Airtel Complaints & Reviews

I purchased a new connection from my vendor(Sai telecom, Paud Road, Pune) on 2nd july 2008 for Rs 350/-.
My services were deactivated within the week of purchase because my documents could not reach them by that time.I did receive a notification message regarding the submission of documents.But straightaway i went to my vendor.He talked to the Airtel people, got my no. activated and told me that my documents will reach them within a day or two and i will soon recieve a call from airtel for the verification of my documents.But i didnt recieve any such call and my services were deactivated again.Then i went back to my vendor.He again talked to the Airtel Customer care, confirmed the submission of documents and somehow managed to activate my no. again.
Finally, on 28th july 2008 they deactivated my no. permanantly which had a talktime of around 500/- rs and that too without notifying me.
Now as per the vicarious liability, master is liable for the acts done by the servant.So, according to me the consumer can sue the company under the Act - Consumer Protection ACT 1986
Compensation - Law of TORTS

My Airtel no.-[protected]
Documents submitted - photocopy of licence and PAN card

To The Nodal officer,
Bharati AIRTEL, Madhya pradesh state,
Malviya Nagar, Bhopal.

Dear Sir,

I am lodging compliant against discontnuing land line service of phone no.[protected], from your end and that too without any prior notice to me. My telephone is lying idle foe last 20 days, resulting in so amny inconvineiances to me.
I have try at my best to know the reasons for non-restoration of landline connectivity at my above cited phone no. but still I have not been communicated any intimation in this regard.

It is requested to please look into the matter and make an early arrangement to restore landline connectivity at my phone so as to avoid further inconvineiance to me.

I hope for beeter cooperation from your end.


Yours

H.K.lavania

nobody is coming to collect the bill

Dear Sir/Madam,


Please resolve my problem i have recharge online which i always do, but this time my account not get recharged but in bank statement my as debit my Rs.300/- and today is a last day of my account what can i do.

I have complain to customer care but they are going to resolve in 24hr to 48hr but now its passed 5 days. What can i do? my account get in negative balance.

My Account Name Abhay Dhanki
My Account No. [protected].

Thank you.

CONSUMER COMPLAINTS (INDIAN CONSUMER COMPLAINTS FORUM)
Airtel Broadband
Location: Mumbai, Mumbai City, Maharashtra, India
Wed, 30 June, 2010 9:29:45 PM
Suresh Tek has not informed to all departments regarding our Purchase Order copy and our full payment for the year. Fw: ORDER FOR AIRTEL RELIABLE BRAND WITH ASSURED BROAD BAND AT Unlimited Data Transfer Plan –Impatience 899-4 MBPS Speed Date: 12th April, 2010 Ref. airtel/SVCHSL/ 290310 paid Rs.57, 536=00 (chq no. 556648) per year total cost only with no extra or additional cost.,
From: Dawda Ng <[protected]@yahoo.com>
View Contact
To: suresh.[protected]@airtel.in
Cc: wecare.[protected]@airtel.in; vishal.[protected]@alcatel-lucent.com

airtell BROADBAND 4MBPS 8 CONNECTIONS.doc (436KB)
________________________________________
Suresh tek mobile no. [protected]
Mr. yadav mob no. [protected]
Mr. Vishal mob no. [protected]

there are complaints from society members about disconnection of internet.

why are you hiding and not reporting to us.

please follow our Purchase Order and it should be done as per our requirement.

please come and solve and talk to your head of department for billing, disconnection and guidance to your installation men as per our purchase order condition.

Suresh Tek has not informed to all departments regarding our Purchase Order copy and our full payment for the year.

please solve immediately

you have also not given list of e mail nos of all our connections and internal intercom nos.

nothing is done and you have kept mum after getting order and payment.

you are not looking into our complaints

Dawda
Secretary
Shyam Vihar CHS Ltd
[protected]

----- Forwarded Message ----
From: Dawda Ng <[protected]@yahoo.com>
To: suresh.[protected]@airtel.in
Cc: wecare.[protected]@airtel.in; vishal.[protected]@alcatel-lucent.com
Sent: Wed, 30 June, 2010 1:29:14 PM
Subject: ORDER FOR AIRTEL RELIABLE BRAND WITH ASSURED BROAD BAND AT Unlimited Data Transfer Plan –Impatience 899-4 MBPS Speed Date: 12th April, 2010 Ref. airtel/SVCHSL/ 290310 paid Rs.57, 536=00 (chq no. 556648) per year total cost only with no extra or additional cost.,
Please see that our all 8 connections are installed and no connection should be disconnected by any excuse as per Order.

ORDER FOR AIRTEL RELIABLE BRAND WITH ASSURED BROAD BAND AT Unlimited Data Transfer Plan –Impatience 899-4 MBPS Speed Date: 12th April, 2010 Ref. airtel/SVCHSL/ 290310 paid Rs.57, 536=00 (chq no. 556648) per year total cost only with no extra or additional cost.,
---- --
there are complaints from society members about disconnection of internet.

why are you hiding and not reporting to us.

please follow our Purchase Order and it should be done as per our requirement.

please come and solve and talk to your head of department for billing, disconnection and guidance to your installation men as per our purchase order condition.

