Airtel Complaints & Reviews

My mobile number is [protected], on blackberry prosumer plan. The handset is 7130. While calling up "24" Hour customer care at 7:30 in the morning in hyderabad, there was no response! - DONT ADVERTISE FOR SERVICES YOU CANT PROVIDE.
I spite of a monthly bill of two thousand rupees, Airtel has no shame enough to ensure to get the problems of my device sorted out. Device keeps on saying " data connection refused"... Come on Airtel... Dont fool Indians. Sick service.

I requested for telephone shift on 28/04/2009 (Ref No: 220725) and finally deactivation request on 04/05/2009 (Ref No: 77773).

When I requested for telephone shift on 28 April 2009, I was told that it will be shifted within 6 working days. But days passed and I did not hear anything from Airtel on this. I called up on 30 April
2009 to know the status of my request but did not get any suitable
response. I then requested the executive (Jitendar) to log another call with deactivation request which he refused to do.

I called up Airtel Nodal officer Mr Anirban Banerjee’s number on 04/05/2009 and spoke to Mr Sujoy Ghosh. I mentioned it very
clearly during my conversation that as I have handed over the key of my earlier residence to its owner, I will not be responsible for any kind of misuse of the telephone line. As I did not hear from him till 4.30 on the same day, I called up and spoke to Mr Ghosh once more. Mr Ghosh gave me a reference number 677773 which he confirmed was the reference number for deactivation.
He also confirmed that I have to pay INR 58.28 for call usage plus the rental charge till 04/05/2009.

I called wrote to Airtel Customer care on 10 May 2009 to confirm the status of my request and Mr Faizuddin confirmed by saying "We would like to inform that your request regarding
cancellation for Airtel fixed-line [protected] is already registered with reference number 677773 and same is under process."

But till date I have not heard anything about deactivation. I was sent a bill charging full month's rental which comes to Rs 550/-.

I also sent an email to Mr Faizuddin on 30/05/2009 enquiring about why I was charged the full month's rental. But I have not heard from Airtel on this.

Email copied below:

Dear Faizuddin,

I am writing on behalf of my sister Purabi Basu who did a mistake by installing a fixed line connection at home ([protected]).

Please refer to your following email dated 10/05/2009. Please stop texting me and my sister about the bill. We will clear this bill ONLY WHEN WE GET A WRITTEN CONFIRMATION CONVEYING THE DEACTIVATION OF ABOVE MENTIONED FIXED LINE CONNECTION FROM AIRTEL. Please see below the details that I have copied from the online account. It says that the next bill date is 17/06/2009.

Account Number 14323792 Airtel Number [protected]
Customer Name PURABI BASU
Current Outstanding Rs. 465.00
Last Bill Date 18/05/2009
Last Bill Amount Rs. 465.10
Last Bill Due date 08/06/2009
Last Payment Rs. 640.00
Next Bill Date 17/06/2009
View Unbilled Amount
Activate / Deactivate VAS

I need an explanation on this. Airtel neither could transfer the line to our new location nor it could deactivate the line in a month's time. We have not used the telephone line from 29 April 2009 onwards. Why should we pay for Airtel's inefficiency?

If Airtel Kolkata office is not efficient enough to deal with customer concern and is not capable of providing minimum services, please let me know should be contacted for this.

I would expect an early response from Airtel on this.

Regards,

Karabi Basu
M: [protected]
E: [protected]@yahoo.co.in

my name is amarjeet singh il purchse airtel sim from last 20 days 1st time it is activated when i purchased then i got the massage with in week submiited your documents or with in 48 hours number will stop .
ok
then i submitted two two copies for my doucments one for me one for my wife but still after submission 72 hours going number is not activated one no is [protected] anthoer new no i dnt know but i know sim no[protected]-2899. pllzz if airtel didn't wanna costmer loose so pllzz care for this really i dnt wanna appri... with this type of service thanx...

hope so mine no is activated ..
Thanx.

