Airtel Complaints & Reviews

I am a Press Reporter for print media in New Delhi region. I am having a prepaid connection of Airtel in UP West circle. My phone had a balance of Rs 700 (app) on 20th night and on 21st morning, it magically scaled down to Rs. 30 (app). Company is cheating from prepaid customers too.
Moreover, the customer care number in this circle does not let the customers to speak to the executives and the call disconnects.

-Tannuj Sood
Press Reporter

MY MOBILE NO. IS [protected]. MY MONTHLY VALIDITY WAS UPTO 06/02/2009.I GOT VALIDITY UPTO 07/03/09, AFTER I RECHARGED ON 06/02/09.i.e. only 29 days. Validity period should start on next day i.e. 07/02/09.KINDLY LOOK INTO THE MATTER AND MAKE NECESSARY CHANGES IN YOUR POLICY with immediete effect.

Dear Sir / Madam,

Airtel broadband connection # :[protected]
Airtel Account # : 14291938
Address: D-232, Ground Floor, Sarvodaya Enclave, New Delhi - 110017.


I have a connection of airtel broadband from November 2008 and took 555 combo plan of airtel.
On my very first bill, amount was Rs.1273 from the period of Nov 12th - Nov 17th...
As a customer i was never told of my billing cycle and that the bill will be on pro-rata basis...
I called up airtel and got it sorted and it took me a month to get a resolution after myself calling airtel to collect the payment repeated number of times...

Each time the executives said they'll look into it and get the amount waived. I wasn't reassured though..I called up the customer care again after a couple of days and asked them the status of my previous complaint. The reply I got was that a mail has been forwarded to the requisite department and they're looking into it. I asked them to please call me up about the status of the complaint whenever there's an update.
I did not get any calls in the next 3-4 days. So I called the customer care again, and told them that I'm fed up and that I will only pay my normal monthly bill of Rs 785 and nothing extra. The person at the other end offered his apologies and said he'l surely get the amount waived and get me unsubscribed from the stupid service. Meanwhile, waiting for their call, the bill due date went off.and I got a call from the airtel billing department asking me to pay the bill. I told them that you first get my complaint resolved and then I'; pay the bill. he said.."sir, you at least pay your normal monthly bill. I'l definitely get the extra amount waived off in the next bill".

The bill for the month of Dec 2008 came as current charges of Rs.363.84 and a total of Rs.449.00... Reassured, i made the payment for that month...But that was not the end.

To my biggest shock the 3rd bill that i recieved in the month of January 2009 was for Rs. 7, 904.95.

On aksing for explanation, i was told that my internet usage was very high..on checking the statement i was also biiled for the times when i was not home...
My husband who has suffered from a massive Brain Haemmorhage and he cannot even use the internet as he was hospitalised and had vitereoues haemmorhage and was not able to see from both eyes.

I know that I have not used the same and airtel is demanding wrong money from me.

In that whole unpleasant experience of hospitals, i had to face this challenge with spending hours on airtel customer service departments, having being transeferrd from one deptt. to another and getting calls disconnected every now and then, telling the same whole story to different executives, asking for disconnection immediately but getting to hear a NO always... And on top of it, getting calls back (which was once or twice) by airtel executives and being spoken to me very rudely and getting harrassed by them.

As a regular customer of airtel, i don't think that i deserve all this at any cost, NO MATTER WHAT...

On 24th Of january 2009, i finally requested my connection to be disconnected and to resolve the issue, but till date no resolution has been given and neither has the connection been disconnected.

I have written mails to customer service and nodal Officer but no response has been given so far...

Can you please look into the matter. and get issue sorted please.


Thanking you in anticipation..

Warm regards,

Harpreeet K. Chaudhry

My name is Avdhesh from Mumbai working with WIPRO. Last month, one executive of AirTel came to our company with CUG offer. I took 2 pospaid connections from them two weeks back. [protected].
and also gave xerox copy of my ICICI credit card because there was some discount in the bill payment according to them. Now when I checked credit card statemnt, on[protected], Rs. 1400 got deducted from my account, even before generation of my bill with the name of "Bhart Cellular ltd" which was very high amount. my both bill unbilled amount was bellow 300. When I called customer care, they just logded complant and did nothing. I did not get any call from them, they didnot respond to my email, which I sent them with the saccned copy of credit card statement. I did not recieve my amount till yet.
Today, When I checked the unbilled statement of my second card(SBI), which I didn't give to airtel executive, Rs. 1755.39 got deducted from that card on[protected].
So within 2 weeks, a huge amount is debited from 2 credit card. And more that that, airtel is not responding to it.
The worst cellular company in INDIA.