Suresh Tek has not informed to all departments regarding our Purchase Order copy and our full payment for the year.

please solve immediately

you have also not given list of e mail nos of all our connections and internal intercom nos.

nothing is done and you have kept mum after getting order and payment.

you are not looking into our complaints

Dawda
Secretary
Shyam Vihar CHS Ltd
[protected]

----- Forwarded Message ----
From: Dawda Ng <[protected]@yahoo.com>
To: suresh.[protected]@airtel.in
Cc: wecare.[protected]@airtel.in; vishal.[protected]@alcatel-lucent.com
Sent: Wed, 30 June, 2010 1:29:14 PM
Subject: ORDER FOR AIRTEL RELIABLE BRAND WITH ASSURED BROAD BAND AT Unlimited Data Transfer Plan –Impatience 899-4 MBPS Speed Date: 12th April, 2010 Ref. airtel/SVCHSL/ 290310 paid Rs.57, 536=00 (chq no. 556648) per year total cost only with no extra or additional cost.,
Please see that our all 8 connections are installed and no connection should be disconnected by any excuse as per Order.

ORDER FOR AIRTEL RELIABLE BRAND WITH ASSURED BROAD BAND AT Unlimited Data Transfer Plan –Impatience 899-4 MBPS Speed Date: 12th April, 2010 Ref. airtel/SVCHSL/ 290310 paid Rs.57, 536=00 (chq no. 556648) per year total cost only with no extra or additional cost.,




DEFICIENCY IN THEIR SERVICE AFTER GETTING ORDER FROM SHYAM VIHAR CHS LTD AND FULL PAYMENT OF RS.57536=00.
AFTER PAYMENT WE ARE NOT GETTING BROAD BAND CONNECTION EVEN WORKING TROUBLE FREE FOR LAST 2 MONTHS.
AFTER GETTING PAYMENT IN FULL, THEY ARE NOT GIVING SERVICES AS PER OUR PO DATED 12TH APRIL 2010, REF. AIRTEL/SVCHSL/290310

BEING SUCH BIG COMPANY, THEY ARE IGNORING OUR COMPLAINT AND WE ARE FACING HARDSHIP, TROUBLE FROM THE AIRTEL COMPANY AND THEIR MANAGERIAL STAFF.
COMPLAINT FROM CHAIRMAN OF SHYAMVIHAR CHS LTD. MR. P. HINDUJA

Yes.. its fact...worst service provider in DTH..

i am also getting same type of response. I talked with Riaz and Naina on Airtel customer care. They put me on hold for 30 min and said your packaged is refreshed. But till the time no solution. It is more than one and half month to fight with Airtel DTH customer care but no response and solution. This is the ever worst expience which i faced. I will never recomened to anyone to purchase/buy Airtel DTH. Eventhough it should be very shameful to company that there customer care co-ordinatore(Riaz) hezitate to share the customercare mail id. I can get it from any where because world is open. I was surprise that they donot want to share the cutomer care mail id. Eventhough it is more than 2 weeks to send same complaint to customer care mail id but no response. Really it is very pathatic situation that i am not able to see channels eventhough i paid full package amount in advance. my airtel customer ID is [protected].

Airtel DTH customer care worst, they are the and lousey fellows...

My customer ID is - [protected], I have connection issue from last 4days and tried to call several times to Ccare no response, [protected] number never works and 12150 always take minimum 8-9 minuets to connect to CC person.

Even we send sms to "HELP" 54325, no one call us.

Its 5th day I don`t have connectivity, wast of money rental.
Every evening when I return home I start callin Airtel CC and loosing patience then I will show the temper on family members. Because of airtel, my family members are getting effected.

I wanna meet the owner of Airtel and KICK HIS for haveing sucha lousy team and employees...

Hahahaha - "Kick his indeed".

What I have found deplorable is the complete lack of process-flow knowledge in the people manning AirTel's INDIAN call center (yes highlight INDIAN because domestic call centers SUCK big time - why do u think they are outsourcing menial jobs in droves to INDIA? Wholesale cheap labor - 1 CC exec in any Civilized country gets paid, has resource spent on training, and given amenities that are to 4-5 CC execs in countries like India - So u can do the Math n figure out why INDIAN domestic call centers like AirTel are so Pathetic)

* The IVR wait time to connecting to an Exec takes inordinately long. Why? NEVER believe the "Technical reasons" excuses the floor manager will give u - they just have 5 people paid 5 people's salaries but doing 10 peoples' workload - means delays, dropped calls, and hapless service for you & me)

* The Main menu asks u to choose menu language as English. Now obviously if I select to be guided in English, not the IVR but also through to human contact - is common sense right? Not so at AirTel. Here I encounter a local South Indian guy ( I'm in Bangalore presently) trying - would u believe it - to express himself in HINDI. Now I'm from Delhi and I speak fluent Hindi. Even then - A disastrous attempt later, I ask to be transfered to an English speaking chap. He mumbles out the fact that he indeed is The Man.
Again - I ended up yelling like a Primary school teacher trying to make a retarded toddler understand the reason why they have interfaced. Shockingly inadequate - he couldn't figure what the hell was going on - though I broke down sentences, used the simplest words I know, and repeated and summarized my complaint a dozen times.
WHY? Obviously - INDIAN call centers spend a fraction of the funds allocated to them to HIRE and TRAIN competent resources. Do they care about the nightmare Customers have to live through? Nope. They just wanna show how much money they saved per "Cost Center".

