Airtel Complaints & Reviews

Dear Sir,


One Day I received call from [protected] [Mr. rohit] saying that, " Sir pay Rs. 600/- [Rs.500/- towards deposit and Rs. 100/- for scheme charges] and you will be getting 1000 min Airtel-Airtel call free and 1000 Local SMS free, so when can i send my excutive to your office". Also i have been told by that person that i will be getting new gold card. I thought this is very good scheme so i gone for the same and asked to come next day itself. The person come on next day and taken Rs. 600/- cheque. Nothing has happened After for 1 months. so i made a call from my office on the same number and asked what happened to my Rs. 600/- which is cleared from bank account. {Most imp cheque is a/c payee in favour of Bharti Airel Ltd). That person told me that he will give details within half-hour and after insisting provided me another no. [protected]. but no reply for that day as well as phone also swithed-off or not available for next 15 days.

Today {Date 22nd Apr 2008} i made call on [protected] which is replied by Mr. Jawed and again same thing as earlier that will provide details within 2 hours. No reply till 4'o clock and now no reply on phone.

Please solve this problem on urgent basis because they are so many person paying but not getting any reply.

My questions are:
1. Cheque cleared my bank account but airtel has no idea about it.
2. When i will get my new sim card or money back.

Regards

Dinesh Mundada
[protected]@rediffmail.com

Dear Sirs,

Until now, I am an Airtel postpaid customer. I am using Airtel postpaid connection in a corporate user group architecture.

I have opted for my postpaid number [protected] before 6 months months during a Roadshow campaign happended in my office premises which I am presently using now.

My credentials has been duly verified before the allotment of my number by an authorised personnel from Airtel.

After the third month of taking up this connection, I have received a notification stating that I am using two other mobile numbers which I am not aware off.

I am in constantly liaising with the customer support executives of Airtel since the beginning of March 2008 with regard to the improper impulsion of asking me to pay for the two mobile number bills which does not belongs to me, but even by this minute I have not got a concrete answer / reply and the dragging up of this situation irritates me a lot.

I hate to state that my credentials has been forged inappropriately which I cannot accept.

My mobile no. is [protected].
The other mobiles number which I would like to brand illegal are [protected] & [protected].

I hereby place a complaint in your desk and please can you look into this dispute and provide me a solution for this issue at the earliest since it includes my cost, time and energy.

Looking forward to hear from you.

Dear Sir,

We are sending this mail to you from MAAC INFRA

We had booked Airtel broadband connection through one of your Territory Sales Manager Mr. Jitender Duggal by paying an advance amount of Rs. 5000/- vide cheque no. 000405 dated 08/01/2008. The receipt number given to us is 52805 dated 18/01/08 with SEF no. 794199.

Airtel has failed to provide us connection at that time and we have wasted our precious 45 days due to non availability of pair or line etc…Later on we could find another manager who could provide us the connection with less hassle. But so far the amount of Rs. 5000/- submitted as advance amount is still pending from Airtel to us.

Even after reminding Mr. Jitender Duggal almost 15 times and regular follow up our payment in last three months, we are yet to receive our deposited amount of Rs. 5000/-which is due from your end.

You are requested to kindly make the above payment at the earliest to avoid any further action from our end.

We shall look forward for your reply and action on this subject at the earliest.

Warm Regards,

Tarun

my broadband connection was shifted from one DP to another.
i was told that my connection will start as soon as it will be shifted ...its 3 days but there is no connectivity in my connection...
this is ridiculous ..i have suffered a lot due this problem ..now i am thinking to drop this coonection..
and i have faced a loss also by not having connectivity..this places a very bad impression on cunsumer ...and will also suggest people not to go for this connection...

Hi,
I am using an airtel no [protected], Which actually belongs to bombay but is currently used in akola city. We received our bill forfebruary, We contacted the local airtel gallery for payment of the bill, the bill being slightly higher than expected we enquired whether we were put up with roaming charges, THe airtel executive delayed our complaint for 2 long months and kept us waiting reasurring each time that the problem will be solved in further short span.
Same pattern continued and so our service was barred for non payement of bill.
We had to suffer inconvenience and losses as our service was barred al because of the delay made by the airtel employee.Further on payment of the bill after two months from other airtel other, The system is as yet not started, as the other gallery officer too has not updated our bill despite of it's payement 2 days ago .
What do we do now ?????????
The customer can provide us with no help at all ...as the officer has not updated our bill as yet !
WHAT DO WE DO /?????????????????

Eshani Sathe, Akola, Maharashtra.

Sir

I am one of your subscriber having Ph. No.[protected] customer ID no 229034 in the name if Mohammed Imran. Isha Chemist Shri Nagar Main Indore. Having medical business of whole-sale retail. I am a subscriber of your company since 1997.
.
I would like to bring your kind attention my case:

I was having Plan 499/- in which local calls and Airtel Call within circle are free
Up to 4th January 08 the same plan was activated on my no. But the bill I received for the period 5-01-08 to 4-02-08 received with plan 150. I had never applied for plan change but the same was getting done from your end. Your organization has never bothered to inform me about the plan change. On enquiring at customer desk no one give me any satisfactory answer nor ready to tell how the plan gets changed.

