Airtel Complaints & Reviews

I had used the icici bank online portal for a prepaid mobile recharge of 150 rs, on May 30, 2009 the amount was deducted from my account and thepayment was shown as success in the name of Euronet Worldwide India Pvt Ltd, payment id [protected], but till date no recharge has been reflecting on my mobile

Airtel executives misguides customera about the GPRS option. Monthly 99. the customer executives and airtel sales people will say that you can access any wap sites using this connection. But they will not tell you that if you access any sites other than Airtel Wap you will be charged extra. Besides that it also does not allow you to access your IMAP or POP emails using built in email clients in phone like Nokia or any other hadnsets.

for accessing your IMAP or POP email you need Vodaone Mobile Connect or Airtel Mobile Office. Vodafone charges 149/month where as Airtel charges 149/week

compare that to the basic GPRS that does not give any useful service to corporaate users Vodafone charges 49/month and Airtel charges 99/month

Both of them cheates, I am going back to Vodafone connection on the second day of taking my Airtel CUG connection. For which I also had to pay Rs/300 . They told me that is for makign online payements

For those lucky one who have subscribed to GPRS from Airtel or Vodafone before 2008, you can still access your IMAP emails through Vodafone Live or Airtel Live

Thanks to the nonsense IT system both these companies have including their online payment sites, (using Oracle billing software). they not only cheat, but prrovide the wost possible services.

I will make sure every one in my organization switch from Airtel and Vodafone to any other service provider. It was my mistake I supported Airtel in offering CUG plans for my company.

I have a Airtel Corporate connection of 699 since 2008, the same connection now is giving unlimited GPRS service for Rs 99 to all my colleagues in the Office which had the same 249 Rs plan purchased at the same time. Now they are making smart comment not to give the same service to me. This kind of disparity must not be prevailed as in the same Corparate plan some getting the GRPS unlimited connetion for Rs 99 & others for 249... its a fraud & they too admit it... please help me.
Details of me
Employee : BHARAT ELECTRONICS LIMITED
Telephone No. : [protected]

Landline account number[protected]
Several Complaint ref# 19481714, 19390196, 19802356, 20263304
Bill generating date - 27th April 2009

I had taken the Airtel landline connection in 2007 March( approx) with broadband facility.Till last month, every thing was fine except the company Name & address of the connection. It reflects on some other Name.The regular billing till March was Rs 400( max)

However, In the last week of April 2009, I requested for a Wifi modem at my home.The modem with all settings was installed perfectly.I paid onetime charges with a separate cheque for Rs 1795 for the modem.I also got installed the landline instrument, for which the charges was tobe included in the next bill.

When I got the bill for the month of April on 1st May, it was for Rs 6200.The bill details include the following -
1) Modem rentals from year 2005 till date - Rs 3000( approx)
2) Modem one time charges - 1795

From May till date, I have been followingup with the Airtel folks and they have been assuring to rectify the bill in 24hrs. Now, it has been more than 2 months( April & May), there are no signs of response from Airtel.They had also disconnected my out going calls in thelandline and broadband. After repeated calling, they have re-installed my broadband but not the landline. In the last 01 month, I have called them atleast 15 times and they have put me on hold on every call for 15-20 mins. Why should I waste my money for their fault??

The Airtel services in Karnataka are poor and they should shut their services in this region with immediate effect. They cannot run the show in such a careless & unprofessional manner.

I strongly urge the officials to take action, else I would be forced to proceed in to the court.

Thanks,

I complainted Airtel regarding an incoming call issue on 23/04/2009. They told me that the issue will be solved within 24 hours. But I waited for 48 hours, but the issue was not solved. Again I contacted them, but the answer was same. I continued contacting them and received the same answer. One agent even told me that the issue will be resolved in 3 hours. One customer support agent disconnected the call when I told the issue. They gave me an airtel number, where I can contact the Airtel's Nodal Officer, if the issue is not resolved. The number was absolutely fake. Today is 08/05/2009, my issue is not yet resolved. Whom do I contact to resolve the issue? This is really frustrating...My email address is [protected]@yahoo.in

Can I complaint against them in Court????????????

I'm using airtel connection since more than 2 years. Using Mcheck application to pay the bill online. Application was installed on Nokia 3110C handset; was working fine. While due to some network related issue i changed handset to Nokia 7210 Supernova. I have downloaded and activated the virtual card from ICICI Bank as well as Airtel. Then I pay my one bill.

Now since more than 2 months I'm not able to use Mcheck. It's showing "Account Verification is in progress... Click ok to continue". I contacted ample of times to Airtel as well as ICICI Bank regarding the same Everyone is saying that your virtual card is already been activated. From one month Mcheck support team says (Neha / Ciana) that we are working on it.

