Airtel Complaints & Reviews

RESP SIR,
I AM CUSTOMER OF AIRTEL .MY PREPAID NO. IS [protected].I HAVE GPRS @ 498 CONNECTION.I AM UNABLE TO CONTINIOUS INTERNET SURFING & DOWNLOADING..KINDLY SOLVE THIS PROBLEM AS SOON AS POSSIBLE.
WITH REGARDS
SUBHRAJIT

dear sir i have complaint to custormer service for 3 month still i have not recive the the bill, before I have been reciving the above number bill for last 20months for this so i want the details of the No [protected]
Account NO is[protected] and my address is also Correct,
Address :- Sanjay Veer Kranti Chawl,
Room No 2, Near Shivaji Maidan
opp Shiv Sena Office, Gaondevi Road,
Poisar, Kandivali (East) mumbai :- 400101
Please Send to My E-mail ID [protected]@rediffmail.com or my Above Address

I have airtel net connection with phone no.[protected] with account no.14333081 at Plot No.740, Secretariat Colony, Puppalaguda Village, Rajendranagar Mandal, Rangareddy Dist:500075, Andhra Pradesh, when we are in india the panchayat people laid drainage line in our area. In that process the net cable is damaged as per our tenents. I asked them to file a complaint over phone. though they have given complaint, no action was tekn so far. I am returning to india during this month. I, therefore, request you to take immediate action for reconnecting the damaged net cable connection so that i can use it immediately on my return and there will not be any problem in using the internet connection. i have arranged the bill payment during my absence and the payment is made regularly. For any help please contact our Tenent Mr.Manohar Reddy, Mobile [protected]. I hope that the damaged cable connection will be rectified.

Yours faithfully,


R.Venkataswamhy

One fine day, suddenly received a sms on my cell saying thanks for subscribing to cricket alert services and they reduced my balance by 30 Rs. After repeated complaints at 121 and also sending STOP sms to 121 and UNS to 52906 they r not stoping the serevice and keep on cutting money from my balance. Pls. tell me what to do???
The sms r a headache for me at the night. Should i stop using Airtel connection???

hello sir, my name is pradeep kumar i have paid Rs.2, 570/- by cash my airtel no ( [protected]) this no mob bill paste 9 days befor but sim is, still not been activeted, i compleant costemare care many times they told me with in 4hr your number will been activeted like but 9days will over but as of now notet been activeted please hellpe me sir

my new using no [protected]

Mr. Sanjay Bhutani,
I hold airtel no. [protected]. In the past few months i have been harassed by Airtel employees at every level where they fail to resolve my queries. I had a dispute with your company for around Rs.2000 which was charged to me by airtel for a service not used by me. Your 646 service was activated wrongly and on knowledge of the same i called back to deactivate it. But it was not deactivated and my number was charged with Rs.99 every month for 17 months.

I blindly paid my bills with a trust in your company as i hold the number for more than 5 years now. When i was organising my bills one day i found this charge. I immediately called your call centre to resolve the same. They said they have taken the complaint and i will get a call, but nobody called. I only started receiving calls when i didn't pay the bills then because i already had a Rs.1700 credit with the company. I explained the same to all the people who called but nobody could resolve my matter. They only took a complaint and never replied. Even the ARC couldn't help. I just kept waiting for a call. The bill was 2 months due and late fees had amounted but no resolution. Airtel even disconnected my incoming and after that i have sent so many mails to the nodal at nodal.[protected]@airtel.in but no satisfactory response. I then received a letter stating to speak to Mr. Sanjay Narang at [protected] or [protected] to resolve the matter. On calling the numbers i never could get Mr. Narang on the line. I was put thru different people who either were fired or were on a leave or vacation when i called back for them.

It so happened that one Mr. Dixit called stating that he was from Mr. Narang's office and told me to come see him at the Interface office which i did later to realize that he does not even sit there and belongs to an agency for collection connected to airtel. On repeated requests to meet somebody to resolve the matter i was put to Mr. Mehernosh Sanga, Assistant Manager, Legal Recovery who after a long wait(nearly 1 1/2 hours) very kindly at that moment resolved my matter to an extent and approved of a waiver of 750 and told me to pay Rs.1000 and re apply for my number as it was in PD. The matter i don't understand that if i have taken this matter with the relationship centre, the nodal officers how can you permanently disconnect my number without even informing me. Mr. Mehernosh also stated that the no. will be put forward to a retention department who would give me a further waiver of Rs.1000 but dint confirm anything. I went to the ARC to reapply but due to limited documentation had to wait a day.

