Airtel Complaints & Reviews

I applied for a post paid corporate connection.
I was asked to provide a address proof.
I provided my airtel broadband bill as address proof.

After a week, surprisingly my outgoing services are barred,
when I called customer care I was informed that the address verification came as negative and thats the reason why the services are barred.
I was not informed about this at any point of time. I gave my alternative number if they want to contact me, but still no one contacted me.

As usual customer care people told me that contact address verification department(how come always these departments work independently!!!), when I called address verification department they told me that address verification report is negative as they were unable to trace the address !!!
I am surprised how come the same company personnel was able to come down to my home to do the broadband installation !!!

Address verification department told me that their people will come and do the verification in 72 hours.
When I asked if it is possible to come on some specific date & time, they told me that its not possible.
How come they expect a customer to be there at the address "when ever" they come?
Finally address verification department agreed that they will send a person before 9:30 AM.
After 3 days (72 hours) I called up address verification department and inquired why the address verification is not yet done?
They informed that it will happen in another 72 hours.

After 2 days again I called address verification department and came to know that the address verification has happened but its again negative, reason is simple: "customer is not available at home" !!!
One good thing is they were able to proceed further, from address not traceable to address traced but customer not available :)

Looks like they can't respect the customer's problems. I clearly mentioned that its not possible to be at home "when ever" their people come for address verification.

They are taking their own sweet time to do the address verification.

The out going services are barred, but I have to pay the bill (if it is just for the sake of incoming i can opt a prepaid connection). For this great service I have to pay 12% as "service tax".

When do these guys will give respect to the customer's problems?
When do these guys really understand that customer's are paying them not to face any service problems but not to invite the problems.

I am still waiting for the address verification to be completed !!!

In contrary to this I do know people who got the airtel connections with out proper address verification !!!

Sir,
My sim has been blocked. It is promting for puk code.please help me by providing me the puk code as soon as possible so that i cn continue using airtel services further.My phone no is [protected].This is jharkhand's sim and at present i m in visakhapatnam in andhra.

plz deactivate the service"videshi tashan'" on my airtel no [protected]
thanks and regards

I m using airtel services for long is not getting proper services recently regarding Airtel-Live and Speedflirt Service. I had tried over a Hundred of times to Unsubscribe from the Pre-mentioned services, and for the same, tried to get connected to Airtel Customer care, but it never got connected. I received a sms 05/06/2009 from ''TA-Arena'' at around 15:42 which requested me to log on to- ''www.speedflirt.mobi/airtel.click'' and then to Edit Profile and to Unsubscribe because it read that within 2 days, the service will be renewed but the problem is this that the page is not opening inspite of innumerable efforts. Airtel has been deducting Re.1 per day as a usage of the said service. But I am not using it. So, why should I pay when I'm not using the service???? I want my money refunded/adjusted for the same immediately, within 5 Working-Days.

Thanking you,

Yours sincerely
pavan taldar

Hi,

I have been offered a scheme from the Airtel customer care executive, actually they called me up and give me that offer for 3 months which is I have to pay only Rs 300/- if my gross bill is Rs 500/- but now after 3 months are over they are saying they didn't offer any such scheme to me and I need to pay around Rs 1750/- and after that they disconnected my connection. Now I am not able to call even customer care to have some clarity about that offer and descripancy in the bill amount. For the last more than 4 years I'm a customer of Airtel.

Request you to please lookinto this issue or otherwise I'm forced to go to consumer court and file suite against Airtel.

Bikramjeet Singh
[protected] (The no. in question)
[protected]@rediffmail.com

I am using Airtel mobile bearing # [protected] since 2 yrs at chennai Tamilnadu. I use to get coverage when i move out of TN every time. but to my dismay, now when i visited Assam
Guwahati there is no coverrage thkough i was getting calls till NJP ( new jalpai guri) after crossing NJP the coverage got cut i was put very critical position by not getting the coverage. I was not able to neither contact nkor receive any calls though i am having prepaid connection with roaming facility. I couldnot find any Airtel shop to get the problem settled though i find Airtel hoardings in many places. pl verify and reply to me at earliest.