I had recharged rs. 28 twice on 6th June, 2009 on my airtel mobile.
So there was an offer saying that if reach rs. 28 we will get rs. 38 STD talk time. I should get 76 minutes since I have got it done 1 rupee STD.
I hardly talked for less than 20 mins. When I was trying to call, it's saying that my account balance is too low to make calls. Pls. do the needful.
My Mobile Number: [protected].

Dear Service Provider

On 1.06.2009 i buy your DTH service.On same day you employee come to my
home to set the DTH service.On setting time i ask him that picture is
not clear but they ask me that this problem is short-out after 12 hours
but till date the problem is remain same.Now a other problem start that
the face of every people seen in chaneel not shows clearly.The quality
of picture is very poor from very first day.After ensure by your people
i do the signature on the custumer relationship form.But till date the
problem remain same.

You are requested to please take a necessary action in this matter...

Hope for your early responce...

CUSTUMER ID = [protected]

VIEW CARD NO =[protected]

STB ID = [protected]

Waiting for your reply...

Best Regards

Praveen Dabas

H.No.513, Sadh Wali Gali, V.P.O. Pooth Khurd Delhi 110039

PH. [protected], [protected]

hiii

I'm Pramod Jadhav customer of airtel maharastra (prepaid mobile sim card [protected]).
I've a mobile sim card for more than 2 years. It was working fine till april 2008. After that problems started..
..first of all my plan got changed. I complaint about that lots of time but didnt get ractified. Then i got understood...that is not gonna correct...so i left that and moved on...

...now the major problem is that...while im in delhi...my number is not working.
the situation is like this...i came down to delhi..in last july2008. I still have around 80Rs balance and still have validity till around 15 of sept.
...so after coming down to delhi i took new local sim card of delhi airtel...so i just shut down my maharastra card.
After some 6-7 months i got a sudden need so i tried to start my old card that is still getting signal showing me network but not getting registered with it.
I tried lots of times after that ...even i also spoke to customer care of delhi circle but he refused to as they are helpless in this case...
Please help me in the same..
...and come out with real solution...and plz dont givme any non sense reason or solution...
...hope u people are good at other hand and help me out.

Thnx...

A mobile no. waiting for activation.

Dear Sir,

I have taken a Airtel connection on 07.06.2009. Details of which are:-

Mobile No. : [protected]

SIM No. :[protected]H3

Name: Kamlesh Kumar Sahu


After more than 2 weeks, my Airtel SIM is not activated by your customer care. I have contacted with the person accountable for Jagdalpur (Chhattisgarh) region, M/s Sajawat as well as Airtel Raipur (Chhattisgarh) Zonal Head, Mr.Mehfuz Ali. I was being disappointed by the way they talked to me and their concern over taking necessary steps to solve the matter.

I want to know that what is my fault and why your local people not cooperating me?

The Biggest problem is that they are saying AV-(address verification negative) problem.
Sir I want to take my address proof into your notice that, my residential address proof is being issued by Central Govt Organization under Ministry of Defence.
After having discussion with your Person in Jagdalpur I also have given another set of address verification as well as identity proof.

As You Might be knowing as I am a Defence Person (Class-I Gaztted), Cellphone activation is of how much importance to me to handle various issues.
I was forced to take this action because of Lack of Cooperation by you people.

Kindly enquire in this matter and take appropriate action and fix a responsibility and accountability to that person who involved in this whole episode and inform me accordingly


awaiting your quick and positive response.


Kamlesh kumar Sahu
Scientist
Ministry Of Defence
Govt.Of India

My name i[censored]med Patil. I purchased Airtel Digital TV from Indore's reknown firm "LOTUS". It was purchased by me on monday 22 June 2009. It was still not installed at my place successfully. On 22nd June 2009 the Engineer installed the system but it did not worked. After that He went with the STB and promised me to come in tomorrow i.e. 23rd June 2009. On 23rd June 2009 I talk to his boss Mr. Vinay Sahu who horribly told me that "Why should I get worried".

On today 24th June 2009 evening when I am posting this complaint my Airtel Digital TV still not installed at my home.