* Asked to be transfered to someone who can speak "Better" English - I find myself asked to hold - Soft skills training @ AirTel seems an unknown concept - The background spells bedlam - I can hear some Supervisor bellowing like a bloody Buffalo at his frightened, disoriented, untrained herd of Lambs - SERIOUSLY, no kidding. Then I was told I am on hold and they were "sorry for OUR inconvenience" (the chap who writes their process script deserves an Award, really). Then there was complete silence. I assumed that meant 'Hold'. After 2 minutes I realised I was hung up on.

* Did I surrender? No Way. Called right back, meandered through the brain-numbing IVR drone and the AirTel ditty blaring like a truck horn through my earpiece. Punched in my Cust ID # again (They always ask u to repeat it at least 5 times on the actual call - baffles me as to why I need to punch the darn thing on the IVR at all)
Anyway - Through to Mr South India trying out his Hindi for the first time ever. Fail. Transfer to English speaker? Miraculous Transformation of Mr South Yindia Trying To Yell Yem Yen Yo Vaayee my poor little Complaint to linguistic butchery. This time I FIRMLY asked to not be put on hold - and transfered to a Manager who can Speak English. "Oh But Saar Yaayi Yaam Sbeeging Yin Yeenglees No Saar". I was very tempted to reveal to this chap the process that might mean I'm his biological father - But my upbringing saved his Bacon.

* Whew!! Finally I hear a different voice. Made to repeat the whole she-bang - AGAIN - Customer ID#, complaint #, the entire query in full Technicolor splendor. Again, put on hold. 10 minutes of silence interspersed with the truck-horn blaring intermittently as if playing musical chairs.

* Again another voice (the previous one assured me he knew exactly what I was about and was "going to check my details") - this time not so noisy a background. Again - Rewind, repeat. Customer ID #. Complaint #. Name. Phone number. Address. Brand o[censored]nderwear worn today.
And then my Query - my brain felt like it was crumbling piece by piece inside my head.

* NOW the real FUN starts - I'm told my original complaint was registered on May 20th. Not so. I had called in to this Living Nightmare of a call center on May 18th. I am a very meticulous man, my little black book clearly noted the date, time and other tid-bits of my original query.
Then I realized why the chap was trying SO HARD to prove me wrong - Obviously my work was Not done. They have TRTs (Turn Around Time - taken to close a query) norms to adhere to (that's what the Franchise will tell you - because they want to "Provide a Global Service Experience to our Customers".

So, to save his and that of his Manager, I was convinced that my issue was Not yet fixed cuz it was still within the 48 hour resolution TRT cycle.

* I gave up the argument - I just wanted my to be sorted out, Dear God, please. Again - the famous 9 minutes of Fames a.k.a "Please Hold while we check ur "details"". AGAIN - transfered to Another voice now!! Rewind. Repeat. Name. Number. Why was I calling (even I was seriously questioning that of me by that stage). And Lo And Behold - My complaint number, has a "Resolved" status. Meaning I just stepped out of clinical Coma after 42 years.

* Exasperated that STILL the guy didn't know what my query was about, I asked him to read aloud to me the Case Notes on my reference number, off his Computer screen. Astonished - there was nothing noted down in my case history apart from my name, my phone number, and of course - the color o[censored]nderwear I was wearing on May 18th, when my original query was reported to these guys.

* I asked the exec to stop stammering & blabbering, and asked how or why was my Issue deemed "Resolved". He says, I had CALLED BACK the same day, and informed THEM that I no longer needed assistance. Was I called back as they promise in their Service level Agreements? Nope. Was my problem resolved? Yes. YES??? "Yes Saar you "has" been "confirm" same "date" by "himself". Yes Saar."

* Simple question - Am I an ? A leech on the domestic call center culture? A complete imbecile with short-term memory failure? Or am I so jobless that I decided to spend the last 2 hours asking these Blithering Incompetent to FIX a problem that never was? Take your pick. I choose the shotgun and a pack of slugs.

* Okay. I vented out a bit out of sheer dismay. To avenge that, our man here without warning puts me on that "Hold" again to be bundled to the desk of the next Blithering Incompetent on the team. So this must be how a pending Government case file must feel like. My Two Solid Hours on this exercise being the variable that would stretch to Two Decades of Hollow Promise.

