Airtel Complaints & Reviews

dear sir

'
i am having a corporate conection of AIRTEL company consisting of 11 conections since last four years
i am facing a problem regarding ISD
i have not asked to the company to activate ISD on my conections
but the company activated the ISD at their own

At one number there became a bill of APPRX Rs 42000/- in the month feb-mar 2009

From that number we have not made the ISD calls but it looks like that the number was hacked and the ISD calls were made

we haver never made any isd call at all

i want to know that wherther the company can activate ISD on our numbers without taking any permission or giving any informationto us or not

we were not even known of the fact that the ISD is active on our number

we were never told about that the ISD is active on our number

THE company's official also came to us and said that they will waive 25% amount and the balance we have to pay other wise they will disconect the numbers

but we were not in a position to pay such a huge amount and we denied their offer

Regarding activation of ISD the officials say that the activation of ISD is based on the guidelines of TRAI

i want to know that whether there is any guideline from TRAI of activation of ISD without consent of customer

further i want to say that if ISD was not activated on our number this disputed amount would have not been arised


now our numbers are disconected

i want to know where i stands?
what can i do ?


please let me know and tell a sollution for it


thanking you

yours truely

THE SPEED OF MY airtel broadband connection IS VERT SLOW SINCE LAST 2-3 MONTHS. MY CONNECTION NO. IS - [protected], PLACED AT 9/1075, VASUNDHRA, GHAZIABAD, U.P.


PLEASE LOOK INTO THE MATTER ASAP.


DR. BHARGAV
[protected]

Dear sir, I have beening using airtel mobile service from last 5 years in Bangalore. Last month my airtel account number (through which I have been making my bill payment) has been changed and I have not been informed about that.

Because of that I could not my bill for last month. Now all of a sudden without informing me, my outgoing call has been barred.

Airtel should have notified me for any changes that has been made to my airtel service that is affecting me.

Thanks,
Amit Kumar Dash
[protected]

I am having an airtel broadband service in Bangalore (Rustam Bagh area) and it is completely dead for last ONE WEEK now. I have been calling almost daily the customer care and only answer I would get is someone would be calling me, but end of the day noone calls. Such a irresponsible behaviour from this reputed carrier is very shocking. My complaint number is 19827840.

I have already paid my telephone bill on before due date but they have barred my telephone outgoing.My telephone no.4239003 and my customer id is13123208.I have paid bill from chq no.237465 and bank is ICICI bank.Please take action against the company.My name is Onkar Soni and i am live at Indore.

Dear Sir / Mam



I represent myself as Head of Tamilnadu operations of FIITJEE LTD. Almost a month back I applied for a CUG connection in the name of My CO and was allotted with the following numbers.

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]



Please note that all the numbers were provided against a common application form. To our greatest surprise the 2 numbers [protected] and [protected] are deactivated multiple times and permanently now. Despite of making repeated complains nobody at Chennai is ready to listen.



The executive who took the application is Mr Venkatesh who represented himself as Manager sales and his mobile number is [protected] and belongs to Airtel relationship Centre Ambattur Chennai. He is a totally useless man. Till the time of getting order he was quite punctual and courteous. But after the sale he is vanished and even not responding to our calls.



Your local Chennai office is giving silly excuses for the deactivation of two lines like papers are not complete or verification was not done and bla bla. My question to you is if there is a problem with the application form or verification, it should be with all 12 lines as we gave a single application form and single verification.



To my further surprise now your airlel Chennai office is asking for another application form with all documents again. When we have already filled a common application form for 12 lines why an another form. If there is any competent authority in AIRTEL please look into this matter and take severe disciplinary action against Mr Venkatesh (Details furnished above) and reactivate my two deactivated lines.



If there is nobody in airtel who has a little sense of customer care please terminate my all 12 lines. I’ll look for some other service provider.







Regards





Ankur Kumar Jain

Head – FIITJEE LTD (Tamilnadu Centres)

[protected]

Dear Sir,

I am staying in CBD Belapur Navi Mumbai area. I am the dealer of Airtel. My self and most of the customers are facing signal problem in Sector 3, 4, 5 and 6 since last three months. We have complained so many time with Airtel customer care. Airtel signal is veery week or nil most of the time mainly in house. We have to come out of home for making calls. Due to not availability of signal we are not getting many calls. When ever we make the complained to customer they say we will solve your problem in 72 hrs. We cannot change the mobile number also as it is spread with all the friends, relatives and banks etc.

