Airtel Complaints & Reviews

I had Airtel datacard Number [protected], which is purchased on 13.04.2009 activated on 20.04.2009.I have recd only welcome letter.So for no bill summary hard copy.Several times contected airtel authorities thro' message also customer care number 121/[protected].But in welcome letter they have shown last date of payment 25.05.2009.Also they have reg the complaint, for that replay " Thank you for calling Airtel Customer Care, your Service Request reference number is 27413220. We will get in touch with you by 20-MAY-2009 09:30:00.Time: 18/05/2009 09:19:24 " In that case what I have to do?

I purchased a new SIM from a nearby shop run by one Muruga at Reddiarpalayam in Pondicherry, who in turn had purchased the card from a dealer at Reddiarpalayam on Pondy-Villupuram Main Road and the phone number [protected] allotted to me was also activated. I also filled and handed over necessary APPLICATION FORM, MY PHOTO IDENTITY AND PASSPORT XEROX COPY about 20 days back, but all of a sudden, my connection to the above number has been severed and any call made to that number is REJECTED. It materialises that the dealer was asked to send the application in bulk to the AIRTEL Head Office and till then I am asked to wait for reconnection. I have made all the payments. THEREFORE, I HEREBY CALL UPON AIRTEL COMPANY EITHER TO HONOUR MY APPLICATION AND RESTORE THE CONNECTION FORTHWITH ON RECEIPT OF THIS MESSAGE OR IN THE ALTERNATIVE RETURN BACK THE FILLED IN APPLICATION FORM ALONG WITH ENCLOUSRES AND THE ENTIRE AMOUNT OF Rs.500/-, so that I may seek connection with any other company. FAILING COMPLIANCE WITH THE SAME I WILL BE CONSTRAINED TO SEEK REMEDY BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM (CONSUMER COURT) AT PONDICHERRY. KINDLY AVOID DISPLEASURE AND UNNECESSARY LITIGATIONS. KINDLY CANCEL THE DEALERSHIP OF SUCH LETHARGIC RETAIL AGENTS. = SR. BAROMMEA MARY, IDHAYA CONVENT (IMMACULATE HEART OF MARY'S CONVENT), ARIYANKUPPAM= LANDLINE PHONE NUMBERS[protected]/[protected].

I AM USING AIRTEL POSTPAID CONNECTION. ONCE I CALLED TO 121 FOR CHANGE MY HELLO TUNE, WENT THRU IVR PRESS 9 FOR TALKING WITH AIR TEL CUST CARE EXECT. I COULDNT CONNECT WITH THEM, SONCE THAT DAY I COUDNT CONNECT THE CUST CARE.
ANOTHER COMPALINT FOR NETWORK, ITS NETWORKING FOR CONNRCTING, AS I AM PAYING THE BILLS PROPER WAY BUT EVERYDAY 10-20 CALLS GET DROPS... AND STILL I HAVE TO PAY THE BILL
WHAT THE SHEET IS THIS CREDIT LIMIT? UNTILL 19TH MAY, MY PHONE WAS WORKING FINE, IN MORNING I CHECKED THE OUTGOING IS BARRED, I TREID 121, NOT WORKING. I TOOK MY ROAMING PHONE CALLED TO 121 AND GAVE THE COMPLAINT. NO ONE IS BOTHER TO TAKE THE COMPLAINT. ITS HELL SERVICE I HAVE SEEEN?

Our website www.packagingconnections.com does not run on Airtel Broadband network most of the time. The reason we understand that our DNS is not getting updated on their servers. It runs well on Reliance/Tatindicom/Airtel Mobile. When we colplain then they just say check your server but when we explain that its working on other service providers then they just give one complain number and do nothing. After following up, they chnage our laptop/pc settings to open DNS so that sites will run even nothing is done on their side and other people on Airtel Broadband continue to face the same problem on this site. Ours is the business site and our company runs on this so we can not afford to have the site not running. When we tried to call them so many times, sent emails, lettrs, we got few phone calls says that they will be soling the problem and would visit the office but nothing happens. Its terrible to deal with 121 of Airtel. They do not want to listen and solve the problem.

