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Airtel Complaints & Reviews

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Updated: Nov 11, 2025
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A
Amit Mali
from Gurgaon, Haryana
Apr 13, 2009
Resolved
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recharge through net banking

Hello Sir/Madam

I recharged my Airtel prepaid account through online net banking for Rs.333 on my cell no. [protected]. but my cell didn't get credited even... customer service executive told me that, "we will credit Your amount in your bank account. but still i didn't get that amount in my bank acount.

Please do needful.

Regards,
Amit Mali....
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N
Naveen Jain
from Jaipur, Rajasthan
Apr 12, 2009
Resolved
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I wann to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service.


Give me way to unsbuscribe from this service.
Aug 14, 2020
Complaint marked as Resolved 
To unsubscribe send sms "unsub bhakti to 57775"
I wann to Unsubscribe from www.tashan.co.in. Now there is no option on www.tashan.co.in to unsubsribe this service.

Give me way to unsbuscribe from this service.
I wann to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service.
I wann to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service.
I am also victim of this scam of tashan & airtel.
we have to put this complaint overall web & about airtel to cheat the customers for suddenely charging without knowedge of customer.
This is very bad for reputation if Airtel.
At least we have to take some action so that somebody else will not be victim.
I wann to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service
i am trying somany times to 57775 to unsubscribe bhakti but error will come

kindly unsusribe this service my mobile no [protected]

yours faithfully
nagaraju kapula
[protected]
Guys.. I am also one of the victim of this same problem.. i have been unsubscribed by using the following... you too please check...

To unsubscribe send sms "unsub bhakti to 57775"
I am also a victim, did anyone try raising complaint with airtel/provider ..what did they say?
I want to Unsubscribe from www.tashan.co.in. I click on the link to Download Free Wallpaper. Then it asked my Cell No. I put it by mistake and I put my No.A verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service.
My mobile no [protected]
Give me way to unsbuscribe from this service.please help out me fom this service.I really not interested,
This is unauthorized, how could Airtel Deduct without any confirmation over an sms or so from the Customer. Please feel to file at the nearest consumer forum.
The procedure is very simple and the Clerk at the forum will help you to fill up the form and accept your complaint.
CHEATDS & DEFAULTERS - BE WARE OF CONSUMERISM.
I wann to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 4 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service
i am trying somany times to 57775 to unsubscribe bhakti but error will come

kindly unsusribe stop this service agrent stop my mobile no [protected]

rep. please

call back my mob. no. [protected]

Thank You

yours faithfully
Avinash Ugale
[protected]
i had activated 1rs gprs internet plan.. 10mb free, one day vailidity on 16th mar. lated i browsed after checking status of gprs. although plan is activated main balace started to deduct... how its possible... they dont recieve customer call also.. i tried thousand times.. due to this i lost around 65rupees. help me to get my amount....
Overall behavior of Airtel is disgusting. They make such things usually when you have bance more than INR 200. I hate such unethical practises, am sure Airtel is going to lose a lot of customers only for this reason.

Bharti Airtel — deduction of unauthorized charges

hi this is amit singh, mobile no. [protected],
i was surfing sony ericsson's site, and was on free content page, even any one can open that page, it is clearly mentioned that each and every content is free of charge, i downloaded a free games, just then i got a msg, thanks for downloading content from hungama airtel, and i have been charged Rs 99/- for this, i called 198 regarding the refund, they told i have been surfing hungama airtel,

these guys are doing nothing, with proud i used to say i m an airtel customer, and every frnd and family members i used to recommend airtel, but now m quite disappointed with it and planning to move on .

even when i clicked on that games for every click they deduct 5 rs everytime, i got msg as thanks for hungama airtel blah blah

Bharti Airtel — Unauthorized charges

I have been having an airtel connection for 5 years now.
Under the same I had opted for advance rental plan of 499 for 1 year in the month December'2010.
However when the same came up for renewal, airtel without taking my consent renewed my plan for 3 years @999.
Whenever I called up customer care, they said they will get back to me for the same.
After 2 times of the same hapening , I insisted that my line be transfered to the senior but they dc the line after keeping on hold for a few minutes.
After no revert from them I paid an amount of 1588 last month and now again inspite of no usage they are following up for a bill amount.
On asking them I do not get a revert about WHO authorized to charge me 999 and if 999 has been charged then why am I being sent a bill of approx 250 monthly even when there is no usage except for GPRS for which I pay Rs 99 monthly.

Airtel — unauthorized charges deduction

Wid due respect
Sir
Please deactivate this service from mah phone...earlier there used to be deduction of 5rupees per day...and now some games are getting downloaded by charging 50rupees per day....n daily sms is coming from wap.Mauj.com..so please deactivate this service from mah no......[protected]....

Airtel — Deduction of unauthorized charges

Unauthorized charges for download of games and use of internet amounting to around Rs.259/- was made on 30th May,2012 and June 1, 2012.
I lodged a complained about it and was told by the service personnel that it was caused by malfunctioning of the system and the amount would be restored back in to my account after 4 hours. In fact I did not download any games and I have not subscribed the internet, till now. The amount has not been restored by the company till now. On the other hand they are falsely claiming and insisting that the deduction was made for use of internet and Rs.85 have been restored. I plan to move consumer forum if the company does nothing about it. My mobile no. is [protected]. Nisheeth Khanna
My no. is [protected]. Airtel is deducting balance even when i hear operator message that the phone is busy or the phone is switched off. also when i talk to a person on phone, the time when i hear ringtone is also deducted from the balance. when i talked to airtel complaint center, he wasted 1 hour of mine and then said that the problem is at your end. very poor service and very poor customer care. on top of it, i have big network problems even in city of bangalore.
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    V
    Vineet Dubey
    from Pune, Maharashtra
    Apr 12, 2009
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    Hi,

    I activated DND on 25/11/07 request no.S[protected] as told by Manoj, Team Leader, Indore (M.P.) on 12/04/09 received a call from the executive regarding a compliant & please have the Reference No.s for the past complaint's

    21155120 dtd.25/03/09
    20970210 dtd.03/11/09
    20653101 dtd.13/02/09
    20650841 dtd.13/02/09

    There are more no. but they are not featuring in website & when asked from Manoj, Team Leader, Indore (M.P.)told that due as there systems are not working properly so cannot provide in the past also I enquired about the Sr.No.s & the no. from which I am getting messages but got the same reply .

    Since I have taken this no.I am getting the promotional sms which i don't like & giving regular complaints for the same, the co. is also taking the complaint after a some time calls me & tells that they send a letter to the concern no. holder for the same & your problem will be solved.But again after some time i start getting sms & the same process is followed.


    Inspite of regular complaints I am not happy with services regarding DND provided to me by the even the executive are also not so supportive & helpfull.

    Please find the attachment file for the complaints SR No.s & there status as available on website of Airtel.


    Kindly check & do the needfull.
    Regards

    Vineet Dubey

    Airtel — all SMS coming Inspite of DND activated

    Respected Sir,
    My service provider intentionally sends all SMS though I registered for DND and it iwas activated around one year ago. WHY THEREAFTER EVERYDAY SO MANY SMS COMING ? IT IS MOST EMBARRASSING.
    Pl. do the needful
    Regards
    Prabir Kr. Chatterjee
    [protected]
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      L
      Lalit Kumar
      from Kapurthala, Punjab
      Apr 12, 2009
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      Dear Sir,
      I send you a complaint for restart my Airtel No:-[protected]. Sir, yesterday my number issue to other person in Terntarn Punjab.Airtel frod with me. I notice to Airtel Punjab to restart my mobile connection with in one week, otherwise i take action to airtel in consumer court, because i have already 999/-Life Time PrePaid consumer in this number.
      Regards
      Ravi Kant
      SIR I WANT TO STATE THAT MY AIRTEL NUMBER [protected] IS OF PUNJAB.
      SIR ON THIS NUMBER GUPSHUP PACK IS NOT SUBSRIBING. I HAVE ALSO REGISTERED COMPLAINT AGAINIST IT BY COSTUMER CARE ON 121. NEAR ABOUT 52 HOURS
      HAVE BEEN PAST AND NO ACTION HAVE BEEN TAKEN YET.THE COMPLAINT WAS REGISTERED ON 29/04/09 AT 9:10 AM. PLZ RESOLVE MY COMPLAINT.

      THANK YOU
      i, m using airtell no;[protected].without my consent two services are activated on it JOB ALERTS AND COMEDY JUNCTION i tried to unsubscribe but failed.
      pls remove these services from my account forthwith.
      i was using another no:[protected] and inthe same way got some activations without my knowledge or with u r manipulations which are irrelavant for an old man. job alerts or marriage matches are a joke for man of 70 years. now i keep only LESS THAN rs 5/ sothat no alerts are possible on this account.
      i, m using airtell no;[protected].without my consent two services are activated on it JOB ALERTS AND COMEDY JUNCTION i tried to unsubscribe but failed.
      pls remove these services from my account forthwith.
      i was using another no:[protected] and inthe same way got some activations without my knowledge or with u r manipulations which are irrelavant for an old man. job alerts or marriage matches are a joke for man of 70 years. now i keep only LESS THAN rs 5/ sothat no alerts are possible on this account.
      my number isssu manu airtel da number samrale t laea si oh 20 din bad bad kar data oh hor kise kol chal paea si m number samrale t laea si
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        R
        rajinder
        from Delhi, Delhi
        Apr 12, 2009
        Resolved
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        Resolved

        This regarding my air tel which is been 10 year s old now([protected]) I should tell you about my complain my billing cycle 12 of every month last month my accountant before going for leave he made the cash payment 1000 rs for my mobile but my bill was I suppose 1271 rupees so carry forward amount is two hundred seventy one rupees since then I start getting calls from air tel for balance on that very day itold them that balance will be taken care by my people and me or that bill will be deposited with next cycle bill aft that I start getting 6 to 8 calls in day and till date I am getting 6to 8 calls for balance on other hand that amount is already reflecting in this month bill the way you people treating your 10 years old costumer its very shame full for two hundred rupees or while I was making complain to 121 customer service centre received the same call from your collection house phone no is[protected]/[protected] you can see the in coming call record (reference no[protected]received sms before that I had word with 121 people on 9of April they given me nodal officer no([protected]), which I kept dialling for whole day no response at all I suppose they are not in position to short out the problems now shortly I am shouting down this no. and I have given 12or 13 connection to my people so those line will not continue with in month I will close down all .