* Now THIS gent here gives me the "Mobile" number of a Local Area Engineer who would come down and fix my issue. May I have an Office fixed line number please? Saarry Saar. Er..an email ID perhaps...? Saarry Saar. Okay, what's the chap's name? You call up and find out no Saar, he will tell you.
Of course he will. Sorry - or should I say Saarry - Saar, my bad. And what if this fellow doesn't answer his cell phone, as is his wont? Guess what : "Saar" please note down ur NEW Complaint Number. If this man does Not answer the call - I should call AirTel back. Again. From scratch.


* My AirTel set-top box remote had conked out - by th way, that was my original issue. After that, I spent the next 2 days trying to reach this Local Engineer, who doesn't even have a local office to be found at.
Couldn't get through - of course.

* AGAIN, Called AirTel Domestic Call Canter. Went thru the entire Drill of all drills. 2 blokes who think they can converse in Hindi, 2 more with similar misconceptions about their English - about 40 minutes on hold altogether with the AirTel theme Truck-Horn blaring my eardrums to ruin, repeat and re-repeat my query.

Finally - to a calm & collected voice on the line. Why has my problem not been addressed. Sir, why are you kidding me on a Monday night. Says here the Local Engineer himself logged in and Closed my case as Resolved, a day ago. Bemused - I asked him to guess then why would I be calling him again now. Answer : Oh but Sir it says it has been fixed!! So now I'm a liar too. Did Customer Care follow up with a call back to ensure my query had been handled? Nope. Though that was their word & promise to begin with, not my demand because I know only too well that was a myth in Indian Domestic call centers.

* Okay. Bottom line - I'm STILL unable to watch my News and cricket games. And all this while Corrupt politicians under the Facade of an equally defunct, woefully incompetent structure in place as AirTel, were making off with millions of my Tax money. And I couldn't even watch that Obituary being read out on Times Now news hour.

* Dear Mr AirTel Operative - this nameless, faceless Service Engineer who doesnt answer his cell phone but very promptly reports my Complaint as resolved - So can YOU or someone in YOUR team PLEASE contact him, give him a clear TAT, ensure my work is done - and ENQUIRE about my level of satisfaction, BEFORE the Funeral of my repeat complaint? Answer - Sorry Sir, we don't do that. Company rules. Department protocol. Scandinavian Policy. Can you read me what exactly in that "Policy"? Sir - in a place where Hindi and English are unknown foreign dialects - do u reckon we will really TRANSFER your call to our offices in - NORWAY - ? NO WAY.

* So - Im asked to "note down" another cell phone number, for another (seemingly de-localized) Local Engineer. They cannot check with that Saviour of Airtel consumers.Not policy, nor rules permits.


Then WHAT am I still supposed to do?? What if again even this chap's nowhere to be traced? Please Call 12150 from your Airtel number and we would be happy to ASSIST you. Wow. I never thought of that..!! Such brilliance - and yet so simple! I feel bad I even asked.

OKAY - SO - my duty as a consumer is to play I-Spy with Local Engineers and Touts who didn't give a flying [censored] for me. Endlessly.

And what - MR IRE-TELL / AIRTEL Executive, do YOU get paid for? Customer Torture - and for those who survive till the Grand Finale, to push them onto an unknown imaginary Authority - which meant my Future with AirTel hung on the whim of this Untraceable Expert to even answer my calls or not.

Anything REMOTELY resembling Customer CARE here? Kid me not. Will they make sure that I - customer of theirs and NOT of their touts and pimps - will have a sure-shot resolution? Naah, [censored] off.
Will anybody even type in details of each call as reference to the status of the query-complaint? No, damn Not. Will someone ever call me back to verify if my desperate plea was finally answered? Only on paper. On Toilet Paper that AirTel Domestic Call Centers will wipe your off their faces with and mail it along with your Broadband & DTH Bills.for the month.

They are therefore - EVENTUALLY just accountable to reveal an obscure mobile number and call it 'CUSTOMER CARE'. And award each other Best Employee Of The Month and Most Customer Focus Team of the Quarter in Gift Coupons at Lifestyle or Marks&Spencers.

So what IS their [censored]ING JOB that they get paid for - AND charge You and ME a pretty penny to actually endure & survive?
The day I have lost the will to Live or watch Television in full HD again - I'll try and pen down THAT rich, unique, enthralling experience vis-a-vis The AIRTEL DOMESTIC CUSTOMER care CENTER.

Airtel Prepaid Connection — DND not activated

Since very long time ago I registered the complaint for DND facility. But it was not this facility is not working propely. I again and again ask for this but still there is no change. Please find below some reference no:-
1) CDRGP[protected] DTD. 23/03/2011
2) CDRGP[protected] DTD. 24/03/2011
1) CDRGP[protected] DTD. 29/03/2011
One sms received on 13/04/2011 AT 04:02PM
. The sms was " YOUR DND REQUEST IS RELATED TO ANOTHER SERVICE PROVIDER. WE HAVE FORWARED YOUR COMPLAINT TO THEM FOR NECESSARY ACTION.

My ph. no. is [protected].

BBMP — Pasting of pamphlets on trees

Dear Sir/Madam,

Sub: Pasting of pamphlets on trees.