Can anyone help me to get the right contacts at Airtel to solve this problem. Our connection is[protected]

Sandeep Goyal
sandeep.[protected]@packagingconnections.com

hi,

i hd requested for F n F facility for one of my family airtel number..but in my previous months meance in 1st bill that facility is not reflecting...i shld be charged 10 ps aer min according f n f facility but that is charged 50 ps per min, , , this is very disappointing.

plz correct this poroblem n send me clearification for this along wth corrected bill amount on my mail id

Hi,

I have got the message for Airtel Validity of Rs 43 for 3 yrs validity, 24x7 10 paise A-A calling, 10 paise A-A msg, 25 paise other msg. and 38 Rs. talk time.

I recharged with this plan, I got 38 Rs talk time but now I am being charged Rs 1 / min, even when I call to my friends group. To this group previously a/c my basic plan I was being charged 10 paise/min anf to others Rs1/min

When I wrote mail to them and called their hot line no 999 from airtel office or 121, I got the same response that my problem will be rectified within 24 Hrs and I'll refunded my deducted money. But as you can guess, nothing has happened till now. I have almost lost my 100 bucks.

My mobile no is +91-[protected]

Thanks & Regards
Dolly

I got a top on my account around mid May. Things were going smoothly when until 4 days back I got a SMS stating my HELLO TUNES service subscription will be renewed within 3 days. What do you mean?
I never availed your this service and got Rs 30 dedcuted for that. Things dont end here. Today afternoon i got a SMS saying my subscription has been renewed and Rs 30 have been deducted.!!!
I immediately discontinued the service. But my 60 bucks have gone down the drain. That too for what?/?
'Airtel hello tune'. Which sane guy would use airtel tune as its hello tune.
I want my Rs 60 to be refunded asap.

RESP SIR,
I AM CUSTOMER OF AIRTEL .MY PREPAID NO. IS [protected].I HAVE GPRS @ 498 CONNECTION.I AM UNABLE TO CONTINIOUS INTERNET SURFING & DOWNLOADING..KINDLY SOLVE THIS PROBLEM AS SOON AS POSSIBLE.
WITH REGARDS
SUBHRAJIT

dear sir i have complaint to custormer service for 3 month still i have not recive the the bill, before I have been reciving the above number bill for last 20months for this so i want the details of the No [protected]
Account NO is[protected] and my address is also Correct,
Address :- Sanjay Veer Kranti Chawl,
Room No 2, Near Shivaji Maidan
opp Shiv Sena Office, Gaondevi Road,
Poisar, Kandivali (East) mumbai :- 400101
Please Send to My E-mail ID [protected]@rediffmail.com or my Above Address

I have airtel net connection with phone no.[protected] with account no.14333081 at Plot No.740, Secretariat Colony, Puppalaguda Village, Rajendranagar Mandal, Rangareddy Dist:500075, Andhra Pradesh, when we are in india the panchayat people laid drainage line in our area. In that process the net cable is damaged as per our tenents. I asked them to file a complaint over phone. though they have given complaint, no action was tekn so far. I am returning to india during this month. I, therefore, request you to take immediate action for reconnecting the damaged net cable connection so that i can use it immediately on my return and there will not be any problem in using the internet connection. i have arranged the bill payment during my absence and the payment is made regularly. For any help please contact our Tenent Mr.Manohar Reddy, Mobile [protected]. I hope that the damaged cable connection will be rectified.

Yours faithfully,


R.Venkataswamhy

One fine day, suddenly received a sms on my cell saying thanks for subscribing to cricket alert services and they reduced my balance by 30 Rs. After repeated complaints at 121 and also sending STOP sms to 121 and UNS to 52906 they r not stoping the serevice and keep on cutting money from my balance. Pls. tell me what to do???
The sms r a headache for me at the night. Should i stop using Airtel connection???

hello sir, my name is pradeep kumar i have paid Rs.2, 570/- by cash my airtel no ( [protected]) this no mob bill paste 9 days befor but sim is, still not been activeted, i compleant costemare care many times they told me with in 4hr your number will been activeted like but 9days will over but as of now notet been activeted please hellpe me sir

my new using no [protected]

Mr. Sanjay Bhutani,
I hold airtel no. [protected]. In the past few months i have been harassed by Airtel employees at every level where they fail to resolve my queries. I had a dispute with your company for around Rs.2000 which was charged to me by airtel for a service not used by me. Your 646 service was activated wrongly and on knowledge of the same i called back to deactivate it. But it was not deactivated and my number was charged with Rs.99 every month for 17 months.

