Airtel Complaints & Reviews

Dear Sir/Madam
Inspite of countless requests and escalation of complaints at various senior levels DURING LAST 2 YEARS, Airtel has not provided its Broadband connectivity to our building complex situated at Supertech Rameshwar Orchids, H-1, Kaushambi, Ghaziabad-201010 (UP). They have always tried to make an excuse that the builder is not allowing this connectivity. We have now resolved this problem and the builder has confirmed before the police that it has no objection of any nature to Airtel boradband connectivity to the building. Inspite of this clarification, Airtel has failed to act.
Can someone responsible now contact me and commence the installation of connections?

Rajan D Gupta
[protected]

my name is ranjith . im living at Ilassery, a rural place in malappuram district (kerala). we have 3 mobile towers in our place (vodafone, idea, reliance and bsnl). my place is at a centre of 3 towns (kalikavu, wandoor and thuvoor). so we are getting very poor signal of airtel. only airtel is not have a tower in our place. iam using airtel from last 5 years.. so it is very difficult me to use it.

I had applied for the change of plan to 199 CUG corporate plan for the 02 Nos, ie (i) [protected] & (ii) [protected], however sorry to tell U that only one No ie [protected] is changed to plan 199 CUG.Only to adapt the said previelage of the unlimited free call I had applied for this plan.
However, What a miss that U could do to leave the other No not in the same Plan hence now I can not get the liberty to use the said previlage of your scheme.
Slill not late, kindly do the change to the No [protected] also, and ensure UR esteem Customer is not upset with the kind of service you provide.hope to get a confirmation in this regard,

Rajiv

Sir/Madam
I change my bill plan (Data Card) from Rs. 849 (Sur[censored]nlimited) to Rs.199 (Plan I) on 8th December, 2009 in the Airtel Office near Manipur Sweets (Khuyathong Road, Imphal West, Manipur) .But it has been found that the bill plan has not been changed which is proved by the month's bill and the Itemised Statement for 08-Jan-2009 to 07-Feb-2009. My volume o[censored]ses is 475685 bytes which is according to the itemised statement being les than 500MB which is a result o[censored]sing according to my plan which was to be changed to Plan I.
The Office has now been banned for some reasons and is not servicing us. Thus I have to bear the consequences.
I request you to take necessary actions .
Airtel Number:[protected]
Address:Uripok Achom Leiaki, Imphal West, Manipur-795001

i would like to say u that i got a airtel digital tv setup box free with samsung offer, but for the past above two monthes they have not install it. now i would like to tell you that by mistake my voucher recharge on wrong address .my old coustomer id is [protected], serial no is [protected], activation code no is [protected]..and daily i call them for 30min they said we have done &solve your problem &call us after 24 hours and SIR i am fed up from this now kindly say something to airtel department

Dear Sir,
Please do not treat it as complaint rather you please treat it as request.I am having Airtel postpaid connection bearing mobile number [protected]. I used to pay the bills throught internet promptly. But payment for the month of Feb. i.e. from 24 Jan. to 24 Feb. amounting Rs 567/- has been inadvertely paid twice means by internet in the first week of March 2009. The payment made by internet can not be reverted back.
In view of above, it is requested to get payment of Rs 567/- adjusted in the bill for the month of March itself and till that time please treat this amount of Rs 567/- as advance.

with Warm regards

Brijendra Prasad Singh

Post paid mobile number - [protected]
202, Prangan tower
Ramprastha Greens Vaishali
Sector -9
Ghaziabad up -201010

Hi, this is Chandrakant Thakarehaving prepaid connection no [protected] yesterday my mobile number has been theft, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

I have got a call from customer care (means Sub-DSA) of airtel company, that they are talking from airtel for bill plan and they took the cash Rs 2600/- for without receipt but they gave me just the application form.
But after six days there was no bill plan was changed, so i tried their phone and they are not pickup my [protected] phone. then i logged a compliant in airtel customer care service by giving the phone details of that lady and the form no 747806, 747818, 747817, 747807, 1st executive told me that your money will get back and after 2, 3, 4 time they told me they can't handle the case and closed the case.
what a company means anyone can call on behalf of its and tale the advantage of that.


