This is regarding the bill dispute for which I had furnished a legal notice to Airtel, sent by registered speed post to Airtel corporate office New Delhi and delivered in-person at Airtel Head Office in Mohali. The disputed bill is for the number 91-[protected].
I was assured by lawyer representing Airtel in Chandigarh, Mr Saurabh Mishra (91-[protected]), that my case is closed, and Airtel is not proceeding with any case. This was confirmed to on 16th March 2009, Monday.
I had even offered to pay any outstanding amount for settlement of the issue, but, Mr Mishra assured me that Airtel executives will inform me about the settlement amount.
And there was absolute lull for next one month before this nightmare started.
My parents and I, received continuous calls from executives claiming to represent Airtel.
The language and tone that was used was highly objectionable and abusive. I'm going to lodge a formal FIR naming the people who made these calls. I have prepared stamped affidavit and also submitted a CD of the recorded calls to the digital Forensic Science Laboratory. Once they certify the authenticity of the calls that I recorded I can submit these recordings as evidence in court.
FYI: I'm not proceeding to Consumer Court or Consumer Forum, this category of mental harassment and threats of physical intimidation, fall in the domain of Criminal offense under the Indian Penal Code.
Continuous calls were made on 8th 9th, 10th, 11th and 12th April.
Calls made by following people from the mentioned mobile numbers.
Ram Mehar Singh: 91-[protected]
Refused to reveal his credentials
AK Sharma: 91-[protected] (yes, it is the same as Ram Mehar Singh's number)
claimed that he is a Public Prosecutor and doesnt represent Airtel. He claimed to be Govt employee at
District courts New Delhi.
Balbir Singh: 91-[protected]
Court Procedure Incharge
Mr AK Sharma, also gave me his email id, and told me to send him a scanned receipt received on payment of bill. ad_ak.[protected]@yahoo.co.in
I have provided these names and numbers to Mr Saurabh Mishra.
They called my parents, who are senior citizens and have nothing to do with this bill dispute. My parents'
mobile numbers are: 91-[protected], 91-[protected]. They are aged 65 and live 90 kilometers away from my residence in Chandigarh. This is purely an act of harrassment with willful intention to intimidate senior citizens! The above mentioned callers used foul language and horrible verbiage. My parents provided my mobile number (91-[protected]) to these guys. Still, they gave calls to my parents' number!
Can anybody answer this at Airtel?
The above-mentioned miscreants will have to pay for their actions, even if they have to pay by their nose
now. I have recorded the call made by one claiming to be Ram Mehar Singh. He called me on Saturday
afternoon, and used the most filthy and abusive language that I've ever heard!
Though I asked him repeatedly to verify his credentials or let me know the company he represented, he
explicitly refused to answer my questions and continued with his loud, uncouth rural haryanavi accented
threats!
FYI: I continuously dialled the number of Airtel Nodal Officer for Punjab Circle from 9:30 AM to 12:30 noon
on 13th April, Monday, 2009. The number was either busy or no reply. 91 [protected].
I want an immdiate and strict action taken against these people!
Sanjeev Sharma
Aug 14, 2020
Complaint marked as Resolved
I have also faced too much problems with Airtel digital Connection. Please let me know the solution
I have also been facing some other types of problems since 13 May 2009 as set top box of the airtel digital tv has deffects and not receiving any channel. I have contacted several times to the customer care but in vain, as no action has so far been taken. May I humbly request all the people not to subscribe such a negligent company's digital tv.
1) no account detail is available on my TV.
2)my recharge became due on 14.04.2009 but no reminder was recieved by me in this matter.
3)I was given free Maxi pack for 2 months. To continue my connection I went to my dealer on 14.04.2009 and requested for economy pack.
4)As the account details were not available on TV, I contacted its toll free phone number in the evening of 14.04.2009 when I was advised by some Mr. Shadab that economy pack will be available from 26.04.2009 as per billing cycle and the daily burn rate will be Rs.10.15p which is not correct and it should have been Rs.8.63p/day i.e. average of Rs.259/- pm.I was further advised that if I would had opted for upgradation of my pack it would have been done immediately. The Company's billing policy was never advised to me on or before 14.04.2009 by the dealer or Company's persons propagating for the digitaltv connection. In this connection, I would like to advise that I was given 2 months free Maxi pack with the connection as per Company's policy and not on my choice. Therefore, I should have been given economy pack immediately on my recharge on 14.04.2009 and not from 26.04.2009.
5)Also on 14.04.2009 I wanted recharge for one year but I was advised that recharge is available for Rs.500/-Rs.1000/- and so on and no discount is available on recharge for longer period as per Company's(wrong) policy. No recharge is available for a fixed period.
6) Today i.e.26.04.2009 all channels went off from my TV where a caption was/is appearing"this channel is not subscribed. Please contact toll free number [protected] or [protected](tolled)". At 10.15am I contacted to this number and I was advised by Mr. Satya Kumar to close the set-top box and TV for 30 minuts and to restart thereafter. But even after 1 hour, no channel was available. Therefore, I have to again contact its toll free number and now I was advised by some Mr. Muffazal to keep open the system on and the channels will appear by 12 noon today. He has givenmy request no. as 667251.But Right Now I am not getting any channels.
I faced the same complaint, and airtel continued to put me on the old subsciption (expensive one) for days to earn fakely. I sent a mail to their customer support for which I did not receive any complaint.
All I can do now is get rid of my Airtel digital tv, broadband and mobile connections. THese people are exploiting customers just because they think they have a monopoly here.
Hopefully airtel will realize its mistake soon.
I was using dish tv earlier, and it used to stop subscription when payment became 0. Airtel instead keeps on piling negative balance.