Airtel Complaints & Reviews

DEACTIVATE UNSOLICITED 54542 SMS DAILY PRAYER
TO MY MOBILE [protected]
AND STOP DEDUCTING RS.1/- PER MESSAGE FORTHWITH
FAILING WHICH I HAVE NO OTHER OPTION EXCEPT TO
SEEK REMEDY UNDER CONSUMER PROTECTION ACT.

i had taken broadband connection from the trishul communication franchisee of airtel in salt lake city kolkata and they did not issue a receipt for the money taken as deposit.thereafter they provided an ineternet connection but the phone was not installed even after repeated requests to the local customer care centre and theie office.the receipt was also not given on the pretext that they were out of stock of receipt.i feel that this is a complete negligence on the part of the management to handle a basic necessity of a consumer.till date i have not received the receipt or the phone handset.

Dear Sir/Madam,

My prepaid double Sim-Simoco-SM-1100 mobile phone was locked wef 01-12-09...
IMIE no ([protected])of this phone was verified by your customer service & 53232 service providers...
According to them there should be two IMIE numbers for double Sim mobile phone but you are very much aware that practically that is not possible & goverment has not issued such type of order...
My double Sim-Simoco-SM-1100 mobile phone is complete indian made with all necessary details...
Please do the needful...

Regards

Somnath Mullick
Kolkata, WB
Airtel Prepaid No.:[protected]

my airtel postpaid no. is [protected]. I have not received any bill and its summary for the last five months.Bills which i am getting on my mobile are also on higher side . kindly send bill summary on my e mail address

Hi,
I am using the Airtel prepaid connection from past 5 years.
On Saturday, 13/6/2009 one person called me up and said that, i[censored] want to continue with the same connection, , you need to submit some documents like Address Proof and ID Proof for verification purpose. He also mentioned that, he will send a Person near my home/office premises on Monday.
But, nobody turned up. Even I tried to call the same number, it was not answerable and switched off sometimes.

On Wednesday, 17/06/09 by 2 PM, I recieved an SMS Saying outgoing will be barred. I immediately called up the Airtel Customer care(121) and mentioned the same. He said that, you nee to submit the documents at any near by Airtel Relationship Centre immediately. As my office is in Whitefioled, bangalore and there is no near by Airtel centre, he told, will extend the time till Saturday or at least tomorrow morning. But, immediately after I disconnect the call with them, all my Incoming as well as Outgoing calls were barred. Even I m unable to call Cust care also.
If the SMS Says outgoing will be barred then "Why Incoming is also barred". I had a meeting with US Client on the same day evening. I mailed them in the same day morning to conference me on the same number. But, all these made me not attend the meeting and many things happened in my office. And also the recorded voice message says " The Airtel Customer has barred the calls ", Is that right ? Did I do barring or did Airtel done it ?

Finally, on Friday I had all these discussion with the Airtel Relation ship centre in Banashankari 3rd Stage, Bangalore centre and I Submitted all my supporting documents also. And, they told within 48 hours your connection will get activated. It happened Sturday, sunday, monday, tuesday, still not done.
When called up Cust care from some other mobile they are saying Saturday and sunday are not working Days.

Will they do Activate my connction ??? Again

Regards,
Ravi N Rao

I had done the payment of my Airtel postpaid mobile [protected] on 17th June, 2009 via mobile number [protected]. Even after 5 days, I have still not received the NOC Settlement Letter from Airtel which I was promised on the day of the payment itself. This is sheer misbehaviour on the part of Airtel and I want a serious action to be taken against them.

The Airtel contact person was calling from Chandigarh. His name is Praveen and his mobile number is: [protected]. Also the number that he used to call me was: [protected]

These people call us and make our life miserable when they need the payment. But after we make the payment, they do not acknowledge and play fraud by calling again. I have no proff of payment until the NOC letter is e-mailed to me from airtel. These people should be put behind the bars.

BEWARE OF AIR TEL RECHARGE !
I had a very bad experience on 21st May 2009 at Mysore while recharging my airtel mobiles. I was advised by the Aietel agent near Lalith Mahal, that full talk time available if I paid Rs200/- I gave the numbers of my two Airtel mobiles and paid Rs400/- to E-recharge each phone with Rs200/- which had an offer, full talk time, as advised by the Airtel Agent.
To my surprise I received a message from Airtel that my Airtel numbers were credited with Rs46-51 each as talk time against a payment of Rs200/- The agent too was surprised and asked me any other Airtel number was available at Tamilnadu and there by he would send another message to Airtel to credit the mobile at Tamilnadu with Rs400/- by canceling the original credits to my mobiles. He further said that within 48 hours the transactions would be finished.
On 23rd I lodged a complaint with Airtel by email and the authorities were positive in giving replies and assured that the matter would be resolved in a couple of days. Like that they prolonged for nearly a month and finally furnished a negative reply stating that the offer was not valid for my mobile phone !
Then, how their agent could mislead me ? Is it not the responsibility of the Principal to ratify the mistakes of his agent ? Is depriving the customer by 75.75% By Airtel is approved by the government ?
Are you an Airtel customer ? Please ensure that you have enough balance before you step out of Tamilnadu to avoid this kind of daylight looting by the company.