It is very disappointing to notice that few advertisement agencies of a reputed telecom company have resorted to very disgusting/cheap method of advertisement. This is disturbing the Bangalore environment. It is noticed that BBMP have resorted to very efficient method (Beautiful paintings of the rich culture of KARNATAKA on the walls of government buildings to prevent pasting of posters across the so called Garden City (Namma Bengaluru).
The advertisement companies have started to nail the pamphlets on the trees. This is something very annoying. When there are visitors (foreigners) to the city who sees, it is very shameful to us and also to the telecom company. The company though is spending crores on advertisement through TV, sport agencies, Paper retail outlets etc., but the method of nailing pamphlets on tress is something which should be stopped immediately. As it is the city is losing large amount of trees in the name of development, Imagine the numbers of trees that are being felled to prepare paper that is being used to manufacture these pamphlets. Though the telecom company mentions in there website to prevent paper bills and opt for message notification, they should see this method of advertisement is a natural waste. BBMP and Forest department considers felling tree is illegal and one has to procure permission to cut a tree, in that case how can one use tree for their personal use (use them as display boards) by nailing pamphlets on trees. Going forward we would see trees in the city being covered with papers, advertisement, cinema posters etc.
Few snaps of the pamphlets are attached in this mail. I hope concerned authorities will stop this disgusting act. Please help to save trees and prevent the beauty of our city.

The telecom company is none other than AIRTEL

I totally agree. These telecom companies shopuld be more socillay responsible towards the society.

Called up BBMP Control Room and Registered the complaint for the above issue.
BBMP Complaint Number: 35843
Dated: 12/8/2010
Complaint Time: 2:12pm.

As per the Customer Support Executive, within 24hrs this issue will be Addressed.

My Airtel digital TV A/c No. is[protected]. My compliant No. is 3816872 I booked this complaint on[protected] at 12.33 PM.

Representative on toll free No. [protected] has assured me that ur compliant will be resolved today till 5.30PM today.

I again called at 5.56PM on the same day than also representative on the same toll free no. assured me of the same time limit.

but no technical representative visited or called me up

So I again call on toll free no. at 7.25 P.M. ON[protected], this time ur representative said that we will SMS you our dealer phone No. on which you have to call. I did not get any SMS I again called on ur toll free No. were I was provided with the Mo. No. of the dealer Mr. Ravi, Mo.No.[protected]. I called dealer on sunday but he did not answered my Phone

I 9.45 Pm on sunday 12-9-10 itself.

On monday[protected] I was provided with various Mobile and Telephone No's of Technical person but of No use.

My complaint has not been solved till 16/9/2010 3.45PM

Company are there only to sell their products, does they are not bound to provide after sale service to their customers

from[protected] to[protected] my airtel DTH connection is showing NO SIGNAL but airtel company has not provided any assistance to me.
The dealer and the customer care executive not support my queries still now, Dealer ask for Rs.250 for remote and Rs.100. for petrol but the executive ask for only Rs.150, It is also a difference between company and dealer, So please solve this problem, I am very frusted from Airtel digitel service.

AIRTEL DIGITAL TV — LOSS OF SIGNALS

I purchased a digital tv in nov 2009, After 8 months of running ,I suffered with the problem of loss of signals completely ,after complaining many times to customer care, a service enginner visited & chrged Rs 100/- to resolved the probelem. But after one month same problem faced again, I make a call to Sonepat service center of Digital tv, Then again they Charged Rs 100/- , It happens Many times With in 4 month, Every Time they Charged Rs 100/- for resolving the problem
When I asked to Solve the problem Permanently they replied to Change the set up box with another old & repaired set up box against Rs 500/- + Rs/- 100/- srevice charge,
I make complaint Many Times on customer Care Against the complaint No. 5153225 date 24 jan.2011,
5195772 date 28 jan 2011,
5215825 date 30 jan 2011,
5232397 date 31 jan 2011,
Every time I got commitment to solve the problem soon but till today no action done by airtel. ,
My question is How many time I have to pay the money for the same problem ?
When it occoured First time then why not resolved permanently? That time my Set up Box Was in warenty Period, Now they charged Rs 500/- to replace this with old set up box.
You are requested to solve my problem as soon as possible

Thanks

Pawan Sharma
Mobile no [protected]

Cust. ID. [protected]

Dear Sir,
Today 12th april 2011 (approx more than 2 months ) Till today no action taken against my complain, still waiting for action.

Airtel Digital — remote not working so not able to use the remote

set box remote of airtel digital tv is not working so facing lot o problems while using the remote
plz kindly do the same

Airtel DTH — No proper customer service

Airtel is the most horrible DTH service. Customer care is horrible. these are the issues:
1. I changed my location and my new location is around 500 mts from my old building. I tried the customer care several times but it was not reachable. Looks like they are more busy then the Prime minister of India.
2. After attempts over 2-3 days, I got through one . He started speaking in a weird humorous way cracking jokes on my query.
3. He took my request and sent me and sms with an id and told that engineer will come next day 10 am. However to my surprise, I got another sms in an hour or so from Airtel with the same id and said that Complain has been Resolved !.
4. I waited till next day 10 am at home leaving office work pending only to find that the engineer did not turn up. The phone number provided in the SMS was invalid.
5. I called up Airtel CC again, he again scheduled a new slot at 11 am. Again the engineer did not turn up.