But once the due date is over they are including 50 rupees fine in bill & calling again & again for the bill payment. But no one is answering for Mcheck related issue. If we contact them they cut down the phones. Airtel as well as ICICI Bank both are irritating regarding this.

Please help regarding this.

Airtel mobile [protected] Complaints - Airtel claims non reciept of payment
02.06.2009
Sir,
I received the bill No.[protected] for an amount of Rs.1659.53 in the month of March 2009 ( payable by middle of April 2009 ) and I paid the same vide HDFC cheque No. 0197601 dtd 08-04-09. The cheque, as per the monthly bank statement, has been credited to Airtel`s account.
In the following month, Airtel treated this amount...

Sir,

Reference my earliest Service Request reference number is 21759491

My Airtel data card connectivity is notworking properly and the following errors are displayed continiuosly :

(1) Error 718: The connection was terminated bacause the remote computer did not resond in a timely manner.

(2) EDGE/GSM Airtel range/single is full and Network conectivity is ok but download/upload 0 kb/s browsing is nil.

(3) Error 619: A connection to the remote computer could not be established, so the port used for this connection

was closed.


Data card is not working from last 10 days.

Due to the above errors and poor service of airtel I would like to discontinue thie service and utilised another

service provider near few days if the same problem is going on.

Please look into the matter at the earliest.

Your's faithfully

Arvind Bansode

My contact no. is - [protected]

My number is [protected] for which i have taken CUG connection with [protected] and [protected] but the number [protected] was not been added to my CUG list and i have charged for the calls made for that number. Inspite of Claimin for the CUG connection i was not given the CUG discounts for the calls made between these numbers. So kindly see to that this number is added to my CUG connection and I get refunded with the discounts for two months.

sir
with due respect i want to acknowledge u the fact that airtel comes out everytime with a new plan to loot the innocent consumers.
i got a broadband connection on this number [protected] and with internet speed of 256 kbps.
Account No: 14101492

the rental plan was for 799 a month respectively and unlimited download.
i use the connection only for internet purpose and not for phone call so the charge was suppose to come within 900 rs inclusive of all taxes but they would charge me unwantedly foe dsl usage which is totally fake because i dont even have a reciever to make a call and they would add up many other charges without any reasons and make up my bill about 1100 every month.
then due to my financial problem i didnt make one payment for which they cut my line.
when in the mean time i didnt have any connection they charged me 700 rs without even have having a connection.
when i complained them about it they gave me a big discount without any reason and told me to change my plan from 799 to 549 they told me that the internet speed would be the same and they would also give me 100 rs worth phone calls free in every month.
so i switched my plan but now i saw that this plan is totally fake, my internet connection is no longer having the speed which it used to have while i was using the 799 plan.
even the download speed is totally useless of about 1-5 kbps.
i am a poor and helpless student in delhi, i came from assam but this airtel seems to suck up my money and i dont have any elder who can talk to the airtel consumer care about this problem so i am depending on u to take care of my problem
PLEASE HELP ME.

dear sir,
i m having a prepaid mobile connection with the airtel and was very satisfied,
but from 21 march 2009 for one airtel no. my amount is deducted from the main account and not from the airtel to airtle pack account.
i have talked to about 6 senior level managers but i have been dissappointed to rectify the problem.
before 21 march it was ok and after taht i have been told with no. of reasons but could not get any solution. till now the poblem is due.
plz look the matter urgently.
b kapila
[protected]

07/05/09

I have applied fo Airtel IPTV on 29/05/09.
A guy ( Mr Nardan came to my place to collect that money.
But till date IPTV ser vices are not installed, I regret my decision to go for IPTV. Local cable would have been much better, because of services,
MR. Nardan never took my concern seriously .,
He never heard my grievence seriously.
He just keep tellimg me tomorrow[protected].
And that 2morrow never came.
Then i called [protected], helpline no, request ID 1515868.
they told me delay s due to problem at back office, so it will tbe installed by saturday ...
Great i think i am living in 15th century, wear to install a box at ma place will take more than 10 days, , , & that too i am not sure about...
Thanks Airtel for making me choose your IPTV
I regret ma decision

Subject: Mobile No [protected], Postpaid Life long validity Ms. Alexander plan which is disconnected and RESOLD without any prior notice to me and not refunded my International roaming deposit Rs. 6, 500/- till date.

