Airtel Complaints & Reviews

hello

i have taken two postpaid connections from Airtel my no is [protected] after working 10 cays they have been blocked when i phoned the airtel customer service they are saying that postpaid connections which were given are to the area has now no postpaid connection area and they are asking me convert to prepaid connections . if it was out of coverage area then why they have activated the sims first of all and secondly no one as come for the address verification.


thankyou

Hi,

My name is Puneet no. is [protected] as I am having this no. for last 2 years. The call charges for this no. was 50 paise local & 1.50 Paise for STD from last two years, But suddenly on 3rd march 2009 they stared charging me 1 Rupee for local without any information, when I have called on there customer care center they told me it happen due to your plan has been changed in normal plan, when I told him with out any intimation how they changed my plan and speak there management, they told me it is happen due to some technical problem it will be resolve with in 24 hours, After passing 48 hours I am not getting any response from there side. The customer care’s person cut my call after saying waiting for few minutes I will transfer your call to management.

Please do needful

Waiting for your positive respone

Thanks & regards

Puneet
[protected]

( Fusion lounge 30th century, Javagame) subscription service on Airtel WAP to be deactivated from mobile number [protected] immediately.

Hi,

I cancelled my airtel hyderabad connection on 2008 november and because of some reasons it didnt get cancalled, and i noticed it by jan 2009. By that time i got bills even though i was not using the number. I contiuesly contacted them and got a assurance for nodal officer andhra that i will be getting my money back with in 35 working days. After 32 working days as i didnt recieve any cheque from airtel i send a reminder mail to airtel saying the above status. The reply i got was like i will be recieving the cheque on very next day. But after 3 days also i didnt recieve any cheque. The entire conversation between me and airtel nodel officer is given below.


Please start reading the mails from last.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Mr. Gopalan,

Thank you for contacting Airtel contact center.

With reference to your email received today in regard to the refund cheque of Rs.777.31 on your number.

We wish to inform you that, the refund cheque with the below details will be dispatched today to the Bangalore address as mentioned in your mail:

> Chq no 112400
> Amt Rs.777.31
> Bank HDFC Bank
> Chq date 30/01/09

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer.






Shijil <[protected]@infosys.com>
[protected]:49 AM
To "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
cc "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>, "[protected]@airtelindia.com" <[protected]@airtelindia.com>
Subject RE: [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Hi,

As per the below mail I am suppose to get the pending amount with in 35 working days. As per today it is 32 working days. Please let me know when I can receive the amount back. I don’t want to hear any excuse of money is already sent and it is getting delayed because of courier services. It is already been 5 months now I am running behind this. This is the maximum which I can wait. If it get delayed beyond 35 days I may need to move legally, please co operate.

No junk mails to this address

Thanks,
Shijil



[protected][protected][protected][protected]


From: NodalOfficer.[protected]@airtel.in [mailto:NodalOfficer.[protected]@airtel.in]
Sent: Wednesday, January 21, 2009 7:16 PM
To: Shijil
Subject: [protected]


Dear Mr. Gopalan,

Thank you for contacting Airtel contact center.

With reference to your email received today in regard to refund on your above number.

We wish to inform you that, as a process the refund cheque will be sent to the billing address in our records. However, as per your request, we have made a note of your Bangalore address as mentioned in your mail and shall ensure that, the refund shall be sent to Bangalore address within 35 working days.

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer.





Shijil <[protected]@infosys.com>
[protected]:29 PM

To "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
cc
Subject RE: [protected]


P Please do not print this e-mail unless it is absolutely necessary P









Hi,

I couldn’t find any words about the confirmation receipt of my postal address. I hope you noted my postal address at Bangalore in my previous mail and need a mail assurance ( in number of days) from you regarding the time required for the cheque processing till it reached my door step. This is because I already got a bad experience with Airtel (The lag happened in giving communication about the cancellation of my number[protected].

Thanks,
Shijil





[protected][protected][protected][protected]



From: NodalOfficer.[protected]@airtel.in [mailto:NodalOfficer.[protected]@airtel.in]
Sent: Wednesday, January 21, 2009 1:09 PM
To: Shijil
Subject: [protected]


Dear Mr. Gopalan,

Thank you for contacting Airtel contact center.

With reference to your email dated 21/01/09 in regard to cancellation of your number.

We at Airtel, use stringent measurement and control applications to ensure that the service you receive is error-free. On rare occasions, like experienced by you, we fully recognize the shortcomings and assure you of all measures to provide you with error free services.

