Airtel Complaints & Reviews

To,
Bharti Airtel Ltd,
Mumbai



Sub: To Disconnection of the All Landline No. and Data Card
Ref : Tel No. 41232041/42/43/44, Data Card : [protected], [protected].

Dear Sir,

We have Four telephone connection of Airtel from last month as well we have two data cards with the help of your airtel authorized person sr. officer-sales Mr. Shirishail Ambarao Houde. Mob No. : [protected]. Due to Bad to service providing from airtel we like to disconnect all the landline as well data cards.
Please note that at the time of booking we have provide all the essential documents such as address proof, photo id proof and company IT Return for the data cards but after one month your data card is not working properly till date from the airtel office, the reason is they haven’t receive the documents after this we again sent all the documents to Ms Jeena at airtel office, vashi. Ms. Jeena was also not reply properly and in this period we haven, t used the data card but we have receive your bill on time.

We request you to airtel we take the of datacard instrument of Rs.7000/- which are charged from us so please refund us the mention amount after this we will pay your bills only for landline no and surrender your all your landline instrument and data card instrument.

Due to all this reason we like to discontinue the service for above mention land line no. and data cards.




Thanks and Regards,

Yours Faithfully,
For Jaiswal Import Cargo Services.




Authorised Signatory.

Sir,
Inreferance of the above topics I would like to state some harazments, I suffer due to the mentioned Company.
In last month I took the connection of Airtel as postpaid scheme from there outlet, situated at City Centre, salt lake, Kolkata-64.
Since the 22nd of may 2009 I put myself at mumbai due to proffesional reason.All of a sudden my mobile connection was cut off, in fact i was unable to contact the customer service regarding the service or biils.
Yesterday I contact their customer care by another mobile and they told me my outstanding amount is stiil due, But i was not get the bill from airtel stiil now.whatever one of my colleague pay the verbal said amount by Cash in Kolkata today, and in that time he give the phone to airtel executive and he states me that they cannot give me the bill, as it is not their duty, if I pay, they activate my connection, So I have no option but have to pay and I pay the bill what they say verbaly over telephone.Still Now the connection is not continuously stable.
I would request you to take some necessary steps so that we the working people will not be har suffer from such problems as i suffer, by proffesion am a project engineer working in PREMCO RAIL ENGINEERS lTD., currently attached with the project at Mahul Terminal, HPCL, MUMBAI,

Thanking you,
With regards,
Vikramjit Nath
[protected]

I am alok Srivastava using airtel prepaid mobile. Today at 5:40 PM a customer associate call me from [protected] number and told me some airtel scheme for caller tunes. When i refuse to accept their scheme then he starts abusing me, then i cut off the phone. After a while he call me again at 5:43 PM and starts abusing me again and told me that he will cancel my prepaid connection. After that call I became very much tensed. So please take some right kind of action against that person, so that he will not disturb me in future again..
Waiting for your response..
Thanking You..
Alok Srivastava

my name is anamika. i have been making complaint since more than a week but there is no proper action taken regarding the same. and if i call to the customer care executive they dont even bother to give a proper answer and keep me on hold for more than 15 mins and then simply cut the call.i am using this airtel service from last two years. i ahve never seen such a hopeless service in other mobile services. i hope proper action will be taken within max to max 2 hrs.

I applied for a post paid corporate connection.
I was asked to provide a address proof.
I provided my airtel broadband bill as address proof.

After a week, surprisingly my outgoing services are barred,
when I called customer care I was informed that the address verification came as negative and thats the reason why the services are barred.
I was not informed about this at any point of time. I gave my alternative number if they want to contact me, but still no one contacted me.

As usual customer care people told me that contact address verification department(how come always these departments work independently!!!), when I called address verification department they told me that address verification report is negative as they were unable to trace the address !!!
I am surprised how come the same company personnel was able to come down to my home to do the broadband installation !!!

Address verification department told me that their people will come and do the verification in 72 hours.
When I asked if it is possible to come on some specific date & time, they told me that its not possible.
How come they expect a customer to be there at the address "when ever" they come?
Finally address verification department agreed that they will send a person before 9:30 AM.
After 3 days (72 hours) I called up address verification department and inquired why the address verification is not yet done?
They informed that it will happen in another 72 hours.

