Airtel Complaints & Reviews

I have Airtel Digital TV Connection in my home. My customar ID is [protected]. Under this customar ID i have three set top box. my airtel pack is value pack and hindi plus and east plus top ups are activate in all my three set top boxes.On 18.05.09 i have told to customar care executive to cancel Hindi plus and East plus top ups from my two set top boxes (set top box Id.- [protected] & [protected]) but one set top box top ups will not be cancelled ( STB Id-[protected]).The customer care Exe. told me that he has cancelled the top ups from one no. of set top box ( STB ID - [protected]). But the second one (STB Id- [protected]) cannot be cancelled on that day and he has given me the complain no. 710889. And I got a SMS in my registered mobile no.([protected]) that my problem has been resolved on 19th May'09. Again I made a call on 20th May'09 to the customar care for the confirmation that the top ups are cancelled or not, then the CC executive told me that request they have taken and it will be cancelled from 26th May'09. on 26th May'09 I saw in that set top box still those top ups are running, so, I again called up the customar care and they told me that it will be deactivated from 26th June'09. They have not listened anything from me. So, again I called on 6th June'09 then they have given me the complain no. 746107 and they told me that it will be cancelled from 26th June'09. But I have tol them that this request I have given last month 18th, 19th, 20th, 26th May'09. They were still arogant and they told me that thaey cant do anything for that. So, I think they are cheated me because if they cancelled those top ups from the two set top boxes then they will lose the revenue from may'09 onwards, and they think that if they cheated atleast one set top box then they will get one month extra money. So, I asked them to hear me my voice recording regarding my requests which they have recorded because I have confirmed the cancellion request on 20th May'09 and the CC executive agreed on that day, but they told me this is not possible for them to hear me my voice recordings. So, I have come to your temple of justice for this issue. Please help me to cancel those top ups from May'09, so, I can save my money.

I am not able to make calls from my Airtel prepaid Mobile to BSNL's WLL lines of [protected] series of Village Chandhan, Jaisalmer (Rajasthan). I lodged complaint with Airtel Customer customer care on 11 Jun 09 and reference number is [protected]. So far no action has been taken. Whenever i try to make call the error message is coming "Number not in use". I am able to make calls from BSNL, Tata Indicom, Reliance or Vodaphone mobiles to BSNL WLL lines of [protected] series of Village Chandhan, Jaisalmer (Rajasthan) but not from Airtel moblie.This problem has been continue for last three months.

i had received a msg to my number [protected] that u have won 250, 000 pounds in 2009 shell int'l mobile draw contest is it true or not

immediately stop the service of airtel wap.mobifun.in service to my no.. they are unnecessarily charging for the service with out any subscription from my no.91-[protected] fro past six months. take the serious action. previously i complained so many times n there is no response even from customer care. so please kindly stop the service or unsubscribe to my no...

My airtel prepaid number is [protected]. On 31 March, 2009 my balance was Rs. 132.84.On 01 April, 2009 Rs.112.00 was deducted from my balance.On query about this deduction to customer care, I was being informed that a SMS pack of Rs. 112.00 had been activated on your phone(for which I didn't demand). I lodged a complain with the customer care (complaint i/d: 5552805; dtd: 01/04/09) and assured that the matter will be sorted out within a week. After not getting reply till 15/04/09, I again lodged a complain ((complaint i/d: 280500;). Like this I had been repeatedly assured for the refunding of the money and the solution of the problem for one & half month but never sorted out, however i didn't use the offer for the valid period of one month from the date of activation. like this I had been harassed and didn't get my money back also. Therefore I request you to look into the matter and do the needfull.

I am Using a Airtel Connection No[protected] at Faridabad.New Delhi - INDIA, From last Six Month i requesting to M/S Airtel to close my connection.In last four month every time airtel people's comes and asking for bills no one is take care for closing the connection.the bill is generating month by month.Now Finally i stop the making payment which i pay every time whether i am not using a single call or one minute internet usage.

Lots of calls are coming on my phone regularly.I told them to come and close the matter by taking 50 % payment.they agree on that but not giving assurity to close the connection.They are saying that is not our depp. work and said we are from collection depp. only, to close the connection is another depp work.

Now today i got a call from collection depp.first they said for payment.When i told him to come and collect the payment thent he is starting to abbusing language.i loosemy temper and also abbuse him. But it is very bad exp in my life.Some one is threat you to kill for only for Rs 2000/- .These collection agencies make wrong P/R development between service provider and consumer.

First of all I want to meet that person who used that language...it dose't matter where we meet either in his office or anywhere he want.