It is our privilege to have you as our valued customer and thank you for your continued support. We look forward to a very warm and fruitful association with you.

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer.
Shijil <[protected]@infosys.com>
[protected]:03 AM


To "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
cc "[protected]@airtelindia.com" <[protected]@airtelindia.com>, "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
Subject RE: [protected]



P Please do not print this e-mail unless it is absolutely necessary P












Hi,

Please Send Cheque to the below address. But still I didn’t get answer for my question Why it took this much time to solve this issue and why nobody called me after giving call back request for 5 times, why it moved till escalation level at nodal officer level?

Please check call records of my new number which I am using at Bangalore[protected] from Jan 1st 2009 and let me know the total time I spend talking to the number 121 (Airtel Customer Care). I am expecting an answer for this.


No: 12, Surabhi,
Muniswamappa Layout,
Thindlu,
Vidyaranyapura,
Bangalore - 97


Thanks,
Shijil





[protected][protected][protected][protected]




From: NodalOfficer.[protected]@airtel.in [mailto:NodalOfficer.[protected]@airtel.in]
Sent: Tuesday, January 20, 2009 7:07 PM
To: Shijil
Subject: [protected]


Dear Mr. Gopalan,

Greetings from Airtel!

As per the discussion, we had with you, we hereby understand that, you had given a request for cancellation on 05/11/09. We hereby, regret the delay in processing your request. Further to your complaint, the services on your number are cancelled effective 03/01/09. Please find a copy of the bills from Nov 08 to Dec 08 on your number as below:



We have also credited Rs.969/- on 03/01/09 and Rs.114.52 on 20/01/09. Please find the details of credit given as below:
Months Amount in Rs.
Nov 205.16
Dec 559.56
Jan 306.87
Total 1071.59





Post to which there is a credit of Rs. 777/- on your number. The refund shall be processed and sent within 35 working days. Please confirm us the complete address to enable us to process the same.

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer

Dear Sir/Madam,

I am using airtel connection (Mob. : [protected]) for last 2 years. This connection is a corporate connection (HCL). In the plan, Airtel provides 500 min. free on CUG calls. I never checked that i am getting CUG calls for free or not. But I took one more corporate number with the same plan. Then I realise that they are charging for CUG calls also. then I made number of written complaints in airtel but they are giving me number of reasons and told me that you contact your company represantative for the same, We cannot do anything for the same. I called number of times to company representative, but he never picked the mobile.
So I was helpless. I asked them to disconnect my both the numbers. But they disconnected my new number (Mob Number: [protected]) and not disconnecting my old number (Mob: [protected]). I took advanced rental (Rs 699/- for 1 years) plan. I just use my new number for one month. They are asking to pay full advance rental. My old mobile number’s advance rental is also expired on 10th March, They renewed the plan, but they are not disconnecting my connection.

Please help me to resolve my problem. Either they should not charge for CUG calls and adjust my last bills CUG call charges also on the both connections or Please disconnect my both number and charge me only monthly rent not advanced rental.

PLEASE PLEASE HELP ME TO RESOLVE MY PROBLEM.

MOBILE NUMBERS: [protected], [protected]

Dear Sir,

Even though the Airtel customer care executives a re excellently trained and well behaved, there was this guy in the Tech support dealing with 'Nokia handset GPRS'. He was so rude at times when I failed to comprehend his thoughts and queries he went to the near level of insulting and degrading me as an individual.

Some tings hust as a "mamooli" Tech Support guy talking to me as software enguneer. I have given up the sim; it was an Airtel Pre-paid service.

My request is that I want an Email apology from Airtel or else I shall start a signature campaign against the tech support guys who have not harassed just me but many whom I know.

Thanking you
(shillong)

Hello,

Since the past 6 months there has been irritating irresponsible and discrepancy in sending the post paid bills at home. The customer care executives are excellently trained and every time are able to persuade to believe that the bills will be delivered next month definitely and many times simply blaming the delivery boys. This month the company has gone one step ahead yet hasn't sent the bills. Every time a call is made to the help center they send a message delaying the last date of payment and above all they have started a new campaign to stop paper bills!