I want to take this in to notice of Shri Sunil Mittal to look in this matter. I was not alone in Indore to face this problem more many also. If this type of problems and careless system followed in airtel, we stop this company through bad mouth publicity.

Dear Sir,

I am not getting proper mobile signals in mumbai

I am using AIRTEL prepaid card.I made complaints about the same to theire Nodal officer, customer care

Details of complaint is given below



----- Original Message -----
From: Satish Kemkar
To: nodalofficer.[protected]@airtel.in
Sent: Tuesday, December 09, 2008 10:57 AM
Subject: Fw: Mobile No. [protected]


Dear Mr. Abha Gupta,

Unfortunatly your company does not able to give me proper service as I mentioned in my previous mail.

I am facing serious problem of network registry.Pls refer my mail below for more detail

If your team is not capable to solve this problem, give me that intimation sothat I will take further action.

I send you mail on 1st dec. 2008 but issue is not yet solved.

I hope you will look in to it and give me feed back.


Satish kemkar


----- Original Message -----
From: Satish Kemkar
To: nodalofficer.[protected]@airtel.in
Sent: Monday, December 01, 2008 3:00 PM
Subject: Mobile No. [protected]


Dear Mr.Abha Gupta,

I am MR.Satish Kemkar. My mobile No. is [protected].(Maharashtra and Goa).

I purchased this No. from Vasai a Month ago.

I am facing a problem that I dont get incoming call and outgoing calls evenafter my mobile shows full strength of signal

I launched complaint one weak ago to customer care services. complaint no. is 40955779.

And I tried to talk to your customer care people who told me that problem will be solved in 4 days time.But even today it is not resolved.

I am explaning you in detail about problem

1. When I enter in Mumbai I select Airtel network manually.but it does not work(i.e I dont get incoming call and cant make outgoing calls)

2.Then I switch Off my mobile and restart it . I get the Service.

But if I go from one place to another place in mumbai ( Say from churchgate to Dadar). again I face same problem.ie. I can't make calls and I dont get calls.

And If I dont rome that is if I stay at chuchgate only for a complite day, I can make calls.

I am facing this problem only in mumbai region and not any where else in India.

Unfortunatly your service team is not able of handle this problem.

I kindly request you to look into this matter and resolve it as early as possible.




Satish Kemkar

Sir,
i Purchesing airtel prepaid card on Mobile Store Sion Circle, Sion (E), Mumbai-22, i submitted all documents in Mobile Store, he said i not submitted documents, so i already submitted doc. in Airtel Gallery he Airtel Presentative said you submitte documents when you purchesing Prepaid card. Sir Request to you take action & Help me.
Purchesing Mobile Card No [protected]


Thanking you.


Regards,

Nandkishor Patil
[protected]

Hi readers,
This is Saravana Kumar.I am from chennai.I was using an airtel POst Paid connection.
The number is [protected].
but due to high internet usage my bill was generated around 5000 or so.
Then i changed my mind to move to pre paid connection.
I got the call from collection depart from chennai and i explained the reasons and got one month time to pay my bill.
I also gave my new prepaid no to them.
Every thing was fine until this.
But after a couple of weeks a girl form airtel collection department chennai, tooko my call list and started using bad words to my friends and me.
She never gave me any room to explain th suitation.
She continously started speaking badly.
Boy i havent heard such bad words ever in my life.
I was dreamed a girl could speak like this.
She also threated me that she would take all my call list and would behave in the same mannaer to all of my callers.
And she inisted the payment withintoday.
I got th call around 3 pm and she said she needs the payment withthis evening else she is going to behave in the same way to my friends.
I was cornered.
Just tell me what a gut could do in this suitation.
With my frnds help i paid around 4000 odd.
After paying it when i called to her number, it said the no deos not exists.
I got the call on Mar22 2009.