        One more thing I would like to draw your Attention that shortly iam in process of sending legal notice to your company for mantle harassment and aim going to consumer court kindly arrange interest for my ten thousand rupees which you kept as security more then 8years so I want you to give me interest for that period and now


        Thanks
        r.kumar
        Aug 14, 2020
        Complaint marked as Resolved 
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          M
          Mohan Patkar
          from Bengaluru, Karnataka
          Apr 12, 2009
          Resolved
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          Resolved

          Dear Sir,

          I am facing network problem in WIlson garden Bangalore area from AIrtel mobile.My repeted compaints failed to get the solution.below is the communication details .


          regards
          Mohan

          Sir,



          This is reference to the below mail.



          I am facing this problem for the last four months and my repeted compalints failed to solve the problem.

          Till now i am not able to get proper signal in WIlson garden which is heart of the city of Banagalore.



          I am doing my own bussiness and becaus e of this we are loosing lots of bussiness.



          I did not paid my bill for last two months and informed you about non payment.



          Yesterday on 11/04/2009 i had paid 2000INR my otstanding bill and received the acknoledgeet from your end.



          I contacted your customer care and asked them to activate my outgoing calls and assured me that this will be done withing 8 working hours.



          But unfortunatly my outgoing calls are still barred and its almost more than 25 hours after my payment.



          I am very much upset and frustated with your dirty service, you people just take cutomer money and not even bother to take care of your customers.



          None of your executive visited my place and checked the problem.



          I going to now consumer court to file a official compalint.



          regards

          Mohan

          [protected]

          --- On Sat, 1/17/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


          From: [protected]@airtelindia.com <[protected]@airtelindia.com>
          Subject: (Mobile No:=[protected] ) [REF:[protected]]
          To: [protected]@yahoo.com
          Date: Saturday, January 17, 2009, 12:27 PM


          Dear Mr. Mohan,

          Thank you for contacting Airtel.

          You have expressed concern over the network problem you are facing in your home
          for your mobile number [protected].

          We understand your concern and work towards resolving the same.

          We sincerely apologies for the inconvenience caused to you.

          We would like to inform you that we are aggressively expanding network in a
          large measure in catering to traffic build up in existing towns & covering
          newer geographies primarily in rural Karnataka.

          A couple of challenges we have, are in the context of spectrum constraints and
          the time it takes to acquire the sites at the right location, to meet traffic
          commitment.

          The other very temporary transition problem that we have is that Airtel has
          moved its network infrastructure maintenance to a tower company in the beginning
          of October.

          There are also few transition problems due to erratic power supply in Bangalore
          and load shedding. We would like to assure you that we have already arranged for
          alternate means to run our network sites, taking into account the load shedding
          planned by the government.

          These are the two tactical / operational challenges why you may have faced call
          drops / connectivity issues in a few pockets / spots in Bangalore & rest of
          Karnataka.

          We assure that this is only a temporary inconvenience & are confident of
          making a successful transition to the tower company in a month time.

          We assure you of our continued commitment to give you a finest mobile service
          in Karnataka.

          We seek your support and thank you for patience with us in trying to overcome
          the concern.

          For further assistance, mail us at [protected]@airtelindia.com

          We value your association with Airtel.

          Warm Regards,

          Kamila
          Customer Care Executive
          Bharti Airtel Limited



          ---- Original Message ----

          |[protected][protected][protected][protected]|
          | |
          | |
          |Dear Sir, |
          | |
          |I have? give? complaints??N number?of times regarding? Airtel connection |
          |and? other? problems |
          | |
          |You? have? promised? me? that? the? problem is? going? to? rectify |
          |within? first? wekk? of? JAN 2009 |
          | |
          |Till now my? problem is? not? solved, I? am? not? getiing? proper? signal |
          |strenth and? lines??disconnect regularly.This? problem that we? are |
          |facing? for? the? last? 3? months. |
          | |
          |My? refernce number? is[protected]? dated[protected]. |
          | |
          |This is? my? official written? compalint? to you.All? these? days??I |
          | |
          |have? spoken? to your??customer care? and? no? solution? and??I? dont |
          |have? hard? prooff? also? . |
          | |
          |Before? my? bill? date? if? you? dont? solve? my? problem then?I?am |
          |thinking of?going to ?consumer? court. |
          | |
          |I? clearly? told? your? exececutive? that??I am? not goint? to? do? the |
          |payment? untill? you??solve? my? problem? apart? from this? you? put me |
          |late? payment fine. |
          | |
          |Please acknowledge? my? mail. |
          | |
          | |
          |Thanks and?regards |
          |Mohan |
          |No 182, 11th? main.18th Cross |
          |Wilson? garden Bangalore |
          | |
          |[protected] |
          | |
          |[protected][protected][protected][protected]|


          This e-mail and any files transmitted with it are for the sole use of the
          intended recipient(s) and may contain confidential and privileged information.
          If you are not the intended recipient, please contact the sender by reply e-mail
          and destroy all copies and the original message. Any unauthorized review, use,
          disclosure, dissemination, forwarding, printing or copying of this email or any
          action taken in reliance on this e-mail is strictly prohibited and may be
          unlawful.
          The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
          associated companies(collectively "Bharti Airtel Limited"), are unable
          to exercise control or ensure or guarantee the integrity of/overthe contents of
          the information contained in e-mail transmissions and further acknowledges that
          any views expressed in this message are those of the individual sender and no
          binding nature of the message shall be implied or assumed unless the sender does
          so expressly with due authority of Bharti Airtel Limited. Before opening any
          attachments please check them for viruses and defects.
          Aug 14, 2020
          Complaint marked as Resolved 
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            N
            Nagesh Kumar
            from Irinjalakuda, Kerala
            Apr 11, 2009
            Resolved
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            Resolved

            I am a Airtel digital tv user in Chennai. We used to get POGO channel programs in English language earlier...But now these people at Airtel DIGITAL have made it compulsory Hindi...American cartoons speaking HINDI. ... Like it? YEW!!!..

            Besides their language change option on Remote control does not work..It's the same everywhere in Chennai..It's just in Hindi... like it or not...
            WHY??
            Is this imposition of HINDI on South Indians by this north India based company...?

            Besides JETIX channel was there in Tamil too in Chennai by cable...unfortunately that option is also closed...Airtel gives what it wants and we have no choice, except paying again what ever they ask...
            Wah-wah...
            What is this company coming to these days...their customer care is just blah-blah---blahhh!

            ~Nagesh
            Aug 14, 2020
            Complaint marked as Resolved 
            Well Nagesh, you can change the language for particular chanels. Press the blue buton on your remote, language will come up, select English and you will hear the cartoons spng in English. This is the feature which is available in DTH. You can also chnge the langugae for CN, Discovery, Fox, NatGeo...
            Blue button isn't showing any option to change language...
            I second you @nagesh, English is striked while trying to change language using blue button.
            Why not play Pogo in Tamil in North India?
            I am also facing the same problem regarding language. I am not able to change disney, pogo channels in english language. They are in hindi language. I called airtel customer care and also the local technician. The answer i got it is if airtel has the transmission in english then it will come or else it will not come. But nobody has confirmed me that whether airtel has transmission of disney and pogo in enlglish language or not. Very poor service.
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              V
              vineet
              from Anand, Gujarat
              Apr 11, 2009
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              sir, please unblock my two frenzo chat ids. the number belonging to these ids are as follows.
              [protected]
              [protected]
              unblock them as soon as possible.
              thank you.
              MY FRENZO ID harif IS BLOCKED ...AIRTEL NO [protected]... SO PLEASE KINDLY UNBLOCKED MY FRENZO ID
              my frenzo id rahuza is blocked, airtel mb no [protected] so plz kindly unblock my id.
              please unblock my frenzo chat id the number belonging to this id [protected].
              i want start my frenzo id on my no [protected] as my id dbaghel
              i m not able to acess my account
              sir.. plz gve me the phone no of aasha-sima id.. she is fliry in nature.. not only 1 about 3 boys are distrubed from her talking... and now her new boy frined is pushwinder
              plssss remove my frenzo block my id manimay_art my number [protected]
              please unblock my frenzo chat id the number belonging to this id [protected]
              hi sir/medam please help me my frenzo id is blocked please remove that block immidiently please its my humble request for you my frenzo id is Manimay_art my mobile number is [protected]
              Sir plz unblock my id. My cel number is [protected]. I wil be glad to please you sir i[censored] work towards my request.
              Sir, my frenzo id is blocked.pls remove that block.its my request.my frenzo id is nirfrenzo.
              HI, plz unblocked my frenzo i.d as soon as possible my ph num is [protected]
              sir plz unblocked my frenzo id .my mobile no. is[protected]
              pls hack my id on frenzo
              number is this

              [protected]
              sir
              please unblock my frenzo id
              my airtel no. is [protected]
              please unblock my id.
              SIR MY ID MDGHA143341 IS HACKED SO PLS HELP ME.
              THANX
              sir,

              Myself Deep Chakraborty is a frenzo user.i have lost my sim card due to which i am not able to login to my frenzo id.
              It would be kind of you if yiu mail me my id's password.aiat's Deep973 and the number is [protected].

              Thanking You,
              Deep Chakraborty
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                S
                Salsan Jose
                from Chennai, Tamil Nadu
                Apr 11, 2009
                Resolved
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                Resolved

                I applied for a broadband connection.
                While filling form that airtel agent told will get connection in 3 days.
                If it is reliance or tata will get connection in a day.
                Hmm... Ok... 3days...
                After 3days also there is no response from airtel.
                I called my agent to ask about its atatus.
                He was not picking my call.
                Then i wrote a letter to care. [protected]@airtel.In & nodel officer
                I wait for their response.
                But there was no use of that.
                Next day many times i called my agent to get connection...
                He picked up my call and said some problems...
                Connection will give on tomarrow...
                I told no! I want today itself or cancel my request...
                He told ill give you manager mobile number.
                Ok...
                I called his manager..
                And started a conferrence with manager and agent.
                Finally they told please wait for a day also.
                Hmmmm... I told ok.
                Next day...
                I started calling that agent...
                Same response...
                Not picking my call...
                I have tried arround 6 hours...
                He picked one of my call and talked me roughly...
                That was 'today also cant give connection'
                I called his manager... He told wait..
                Let me check with him
                I told... Ok
                After 30 minutes i have tried to reach that manager...
                He switched off his mobile...

