Airtel Complaints & Reviews

Hi, <br />
<br />
Sorry...is what they finally said after wasting my time on various complaint calls I made to them. I am talking about none other than 'Airtel'. Im using their phone backup service to store all my data such as sms, photos, videos, phonebook, from last 3 years. why? coz I trusted the contract they had with me for keeping my data safe on their server, in their offer they mention the threat of loosing important data incase we loose our mobile phone, with their phone back up service we can transfer our data to their server & forget about it! <br />
I did the same & to my horror all my data is lost on their server & all they have to say is SORRY...cant recover the same.<br />
Dont know what to do so thought share with you my experience with this wonderful company called AIRTEL!

I got a connection from air tel digitaltv on 22nd
march 2009 from a shop at Badala road kharar, district mohali, punjab at
the cost of rs 1750. My id is [protected] and my activation code number is
[protected]. Installation was done by a person ( from air tel
company)Mr.Ranbir Singh (mobile number[protected] on 23rd march 2009. My
Set Top Box ID (STBID) is [protected]. Since very first day of
installation i faced a problem very regularly. After every one or two days
my tv started displaying a message ' THIS CARD IS NOT AUTHORISED '. I
contacted Mr. Ranbir Singh (who installed it), owner of the shop (Mr.
Balwinder Singh)from where i purchased airtel digital tv and customer care
number many times but got only a temporary solution.
On 30.03.2009, I got a call from your office phone number[protected] at
5.07pm about rectification of the error and the person online assured me
o[censored]ninterrupted signals in future but next morning same message appeared
again on my tv.

At customer care they say that the amount in my account is rs 2000,
whereas i purchased a connection for rs 1750.

Even at the time of installation when Mr. Ranbir Singh contacted the
company for activation, he was told at his mobile that this set top box is
already activated.
My airtel digital tv started recieving uninterrupted signals
from 5th april 2009 but I was confused to see the negative balance in my
account.Therefore I made a written request by email to know that why my tv is
showing negative balance in message box of my account ?
In response to my complaint I got a message on my mobile
(number[protected] from company on[protected] at 3.18 pm in which i was
asked to recharge my digital tv account because of negative balance in the
account.
I got a phone call from company office (phone number[protected] on
[protected] at 11.51 am) and message conveyed to me was that problem
related to viewing of CNBC TV 18 and B4Uwill be solved within 30 minutes
approximately but instead of this, on the morning of[protected] all the
channels available to me were blocked and through a telephone call from
[protected] on[protected] at 1.58 pm i was informed that all the
channels available to me are blocked by company due to negative balance in
my account and i was asked to get my account recharged to view these
channels. Two messages were sent to me on my mobile on[protected] and
[protected] by airtel digital tv informing me that myaccount is suspended
due to negative balance.
Thus instead of solving my problem company created another problem for me.
I am unable to understand that why should i recharge my account when i am
authorised to view the channels free of cost for first three months.
I recieved a message from airtel digital tv on 26-04-09. The content of this message is:
Dear customer, your digital tv a/c has been successfully recharged with Rs 2000.00. Your current a/c balance is Rs - 17.95, valid till 16-04-09.

I dont know that
1.Even after this so called recharging, why I can not still view any airtel digital tv channel.
2. who recharged my account ?
3. If recharged by company, then why it is valid till 16-04-09, the date which has already expired.
4. why again after recharging, my a/c is still having negative balance of Rs 17.95.
5. Inspite of writing to company about my agony on their
email address ( [protected]@airtel.in), I am unable to recieve uninterrupted
signals till filling of this complaint.
6. I had to waste my money and time again and again for contacting the
person who installed the airtel digital tv as well ascontacting company
through internet.
7. It gave me a lot of restlessness due to mental harassment .
8. I am missing live telecast of IPL cricket matches on SET MAX channel
which is a part of the channels available on this connection. For watching
the thrills of IPL cricket matches I had decided to get this airtel
digital tv but instead of enjoying these at my home now I have to move to
the home of someone else which is very much shamefull to me and all this is
due to unsatisfactory services of the company.
9. Now I do not know the exact date from which those three months should
be counted for which I am authorised to view the channels free of cost.
10. I want compensation from the company for the torture.

Regards,

Prof. Inderjit Singh[protected]
# 193, First floor, Anand Nagar, Kharar, Mohali, Pb.