My Address and contact no is given below :
Shirish Adhav
Gulmarg CHS ltd, 1/105,
Mumbai Pune Road,
Kalwa west
Thane 400605
Contact No : [protected]
E.Mail : [protected]@gmail.com

Regards,
Shirish Adhav

I was using the airtel 499 Combo plan with 1GB of free DSL usage with 2Mbps speed. The bill generated for 10days o[censored]sage was 6740. Airtel has recorded very high DSL usage for 5 out of these 10 days charging me 1200 per day. The DSL usage split up which has been shown in the bill is highly impossible. I had raised a complaint regarding this around 1.5 months back. I had called airtel customer care multiple times explaining them that the DSL usage cannot be so high and requesting them to look into the issue. They had closed the complaint without my knowledge saying that I had accepted to pay the bill.
I again raised another complaint to which they had called me on 26th Feb 2009 and agreed to give me a waiver of 70% and said that it will be reflected in my next bill. I was told that the bill is settled and it was confirmed from their side. I called the customer care to confirm the same and they responded saying that system is not yet updated to reflect the change. After calling them again I got a response that they have rejected the waiver request. I have been calling them multiple times but they are not ready to make a settlement on this issue.

from last so many months, i am being charged for EZ MAIL & MOBILEMAIL. I have not subscribed for any of these. I have repeatedly complained against this, but nothing has been done so far. Please stop this & refund all of my amount. My phone no. is -_ [protected]
. Again my phone is giving repeatedly missed calls. Please look into this immediately.

I had bought my airtel sim card on 27-oct-2008 my mo.No is:::[protected]
But this sim card not work Properly.
most of in my mobile giving alert msg sim not ready, service not ready
when i have to told problem to airtel office in Anand but the officer told me u have to paid 100 rupees.and buy new card.I have to also try in Customer call executive but not give any Respose...

Dear Sir,

I regularly receive promotional call & SMS. I had requested for DND (do not disturb) facility, but the system activates only after 45 days.

I had no other complaint but since I am an frequent traveller receiving promotional SMS and calls on roaming obviously pinches me.

Yours Truly
Boby Saxena
[protected]

I am an airtel customer for 4 years now. Couple of years in karnataka and past 8 months in MP. I surrendered my karnataka sim in the month of august '08 and took up new post paid connection in MP. Now i am required to surrender the sim in MP as i have moved out of india. my family member when tried surrender the sim, are asked for the photo id proof. i want to know y is an id required for surrendering? and to my surprise, the sim that i had personally surrendered at airtel office, has been receiving bill till the latest month. Then what is the meaning of the surrendering of the sim?? I really dont know what is airtel upto? inspite of being a regular & sincere customer, is this what we get back??

I have 15 connections of Airtel post paid at my office some are under CUG plan and some are on the name of individuals From last 1 month I am complaining AIRTEL for poor voice quality of mobile incoming and outgoing calls. We cant able to receive even incoming calls at our office premises ie; 19 Surya Niketan, Vikas Marg, Delhi. 110092. by this our business suffers a lot.
There is no any response from Airtel, I think I complained once or twice a day for the same but every time I heard a simple excuse that Airtel engineers are on the job and the problem will be sorted out shortly.
One year back I faced the same problem with RELIANCE and I switch over from Reliance mobile to Airtel but I cant understand what the big companies like AIRTEL and Reliance have service network. We are spending thousands of Rs. Per month for this kind of poor network with lots of mental tension and worries.
If there is any way to resolve the problem please let me know. I’ll be very grateful.
Jaspreet Singh

Hello,

I am residing in Noida and working with a software company in Noida.
I was required to attend some personal work in Lucknow and at the same time need to take care of my office work.
Hence I bought a USB Internet Modem Data Card from Airtel. The USB Modem is bought from Airtel store in Shoprix Mall, Sec-61, Noida. Before buying the USB Modem, I confirmed from the sales executive at Airtel outlet in Shoprix Mall, Sec-61, Noida, that this USB Modem will work in Lucknow as it is all India free roaming.

As soon as I arrived Lucknow, the USB Modem stopped working.

After calling number of times to customer care and technical assistence center - I was told that there is the problem in SIM which is used by the USB Data Card and it needs to be replaced. As the Card is bought from Noida the SIM can only be replaced at Noida and not in Lucknow.

I could not do my office work for the period of my stay in Lucknow.

But to my surprised as soon as I cam back to Noida - the USB Data Card started connecting to internet.

I request to let me know the exact reason why the USB Data Card did not worked in Lucknow. And need compensation for loss of my oofice work and mental trauma the I got by false promise of Airtel Sales Executives and technical support staff.