Thanks & Regards
BB Sharma

Deactivate WAP services from wap.mobifun.com

To,
Airtel Executive

Respected sir,

i get frequent calls, sms from a number almost every night.whenever i attend call from this number
the guy on other side uses an abusive language.its a humble request that u please provide me with the details of mobile No.[protected]

i[censored] do me this favor i will b highly obliged.i m extremely sorry to say that i[censored] fail in doing so i will b left with no option but resort to legal solutions.

Hi,
My mobile number is [protected] Please do the needful o[censored]nsubscribing Airtel MicroLMTS service from my number. As I have already uninstalled this application but airtel is deducting amount of Rs.30.00 from my connection.
Please help me

respected sir,

i m sakib patel. my airtel mobile number is [protected]. i want to have a regular detail bill of my pre paid number on my email id which is [protected]@yahoo.com... kindly do the need ful

Sir,
AIrtel is running a racket with other service providers. I was charged abnormal amount of Rs 21000/- for 5 days spent in South Africa. Besides, the the outgoing service was stopped without sending me a bill I had to pay the amount to airtel to get the service.
The customer service is a very very unhelpful and not at all consumer friendly. I have moved to BSNL now.

Regards

Arinjoy.

AirTel service Shucks
Since November I'm running behind 198 service with loads of complaints and tracking one on one as my full time project.

Few of my issues are

I hold this Airtel connection for about 2.5 years under corporate scheme and I was happy with service till November 2008. In recent times I have been put under lot of trouble and stress with Airtel Network and customer care handling.

I have to spend about 2 hours to 3 hours a week registering a compliant with Airtel and track it, finally nothing productive. The stress and frustration I face are countless. I’m trying to list few

#Multiple disconnection of calls mid of the STD conversation and landing in extra 2 minutes charges for each disconnection.
#Disturbing cross talk over conversation and have to disconnect to avoid it.
#On dialing a particular person, I got connected to other existing unknown conversation as a third party and the other person whom I called receives a blank call.
#My issues yet to be resolved
#On Jan17, 2009, a resolution offered to me on GPRS issue that I will have STD 150 units waiver but I don’t see it reflected in my February bill. Now if I call back asking for this waiver, Airtel customer care executive’s goes blank and says there was no any such resolution made.
#On Jan27, 2009 I was promised to activate the STD 1 Re pack by Jan 31st and it wasn’t done. I spent nearly 4hours talking to customer care and service manager tracking it (nobody trusts the customer and I was totally frustrated convincing AirTel the fact) multiple times and got it done by Feb3rd and was again promised a deduction of charges for STD calls made between Jan31st to Feb3rd, yet to see it being done. The reason for delay in activation was due to server issue[Ref. ID: 27015490]
#I receive a call back from customer care on these issues and the person over call was totally clueless about all this earlier promises and tried to convince me that there weren’t any promises. Even I reached out to the AirTel outlet (BSK 11 Stage) to get these issues clarified on March 1st and he promised me to get back on these issues on or before March 3rd and I’m yet to receive a call back.
#I receive a clarification call from Customer care while I’m in roaming and I get charged for it. (I had a roaming incoming call on March 5th from 12345 for about 30 mins and again nothing productive, waste of time and loss of my time)
#I’m not able to make my bill payment online since today morning and I get a constant message ‘try later’, today is my bill due date.

April month, i have not received my bill. But my outstanding is over stated and no resolution for any complaints made.

So i have mailed the following to Airtel...

Despite this issue being acknowledged by you, that there is an issue which needs to be addressed, and bill due date being postponed, I get a warning message that my credit limit is reached and AirTel service will be discontinued on crossing the limit. You better look in to this issue and not frustrate the customers unnecessarily. You may wish I get back to 198 service then and then I face a problem and get it resolved. But it really irritates to do so and waste my valuable time with your horrible network. I would suggest you avoid such nuisances or please cancel my connection. I’m least bothered about continuing your service for the sake of maintaining the number. I reach your 198 service at least thrice a month and have complaints to be resolved which really shucks.

