Airtel Complaints & Reviews

Dear Sir,

I have 2 Postpaid Numbers in my name.

The numbers are..
1.[protected]
2.[protected]

I need the account numbers for those mobile numbers to check online bills.

Kindly proceed my request and reply to me.

Thanks,
Sivakumar.S

As I have activated in the month of march 09. my mobile no. is [protected]. I received wel come letter and phone bills on my residental address. sundenly my connection has been disconected. after verification from 121 they are saying that your verification is nagative.please check the matter and activate my number. My other contact No. is [protected].

Due to some urgent work at Mumbai I had to Go To Howrah (Kolkatta Via Train to catch flight for Mumbai on 24/04/2009. Upon reaching Kolkatta airport i realized that my airtel number is not working thus i made call to airtel call centre ( From kolkata airport at around 8.45 AM) mentioning my problem and making them clear that hopefully my roaming has not been activated. Call centre guy told that they can not resolve my problem since it pertains to Jharkhand so soon some one from Jharkhand call centre will call me.For urgent resolution I provided them with my alternate Reliance India Mobile number [protected].

No one cared to call me or resolve my problem.

On 27th April'09 the moment I returned back to Jharkhand after my trip to Mumbai and Kolkata my phone started working fine.
I want Airtel To compensate for the follwing;
1) During filling up the form I ticked activation of roaming so why this was not done.
2) If by mistake not done then even after call to Call centre from kolkata why my problem was not resolved and more over call centre guy telling that he is unable to resolve the problem since the case pertains to Jharkhand ( Although Airtel claims being same thorughout india)
3) If problem/phone not working was not due to rpoblem of roaming activation then why did my phone start working fine moment i entered Jharkhand.
4) why did no one cared to call me on my alternate number to try and resolve the issue.
5) If atall there were no such problem then how come i received 2 messages on my mobile telling a) roaming deactivated, b)Roaming activated w.e.f. 27/04/2009

Dear sir/madam, myself santanu banerjee, i have activate airtel live on my prepaid connection. my no.[protected], unfortunately, i want to deactive this service as soon as possible.
Thank you...!!

Well, we really like Airtel services before this is happened.
We were using Airtel broadband connection from last two years and there is no bill laps. We shifted our office from that location to new address but Airtel connection was not possible on that new address. What they suggested is to put connection on safe custody and when the shifting is available they will move the connection and there is no charges for this safe custody option. We did that and for first 3 months it went perfectly fine and after three months we again got call and they asked if you want to continue safe custody because shifting is still not possible, we said yes because we want to keep that number and there is no bills using safe custody. So we did.

Now in on completion of three months we started getting calls from Airtel for outsanding of 3000 Rs. We said we are not using service and connection is in Safe custody and they say we don't have any information. We told them that we given signed document but they have no idea.

Now after a week we got a call from someone from Airtel that we have a case registered against you for Cheating and Fraud and for detail call XXX lawyer on XXX number. We called and they said Bharti Airtel took this legal action for non payment for 3000 Rs (Just for 3000Rs?)
and if you don't pay then you have to follow proper legal action to fight with them. We told them all about how this is happened and how Airtel is doing this mistake but they said action is taken.

So now, what to do? Isnt that funny?

Can someone get in touch to explain what is the problem with Airtel management. We tried to talk to any senior person but all are busy in they cube. We are using 3-4 Airtel services which sums about 5000Rs bill per month and if they are really like to treat customer like that then we are going to kick all these connections. There are many provider better then them.

Sir, I am serving in Army. My Mobile No [protected] AirTel postpaid connection. My transfer from Srinagar (J&K) to New Delhi wef 05 May 2009. So, My connection changed from Srinagar to Delhi shortly. My email address [protected]@yahoo.in and contact No [protected] for the period 6 PM to 7.30 AM and Sat, Sunday every time available on above mobile No.

Sir, I am serving in Army. My transfer from Srinagar (J&K) to Delhi wef 05 May 2009. My postpaid AirTel Connection Plan 599. To convert above said connection to Delhi shortly.

Dear Sir,
I got a sms that if a do a recharge with Rs 47 voucher i will get 65 mins STD free. When i did it, my STD rate reduced from Rs 1.50 to Rs 1.00 instead of receiving those 65 STD free minutes. I confirmed it before getting the recharge done i was informed that i will get those free STD minutes but I haven't got it. There is no reponse from the customer care of Airtel. Earlier also I have faced many problems like, my balance were deducted for the cricket scores though i never subscribed for such offers. THey used to send me offers that from the 4th minute my call charges wil become 50% but i was charged at full rate.
I have complained several times regarding such issues but the concerned person at the other end drops the phone on our mouth.
Please take neccesssary actions against the company so that we can get rid of the cheaters.