I blindly paid my bills with a trust in your company as i hold the number for more than 5 years now. When i was organising my bills one day i found this charge. I immediately called your call centre to resolve the same. They said they have taken the complaint and i will get a call, but nobody called. I only started receiving calls when i didn't pay the bills then because i already had a Rs.1700 credit with the company. I explained the same to all the people who called but nobody could resolve my matter. They only took a complaint and never replied. Even the ARC couldn't help. I just kept waiting for a call. The bill was 2 months due and late fees had amounted but no resolution. Airtel even disconnected my incoming and after that i have sent so many mails to the nodal at nodal.[protected]@airtel.in but no satisfactory response. I then received a letter stating to speak to Mr. Sanjay Narang at [protected] or [protected] to resolve the matter. On calling the numbers i never could get Mr. Narang on the line. I was put thru different people who either were fired or were on a leave or vacation when i called back for them.

It so happened that one Mr. Dixit called stating that he was from Mr. Narang's office and told me to come see him at the Interface office which i did later to realize that he does not even sit there and belongs to an agency for collection connected to airtel. On repeated requests to meet somebody to resolve the matter i was put to Mr. Mehernosh Sanga, Assistant Manager, Legal Recovery who after a long wait(nearly 1 1/2 hours) very kindly at that moment resolved my matter to an extent and approved of a waiver of 750 and told me to pay Rs.1000 and re apply for my number as it was in PD. The matter i don't understand that if i have taken this matter with the relationship centre, the nodal officers how can you permanently disconnect my number without even informing me. Mr. Mehernosh also stated that the no. will be put forward to a retention department who would give me a further waiver of Rs.1000 but dint confirm anything. I went to the ARC to reapply but due to limited documentation had to wait a day.

Now is where the cheating and false promises start. I received a call the next morning and one Mr. Rohit Sharma stating he was from the Retention dept was on the line. I quickly remembered that Mr. Mehrnosh had stated the same. Mr. Sharma told me that he was at a senior post and could take a decision as my no. was not in PD but TD and he could start it if I made a payment of Rs.1450/- towards the number. He also stated that Rs. 500/- waiver would be given on my number in the next 3 bills to cancel the payment i made. I asked him time and again if the no. would start immediately and the waiver given. He approved the same and told me to even send a letter so he could keep records for the waiver. The very same day that's Friday 29th, 2009 at 1.35 i have made a payment to Md.Adil who was from an agency. When inquired he said payments are collected by them and confirmed that Mr. Rohit Sharma was on a Senior post, senior than Mr. Mehernosh. On confirmations of the same i have paid the amount in cash in anticipation that my number would be restarted. That evening nothing happened, i called the dept again and they said that the system was down and it will start in some time. Its been more than a week and this matter is still in pending.

The latest news being received today with Santosh Narang that Mr. Rohit Sharma has left the job and was not on a senior post at all and Mr. Santosh Narang who was now available on the phone is just putting his hands up and says he can't do anything in the matter. I am sure that there was no Mr. Rohit Sharma and they are just impersonating names and designations. This is a pure case of cheating, false promises, impersonation. As a respected citizen of this country i make a final claim to you after which i don't get a reply i will take the matter on legally. A huge company like Airtel with so many awards and recognition stoops down to such levels is no right. This might not been known by the higher authorities.

I need the same number which is available to me as per my discussions. I am going and reapplying for the same. I only want a waiver of rs.500/- on my future 3 bills as promised to me.

I request AN IMMEDIATE RESPONSE for the same.


Regards,
Reema Darira.
For Kusum Darira.
#[protected].


P.S. Agency Name
Mr. Santosh Narang.
Maker's Enterprise
3/16, Above Shan restaurant,
Shaukat Ali Road,
Near Super Cinema.
Grant Road.

I registered with Airtel's DND on 27.08.2007. My registration number is F[protected]. I still continue to get at least half a dozen useless messages on my phone every single day. How do I address this?

R/ Sir / Madam,

I, Ramesh Kumar Gupta, Mb. No. [protected] had tried many times and contacted Your Bhilai Customer care, Raipur Customer Care and Bilaspur Customer care services but they had not satisfied me in respect of my Hello tume.