S. Lakshmi Narasimhan.

My self a consumer of Airtel Landline connection with broadband facility combo offer having no[protected]. I am earlier residing in Housing Board Cly in sec 21 D Faridabad, now I am shifted to 1103 Sec 21 D Faridabad. I have submitted a request for shifting on call centre of Airtel on 30.05.2009 vide request no 231899, 15 June vide no 20926550, 15 june vide no 20926620 and many more which i cann't remember.

On first request I have told from the representative that in next 6 days your request will be answered but no one turned up. Subsequently, every time I called to call centre, I am told that there shall be a visit which is due from technical team after that the connection will be shifted to new address. After a long time from my first request with regular follow up, finally i have got a call and got information that the same is not possible as our home is 400 meters away from the nearest installation. But at the same time I have requested that pl explore the possibilities for installation as I am your regular paying consumer without any late payment charges for the last 5-6 years. But they replied it is very difficult, one thing you can do is: pl go to the nearest AIRTEL landline office, they can clarify better.

At last, in a very embarrassing situation, I have requested for disconnection of services as AIRTEL shown no interest.

As a last step, on friday 19.06.2009, I went to Airtel Landline Office located at NH 5, near Blue dart Courier service. I have explained my concern and requested for any possibility of installation. But the lady there haven't shown any interest for continuing the AIRTEL services to us inspite of this I have requested for the status of connectivity in my area (such as upto how much House nos of the same sector/ nearby colony the airtel connection is there) or if i can talk to the local technical person if you donot have complete information. The lady is least bothered and asking there is no possibility I hav tell you.

But during my visit, I have seen that nearby colony adjcent to our sector hav connectivity which is approx 100 meters

So can I get the connection or not
I request AIRTEL Pl depute some technical person for visit again and meet us or customer will first suffer and no result after that.

Ravi Malik
[protected]
[protected]

I am facing call drop issue while at home. I logged a call with Airtel on 25 Jan 2009 and the call number is 20401568. Engineer visited in february from their end and checked the signal strength.

After that I called them many times on customer care but they are not providing the any update or solution for this porblem. I am still facing the same problem.

Please do the needful.

Regards,
Hemant Sharma

MY TELEPHONE NUMBER IS [protected]. ITS A CORPORATE (CUG) CONNECTION WITH AIRTEL. I HAD ALREADY REGISTERED MY TEL NO FOR DND. WHICH WAS ACTIVATED ON 15 DEC (AFTER 45 DAYS OF COOLING PERIOD) BUT TILL DATE I KEEP RECV UNWANTED SMS'S (WHICH AIRTEL REFERS TO AS PROMOTIONAL SMS'S IN THIER EMAILS.) I HAVE MANY A TIMES COMPLAINT TO THEIR CUSTOMER CARE BY PHONE/EMAIL BUT OF NO USE,

THEY SIMPLY DO NOT CARE FOR THE CUSTOMER. I GUESS BY USING THIS PLATFORM MY PROBLEM WILL BE SOLVED.

THANK YOU
AMITABH BAHL




----- Original Message -----
From: [protected]@airtelindia.com
To: amitabh
Sent: Monday, June 22, 2009 4:25 PM
Subject: Acknowledgement Mail.
Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.


[protected]-Original Message[protected]------
Subject: Re: DND SERVICE. [|BAL|[protected]|[protected]|]
Date: 22/06/2009 04:16:04 PM
From: amitabh.
To: [protected]@airtelindia.com
Message body:

¿
This is to inform you that i am still getting unwanted sms s inspite of the assurances given by airtel. let me also remind you that i am already registered for DND policy also.

here is the fresh list for you persual:

SENDER DATE
TM-SYCORIAN 22JUN
ID-5009 21JUN
TA-SANAYO 20JUN
AD-GAUTIER 20JUN
MD-BULK SMS 18JUN
TM-SYCORIAN 18JUN

---- AND MANY MORE.

have some shame and do something to stop these messages.

