Dear Sir/madam,
i am really frusteted against the airtel which is the one of the useless service provider, since last two years i am complainting the network problem on my no.[protected] but till date not solved the problems, i got more than 150 reference numbers of my complaint and mails to nodal officers, but its useless to do so.my card is 7 years old so cant close the number, if somebody is listning or reading plz advice or do something on my issue.
I am hereby attaching the few mails which i had sent to the company.
Dear sir,
is anybody listning to my complaint, this is a last mail from my side after this will not give any reminders and will take a action.
thank you for the worst service
suryakant aursang
Note: Forwarded message attached
-- Original Message --
From: "SURYAKANT AURSANG" <[protected]@rediffmail.com>
To: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
Cc: "nodalofficer . mumbai" <nodalofficer.[protected]@airtel.in>
Subject: Re: Re: (Mobile No:=[protected] ) Fwd: Re: Useless Network services([protected]) Message From "SURYA
Dear Kamesh,
Thank you very much for your kind concern, but i would like to inform you that the survey had done on 27/11/08, and that person had given me the feedback that within 2 days will put the booster in my shop, but like everytime no result.
so please take the action as soon as possible.
thank you
suryakant aursang
[protected]
On Wed, 03 Dec 2008 [protected]@airtelindia.com wrote :
>Dear Mr. Aursang,
>
>Thank you for contacting Airtel.
>
>We understand from your previous interaction dated 25 November 2008, you had expressed concern over the network coverage for your Airtel number [protected].
>
>We look towards your concern and will work in resolving the same.
>
>At Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.
>
>However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.
>
>As per the Service Request number 19345842, we would like to assure you that survey is being in process and our network team would take necessary action to improve frequency post the survey in seven working days. We request your co-operation till such time.
>
>Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free).
>
>For further assistance, mail us at [protected]@airtelindia.com
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Kamesh
>Customer Care Executive
>Bharti Airtel Limited.
>
>
>
>
>
>---- Original Message ----
>
>
>
>
>Dear Sir,
>
>with reference to my earlier mail n complaint Still how much more time will
>you take to solve my problem as its too late for your action and i believe
>a big company like bharti must take it seriously, dont waste money on
>advertisment for new customers just service the old customer that will give
>more business than the new duping customers.
>
>As i made again complaint to customer service and they had sent an
>executive to do the survey and he also faced the same problem which i am
>facing from last 2 years and given an assurance for booster in my shop but
>no reply.or else i have to take another root to solve my problems and my
>losses.
>
>After all i am also INDIAN(Bharti)
>
>hope to get reply.
>
>suyakant aursang
>[protected]
>
>Note: Forwarded message attached
>
>-- Original Message --
>
> From: "SURYAKANT AURSANG" <[protected]@rediffmail.com>
>To: [protected]@airtelindia.com
>Subject: Re: Useless Network services([protected])
>Dear sir/madam,
>
>as one of your estimeed customer and suffering customer from last 2 years
>till date my complaint regarding the netwofk problem not got solved on the
>above number. i think your technical system dept. is useless they cant
>solve the problem and your customer service department is now started
>giving the reason of penensula tower reference but i am asking you this
>insident happend recently and my complaint is from last more than two
>years. what should i do ? i am using this number from last 8 years, this is
>the benefit i am getting in return of that. Somebody was suppose to come
>and install the booster for that but no reply for that also.
>
>this is my humble request to solve the problem as early as possible, this is
>a last request letter from myside, i had complained in your nodel officer
>number too but its useless too.
>
>suryakant aursang
>[protected]
>
>
>On Fri, 14 Sep 2007 SURYAKANT AURSANG wrote :
> >Dear sir/ madam,
> >
> >with respect to my 100+ complaints regarding network problem, from last 25
>dec 2006 onwards, till date i have not got any solutions, only got the
>reference numbers and commitments but that are also not fulfilled.
> >
> >i am hereby sending you the reference numbers which were issued to me but
>not the solution for which i lost a business of more than 5 lacs in a whole
>year, as you are claiming you are the no.1 in network services in all over
>the india, n showing the ad on the tv but i am going to make a case againts
>that. as a company like bharti cellular is so much poor in services, till
>date i have not received a single call from your customer care always
>getting a reference number and a commitment of call in next 24 hours/48
>hours/72 hours.
> >
> >your planning dept is very slow than a government because always saying no
>time limit for solution r they previously working in
>govt.[protected],[protected],[protected],[protected], 13524922,[protected],[protected], 13524922, 13524922,[protected],[protected],[protected],[protected],[protected],[protected]...⇄
> are the few reference numbers which i got and saved and taken a copy but
>no solutions.