I request you to kindly give the hello tume in my Mb. No.[protected]

I want these types of hello tume

1. Hello tune saying that " This No. is busy please try after sometimes"
2. " This No. is presently out of coverage area please try after sometimes"

If you kindly help me in getting this hello tume i will be very thankfull to you


Ramesh Kumar Gupta
[protected]

SIr/Madam,
MY airtel connection was converted from pre-paid to post paid since last two month.
Since then i haven't recieved any bill (ebill on my mail id [protected]@rediffmail.com) even though last month i had paid the bill to continue my service. yesteday i speak to customer care lady told me you will get the bill by mail with in a hour also you will get an sms for the same. but since then i found no sms no email.

Regard,

Rajesh

from 6.6.09 onwards i am not getting signal. after hours of dailing time i got connected to custmer care. that fellow told me..there was problem for all dishes..it will rectified withing one day. but upto today it is not rectified. toll free no or toll no is not connceted. i fed with dailing. i gave mail. automated msg reply only. no other contact. what i have do

my cutemer id is [protected]


my request to all..dont by airtel dish..other wise you want taste the hell

This is Poornima from Chennai. I was residing out of Chennai previously, but then shift to Chennai. I was in urgent need of broadband, and my sister was the one who recommended me Airtel, because she got the connection in two days. So, I opted for it, cancelling BSNL that I have been using for more than 4 years. The very first day after applying for the connection, three executives came and got the form filled and money (500/-) in cash and left. That is it. Since I heard good about Airtel, I have not got the number of those executives. The day I applied for connection is May 12, 2009, and after that nearly three times the site managers came and visited my home and told that it is not possible to give connection. I said okay and told them to return the money, but they have not done it so far. They made me to call the customer care daily, at least three times, and it costed me more than what I have given to them. These bleady cheaters, money grabers, tortured like anything like putting me on hold for more than 20 mins on phone and cutting the call in between and telling to register complaint, etc.. but til now nothing hapend. Airtel people are suit wearing thieves, bleady cheaters, bleady pickpoketers.

I was contacted by one of the dealer of airtel digital TV named airtime enterprises, Bengaluru who took Rs2500 for the 6 month free option .He checked feasibility of dish and just 2 Hrs after the installation people came and confirmed the connection is not possible.This was on 30th April and since then I am going through all hassles, dealer avoiding phone calls, then going to their city office, then one Mr. Dhanpat Rai promising to return within 2 days on 5th May, then that does not happen, he starts avoiding phone calls or directs to one Ms Sheetal, who promises to come back to you in 2 days, that does not happen ! Then I put complaint to their customer care via email, just a response, one or two calls from their call centre may be, guys boring you asking all details over and over, but no action !

PLS STAY AWAY FROM AIRTEL DIGITAL TV ..I WOULD SAY THESE GUYS ARE WORSE THAN THE PSUS OR GOVT IN A DEMAND SCENARIO . NO DOUBT THEIR OWNERS ARE ONE OF THE RICHEST PERSONS IN THE WORLD . HOW LONG YOU INTEND TO SUCK THE COMMON PEOPLE IN YOUR PURSUIT OF MAKING MONEY ?

I had brought a prepaid sim from some nearby shop two years ago and submitted the proof required that time.All was fine and on 29 of may I come to know that my outgoing calls and messages are barred(considering that i have activated the message plan for rs 40) stating that they are not able to validate my address .
I submitted the documents(voters id, pan card, telephone bill) on 1 st of June and i was told that the work will be done in 24 hours by the customer care executive and the airtel showroom executive told it will be done by 48 hours . nothing actually worked. I called the customer care and asked them they loged a complaint(on 3 rd of june) and told by 8 th of june(7 days after submitting the documents) the complaint would be resolved and once again nothing done. when i called them i was shocked by statement of senior executive telling that they tried to verify the address but there was no respose when i asked him the date and time he told 18 of previous month and when i asked him after i have submitted the documents he told me that he has not recieved one!! from the local dealer (6 th block, rajajinagar, bangalore)and the worst part when i asked him the dealers telephone number(to know if they have submitted) he told he does nt have one .I mean that they dont have thier dealer's office telephone number to whom they give sim cards to sell get the address proof etc when they are so careless about their dealers how do we expect them to resolve this problem and finally i m asked to wait for three more days till 11 th of june only to know the proceedings . almost a fortnight to know whether i have submitted my documents!!