Airtel Complaints & Reviews

Respected Sir/Madam,

Subject- Compliant against Mobile No-[protected]( Airtel Services Punjab)

Myself Vinay Gupta having connection No.[protected].This airtel connection [protected](Youth Pack)in this connection i was availing the service of GPRS(Mobile Office)@ Rs.99 Unlimited access .

Airtel has deactivate my GPRS(Mobile Office) on 14/05/09 at 8:55pm without my information.On 17th May 2009 The balance of Rs. 84 has been deducted from my airtel account without any use.

i have done many Email & Compliants on [protected]@airtelindia.com and Nodal Officer also but still now didn't get any resulotion.

In last year airtel has deactivate my Mobile Office service without my information. but on behalf of My complaint again activate my service.

i request to please help me for activation of my Airtel Serivce of GPRS(Mobile [protected]@Rs.99 Unlimited) or Youth Pack & Refund my Deducted Balance Rs.84


i am waititng for your call on my alternate no.[protected]/[protected].

vinay gupta
[protected]
Distt-Ferozepur
Punjab-152022

23/05/2009
To,
Bharti Airtel Limited - Enterprise (Corporate),
3rd Floor, C-Building, Vega Center, Swarget,
Oppo. Income Tax office, Shankar Sheth Road,
Pune-36.

Sub:- No action taken against my complain made with Mr. Sagar Kulkarni, executive, Airtel, Aurangabad regarding non coverage of Airtel network at our residence since last eight months, using six phones by us under corporate plan scheme of your company.

Sir,

We had made a complain at your Aurangabad with Mr. Sagar Kulkarni, your Company Executive,
On 15/01/2009 regarding non coverage of Airtel network at our residence using six phones by us under corporate plan scheme of your company and also with your customer care – 121.

Further we had requested you to give us credit of monthly rent and fixed charges since November’2008.

Our network problem has been verified by your technical team staff and executive from time to time but no actions are taken yet. You can check the same with your technical official Mr. Bhusan [protected] in Aurangabad.

The old complain is also enclosed herewith.

Please go through with the same and take immediate action and refund last eight months rent.

Thanking you.

FOR ASHOK RATHI & ASSOCIATES



(ASHOK KUMAR M. RATHI)
PROPRIETOR

Encl. : Old complain with reference telephone numbers.

The details of Numbers we are using are stated as below:
1. [protected] A/c. Number[protected]; 2. [protected] A/c. Number[protected];
3. [protected] A/c. Number[protected]; 4. [protected] A/c. Number[protected] ;
5. [protected] A/c. Number[protected]; and 6. [protected] A/c. Number[protected].


15/01/2009

To,
Bharti Airtel Limited - Enterprise (Corporate),
3rd Floor, C-Building, Vega Center, Swarget,
Oppo. Income Tax office, Shankar Sheth Road,
Pune-36.

Sub:- Non coverage of Airtel network at our residence since last four months using by us under corporate plan scheme of your company.

Sir,

We undersigned using six post paid connections under corporate plan of your Company since more than one year. All the services were quite good enough but since last four months we are unable to get Airtel network coverage at our residence. We had made number of complaints with customer care and local outlets of your Company for the same but unfortunately still the problem is live as it was. We got number of assurance from your side to tackle the problem time to time but the same is unsolved.

Further we got assured from your customer care that your monthly rent will be waved off for all the periods charged during non-coverage on all the six phones using by us under corporate plan. But unfortunately these charges are still billed to us and no credit for last four months for these monthly rent charges were given to us.

Since the problem is still live and your commitments are continuously failing, we would be forced to surrender all these numbers as on last day of our billing cycle if the network coverage problem at our residence is not solved and also the credit for such monthly charges were not allowed to us in up coming bill of next monthly billing cycle.

Hope you will consider this grievance at most urgent basis and take immediate step to resolve these problem. Please note that we would not get you recollect back as we got fed-up from your side.