Sir

My mobile is being hacked and someone (still untraced) has done ISD calls for the amount of Rs 13, 500.Without my knowledge and the LOG is also there in my mobile, on enquing from the company it is being said that some website has hacked the mobile set Nokia N 70 and they hae done it.Now why should I pay the bills for the wrong and what are the legal remedies available for the same.Pl advice

Regards

Dilprit Singh

Hi,
Airtel doing big froded .My name is kamlesh . my mobile NO.is [protected] .I was activethe airtellive services on 24 or 25 apr . there was not show any charge but whene i link fussion louage site they deductet 15 Rs and in sms show every week it will charge 15 Rs than I was told to customer care to deact this services. but net week again same 15Rs deduct.untill this services is not deactivet by them I deally talk with them but they are only giving me complate no.untill 60 Rs deducted. but services is not deactivetet and ballance is replace me untill me so what I shuld do . I have 2 complate no. is 6031 and 19670.please ake right action on Airtel.

Hi
I receive daily spam messages from AirTel which start with 'TA-' or 'AD-' followed by some random name like 'TA-Inv. Clic' or 'AD-POWERLIN'. This is very annoying and I get about 10/12 messages daily....

Hi, ,

I am just posting all the mails that went back and forth between me and Airtel.

Hi,

Please read the mail below. I am a Airtel Digital TV customer. The
subscribed package is the Value package which costs Rs 200. I
recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed
to get back Rs 250 as I have one Airtel Postpaid and Broadband
connection. So how come my connection has been cancelled? I want my
connection back by EOD today and also I will not count the days when
the service was not there. If any action is not taken then I will take
legal action. Also I am putting this mail chain in consumer forum.

Thanks,
Sucheta Ray

On Thu, Mar 26, 2009 at 5:45 PM, Sucheta Ray <[protected]@gmail.com> wrote:
> Hi,
>
> I am Sucheta Ray. I bought one digital TV connection on 14th March,
> 2009. My customer ID is[protected]. I stay in Bangalore but I am a
> Bengali. I told the dealer( Veejay Enterprises, 78 R.K.Mutt Road,
> Ulsoor, Bangalore-8) repeatedly that I need something in which I will
> get more hindi and bengali channels. But still he showed me a leaflet
> which had only South Packages. He asked me to add top ups to get some
> hindi and bengali channels. So I paid Rs 1750 and got that connection.
> I was told that there is a offer that first 3 months there will be no
> subscriptions. But next day only I came to know from one of my friend
> that there are packages like Value and Economy in which I can get more
> hindi and bengali channels with a lesser monthly cost. So I called up
> the customer care number to change the package. The first thing they
> told me that there is no option to change a package. After arguing
> thay guy was ready to take a complaint. He told me that within 48
> hours the complaint will be resolved. The complaint number is 595109.
> As usual after 2 days also no output was there. So again I called up
> the customer care. This time one guy, named Venkates picked up. He
> informed me that only after 26th of each month the packages can be
> changed. So he adviced me to recharge my account as the moment the
> package get changed I will be charged. This time the complaint number
> is 601899. I recharged my account with Rs 300. While recharging I came
> to know that my account balance is - Rs 750. I don't understand why.
> May be they had given me South Mega package. I was really confused
> because I paid only Rs 1750 initially for South Value package. Also I
> realised that there is no signal. So again I called up the customer
> care. This time one lady, Shahnaz, picked up. She told that it was
> their fault. So they will refund the money back and and also restore
> the connection. This time the complaint number was 604370. She
> requested me to wait till 26th. In between I made atleast 4/5 more
> calls to the customer care. Today also there is no signal, the
> account balance isalso negative. Again I called up the customer care.
> One guy, Arvind picked up. And I was told that the requests are all
> having OPEN status. I have paid Rs 1750 + Rs 300 just to get no
> connection and to undergo this pain of calling the customer care. Now
> I am feeling that I will go to some Airtel office and just break the
> box infront of them. I am really cursing me that why I took this
> connection. Actually I have one postpaid and one broadband connection
> from Airtel only(For this also I am supposed to get Rs 250 offer, but
that money also has not been refunded to my account after 12 days
> also. God knows, how many calls I have to make for that). And I am
> very satisfied with those two services. So I thought this will also be
> good. But I was mistaken. Airtel have trained the customer care guys
> how to say "Hello", "Thank You", " Madam" and all other idiotic things
> but they are not at all trained. Very unsmart and irritating. Today
> also they could not confirm me when they can restore my service back.
> By today if the signal is not back then I will write to Mr Mittal and
> will let him know about this suffering.
>
>
> Thanks,
> Sucheta.
>