                This is the current status of airtel broadband connection...
                No time sense...
                Customer service...

                That manager # : [protected]
                Agent # [protected]

                Posted by
                Salsan jose
                #[protected]
                Ej. [protected]@gmail.Com
                Aug 14, 2020
                Complaint marked as Resolved 
                I too faced similar problem not only once, but twice...After making me wait for days, they told they cannot provide connection. I dunno why they show ads on TV and send ads through SMS when they cannot provide.
                dam indian political is like that so we cant go for any thing in india
                begers are politishions
                HI sir.. my airtelbroadband it is not working sir... pls take immediate action.. it is very urgent...
                hi sir . my airtel broadband it is not working pls take immediate action sir.
                I applied for a broadband connection.
                While filling form (SEF No. CH : 881761 - DATE :17.06.2009) that airtel agent (N.Subramani - [protected]) told will get connection in 3 days.
                If it is Reliance or Tata will get connection in a day.
                After 3days also there is no response from Airtel.
                I called my agent to ask about its atatus.
                He was not picking my call.
                till now he is not response for me.
                kindly immediate action & refund my money.
                otherwise i will go to legal action against AIRTEL & that agent.
                I applied for a broadband connection.
                While filling form (SEF No. CH : 881761 - DATE :17.06.2009) that airtel agent (N.Subramani - [protected]) told will get connection in 3 days.
                If it is Reliance or Tata will get connection in a day.
                After 3days also there is no response from Airtel.
                I called my agent to ask about its atatus.
                He was not picking my call.
                till now he is not response for me.
                kindly immediate action & refund my money.
                otherwise i will go to legal action against AIRTEL & that agent.

                Posted by,
                J.Kingston
                [protected]

                Airtel / Broadband and mobile — Rip off

                Hi,
                Can you please advise how should I complain against the ongoing rip-off from Airtel in the broadband as well as mobile division? I have been having problem in terms o[censored]n-wanted services being added to my braodband connection and mobile connection such as unwanted anti-virus (for which they charged me m 250 INR / month), unwanted caller tunes (charged me 30 Rs / months), unwanted downloaded (charged me 100 INR /month). Airtel has also engaged in the practice o[censored]nauthorized additions / modifications of my bill plans - for example, added a a package of 1000 A2A calls in the package for a monthly cost of 250 INR / month without my authorization or request.

                I have made repeated calls requests to Airtel for not charging me un-necessarily but each time the reponse is callous, inadequate and completely consumer unfriendly. I just dont know how much profit airtel wants that it can't stop finding news ways to charge its customers.

                Regards,
                Vivek
                I also have the lot of billing issues with airtel mobile connection. i have raised this issue on 12th June 2009, but i haven't got any response to this compliant.
                Worest servicein the world is airtelbroadband. i didnot get service till date after shifted to new house.
                Money waste and time waste
                Oh yeah yeah...
                It took them almost 4-5 months to get me a connection for which I had to pay a fresh deposit...
                They haven't returned my previous deposit... Their customer service SUCKS!!!

                Worst still ... I requested for a shifting of connection ... I was given a date and it's been 1 week - am still calling them everyday ... confirming a mobile number, an alternative number, my address - they want to be sure if I know where I live... wow!!!
                You call the complaint line ... or that what they say ... people talk as if you're being dumb that you expect them to answer your questions.

                I haven't been able to call them since yesterday... and guess what nobody's called me back too... :)

                Most Customer service set ups seem to SUCK in CHENNAI...!!!
                Like Saravan Bhavan... there can't be any tipping there. Only food.
                Airtel is the one of the worst connection in india.I pay the initialization amount 2 months before. I asked the Executive and distrubutor daily . but no resbondse. He told now only i did not give the connection to you . What is your management ? You consider your consumer not. y u wasting my time. When you repay my amount. whenever I asked your distrubutor, he said comming sir. what comming I don'tknow about your service. It's worst
                Yes, I too agree the complaints on Airtel service... Very very bad... I too faced the same problem... Don't we have any other solution for that? How to take legal movements? Is it possible speak to higher official on Airtel? Is it worth? ...Waste fellows...
                I took a broadband connection, a month back at my residence. I was promised a gift option of a pair of shades or a wrist watch. When will I get the gift ?
                I too applied for a broadband connection. While filling form, the agent told me that i will get connection in 10 to 15 days. I also paid the full amount as he was asking for it. I paid around3500, i think. After 15 days i called up the agent and he said he will come the next day. I waited, but as usual he didn't come. I called the next day, he didn't came and it went on for 5 days. I also went to the nearest ([censored])airtel office and they said that there are no network coverage in my place and wait for 3 more days. After the three days, i again went to the office, but this time they are saying no ports are available. Hearing this i went for cancelling the installation and asked for refund. The refund came, but i got only Rs. 500 and there with the check it was written that i have cancelled my connection and my account is closed, but i never took a connection and never there was an account of mine, the agent never reached my house with the broadband, wires, adapters, etc. I called my agent to ask about it, but he was too busy to pick my call up. I went to the office but no attention was taken so i left the office angrily. Its not about the money i am angry about, its the reaction of ([censored])airtel agents. Just want to [censored]ing rip them off. Doesn't care about the customer's at all.
                I am also facing similar problem.

                My Application no: CH-1187910

                One of my friend told that Airtel is giving good service and that makes me to think for a connection in the place of BSNL. I have made my booking July 14, 2011 and was promised that i will be getting the connection by 25th July. But till today I have not get the connection. All the cable and wiring works have been completed in couple of days yet no connection. Your representative Mr. Rahman (his contact number: [protected]) had interacted with me in the beginning and my attempt to contact him was failure for the past 3 weeks. Then I was able to reach Mr. Ashok ( contact number :[protected]) and he updated me with a story for allotment of phone number and he promised me that the connection will be given before the end of August 06, 2011. August 08, 2011 has been reached and I have not get my connection nor a courtesy call from your representative for the delay.

                Is this the way you are giving new connection. After paying the amount for the connection, you are expecting that the customer should beg for the connection? Even BSNL is far far better i guess after using it for 3 years i dint face problems like now.

                For any clarification, please feel free to call me @[protected]

                Regards
                Abilash
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                  DEEPAK SHARMA
                  from Delhi, Delhi
                  Apr 11, 2009
                  Resolved
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                  “I had purchased Airtel Connection on 19th January’2005 from below Airtel Showroom:

                  Vandana Communications
                  396, Bhera Enclave, Outer Ring Road,
                  Paschim Vihar, New Delhi-110083
                  Contact person: Mr.Satish
                  Phone No.: 25271792 / 25252120

                  That time Airtel had launched Two Year’s Advance Rental Plan for Rs.1399/-, first time. In this plan, Rs.899/- were for Two year's Rental & Rs.500/- for Membership Fee. Out of these Rs.500/-, Rs.250/- was refundable after two years, i.e. after expiry of rental period, which many times I got confirmed from Airtel's customer care executives during the rental period.

                  After expiry of the rental period, from Airtel I got a call regarding renewal of the connection and I give consent to continue this connection by paying Rs.999/- for Three Year’s Advance Rental Plan in March’2007. That time also I, I asked him for refund of Security Deposit but the excutive replied that security deposit refunded only after surrender of connection. On 13th August’08, I surrender my connection at your Airtel Relationship Center at Naraina by migrating it to Pre-paid connection. I again asked them for refund of security deposit they replied me that refund will be made within 60-90 days after the date of surrender. I waited for 3 months but all in vain, I got no refund at all. Then I took decision to write email to [protected]@airtelindia.com and wrote a request email on 3rd December 2008 but for reply I had to wait more than one month. On 7th January 2009, I received email asking the following details of my post paid connection:

                  Name of the Airtel Showroom (where you paid deposit)
                  Place of amount paid
                  Date of amount paid
                  Copy of Bill……………….?

                  I provided all details, except the copy of Bill, as didn’t have the same. But to my surprise, I got replied from Airtel that there is not record of any Security Deposit. I again replied by providing more information about the plan, under which I bought the connection and finally I got reply on 9th February that my concern has been forwarded to the respective department and provided me Service Request Number 20584947 and wrote that they will informed me about the revert by 19th February 2009.

                  But I got no revert from Airtel, so I asked for the resolution quoting the said service request number on 2nd March 2009. On 4th March, I got reply that “we are unable to provide you that refund amount as there is no deposit amount found in your recodes. Hence we are unable to provide you the refund amount”.

                  I know under which plan I bought the connection but there is not record in Bharti Airtel. What kind of company is this, who is not keeping thier customer's proper data.

                  I request to all who are AIRTEL's customer be aware and try to get the refund of your connection in time otherwise they will forfiete all the money.

                  Regards,
                  Deepak Sharma
                  [protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  Bharti Airtel — No refund of Security deposit

                  There is no refund of dposit given back, despite having disconnected the services, pathetic customer service on mails, helpline numbers & relationship centres. They are not bothered for the same & are shameless.

                  Bharti Airtel — sec deposit not refunded

                  I surrendered airtel mobile connection [protected] 2 months back. Security deposit of 8000/ is to be refunded to me which has not been done yet. Please contact me on [protected] and refund my my money

                  Bharti Airtel — SECURITY DEPOSIT NOT REFUNDED

                  SIR,

                  I HAVE AN AIRTEL POSTPAID CONNECTION IN MY NAME. DESPITE PAYING ALL THE DUES AND PROPERLY SURRENDER THE SIM I STILL NOT RECEIVED MY SECURITY DEPOSIT AMOUNT FROM THE COMPANY. I HAVE ALSO TALKED TO CUSTOMER CARE PERSONS, BUT THEY DID NOT ANSWER SATISFACTORILY.

                  Airtel — No refund of Security Deposit since February 2009

                  I am a resident of Suvarnabaug Colony in Kothrud, Pune. In last November I fell pray to the hard selling by Airtel's salesman who came to my residence informing me that Airtel had planned to install a tower near my apartment building which will ensure excellent signal quality. He offered an attractive scheme and I believed him since I had never experienced Airtel before. I bought the connection for my wife by paying Security Deposit of Rs. 500/- which was refundable after three months.

                  My wife used the number [protected] for close to three months during which time most often her mobile could not be reached though she was mostly at home. This was due to poor quality of signal. She could also not make any calls during this time and got really frustrated with Airtel service. In spite of her repeatedly calling Airtel Call Centre for assistance, the situation never improved and we disconnected the number in Febraury.