Such is the pathetic service of Airtel DTH. You can visit the link below to read more reviews about Airtel DTH that are flooded with bad words:

link : http://www.mouthshut.com/product-reviews/Airtel-DTH[protected]

Requesting all readers of this article to please stop opting for Airtel DTH.

AIRTEL DTH HD — no engineering support

given below is a copy of email i wrote to airteldth
i am an airtel dth customer for past 15 months
CUSTOMER ID: [protected]
on 11 aug 11 my tv started showing an error code SM2
i contacted your customer care and they said it was an installation error and asked me to keep the settop box on for another half an hour and problem will be resolved
the tv services started after half an hour to disappear again and SM 2 error code was shown
this process repested 6-7 times till i was told that since i had a HDDTH reciever i need to shift to a new satellite link to keep tv services
i lodged a fresh complaint on 17/18 aug 11
engineer reported on 18 aug 11 ( name mohammed, mobile no [protected]) and said he could not rectify the problem and left with the assurance that he will send somebody, however noone came to visit
again a fresh complaint was lodged and engineer reported on 20 aug 11, he opened the dish and as there was no electricity at that point of time, promised to return in an hour ( gave his moble no, [protected], name muzamil ) but he never returned on 20 aug. on 21 aug i gave a call to him and he promised to visit but did not. on 22 aug i gave him a call but said he could not attend to it.
on 22 aug around 1100 h i called up customer care and they gave me a slot of 1600h on 22 aug 11for engineer visit, and also registered a complaint against engineering support. however she asked me the details of the engineer who visited me and asked me to call again. again called customer support on 22 aug 11 at 1115 h approx and this time again they said complaint was registered.
nobody reported yet again to rectify the problem. at 1700h i called up a customer care executive who said that no such complaint was registered and asked me to register a fresh complaint. when i asked him to put a senior on line he DISCONNECTED the phone ( i believe customercare are no supposed to do that)
i called up yet again at around 1715h and asked for a supervisor to speak to me, after a long discussion and wait of ten mins or more i could speak to someone who claimed he was the senior on floor. he confirmed that my previous complaints have not been registered. lodged a fresh complaint for engineer visit and gave me an appointment of 24 aug 11 at 1700h. however he said he could not do anything for the visit scheduled on 22aug11 1600h to materialize and when asked if i could be reimbursed damges for non availability of tv services and the talktime spent on conversing with your customercare, he balatantly refused and told me it was my fault only that i did not register the complaint correctly.

THE AIRTEL DTH SERVICES ARE PATHETIC, ESPECIALLY IN PUNE

My Airtel Digital TV ID number is [protected]. I want to register my new number [protected], my old number was [protected]. When ever I recharged my account I never get a message from the Airtel Digital TV or even when my Airtel digital TV account is almost to be over. So, I request to always send a message to my number whenever my account is recharged or getting over.

Name – Rajesh Kumar
Customer Id – [protected],

No channels are displayed since last many days and no action is taken even after repeated complaints. Now when we call to complain the customer care executive is disconnecting the calls, after repeated reminders till date no body come, however, I have called many time to airtel customer care executive & try to talking with senior person they are not transferring call to them & disconnecting the phone to saying that the senior persons are busy. I want to know to whom they working, only for customer then why they are not ready to talk customer on their problem.
Now I am totally fed-up with Airtel's horrible service & now decided if my problem is not resolve by today, will closed airtel connection.

I hope now at least this issue with be resolved.

Prepaid Sim — stopped outgoing calls

i had purchased aprepaid airtel sim [protected] in december.on 17.1.08 i recvd a msg to submit id again.on 21.01.08 i submitted my id.the reciept no is [protected].but till date my out going calls are not started.plz help me

hiiiiiiiiiii everyone this is Aamir...i bought a sim 4 days back but it still is inactive its sim no is[protected] and my mobile no is [protected] plz! activate this...

thanking you
SYED AAMIR JAVED

Airtel, Hyderabad — Reasons for stoppage of outgoing calls

Mobile No.[protected]. I have sufficient balance, even then my outgoing calls facility has been stopped. Now i am in Mumbai but residence is in Hyderabad. Kindly restore the outgoing call facilities.
A.Sivakumar

i want incomeing and outgoing inpormation

i want sim inpormation

Airtel — offer did not change but money consumed.

these is hema lakshmi. iam using these mobile from 2 years.i asked to change my offer rate plane.but they did not change it, again i called costumer service center they we do it . but they also did not do that change. now icallto costumer service center they did give att least good responsealso.

so iam giving these complaint plz change my offer now itself. or i will changeto another net work.
these is my last request.


