Respected Sir,
On dated 8th of june-2009, I had booked a broadband connection with Airtel, at my office address 208-209, Gupta Palace, Rajouri Garden, New Delhi-110027 I had given cash of Rs 3100/- to Mr Parminder singh representative of Airtel via receipt no 700882, he promised me within day or two you will get your connection. On 10th June Airtel person installed a landline instrument at my premises, and commit that broadband modem will installed by 12th of june-2009. After waiting 15th of June I rang up mr Parminder regarding that, he talked to me very rudely and say we don't know anything but we are not able to install your broadband connection due to some reason your money will be refunded by cheque and don't call me again talk to directly with Airtel helpline, then I rang up Mr parminder senior at [protected](forget his name) he also delivered same dialogue to me. In the mean time my landline also activated by Airtel, no [protected]
I visited Airtel office at rajouri garden, customer care desk, informed me that due to non-availability of port your connection is not installed. I have question when Airtel do not have port then why Mr Parminder Singh took a cash with me why Airtel people do not checked before the paper formality being completed.
After harassing by Airtel people, I ranged up on toll free no I had talked to customer care executive he promised me your refund chq will receive you by 1st of july by waiting till 13th of july-2009, again I ranged up on toll free no this time Mr Parvez (customer care Executive) tell me that your request not forwarded by sales team due to mistake, he apologies on behalf to sales team and promised me by 20th july-2009 you will get you refund cheque and allot me a ref no 21943948. On 22nd July again I rang up on toll free no this time I shocked a lady representative delivered me same dialogue as mr parvez told me, again she promised me you will get your refund within 15 days or allot me a new ref 88956472.
Its totally harassment of the customer by Airtel people promising fake commitment without any reason they hold my money, and my work get suffer form last 45-50 days due to this. Kindly look into the matter and suggest me what should I do kindly do the needful as soon as possible.
Thanx & Regards
Prakash Chand
[protected]
Aug 14, 2020
Complaint marked as Resolved 
Airtel - Landline — Incorrect Charges - No Response
Top Top Urgent.Kind Attn: Mr. Gurmeet S. Sandhu
Kind Attn: Mr. P.D. Sharma
Dear Sir/ Madam,
In context with the above cited subject matter, we have tried to contact your customer care department on many occasion but to our dismay we have got the worst possible response and therefore are not left with any other option but to bring the complaint in Black and White. Please note that I happen to be one of the customer on the privileged customers list with Airtel and have had an account with the company for almost 13 years now and definitely do not expect this sort of a treatment being given to my office.
Kindly refer to the enclosed attachment which would give you the insight into how we have been charged with incorrect charges for our given three telephone numbers[protected],[protected] and[protected]
Giving you a brief summary:
 Telephone Number[protected] – We have been charged Rs.100.00 to Rs.150.00 per month basis for itemised bill whereas the charges conveyed to us were Rs.50.00 per bill. Totally unwarranted and we claim Rs.1750.00 as the difference in amount. No further payments would be made till the time this account is settled on urgent basis.
 Telephone Number[protected] – We have been charged Rs.100.00 to Rs.250.00 per month basis on account of itemised bill and Top Up whereas the charges conveyed to us were Rs.50.00 per itemised bill and we never ordered ant top up so we are definitely not accepting these charges. We have been given to understand by someone really irresponsible in your customer care department that we have ordered this top up and when we asked them to give us a proof of our request or fax message which they claim we had sent they had no answers. Totally unwarranted and we claim Rs.44790.00 as the difference in amount. No further payments would be made till the time this account is settled on urgent basis.
 Telephone Number[protected] – We have been charged Rs.100.00 to Rs.250.00 per month basis on account of itemised bill and Top Up whereas the charges conveyed to us were Rs.50.00 per itemised bill and we never ordered ant top up so we are definitely not accepting these charges. We have been given to understand by someone really irresponsible in your customer care department that we have ordered this top up and when we asked them to give us a proof of our request or fax message which they claim we had sent they had no answers. Totally unwarranted and we claim Rs.44790.00 as the difference in amount. No further payments would be made till the time this account is settled on urgent basis.
I would now request you to take an immediate action in this matter so that the matter does not escalate to the next level.
Your early response and action the said matter would be appreciated.
Best regards.
Amit Sekhri
CEO - SGV
India Tel #: +[protected]
U.K. Tel #: +[protected]
U.S. Tel #: +[protected]
Mobile #: 00-91-[protected]
Delhi Fax #:[protected]
E-Mail: [protected]@outsourcinginfinite.com
www.outsourcinginfinite.com
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