Dear Sir,

I shri.piyesh.v.savla using u r services mobile no is [protected] purchased add on card on 9/1/2009 from your franchise m/s jaiganesh telecom, kandivali[w] vide receipt no 17793 dt 9/1/2009 & i had purchased add on card by paying rs100/- cash mobile no is [protected] & card no[protected]F. I have given my documents mainly pan card, electricity bill Xerox for residence, they had assured me that the line will be activated within 48 hrs but when I enquired on 21/1/2009 i came to no that from your customer care number that mobile no [protected] was activated on some else name on 19/1/2009. on very next date i went to franchise m/s jaiganesh telecom, kandivali[w] & asked him abt the same & he told now nothing can be done & do what ever u want to do, he also abused by giving ill-treatment by one of your executive shri.dinesh who is still working there. I was deeply hurt & was embraced in front of all crowd by roughly speaking with me. I was totally shocked by u r executive behavior giving to me.
So according i have lodged a formal complaint through customer care department regarding this incidence & my complaint no is[protected] spoken with mr.faran.khan.
pl take action against u executive & also u r franchise also see that the mobile no [protected] is activated at the earliest. hope action is taken from u r side other wise i have to go to consumer court & media, which will be not good for u r company’s reputation. pl inform at the earliest of the above.
Thanking u


piyush.savla

SIR,
I AM RAJESH SURI PROP. OF M/S SURI TRADERS . I AM OLD SUSCRIBER OF YOUR COMPANY. WHEN I TAKE YOUR SME AC SEVICE THEN I WAS PAYING 5000/ MONTHLY BILL MY FIRM WAS RUNNING 10 MOBILE NO. OF AIRTEL COMPANY . I SEE COMPANY SERVICE IS VERY POOR THEN I DECIDE TO TAKE ALL NO. PRMANENTLY DISCONNACTION . AFTER ALL I THINK MY PERSONAL MOBILE NO. [protected] IS VERY OLD AND MY ASST. NO [protected] THESE TWO NO. WAS NOT DISCONNECTED BY MY FIRM. I AM RUNNING A COCACOLA AGENCY MY ALL COUSMERS HAVE MY ASST. NO.[protected].
ON[protected] I MAKE A CALL TO COUSTMER CARE I TELL MY MOB. NO. [protected] IS LOST SO PLZ DC IT NOW .NEXT DAY I RECIVE ACALL FROM YOUR COMPANY . HE ASK ME WHY R U WANT DC SAID NO. I TELL THERE IS NO DUPLICATE SIM CARD IN JALANDHAR CITY I VISIT SHALIMAR SHOWROOM MEET MR. VARINDER AND RAJESH HE TELL SORRY WR HAVE NO SIM I ALSO MEET TO SHOW MANAGER (GIRL) SHE TELL SORRY WE HAVE NO SIM. I VISIT CAN AND ABEL JALANDHAR THERE WAS ALSO SAME ANSWER SORRY WE HAVE NO SIM . THEN YOUR EXECUTIVE COMMET ME HE IS SENDING ME ANEW SIM OF SAID NO. BY CORRIER ITS DLIVER ME WTHIN 48 HOURE. I CALL MANY TIME ON COUSTMER CARE BUT PROBLEM IS SAME TILL NOW. THERE IS BIG LOSS FOR ME DUE TO THIS MOBILE NOT WORKING.THREE DAY BEFOR I RECIVE A CALL FROM YOUR COMPANY NO.[protected] A LADY WAS ONLINE WITH ME SHE TELL ME THERE IS 300/ DUE OUTSTANDING IN MY ACCOUNT CLEAR IT TODAY AND NEXT DAY OUR DLIVERY BOY DLIVER NEW SIM AT MY OFFICE BUT PROBLEM IS SAME TILL NOW .
TODAY I CALL TO MR. ANIL ([protected]) IN AIRTEL R.O JALANDHAR . HE TELL ME IF I VISIT TO CAN AND ABEL SHOWROOM JALANDHAR I CAN TAKE A NEW SIM FOR SHOWROOM . I VISIT SAID SHOWROOM AND MEET TO SHOWROOM MANAGER MISS KAUR BUT I SHOKED THEN I HEAR HER ANSWER SORRY WE HAVE NO SIM . I TELL HER I CAOME IN YOUR SHOWROOM ON MR. ANIL, S ADVICE SHE CALL TO MR ANIL AFTER ALL SHE TELL TO ME REQUEST ON MY FIRM S LETTER HEAD . I GIVE HER SHE TELL WHEN SIM AVILEBAL SHE CALL ME.
IF COMPANT CAN NOT PROVIDE SIM THEN GIVE ME MY BOTH NO. S PREPAID SIM CARD CLOSE MY POST PAID AC AND PAY MY ALL LOSSES.

Hi,

Myself Prashant Sable, working as an Designe Engg . Nagpur M. No [protected].
My complaint is each weak resived message from No 64611010 and cut 20 Rs. I continuously contact last 2mount in customer care executive, but while call transfer to customer care executive, your executive cut the phone without listen me or message to “dialled No is Wrong “
Pl. Solve my problem and give me my money back .