Now is where the cheating and false promises start. I received a call the next morning and one Mr. Rohit Sharma stating he was from the Retention dept was on the line. I quickly remembered that Mr. Mehrnosh had stated the same. Mr. Sharma told me that he was at a senior post and could take a decision as my no. was not in PD but TD and he could start it if I made a payment of Rs.1450/- towards the number. He also stated that Rs. 500/- waiver would be given on my number in the next 3 bills to cancel the payment i made. I asked him time and again if the no. would start immediately and the waiver given. He approved the same and told me to even send a letter so he could keep records for the waiver. The very same day that's Friday 29th, 2009 at 1.35 i have made a payment to Md.Adil who was from an agency. When inquired he said payments are collected by them and confirmed that Mr. Rohit Sharma was on a Senior post, senior than Mr. Mehernosh. On confirmations of the same i have paid the amount in cash in anticipation that my number would be restarted. That evening nothing happened, i called the dept again and they said that the system was down and it will start in some time. Its been more than a week and this matter is still in pending.

The latest news being received today with Santosh Narang that Mr. Rohit Sharma has left the job and was not on a senior post at all and Mr. Santosh Narang who was now available on the phone is just putting his hands up and says he can't do anything in the matter. I am sure that there was no Mr. Rohit Sharma and they are just impersonating names and designations. This is a pure case of cheating, false promises, impersonation. As a respected citizen of this country i make a final claim to you after which i don't get a reply i will take the matter on legally. A huge company like Airtel with so many awards and recognition stoops down to such levels is no right. This might not been known by the higher authorities.

I need the same number which is available to me as per my discussions. I am going and reapplying for the same. I only want a waiver of rs.500/- on my future 3 bills as promised to me.

I request AN IMMEDIATE RESPONSE for the same.


Regards,
Reema Darira.
For Kusum Darira.
#[protected].


P.S. Agency Name
Mr. Santosh Narang.
Maker's Enterprise
3/16, Above Shan restaurant,
Shaukat Ali Road,
Near Super Cinema.
Grant Road.

I registered with Airtel's DND on 27.08.2007. My registration number is F[protected]. I still continue to get at least half a dozen useless messages on my phone every single day. How do I address this?

R/ Sir / Madam,

I, Ramesh Kumar Gupta, Mb. No. [protected] had tried many times and contacted Your Bhilai Customer care, Raipur Customer Care and Bilaspur Customer care services but they had not satisfied me in respect of my Hello tume.


I request you to kindly give the hello tume in my Mb. No.[protected]

I want these types of hello tume

1. Hello tune saying that " This No. is busy please try after sometimes"
2. " This No. is presently out of coverage area please try after sometimes"

If you kindly help me in getting this hello tume i will be very thankfull to you


Ramesh Kumar Gupta
[protected]

SIr/Madam,
MY airtel connection was converted from pre-paid to post paid since last two month.
Since then i haven't recieved any bill (ebill on my mail id [protected]@rediffmail.com) even though last month i had paid the bill to continue my service. yesteday i speak to customer care lady told me you will get the bill by mail with in a hour also you will get an sms for the same. but since then i found no sms no email.

Regard,

Rajesh

from 6.6.09 onwards i am not getting signal. after hours of dailing time i got connected to custmer care. that fellow told me..there was problem for all dishes..it will rectified withing one day. but upto today it is not rectified. toll free no or toll no is not connceted. i fed with dailing. i gave mail. automated msg reply only. no other contact. what i have do

my cutemer id is [protected]


my request to all..dont by airtel dish..other wise you want taste the hell

This is Poornima from Chennai. I was residing out of Chennai previously, but then shift to Chennai. I was in urgent need of broadband, and my sister was the one who recommended me Airtel, because she got the connection in two days. So, I opted for it, cancelling BSNL that I have been using for more than 4 years. The very first day after applying for the connection, three executives came and got the form filled and money (500/-) in cash and left. That is it. Since I heard good about Airtel, I have not got the number of those executives. The day I applied for connection is May 12, 2009, and after that nearly three times the site managers came and visited my home and told that it is not possible to give connection. I said okay and told them to return the money, but they have not done it so far. They made me to call the customer care daily, at least three times, and it costed me more than what I have given to them. These bleady cheaters, money grabers, tortured like anything like putting me on hold for more than 20 mins on phone and cutting the call in between and telling to register complaint, etc.. but til now nothing hapend. Airtel people are suit wearing thieves, bleady cheaters, bleady pickpoketers.