After 2 days again I called address verification department and came to know that the address verification has happened but its again negative, reason is simple: "customer is not available at home" !!!
One good thing is they were able to proceed further, from address not traceable to address traced but customer not available :)

Looks like they can't respect the customer's problems. I clearly mentioned that its not possible to be at home "when ever" their people come for address verification.

They are taking their own sweet time to do the address verification.

The out going services are barred, but I have to pay the bill (if it is just for the sake of incoming i can opt a prepaid connection). For this great service I have to pay 12% as "service tax".

When do these guys will give respect to the customer's problems?
When do these guys really understand that customer's are paying them not to face any service problems but not to invite the problems.

I am still waiting for the address verification to be completed !!!

In contrary to this I do know people who got the airtel connections with out proper address verification !!!

Sir,
My sim has been blocked. It is promting for puk code.please help me by providing me the puk code as soon as possible so that i cn continue using airtel services further.My phone no is [protected].This is jharkhand's sim and at present i m in visakhapatnam in andhra.

plz deactivate the service"videshi tashan'" on my airtel no [protected]
thanks and regards

I m using airtel services for long is not getting proper services recently regarding Airtel-Live and Speedflirt Service. I had tried over a Hundred of times to Unsubscribe from the Pre-mentioned services, and for the same, tried to get connected to Airtel Customer care, but it never got connected. I received a sms 05/06/2009 from ''TA-Arena'' at around 15:42 which requested me to log on to- ''www.speedflirt.mobi/airtel.click'' and then to Edit Profile and to Unsubscribe because it read that within 2 days, the service will be renewed but the problem is this that the page is not opening inspite of innumerable efforts. Airtel has been deducting Re.1 per day as a usage of the said service. But I am not using it. So, why should I pay when I'm not using the service???? I want my money refunded/adjusted for the same immediately, within 5 Working-Days.

Thanking you,

Yours sincerely
pavan taldar

Hi,

I have been offered a scheme from the Airtel customer care executive, actually they called me up and give me that offer for 3 months which is I have to pay only Rs 300/- if my gross bill is Rs 500/- but now after 3 months are over they are saying they didn't offer any such scheme to me and I need to pay around Rs 1750/- and after that they disconnected my connection. Now I am not able to call even customer care to have some clarity about that offer and descripancy in the bill amount. For the last more than 4 years I'm a customer of Airtel.

Request you to please lookinto this issue or otherwise I'm forced to go to consumer court and file suite against Airtel.

Bikramjeet Singh
[protected] (The no. in question)
[protected]@rediffmail.com

I am using Airtel mobile bearing # [protected] since 2 yrs at chennai Tamilnadu. I use to get coverage when i move out of TN every time. but to my dismay, now when i visited Assam
Guwahati there is no coverrage thkough i was getting calls till NJP ( new jalpai guri) after crossing NJP the coverage got cut i was put very critical position by not getting the coverage. I was not able to neither contact nkor receive any calls though i am having prepaid connection with roaming facility. I couldnot find any Airtel shop to get the problem settled though i find Airtel hoardings in many places. pl verify and reply to me at earliest.

Hi, I am Sonal and newly came at Bangalore. I applied for connection 1 and half month back.While taking connection agent was so keen to take my application and he promised me I will get connection within 1 week. I was aware of that in Kouramanga getting coneection is difficult coz of technical feasibility, same thing I asked to Airtel agent but he said I got a wrong information and I belived on him and given 2 month of advance also. I got a proper reciept.After 1 week I tried to call him he didn't respond me properly.Through customer care only I came to know that my application get rejected coz of the same reason which I was aware of the and amount is deducted from my account.Now its already 1 month and I didnt get my account back as well as Airtel representatice(Agent) is not responding.

Broadband was so urgent for me.I cud have taken some other connection but those people didn't respond me propely.It's realy bad behavier, atleast they cud inform me or atleast intimate me about problem. In any business i[censored] sud have transparency. It might effect consumer's work.

Now the situation is that..First of all I didn't get connection, I lost my time for application and coordinating with agent and lost money also. They sud first inform technical feasability then only sud deduct money from account.

It is such a nuisance that these companies talk of their speed in Kbps while we measure speed in KBps.

Something like saying the distance from Mumbai to Delhi is XXXX feet?