                  My wife had asked them to adjust the bill amounts in the security deposit and refund the balance. We were asked to pay the last bill and were assured that the SD will be refunded by cheque which will be delivered to our residence address.

                  It has been over 7 months and we have paid several visits to Airtel outlet on Karve Road. The Airtel outlet does not take any responsibility and we are required to call their toll free number from the outlet where we speak with some faceless call centre employee who assures us that the refund cheque will be definitely sent in about 10 days - this has happened 2-3 times, yet we have not received the refund amount.

                  Mr. Sunil Bharti Mittal, if you ever read the complaints and really think you want to make a world class Telecom company, I am sorry to say that you have miles to go to even make it an India class company - your staff is pathetic in communication and apathetic to the customer. Drop MTN and focus on serving India better first would be my sincere advice.
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                    PRAVIN KUMAR
                    from Delhi, Delhi
                    Apr 11, 2009
                    Resolved
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                    I really gets harrassed even if I am not using Airtel Live but still charged Rs.-50/-per month and a message comes to me from 64611010/ 64611050/ 543212 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 50.

                    How to get rid of the problem? If anybody knows, please help me. How to unsubscribe such rubbish things?I am not using Airtel Live but still from my Chagred Rs 50 per month and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 50.enjoy...

                    Please deactivate this services on My Mobile no.-[protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      A
                      ardip singh negi
                      from Noida, Uttar Pradesh
                      Apr 11, 2009
                      Resolved
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                      Dear sir
                      i had purchased a postpaid connection( 299 mazik plan by paying Rs 500) from bharti airtel in 2nd april 2009 which was activated on the next day.but on 8th april i had got a sms from 121 for submiting my documents to the airtel reletionship center in 72 hours while i already submited my document ( a copy of pan card, acopy of rasan card) when i purchase the plan. but when i was again going for submiting the doc. they (airtel relationship center HILINE M-5 connaught place New Delhi -110001 E MAIL :cp.[protected]@airtel, in ) said the rasan card is not valid for addres proof while customer care says its valid & i also have a govt. bank account state bank of patiala.. but they will not reciving the same.


                      kindly solve my problems as soon as possible .

                      thanking you ardip negi

                      ernst &young pvt ltd
                      6th floor h.t.house
                      k.g. marg new delho 110001
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        M
                        muralidharan
                        from Chennai, Tamil Nadu
                        Apr 11, 2009
                        Resolved
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                        Resolved

                        I have a two airtel post paid connection [protected], and [protected]. At the time of opening a post paid connection I receive the oral communication regarding airtel plan to airtel sales team member and I select a first number was under cug in Bharti Axa Group and second number was add-onn. I got a oral conformation regarding payment detail also. The first number plan is Rs.199 monthly rental plus 300 minutes free call mobile to mobile and 200 sms free. And second number plan (add-on) monthly rental is Rs.99 only and 100 minutes free call to any mobile. But the airtel sales team changing my plan without my knowledge against the add-on number. I am not finding in First month fill I found that error on second month bill.

                        8th jan 2009 I registered my complaint regarding wrong commitment provided by airtel sales team and I am asking rework on my bill. The complaint number is 20145743.
                        And I receive the airtel brand watch as a gift of opening an add-on number (but it is not working).
                        Before I talk to (121) airtel customer care, I thought the executive change my plan but after spoke to customer care I got the information plan is not changed, there is no plan like Rs.99 Add-on, and I got a clear conformation from airtel customer care airtel executive given a wrong commitment.
                        And I try to discuss regarding my problem to that particular airtel executive, but never attend my call
                        Now I am receive the legal notice from airtel. Because of legal notice I not able to work my job freely and affected in mental wise.

                        In legal notice they are given two contact numbers for any queries regarding the letter.the two numbers are [protected] and [protected] but both the number are not able to contact because two reason are 1. Not reachable 2. Nobody attend the call when the connection is not busy.

                        After some period I am sending mail to [protected]@airtelindia.com and I get reply from airtel but they are said your plan is Rs.149(Rs.99 for rental and Rs.50 for Unlimited cug). Actually I am asking Rs.99 plan without Cug plan.

                        And I given a clear information and picture regarding error to airtel but they are not accepting my point of view. And they are got the conformation to Executive, So they are always telling Rs 149 Plan is activated for you some times they are not sending any reply other than auto - acknowledgment. This is the issue I am not given any conformation to activate to Rs.149 plan.

                        After finding error I am not using [protected] this number. But they are send a bill to me for non-using month also.
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        Airtel Postpaid Connection — wrong plan and communicaton provided by airtel executive and Lethargic answer from airtel customer care

                        K.MURALIDHARAN

                        I have a two airtel post paid connection [protected], and [protected]. At the time of opening a post paid connection I receive the oral communication regarding airtel plan to airtel sales team member and I select a first number was under cug in Bharti Axa Group and second number was add-onn. I got a oral conformation regarding payment detail also. The first number plan is Rs.199 monthly rental plus 300 minutes free call mobile to mobile and 200 sms free. And second number plan (add-on) monthly rental is Rs.99 only and 100 minutes free call to any mobile. But the airtel sales team changing my plan without my knowledge against the add-on number. I am not finding in First month fill I found that error on second month bill.
                        8th jan 2009 I registered my complaint regarding wrong commitment provided by airtel sales team and I am asking rework on my bill. The complaint number is 20145743.
                        And I receive the airtel brand watch as a gift of opening an add-on number (but it is not working).
                        Before I talk to (121) airtel customer care, I thought the executive change my plan but after spoke to customer care I got the information plan is not changed, there is no plan like Rs.99 Add-on, and I got a clear conformation from airtel customer care airtel executive given a wrong commitment.
                        And I try to discuss regarding my problem to that particular airtel executive, but never attend my call
                        Now I am receive the legal notice from airtel. Because of legal notice I not able to work my job freely and affected in mental wise.
                        In legal notice they are given two contact numbers for any queries regarding the letter.the two numbers are [protected] and [protected] but both the number are not able to contact because two reason are 1. Not reachable 2. Nobody attend the call when the connection is not busy.
                        After some period I am sending mail to [protected]@airtelindia.com and I get reply from airtel but they are said your plan is Rs.149(Rs.99 for rental and Rs.50 for Unlimited cug). Actually I am asking Rs.99 plan without Cug plan.
                        And I given a clear information and picture regarding error to airtel but they are not accepting my point of view. And they are got the conformation to Executive, So they are always telling Rs 149 Plan is activated for you. This is the issue I am not given any conformation to activate to Rs.149 plan.
                        After finding error I am not using [protected] this number. But they are send a bill to me for non-using month also.

                        Regards
                        K.MURALIDHARAN
                        [protected]
                        I have taken connection on 22nd may. My no is [protected]. Salesperson told me that My plan is new retention plan, and it is 149 rental, 200 min free local calling including LL per month and also 200 free all messages. But as per his commitment i m not getting service.When i called 121 they told me that i have only 100 free messages no free calls at all. I thought i have free calls so i used it more, finally i got bill with no free calls, for bill also i requested to send it to me. i got bill of 10 days only.(22nd may to 2jun 2009). my call charges are as he told me. my complaint is about 200 free calls and 200 free messages.
                        They are not providinig service as they told to me. It is very bad, finally i have decided to stop using this number if they not provide me service as they told me.

                        99 cug — Not connect to 121

                        Respected, my name is amit pitroda and my number is [protected]. At 22of june i talk to 121 and 12120 at many times regarding gprs. Non of you execuite give solution to that at after 4 hours i get my problem solved. now at 23 of june the company executives are not responding and thy said that youss 121 has been closed for 1 month pn please solve my problem as soon as possible

                        Airtel — wrong information regarding addon no.

                        I HAVE AIRTEL NO. [protected], I GOT A CALL FROM AIRLET FOR FRESH ADDON NUMBER. I PURCHASE TWO NUMBER IT IS [protected] 3RD AUGUST 2009, AND [protected] JULY 2009 NOT COMPLETE ONE MONTH, I CONFERM 1ST BOTH ARE SAPRATE ACCOUNT NOT MURGE BILL OF BOTH ACCOUNT. BUT I GOT THE CALL ON MY[protected] AT 9TH AUGUST 2009, SHO SUME DUES ON ACCOUNT WHEN I CALL TO COUSTOMER CARE(PUJA JI) SHE SAD SORY FOR WRONG INFORMATION GIVEN BY COUSTOMER CARE. I GIVE THIS NUMBER TO MY FATHER DUE TO THIS SOME MISUNDERSTANDING WHAT I DO NOW. IF I DISCONECT THE NUMBER MY PAYED AMOUNT WHICH IS 789 IS LAPS PUJA SAD TO ME. I REQUEST TO DISCONECT THE NUMBER SHE SAD AFTER ONE MONTH IT IS DISCONECT IT.
                        I have taken connection on 22nd may. My no is [protected]. Salesperson told me that My plan is new retention plan, and it is 149 rental, 200 min free local calling including LL per month and also 200 free all messages. But as per his commitment i m not getting service.When i called 121 they told me that i have only 100 free messages no free calls at all. I thought i have free calls so i used it more, finally i got bill with no free calls, for bill also i requested to send it to me. i got bill of 10 days only.(22nd may to 2jun 2009). my call charges are as he told me. my complaint is about 200 free calls and 200 free messages.
                        They are not providinig service as they told to me. It is very bad, finally i have decided to stop using this number if they not provide me service as they told me.







                        I have faced the same thing [protected] can some one please tell me what can be done.

                        New connection — Plan selection

                        Dear Sir,

                        My mobile no. is [protected]. I had applied for new post paid connection on 28.07.09 through your DSA Koosh Yash Communication, Munshi Pulia, Lucknow. I discussed with your representative for PLAN 400 Dobule and filled the same into the form & when i got the information about my bill they have applied a plan 699 instead of 400 double(which i clearly mentioned in my form). Please change this plan to 400 Double. It is your fault so i will not be bear any amount against this plan.,

                        Please find enclosed the receipt for your information.