Amitabh Bahl


From: [protected]@airtelindia.com
To: amitabh
Sent: Monday May 25 2009 12:23 PM
Subject: Re: DND SERVICE. [ BAL [protected][protected] ]


Dear Mr. Amitabh

Thank you for contacting Airtel.

As per your previous interactions you have expressed concern over the receipt o[censored]nwanted promotional calls for your number [protected].

We understand your concern and will work towards resolving the same and we sincerely regret for the inconvenience caused to you in this regard.

We would like to inform you that your concern has been forwarded to the respective department and Service Request number for the same are[protected] and 21710151

We would revert to you by 04 06 09.


Regarding the messages from VM-HSBC and TA-CAMSESMS and others kindly provide the exact date and time of promotional calls has been received to check and process necessary action.
For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.
Warm Regards

Sudharsan
Customer Care Executive
Bharti Airtel Limited


Dial 121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

Sudharsan Venkatesan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: amitabh
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:04:41
Subject: Re: DND SERVICE. [ BAL [protected][protected] ]

¿
Mr.Sudharsan Venkatesan

This same info was given atleast twice to your executives. Anyways you too can have it.

sender
AD-GAUTIER 25MAY 10.43AM
TM-ONS 23MAY 10.17AM
ID-SEND SMS 21MAY 11.10AM
VM-HSBC
TA-CAMSESMS
TM-ONS
AD-GAUTIER
[protected] MARKETING SKILL LEADERSHIP ETC
[protected] TARUNA AGGWAL COOKERY
AD-THROCARE

AND MANY MORE.

NOW CAN YOU STOP THEM WITH IMMEDIATE EFFECT. KINDLY NOTE THAT AFTER PREVIOUS COMMUNICATION I HAD RECD MSG FROM AD-GAUTIER ON 25 MAY.
COULD YOU ALSO INFORM ME HOW I CAN TAKE LEGAL ACTION AGAINST ALL THIS NONSENSE.

THANKING YOU IN ANTICIPATION OF A QUICK RELIEF FROM THIS HASSLE.

AMITABH BAHL


----- Original Message -----
From: [protected]@airtelindia.com

Sent: Thursday May 21 2009 4:49 PM
Subject: Re: DND SERVICE. [ BAL [protected][protected] ]

Dear Mr. Amitabh

Thank you for contacting Airtel.

You had expressed concern over the promotional calls and SMS in your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same and we sincerely regret for the inconvenience caused to you i
...Rest of the message is truncated.

I made a recharge for Mobile no [protected] of Rs 500 on 3 jun from my citibank credit card through internet banking which was successful but the amount did not credited to the mobile then i tried again for Rs 300 it also got successful and the amount this time got credited.

But in my monthly credit card statement i was charged for both the transactions whereas only Rs 300 amount was credited and not the Rs 500 amount.

I made complaint on both ends citibank and airtel but citibank people said airtel have claimed for 500 Rs amount dats why they have charged me in the credit card statement.
Airtel Customer Exec told me to go the Airtel Shop where i need to show the Credit card statement and Airtel complaint no . and they will refund the amount or will credit it to my mobile. But actually they just refused to do that and just put a complaint again.

So despite me complaining to the Airtel Customer Care arnd 10 times .they have not still credited the amount.

Every time they say they will resolve the matter in 24 hrs time but actually they do nothing they are just fooling the customers

i am not appling for any wap service on my airtel connection [protected] but you have activate it your self so i my request to you that tou deactivate the airtel wap service on my airtel no. [protected].

This side Harsh Gupta S/o Sh. O. P. Gupta r/o Plot No. 121, Street No. 5, Kapil Park Colony, Haibowal Khurd, Ludhiana - 141001 prepaid customer of prestigious concern AIRTEL from last five years as i have life time connection vide SIM No.[protected] Connection No. [protected], First this number was postpaid connection on my name itself from March 2004 in year 2007 i had converted the same number from postpaid to prepaid life time and enjoying your services, Last day as i inserted my above mentioned sim in my mobile device, message display on my mobile device "SIM Registration Failed" i was surprised how could it happen as it was my life long connection upto 2015 according to company term & condition, then i dial my airtel no. [protected] from my another connection, its amazing caller tune get started automatically and after few mintues one girl has picked the phone, she is from KARTARPUR (DISTT Jalandhar) Punjab and told me as she has brought this number by paying Rs. 100.00 as new connection, its shocking to me, how could all this happen, this is my life long number and i'm using from last 5 years and AIRTEL has given to another person, i wants my number back immediatley as its spoiling my market values and image. I had three connections of AIRTEL vide nos. [protected], [protected], [protected] on my name first one using my me second by my younger brother DHIRAJ Gupta later he had too converted the number from postpaid to life long and third or last number using my father has cancealed postpaid connection last few months back.