The details of Numbers we are using are stated as below:
1. [protected] A/c. Number[protected]; 2. [protected] A/c. Number[protected];
3. [protected] A/c. Number[protected]; 4. [protected] A/c. Number[protected] ;
5. [protected] A/c. Number[protected]; and 6. [protected] A/c. Number[protected].

Thank you,
Yours truly,

FOR ASHOK RATHI & ASSOCIATES


(ASHOK KUMAR M. RATHI)
PROPRIETOR

I'vea Airtel landline 4079225 in Lucknow. I had taken a Broadband plan of Rs799/- PM. On 17th March'09, i requested Airtel helpline that i don't want broad band any more. I was informed that a combo plan of Rs 250/- is available which can be used for land line as well as internetas and when reuired to which I had agreed. The request no 625089 dt 17/03/09 was registered and I was informed that it would take 7-10 days to effect the change in plan. It was also told that for such period pro-rata bill would be raised out of Rs 799/-plan and before implementation of new plan i would be informed.

On 21/03/09, I had inquired with Airtel helpline but I was told that it wouldtake few more days. Reference number of interaction was given as 70268651.

Again on 25/03/09 I had enquired but same reply was repeated by call center. Reference number 70866049 for above request.

Finally on 4th April'09 I was informed that theplan is implemented.

To my surprise, when I received the next bill, it shows excess use of Broad Band and a bill of Rs 1100+ only on account of DSL charges. On enquiry the call center informed that plan was changed on 19th March'09 itself. All details were given to Call center and thereafter every alternate day some one from Airtel is calling us asking how much amount wouldw pay. But the billed amount is not getting changed.

Now Airtel has disconnected the telephone without any resolution of the compliant.

Compliant no 18591160 dt 30/04/09.

I am using Airtel Datacard since December 2008 and since from then I have faced the problem 6 times. Even now the net connection is getting disconnected every after 5 minutes. I have registered the complaint with the Airtel Customer care on 13th May 2009. It was told that it will be resolved within a week. Still the problem exists. I think the Airtel Data Card is the WORST data card in India. I would recommend the other users for staying away from it.
Vinay Thakur [protected]

MY complaint is not resolved yet and a week had passed away. This is 2nd time when I am writing to you. Though we are CUG customer, and facing this problem. I wonder what could be the situation of a individual customer.

I am still not satisfy with airtel.

My contact no is [protected]

sir i want to transfer my sim id ...and i had already submitted my id many times...than also my id is not transfered...and now local distributor of guna is saying that id transfer had been closed...plz help me...[protected]

Hi,
I have a sim card the no is [protected].i had given a request 3 times at your call center for deactivating the card as im not using it any longer.But no action was taken against it, then i recd a call from your care centre stating that your request will be processed.Then suprisingly i recd a bill of Rs 1421.58 in the month of April 09.When i called up ur customer care a guy named GANESH said, no request for deactivating card is recd and if i do not pay the bill then all my other AIRTEL No's will be deactivated is this the way your call centre guys are trained...
After asking his seniors contact number he disconected my call without any further communication...
this is how you guys satisfy your customers needs...
I will not be paying the bill for the No [protected] when i have not used for last 3 months...


looking for a revert on urgent basis...
My contact No's are [protected] and [protected].

Airtel is a fraud company.I have a postpaid number.At the time of recession some payment of mine is not clear.I carry the service of airtel for last 2 years.I am a heavy user.Every year i paid the full bill.My to tal due bill was 3200 INR.I paid 2500INR.On very next day they inactive my SIM and claim that if you will not paid the full the sim will be inactive.Please tell me how can i tolerrate it.In airtel terms and condition paper no where...

i brought my airtel prepaid life time sim in 2008. At that time lifetime validty was upto feb/2024, but now it is for 29/11/2014.
DETAIL OF SIM INFORMATION:
MSISDN:[protected]
IMSI:[protected]
SIM:[protected]
TYPE SUK299 MFD FEB 08

This is with reference to my mobile no [protected].( This is a 9year old connection. )

I has this individual connection and when I came to know that my company HCL has a corporate plan toe plan with Airtel.
I had a send a mail to Airtel inquiring about the documents and method of documents submition in April.
I got a mail from Airtel that three documents were required: Salary slip, Company icard copy and employment letter from HCL in April.