Thanking You.
Piyush Sureka
[protected]
[protected]

Hi, <br />
<br />
Sorry...is what they finally said after wasting my time on various complaint calls I made to them. I am talking about none other than 'Airtel'. Im using their phone backup service to store all my data such as sms, photos, videos, phonebook, from last 3 years. why? coz I trusted the contract they had with me for keeping my data safe on their server, in their offer they mention the threat of loosing important data incase we loose our mobile phone, with their phone back up service we can transfer our data to their server & forget about it! <br />
I did the same & to my horror all my data is lost on their server & all they have to say is SORRY...cant recover the same.<br />
Dont know what to do so thought share with you my experience with this wonderful company called AIRTEL!

I got a connection from air tel digitaltv on 22nd
march 2009 from a shop at Badala road kharar, district mohali, punjab at
the cost of rs 1750. My id is [protected] and my activation code number is
[protected]. Installation was done by a person ( from air tel
company)Mr.Ranbir Singh (mobile number[protected] on 23rd march 2009. My
Set Top Box ID (STBID) is [protected]. Since very first day of
installation i faced a problem very regularly. After every one or two days
my tv started displaying a message ' THIS CARD IS NOT AUTHORISED '. I
contacted Mr. Ranbir Singh (who installed it), owner of the shop (Mr.
Balwinder Singh)from where i purchased airtel digital tv and customer care
number many times but got only a temporary solution.
On 30.03.2009, I got a call from your office phone number[protected] at
5.07pm about rectification of the error and the person online assured me
o[censored]ninterrupted signals in future but next morning same message appeared
again on my tv.

At customer care they say that the amount in my account is rs 2000,
whereas i purchased a connection for rs 1750.

Even at the time of installation when Mr. Ranbir Singh contacted the
company for activation, he was told at his mobile that this set top box is
already activated.
My airtel digital tv started recieving uninterrupted signals
from 5th april 2009 but I was confused to see the negative balance in my
account.Therefore I made a written request by email to know that why my tv is
showing negative balance in message box of my account ?
In response to my complaint I got a message on my mobile
(number[protected] from company on[protected] at 3.18 pm in which i was
asked to recharge my digital tv account because of negative balance in the
account.
I got a phone call from company office (phone number[protected] on
[protected] at 11.51 am) and message conveyed to me was that problem
related to viewing of CNBC TV 18 and B4Uwill be solved within 30 minutes
approximately but instead of this, on the morning of[protected] all the
channels available to me were blocked and through a telephone call from
[protected] on[protected] at 1.58 pm i was informed that all the
channels available to me are blocked by company due to negative balance in
my account and i was asked to get my account recharged to view these
channels. Two messages were sent to me on my mobile on[protected] and
[protected] by airtel digital tv informing me that myaccount is suspended
due to negative balance.
Thus instead of solving my problem company created another problem for me.
I am unable to understand that why should i recharge my account when i am
authorised to view the channels free of cost for first three months.
I recieved a message from airtel digital tv on 26-04-09. The content of this message is:
Dear customer, your digital tv a/c has been successfully recharged with Rs 2000.00. Your current a/c balance is Rs - 17.95, valid till 16-04-09.

I dont know that
1.Even after this so called recharging, why I can not still view any airtel digital tv channel.
2. who recharged my account ?
3. If recharged by company, then why it is valid till 16-04-09, the date which has already expired.
4. why again after recharging, my a/c is still having negative balance of Rs 17.95.
5. Inspite of writing to company about my agony on their
email address ( [protected]@airtel.in), I am unable to recieve uninterrupted
signals till filling of this complaint.
6. I had to waste my money and time again and again for contacting the
person who installed the airtel digital tv as well ascontacting company
through internet.
7. It gave me a lot of restlessness due to mental harassment .
8. I am missing live telecast of IPL cricket matches on SET MAX channel
which is a part of the channels available on this connection. For watching
the thrills of IPL cricket matches I had decided to get this airtel
digital tv but instead of enjoying these at my home now I have to move to
the home of someone else which is very much shamefull to me and all this is
due to unsatisfactory services of the company.
9. Now I do not know the exact date from which those three months should
be counted for which I am authorised to view the channels free of cost.
10. I want compensation from the company for the torture.

Regards,

Prof. Inderjit Singh[protected]
# 193, First floor, Anand Nagar, Kharar, Mohali, Pb.