In the view of the above, do the needful in early period

--
HARSH GUPTA
+91-[protected]
+91-[protected]

Sir,
my prepaid mobile number [protected] is found missing from 17th jun 2009. the same could not be traced till now. it is learnt that mobile might be with some one. please block the sim to avoid mis-use. if found taced it may be returned to me as it has valuable number for my use.

THANKING YOU
anantha rama arali
[protected]@gmail.com
my address is
ANANTHA RAMA ARALI
368, 11TH CROSS, 2ND BLOCK
RT NAGAR, BANALORE-560032
CONTACT NO;-[protected]

Hi,

I am staying in Indirapuram, Ghaziabad, Uttar Pradesh. I have an airtel mobile connection. The network signal is very poor inside my apartment and even other apartments in Indirapuram. Airtel has done nothing about it even after so many complaints that me and my friends have made.

Thanks,
Amit

Dear sir

I have send the PF forms to Lukhnow office thru our HR Rajender bahadur sing in Dec 08. and after 4 month when I got confirmation regarding it from, flexione HR Mani saxena. She informed that these forms has send to Banglore office for further processing and it will takes 4-5 month. My request to you, please make the fast clearing of it. My details as given below

Date of joining flexione 10 Nov. 2005
Date of releaving flexione 01 March 2007
Employee code - F – 60125

PF no. – KN / BN / 34272 / 35282
Date of birth – 10.08.1970
Bank - Axis Bank - [protected]
Sanjay place, Agra
Name - Tapan mani sharma

We looking forward to hear from you soon….

Regards
Tapan mani sharma
[protected]
Agra

I usually call to Australia.Till last month the call rate wasRs. 6.4/min. But this month the rate has been Rs. 10/min. What is the revised charge of ISD call for Australia? I am having serious problem because of this rate.

I am from Silvassa, my Mobile no. was [protected]. I have bought Airtel card and used the service for 1 month. As I suffers from the heavy loaded bill amount, suddenly I stopped the service. According the customer care, I paid extra money. As they ensure me that to return it back within 15 days. I have to collect 407.0/- from them. Also they send the extra bill to me even I stopped the service. Still i have not received the money from them for 2 months. Whenever I visit to the Airtel office in Silvassa, they are not giving me confirmation about the money refund and refusing me to tell the status. They are just telling me to wait for 45 days.

Hello,

I have a Airtel Landline connection with Broadband network since 2006.
Now, I have shifted my residance and requested Airtel to cancel my landline connection.
In turn, Airtel offered some concessations to retain the connection and free of cost for shifting with new telephone number.
I have also agreed for the transfer on 18.04.2009.
In the same week, some wiring work is happened in my new residance and they left with incompleted work with a assurance of completing in the next day. Airtel allotted some new numbers twice and when I checked with 121 assistance, I was told that no number was allotted.

After many follow up with 121 and branch office visits, nothing is happened so far.
When ever I contacted the 121, I got a response of the connection will be given with in 24 hours.
My exisiting phone no:[protected].
My mail id: [protected]@yahoo.com / s.[protected]@kone.com

I had taken a prepaid sim on Mon 5/25/2009 from a shop near by my office cybergateway hi tech city, Hyderabad. i gave the necessary documents& my account was activated within less than 30 minutes of my taking the sim. Than all of a sudden i get a sms from airtel that my application for the new prepaid connection has been rejected on 2nd june at 10:41 am (IST) & by the evening my outgoing calls are barred. at night when i call 121 customer care, they give me complaint number[protected].when i inquire, after getting the call escalated to the third level the manager customer service says that the documents which i submitted are not proper & hence my outgoing calls were barred.
Now the things which i submitted to the shop keeper are :
1) My employer ID card
2) My PAN card
3) My Ex-voter's ID Card from orissa
4) A letter from my employer, on the company letter head regarding my current residing address with my house owner's name.
5) A recent photograph

Now their stand is something like a passport with the current address given in the application, driving license, landline phone bills- BSNL( on my name), electricity bills on my name, Ration card or gas connection on my name should be given. Else it has to be signed & attested by a gadgeted officer.

I dont understand that a person who is not a native of the place who cannot have any of these documents... can't he/she be given a damn prepaid sim... they are just finding new ways to harass the customer. & their customer service team is so pathetic that it cannot come clearly what it wants to convey.