Please find mail below from Airtel service center which states that I can send the documents on email to get the service activated.
It was mentioned in the email that all documents need to be send to Airtel at 121 email id in PDF format and only email would suffice ( This email is attached below by shankar Sathyanarayanan ) .
When I send these documents for conversion, the plan was converted.

Now Airtel has disconnected my connection after 1.5 months and the reason given to me by customer care is that the documents were not submitted .
Now I am being asked to go to service center for corporate connection.
Neither the customer service outlet, nor customer service nor their Nodal officer, no one respond to my query.

What I don't understand is that if my documents on email was not enopugh then why was the no converted into corporate. And if documents were enough, then why am I harrassed now?

Why was such a misleading mail send to me ad now I am being harrasssed by deactivating my no. without any information. Is the written email has no santity from Airtel?
I have contacted Airtel officer at HCL, Airtel service center, Airtel service center, but no one is able to help me.

i am using a postpaid number of airtel..now i want to change my no.to prepaid and local dealer is not giving proper response in changing my services.i have talked to customer care also they are also giving bad response and are saying golden numbers could not get changed..kindly help me in changing my number[[protected]] to prepaid.
pankaj munjal, a to z mobiles, G.T road
Fatehabad{haryana}
PIN 125050
alternate no.[protected]

Respected sir,
i am AVINASH NIKAM, residental of Zargadwadi, tal-Baramati, Dist - pune, pin-413102, maharashtra, india.
i was purchased 2 life time airtel no. from baramati retail outlet.which is 1 of them [protected].sim no H[protected],
i using this only my personal perpose, & i recharged this regulerly as company rules. but now this no. deactiveted without any preintimation. i talk with mr. prashant chowdhari ([protected]) but not get giving perticulers satisfication.he sugges to purchase another no.
i think company giving me mentally harrashment & lossing vest mony & time.
i request to help me reactivation my mobil no.
thanx
regards
avinash nikam.

Sir,

I have purchased an Airtel Digital TV connection 10 Apr 2009 for a sum of Rs 1750.00 with three months free service as per company's policy. On 13 May 2009 the said connection was unable to receive any channel. I contacted to customer care set by the company to lodge the complaint. But even after repeated trails I could not succeed to contact customer care executive. Very next day I again began to contact the customer care service. After lot of trails I was able to contact the customer care executive and I told the problems I was facing. He assured that the engineer of company would contact me after a day, ie, very next day. After three days, a representative came to my home and examined the set top box. He told that set top box got deffective and it needed to be changed and assured that very next day it would be changed by their company.

Since then I have been trying to contact the customer care or the company representative, but neither any reply nor any action has so far been taken.

In view of the foregoing, I earnestly request that the set top box including accessories fitted by the company may please be got removed and a suitable penalty be levied upon the company and I may please be paid the amount so that I will purchase the same system from another reputed company whose performance in the market is good enough.

From: mukesh kumar <[protected]@yahoo.co.in>
Subject: Fw: Fw: Request for safe custody[protected]
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Date: Monday, 11 May, 2009, 9:14 AM


I have already sent this kind of request mail for more than ten times and I have all the mails with me. Nothing has been done from your side.

I am going to make formal complain with Greivance cell as I am really pitched off now.

I have requested for safe custody of my landline number and DSL almost two months back. I'll do all possible things which exposed you as bad service provider.



----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Sent: Tuesday, 14 April, 2009 9:53:46 AM
Subject: Fw: Fw: Request for safe custody[protected]

Hi

I haven't received any further communication on my request. I assume that my request has been processed and my number is already in safe custody.