You airtel digital tv are frauds you are cutting channels and giving just a message that we are cutting channels. Customers are not happy . you have cut colors as it became popular and on the site u are saying that you will soon cut ndtv imagine what is this i was attracted to it becouse of colors as in the brochure it was added unlike the others DTH com. Now i have to pay 22 rs per month for just 1 channel and the cost per channel officially is just rs. 5 .what is this Please do not cut channels
Other Com are just adding channels and you are simply cutting the channels

Hungama TV and Cartoon Network Should be added to value pack 115
So more customers will be attracted towards your sevice and more will feel to switch off to digital tv
unlike tatasky, big, dish tv doesn't have these channels so it will be the popularist company in the town

I am having Nokia basic model which can store 50 numbers in it. Airtel SIM card can store upto 250 numbers. Since both the memories was full, I approached Airtel outlet in Jayanagar 9th Block, Bangalore. They asked me upgrade to 64K SIM by paying Rs.75/- which is having a capacity to store 500 numbers in it. After reactivating I realised that it is same as old SIM. When informed about the problem, they said we can store more numbers using Airtellive. Now they have taken time to resolve this issue.

Why the hell these people without the knowledge sit in the outlet and fool people. Will they refund the money and the time I wasted

I Thavasilingam Chandramohan, resident of 164, Venugopal street, Mogappair, Chennai has been a customer of Bharati Airtel Ltd for several years. My latest bill has not been paid because of the negligence by my personal secretary and hence the connection has been cut. An executive of Airtel had come to my office and used abusive language and threatened my staff and hence I did not make the payment and I demanded an apology before making the payment. However there was no response and to my shock I started receiving calls from my contacts saying that they are contacted by one Narasimhan from Airltel and he has been asking obscene questions and has made remarks about them. He has also revealed them about the number of calls and the duration of the calls I have made to my contacts. It was also shocking to note that he had ignored my male contacts and had only done this if they are women. Subsequently another collection agent Satish Kumar had come and again abused my staff on 16th of April and I lodged a complaint with Nolambur police station. The matter was enquired and the collection agent was let go upon his apology. I also handed over a check for my pending payment and requested Narasimhan not to call my contacts henceforth. However to my shock, I found that Narasimhan had called my contacts on the same day and used obscene language and asked questions that were embarrassing to the women. It was really painful for me as my contacts had started shouting against me and hence I issued a stop payment for the check I have issued. The issue became worse after this as Narasimhan called my contacts and told them that I had asked him to collect the pending payments from them. When they pleaded ignorance, he has also threatened them for cheating and said that he will send goondas to recover the money which I had given them. Since all of them are women, the did not want this to be an issue and they have been calling me and shouting at me to stop this nonsense. I took this matter up with the legal advisor of aritel and I had also reported this to them, however there has been no response.

In the meantime, one of my contact had lodged a complaint with Vellore police station and I was inquired where I revealed the whole story and told them that I will lodge a complaint and forward the same to them. For the past few days things have gotten worse as Narasimhan seem to call my contacts very frequently and when I asked him to stop calling he rightfully says that he has my call log and he will continue to do so.

I wonder as how a reputed company like Airtel gives the customer call logs to executives and collection agents and I also would like to know how my call logs including the duration had been made available to an executive, I understand this is my private data and Airtel doesn't have the right to distribute it as it is against my right of privacy. I feel extremely painful and naked as someone who at a very junior level has got access to my private data and I wonder how many of them have the same, I am sure this is a very serious issue which these big companies do not mind doing it and they are doing illegal things without any fear.

R/sir
My sister Mohini Jain Join Bharti Airtel as office assistant at City Center Gwalior M.P. 14April2008 by Navaneet Singh CSD SMG( mobil no.[protected] ) address.. BH62 Dindayaal Nagar Gwalior at the time of joining salary ..4500/- after one month (20May2008), she select Sambidaa Shikhak_3 and join this . Befor the left Airtel job call Navaneet Singh release salary 4500/- they told salary check don"t received after some days "I call you ". After one year salary not release many more round of Airtel office .what i do please resolve my problem & help me.
thanks