I was contacted by one of the dealer of airtel digital TV named airtime enterprises, Bengaluru who took Rs2500 for the 6 month free option .He checked feasibility of dish and just 2 Hrs after the installation people came and confirmed the connection is not possible.This was on 30th April and since then I am going through all hassles, dealer avoiding phone calls, then going to their city office, then one Mr. Dhanpat Rai promising to return within 2 days on 5th May, then that does not happen, he starts avoiding phone calls or directs to one Ms Sheetal, who promises to come back to you in 2 days, that does not happen ! Then I put complaint to their customer care via email, just a response, one or two calls from their call centre may be, guys boring you asking all details over and over, but no action !

PLS STAY AWAY FROM AIRTEL DIGITAL TV ..I WOULD SAY THESE GUYS ARE WORSE THAN THE PSUS OR GOVT IN A DEMAND SCENARIO . NO DOUBT THEIR OWNERS ARE ONE OF THE RICHEST PERSONS IN THE WORLD . HOW LONG YOU INTEND TO SUCK THE COMMON PEOPLE IN YOUR PURSUIT OF MAKING MONEY ?

I had brought a prepaid sim from some nearby shop two years ago and submitted the proof required that time.All was fine and on 29 of may I come to know that my outgoing calls and messages are barred(considering that i have activated the message plan for rs 40) stating that they are not able to validate my address .
I submitted the documents(voters id, pan card, telephone bill) on 1 st of June and i was told that the work will be done in 24 hours by the customer care executive and the airtel showroom executive told it will be done by 48 hours . nothing actually worked. I called the customer care and asked them they loged a complaint(on 3 rd of june) and told by 8 th of june(7 days after submitting the documents) the complaint would be resolved and once again nothing done. when i called them i was shocked by statement of senior executive telling that they tried to verify the address but there was no respose when i asked him the date and time he told 18 of previous month and when i asked him after i have submitted the documents he told me that he has not recieved one!! from the local dealer (6 th block, rajajinagar, bangalore)and the worst part when i asked him the dealers telephone number(to know if they have submitted) he told he does nt have one .I mean that they dont have thier dealer's office telephone number to whom they give sim cards to sell get the address proof etc when they are so careless about their dealers how do we expect them to resolve this problem and finally i m asked to wait for three more days till 11 th of june only to know the proceedings . almost a fortnight to know whether i have submitted my documents!!

Dear,

Inspite of repeated mails regarding refund of deposit, since last 6 months, Airtel is only sending a new reference number each time.

This unethical practice has to be exposed.

Can somebody look into the matter.

No. 303-1/2004-Eco.
Dated: 8th July 2005
To:
All Telecom Access Providers.
Subject: Direction under Section 13 read with Section 11(1)(b)(i) & (v) &
Section 11(1) (d) of the TRAI Act 1997 – Refund of Security
Deposit.
The Authority had issued general Guidelines to all Access Providers vide letter dated 301-30/2003-TRAI (Eco.) dated 1st September 2003 as per which the security deposit after adjustment of dues, if any, is required to be refunded to subscribers within a time frame of 60 (sixty) days. The service provider has also to pay an interest @ 10% per annum for any delay in making refund within the stipulated period.
2. It has come to the notice of the Authority that the above Guidelines are not being strictly adhered to. The Authority, therefore, in exercise of the powers conferred upon it under section 13 read with paras (i) and (v) of clause (b) and clause (d) of sub-section (1) of section 11 directs all Telecom Access Providers to strictly follow the Guidelines as contained in the letter dated 1st September 2003 referred to above.
( M. Kannan )
Advisor (Eco.)
Tel. No. 26160752the