Please help the bills nedd to be delivered. My region of Airtel Post paid is Shillong [Meghalaya]

Thanking you.

hello sir,

this is ganesh prabakar mobile connection no [protected], residing at chennai, using this number with moble since one and half years. Emplyoees who are working in airtel postpaid division contacted for one week and asked me to get postpaid connection. i said them that i am using airte-samsung combo back GID-A sim so that it is not possible to change new sim but he told me there is no problem as you are going to use airtel sim. so i belived that there was no probem. they got my id proof and photo also. Next day i phoned to that particular person regarding the activation he told me that the postpaid connection has been activated. but by using the new sim given by the airtel employee, i can not use my mobile also because the existing sim (gid-a sim which i got one and half years back ) barred and the moble will work with gid-a sim only

i communicated to customer care they told me there is no problem wiht us. i approached airtel showroom tambarm they told me that we cannot do anything.
i phoned to airtel person who gave me this connection told me that i will try my level best

I am not receiving the post paid bill on time from two three months. Since i have reimbursement for the bill from company, the bill has to be submitted to our accounts before 10th of every month.
My bill date is on 26th of every month but i still never receive the bill before 10th of next month.
I agree that previous months delay was because o[censored]p gradation of soft ware, and the bill was sent on 16/02/09.I had to pay from my pocket for that month.
The current month i had called n number of times to customer care, registered complains three times, spoke to the manager twice, but in vain still not received the bill. I made it clear to Airtel that in case if i don’t get the bill by 10/03/09 i will not be making any payment for current month.
I am really frustrated with Airtel, one of the poorest, class -3 services from airtel.I can't change the network since this is a corporate connection.
When they penalize if we pay the bill late, why can’t we?

And the most important thing is that the bill is sent through E-mail.
E-mail doesn't make sence here, than imagine a hard copy!!!

At least the others be aware about the services from airtel.

One Cutomer Care office called on my cell from Mobile No. [protected] saying she is priti working for Airtel. She explained some scheme and asked me to provide some documents for my identity.

As per out telecon, one thief named Ravi visited my place and cheated me for Rs. 580/-. he has taken cash from me and the talk time is not even added nor they are traceble. the mobile phone he has given is [protected]. he has given a cutomer copy with airtel logo on it.

I wonder how such reputed company is unaware of the fact that such people are cheating their valuable customers. If this is the thing i would not continue my service with teh said service provider.

the photo of the fake executive is with me. tell me if it can help you to trace him.

Sir, Iam, Amit Roy, P.O.-BUDBUD, Dt.-BURDWAN, Pin.-713403. I have a Airtel prepaid connection,
No.-[protected].There comes enormous push massages and a few are so prepared that can be activated
without the consent of the customer.As and when the balance money reduces suddenly, only then I know
the plunder.For numberless time I have wanted help customer-care, but undone. They had never helped me anyway.I have also requested, please stop further deduction, I donot want refund too.. But fromRs75
balance, allmost all are cut dwan to Rs3. In my area most Airtel customer are facing the same problem.
In the last 4 months Ihave not used the sim less than 15 days. Iwant a proper enquiry and revival of
responsibility and reputation.
Sincierly, Amit Roy

Dear Sir/Ma'm,

I'm a consumer using Airtel Mobile connection since I moved to Pune, Maharashtra in the year 2006. I've never had time to analyze Airtel Services. But now I'm seriously facing a lot of problems with the network coverage of Airtel.. After umpteen number of calls, My problem is still not resolved & I'm vexed with their poor service..

I've called Airtel Customer Care and logged a complaint with them in the last week of January 2009 regarding the problem of network coverage. I was given a turn around time of 10 days & was assured a call back.. But I did not get a call back from their end.. I called them again during mid February 2009 a couple of times, to find the status of the problem.. For which, I was given a status that My complain has been escalated to Second Level Team by the Customer Care Representative.. The persons I've spoken to have assured that they will arrange for a call back & told that they are working with My case..

Since my problem is still not resolved, I've visited Airtel Gallery in the location I stay.. For which, I was asked to call a helpline with the number 888 from there.. I called & the resolution given to Me was pure nonsense, as it takes 3 months for my problem to be resolved.. This shows how pathetic is their service to customers after false promises with their marketing..

I don't have any other option, that is why I'm putting forward the problems I'm facing with the service provided by Airtel Network, ,

-- The signal strength is very weak in the location( Viman Nagar, Pune) I stay.. It varies from no signal to two-three points in the antennae of the display..

-- The calls get dropped& voice clarity is very bad even if I stand in the balcony or near the windows because of poor signal strength.. This obviously makes no sense because I'm billed for every single call I make..

-- Whenever I make STD calls, I face the problem of call drop & cross- connection with people I don't know which in turn affects My bill..