Now i will not pay any pending bill even i want to claim harasment case in consumer court.

Please let me know if there is any other way.

Sumit Malhotra

We On-Target Solutions (Distributor for Airtel Pre Paid, Post Paid & PCO) had resigned on 18.12.2006

The resignation letter was accepted & signed by Mr.Karthikeyan (Zonal Finance Officer). Even after E Mails to the concern department and officials we are not been considered for our settlement claims & Deposit.

I would request you to kindly do the needful in this in high Priority to settle our Claims & Deposits as its Almost 2 Years & 6 Months

Sir/Mam,
I Ashish Anand a resident of Patna bought Airtel's PLUG TO SURF device. I was informed by the Salesman of Airtel in Airtel office at Gandhi Maidan, Patna that the connection would give me a speed of 236kbps. But since the day I have bought this device and been using it I have never got a speed more than 10kbps and sometimes the speed is as low as 1kbps. This is surely against their words and much lower than their speed of 236kbps. This entire device costs me Rs 3600/= which is obviously a huge sum.
So, in this regard I would like you to take action against them and reimburse me the entire sum deposited or just solve the problem.
Thanking You,

Yours Faithfully,
Ashish Anand
(Mobile No.-[protected])

I am Airtel Mobile connection user for last 3 years. I have been very promptin payments. Recently as I was travelling abroad, I requested for internatioonal roaming. Airtel promptly told me to pay th security deposit which I paid immediately. After that the roaming was actiavted and after my comeback I requested AIrtel customer care (?) to cancel the international roaming and return my deposit. As usual lot of procedures and formalities like send a written application, and it taken 21 dasy for them to process payment. I did all the same. It is more than 40 since I submitted my application for refund, even after repeated reminders, and commitments from Airtel the money is till not refunded. When speaking to customer acre, they do not have escalation points ot duiscuss except Nodal office, where the response is pathetic than the cutsomer. Frustrated, I tried to call up Nodal officer Number and to my expectation no body picked the phone!
Can I please get some help from here?

Best Regards,
Ram

I have a airtel post paid number i am using it since last 4 years but i am never satisfied with the servies by the services operator dnt know why does Airtel does it

is it that airtel has got many customers or Airtel does not value the old customer

In fact i am fed up with airtel but i cant change my number that is the reasons why i am with airtel still now

Can any 1 give me a solution to this

I' m from Kerala. My Airtel SIM is blocked due to PUK Code. I have to enter PUK Code and PIN code to unlock it. Please help me. My blocked mobile no. is [protected] and my current mobile n.o. is [protected].

Sir/ Madam,

I regret to complaint that i purchased a post paid SIM No [protected] on 04 Jun 09.

On 11 Jun 09 the SIM suddenly vent out of service.
on contacting service center they said that since they made a call to my mobile to check my credentials and i did not answer. As such my no has been blocked.

On further asking them that OK i am now giving my credentials please release the blocking! They said that this is not possible.

I find the system non conducive to a customer.

Please help opening the number at the earliest.
I am holding 4 Airtel connections and i will be forced to discontinue the nos if my SIM is not opened at the earliest.

Thanks

pl unsubscibe wap services for my mobile no [protected]. immediately . as i am in no need of the same presently. thankyou

I had Airtel datacard Number [protected], which is purchased on 13.04.2009 activated on 20.04.2009.I have recd only welcome letter.So for no bill summary hard copy.Several times contected airtel authorities thro' message also customer care number 121/[protected].But in welcome letter they have shown last date of payment 25.05.2009.Also they have reg the complaint, for that replay " Thank you for calling Airtel Customer Care, your Service Request reference number is 27413220. We will get in touch with you by 20-MAY-2009 09:30:00.Time: 18/05/2009 09:19:24 " In that case what I have to do?