Thankyou yours faithfully
D.Hemalakshmi

Broadband — printer not deliver after 100 days over

i have taken wire less connection in march before installation ur excutive told that u will get printer within 60 days but 100 days over printer not deliver after several times of complaints. wat can i do now?

regarding printer. — printer not deliver after 100 days.

i hv taken one internet connection on march 7 2009 before instalation u people told that printer will deliever within 60 days but 100 days over still printer has not deliever.i have wasted time and money alot bec i have called at least 30 times but no any action taken wat cam i do now.

Airtel — AIRTEL NOIDA (INDIA) SERVICES

Account Number[protected]
Name - Somil Gahlaut

Brief Details -

AIRTEL's nuisance we have been facing ever since we got a the latest IPTV connection.

- When the TV works the Internet stops working.
- When Internet works TV stops working.
- When a call comes on the landline then both TV & Internet flash out !!
- This happens every weekend
- Technicians come and give different reasons
- They have failed to resolve the issue for more than 3 weeks now

Detailed blog - Read Blog - http://solshak.blogspot.com/2010/05/airtel-noida-india-services.html

Actions taken -

Contacted Customer Care - YES
Technicians came - YES
Issue Resolved - NO
Email sent - YES
Action Taken - WAITING AS OF MAY 01 , 2010

Please help get this sortted.

Airtel/Broadband net — net not working last one month

i have net connction and 6 months rent advance payment plan ....Now last one month i have shifted my office to plasia place but still there is not start the net ...i was lots of followup mail and phone but there is no result...i hvae buy new DATA card my work has not held . Kindly arrange to compenset for one month rent and my work suffer due to net was not working...so ther also companset for my losses and other buy DATA CARD...

NO one replay by airtel even mail nor phone...

regards
Anil
[protected]

Airtel Broadband Services — Not giving facility which was told when giving me this plane by executive

sir,
i mohit from panipat complaining that when i went to airtel office for new connection of broad band then your sales executive told me that plan of 799 give me 512 kbps speed all the time.
There is no boundation of speed after 8gb.At that time time i told him that in 499rs plan speed is 1mbps till 4 gb.after that it will 256kbps.as i have also this plan at my another home.whose number is 4007277.
then he told me that there is no such type of condition.So i agreed for plan 799rs.Now speed of broad band is decrease to 256.which was no told me as i mention.So please take a prior action against my compliant.

THANK YOU
MOHIT
PH.NO.[protected]
MB. NO [protected]

Broadband — not working from last half month

Sir my broadband is not opening from last half a month it is shown connected but not opening the sight

Airtel Broadband — net user

Hi,
Kindly inform me how much net usage i have already done.
Regards
Kailash Nath

I just got a call from somebody in Airtel, asking if they could come and collect my landline instrument, even though I had submitted it on 31/7/2010 !!! ??? I am now asked to pay 400-odd Rupees even though I have not been using the landline for the last 4 months at least!!! And this, inspite of the fact that I had received the following email on 14th Aug from Nodal.Southabts:-

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated August 12th, 2010.

Further to the below mail, this is to inform you that your complaint has been
forwarded to the email id. "[protected]@airtel.in" for the further
action. The relevant team will get in touch with you with the resolution updates.

Assuring you our best of services.
Yours sincerely,

Nodal Officer
Airtel Telemedia Services

>>
Mail received from Russel Stevenage
>>
Dear Nodal South Team:

I have not heard from you for two days (48 hours), even though your
auto-reply mail claimed that you would respond "within 24 working hours."

I look forward to a resolution of this issue asap, as it is causing me
enormous mental anguish and pain.