Respected Sir/ Madam

My self Atul Pingle im stay At thane, my contatc no. is [protected]
Before 15days i received one call from airtel DSA for new connection, that girl name was sheena her contact no. is [protected], she tell me new scheme 0rs. rental & 300 minute & 300 sms free every month, so i confirm with my friends & we had purchase 8 simcard, but that person who collect the cash of rs.4200.00 on 12th Feb his name is suresh, [protected] after that this both r not pick up the call, i file a complain against this, they are a one racket who froud with custome
And i just want to tell u AIRTEL RETAILER GIVE BOH NO> WITHOUT ANY VARIFICATION THOSe NO. ADDRESS IS WRONG. THERE IS NO. ONE BY THE NAME THIS
SO PLZ LOOK OUT THIS CASE & ISSUE A NOTICE TO AIRTEL
THIS IS MY REQUEST CAUSE I DONT WANT ANY OTHER CASE LIKE THIS

i ve got this 149 booster. they said that i would be charged 10 paise for airtel to airtel during day and 5 paise at night. but just after a day i was charged 20 paise per minute. i called the customer care and they said that i ll be charged only 10 paise for the first hour and for the next i ll be charged 20 paise.. this is too much. they cheated me. i could nt do anything. they never mentioned this in any posters or something.

I am Mr santhosh V form MP, India. I have a problem with (Airtel MP) Postpaid Billing. My no is [protected].

I had requested customer care to change my Plan from Aitel FTV 499 to AirtelNew India CUG 299 Plan. The request was approved and plan was changed. This is a corporate connection from my company.

They had communicated to me that call charges as follows

Local - 0.25 p per min
STD - 1 rupee per min
Local and national SMS - 0.25 P Per min

When i received my bill today, I have been charged as follows

Local - 0.49P per min
STD - 1.49 Per min
Local and National SMS - 0.49p per min

I had called the customer care at 121 two times. They say to call later. I have been charged 1796 rs. My actual charges should be 976. Also, they have charged 75rs 2 times for some CUG discount. and have charged 126 rs as other SMS charges which i never knew what it is!

I request for seroius action on this fraud.

Thanking you,

Santhosh V
[protected]

dear sir,

I recharged my prepaid no. [protected] with Rs.100 and my balance at that time was Rs.87.35 .Then i switched it off.the next day when i swiched it on my balance was just Rs. 16.36.I lodged a complaint finally after much hassle as the servers of Airtel were down when i called in the morning. I had to again call in the evening as was instructed by the rude customer care executive.He took my complaint and next day i got my balance back after much harassment of making repeated calls.
Bt as soon as i kept my phone down i got 2 messages on 21st Feb, 23:50hrs..one after another informing me about the activation of hello tunes which i never activated on my own.the msgs mentioned that i have been charged rs.30 rental n rs.15 for the song.I was shocked.soonafter my balance was deducted of Rs.45 which i have still not got back. i tried to call customer care several times but these airtel people have deactivated my services of talking 2 the customer care executive also so m not able to explain my problem.This evening i borrowed the cell of my friend to lodge my complaint but another super rude executive told me that the servers are again down and i shud cal after 8 hrs again.

This is what i m facing n have still not got the balance back of Rs.45 by the automatic activation of hello tune.

I m being harrased again and again n this is the 2nd time that m facing a problem in 24 hrs...without a solution

please do the needful at the earliest. Thanks.

Nitin Gupta
[protected]
[protected]

I am Vipul Sojitra. I have airtel Pre-paid card[protected]. GPRS activated in my card. I can access internet with google in my card But airtel suggest me that our mobile office is good for internet user. Per day something 20 Rs. So, that I activated this facality. I want to use this facality with my computer with connection of aitel Pre-paid. So, that coustmer care 121 suggest me call on 12140 this number. They will give you coumpter setting very fastly. I have been calling last 3 weeks. No any reply for computer setting of Mobile Office. Can you give computer setting of airtel mobile office.

dear sir/mam
i am shailesh s. bhise
i brought two postpaid conection (ventura plan) 1] [protected]
2] [protected]
so tiil i didnt get bill my mail id please send me my bill on my belove mail id my mail is

[protected]@yahoo.com



i called to custmer care but 121 & [protected] they said
this noumber not in use. so plesase send my bill on my id but my bill should be accured if it is not accured i will compalents your head office.



thanking you

Hi Sir,
I have not got my PAN Card . I am waiting for it for past 1 year . Now I want it badly .
Pls. send the duplicate one and Obliged .
My mailing address is,
#2, 3rd floor, ArdenFair, Bharati Airtel Ltd., opp. to corporation Bank, pai Layout, Old Madras Road Bangalore-560016