I don’t see any value for customers at AirTel anymore and I’m left with only loads of stress and frustrations and I don’t see any value for my time at AirTel.

RECENTELLY I GET THE AIRTEL POST PAID CONNECTION BUT STILL I DONT GET THE BILL OF MONTH OF APRIL 2009. ALREADY I HAVE COMPLAINED THREE TIMES.

Saiyed Maksud Alam
Roshni Mobile / Roshni Electronics,
Near Bus Depo. Petlad.
My Airtel Lapu No. [protected]


SUBJECT : AIRTEL DMMC 2 ( airtel scheme for retailer )

Respected Sir,

I would like to inform you regarding to above subject that several times I already inform to related persons regarding to my scheme benefit in the scheme of AIRTEL DMMC 2. I sent them mail before some days which is mention below.

(With the reference to above subject I am the success winner under above mention scheme of airtel DMMC-2. Details of scheme is mention below :
Monthly prize as per your scheme in the 1st month 1 no of retailer who will get best run. 2nd month 2 no of retailer who will get best run. 3rd month 3 no of retailer who will get best run and 4th month 4 no of retailer who will get best run. These all retailer will get 25000rs as per scheme. I got no 2 in the 2nd month and I got no 3 in the 4th month but until now I did not get even single rupees from my monthly winning prizes.
The details related with scheme is mention below :
In the month of July 2008 Mr. Vinod Vijay Veragiya (The territory manager), Mr. Anil Uppal (The central zone Sales Manager), Mr. Vipul Patel (Distributors) and Mr. Dhawal patel (Fos) of airtel, you all came on my shop (Roshni Mobilel / Roshni Electronics at petlad} for your routing visit. During discussion Mr. Vinod and Mr. Anil give me information regarding to above mention airtel dmmc 2 scheme. You all are offered me to participate in this scheme because this scheme is running on zone level so you can take a part in it. Additionally you both offered me that if I will be take no in 1 to 4 during four month I will get more 25000rs as cash benefit along with company prize. On that time I asked all of you regarding to scheme is running at the state level or zone level and Mr. Anil told me this scheme is running on zone level. After all you all are give me positive reply so I worked in this scheme.
As per your offered I get your confirmation several times on same day even after it and all the time you give me positive reply so I start to work under this scheme. Before closing of month july 2008 once again I talk with Mr. Vipul Patel and he talk with Mr. Anil and Mr. Vinod for such scheme and you both are give me reply as you give me before (you are eligible for this scheme and you can participate and you can get benefit). Thus I was continue on my scheme work and then I did 377 no of ACT during month of July 2008.
In the month of August 2008 Mr. Vinod told me your are selected on 2nd no of winner in the month of july so airtel will give you company prize and 25000rs as per our scheme on the DMMC-2 function of our company which will held on December 2008.
In the month of August 2008 I was continue on my work for scheme so I did 92 no of ACT.
During month of September 2008 Mr. Vipul talk with Mr. Anil and Mr. Vinod regarding to scheme which said can we get benefit once again in this scheme because I am already get winner in July 2008. You all was give me positive reply that I can get benefit once again if I will be success again in this scheme. So during September 2008 I did 458 no of ACT after getting confirmation from you.
In the month of November 2008 Mr. Vinod told me that I get 3rd no in this scheme for month of September 2008 so I will get company prize and 25000rs cash as benefit from airtel.
Even you all are also told me that you will get 25000rs + 25000rs for month of July 2008 + September 2008 along with company prize. You also told me that your company will give me these all on the day of dmmc-2 Function of airtel which will held in the month of December 2008.
Un till now I did not take any benefits from your company. Now this is month of April 2009 but still I did not take any benefits which you promised me before.
I talk with all of you several times but no one give me proper answer. I am working as your retailer from last several years. I did my best for your company but you all just play with me and you all just cheat with me. Kindly give me proper reply with in 7 days from the day when you get this mail otherwise I will take some hard steps to get my rights from you. Under the label of airtel you all try to cheat me I am honestly working with airtel company but you all are not work with me honestly.
Even as per your records I am success winner of airtel dmmc 2 in July and September 2008 but I don’t understand that why you don’t wants to give me my benefits which is my rights to get.
kindly give me proper reply with in 7 days)