Sine then i have tried atlest 1000 times to get the apology to my frnds who have not done any mistake.
I mean it i really tried 1000 times or more.
They would have picked the call around 100.
few times they wont attend the call after a min when i call it will go in waiting.Which certains that they are ignoring me.
but once i had a conference call with lady with one of her collagues but she said she havent used any bad words.
and thank god i had recorded all the calls.
i have even spoken with their supervisors.
Mailed the recodring.
Stil they havent gave any feedback to me.
I am mentaly torured.
There may be issues with the network with not getting towers are few other problems, but just look at my concern and lady speaking suck bad words to her valuble customers.


So i have decided to move to court for the compensation of 10 lakh rupees and to human rights commission.
I am not going to leave them without getting the compensation.

Keep your fingers crossed because i may also write what happend to me in the court verdict.
here are the links where you can download and see how well they have behaved

:http://rapidshare.com/files/[protected]/airtel_agent__absuing_customer.wmv
http://rapidshare.com/files/[protected]/Airtel_Feedback2.wmv
http://rapidshare.com/files/[protected]/Airtel_feedback1.wmv

here are the no's to which i contacted
1)[protected]-this is the no from which i got the call and got absued.


2)[protected]-amisha

3)[protected]-mohammad saju-they guy said hey was a manager but i dont feel so

4)[protected]-budhapriyan


5)[protected]-ambika.
i have also spoken with few others.

Mailed to 121 services i have been trying for 3 months but all of them failed to address my concern




My question:will an employee behave in a such rude manner without their team leads or mangers assistance?

Please stop Fusion WAP Services on the AIRTEL MOBILE. MY number is [protected]. Please ask opertor to attend this call. They say that they don't know how to stop it. Its 15/- per time and its happening whenever i recharge, or per 15 days. Please look for a better way to handle prepaid customers or you will loose businees.I have been loyal to AITEL for almost, 6-7 years. NOw, i am thinking to change because of this rediculous service desk.

i had asked the airtel customer care (by e-mail) to send me a sales person for buying a new static ip broadband connection...see the reply they have sent me through e-mail:


Care.[protected]@airtel.in to me
show details Jun 7 (1 day ago)

Reply

Dear Mr. Edison,

Thank you for writing to Airtel Telemedia Services.

In order to proceed with the shifting request, we would require your
complete address to check the feasiblity and our sales officer will get in
touch with you within 48 hours.

Old No.< > New No. < > Block / Flat No. < >
Street,
Area
City - Pincode

For further assistance, please
· Call us at[protected]
· E-Mail us at - care.[protected]@airtel.in
· Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Mahalakshmi.S
Customer Care

Presenting Airtel Self Care - Manage your Airtel account online, at your
convenience!

Log on to www.airtel.in and register yourself on Self Care for FREE! With
Self Care you can...
View 3 months Itemised Invoice
Make Online payments using Credit / Debit Cards
Check your approximate usage / unbilled amount
View last 6 months payment details
View itemised call statement
Register Requests or Complaints
Use the Bill Guide tool to understand your bill

Post successful registration, with the user name and password that is sent
to you, you can manage your account online at any time.

Myself, Sunil Kumar, having broadband connection of airtel.

Telephone no:[protected]
Account no[protected]
Address: H. No. 1757
Sector-10A, Gurgaon-122001

Sir, on 10th April 2009 i have given a request for shifting the broadband connection from Gurgaon to Ghaziabad as i got transfer and location changed. Request no not noted down. On the same day i have also requested to disconnect the no from existing address. I have shifted myself and broadband connection on 16.05.2009. After that regular followup done for shifting
2. Request no. 75040342
3. Request no. 75324993 : Mr. Amit
4. Request no. 19200010: Miss. Swati
5. Request no. 19225508 dt. 29.04.2009
6. Request no. 19314656 dt. 01.05.2009 at 4.30pm
7. Request no. 19717974 dt. 14.05.2009 at 4.30 pm
8. Request no. 2066330 & 20663628 dt. 08.06.2009 Miss. Soniya

On 22nd April one perosn from Ghaziabad Airtel office came and taken Rs. 600/- charge for shifting and after a long followup done the wiring but still the no activation is pending. (Mr. Amit-[protected])

After such a long follow-up neither the connection shifted to Ghaziabad nor the no disconnected fom old address. Also i got bill for period of 23.04.2009 to 22.05.2009 of amount Rs. 1508.00/- (Previous Balance 635.00 for which no bill received and 872.54/- for May month rental. I have tried the no.[protected] for 15 days but couldnt get the no. it always use to be busy.