                        With regards
                        Ravi Joshi

                        airtel postpaid connections — wrong communications about my no

                        Dear Officer,

                        I was using the post paid connection of Airtel([protected]). in which due payment was 7214(approx).
                        This was due to my non employment. In the month of March , Mr. Sameer Malhotra([protected]) had called me up & said that he had waived off my late fine charges of Rs.500/- so please deposit Rs.6700/- asap to retain this number. Prior to this I had gone to Airtel relationship centre , Malviya Nagar, who told that my no is permanently disconnected. Mr Sameer assured me that he will start this no within 24 hrs. I gave his representative Rs.5000/- cash & cheque of Rs.1700/-of dated 10.04.10. Now neither my no get activated nor Samir is attending the call. So after several try to connect with Sameer, I am biased to drop this mail to you for justice.I have already stopped the cheque of Rs.1700/- also yesterday.

                        Request you to please provide me the same number because I have been using the same no for last 6 years.


                        Thanks & Regards
                        Pankaj Kumar Sinha
                        [protected]
                        At the time of opening a post paid connection I receive the oral communication regarding airtel postpaid 149 rental plan to airtel sales team member. The Plan was he told me is A to A = 30 paise/min, A + O= 30 paise/min and STD calls= 50 Paise/min. So I go with this plan and covert my prepaid Airtel to 149 rental Postpaid plan.

                        After moves to postpaid, I have registered with Artel and check my call rates plan, the 149 rental charges seen as A to A = 40 paise/min, A + O= 50 paise/min and STD calls= 1 Rupees/min.

                        Both are totally different, This is totally unexpected. My mobile number is [protected]. If some will not take action for this from Airtel service then I will close my Postpaid connection and will no longer with this Airtel service.


                        Thanks,
                        Vaibhav Mundale
                        [protected]
                        Hi there,
                        I'm nisha from ghaziabad... Same thing happened with me also. last month a got a call from sales team they offered me 99rs. plan. when i have submitted all documents and activated new no. i got a call that my no. has been activated with 149rs monthly plan...
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                          ARUN MAHADEO VHARAMBALE
                          from Damoh, Madhya Pradesh
                          Apr 11, 2009
                          Resolved
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                          Resolved

                          I AM ARUN VHARAMBALE MY POST PAID NUMBER IS - [protected]. MY OUTGOING CALLS

                          STOP FROM[protected]. MY MONTHLY BILL GENERATE ON 2ND APRIL 2009. AMONUT OF

                          THAT BILL WAS - RS - 1843. I WAS PAY RS - 2000 ON 10TH APRIL 2009 @ 2.55 PM .BUT


                          MY DUE DATE IS[protected].


                          TRANSACTION ID IS[protected], ARC CODE IS - MPU924, ARC NAME IS - V-CONNECT

                          ARC MOBILE NO IS - [protected], DHANKAWADI, PUNE.

                          AFTER CALLING CUSTOMER CARE HE SAID THAT MY TOTAL USAGES IS RS - 4318. BUT MY

                          OUTSTANDING AMOUNT IS RS - 1843 UP TO[protected] AND MY UNBILLED AMOUNT FROM

                          [protected] TO[protected] IS ONLY RS - 338. SO IT IS IMPOSSIBLE THAT MY TOTAL USAGES

                          IS RS - 4318. SO I REQUEST YOU THAT PLEASE SEND ME TOTAL DETAILS OF MY USAGES.

                          AND MY BUSINESS LOSS IS OCCOUR FROM LAST 2 DAYS. SO PLEASE TAKE NECESSARY

                          ACTION.

                          AND I REQUEST YOU THAT PLEASE SEND ME MONTHLY OUTING CALLS DETAILS FROM MY NO -

                          [protected]. TO MY MAIL ID - a.[protected]@yahoo.com

                          REGARDS

                          ARUN VHARAMBALE
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            PRITPAL SINGH
                            from Panipat, Haryana
                            Apr 10, 2009
                            Resolved
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                            Resolved

                            I am a user of Airtel Broadband Service at Chandigarh. I was until 15th FEB-09 using VOIP service provided by at www.joip.com (Globarange). But suddenly on the said day the voice portocol to the service as blocked. My VOIP service provider in response to my complaint gave me a written reply that there was blockage by my telecom service. I have since lodged several compliants with the Airtel Broadband Services, and they have deliberately pretended not have understood the problem. I evenprovided my username and password of the VOIP service to their local technical head but his attitude is also appaling and behaviou inimical towards the customers. I have forwarded the email of my VOIP service provider to Airtel but they have not responded. The Airtel is so callous that despite my repeated requests to terminate the connection they are not doing so. Should I go to Consumers Court to get restoration of blocked voice protocol service and for getting Airtel penalised for customer harrasment.
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            broadband internet voip — not working

                            sir my telephone no is 25097610 .i am using broadband internet and voip . but from last 2 months its not working everytime i complaining and it starts working .but after few mnts again its blinking i complaint 100 times but all in vain.
                            khushi.
                            You are right. When you ask them why they have blocked the voip, they tell you that its a TRAI guideline.
                            Don't waste your energy with . Airtel is crap. Just switch to other provider.
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                              prashant purushottam khandekar
                              from Gurgaon, Haryana
                              Apr 10, 2009
                              Resolved
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                              Resolved

                              my mobile no is 71410736 at delhi. i got sms on 10 apr 09 for lifetime validity and rs 100 talktime for recharge of rs 111 from message centre [protected]at 1525 h till 15 apr. i recharged at 756 pm . the recharge from message centre [protected] has not given lifetime validity. this needs to be sorted out and life validity given to me.
                              regards,
                              pp khandekar
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Dear sir,
                              I got a sms from Airtel that if i do recharge for Rs 111 on my airtel number [protected], i will get Rs. 100 for life time validity. on 18 feb 2011, i made a recharge for Rs. 111 n my transaction id is[protected]. But neither get the talktime of rs 100 nor the unlimetd validity. Pls help me.. i am a user of this number for last five year..but i never face any problem like this..
                              Regards
                              Neeraj Goyal
                              [protected]
                              Dear sir
                              My number before to 30 may 2011 is valid for life time but all of the sudden it has showing me that my validity is left for 3 day`s. Please provide solution to my problem.

                              Thanks
                              Narinder
                              [protected]
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                                S
                                stanley ratnadoss
                                from Mumbai, Maharashtra
                                Apr 10, 2009
                                Resolved
                                Report
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                                Resolved

                                Dear Sir,
                                I am stanley from mulund west, my mobile number is [protected].My problem is Rupess 2 is reduced from my ACCOUNT BALANCE EVERYDAY. Because of which i tried calling the customer care 123 which doesn't allow me to connect to any call center person to talk with about this problem.Please do the needful.I think i am wasting my money everyday and i want to cancel the airtel service as soon as possible if you don't take any action.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                dear

                                sir/mam

                                i am ashish tiwari sun of jatashankar tiwari my airtel number is [protected]
                                i have stop the my all vas (value added servicess) because 2.5 Rs.inr daily reduced from my account
                                pls close/ stop my all vas
                                i hope you will be take a quick action &give me result


                                thank you your couster
                                (ashish .j. tiwari)




                                malad east mumbai 400097
                                I am the customer of Airtel for last one year. My mobile noumber is [protected]. My problem is that the charges of deduction of per message is Rs-5 for last 13 messages. I have already recharge for Rs-50 for the sms sceame.The total deduction of Rs-65. I was talk to your customer care executive but there is no response for them.So please check and give my refund as early as possible otherwise i will cancel the airtel service.
                                Consumer complaints,

                                We are also an customer of Airtel and at our home we have 2 mobile prepaid Airtel lines. This is so ridiculous that every month, they start offering services on Mobile without consulting us and start deducting money. We have to always ask customer care to stop/discontinue this service. Many times we even could not reach their customer care. This is simply loot, they have millions of customer and looting they are making money from middle class, Why they didn't come to us and make paper work, signature and then they start deducting money??? this has to be the system. How without any prior permission from customer they are forcing their services on customer only for sec of making money...no body can justify this...

                                Without their top managers or management consultation, this could not be happen. Management is straight away involved in this such loot and this is not acceptable.

                                What is TRAI doing after so many complaint????? They seems to be not interested or they want to allow such loot!!!

                                Hope something will change and this will stop soon. Law please act.

                                Sameer Naik
                                [protected]
                                We are also an customer of Airtel and at our home we have 2 mobile prepaid Airtel lines. This is so ridiculous that every month, they start offering services on Mobile without consulting us and start deducting money. We have to always ask customer care to stop/discontinue this service. Many times we even could not reach their customer care. This is simply loot, they have millions of customer and looting they are making money from middle class, Why they didn't come to us and make paper work, signature and then they start deducting money??? this has to be the system. How without any prior permission from customer they are forcing their services on customer only for sec of making money...no body can justify this...

                                Without their top managers or management consultation, this could not be happen. Management is straight away involved in this such loot and this is not acceptable.

                                What is TRAI doing after so many complaint????? They seems to be not interested or they want to allow such loot!!!

                                Hope something will change and this will stop soon. Law please act.

                                GOPAL UJJAILI
                                [protected]
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                                  V
                                  VIJAY STHALEKAR
                                  from Mumbai, Maharashtra
                                  Apr 10, 2009
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                                  I had a tech problem from 3th of April 2009 regarding the technical problems faced by my Airtel Digital Tv. I called the call centre on 4th to log in my complaint, which they did and till date are just calling me up and promising me that my problem would be resolved. Today I called up Airtel again ( and I have been calling them up on regular basis) and now they have given me a fresh date by which the problem would be resolved; and the date is 15th April 2009 (luckily not 2010)
                                  I wish to discontinue the Airtel service nad get a refund on my installa tion and recahrge that I have paid. Can you help me???
                                  details of the email attached (this one of the mails)

                                  Dear Mr. Sthelekar,

                                  Thank you for writing to us at Airtel digital tv.

                                  This is with reference to your mail regarding signal issue.

                                  Please accept our apologies for inconvenience faced by you.


                                  We deeply regret the unpleasant experience you had while getting solution and apologize for the same.

                                  We would like to inform you that your complaint has been forwarded to the concern department for the signal problem that you are facing. The complaint number for the same is 637225. The Concern department would contact you by 17:00:00 Hours on 15 April 09.

                                  It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.


                                  Regards,
                                  Fatima Khan.
                                  Airtel digital TV.