After that mail which is mention below the all related persons whose name is mention in that mail Mr. Anil Uppal was came to my shop for further discussion related with that. I was shocked when he offered me for 15000rs instead of 50000rs.
Mr. Anil Uppal was told me we can not give you whole amount which you desire in that scheme. Our company will give you only 15000rs only even if you will go by legal way you will not get it whole amount of 50000rs. After that discussion with them I wait for some days but he did not give me any reply related this. Now I have big confusion for that who is the responsible person in the company who will listen to me for my such problems. I thought company working honestly with the customer and all but I was very upset and shocked when I had such experience with the company. Now company start to cheat me.
Sir, kindly take some steps to solve my problem. I hope you will take some action to solve it.
Sir, I am sorry to say that if company will not take any proper action to solve my problems unfortunately I will discuss my problem with our cellular Association and I know that they will support me that not to participate in the next dmmc 3.
I will take such steps because no one give me proper answer and they all are just play with me so how will I trust them? At last I tried to inform you so kindly give me my scheme amount as soon as possible.
I hope you will give me positive reply as soon as possible.

Thanks for your co-opration with me.



Roshni Mobile / Roshni Electronics

Sir,

I want to lodge complaint that I have been charged Rs 155/- as the charge of downloading wallpapers, which is unnecessary.In fact no such downloading has been done.Also I have not been sent bill this month I have come to know it through customer care who is not ready to do reduce the bill.My corporate connection charges nothing for downloading as said by salesman. My connection mobile number is [protected].

you are kindly requested to do the needful and inform me.

JEETENDRA PRASAD
MOBILE-[protected], [protected]

I opened the airtel live page, where the browsing is totally free, and i got an sms from 64611010 saying "Thanks for using Value Pack Service on Airtel WAP .You have been charged Rs.10.Enjoy http://gofun.in"
I dont know from where this came and what to do with this and i got no help from Airtel Customer Care .They are saying that they cant give any information on this.This is really unfair.

I've opted for Missed Call Alert (MCA) in Airtel. But now whenever I press busy button on my phone it gaves the caller a 'Not reachable' message, Plus I'll get a Missed call alert as SMS.

When complained at Airtel Customer Care, they says there's no other option than unsubscribing MCA!!

I cannot tell anyone that I'm busy! How stupid Airtel!!!

I UNDERSINGN MR. NIRAV K. TRIVEDI ([protected]) AS YOUR CUSTOMER LAST FOUR YEAR.
WE HAVE RESIVE LAST BILL AMOUNT 1041 RS.(02 APRIL TO 1 MAY) & ALSO MY UNBILL AMOUNT LAST TEN DAY ALSO MORE THAN 1000 RUPPES

WE CHACK BILL AND FOUND TOTAL 460 R.S FOUND BILL IN I.S.D OUTGOING .

WE ARE SURPRISE WE HAVE NO NEED TILL DATE FOR IS.D CONNECTION, AND WE HAVE NO GIVEN ANY REQUESTED FOR FOR I.S. D .CONNECTION ACTIVETED
I AM WORKING RELIANCE INDUSTRIES.OUR PLAN IS CUG UNDER

SO PL GIVE GUIDE LINES, 121, AND CUSTOMER CARE NO POSITIVE RESONPONS FOR MY QUARY.

I HAVE NO I.S.D CONNECTION ?
HOW TO PAY IT?
I AM VERY UPSET,

PL DO THE NEED FUL, HOPE YOU UNDERSTAND ME. MY NUMBER ARE USE FOR ISD. CONNECTION IN YOUR SIDE
PL GIVE FULL DETAILS, AS PER OUTSIDE TRANAZATION.WE ALSO INFORM MACKER CHAMBER (RELIANCE INDUSTRIES )
NIRAV

Please cancel the gofun subscription. which is receving through 64611020 text based service.
My mobil No [protected].