Hi, I am Sonal and newly came at Bangalore. I applied for connection 1 and half month back.While taking connection agent was so keen to take my application and he promised me I will get connection within 1 week. I was aware of that in Kouramanga getting coneection is difficult coz of technical feasibility, same thing I asked to Airtel agent but he said I got a wrong information and I belived on him and given 2 month of advance also. I got a proper reciept.After 1 week I tried to call him he didn't respond me properly.Through customer care only I came to know that my application get rejected coz of the same reason which I was aware of the and amount is deducted from my account.Now its already 1 month and I didnt get my account back as well as Airtel representatice(Agent) is not responding.

Broadband was so urgent for me.I cud have taken some other connection but those people didn't respond me propely.It's realy bad behavier, atleast they cud inform me or atleast intimate me about problem. In any business i[censored] sud have transparency. It might effect consumer's work.

Now the situation is that..First of all I didn't get connection, I lost my time for application and coordinating with agent and lost money also. They sud first inform technical feasability then only sud deduct money from account.

It is such a nuisance that these companies talk of their speed in Kbps while we measure speed in KBps.

Something like saying the distance from Mumbai to Delhi is XXXX feet?

Your actual download speed is just 1/8th because 8Kb = 1KB (look at the Bs and the similar pronunciation).

Wish the largest companies in the country get out of this fraud.

PL DEACTIVATE TADKA LIVE SUBSCRIPTION ON AIRTEL WAP FOR MY CELL NO. [protected]
ITS URGENT....

Dear All @ Bharti Airtel,

I have already paid Rs. 230/- towards my postpaid mobile # [protected] bill on 01.06.2009 at Patel Agency (Airtel Dealer based at Kapadwanj). But till date I have not received confirmation from the company and it is still reflecting pending in company data.

As already 3 days have gone and I am not getting satisfactory reply from dealer, request you to do the needful on priority or else I will change SP to BSNL.

Please call me on my reliance no [protected] for any further clarification.

My two Airtel mobile nos [protected] and[protected] are in CUG group of HCL technologies BPO services, Noida and as per their Plan all the CUG calls are free but i have been charged for all such CUG calls.

As per plan all CUG calls between all CUG numbers (Airtel to Airtel) are free.

When i have contacted them(Ms. Jyoti Rawat and Mr. Ashutosh Sharma) they are saying that my above two numbers are under different parent groups however it was never told to us when the connections was taken.

There is two or might be more parent groups under one CUG and they are cheating us by distributing the CUG connections and taking charges for CUG calls by saying ythat they are under different parent groups and giving false information that all CUG calls wil be free.

Damage Resulting = being charged for CUG calls however should not be and all CUG calls between all the (airtel) CUG numbers must be free.

Hi,

Myself Mr. Sachin Bhagwan Bhairat using airtel service since long time. I have a problem related to online bill payment application (Mcheck)

I was using mcheck application on airtel mobile for payment of bill. But since last month i'm not able to access the mcheck application on my handset.
It is giving error "Accont Verification in progress Click Ok to continue."

I had word with airtel customer service executives but they always denying and saying that this problem is from ICICI bank. Then i had contacted with ICICI bank customer service executives 4 to 5 times regarding this while they were saying that the virtual card is already been activated. Again when i called to airtel then they raised the complaint ("Service request[protected]") dated 28th April 2009. And executive said that they will call back within 48 hours, but they didn't call me & said that your cell was not reachable. While when they were raising the compalaint i asked them whether u required any alternate number but executive denied.

After that i called to 121 to ask the updated on complaint then after their team called me saying that now your mcheck application problem has been resolved and work fine. I tried to acces that application but no way...Then again i called to 121 executive was saying if you call us again (i.e. 3 times) for same complaint then we'll close your complaint by our end without intimating you. Their support team told me the procedure for checking of mcheck aplication. But then also mcheck was giving same error so executive asked me to send sms "CARD" on 543219. I had send the sms but still i'm facing the same problem.

Now when i'm calling to 121 they are cut down the phones they are denying to answer ot talk with me.

I am paying my bill on time. Using mcheck application for that if in case i'm out of town then it is easy to pay bill on time.

Please suggest in this regards.

since from last few month's i am facing sms service issue there is one service in airtel name is daily business new's service more than 5 times i tried to stop this service but still i faced this issue daily i got messages and more than 1 rs is deducted from my balance i had word with call centre people they commit me they stop my services within 24 hrs i have ref i.d [protected], plz revert me asap

Dear Sir

I want to know the name and address of this airtel number : [protected]. Because I am getting many missed calls into my mobile and my father's mobile. He is also using slangs during the call, if I received his call.