I purchased one sim for prepaid airtel connection and got it activated after depositing all the docs. next day i got it recharge for Rs 100. made copule of calls before I found that my SIM has been blocked
I did n't received any calls for verifiaction on my mobile. When I checked from customer care they told me that it has been permanently blocked due to verification failure. I asked them to give details of the person or call when verication was made they weere not able to provide. I didn't have mny missed calls either

kindly suggest what I do. I lost Rs 395 without any reason

regards
Vikas

Myself and my husband took two lifetime free prepaid connection of your airtel from Vasai and the numbers were [protected] and [protected] two/three years back.About a week back my telephone number [protected] stopped showing any network etc. Yesterday, I went to your Vasai Relationship centre to check up on this disconnection. To my surprise they informed that the number has been cancelled. I asked them the reason and they told me that I was supposed to submit documents. I informed them that I had submitted the documents at the time of taking prepaid connection and even if I had to submit the documents, there should have been some communication to me in this regard before stopping the services. They had no answer to this. However, instead of arguing, I offered to submit the papers and asked them to reconnect the service as I had just before the disconnection of the service had charged the phone with Rs.275/-. They said that nothing can be done and the connection and number is gone. If I want I should take a new number by submitting the papers.

Myself and my husband took the connections at the same time on the same date. There was no message to him forsubmission of the papers and the number continues working. It is really shocking that you have chosen to disconnect the network service though it is life time and I have submitted the papers at that time. Further I did not get any intimation form you for submission of the papers relating to my bonafide address etc. How is it that you have discontinuing a service without communicating to me especially when I have been using the network regularly and have been recharging. How is it that you follow different yardstick for two numbers which have been taken from the same place on the same date and same time and have the corresponding numbers, [protected] and 5521. By your disconnection I had to undergo lot of stress and mental tension in addition to loss of the lifetime fee and the recharge of Rs.275/- which I have not even used.

I would request you to look into the matter and restore the above cell number and network immediately under advise to me.


I expect your immediate action in this regard.

I m Saurabh sen my telephone no.[protected] and A/C no. 27030539. I have two complaints:
1. I didn't applied for DSL usage facility then why it's monthly charges 60/- add in my every bill?
2. Bill not comes in time at my home.

To
Mr. Manjit Kaushal,
Nodal Officer UP East

Sub: Grievance regarding mobile services - outgoing calls not enabled till date.

Ref:
(1) Complaint Number[protected] May 30
(2) Complaint Number[protected] June 2
(3) Complaint Number[protected] June 4


Note: All these complaints were registered at 121 the customer care service

Dear Mr. Manjit Kaushal,

(1) My name is Suddhasheel Ghosh, a student of Indian Institute of Technology Kanpur.

(2) On the loss of my previous SIM card and mobile, I applied to the Airtel Office at Kanpur on 13/May/2009 and got a new SIM (Mobile Number [protected]). I provided the necessary details as asked in the form.

(3) On 14/May/2009 I have got an SMS that my application for SIM exchange has been accepted. My incoming services were restored on on 15/May/2009 when I had left for my home town Jabalpur. However, outgoing calls were yet not enabled.

(4) On 30/May/2009 when I returned to Kanpur, I registered a complaint with the Airtel Office which has unfortunately not been solved till date even after registering the complaint 3 times.

(5) It is surprising that I had also mailed a copy of the complaint I sent to [protected]@airtelindia.com to the Nodal Office, i.e. yourself, but there was no response. I am attaching a copy of the mail herewith.

(6) With reference to the above point, and the mail which I sent to you earlier, I fail to understand why such a lazy attitude is being adopted to resolve the case. I am sure going to the consumer court would not be a very entertaining experience for you.

I request you to look into the matter urgently,

With regards

Suddhasheel GHOSH

The copy of the mail sent on 30/May/2009 to [protected]@airtelindia.com, with a copy to the nodal officer:
Dear Airtel Customer Service, UP East

I lost my mobile on the 9th of May at Delhi, and had immediately lodged a complaint at the Hauz Khas Police Station as well as reported the matter to the Airtel Customer Service at Delhi. They assured me that outgoing calls from the lost SIM would be barred within 24 hrs.

On my return to Kanpur, I applied for a duplicate SIM on my number [protected] at the Airtel customer service office at Kanpur with the necessary details/documents and the requisite payment of Rs 75/- (13/05/2009). The office had assured me that my number and SIM would be activated within the next 24 hrs.

On 14/05/2009, I received an SMS that my application for SIM exchange has been accepted (which was beyond the limit of 24 hrs!). Owing to an urgent situation I had to go out of station to Jabalpur on 14/05/2009. I reached JBP on 15/05/2009 and neither incoming nor outgoing were activated on my SIM. In the evening of 15/05/2009, incoming calls were enabled. However, I was not able to make any outgoing calls.