YOUR PAN DETAILS
PAN : ATEPM2194A
FIRST NAME : PRIYABRATA
SURNAME : MOHANTY
JURISDICTION : KAR/W/312/1

I have taken a new airtel prepaid connection on the 14 of February, 2009 and submitted my driving license as ID proof and electricity bill as residence proof. I have purchased it from a stationary shop with proper sealing of the docket during purchase. Right from the time of purchase, i have had issue regarding the network registration of the SIM. It wouldn't allow me to make or receive calls to any number. Not even to Airtel customer service. I have tried putting the same SIM in another phone and it didn't work there too. I have put my friends prepaid airtel SIM into my phone and it instantly worked. I usually get a message saying "No Netw. Coverage" or "Select Network?" on the screen. Both the times the signal indicator shows full signal. Sometimes i get Airtel displayed on the screen but no calls. And some times it starts working all of a sudden and stops after some time.
I have approached Airtel Customer Service Centre and they didn't help me. Instead, they put me to their telephonic customer service cell, who said it would take 10 days to identify the problem. This is ridiculous. The problem is very simple to a person of normal intelligence. The SIM card is faulty and not able to register on the network.
I asked them to deactivate my number at the service centre just to ensure that no one unauthorized would access the SIM if thrown. They refused to accept my letter and SIM requesting deactivation. Instead they asked me to either throw it away or do whatever pleases me. What non sense is this? If tomorrow a terrorist uses SIM or hacks my number to make calls, i am the one to be questioned. Bloody Airtel don't understand the fact.
They might be having the best network in Andhra Pradesh but definitely they are a bunch of .

Dear Ma'am/Sir,
I am Utsav Shankar a customer of Airtel, using number [protected].I have been going through immense mental trauma since 19th evening because of absolutely rubbish Airtel policies and system.

My bill consistently come in the range of[protected], of which i have made payements well within the stipulated time.
Still, my unbilled limit is kept at just 1500 INR.
Yesterday, because, I crossed this limit, all my services were terminated including local sms., STD Calls, local as well as CUG calls, which happens to be free.

You can't paralyse your customer like this. I am an engineer with the Panipat Refinery, Indian Oil Corporation, which you might be aware, is located at a remote place. After returning from duty, I discovered that my services are terminated., OK I tried to make payment through MCHEK., and the response I got was the msg. cannot be delivered.

Next., I tried to call 121( Your so called anytime, anywhere CUSTOMER Service) and the response I got was, Please check the number. OK, next I tried to call [protected](another customer care no.) and the response I got was, this service is not available on your number.

So., now what the hell am I supposed to do.Still I made the payement through net. I paid 1000INR. (Reference No.: 996033), Now, its morning, 20th feb and still its not activated, with great effort, I also had a talk with your customer care executive, Still am waiting.

Prior to coming to Haryana, I was in Gujarat and used Airtel for 2-1/2 years., and never did i face any problem. The number I was using was [protected] (post-paid) Airtel-Haryana can check with their counterpart there regarding my bills and payments.Airtel service here is pathetic.

This is something, which is being experienced by many of my colleagues too.
This is something which i never expected from Airtle. How can you paralyze a customer too an extent that he/she can't even call customer care call centre.

Hi,

My name is Sunayni. I have a postpaid connection (# [protected]). I'm paying a rental of Rs. 1000 per month. I'm under New Airtel Community plan. Under this plan, i'm supposed to get 500 local as well as national sms free and and CLIP facility is also free. Ever since i took this plan, (since April) you guys have been charging me Rs.1 per sms (which should have been free) and Rs. 25 for CLIP facility (which is also free under this plan). I called up Airtel customer care first time on 27th Decemeber regarding this issue. Since then i have called up Airtel umpteen times and spoken to all DUMB and INEFFICIENT people. One of them was a manager called Sarla S. (another DUMB person in Airtel). This issue has not yet been resolved. I have taken a pledge i'll not pay my Airtel bill till my money is reimbursed. Today my outgoing calls and sms are barred for no mistake of mine. I have this Airtel number for the last 5 years and not even once i have been satisfied by your service.. Do you intentionally hire / SLACKERS?? Is this how you retain customers? I should have probably deactivated this number in the beginning when you guys took 15 days to change a prepaid connection to a postpaid connection?

I would not have written this email if i had not been treated like a LEPER. CAN ANYONE HELP ME??????????????????????????????????????????????? Or THIS IS ANOTHER FUTILE EFFORT ON MY PART?