I'll use this mail as confirmation from my side.

Thanks
Mukesh

----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Sent: Sunday, 5 April, 2009 1:16:36 AM
Subject: Re: Fw: Request for safe custody[protected]

Hi

I have made the payment of Rs.1103/. Now pls. put my landline number and DSL connection (+[protected] in safe custody untill further request.

Pls. confirm me once it is done.

Thanks!!!
Mukesh

[protected][protected][protected][protected]
From: "Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com" <Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com>
To: mukesh kumar <[protected]@yahoo.co.in>
Sent: Friday, 3 April, 2009 11:34:20 AM
Subject: Re: Fw: Request for safe custody[protected]

Dear Mr. Kumar,

Thank you for writing to Airtel Telemedia Services.

With reference to your below mail we would like to inform you that there
is an outstanding of Rs. 1103/- against Airtel connection [protected] so we
request you to make the payment at the earliest, so that the needful can be
done.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

In case you require any further assistance, please

 Call us at 121 from Airtel Fixedline or Dial[protected] from other
numbers
 E-mail us at care.[protected]@airtel.in
 Fax us at[protected]

Note: Please mention your Airtel Fixed-line number along with STD Code,
e.g. 0114XXXXXX in the subject of the email whenever you write to us for a
quicker response. Do not include any space or special character between the
digits.

Warm Regards,
Aparajita Tewary
Customer Care

(Embedded image moved to file: pic29339.jpg)


>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from mukesh kumar <[protected]@yahoo.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Hi

I have sent this request on 25th March and since then I haven't received
any communication.

I requested for either put my Landline number/DSL connection in safe
custody or deactivate the services with effect of 25th March. I have made
the payment of outstanding amount and expect you to act on my request
immidiately.

Thanks!!!
Mukesh

----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: care.[protected]@airtel.in
Sent: Wednesday, 25 March, 2009 4:21:15 AM
Subject: Request for safe custody[protected]



Hi

I am out of India and will not be using my land line phone[protected] and
my DSL connection. Pls. put my number in safe custody and put my DSL
connection on hold for next three months.

Pls. confirm me once it is done.

Thanks
Mukesh

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The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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Hi sir I am the one of the customer of airtel digital tv . i was purchase airtel tv 30 april but firestly the airtel person come 2 of may and the person attach the antina. but there is no signal he knows . i told to him direction is wrong . he said i will come tomorrow, But he was not come .then i was call him he said there is charge for change direction and the charge is 350/-this person name is (Ganesh -[protected])
Then i am call to customer care But there is no response to me.

and 2 is i was purchase the airtel digital tv there was scheme when the customer got 150 rs bonus till 30 april i was applied on 2 may because of the i was call on30 april on airtel digital tv they said to me 2 of april you send the sms to 53030 and i was send on date but they told me the scheme is off .i am contact to airtel digital tv daily but there is no responce.

plz give me service.

sunil hanumant khandagale .
adarsh nagar new sangavi,
lane no .3 home no.3,
pune-411027

To,
Respected Sir / Madam

This is to inform you that inspite of several reminders & request given to airtel to deactivate the post-paid connection of airtel no.[protected], nobody from airtel took the matter seriously & of recently i get a call from airtel that i have a 2 months pending bill amount to be paid, (when i have already paid all my previous bills). Now the executive from airtel (MANISH) tells me that i have my last bill payment pending, so i requested him to either give me some discount or wait for a few days/months because i have lost my job due to all the recession that is going on. Then there was a call from (ASHOK ) saying that he is the Advocate of Bhoiwada Court, Barrot no.4, Byculla (E) hired by airtel company. He says that i have to pay the total amount & later he started aruging & then he went into the abusive language. On 21st April, 09 at 2.15pm he calls on my fiance's no. & tells HER that he doesn't want the amount but he wants my fiance's & that he is coming to the billing address at 5.00pm.(in the sense that Ashok wants to hit my fiance).

