Airtel Complaints & Reviews

i ve got this 149 booster. they said that i would be charged 10 paise for airtel to airtel during day and 5 paise at night. but just after a day i was charged 20 paise per minute. i called the customer care and they said that i ll be charged only 10 paise for the first hour and for the next i ll be charged 20 paise.. this is too much. they cheated me. i could nt do anything. they never mentioned this in any posters or something.

I am Mr santhosh V form MP, India. I have a problem with (Airtel MP) Postpaid Billing. My no is [protected].

I had requested customer care to change my Plan from Aitel FTV 499 to AirtelNew India CUG 299 Plan. The request was approved and plan was changed. This is a corporate connection from my company.

They had communicated to me that call charges as follows

Local - 0.25 p per min
STD - 1 rupee per min
Local and national SMS - 0.25 P Per min

When i received my bill today, I have been charged as follows

Local - 0.49P per min
STD - 1.49 Per min
Local and National SMS - 0.49p per min

I had called the customer care at 121 two times. They say to call later. I have been charged 1796 rs. My actual charges should be 976. Also, they have charged 75rs 2 times for some CUG discount. and have charged 126 rs as other SMS charges which i never knew what it is!

I request for seroius action on this fraud.

Thanking you,

Santhosh V
[protected]

dear sir,

I recharged my prepaid no. [protected] with Rs.100 and my balance at that time was Rs.87.35 .Then i switched it off.the next day when i swiched it on my balance was just Rs. 16.36.I lodged a complaint finally after much hassle as the servers of Airtel were down when i called in the morning. I had to again call in the evening as was instructed by the rude customer care executive.He took my complaint and next day i got my balance back after much harassment of making repeated calls.
Bt as soon as i kept my phone down i got 2 messages on 21st Feb, 23:50hrs..one after another informing me about the activation of hello tunes which i never activated on my own.the msgs mentioned that i have been charged rs.30 rental n rs.15 for the song.I was shocked.soonafter my balance was deducted of Rs.45 which i have still not got back. i tried to call customer care several times but these airtel people have deactivated my services of talking 2 the customer care executive also so m not able to explain my problem.This evening i borrowed the cell of my friend to lodge my complaint but another super rude executive told me that the servers are again down and i shud cal after 8 hrs again.

This is what i m facing n have still not got the balance back of Rs.45 by the automatic activation of hello tune.

I m being harrased again and again n this is the 2nd time that m facing a problem in 24 hrs...without a solution

please do the needful at the earliest. Thanks.

Nitin Gupta
[protected]
[protected]

I am Vipul Sojitra. I have airtel Pre-paid card[protected]. GPRS activated in my card. I can access internet with google in my card But airtel suggest me that our mobile office is good for internet user. Per day something 20 Rs. So, that I activated this facality. I want to use this facality with my computer with connection of aitel Pre-paid. So, that coustmer care 121 suggest me call on 12140 this number. They will give you coumpter setting very fastly. I have been calling last 3 weeks. No any reply for computer setting of Mobile Office. Can you give computer setting of airtel mobile office.

dear sir/mam
i am shailesh s. bhise
i brought two postpaid conection (ventura plan) 1] [protected]
2] [protected]
so tiil i didnt get bill my mail id please send me my bill on my belove mail id my mail is

[protected]@yahoo.com



i called to custmer care but 121 & [protected] they said
this noumber not in use. so plesase send my bill on my id but my bill should be accured if it is not accured i will compalents your head office.



thanking you

Hi Sir,
I have not got my PAN Card . I am waiting for it for past 1 year . Now I want it badly .
Pls. send the duplicate one and Obliged .
My mailing address is,
#2, 3rd floor, ArdenFair, Bharati Airtel Ltd., opp. to corporation Bank, pai Layout, Old Madras Road Bangalore-560016