I've even changed My handsets to check if it is a problem in the handset.. The problem is still not resolved and am left in vain.. I know it would be an easy option to change to other network services, but the issue is I can't easily change My mobile number.. I'll be obliged if this problem is considered sensitively to take the necessary actions ASAP..

Thanking You Sir/Ma'm,

Yours sincerely,
Suman Amritraj..

Please stop Massage from 52906015 & 52906, Not deduct the amount 1.50 per day

Iam getting lot of messages from AT followed i already gave information to customer care to stop sending such a messages but still iam getting it

Hello sir,
My name is NITESh i am from bangalore my mob no. is [protected] i brought a recharge coupen of RS.60 when i scrached and tried tose 16 digits o it showed invalid no so i tried many times after sometimes when i tried it was writted "you have been BARRED from this service".the cards serial no is [protected] please do it fast and solve this.

dt.18.2009 1.28pm
I received a message from airtel for Aapke liye STD call sirf Re1/ min keval Rs. 24 mein. Pack active karne ke liya STD24 bhejein 170 par (free) our payein yeh laabh poore 1 mahine tak.

I send STD24 in170 par

dt. 19.2.2009 1.58 pm
an other message comes thank you for u r request. This special pack will be activated on your airtel in 48-72 hrs & 24 will be deducted from your balance for next 3 months.

I recharge Rs100 in 25/2/2009.

1st SDT Call 25.2.2009 4.27sec.
my call rate 1.5 per minitues

I call airtel customer care they told. theit server is not activated. call to me later. then i call 26.2.2009 morning 8.04sec. m. Nazia she gave me a complain no. & she told me u balance is added to ur exiting balance. then i call std 26/02/2009 (8.06am) 7.39sec. same problem my call charges is 1.5 per minitus. then std call 26.2.2009 (9.14pm) 8.15 sec my std charges rs. 1.5 per minitues .

I call airtel customer care they told our server is not updated so call me later. I call somany time sombody says i forward u r complain, some body told this our backend problem i forwar u r complain. now i am very harasment. what should i do any body suggest me
today 09.3.2009 2.38pm my std call charges 1.5per min.

I call customercare he told me your mb no is not activated in 24 std pack.
But when i dial *124# the message comes u tarif expried on 20may2009.

Pls. help any body.

thanks

pradhan

My name is Prashant Gaur, and my Airtel number was [protected]. I had a advance rental 699 corporate plan, after 1st year they changed my plan to Monthly Rental 300 plan without any information. I called customer number care number of times and registered(some reference no. is[protected],[protected] my complaints many times to activate my previous plan but customer care executives denied every times, i request them many times to reverse my incorrect bill and send me correct bill with my correct Advance rental 699 plan. But no response received for those complaints and they deactivate my SIM. Now they are making threats to me and my relatives through customer care. I never received any response for my complaints but me and my colleagues & relatives received threats call from Airtel.

Please do the needful for me

Prashant Gaur
Contact : [protected]
Email: gaurp.[protected]@gmail.com

Dear Sir/Madam
Inspite of countless requests and escalation of complaints at various senior levels DURING LAST 2 YEARS, Airtel has not provided its Broadband connectivity to our building complex situated at Supertech Rameshwar Orchids, H-1, Kaushambi, Ghaziabad-201010 (UP). They have always tried to make an excuse that the builder is not allowing this connectivity. We have now resolved this problem and the builder has confirmed before the police that it has no objection of any nature to Airtel boradband connectivity to the building. Inspite of this clarification, Airtel has failed to act.
Can someone responsible now contact me and commence the installation of connections?

Rajan D Gupta
[protected]

my name is ranjith . im living at Ilassery, a rural place in malappuram district (kerala). we have 3 mobile towers in our place (vodafone, idea, reliance and bsnl). my place is at a centre of 3 towns (kalikavu, wandoor and thuvoor). so we are getting very poor signal of airtel. only airtel is not have a tower in our place. iam using airtel from last 5 years.. so it is very difficult me to use it.

I had applied for the change of plan to 199 CUG corporate plan for the 02 Nos, ie (i) [protected] & (ii) [protected], however sorry to tell U that only one No ie [protected] is changed to plan 199 CUG.Only to adapt the said previelage of the unlimited free call I had applied for this plan.
However, What a miss that U could do to leave the other No not in the same Plan hence now I can not get the liberty to use the said previlage of your scheme.
Slill not late, kindly do the change to the No [protected] also, and ensure UR esteem Customer is not upset with the kind of service you provide.hope to get a confirmation in this regard,

Rajiv