

Manoj Kumar
Poddar


Office Address




Manoj Kumar Poddar,
Manager/Civil

Res
Address


IRCON INTERNATIONAL LTD, C-4

C 20, Divine grace
Society


District Centre Saket New Delhi

Sector omega-
I


MO -[protected],[protected]

Greater Noida 206308
- air tel.docx
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individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
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[protected][protected]-----

Dear Customer, This is to inform that your Q/R/C has been parked and action
will be taken shortly. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the
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email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
[protected][protected]-----

Dear Customer, Your e-mail dated , reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Date 22.06.2006


To,
The Customer care air Tel
New Delhi

Sub: - activation of sim card or refund of deposit money
Dear Sir,
I have purchased one prepaid sim card of Mo No [protected] and its sim no is[protected] H-2 on 07/04/2010 from Ridhisidhi commercial center Greater noida contact no [protected] name Mr R.K.Singh. The card was activated after 2 days and I was done top off of amounting 890 from nokia Jagat form Greater noida in 2nd week of April 2010 from Mr yaspal Mo No [protected]. The mobile was working properly but when I was went to Chennai on 20/06/2010 for two months. The service of the said sim card immediately stops by your company without assigning any reason. It is mentioned that I am working in IRCON International LTD , Saket, New Delhi and our company has taken CUG connection for our all company employs from air tel.
You are requested that please may do needful action to activate my prepaid MO No [protected] or arrange to refund my top off money of amounting 886.

Thanking you
Yours faithfully
Manoj Kumar Poddar Office Address
Manoj Kumar Poddar, Manager/Civil
Res Address IRCON INTERNATIONAL LTD, C-4
C 20, Divine grace Society District Centre Saket New Delhi
Sector omega- I MO -[protected],26530462
Greater Noida 206308

Hi,

I have an Airtel Postpaid mobile number : [protected] active from the last 6 years or so. I have been getting continous SPAM SMS from the last 2-3 years or so. I have registered in the Do not call registry as well, but that does not solve the problem. I have complained often to the customer care with the numbers from which i get the SPAM sms, but that does not seem to work at all. I get SPAM messages from a different numbers. Kindly look into the issue and help resolve at the earliest. Thanks

Regards,
Charles