Regards
Alok

hello, this is sashidhar reddy natla from andhra pradesh studying in annamalai university, has taken airtel prepaid sim on 11th of may.after three days i got message that i dint submit my documents. so i went and gave my documents once again(my passport and local residency proof given by the warden of medical pg hostel annamalai university with photos). after 3 days my outgoing was aborted. so i went to airtel office on monday evening and again i gave my documents to them.i have balance around 260rs and have added booster card to it(123). again on tuesday evening i got message that if you donot submit your documents before 11th of june my connection is going get disconnected. actually i want to know whether you have received my documents or not .kindly reply me as i am having this problem since 10days or else i can opt for another companies.

I have not get my refund (security deposit) for Surrendering my Airtel Mobile No. [protected].It was surrender on[protected].

I had used the icici bank online portal for a prepaid mobile recharge of 150 rs, on May 30, 2009 the amount was deducted from my account and thepayment was shown as success in the name of Euronet Worldwide India Pvt Ltd, payment id [protected], but till date no recharge has been reflecting on my mobile

Airtel executives misguides customera about the GPRS option. Monthly 99. the customer executives and airtel sales people will say that you can access any wap sites using this connection. But they will not tell you that if you access any sites other than Airtel Wap you will be charged extra. Besides that it also does not allow you to access your IMAP or POP emails using built in email clients in phone like Nokia or any other hadnsets.

for accessing your IMAP or POP email you need Vodaone Mobile Connect or Airtel Mobile Office. Vodafone charges 149/month where as Airtel charges 149/week

compare that to the basic GPRS that does not give any useful service to corporaate users Vodafone charges 49/month and Airtel charges 99/month

Both of them cheates, I am going back to Vodafone connection on the second day of taking my Airtel CUG connection. For which I also had to pay Rs/300 . They told me that is for makign online payements

For those lucky one who have subscribed to GPRS from Airtel or Vodafone before 2008, you can still access your IMAP emails through Vodafone Live or Airtel Live

Thanks to the nonsense IT system both these companies have including their online payment sites, (using Oracle billing software). they not only cheat, but prrovide the wost possible services.

I will make sure every one in my organization switch from Airtel and Vodafone to any other service provider. It was my mistake I supported Airtel in offering CUG plans for my company.

I have a Airtel Corporate connection of 699 since 2008, the same connection now is giving unlimited GPRS service for Rs 99 to all my colleagues in the Office which had the same 249 Rs plan purchased at the same time. Now they are making smart comment not to give the same service to me. This kind of disparity must not be prevailed as in the same Corparate plan some getting the GRPS unlimited connetion for Rs 99 & others for 249... its a fraud & they too admit it... please help me.
Details of me
Employee : BHARAT ELECTRONICS LIMITED
Telephone No. : [protected]

Landline account number[protected]
Several Complaint ref# 19481714, 19390196, 19802356, 20263304
Bill generating date - 27th April 2009

I had taken the Airtel landline connection in 2007 March( approx) with broadband facility.Till last month, every thing was fine except the company Name & address of the connection. It reflects on some other Name.The regular billing till March was Rs 400( max)

However, In the last week of April 2009, I requested for a Wifi modem at my home.The modem with all settings was installed perfectly.I paid onetime charges with a separate cheque for Rs 1795 for the modem.I also got installed the landline instrument, for which the charges was tobe included in the next bill.

When I got the bill for the month of April on 1st May, it was for Rs 6200.The bill details include the following -
1) Modem rentals from year 2005 till date - Rs 3000( approx)
2) Modem one time charges - 1795

From May till date, I have been followingup with the Airtel folks and they have been assuring to rectify the bill in 24hrs. Now, it has been more than 2 months( April & May), there are no signs of response from Airtel.They had also disconnected my out going calls in thelandline and broadband. After repeated calling, they have re-installed my broadband but not the landline. In the last 01 month, I have called them atleast 15 times and they have put me on hold on every call for 15-20 mins. Why should I waste my money for their fault??

The Airtel services in Karnataka are poor and they should shut their services in this region with immediate effect. They cannot run the show in such a careless & unprofessional manner.

I strongly urge the officials to take action, else I would be forced to proceed in to the court.

Thanks,