Sir

My mobile is being hacked and someone (still untraced) has done ISD calls for the amount of Rs 13, 500.Without my knowledge and the LOG is also there in my mobile, on enquing from the company it is being said that some website has hacked the mobile set Nokia N 70 and they hae done it.Now why should I pay the bills for the wrong and what are the legal remedies available for the same.Pl advice

Regards

Dilprit Singh

Hi,
Airtel doing big froded .My name is kamlesh . my mobile NO.is [protected] .I was activethe airtellive services on 24 or 25 apr . there was not show any charge but whene i link fussion louage site they deductet 15 Rs and in sms show every week it will charge 15 Rs than I was told to customer care to deact this services. but net week again same 15Rs deduct.untill this services is not deactivet by them I deally talk with them but they are only giving me complate no.untill 60 Rs deducted. but services is not deactivetet and ballance is replace me untill me so what I shuld do . I have 2 complate no. is 6031 and 19670.please ake right action on Airtel.

Hi
I receive daily spam messages from AirTel which start with 'TA-' or 'AD-' followed by some random name like 'TA-Inv. Clic' or 'AD-POWERLIN'. This is very annoying and I get about 10/12 messages daily....

Hi, ,

I am just posting all the mails that went back and forth between me and Airtel.

Hi,

Please read the mail below. I am a Airtel Digital TV customer. The
subscribed package is the Value package which costs Rs 200. I
recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed
to get back Rs 250 as I have one Airtel Postpaid and Broadband
connection. So how come my connection has been cancelled? I want my
connection back by EOD today and also I will not count the days when
the service was not there. If any action is not taken then I will take
legal action. Also I am putting this mail chain in consumer forum.

Thanks,
Sucheta Ray

On Thu, Mar 26, 2009 at 5:45 PM, Sucheta Ray <[protected]@gmail.com> wrote:
> Hi,
>
> I am Sucheta Ray. I bought one digital TV connection on 14th March,
> 2009. My customer ID is[protected]. I stay in Bangalore but I am a
> Bengali. I told the dealer( Veejay Enterprises, 78 R.K.Mutt Road,
> Ulsoor, Bangalore-8) repeatedly that I need something in which I will
> get more hindi and bengali channels. But still he showed me a leaflet
> which had only South Packages. He asked me to add top ups to get some
> hindi and bengali channels. So I paid Rs 1750 and got that connection.
> I was told that there is a offer that first 3 months there will be no
> subscriptions. But next day only I came to know from one of my friend
> that there are packages like Value and Economy in which I can get more
> hindi and bengali channels with a lesser monthly cost. So I called up
> the customer care number to change the package. The first thing they
> told me that there is no option to change a package. After arguing
> thay guy was ready to take a complaint. He told me that within 48
> hours the complaint will be resolved. The complaint number is 595109.
> As usual after 2 days also no output was there. So again I called up
> the customer care. This time one guy, named Venkates picked up. He
> informed me that only after 26th of each month the packages can be
> changed. So he adviced me to recharge my account as the moment the
> package get changed I will be charged. This time the complaint number
> is 601899. I recharged my account with Rs 300. While recharging I came
> to know that my account balance is - Rs 750. I don't understand why.
> May be they had given me South Mega package. I was really confused
> because I paid only Rs 1750 initially for South Value package. Also I
> realised that there is no signal. So again I called up the customer
> care. This time one lady, Shahnaz, picked up. She told that it was
> their fault. So they will refund the money back and and also restore
> the connection. This time the complaint number was 604370. She
> requested me to wait till 26th. In between I made atleast 4/5 more
> calls to the customer care. Today also there is no signal, the
> account balance isalso negative. Again I called up the customer care.
> One guy, Arvind picked up. And I was told that the requests are all
> having OPEN status. I have paid Rs 1750 + Rs 300 just to get no
> connection and to undergo this pain of calling the customer care. Now
> I am feeling that I will go to some Airtel office and just break the
> box infront of them. I am really cursing me that why I took this
> connection. Actually I have one postpaid and one broadband connection
> from Airtel only(For this also I am supposed to get Rs 250 offer, but
that money also has not been refunded to my account after 12 days
> also. God knows, how many calls I have to make for that). And I am
> very satisfied with those two services. So I thought this will also be
> good. But I was mistaken. Airtel have trained the customer care guys
> how to say "Hello", "Thank You", " Madam" and all other idiotic things
> but they are not at all trained. Very unsmart and irritating. Today
> also they could not confirm me when they can restore my service back.
> By today if the signal is not back then I will write to Mr Mittal and
> will let him know about this suffering.
>
>
> Thanks,
> Sucheta.
>