So I highly Obilge you to look into this matter. If anything happens to my fiance (be it anywhere) I will file a complaint against your reputed Airtel company.

THANKING YOU,
Faithfully,
Brenda.

I have Airtel Prepaid connection having number [protected]. I was out of station from 5/5/2009 to 19/5/2009 for a visit on official duty. I require the bill against the same period to submit for reimbursement from my employer. I approached Airtel Center for it, the attendants there turned down the request for the printed bill, saying it's against our policy. Please arrange for the bill. Even soft copy of bill will do at email 'prabodh.[protected]@tatamotors.com'.

Here is the copy of the first mail I sent to the Airtel customer care web service. Useless to say that it has been of no use at all...
First I was very upset about the employee who didn't give a damn about my issue, then after seeing that everybody was just behaving the same I decided to go further as I think it's not acceptable for a company as Airtel to treat the customers in this way.

I would like to know how can I find an association or a lawyer to get justice on my case.


Hello,

Today I'm a very upset Airtel customer. I've been a client for more than one year now, with the same number, and it was perfectly fine.

3 days ago somebody stole my mobile phone during a trip in Kolkata.
Yesterday evening I came back to my regular Airtel shop in Lajpar Nagar 2 (O-9, Lajpat Nagar-II, Below Union Bank of India, New Delhi- 110024, tel: +[protected],[protected] and I ask for a new Sim Card with the same number.

My number is 9717******. At that moment a woman checked on the system and she told me the number didn't match with my name. I explained that it should be a mistake because I have this number since last year. Then M. Raj XX came and checked, and told me the system was not working so I should come back today. So I did. Same problem, and this time I could check by myself that there is an issue in the system because the number indeed was not a my name. I told M. XX that it should be an error from the system because I perfectly know what is my number. He said: "I can't do anything, this is not your number". After staying and explaining that it had to be an error, he told me I could fill the frequently called number and that it will work but it will take at least 2 weeks.

I came back home to get the numbers of the last people I called before I got my phone stolen, wrote it down on the paper, and I even found my sim card box, the one I got in 2008, june, after somebody stole my phone at that time. So I also wrote down the simcard number.

I went back to the shop, showed everything, M. Raj XX checked on the computer (he still didn't have any doubt about the possibility of an error from the computer) and told me that he could find only one number above the one I provided and that it was not enough. I told him about the SIM No, he said it wasn't matching (makes sense, as the system is wrong since the beginning). He never proposed to check in the paper documents that I provided last year when I subscribed to Airtel.

I'm very disappointed about the behavior of that person, who wasn't even respectful and didn't try to help at all neither to look for a solution.


My request, is first of all to get a new SIM Card with my old number (9717******, Jean-Yves MICHAUD) as fast as possible. And for the prejudice and the time lost at the Airtel shop I would like M. Raj XX to pay for it (it's rather symbolic, but he was very impolite in his way to not care at all about the problem.)


Looking forward to hearing from you soon, as I'd to get my mobile number back as soon as possible.



I give you all the references I have:

Customer Name: Jean-Yves MICHAUD
Mobile Number: 9717******
SIM Number:[protected]****** (from 06/08)

Frequently dialed Nos: 9868****** - 9899****** - 9717****** - 9818******

I'm on Prepaid.

The phone was stolen on the 9th May 2009 in Kolkata.

The name of the person I want to complain about is M. Raj XX, working in:
Airtel Relationship Centre
O-9, Lajpat Nagar-II, Below Union Bank of India
New Delhi 110024
Tel: +[protected] or 46751050
Mobile: [protected], [protected], [protected]

Dear Sir,
My name is Katam.Ravindra, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from april to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID [protected]@yahoo.com.
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you...

i want retrive mms which was send by my friend but mine handset dont support for that. so i try to retriveit from http://125.21.241.88/mms but i cant retrive it bypassword given by you and my user name please tell me how to retrive.