                                  PS: Incase you require any further assistance, please:
                                  - Email us at [protected]@airtel.in
                                  - Or call us at [protected] (toll free)/[protected]tolled)


                                  DISCLAIMER AND CONFIDENTIALITY NOTE:
                                  i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

                                  ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof


                                  ---- Original Message ----

                                  I had made a complaint yesterday regarding my set top box not recieving any

                                  signals from 4th April 09 till the mailing of this message. The complaint id is 628331. I was promised that some one would attend to my problems on 5th April by 2 p.m. I am amazed by your service ! I got a sms from your 247 no saying

                                  that my query has been resolved. I would like to know how? 1. When did your

                                  tech come to my place? 2. Did he send you a report saying that all is well?
                                  3.
                                  Does some one check with the cust before sending the 'query resolved' sms.
                                  This is an epitome o[censored]nprofessional and negligent behaviour.
                                  Pl discontinue my membership and refund my amount, if you take 2 and 3 days to resolve an issue. This is worst than the local cable guy.




                                  VIJAY STHALEKAR
                                  [protected]Sent from BlackBerry. on Airtel

                                  This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
                                  The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                                  my cust id is [protected]
                                  I am also a sufferer and do not know as how to deal
                                  we are unsatisfy with ylour service .we have loged complain from 7th Aug to 2nd Sep but not find fruitful result.
                                  Sir,
                                  we are not satisfy with your service and facing many problems about your service related and our service request in not copleted but your person has told me your peoblem has been solved.any we are facing problem on 7th Aug 2006 to till now but not any possitive response by your service center.

                                  customer ID :[protected]
                                  Registered Mobile : [protected]
                                  Paralel no: [protected]

                                  Airtel DTH — SERVICE DEFICIENCY

                                  This is to inform all that I had been facing problems of not receiving HD channels. Though I have paid for 2 HD STB’s, it is a pity that no HD transmissions are available to me.

                                  I have lodged complaints with Airtel DTH customer service and theyalways change the status of Service Request No’s to "resolved" without solving the problems. Given below are the service request numbers and its status –

                                  Request No Opened Resolved Status as per customer
                                  6519225 1/4/11 9.54 a.m. 6/4/11 3:03 p.m. Not resolved
                                  6686995 6/4/11 6:50 p.m. 10/4/11 10:36 p.m. Not resolved
                                  6865593 12/4/11 8:28 a.m. - -

                                  After the request number is registered sometimes one service engineer calls and tell us that he is going to visit the site but he never visits. Sometimes he visits without any equipments to do the work and promises to return to do the work and ever comes back.

                                  Engineers who visited the site tell us that the dish has to be repositioned but they do not carry necessary equipments to do their work.

                                  After few days of registering every complaint customer service executive calls and asks us if the problem is resolved. When we say it is not yet resolved he/she just close the service request and opens a new one. This way they show they have ‘done’ their work without doing it actually.

                                  After getting fed up of the non co-operation from the local dealer , I finally contacted a executive from AIRTEL DTH office in Pune and asked him to look into the matter. He too promised me of immediate action. This too has not happened so far.

                                  I have sent so many emails to their customer care that is just ignored by them.

                                  If you are thinking of any sort of service from the DTH service provider please do not go for AIRTEL DTH.

                                  They have outsourced all their work and you can not expect any service from them.

                                  The only remedy that my advocate has suggested is to go to CONSUMER COURT and force AIRTEL for compensation.
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                                    W
                                    Wg Cdr Suji Nair
                                    from Kolkata, West Bengal
                                    Apr 9, 2009
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                                    Airtel gave a post paid connection to me in Mar 09 at Delhi with 12 months advance rental. They promptly stop outgoing one fine day saying that its Because my cridt limit of Rs 500 has been exceeded. I was never informed of this. When I checked up, for a 14 Apr due date I prepaid the amount of Rs 700 on 06 March 09 with assurance that all services ahall be restored. In the evening, When I checked personnaly at the Airtel office at DWARKA, now they said address verifaction has failed. By next day morning the connection had been terminated. Now I dont know what to do than move the court. I hope no other customer suffered like this.
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                                      S
                                      sanjeev bhatia
                                      Apr 9, 2009
                                      Resolved
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                                      Resolved

                                      Hi,

                                      I had approached consumer complaints forum with a hope that I will be the matter will get resolved.

                                      The complaint is in regard to my Airtel Connection. The trail mail is atatched for reference.


                                      TRAIL OF MAILS WITH AIRTEL

                                      Hi Mr Imran Khan,

                                      The trail of mails below is self explanatory. While going through your website i took a screen shot of the list of Appellate officer names that were appearing on your website. As I have been corresponding with Airtel from quite sometime but as of date i have received reply to my mails from different people.

                                      As you name was appearing on the website of Airtel on dated 2nd April 2009.( Attached Screen Shot for your reference).

                                      In order to keep you posted on the below mentioned matter I am forwarding this mail .

                                      In the absence of satisfactory reply and action from Airtel I am bound to take this matter to TRAI and Consumer & Criminal Court.

                                      FYI...

                                      Regards
                                      Sanjeev Bhatia
                                      Advocate-
                                      [protected]

                                      Screen Shot Details:

                                      Kindly fill in the Complaint Form to mail us complaints (resolved not to your satisfaction at Nodal level) to respective Appellate Authorities listed below.

                                      Circle
                                      Officer Name
                                      E-Mail Address
                                      Phone No.
                                      Fax No.
                                      Office Address

                                      Delhi
                                      Imran Khan
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      + 91 [protected]
                                      D-184, Okhla Industrial Area, Phase - I, New Delhi - 110 020.

                                      Punjab
                                      Yogendra S Gusain
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      + 91 [protected]
                                      C-25, Industrial Area, Phase 2, SAS Nagar, Mohali - 160055

                                      UP(West) & Uttarakhand
                                      Rishi Gumber
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]

                                      Bharti Airtel Limited
                                      C-31, Divider Road, Ganga Nagar
                                      Mawana Road
                                      Meerut - 250004

                                      UP East
                                      Rishi Gumber
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Jehangirabad Palace, 12, Rani Laxhmi Bai Marg, Near Tulsi Traders, Hazrat Ganj, Lucknow, (UP)

                                      Haryana
                                      Yogendra S Gusain
                                      appellate.[protected]@airtel.in
                                      +91 [protected]
                                      +91 [protected]
                                      85, Durand Road, Ambala Cantt., 133001, Haryana

                                      Himachal Pradesh
                                      Yogendra S Gusain
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009

                                      Jammu & Kashmir
                                      Anuj Bahuguna
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      [protected]
                                      B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012

                                      Mumbai
                                      Jaspreet Arora
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra

                                      Maharashtra & Goa
                                      Jaspreet Arora
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Vega Centre, A-Building, Shankarseth Road, Next to Income Tax Office, Swargate, Pune - 411 037

                                      Gujarat
                                      Niti Sharma
                                      appellate.[protected]@airtel.in
                                      +91 [protected]
                                      +[protected]
                                      Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054

                                      MP & Chattisgarh
                                      Kapila Banerjee
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh

                                      Rajasthan
                                      Himani Bhatnagar
                                      appellate.[protected]@airtel.in
                                      +91 [protected]
                                      +[protected]
                                      K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur, RAJASTHAN

                                      Karnataka
                                      T Sajit
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +91 [protected]
                                      55, Divyasree Towers, Bannerghatta Road, Bangalore 560 029

                                      Andhra Pradesh
                                      Manjula Menon
                                      appellate.[protected]@airtel.in
                                      +91 [protected]
                                      +91 [protected]
                                      Splendid Towers, Opp.Begumpet Police Station, Begumpet, Hyderabad - 500 016.

                                      Tamil Nadu
                                      Radhika Ramesh
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      + 91 [protected]
                                      Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028

                                      Chennai
                                      Radhika Ramesh
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      + 91 [protected]
                                      Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028

                                      Kerala
                                      Shihab VK
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      + 91 [protected]
                                      N H Bypass Kundanoor Jn, Maradu P O Kochi 682034.Kerala.

                                      Kolkata
                                      Sohini Anand
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      G.P.Tronics Building, Y 17, Block EP, Sector 5, Salt Lake, Kolkata - 700 091, West Bengal

                                      Bihar & Jharkhand
                                      Sharique Raza
                                      appellate.[protected]@airtel.in
                                      +91 [protected]
                                      +[protected]
                                      Anand Vihar, 7th Floor, Guinea Motors, West Boring Canal Rd., Patna - 800001

                                      West Bengal
                                      Sohini Anand
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      G.P.Tronics Building, Y 17, Block EP, Sector 5, Salt Lake, Kolkata - 700 091, West Bengal

                                      Orissa
                                      Albert Hainston Fernandez
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Epari Plaza, C-653, Janpata, Kharvellanagar, Unit 3, Bhubaneswar - 751001 Orissa

                                      Assam
                                      Sourin C Buragohain
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Mega Plaza, 4th Floor, G.S.Road, Christian Basti, Guwahati 781005

                                      North East
                                      Sourin C Buragohain
                                      appellate.[protected]@airtel.in
                                      + 91 [protected]
                                      +[protected]
                                      Mega Plaza, 4th Floor, G.S.Road, Christian Basti, Guwathi 5









                                      [protected] Forwarded message[protected]
                                      From: Sanjeev Bhatia <[protected]@googlemail.com>
                                      Date: Tue, Mar 17, 2009 at 2:49 PM
                                      Subject: Re: Regarding your Airtel Mobile [protected]
                                      To: Appellate.[protected]@airtel.in
                                      Cc: [protected]@rediffmail.com, [protected]@gmail.com, [protected]@rediffmail.com



                                      Hi Mr Haider/Mr.Pathak

                                      This is in reference to your e-mail dated March 16, 2009 and our telecon at 15:32 Hrs where in you had called me up from a landline phone i.e.,[protected].

                                      Per your paragraph '2' "As per your telephonic conversation with the undersigned, we have pursued our record and found that the consent for the bill plan change to Airtel call at 1 plan chargeable @Rs.599/month was given on 30 November 2007 and the bill plan was changed accordingly. Hence we regret the infeasibility to reverse any charges."

                                      I totally deny to the above statement "that a consent was given by me to change the bill plan at 1 plan chargeable @Rs.599/month on 30 November 2007".No such consent was ever given till date to change my bill plan.

                                      Per Paragraph 3 "Reference to your complaint against our collection agency. We do understand your concern and how upsetting such a situation can be. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. We apologize for any inconvenience you have faced".

                                      Further, on threatening calls from collection agencies to me and my family you had replied that taking action against Collection Agencies is your Internal Matter and you can't share that with me.

