I was going abroad in 2003 and wanted international roaming. Airtel
told me to deposit Rs 10k and I got the service activated. Years passed...
Last year (2007) I came to know that Airtel
had stopped charging deposit for international roaming since 2005 or something.
So I called Airtel
and requested them to send me the money. They said it will take 45 days as per 'process' (When I wanted the connection urgently they did not accept cheque or DD, ONLY cash!).
I waited and waited and also forgot. After 3 months I remembered and called them again. So they said they had sent the cheque by courier and was not delivered since no one was home. (If we delay on a small bill, they hound us like anything, the question I asked them was - all they had to do was to call me and tell me that the courier cannot deliver! They have my number! They just wasted another month).
When I kept complaining I was told to go to their office, made to wait and then collect the cheque personally. The issue is now solved.
BUT there is a bigger issue here!
Since they had withdrawn the deposit charges since 2005, wasn't Airtel
liable to tell customers and REFUND the money ON THEIR OWN, without waiting for customers to call. I wonder how many MILLIONS of customers have paid the deposit and the company is sitting on it and earning fat interest!
If you also have similar experiences or if you have paid a deposit and forgot, pls call them and ask for it.
I want to take them to court if there are more customers with the same complaint.