YOUR PAN DETAILS
PAN : ATEPM2194A
FIRST NAME : PRIYABRATA
SURNAME : MOHANTY
JURISDICTION : KAR/W/312/1

I have taken a new airtel prepaid connection on the 14 of February, 2009 and submitted my driving license as ID proof and electricity bill as residence proof. I have purchased it from a stationary shop with proper sealing of the docket during purchase. Right from the time of purchase, i have had issue regarding the network registration of the SIM. It wouldn't allow me to make or receive calls to any number. Not even to Airtel customer service. I have tried putting the same SIM in another phone and it didn't work there too. I have put my friends prepaid airtel SIM into my phone and it instantly worked. I usually get a message saying "No Netw. Coverage" or "Select Network?" on the screen. Both the times the signal indicator shows full signal. Sometimes i get Airtel displayed on the screen but no calls. And some times it starts working all of a sudden and stops after some time.
I have approached Airtel Customer Service Centre and they didn't help me. Instead, they put me to their telephonic customer service cell, who said it would take 10 days to identify the problem. This is ridiculous. The problem is very simple to a person of normal intelligence. The SIM card is faulty and not able to register on the network.
I asked them to deactivate my number at the service centre just to ensure that no one unauthorized would access the SIM if thrown. They refused to accept my letter and SIM requesting deactivation. Instead they asked me to either throw it away or do whatever pleases me. What non sense is this? If tomorrow a terrorist uses SIM or hacks my number to make calls, i am the one to be questioned. Bloody Airtel don't understand the fact.
They might be having the best network in Andhra Pradesh but definitely they are a bunch of .

Dear Ma'am/Sir,
I am Utsav Shankar a customer of Airtel, using number [protected].I have been going through immense mental trauma since 19th evening because of absolutely rubbish Airtel policies and system.

My bill consistently come in the range of[protected], of which i have made payements well within the stipulated time.
Still, my unbilled limit is kept at just 1500 INR.
Yesterday, because, I crossed this limit, all my services were terminated including local sms., STD Calls, local as well as CUG calls, which happens to be free.

You can't paralyse your customer like this. I am an engineer with the Panipat Refinery, Indian Oil Corporation, which you might be aware, is located at a remote place. After returning from duty, I discovered that my services are terminated., OK I tried to make payment through MCHEK., and the response I got was the msg. cannot be delivered.

Next., I tried to call 121( Your so called anytime, anywhere CUSTOMER Service) and the response I got was, Please check the number. OK, next I tried to call [protected](another customer care no.) and the response I got was, this service is not available on your number.

So., now what the hell am I supposed to do.Still I made the payement through net. I paid 1000INR. (Reference No.: 996033), Now, its morning, 20th feb and still its not activated, with great effort, I also had a talk with your customer care executive, Still am waiting.

Prior to coming to Haryana, I was in Gujarat and used Airtel for 2-1/2 years., and never did i face any problem. The number I was using was [protected] (post-paid) Airtel-Haryana can check with their counterpart there regarding my bills and payments.Airtel service here is pathetic.

This is something, which is being experienced by many of my colleagues too.
This is something which i never expected from Airtle. How can you paralyze a customer too an extent that he/she can't even call customer care call centre.

Hi,

My name is Sunayni. I have a postpaid connection (# [protected]). I'm paying a rental of Rs. 1000 per month. I'm under New Airtel Community plan. Under this plan, i'm supposed to get 500 local as well as national sms free and and CLIP facility is also free. Ever since i took this plan, (since April) you guys have been charging me Rs.1 per sms (which should have been free) and Rs. 25 for CLIP facility (which is also free under this plan). I called up Airtel customer care first time on 27th Decemeber regarding this issue. Since then i have called up Airtel umpteen times and spoken to all DUMB and INEFFICIENT people. One of them was a manager called Sarla S. (another DUMB person in Airtel). This issue has not yet been resolved. I have taken a pledge i'll not pay my Airtel bill till my money is reimbursed. Today my outgoing calls and sms are barred for no mistake of mine. I have this Airtel number for the last 5 years and not even once i have been satisfied by your service.. Do you intentionally hire / SLACKERS?? Is this how you retain customers? I should have probably deactivated this number in the beginning when you guys took 15 days to change a prepaid connection to a postpaid connection?

I would not have written this email if i had not been treated like a LEPER. CAN ANYONE HELP ME??????????????????????????????????????????????? Or THIS IS ANOTHER FUTILE EFFORT ON MY PART?