I feel angered, harassed and irritated to tell you that my outgoing calls have not been restored yet (30/05/2009). I have started wondering if callousness and laziness towards serving customers are properties which are considered apt for reward at Airtel UP East. I say this because this is not the first time when I have been harassed by the Airtel Service Providers (UP East).

My research colleague Susham Biswas, had sent an email to [protected]@airtelindia.com on my behalf (on 19/05/2009) applying for restoration of outgoing call facility on my number (as I had minimal internet access facility) and to no surprise, was given the most unsatisfactory response.

Please let me know:-
(a) Whether my SIM would be activated at all.
(b) Whether any punitive action would be taken against the employees of Airtel (UP East) responsible for my suffering (which I am sure would definitely not happen as callousness and laziness seem to be properties apt for being rewarded at UP East!)
(c) What is the best trick for getting hold of the Airtel Customer Service person at 121 as the response seems to be computerised (except Airtel - Delhi and Airtel - MP!)?

Eagerly awaiting your response,

Suddhasheel Ghosh
Student and Research Scholar
Department of Civil Engineering
Indian Institute of Technology Kanpur
Uttar Pradesh

Subject: Harassment by Airtel - [protected]

Dear Sir,

I dont know if this is the right place to file a complain regarding airtel. One of my friend suggested me to write a mai to you and you will take action againest airtel.

I am Jitendra Joshi and 4 yrs back I took 2 phone nos from airtel delhi:

[protected]
[protected]

Both phones was working till last aug when I decided to close them as I had shifted to Bangalore. Since I couldnt pay rooming charges while leaving in Bangalore so I thought I will cancel these account and get a new local number in bangalore.

In the month of Aug I went to Airtel outlet (Indiranagar, Bangalore) and asked them to cancel both of the phone numbers. The airtel person said if you want to cancel you have to pay full and final payment of both of the account then submit a cancellation application. I did the same, I paid my all dues whatever they said and submitted the application of cancellation.

after few day I tried to see if both number are cancelled by airtel. I cam to know that even I already given the application to them for closing but they did not close them.

I called airtel they said thatthis is the mistake from our(airtel) side and make sure both number should be cancalled.

I went to again their Indiranagar, Bangalore branch and they said we have already generated the SRS for both numbers and both are cancelled.

after some time I got a bill for [protected] from airtel. I was surprised becasue I cancelled th phone number and still the bill is coming. I mailed them and they came up with sorry ...and that said this is our mistake and we will make sure this will not happen again.

On friday (6th Jun after 8 month) I got a call from airtel that you have 2800 RS due for [protected] and if you will not pay that amount, we will take a legal action againes. The person who called me from airtel, his name was "Sumit Malhotra".I went to airtel CC and also to Indiranagar Bangalore branch and I asked what is this happening. They said this is not your mistake because we have already generated the cancellation SRS for your phone numbers. The SRS number for cancellaing [protected] was 20794006.

The airtel customer care person called to Sumit Malhotra for thid issue and they said customer is right and he already paid his all the dues and cancelled the account and SRS for cancellation had already been generated in the month of aug 2008 then how can you take a legal action againest him.

But the airtel persoan was not ready to listen even them ..even me, however he called after 1 hiur and said if you want we can settle this in 2000. Just pay 2000 and we will not take any legal action againest you. I said why should I pay if I never used that amount but he threatened me ok ...dont pay ..we will meet in court.

As a customer I am not able to understand where is my mistake. I never stopped any bill of them and 4 years I paid all of the bill regularly. I submitted my cancellation on one paper for both 2 numbers [protected] and [protected]. The airtel generated SRS for both number and they cancelled only one. Its completely their mistake
and now they are trying to harass me. I heared they went to my old place and thratened.

Could any one help me to get away from them. It means anytime airtel will thraten to anyoen and get money.

Help Me please. I hope I will get some positive answer from you.

Thanks,
Jitendra Joshi
[protected]
Bangalore, India

Dear Sirs:

Today the 7th June morning, when I wanted to send a instruction to 52668 to cancel missed call alert service, from my mobile No.[protected], I by mistake pressed 52666 and then started a flood of
unrelenting, unstoppable incoming messages ( i dont know when it stop, it has topped till now for
hours now and has not been delivering as message storge capacity is over in the mobile, ) mentioning a text message that " you have no missed calls ". This is giving me acute problem and would
request you to immediately arrange to stop this message. Seems to be some technical problem
at your side which please rectify urgently. This is really pathetic for a service provider like you.
thanks
venu