                                      "Do Confirm understanding on the above"

                                      The kind of irresponsibility and attitude you people have shown in replying to my queries was never expected and not at all acceptable.

                                      It has been my bad luck that I had taken up the matter with you people keeping the faith that you might me the right approach but you proved me wrong.

                                      It is disappointing to inform you that NO SATISFACTORY REPLY was given by you people and instead of resolving the matter you had always tried to get rid circumvent the facts and are encouraging me to take the matter to Higher Authorities


                                      Rgs
                                      Sanjeev Bhatia
                                      [protected]


                                      On Mon, Mar 16, 2009 at 3:48 PM, <Appellate.[protected]@airtel.in> wrote:
                                      >
                                      >
                                      >
                                      >
                                      > Dear Mr. Bhatia,
                                      >
                                      >
                                      > Thank you for writing to Airtel.
                                      >
                                      > This has reference to your e-mail dated 10 March 2009 regarding the bill plan change issue for your Airtel number [protected].
                                      >
                                      > As per your telephonic conversation with the undersigned, we have pursued our record and found that the consent for the bill plan change to Airtel call at 1 plan chargeable @Rs.599/month was given on 30 November 2007 and the bill plan was changed accordingly. Hence we regret the infeasibility to reverse any charges.
                                      >
                                      > Reference to your complaint against our collection agency. We do understand your concern and how upsetting such a situation can be. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. We apologize for any inconvenience you have faced.
                                      >
                                      > In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.
                                      >
                                      > You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
                                      >
                                      > If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
                                      >
                                      > Assuring you the best of our services.
                                      >
                                      >
                                      > Regards
                                      > Zeeshan Haider
                                      > Appellate Officer
                                      > Airtel
                                      >
                                      >
                                      >[protected][protected][protected][protected][protected][protected][protected...
                                      > DISCLAIMER AND CONFIDENTIALITY NOTE:
                                      >
                                      >
                                      >
                                      > The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
                                      >
                                      >
                                      >
                                      >
                                      >
                                      >
                                      >
                                      > Sanjeev Bhatia <[protected]@googlemail.com>
                                      >
                                      >[protected]:56 PM
                                      >
                                      > To
                                      > Appellate.[protected]@Airtel.in
                                      > cc
                                      > [protected]@gmail.com, [protected]@rediffmail.com, [protected]@rediffmail.com
                                      > Subject
                                      > Re: Fw: Regarding your Airtel Mobile [protected]-URGENT
                                      > P Please do not print this e-mail unless it is absolutely necessary P
                                      >
                                      >
                                      >
                                      >
                                      > Hi,
                                      >
                                      > It has been almost 22 days post my email dated 16th February 2009 and our telecon on same date in the matter addressed to you via email's regarding my mobile number [protected] .
                                      >
                                      > Per our telecon it was informed that the matter is taken into consideration and investigation in the matter had been initiated and will revert back with all the details, on priority basis.
                                      >
                                      > Request you to please revert on above matter with in 72 hours and treat the matter as urgent.
                                      >
                                      > Regards
                                      >
                                      > Sanjeev Bhatia
                                      >
                                      >
                                      >
                                      >
                                      > -- Original Message --
                                      >
                                      > From: Appellate.[protected]@Airtel.in
                                      > To: [protected]@rediffmail.com
                                      > Subject: Regarding your Airtel Mobile [protected]
                                      >
                                      > Regards
                                      >
                                      > Sanjeev Bhatia
                                      >
                                      >
                                      >
                                      >
                                      >[protected] Forwarded message[protected]
                                      > From: Appellate.[protected]@Airtel.in
                                      > To: [protected]@rediffmail.com
                                      > Date:
                                      > Subject: Regarding your Airtel Mobile [protected]
                                      >
                                      >
                                      >
                                      >
                                      > Dear Mr. Bhatia,
                                      >
                                      >
                                      >
                                      > Thank you for writing to Airtel.
                                      >
                                      >
                                      >
                                      > This has reference to your e-mail dated 16 February 2009 regarding the bill plan change and the collection call srelated issue for your Airtel number [protected].
                                      >
                                      >
                                      >
                                      > As per your telephonic conversation with the undersigned, we have noted down the complaint for the same and will revert on priority basis.
                                      >
                                      >
                                      >
                                      > In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.
                                      >
                                      >
                                      >
                                      > You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
                                      >
                                      >
                                      >
                                      > If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
                                      >
                                      > Assuring you the best of our services.
                                      >
                                      >
                                      > Regards
                                      > Satish Pathak
                                      > Appellate Officer
                                      > Airtel
                                      >
                                      >
                                      >[protected][protected][protected][protected][protected][protected][protected...
                                      > DISCLAIMER AND CONFIDENTIALITY NOTE:
                                      >
                                      >
                                      >
                                      > The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
                                      >
                                      >
                                      >
                                      >
                                      >
                                      >
                                      > "sanjeev bhatia" <[protected]@rediffmail.com>
                                      >
                                      >[protected]:03 AM
                                      >
                                      > To
                                      > <Appellate.[protected]@Airtel.in>
                                      > cc
                                      > <[protected]@rediffmail.com>, <[protected]@gmail.com>
                                      > Subject
                                      > Re: Re: Regarding your Airtel Mobile [protected]
                                      >
                                      > P Please do not print this e-mail unless it is absolutely necessary P
                                      >
                                      >
                                      >
                                      >
                                      >
                                      > Dear Mr, Pathak,
                                      >
                                      > 1.First to remind you that this letter is not all about ‘bill Plan change issue” as referred by you in your e-mail dated 22nd January 2009. If you had gone through the entire details of the attached document (referred as Compliant Letter) in the e-mail addressed to you dated 20th January 2009, then you could have noted that there are other major concerns which I had highlighted and raised in the complaint letter which I guess either you had missed on or had ignored them and had constrained yourself posing my complaint as a simple‘bill Plan change issue”.
                                      > 2.I do agree that the hitch started with the “bill plan change issue” but there are other connected issues which I had requested you to consider upon and reply to them with an appropriate action.
                                      > 3.I completely disagree with your statement made in paragraph 2 of your e-mail in which it is stated by you that“since you had not interacted with customer care, I request you to kindly call 121 or SMS your complaint details to 121 or email at [protected]@airtelindia.com”. If you had gone through paragraph 4 and 9 of my complaint letter which itself clearly states that numerous calls were made to the customer care however no fruitful step were taken by customer care executive to resolve the issue
                                      >
                                      > The extract of Paragraph 4 and 9 of the complaint letter are as follows for your ready reference
                                      >
                                      > “Paragraph 4 of the complaint letter “Since then I made up numerous calls to customer care executive and no fruitful step was taken to resolve the matter to my level of satisfaction and each time call was ended with an assurance and thank you stating that the “That matter will be resolved and they will get back to me with in 24 hrs or 48 hrs of the call”. Further, without resolving the matter services (both incoming and out going) to the above stated number were barred by the Airtel. I got in touch with customer care executive numerous time and each time, as stated earlier it was assured that they will get back to me with in 24 hours of the call made /complaint registered and will resolve the issue but no heed was given to the calls made/complaints registered by me to either resolve the issue or activate and re-in-state the services on the above stated number (i.e., [protected]). Even I requested the customer care executive to send in some representative who is aware about the entire issue with whom I can discuss the matter same could the same could be resolved without further delay”.
                                      >
                                      > “Paragraph No. 9 of the complaint letter “As I was using the number and it was my priority to get the services resumed on it, I again pulled my socks and spoke to a customer care executive. however this time a new reply was ready for me that the number is “Out of Service” and they don’t have the any details/ access to the number, however, the entire issue will be forwarded to their Manager and as usual the conversation came to an end with an so called assurance that “will revert back with in 24 Hrs” and “Thank you”
                                      >
                                      > 4.Further, to my understanding if matter is not resolved at “customer care level” then one may approach Nodal and Appellate desk for resolving the issue and for your kind observation it is only when the matter was not resolved by the customer care executive and legal representative of Airtel and had approached you
                                      > Secondly, after receiving legal notices, false promises by the legal representative and threatening calls you expect me to go back and discuss the same with customer care executive.
                                      > It is really surprising to know that instead of looking into the matter on you own you are directing me back to customer care.
                                      >
                                      > 5.It is requested to access account for numbers [protected] as alloted to Sanjeev Bhatia and [protected]( Satish Singh) from where calls/request were made to customer care for resolving the issue as requested in attached document in email dated 20th January 2009, In case you are not unable to get the call logs then kindly let me know the source from where I can get the call logs for the complaints made to the customer care so that the same can be provided to you.
                                      >
                                      > 6.It is once again requested to carefully read through my complaint letter once again and look into the matter at earliest and keeping the value of mine’s and yours time in mind provide me with an satisfactory explanation to my concerns and ill-treatment given by Airtel to me.
                                      >
                                      > 7.In case you are not able provide me with a satisfactory reply I would be bound to take the matter to the higher and competent authorities.
                                      >
                                      > Note: The Letter dated 20 January 2009 had been attached for your ready reference.
                                      >
                                      > Regards
                                      > sanjeev Bhatia
                                      > [protected]
                                      >
                                      > On Fri, 23 Jan 2009 17:13:55 +0530 wrote
                                      > >
                                      > >Dear Mr. Pathak,
                                      > >
                                      > >Thanks for replying will get back to you.
                                      > >
                                      > >Rgd
                                      > >Sanjeev Bhatia
                                      > >
                                      > >
                                      > >On Thu, 22 Jan 2009 Appellate.[protected]@Airtel.in wrote :
                                      > >> Dear Mr. Bhatia,
                                      > >>
                                      > >>Thank you for writing to Airtel.
                                      > >>This has reference to your e-mail dated 20 January 2009 regarding the
                                      > >>bill plan change issue for your Airtel number [protected].
                                      > >>
                                      > >>We have received your complaint however as per the records available with
                                      > >>us, this is the first time you are raising this issue to us. We wish to
                                      > >>inform you that Nodal & Appellate Desk is available for any unresolved
                                      > >>complaint that you might have. Since you have not previously interacted
                                      > >>with Customer Care, I request you to kindly call 121 or SMS your complaint
                                      > >>details to 121 or email at [protected]@airtelindia.com. We assure that your
                                      > >>complaint will be attended to & resolved. In case, you are not satisfied
                                      > >>by the resolution, kindly feel free to call the Nodal / Appellate desk or
                                      > >>write to us.
                                      > >>In future too, please feel free to speak to our call centre executive on
                                      > >>121 (toll-free) regarding any issue/concern. You can also email us at
                                      > >>[protected]@airtelindia.com.
                                      > >>You can get in touch with the Nodal Officer with your earlier request or
                                      > >>complaint number if it's still unresolved. You may send an email at
                                      > >>Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to
                                      > >>6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
                                      > >>your complaint in 10 days.
                                      > >>If you do not receive a satisfactory response from Nodal officer you may
                                      > >>send an email at appellate.[protected]@airtel.in. or you may call at [protected]
                                      > >> from 9:30 AM to 6:30 PM Monday to Friday.
                                      > >>
                                      > >>Assuring you the best of our services.
                                      > >>
                                      > >>Regards
                                      > >>Satish Pathak
                                      > >>Appellate Officer
                                      > >>Airtel
                                      > >>
                                      > >>[protected][protected][protected][protected][protected][protected][prote...
                                      > >>DISCLAIMER AND CONFIDENTIALITY NOTE:
                                      > >>
                                      > >>
                                      > >>The information in this email is confidential, and intended solely for the
                                      > >>addressee. Access to this e-mail by anyone else is unauthorized. Any
                                      > >>copying or further distribution beyond the original addressee is not
                                      > >>intended, and may be unlawful. The opinions expressed are those of the
                                      > >>sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
                                      > >>e-mail has been successfully scanned for presence of virus. It is
                                      > >>recommended to scan the attachment before launching.
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>"sanjeev bhatia"
                                      > >>[protected]:53 PM
                                      > >>Please respond to
                                      > >>"sanjeev bhatia"
                                      > >>
                                      > >>
                                      > >>To
                                      > >>nodalofficer.[protected]@airtel.in
                                      > >>cc
                                      > >>appellate.[protected]@airtel.in, "sbhatia15", "bhatiarcf"
                                      > >>
                                      > >>Subject
                                      > >>Re: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]
                                      > >> P Please do not print this e-mail unless it is absolutely
                                      > >>necessary P
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>
                                      > >>Hi,
                                      > >>This complaint is in respect to my Mobile number [protected]. I am
                                      > >>attaching a word document request you to refer the same for more details
                                      > >>and intervene in the matter.
                                      > >>
                                      > >>best regards
                                      > >>Sanjeev Bhatia
                                      > >>[protected]
                                      > >>
                                      > >>On Fri, 12 Sep 2008 sanjeev bhatia wrote :
                                      > >> >
                                      > >> >Hi,
                                      > >> >
                                      > >> >Thanks for providing the information, but I want to know reason's for
                                      > >>permanent disconnection of the same.
                                      > >> >
                                      > >> >Best regards
                                      > >> >Sanjeev Bhatia
                                      > >> >
                                      > >> >On Thu, 11 Sep 2008 [protected]@airtelindia.com wrote :
                                      > >> > >Dear Mr. Bhatia,
                                      > >> > >
                                      > >> > >
                                      > >> > >Thank you for contacting Airtel.
                                      > >> > >
                                      > >> > >This is with reference to your email regarding status of your Airtel
                                      > >>mobile number [protected].
                                      > >> > >
                                      > >> > >We wish to inform you that your Airtel number is permanently
                                      > >>disconnected from our side from 11 June 2008.
                                      > >> > >
                                      > >> > >It has always been our endeavor to provide you with the best customer
                                      > >>service and we assure you of our sincere commitment to meet all your
                                      > >>future requirements too.
                                      > >> > >
                                      > >> > >We value your association with Airtel.
                                      > >> > >
                                      > >> > >
                                      > >> > >Regards,
                                      > >> > >
                                      > >> > >Ashish Tiwari
                                      > >> > >Customer Services
                                      > >> > >Airtel
                                      > >> > >
                                      > >> > >
                                      > >> >
                                      > >> >[protected][protected][protected][protected][protected]--
                                      > >> > >
                                      > >> > >DISCLAIMER AND CONFIDENTIALITY NOTE:
                                      > >> > >
                                      > >> > >The information in this email is confidential and intended solely for
                                      > >>the addressee. Access to this e-mail by anyone else is unauthorized. Any
                                      > >>copying or further distribution beyond the original addressee is not
                                      > >>intended, and may be unlawful. The opinions expressed are those of the
                                      > >>sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
                                      > >>e-mail has been successfully scanned for presence of virus. It is
                                      > >>recommended to scan the attachment before launching.
                                      > >> > >
                                      > >> > >
                                      > >> > >---- Original Message ----
                                      > >> > >
                                      > >> > >
                                      > >> > >
                                      > >> > >Hi,
                                      > >> > >
                                      > >> > >What's the status ?????
                                      > >> > >
                                      > >> > >br
                                      > >> > >sanjeev bhatia
                                      > >> > >[protected]
                                      > >> > >
                                      > >> > >
                                      > >> > >
                                      > >> > >
                                      > >> > >
                                      > >> > >On Mon, 08 Sep 2008 sanjeev bhatia wrote :
                                      > >> > > >
                                      > >> > > >Hi,
                                      > >> > > >
                                      > >> > > >Kindly let me know the status of my Mobile Number [protected]
                                      > >> > > >
                                      > >> > > >My other details pertaining to the above mentioned? number are:
                                      > >> > > >Name: Sanjeev Bhatia
                                      > >> > > >Billing Address: B- 367 Patel Nager- II, Ghaziabad ( U.P) 201001
                                      > >> > > >Alternate Number on which I am available [protected]
                                      > >> > > >
                                      > >> > > >best regards
                                      > >> > > >Sanjeev Bhatia
                                      > >> > > >
                                      > >> > > >
                                      > >> > > >Regards
                                      > >> > > >Sanjeev Bhatia
                                      > >> > >Regards
                                      > >> > >Sanjeev Bhatia
                                      > >> > >|-|
                                      > >> > >|R|
                                      > >> > >|e|
                                      > >> > >|d|
                                      > >> > >|i|
                                      > >> > >|f|
                                      > >> > >|f|
                                      > >> > >|S|
                                      > >> > >|h|
                                      > >> > >|o|
                                      > >> > >|p|
                                      > >> > >|p|
                                      > >> > >|i|
                                      > >> > >|n|
                                      > >> > >|g|
                                      > >> > >|-|
                                      > >> > >This e-mail and any files transmitted with it are for the sole use of
                                      > >>the intended recipient(s) and may contain confidential and privileged
                                      > >>information. If you are not the intended recipient, please contact the
                                      > >>sender by reply e-mail and destroy all copies and the original message.
                                      > >>Any unauthorized review, use, disclosure, dissemination, forwarding,
                                      > >>printing or copying of this email or any action taken in reliance on this
                                      > >>e-mail is strictly prohibited and may be unlawful.
                                      > >> > >The recipient acknowledges that Bharti Airtel Limited or its
                                      > >>subsidiaries and associated companies(collectively "Bharti Airtel
                                      > >>Limited"), are unable to exercise control or ensure or guarantee the
                                      > >>integrity of/overthe contents of the information contained in e-mail
                                      > >>transmissions and further acknowledges that any views expressed in this
                                      > >>message are those of the individual sender and no binding nature of the
                                      > >>message shall be implied or assumed unless the sender does so expressly
                                      > >>with due authority of Bharti Airtel Limited. Before opening any
                                      > >>attachments please check them for viruses and defects.
                                      > >> > >
                                      > >> >
                                      > >> >
                                      > >> >Regards
                                      > >> >Sanjeev Bhatia
                                      > >>Regards
                                      > >>Sanjeev Bhatia
                                      > >>
                                      > >>
                                      > >>
                                      > >>This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
                                      > >>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                                      > >>
                                      > >>
                                      > >>This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
                                      > >>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                                      > >>
                                      > >
                                      > >
                                      > >Regards
                                      > >Sanjeev Bhatia
                                      > >
                                      >
                                      > Regards
                                      >
                                      > Sanjeev Bhatia
                                      >
                                      >
                                      > This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                                      >
                                      > This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                                      >
                                      >
                                      >
                                      >
                                      > --
                                      > Regards
                                      > Sanjeev Bhatia
                                      >
                                      >
                                      >
                                      > --
                                      > Regards
                                      > Sanjeev Bhatia
                                      >
                                      > This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                                      --
                                      Regards
                                      Sanjeev Bhatia