Anoop Jain B/o Mohini Jain
Address- Kirar Coloni Kampoo Lashkar Gwalior M.P.-474001
Mobile-[protected], [protected]
[protected]@yahoo.com

i have purchased a airtel life time sim in dehradun on 15 may 2009.
i have requested customer care for activating GPRS or airtel live on my sim but yet i have not recieve any response from you. Every time i call 121 they said we will activate in 24 hrs n yet not activated as 1 week paas as if now .
Activate my account soon or i have to throw this sim n buy some other sim for using gprs service .
Iam not atll satisfied with this behaviour of yours and want my answer soon as possible.
thanku [protected]

I've never subscribe any such services on my mobile ([protected]) and I've been deducted more than Rs. 100 from my talktime over a few past months. Please unsubscribe such services from mobile immediately.
I was not expecting such things from such a reputed brand like Airtel. Its like forcing its customer to the consumer court.

Please do an immediate action on it.

Thanks,
Nishant Sharma
[protected]

Mobile number [protected] was og (outgoing) barred because of zero usage and then suspended the line.
THE STORY:
A female vendor from Airtel call on my place and explained me the scheme. I gave her the cheque of Rs.500/- in favour of Airtel. However, I told her that I want the activation of the said number only after 15 days after I come back from outstation.
I was shock to see a mobile bill. After I insert the sim card in the mobile I found that my mobile was og barred. I called the customer care 3 times. Every time they told me that the number will be activated in the next 4 hours time. I got fed up and the fourth time I told the customer executive to cancel this number. The cancellation number is 21681380. I received a verification call from the Airtel head office. The executive named himself Mr. Ashish. After learning my end he regretted on company's behalf and gave guaranteed that this line would be activated in 2 hours time. This line got activated. I did made 2 or 3 calls. 2 hours post activation my line got suspended. No intimation, nothing and I have no way to find the real reason of this suspension. I approach Malad w. gallary. The female officer simply told me to make payment of this bill and your zero usage is the reason of suspension and it is government law. I asked her that how was my line activated the previous day and I made some calls from it. She denied to reply on that. I told her to cancel this line. She pointed blank (refused). Can I ask for my money Rs.500? Can i go to consumer court with this issue and get compensation for this harassment?

I have activated Airtel NOP in my cell NO: (+91)[protected]; by paying Rs:98; on may 23rd 2009. And it is already 48 hours are over . But i didn't get any Airtel NOP settings in my mobile . My mobile is ( LG KG 195 ). Please help me by sending the settings of Airtel NOP and by activating it on my mobile No. Please sir heip me . For me it is very necessery to get Airtel Nop today it self . Please sir, please sir, PLEASE...ACTIVATE Airtel Nop.

Thank you and best regards sir..
Mathews

wap.mobifun.in Therefore I am losing Rs20/- from my bill. I don't want this service so PLEASE stop this service and save my account balance.(My cell no:[protected])

I had requested to change my plan from 499 to 199 with effect from 7 march 2009 .the bill is overcharged for the period 11 mar 2009 to 10 april 2009. Rs 330 should have been adjusted from my bill.I visited your saharnpur office 8 times personally & made complaint to lucknow also.
I was assured that Rs 330 will be adjusted from my bill 11 april 2009 to 10 may 2009 but same has not been done instead of giving rebate Rs 75 has been charged as late fee.
I am totally dissatisfied with your services.

Iam a Airtel subscriber for many years now, since last 8-9 months i am facing with call disconnection problems both incommnig and out going, it just disconnects in 2-5 seconds, i am not able to make a full conversation ever, i have logged complaints to the Airtel CC, but this have only one thing to say, i.e we have taken the note & the issue will be resolved in 48 hrs, that's it, i have changed my sim card to 32bit/kb whatever, i was asked earlier, i have also changed 10 cell phones of different makes, it just dosen't work., worst is when iam driving, this is with full network shown on the cell.I keep on receiving their calls every now and then if iam having any problem, i have to give the whole explanation every time, now i have stopped using the airtel for making calls, just using it for incomming, that too if it does not disconnect., and bought a new service, i cannot discontinue the service as all my old clients have this no. I dont know how to resolve this problem, There is just no support from Airtel.

pls help me unsubscribe to airtel frenzo service . mob no [protected]

Dear Sir,

There is one guy who had taken all my ID proofs and taken a new airtel no.([protected]) and using it from last 4 months.Now the airtel people are calling me to pay that bill. If I had not used that no. why should i pay the bill. you can check the bill details.
The Contact person for above no is Mr. Shiv charan chugh
His contact no is [protected].
Please help me out of this...

Thanks & Regards
Sonia Anand
[protected]