I purchased a new SIM from a nearby shop run by one Muruga at Reddiarpalayam in Pondicherry, who in turn had purchased the card from a dealer at Reddiarpalayam on Pondy-Villupuram Main Road and the phone number [protected] allotted to me was also activated. I also filled and handed over necessary APPLICATION FORM, MY PHOTO IDENTITY AND PASSPORT XEROX COPY about 20 days back, but all of a sudden, my connection to the above number has been severed and any call made to that number is REJECTED. It materialises that the dealer was asked to send the application in bulk to the AIRTEL Head Office and till then I am asked to wait for reconnection. I have made all the payments. THEREFORE, I HEREBY CALL UPON AIRTEL COMPANY EITHER TO HONOUR MY APPLICATION AND RESTORE THE CONNECTION FORTHWITH ON RECEIPT OF THIS MESSAGE OR IN THE ALTERNATIVE RETURN BACK THE FILLED IN APPLICATION FORM ALONG WITH ENCLOUSRES AND THE ENTIRE AMOUNT OF Rs.500/-, so that I may seek connection with any other company. FAILING COMPLIANCE WITH THE SAME I WILL BE CONSTRAINED TO SEEK REMEDY BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM (CONSUMER COURT) AT PONDICHERRY. KINDLY AVOID DISPLEASURE AND UNNECESSARY LITIGATIONS. KINDLY CANCEL THE DEALERSHIP OF SUCH LETHARGIC RETAIL AGENTS. = SR. BAROMMEA MARY, IDHAYA CONVENT (IMMACULATE HEART OF MARY'S CONVENT), ARIYANKUPPAM= LANDLINE PHONE NUMBERS[protected]/[protected].

I AM USING AIRTEL POSTPAID CONNECTION. ONCE I CALLED TO 121 FOR CHANGE MY HELLO TUNE, WENT THRU IVR PRESS 9 FOR TALKING WITH AIR TEL CUST CARE EXECT. I COULDNT CONNECT WITH THEM, SONCE THAT DAY I COUDNT CONNECT THE CUST CARE.
ANOTHER COMPALINT FOR NETWORK, ITS NETWORKING FOR CONNRCTING, AS I AM PAYING THE BILLS PROPER WAY BUT EVERYDAY 10-20 CALLS GET DROPS... AND STILL I HAVE TO PAY THE BILL
WHAT THE SHEET IS THIS CREDIT LIMIT? UNTILL 19TH MAY, MY PHONE WAS WORKING FINE, IN MORNING I CHECKED THE OUTGOING IS BARRED, I TREID 121, NOT WORKING. I TOOK MY ROAMING PHONE CALLED TO 121 AND GAVE THE COMPLAINT. NO ONE IS BOTHER TO TAKE THE COMPLAINT. ITS HELL SERVICE I HAVE SEEEN?

Our website www.packagingconnections.com does not run on Airtel Broadband network most of the time. The reason we understand that our DNS is not getting updated on their servers. It runs well on Reliance/Tatindicom/Airtel Mobile. When we colplain then they just say check your server but when we explain that its working on other service providers then they just give one complain number and do nothing. After following up, they chnage our laptop/pc settings to open DNS so that sites will run even nothing is done on their side and other people on Airtel Broadband continue to face the same problem on this site. Ours is the business site and our company runs on this so we can not afford to have the site not running. When we tried to call them so many times, sent emails, lettrs, we got few phone calls says that they will be soling the problem and would visit the office but nothing happens. Its terrible to deal with 121 of Airtel. They do not want to listen and solve the problem.

Can anyone help me to get the right contacts at Airtel to solve this problem. Our connection is[protected]

Sandeep Goyal
sandeep.[protected]@packagingconnections.com

hi,

i hd requested for F n F facility for one of my family airtel number..but in my previous months meance in 1st bill that facility is not reflecting...i shld be charged 10 ps aer min according f n f facility but that is charged 50 ps per min, , , this is very disappointing.

plz correct this poroblem n send me clearification for this along wth corrected bill amount on my mail id

Hi,

I have got the message for Airtel Validity of Rs 43 for 3 yrs validity, 24x7 10 paise A-A calling, 10 paise A-A msg, 25 paise other msg. and 38 Rs. talk time.

I recharged with this plan, I got 38 Rs talk time but now I am being charged Rs 1 / min, even when I call to my friends group. To this group previously a/c my basic plan I was being charged 10 paise/min anf to others Rs1/min

When I wrote mail to them and called their hot line no 999 from airtel office or 121, I got the same response that my problem will be rectified within 24 Hrs and I'll refunded my deducted money. But as you can guess, nothing has happened till now. I have almost lost my 100 bucks.

My mobile no is +91-[protected]

Thanks & Regards
Dolly

I got a top on my account around mid May. Things were going smoothly when until 4 days back I got a SMS stating my HELLO TUNES service subscription will be renewed within 3 days. What do you mean?
I never availed your this service and got Rs 30 dedcuted for that. Things dont end here. Today afternoon i got a SMS saying my subscription has been renewed and Rs 30 have been deducted.!!!
I immediately discontinued the service. But my 60 bucks have gone down the drain. That too for what?/?
'Airtel hello tune'. Which sane guy would use airtel tune as its hello tune.
I want my Rs 60 to be refunded asap.