AIRTEL HAS SUDDENLY CHANGED ITS UNLIMITED PLAN
They have reduced the speed as soon as some GB of download has been done by the user. But they still chatge for unlimited plan. it is not fair. Please give me the address of the consumer court in coimbatore where i can make them refund excess charges paid by me.
More details
http://broadbandforum.in/airtel-broadband/41311-airtel-sets-limit-unlimited-plan...⇄
http://broadbandforum.in/airtel-broadband/41858-my-letter-trai-dot-about-unfair-...⇄

Sir, My self Kapil dev working in delhi. My mobile No. is [protected] which was company provided corporate no. I requested kurkshetra dealer to transfer this no. inmy account after payment of all the bills that was Rs. 298/- i paid Rs. 300/- Airtel send this bill to my Company The Delhi Flour Mills Co. Ltd.8381, Roshanara Road, Delhi-7. i received sms of bill rs. 107/- but dealer told me that ur bill is Rs. 250/- I paid that amount without recieving any hard copy of bill at my Home address #1262/5, Layal Pur Colony, Kurukshetra, Haryana.My next bill for period of 26-12-08 to 25-01-09 was Rs. 1039/- as per ur sms i paid Rs.1000/- at kurukshetra dealer office without receiving hrd office of bill at my home address. Dealer Address is BRAND REALITY COMMUNICATION, BOOTH NO. 138-B, 139-C, SEC-17, OPP, GRACE PALACE, KURUKSHETRA, HARYANA. THIS dealer deposited these two bill in a/c of The Delhi Flour Mills Co. Ltd. not in my account KAPIL DEV . Due to which my incoming & out going has been deactivted by airtel for last 25 days.. i requested the dealer many times but i never received satisfactory response from them. Sir you are requested to transfer all the bill paid by me inmy account & to start my incoming & out going. I expect satisfactory response from your side & please take stict action against this dealer due to this inconveniense.
Thanks & Regard
Kapil Dev
[protected]

We are having a Airtel Lapu sim with Mobile No. +[protected].The Same was barred without any Prior Information.
The Connection Barred was issued to me for Business Purpose (ie Recharging the Prepaid Connections of te Customers).
The Lapu Sim was having a balance of Rs. 3700/-(Approx)
Inspite of various complaints to the Senior official at Local Office, No Action yet Taken from last 45 Days.

Dear Sir

Reg: Cell No. [protected]

With ref. to the referred connection I woulsd like to register a complaint and request you to look into the matter and resolve the issue.
1. Whislt I was in Pune I had the sim connection under above no and it was post paid connection.
2. I quit my job on JAn 15th and before leaving Pune I had contacted your Airtel Office at Pune to claify whether I could close my account in Karnataka. The answer given was in teh affirmative.
3. Accordingly I contacted your Udupi outlet on 20th JAN and submitted a leter to clsoe my account and also made full settlement as on day. I have got the receipt to this efect. And they assured me that my account will be closed however I have to get in touch with Pune Airtel for the refund of my deposit (Rs.500/-)
Now what is shocking is that I have got a bill at Pune address and Airtel are constantly caling for bill payment. Why ? I tried to speak your opffice at Pune but they are least bothered and not willing to listen.
Theefore I request you to kidnlhy take up the matter with Airtel Pune and resolve the matter and further requesat you to kidndly arrange to courier the cheque (500/-) to the address furnsihed below.
Shri Mahakali Temple, G.N.oad, BYNDOOR 576214

Thanking you in anticipation you will kidnly do the needful. I have enclosed p/copy of letter and receipt for your ref.

Best regards
Raghavendra Baindoor

email: [protected]@rediffmail.com

dear sir/madam,

im an airtel customer from delhi circle.. i paid Rs.800/- on airtel relationship center at UA-28 bungalow road, jawahar nagar, kamla nagar, delhi on 8th Feb, 2009 for my mobile no. [protected]. The person at the billing counter refused to give me the receipt saying that at that moment there was some systemic problem. She however promised me that the amount would be credited to my airtel account by evening of 10th feb. Till now my payment has not been credited. The due date for the bill has already expired on 14th feb, 2009. i'v been calling up that airtel outlet everyday and they r making false promises that it will be credited soon. now they r saying that they have lost the transaction id.. Kindly take note of my problem sir and help to redress it.

my details are: siddharth chaudhry,

3/63, 4th floor, old rajendra nagar,

new delhi.

ph: [protected]



details of airtel relationship center visited:

aircom, UA-28 bungalow road,

jawahar nagar, kamla nagar,

delhi.

name of person attending at the billing counter : Sugandha

I want to deactivate my speed flirt subscription. please diactivate it as soon as possible, my number is -[protected]. I had contact the Customer Care.
Thanks

Dear Sir,

I am using Airtel Digital TV. The main problem is that the free-to-air channels is missing in the packages. DD Podhigai is Missing. Please add the channels to make sure for viewing.

Thanks for your understanding.