> >
> >As i am using this number from last 6 years and paying regularly(except
>last two months)because i not getting the solution for my problem so why
>should i pay and you can see the call divert charges in my bill.
> >
> >As per commitment received by sms saying that my outgoing and incoming
>calls are not going to discountinud but today my mobile calls are not
>outgoing.
> >
> >so as geninue customer like me are facing but paying on time.and start my
>outgoing services, i will pay the bill with interest its a written
>commitment from myside.
> >
> >if any customer relationship officers are reading this message plz do the
>needful bcoz my total business is on phone/ i will take to media.
> >
> >thank you
> >
> >suryakant aursang
Aug 14, 2020
Complaint marked as Resolved 
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Every one says oh, Airtel is very big companny and very good, but i am dealing with my phone sisce 2 weeks, in the end i lost 300Rs. i have to throw 2 digital box to bin, because they very proudly says, oh, u can do every thing on internet, but i dont know how much they are aware of that internet registration process. I try to fill my date of birth but i can only add the birth month and year, not date, without date the process dosent qualify me to be able to use the internet to view my information or do the payments.
Guess how many poor people are suffering like me, I hope the Airtel authorities are looking in to this for improvements,
my consumer i.d. [protected]
mobile no. [protected]
My a/c No. [protected]
i am sorry, iam not talk in english
mera connection 10-09-09 ko lagaya gya, tab se hi mera remot tv per kam nahi karta hai. mai kai bara complanit kar chuka hoon lekin koi sunwai nahi ho ra hai.
first comp. no. 1052370
second comp. no1079230
please meri complaint puri karaye
my Address :- chanderpal
village kamra kalan
Nahar par
Near Harijan Chopal
Faridabad, Haryana
Mo. [protected]
I demand an explanation for the customer support provided by Airtel and also want to bring the fact that the service is truely not up to the mark. There is a big communication gap that exists in the organization. I had also asked for the SLA and also made a request to forward my call to their senior executives...but they only keep the phone on hold...and then the phone is disconnected. This shows that the organization persist with a big hindrance.
No one is there to solve the issue...under mentioned are the problem that I am still facing with AIRTEL DIGITAL TV.
My subscription Id is [protected] / Bangalore.
I made a complain on 9th April 2011 morning and the time fixed to resolve this issue was 5 pm in the evening of the same day. But neither I received any call from AIRTEL SUPPORT TEAM nor i got any call from the technical team or any technical person who visits for resolving issues.
Again i raised the issue with customer care on the same day i.e 9th of April 2011, the concern executive said that the ticket is still open and the issue will be reolved by 3:30pm on 10th of april 2011. Then meanwhile i received a call from Airtel whose number is [protected]. The concern person gave me the number [protected] on which i made a call and spoke to the concern person and stated my problems. He also said that he will send the technical person to resolve the issue; but fortunately nether i received any call nor no one has visited to solve the problem.
Till 6pm i did not received any call or any SMS form AIRTEL and their concern teams to resolve my issue.
Again I called in evening of 10th April, then I got the complain registered and I received the complain number 6816701.
Today 11th April 2011, time 12:30 PM and still i have not received any message or technical person to resolve the issue.
Please try to resolve my problem ASAP.
I am very regretful to second time inform you that, regarding your service and deduction of my Balance Amount, I have to inform you that my pack monthly charge is 174/- per month, but you have deducted always 200.00 per month.
When I call to your customer care a person attn to my call Mr. Nilesh (your representative), he said to me I was booked a film once upon time in Mumbai, movie on 29th Oct’2011, but when I ask regarding details of booking, he told me, that it’s mistake from your end no booked any film from my end, and suggests me for call after 1 hour then he will return back to excess deduct money and add to my current Balance.
Second time when I call after 1 hour to your customer care Mr Pramod (your representative)attn to my call and told me that my monthly Pack is 193/- how it’s possible. I m continue said to your representative person that, I want to talk with your senior (Team Ledger) but they can’t my call transfer to his seniors and can’t help me regarding this problem.
Past 4-5 month my pack charge is 160/- per month, past 3-4 month a massage came from your end that my pack Rate has change, new rate is 158+tax = 174. Now your representative Please look in to the matter and return back my rest balance amount to my Airtel digital T.V account.
Thanking you.
Pramod Kumar Sharma
Customer Id :- [protected]
Mobile No. :- [protected]