Thanking you,

Yours sincerely,
Russel Stevenage

-------- Original Message --------
Subject: Re: FW: Harrassment even though landline bills have ben paid -
Landline No [protected]
From: Russel Stevenage
To: South Nodal <Nodal.[protected]@airtel.in>
Date: 10/08/10 12:35 PM
> > Dear Nodal.South team:
> >
> > In spite of your email below, and also having handed over the
> > instrument on 31/07/2010, I have received the following sms from
> > AXAirtel:
> >
> > "Your bill for your Airtel FIXEDLINE No.[protected] is genrated on
> > 06-08-10 for Rs.426. Due Date is on 25-08-10. Log on to www.airtel.in
> > to check your bill online"
> >
> > Why? You had confirmed that there was no outstanding amount. Why am I
> > being asked to pay Rs.426.00 even when I have not used the phone?
> >
> > I will seriously take up this matter with all concerned people,
> > including the consumer court, if necessary.
> >
> > Please revert immediately, to stop this harassment.
> >
> > Sincerely,
> > Russel Stevenage
> >
> > -------- Original Message --------
> > Subject: Re: FW: Harrassment even though landline bills have ben paid
> > - Landline No [protected]
> > From: Nodal.[protected]@airtel.in
> > To: Russel Stevenage
> > Date: 30/07/10 2:31 PM
>> >> Dear Mr. Russel Stevenage,
>> >>
>> >> Thank you for writing to us at Airtel Telemedia Services.
>> >>
>> >> We acknowledge the receipt of your mail dated July 28, 2010.
>> >>
>> >> With regard to the below mail, this is to inform you that for the cancellation
>> >> of the connection[protected] your request has been registered with the
>> >> reference number: 469348 on 29/07/2010.
>> >>
>> >> The line will be cancelled by 7 working days. However, the cancellation
>> >> process that is full and final settlement will be completed within 45 days.
>> >>
>> >> Regarding the instrument to be collected, it has been confirmed from your end
>> >> that you will be available after 7pm on 31/07/2010 to collect the modem and
>> >> telephone instrument.
>> >>
>> >> There is no outstanding amount as on date towards the account number:
>> >> 14504747.
>> >>
>> >> Assuring you our best of services.
>> >> Yours sincerely,
>> >>
>> >> Nodal Officer
>> >> Airtel Telemedia Services
>> >>
>> >> Mail received from Russel Stevenage
>> >> Many thanks indeed, sir/madam. I look forward to having the
>> >> cancellation of my landline service speedily done, at last.
>> >>
>> >> Thanking you,
>> >> Sincerely,
>> >> Russel Stevenage
>> >>
>> >> -------- Original Message --------
>> >> Subject: Re: FW: Harrassment even though landline bills have ben paid -
>> >> Landline No [protected]
>> >> From: Nodal.[protected]@airtel.in
>> >> To: Russel Stevenage
>> >> Date: 28/07/10 3:48 PM
>>> >>> Dear Mr. Russel Stevenage,
>>> >>>
>>> >>> Thank you for writing to us at Airtel Telemedia Services.
>>> >>>
>>> >>> We acknowledge the receipt of your mail dated July 26, 2010.
>>> >>>
>>> >>> We regret for the inconvenience experienced by you.
>>> >>>
>>> >>> Your complaint for Delay in cancellation has already been registered
>> >> from our
>>> >>> customer care team with the reference number: 35674610 and will be
>>> >>> processed by 31-JUL-2010 12:23:31.
>>> >>>
>>> >>> • E-Mail us at - nodal.[protected]@airtel.in
>>> >>>
>>> >>> Assuring you our best of services.
>>> >>> Yours sincerely,
>>> >>>
>>> >>> Nodal Officer
>>> >>> Airtel Telemedia Services
>>> >>>
>>> >>> Mail received from Russel Stevenage
>>> >>> Dear Mr Rakesh Kumar:
>>> >>>
>>> >>> I am very sorry to say that the harrassment continues!!! I had even
>>> >>> asked for disconnection of my line and your team member who called me about
>> >> this (Tarun -- Customer Service mgr, Delhi -- Ph +[protected] promised
>> >> that disconnection would take place the next month. This was in March!!
>>> >>> It is now July and I keep getting bills for Rs.550/- each month, being the
>>> >>> monthly rent, which I am paying, EVEN THOUGH I AM NOT USING THE
>>> >>> SERVICE. PL CHECK.
>>> >>>
>>> >>> This month, too, I had received a bill and paid it via ICICI Bank on
>>> >>> 17/07/2010 (Tr for Rs.550) and the amount has
>> >> been debited from my account.
>>> >>>
>>> >>> In spite of this, I am getting repeated SMS reminders from AXAirtel on
>>> >>> 09/07, 21/07, 24/07 and today (26/07). All of them telling me to pay on
>> >> or before 26/07 and, if paid, ignore.
>>> >>>
>>> >>> I earnestly request you to get my landline [protected] disconnected.
>>> >>> I do not want, or need your service.
>>> >>>
>>> >>> In case it is not disconnected, I will take this matter up with the
>>> >>> consumer court,
>>> >>>
>>> >>> I am also copying this to care.tamilnadu and nodal.south for their
>>> >>> speedy action and help.
>>> >>>
>>> >>> Thank you.
>>> >>> Russel Stevenage
>>> >>>
>>> >>>
>>> >>> On Sun, Mar 28, 2010 at 2:33 PM, <[protected]@airtel.in> wrote:
>>> >>>
>>> >>>
>>> >>> Dear Customer,
>>> >>>
>>> >>> This is to inform you that your concern has been noted and our team is
>>> >>> working on a resolution. At the outset, we apologize for the
>>> >>> inconvenience faced by you. We will get in touch with you for further
>>> >>> details of your concern as the need arises.
>>> >>>
>>> >>> Regards,
>>> >>>
>>> >>> Rakesh Kumar
>>> >>>
>>> >>> Airtel Customer Service Team

This is the same way that they do decide to treat. The billing department has been worse i thought but the collection department without the bill details want the payment and do decide to hang up without any sense. This is the worse tele caller i have ever dealt with and she has the guts to hang up when speaking.

I am never going to Airtel for this pathetic service.

Need Airtel broadband services


I have exact same issue as the gentlemen above stated regarding the feasibility in our area Sector-15 Rohini, Delhi 110085. its been almost like 3 years i am trying to get Airtel BB but its still not feasible ? 15-20 yards from my home is feasible... its rubbish..