For past 3 months I am trying to sort this problem but receiving no co-operation from your end. On top of that my number gets barred and after repeated follow up with your organization, no one taking pain to look into the matter. Inspite of looking into the problem your company and collection executives are giving me calls for collecting payment. I had made a complaint at your office many time but nor answer received. My last complaint number was 5671054 dated 14th April 08. This time also I get assurance but I know with my previous experience no one going to revert. Due to these action and barring of my number I had incurred loss of Rs. 250000/-, who is responsible for the losses and the mantel stress I am going through.

This is my last letter to you and if this time no one going to look into the problem and resolve my complaint then I have no option but to go to Consumer Forum. As you are committed to provide us best services first time and every time but in my view I am receiving worst services every time and getting mental harassment as a bonus.

You are requested to please reply at the earliest.
Thanking you

Mohammed Imran

Hi,
My old sim card was unable to swap in my new mobile nokia 6300 . So that I have changed my sim card with new one with same number [protected] because in air-tel office it was suggested . My old card is deactivated but new one is not activated till now though 3 days have been passed.

Regards,
kamlesh

dear sir/madam,

I am Raj Aggarwal. My mobile number is [protected]. i have a complaint about my plan. I have choose the plan of 9999 for 15 months which was finished in january 2008. I have not got any call/message that my plan was going to be finished and after January my new plan was going to be activated automatically of 499 and having a call of airtel to airtel as 40 P. I hav't choosen that plan then how can I be willingly able to pay my bill having 499 as monthly rent. Atleast i should be confirmed once that I want to activate my older plan or the newer plan. This is totally cheating with your older customer because now you are giving the plan of 125 Rs. and having a call of airtel to airtel as 10 P.

Now I only want that my new plan should be going to be activated as 125 Rs plan which having 10 P call from airtel to airtel and something should be done with my older bills from january to till now..

please confirm that what plan should be activated at my mobile now. please contact me as soon as possible at my mobile number because I don't check my mails regularly.

Thank you,

Raj Aggarwal

[protected]

I am baring mobile no.[protected] at mumbai & ratnagiri at maharashtra state but when i used at ratnagiri there are many problems occured that are the following:

1.Sometimes there is no network shown on my mobile but when i use this sim card in motorola handset their is full coverage but when it is in Nokia handset their is no network shown.
2.when i dial any number i cannot contact at first time there is minimum 10-15 times try after i will conntact with this number

I am registering a complaint against faulty Airtel sales, customer service and billing.
Purchased a sim card from Airtel on 30th Oct 2007
Information given to me:

1) I was told that the simcard would be activated after I recieved a call from Airtel on my Vodafone no., since i have only one instrument.
2) I was never notified that the billing cycle could be for 2 days, 7 days or 10 days. Billing as explained to me was on a monthly basis.

On 8th November, I recieved a call from Airtel that I would be billed on 10th for 10 days of service provided. I was not even aware that my sim was activated, and to this day it is lying in its original packaging.

Action taken by me:
a) I called the sales person named Anuraj Guleria and told him about this billing. His exact words to me "Customer care kuch bhi kehta hai, you will not be billed." He was wrong. I was sent a bill.

b) I visited the Airtel gallery and informed them that this billing was unacceptable to me, and I wanted to cancel my card. I was told that I HAD to pay the bill for which I had recieved no service, since I was not even aware of it. They refused to cancel my card unless I paid that amount, some 76 rupees. I refused to pay it on principle that I had recieved no service against that 76 rupees.

c) I submitted a letter to my bank and cancelled the ECS.

d) From Nov to March, Whenever I got a call from Airtel, I asked them to discontinue the simcard, since I was not interested in the pathetic service. They continued to bill me for a card that I was not using.

e) I submitted a letter to the Airtel collection agent about this issue.

f) After recieving a lawyer's notice, I called the contact person and was told to cancel the card at the Airtel Gallery. I visited the Gallery once more and got the card cancelled. I was given a cancellation number and told that I don't have to pay anything. I offered to return the unused simcard, and they said it was not necessary.

The bill amount has now accrued to 780 odd rupees, which the Airtel lawyer today informs me must be paid since I have 'cheated' Airtel. You tell me who is cheating whom here?

Airtel has the worst service I have ever encountered. It has no regard for its customers, unless they are forking over money. I urge the authorities to help me and also suggest that people in Mumbai stop using Airtel Service, since it is so pathetic.
Truly Disappointed and Harassed,
Aparajita

Hi,

Just wanted to complain about the customer service of Airtel, it is going worse day by day.
My simple request was to activate GPRS on my number, also my hello tune is not working since last 2 months but for that im calling airtel customer service since last 2 months. I have called at least 40 times till date for the same thing but no resolution instead i got a very por customer service. I was promised callbacks several times by the supervisor but i never recd any callback. today i again called up for my issue but 3 of the representatives disconnected the call. The first lady i could not get her name, the second one was Jai and the third was Imran Inamdar. I would definately expect an action to be taken for all those reps who have handled my call in the past 2 months. I hope atleast after writing this mail definately some action would be taken against the reps/supervisors. It is very frustrating that after following up for for more than 2 mths for a simple request like activating GPRS still my it is not activated. I am not asking for a free service, im ready to pay for the same but for that also i need to beg??

Sumeet Chatterjee
Team Leader
Infosys
Ph#[protected]