                                      --
                                      Regards
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      I WANT TO CHANGE MY AIRTEL BROADBAND PLAN FOR THE RUPEES OF499 TO 799
                                      i request you to covert my bpost paiod connection to pre paid one number [protected]
                                      Kindly let me know the status of my Mobile Number [protected].becoz i m very unsatisfied from your service.
                                      Dear sir/ Ma'am,

                                      Its making me lough that when my limit is just Rs 4500/ than how it could be Rs 10464.
                                      you are requested not to force me to take this to court. I'm educated enough, can understand it better
                                      Moreover i'm really wonder that in previous mail i kept one of the sr officer in CC
                                      even than this nonsense happening here.

                                      Thanks for this mail and your service.

                                      Mr Mittal / Nodal officer NCR / Mr Imran Khan ..Please Help me as i want to pay bill but these people dont send me my bill on time which cause lots of trouble to me

                                      Hoping solution from your side

                                      Thanks
                                      Naveen
                                      [protected]

                                      BHARATI AIRTEL — Wrong billing and threatening

                                      Firstly Airtel company executive bugged my wife to switch her pre-paid number [protected] to post-paid. She was told that under Future plan Rs.299 to be paid per month and 700mins of calls are free. The representative took the filled in form and the money for post-paid SIM and did not give the SIM at all. The billing started with no SIM being with us. After many mails and calls and paying another Rs.50 SIM was given.
                                      After a month, we didnot receive any bill. On the last date of payment, received a SMS saying that day is last day and need to pay Rs.650 (approx). We checked the total call duration and found that it was less than 700min.
                                      We mailed a complaint to the company and as usual no good response. However we paid Rs.299, as was agreed earlier. This happened repeated next month as well. And still no response from Airtel. So decided not to use Airtel anymore. Meanwhile Airtel disconnected the connection and asking us to pay around Rs.1500.
                                      After this they started sending threatening SMS to my wife's sister, who is nowhere connected to this episode.

                                      I checked with many of my friends and everyone had some story to say regarding post-paid billing by Airtel (and guess other operators too).

                                      So, request all to be very careful and not given to the company reps.
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