Thank
sable

SIR,
I GOT 3 GSM CONNECTIONS([protected], [protected], [protected]) FROM AIRTEL 1.1/2 YR BACK AND FITTED THAT 3 SIMS IN MY TRACKING DEVICES OF THE CARS AND CHOSEN PLAN OF RS.499/YEAR WITH FREE 80 SMS/MONTH PACKAGE.BUT WITHOUT GETTING ANY WRITTEN CLARIFICATION, ON THEIR OWN THEY GOT MY PLAN CHANGED TO VOICE CALLING PLAN.I HAVE EMAILED THEM LOTS OF COMPLAINTS AND GIVEN THAT COMPLAINTS REF NO. TO THEIR CUSTOME CARE CENTRES ALSO AND ALSO SEND THAT COPIES TO ALL NECESSARY OFFICERS OF THE AIRTEL.EVERY TIME THEY HAVE GIVEN ME DEADLINES TO SOLVE THE COMPLAINT...BUT ITS STILL PENDING THERE SINCE DEC2008.LIST OF DRAWBACKS IN AIRTEL
1. POOREST SYSTEMS CONSTRAINTS AS THEY HAVE ACCEPTED.
2.NO EARS AND NO EYES TO CONSIDER THEIR CUSTOMER COMPLAINTS.
3.GREEDY ABOUT THEIR MONEY ONLY.
4.INDIAN PUBLIC IS FACING 40% BILLING PROBLEMS WITH AIRTEL
5.CUSTOMER CARE PERSONS ARE NOT PROPERLY EQUIPPED TO SEE ALL DETAILS OF THEIR CLIENTS
6.POOR CONNECTIVITY WITH LINE DISCONNECTION(IN USE)
7.POOR COMPLAINT MANAGEMENT CELL

Re: (MOBILE NO:=[protected] ) DEDUCT RS. 30 AND NOT RESPONDING THE COMPLAINT NO.[protected] [REF:[protected]] [|BAL|[protected]|[protected]|]
Wednesday, 4 March, 2009 5:27 PM
From:
"ashutosh bhagat" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@airtelindia.com

Dear Sir Madam

You have promised that u return my money by 3.49pm04.03.2009 but u did not return my balance till now otherwise i have to think other option.

So please return my deducted amount + net charges of Rs. 30 = 60.

Regards
Ram Kishan
[protected]

--- On Wed, 4/3/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: (MOBILE NO:=[protected] ) DEDUCT RS. 30 AND NOT RESPONDING THE COMPLAINT NO.[protected] [REF:[protected]] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 4 March, 2009, 12:58 PM

Dear Mr. Kishan,



Thank you for contacting Airtel.



We understand from your previous interaction dated 04/03/09, you had expressed concern over balance deducted for Hello Tune service on your Airtel prepaid number [protected].



We understand your concern and will work towards resolving the same.



As informed earlier, your concern has already been forwarded to the respective department. Kindly quote the Service Request number[protected] in any future communication about this request. We would revert to shortly with proper resolution.



Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.



As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.



On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.



For further assistance, email us at [protected]@airtelindia.com.



We value your association with Airtel.



Warm Regards,



Carol Voidhiva
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 04/03/2009 10:29:22
Subject: (Mobile No:=[protected] ) Deduct Rs. 30 and not responding the complaint no.[protected] [REF:[protected]]

Dear Sir Madam

You have not return my balance till now.
So please return my deducted amount + net charges of Rs. 30 = 60.





Regards
Ram Kishan
[protected]


--- On Wed 4 3 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:


From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: (Mobile No:=[protected] ) Deduct Rs. 30 and not responding the complaint no.[protected] Message From ashutosh bhagat [protected]@yahoo.co.in [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Wednesday 4 March 2009 9:45 AM


Dear Mr. Kishan

Thank you for contacting Airtel.

You have expressed concern over balance deducted for Hello Tune service on your
Airtel prepaid number [protected].

We understand your concern and will work towards resolving the same. We regret
for the inconvenience caused in this regard.

Your concern has been forwarded to the respective department. Kindly quote the
Service Request number[protected] in any future communication about this
request. We would revert to shortly.

For further assistance email us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm
Regards

Carol
Customer Care Executive
Bharti Airtel Limited

Dial 121# (toll free) from your mobile and get instant information for your
Prepaid or Postpaid Account on your Mobile Screen.

---- Original Message ----

[protected][protected][protected][protected]
Dear Sir Madam

On 25th Feb. Deducted Rs. 30 from my balance and send SMS to me that u r
Caller tune renewal fee deducted. I have been call to Customer care dated
02.03.2009(12.10 PM) and got a complaint no.[protected] and she
committed me that u r balance refund Rs. 30 within 24 hrs. but I did get
my deducted amount till now.


So please return my deducted amount + net charges of Rs. 20 = 50.

Regards
Ram Kishan
[protected]
[protected][protected][protected][protected]




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