Without using any internet or phone and after already given request for diconnection the broadband connection, how can i pay the bill.

After such a long followup there is only one way left for me to go for Consumer Court.

Before that i wanted to inform you about my problem, hoping that you'll surely solve my problem.

Kindly look into this matter and resolve the problem. (Before one month for me Airtel was best service provider either in internet and mobile but now i think its becoming worst.)

If you could handle the limit of Airtel's customer care and service for Digital TV. Please go for it.
Extremly well deserved customer care in the world to waste your time with.
And service for removing the top ups, need to call on limited days. And this top up is also a way to cheat the custemers and earning more money too. In your area, if the cable operator connection quality is good then go for it. Forget about bloody digital TVs. Don;t move yourself into a trap.

dear sir/madam,

mere pass airtel std pco ki 14 line hai. mai airtel std pco ki sabhi 14 line 1 year se chala
raha hu. line lete samay maine sabhi documents apne name ka hi submit kiya tha.
airtel ki taraf se verification bhi huva. uske bad airtel ki company lower parel me problem huva uske bad bhi maine documents submit kiya. verification bhi huva .
maine 2 bar documents submit kiya or 2 bar verification bhi huva. lekin date:- 28/05/09 se 02/06/09 tak meri sabhi line close kar di gayi. 6 days tak meri line in logo ne band rakhi. na hi koi notice diya na hi koi call kiya. distributer ko bhi ye logo ne kuchh bataya bhi nahi.
maine bar bar inke help line no. 12144 per call kiya. to mujhe bataya gaya ki aap ko phir se
documents submit karna padega. VAH BHI KISI OR KE NAME KA.
ab std pco mera or mai kisi or ka documents kaise submit kar sakta hu. maine in logo ki
bate apne MOBILE par record kiya hu.
kya mai is per koi case kar sakta hu. mera ji 6 days ka loss huva kya vah mujhe mil sakta hai. THANKS.

AirTel Digital TV and AirTel Digital Interactive TV are not offering some of the medatory channels of DD Direct+. Like DD Gujarati, DD GyanDarshan-2, Vyas TV and FM Services Channels of All India Radio. I was planning to buy it, but dropped the idea after looking at Channel list and found that above mentioned channels are not there. I informed them many times, but they are not including these channels. Once they told me that could come in TopUps. Why should one pay for the free channels which is the part of DD Direct+?
I would say that whoever baught AirTel's these services are blind and they don't know the details about these services.

DEACTIVATE UNSOLICITED 54542 SMS DAILY PRAYER
TO MY MOBILE [protected]
AND STOP DEDUCTING RS.1/- PER MESSAGE FORTHWITH
FAILING WHICH I HAVE NO OTHER OPTION EXCEPT TO
SEEK REMEDY UNDER CONSUMER PROTECTION ACT.

i had taken broadband connection from the trishul communication franchisee of airtel in salt lake city kolkata and they did not issue a receipt for the money taken as deposit.thereafter they provided an ineternet connection but the phone was not installed even after repeated requests to the local customer care centre and theie office.the receipt was also not given on the pretext that they were out of stock of receipt.i feel that this is a complete negligence on the part of the management to handle a basic necessity of a consumer.till date i have not received the receipt or the phone handset.

Dear Sir/Madam,

My prepaid double Sim-Simoco-SM-1100 mobile phone was locked wef 01-12-09...
IMIE no ([protected])of this phone was verified by your customer service & 53232 service providers...
According to them there should be two IMIE numbers for double Sim mobile phone but you are very much aware that practically that is not possible & goverment has not issued such type of order...
My double Sim-Simoco-SM-1100 mobile phone is complete indian made with all necessary details...
Please do the needful...

Regards

Somnath Mullick
Kolkata, WB
Airtel Prepaid No.:[protected]