Your actual download speed is just 1/8th because 8Kb = 1KB (look at the Bs and the similar pronunciation).

Wish the largest companies in the country get out of this fraud.

PL DEACTIVATE TADKA LIVE SUBSCRIPTION ON AIRTEL WAP FOR MY CELL NO. [protected]
ITS URGENT....

Dear All @ Bharti Airtel,

I have already paid Rs. 230/- towards my postpaid mobile # [protected] bill on 01.06.2009 at Patel Agency (Airtel Dealer based at Kapadwanj). But till date I have not received confirmation from the company and it is still reflecting pending in company data.

As already 3 days have gone and I am not getting satisfactory reply from dealer, request you to do the needful on priority or else I will change SP to BSNL.

Please call me on my reliance no [protected] for any further clarification.

My two Airtel mobile nos [protected] and[protected] are in CUG group of HCL technologies BPO services, Noida and as per their Plan all the CUG calls are free but i have been charged for all such CUG calls.

As per plan all CUG calls between all CUG numbers (Airtel to Airtel) are free.

When i have contacted them(Ms. Jyoti Rawat and Mr. Ashutosh Sharma) they are saying that my above two numbers are under different parent groups however it was never told to us when the connections was taken.

There is two or might be more parent groups under one CUG and they are cheating us by distributing the CUG connections and taking charges for CUG calls by saying ythat they are under different parent groups and giving false information that all CUG calls wil be free.

Damage Resulting = being charged for CUG calls however should not be and all CUG calls between all the (airtel) CUG numbers must be free.

Hi,

Myself Mr. Sachin Bhagwan Bhairat using airtel service since long time. I have a problem related to online bill payment application (Mcheck)

I was using mcheck application on airtel mobile for payment of bill. But since last month i'm not able to access the mcheck application on my handset.
It is giving error "Accont Verification in progress Click Ok to continue."

I had word with airtel customer service executives but they always denying and saying that this problem is from ICICI bank. Then i had contacted with ICICI bank customer service executives 4 to 5 times regarding this while they were saying that the virtual card is already been activated. Again when i called to airtel then they raised the complaint ("Service request[protected]") dated 28th April 2009. And executive said that they will call back within 48 hours, but they didn't call me & said that your cell was not reachable. While when they were raising the compalaint i asked them whether u required any alternate number but executive denied.

After that i called to 121 to ask the updated on complaint then after their team called me saying that now your mcheck application problem has been resolved and work fine. I tried to acces that application but no way...Then again i called to 121 executive was saying if you call us again (i.e. 3 times) for same complaint then we'll close your complaint by our end without intimating you. Their support team told me the procedure for checking of mcheck aplication. But then also mcheck was giving same error so executive asked me to send sms "CARD" on 543219. I had send the sms but still i'm facing the same problem.

Now when i'm calling to 121 they are cut down the phones they are denying to answer ot talk with me.

I am paying my bill on time. Using mcheck application for that if in case i'm out of town then it is easy to pay bill on time.

Please suggest in this regards.

since from last few month's i am facing sms service issue there is one service in airtel name is daily business new's service more than 5 times i tried to stop this service but still i faced this issue daily i got messages and more than 1 rs is deducted from my balance i had word with call centre people they commit me they stop my services within 24 hrs i have ref i.d [protected], plz revert me asap

Dear Sir

I want to know the name and address of this airtel number : [protected]. Because I am getting many missed calls into my mobile and my father's mobile. He is also using slangs during the call, if I received his call.

Regards
Alok

hello, this is sashidhar reddy natla from andhra pradesh studying in annamalai university, has taken airtel prepaid sim on 11th of may.after three days i got message that i dint submit my documents. so i went and gave my documents once again(my passport and local residency proof given by the warden of medical pg hostel annamalai university with photos). after 3 days my outgoing was aborted. so i went to airtel office on monday evening and again i gave my documents to them.i have balance around 260rs and have added booster card to it(123). again on tuesday evening i got message that if you donot submit your documents before 11th of june my connection is going get disconnected. actually i want to know whether you have received my documents or not .kindly reply me as i am having this problem since 10days or else i can opt for another companies.

I have not get my refund (security deposit) for Surrendering my Airtel Mobile No. [protected].It was surrender on[protected].