I Ms. Susan Alexander bought a special plane in my name as Ms. Alexander plan life long 4 years back and didn’t have any much problem.
Sir, but in the month of May 2008 I deposited Rs. 6, 500/- in Chembur, Mumbai gallery for international roaming specially for Jeddah, Kingdom of Saudi Arabic. I was assured by the staff Mr. Kishor of Chembur gallery that Airtel has roaming facility in Jeddah.
I left for Jeddah in August 18, 2008 and on August 16th 2008 morning I went personally to Chembur Airtel and asked Mr. Kishor to activate my roaming and he promised the same. But it was all wrong information and I never for almost 7 long months had any international roaming service in Jeddah. Kept calling several times Airtel Customer service in India but didn’t get a logical answer. Nor I found any net work service which worked with Airtel in Jeddah.
I came back from Jeddah March 8th 2009 and went to the same person Mr. Kishor of Chembur office and checked why was my service not working and I knew that Airtel has RESOLD my mobile number without any prior notice, to another person on the month of January 2009. Which was shocking news as my number was a life long validity and my deposit Rs. 6, 500/- for international roaming is lying with Airtel and is used by Airtel till date for 12 months. I need a sensible, believable, honest and logical immediate answerer from you Mr.

1.On what basics Airtel any disconnect a number without any prior notice?
2.Why a false promise was made by your staff Mr. Kishor when there was no roaming service was there in Jeddah that time. If it was why my roaming was not activated after repeated request to airtel customer service?
3.Mr. Kishor promised they have lodge a complaint to the department and will reply in a day. After a couple of days I went back and he said the net working is bad so he didn’t get a reply, again asked to wait but still today no reply from him nor from the Airtel main office even on repetitive complain . Why is so responsible, bad, rude and horrible behavior of Airtel representatives?
4.I requested to repay my deposited money Rs. 6, 500/- but no reply, why?
5.Mr. Kishor said there is some cutting in bills till the month of December 2008, even when I wasn’t there in India and said the balance will be paid postal by Cheque, but till today I haven’t received that balance amount too, why?
6.Why and how, Airtel cheat a customer when the fault is in your part?
7.Will Airtel pay for my loss, I’m a Legal Consultant I had a great business loss?
8.Will Airtel pay the bank interest for so long time using my money Rs. 6, 500/- without any reason?
9.I hope and believe that I will get a positive reply from you?

I request you to take an immediate action and reply me soon; please don’t force me to take a legal action.

Dear Customer Care Executives,

I have been (Mobile No. [protected]) unnecessarily been charged Rs. 20/- two times by wap.mobifun.in for which I have never subscribed during the last 15-20 days. Unsubsribe from this link (wap.mobifun.in) immediately.

Regard...Arti Kanojia
[protected]

Sir, my frenzo chat ID has been blocked. Please unblock my ID as soon as possible <br/> <br/> frenzo ID: danishzahoor <br/> <br/> phone number: [protected]

I, Ms Poongothai Ragukumar having airtel prepaid connection no [protected], from 23rd may 2009 for Add on purpose. But past 20 days Add on facility is not activated… and charging rs.1/ call. I had taken this connection only for 20paise scheme….the worst service i ever came across I called to customer care executive and supervisor but nothing fruitful only the assurance of words… I complained more than 10 times… they said wait 48 hrs… still im waiting for 48 hrs… past 20 days im getting the same words from worst airtel company….
I am expressing my fustration no empathy and no concern at all. So what i conclued is that using Airtel is unsafe any you balance can vanaish for no reason and even if you raise complaint it will taken care.
I am going to sue Bharhi Airtel in the consumer court.

So many times complained about it... and even after 15 days of the complaining movie going on, and talking to all the people out there, including CCS, Floor Supervisors, TL and Asst. Managers, the issue is just not resolved.

They always keep on repeating the same old words..."Its under process... N It'll be resolved as soon as possible..." This "as soon as possible" has no specific time limit or so... They are all useless... My friends always say I'm very Optimistic... Now I've also started believing that... See the Height of my optimism...

Still I believe that... Hope someday my issue's resolved... I still hope...

i call lot of customercare service but called me 48hours system not update how many 48hours and executive not transfer call to supervisoryour customercare service not solve problem than why should open this service? shutdown this process.

The Customer Care really don't care about the customer. airtel is awarded best service provider in the gsm service but I think airtel also want worst service provider award by customer.

Moral of the story: Don't trust Airtel. Don't buy Airtel. If you can't afford Hutch, go without a phone. Hire a messenger to send your messages. Above all, don't call customer care and waste your time. Buy some other card. Even an out-of-state on roam SIM.


DONT TRUST AIRTEL CONNECTION... WORST AIRTEL CONNECTION...POOR CUSTOMER CARE SERVICE... DELAY IN ALL SERVICE...VERY LAZY ANSWERS

Dear sir
I had already lodged a complaint on 29.05.09. Against which I recieved a phone call from a Ph. no.[protected] at 12:17. Person on ph. asked me about complaint I lodged, and said that I myself activated the service by pressins the * button. I refused and said that why I will spend money to make listen the song to others. More over how can I oress any button while my ph. is totaly silent.
He replied O.K. sir I will again enquire and come to you. That is the latest update.
thank you.
cksharma

I have modified my post paid plan but for 3 months I have been billed at the ols rates. Though my bill mentions the new plan I have been billed at the old rates. I have been trying to raise a customer care ticket but when I call back on an update I get a response as the ticket is closed without any action being done on my case. This has been going on for 3 month, I have also talked to the airtel CC manager but the only response I get is we will get back to you. I feel harassed and angered at the way these people have behaved with me.