AIRTEL HAS SUDDENLY CHANGED ITS UNLIMITED PLAN
They have reduced the speed as soon as some GB of download has been done by the user. But they still chatge for unlimited plan. it is not fair. Please give me the address of the consumer court in coimbatore where i can make them refund excess charges paid by me.
More details
http://broadbandforum.in/airtel-broadband/41311-airtel-sets-limit-unlimited-plan...⇄
http://broadbandforum.in/airtel-broadband/41858-my-letter-trai-dot-about-unfair-...⇄

Sir, My self Kapil dev working in delhi. My mobile No. is [protected] which was company provided corporate no. I requested kurkshetra dealer to transfer this no. inmy account after payment of all the bills that was Rs. 298/- i paid Rs. 300/- Airtel send this bill to my Company The Delhi Flour Mills Co. Ltd.8381, Roshanara Road, Delhi-7. i received sms of bill rs. 107/- but dealer told me that ur bill is Rs. 250/- I paid that amount without recieving any hard copy of bill at my Home address #1262/5, Layal Pur Colony, Kurukshetra, Haryana.My next bill for period of 26-12-08 to 25-01-09 was Rs. 1039/- as per ur sms i paid Rs.1000/- at kurukshetra dealer office without receiving hrd office of bill at my home address. Dealer Address is BRAND REALITY COMMUNICATION, BOOTH NO. 138-B, 139-C, SEC-17, OPP, GRACE PALACE, KURUKSHETRA, HARYANA. THIS dealer deposited these two bill in a/c of The Delhi Flour Mills Co. Ltd. not in my account KAPIL DEV . Due to which my incoming & out going has been deactivted by airtel for last 25 days.. i requested the dealer many times but i never received satisfactory response from them. Sir you are requested to transfer all the bill paid by me inmy account & to start my incoming & out going. I expect satisfactory response from your side & please take stict action against this dealer due to this inconveniense.
Thanks & Regard
Kapil Dev
[protected]

We are having a Airtel Lapu sim with Mobile No. +[protected].The Same was barred without any Prior Information.
The Connection Barred was issued to me for Business Purpose (ie Recharging the Prepaid Connections of te Customers).
The Lapu Sim was having a balance of Rs. 3700/-(Approx)
Inspite of various complaints to the Senior official at Local Office, No Action yet Taken from last 45 Days.

Dear Sir

Reg: Cell No. [protected]

With ref. to the referred connection I woulsd like to register a complaint and request you to look into the matter and resolve the issue.
1. Whislt I was in Pune I had the sim connection under above no and it was post paid connection.
2. I quit my job on JAn 15th and before leaving Pune I had contacted your Airtel Office at Pune to claify whether I could close my account in Karnataka. The answer given was in teh affirmative.
3. Accordingly I contacted your Udupi outlet on 20th JAN and submitted a leter to clsoe my account and also made full settlement as on day. I have got the receipt to this efect. And they assured me that my account will be closed however I have to get in touch with Pune Airtel for the refund of my deposit (Rs.500/-)
Now what is shocking is that I have got a bill at Pune address and Airtel are constantly caling for bill payment. Why ? I tried to speak your opffice at Pune but they are least bothered and not willing to listen.
Theefore I request you to kidnlhy take up the matter with Airtel Pune and resolve the matter and further requesat you to kidndly arrange to courier the cheque (500/-) to the address furnsihed below.
Shri Mahakali Temple, G.N.oad, BYNDOOR 576214

Thanking you in anticipation you will kidnly do the needful. I have enclosed p/copy of letter and receipt for your ref.

Best regards
Raghavendra Baindoor

email: [protected]@rediffmail.com

dear sir/madam,

im an airtel customer from delhi circle.. i paid Rs.800/- on airtel relationship center at UA-28 bungalow road, jawahar nagar, kamla nagar, delhi on 8th Feb, 2009 for my mobile no. [protected]. The person at the billing counter refused to give me the receipt saying that at that moment there was some systemic problem. She however promised me that the amount would be credited to my airtel account by evening of 10th feb. Till now my payment has not been credited. The due date for the bill has already expired on 14th feb, 2009. i'v been calling up that airtel outlet everyday and they r making false promises that it will be credited soon. now they r saying that they have lost the transaction id.. Kindly take note of my problem sir and help to redress it.

my details are: siddharth chaudhry,

3/63, 4th floor, old rajendra nagar,

new delhi.

ph: [protected]



details of airtel relationship center visited:

aircom, UA-28 bungalow road,

jawahar nagar, kamla nagar,

delhi.

name of person attending at the billing counter : Sugandha

I want to deactivate my speed flirt subscription. please diactivate it as soon as possible, my number is -[protected]. I had contact the Customer Care.
Thanks