You airtel digital tv are frauds you are cutting channels and giving just a message that we are cutting channels. Customers are not happy . you have cut colors as it became popular and on the site u are saying that you will soon cut ndtv imagine what is this i was attracted to it becouse of colors as in the brochure it was added unlike the others DTH com. Now i have to pay 22 rs per month for just 1 channel and the cost per channel officially is just rs. 5 .what is this Please do not cut channels
Other Com are just adding channels and you are simply cutting the channels

Hungama TV and Cartoon Network Should be added to value pack 115
So more customers will be attracted towards your sevice and more will feel to switch off to digital tv
unlike tatasky, big, dish tv doesn't have these channels so it will be the popularist company in the town

I am having Nokia basic model which can store 50 numbers in it. Airtel SIM card can store upto 250 numbers. Since both the memories was full, I approached Airtel outlet in Jayanagar 9th Block, Bangalore. They asked me upgrade to 64K SIM by paying Rs.75/- which is having a capacity to store 500 numbers in it. After reactivating I realised that it is same as old SIM. When informed about the problem, they said we can store more numbers using Airtellive. Now they have taken time to resolve this issue.

Why the hell these people without the knowledge sit in the outlet and fool people. Will they refund the money and the time I wasted

I Thavasilingam Chandramohan, resident of 164, Venugopal street, Mogappair, Chennai has been a customer of Bharati Airtel Ltd for several years. My latest bill has not been paid because of the negligence by my personal secretary and hence the connection has been cut. An executive of Airtel had come to my office and used abusive language and threatened my staff and hence I did not make the payment and I demanded an apology before making the payment. However there was no response and to my shock I started receiving calls from my contacts saying that they are contacted by one Narasimhan from Airltel and he has been asking obscene questions and has made remarks about them. He has also revealed them about the number of calls and the duration of the calls I have made to my contacts. It was also shocking to note that he had ignored my male contacts and had only done this if they are women. Subsequently another collection agent Satish Kumar had come and again abused my staff on 16th of April and I lodged a complaint with Nolambur police station. The matter was enquired and the collection agent was let go upon his apology. I also handed over a check for my pending payment and requested Narasimhan not to call my contacts henceforth. However to my shock, I found that Narasimhan had called my contacts on the same day and used obscene language and asked questions that were embarrassing to the women. It was really painful for me as my contacts had started shouting against me and hence I issued a stop payment for the check I have issued. The issue became worse after this as Narasimhan called my contacts and told them that I had asked him to collect the pending payments from them. When they pleaded ignorance, he has also threatened them for cheating and said that he will send goondas to recover the money which I had given them. Since all of them are women, the did not want this to be an issue and they have been calling me and shouting at me to stop this nonsense. I took this matter up with the legal advisor of aritel and I had also reported this to them, however there has been no response.

In the meantime, one of my contact had lodged a complaint with Vellore police station and I was inquired where I revealed the whole story and told them that I will lodge a complaint and forward the same to them. For the past few days things have gotten worse as Narasimhan seem to call my contacts very frequently and when I asked him to stop calling he rightfully says that he has my call log and he will continue to do so.

I wonder as how a reputed company like Airtel gives the customer call logs to executives and collection agents and I also would like to know how my call logs including the duration had been made available to an executive, I understand this is my private data and Airtel doesn't have the right to distribute it as it is against my right of privacy. I feel extremely painful and naked as someone who at a very junior level has got access to my private data and I wonder how many of them have the same, I am sure this is a very serious issue which these big companies do not mind doing it and they are doing illegal things without any fear.

R/sir
My sister Mohini Jain Join Bharti Airtel as office assistant at City Center Gwalior M.P. 14April2008 by Navaneet Singh CSD SMG( mobil no.[protected] ) address.. BH62 Dindayaal Nagar Gwalior at the time of joining salary ..4500/- after one month (20May2008), she select Sambidaa Shikhak_3 and join this . Befor the left Airtel job call Navaneet Singh release salary 4500/- they told salary check don"t received after some days "I call you ". After one year salary not release many more round of Airtel office .what i do please resolve my problem & help me.
thanks

Anoop Jain B/o Mohini Jain
Address- Kirar Coloni Kampoo Lashkar Gwalior M.P.-474001
Mobile-[protected], [protected]
[protected]@yahoo.com

i have purchased a airtel life time sim in dehradun on 15 may 2009.
i have requested customer care for activating GPRS or airtel live on my sim but yet i have not recieve any response from you. Every time i call 121 they said we will activate in 24 hrs n yet not activated as 1 week paas as if now .
Activate my account soon or i have to throw this sim n buy some other sim for using gprs service .
Iam not atll satisfied with this behaviour of yours and want my answer soon as possible.
thanku [protected]