I have absolutely no avenue to escalate the issue and get it resolved. I had taken airtel because I believed it had a good coverage and a good customer care but i m absolutely distressed by my situation.

I hope people take this case as a warning against taking up airtel.

[protected] Forwarded message[protected]
From: Great Northern Services <[protected]@gmail.com>

Date: Tue, Feb 17, 2009 at 4:16 PM
Subject: Fwd: Ref Sapna Fwd: Your Airtel Mobile (#[protected]/85/87 ) [REF:[protected]]
To: airtel1.[protected]@airtel.in

Morning Sapna,
As per our discussion, i need waiver for the whole period which comes upto Rs 1800 and not 900 Rs.
Kindly let me know about the waiver.
Regards,
Vivek Sharma



[protected] Forwarded message[protected]
From: Great Northern Services <[protected]@gmail.com>

Date: Tue, Feb 17, 2009 at 4:05 PM
Subject: Ref Sapna Fwd: Your Airtel Mobile (#[protected]/85/87 ) [REF:[protected]]
To: airtel1.[protected]@airtel.co.in





[protected] Forwarded message[protected]
From: Great Northern Services <[protected]@gmail.com>
Date: Thu, Oct 16, 2008 at 12:08 AM
Subject: Re: Your Airtel Mobile (#[protected]/85/87 ) [REF:[protected]]
To: [protected]@airtelindia.com



Dear Urmila Rawat,
I think so, you are not answering my query. Why my other nos ([protected]/85) plans have been not changed if I requested the same (plans to be changed on all three) on the company letter head and gave the change plan for the three nos on 23rd September 2008 and why just one number ([protected]) plan has been changed and that too w.e.f 10th oct why not 26th Sept, 2008 why not the other two Numbers, and this is registered company ID registered with the Air Tel.
Kindly Change the plan for the other two numbers effective this billing cycle of OCT. I think so if this does not happen then i have an option to move with other service provider as you are not following up the mail as well as complaint. I think you have the record to check how many times i have contacted the AIR TEL customer services as well as visited the dealer. Given the request in written as well but still nothing has changed just one Number tariff has been changed and still the rest is pending. Well need to sort this within a day or two.
With Regards,
Vivek Sharma


On Wed, Oct 15, 2008 at 10:45 AM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,





Thank you for contacting Airtel.



This is with reference to your email dated 15/10/08 regarding Bill Plan Change into Airtel 399 Plan for your Airtel mobiles [protected], [protected] and [protected].



We would like to inform you that the Airtel mobile number given by you are a company paid account so we request you to visit to your nearest Airtel Showroom to change your bill plan or kindly send the request for change your bill plan from the registered company email id along with the letter head stating request for Bill Plan Change duly signed by authorised signatory.



Further, we would like to inform you that Airtel 399 plan has already been activated on your Airtel mobile [protected] with effect from 10/10/08.



You may also visit our website at www.airtel.in for more information on the related Bill Plans.



For any further assistance, please feel free to contact us by sending an email at [protected]@airtelindia.com. We will make every effort to revert with resolution as soon as possible.



We appreciate your valuable subscription with Airtel and it will always be our constant endeavor to serve you better.



Warm Regards,



Urmila Rawat

Customer Care

Airtel



To manage your account, simply send SMS on 121 (Toll Free):

Send OT to 121 (Toll Free) for Outstanding of your number,

Send UNB to 121 (Toll Free) for Unbilled of your number,

Send MBILL to 121 (Toll Free) for Bill Summary of your number,

Send PYMT to 121 (Toll Free) for Last 3 Payments,

Write HELP to 121 (Toll Free) for menu.






---- Original Message ----


Dear Air Tel,
I am a corporate user as you say with my connections nos as
[protected]/85/87,
I am so fed up with the customer services as well as your corporate
dealer's that now i just want to change my services to other operator,
I have requested on the letter head stating the change of plans from 325 to
399 on all the three nos mentioned but only one has been changed and why
not the other tw
Kindly do let me know if this is going to be done in next two days or I
should go for other operator as I have trying to change my bill plan from
last three months.

--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected],
[protected]
E-Mail:- [protected]@gmail.com


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected]
E-Mail:- [protected]@gmail.com




--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected]
E-Mail:- [protected]@gmail.com




--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected]
E-Mail:- [protected]@gmail.com

there is some problem with my phone, my airtel prepaid number is[protected], i am not able to divert my calls when busy or out of reach, can u please divert all my calls wen busy or not reachable to +91-[protected].