G Govindarajan

I am Using Airtel Connection Since Last 2 Months.My 1st Bill Was Correct &
I was Satisfied also From Airtel Customer Service But In My New Bill
Company Charged Me 840/- Rs Of Isd Calls Which Is Not Doing From My Side.My
All Relatives Staying In Gujarat.In Sep.08 this same Cahrges(Austria) Added
In My Uncles no But When My Uncle Complained In C/C Company Given Waiver Of
that Charges.Now This Time That Things Happned With Me & I am Not Activated
ISD Service On My No Than Why Company Activated this Service Without My
Permision.

This Things So Many Times Happned With Customer.

My Mobile No:- [protected].
Invoice No :[protected]

Dear Sir,

This is inform u that I made a cash payment as on 24.01.09 of Rs.1000/- against your bill no.0000000 dated.000 against Airtel Mobile No.[protected] and the due date of the bill was 24.01.09 in favour of KRISHNA CELL LINK.The receipt No was 8964.But KRISHNA CELL LINK wrongly credited this amount against Airtel Mobile No-[protected].For this reson said amount debited my Account.

Kindly do this matter and credited said amount as soon as possible.


Yours faithfully.
Sandeep Bubna.
AIirtel Mobile Holder

My Name is Suresh Sathy.I bought the digital Tv service from an electonics store in Mumbai on 16th December 2008 and they told us to pay 3500.00 including 6 months subscription. They further told not to open the pack and that support staff will come home and get them installed and started.All went ok for 10-15 days.

On 16th January midnight (12am) service got disconnected and after so much calling in toll free no. it was restored after a day. We called the Airtel support centre and
they told we better recharge around May 1st week for next 6 months.

Then suddenly in February we started getting smses asking us to recharge as balance is 0.00. I called support staff in toll free No. and they told me to ignore the sms . I asked them to see to it that service is not disconnected like in January 2009. They also agreed that I could recharge in May around 10th .
I even told them that my account should not show 0.00, it should show 2500.00 ( paid for 6 months initially) and from which 424.00 to be deducted monthly. In such situation in Feb.2009 account should not show 0.00 balance.

On 10th/11th I spoke to some employees at the toll free No. and they told us to ignore smses. We wanted to talk to the manager, but we could hear her telling that she did not want to talk to customer.

This is the type of service we get from airtel and I am not satisfied one bit. We changed from cable to Digital service thinking we would get good quality and service. Of course quality of TV service I dont complain. But quality of customer service is horrible. Imagine people who are glued to TV for 24 hours but with no service for almost a day . Now 2 days in 2 months. This is not customer support service, instead Customer Torture service.

I intend filing a complaint in consumer court citing the harassment caused by Airtel's deficient service.

I never expected this kind of service to customers.

An aggrieved Airtel customer,
Suresh

Dated: 17th February, 2009

To,
Head – Customer Care
Airtel, New Delhi

Subject: Continued Harassment by AIRTEL, It’s Employees & DSA’s for the settled account vide no 13152279 and having the phone number [protected]

Dear Sir / Madam,

1. Today Indian telecom & broad band industry is considered amongst the best in the world and companies are making their billions by providing the services to millions o[censored]sers with various regular and value added services. Having had the impression of AIRTEL being the most efficient & honest player in the sector I applied for the broadband connection to avail of the highly promised services by Airtel-New Delhi as per the details mentioned at the end of this letter.

2. The above mentioned connection ([protected]) was installed at my residence in the first week of Sep, 2007 and the plan chosen was based on the recommendation of the Sales Executive representing AIRTEL. At this stage the plan taken was with 2MBPS speed with 2GB download limit.

3. The first bill was fine, but the very next month, I discovered the horror of being tricked into an unviable plan with the receipt of Invoice No –[protected], dated 06/11/2007 amounting to Rs.4526/-, and immediately called the customer care who told me that this might be an aberration and I should watch my usage for another month.

4. As an unsuspecting consumer, I went by what the customer care executive advised and soon discovered the perils of my belief in AIRTEL. This time again the bill was for Rs.2702/- vide Invoice number[protected] dated 06/12/2007. On receiving this bill I called the customer care and informed them about the repeated problem. They suggested that I should go for some 999 plan with 6GB download limit. The plan change reference number provided on 15th Dec, 2007 at 7.25pm by Mr.Sunil Sachdev was 11699515.

5. Post this, for almost two months I started using internet on very specific days when I needed it most for the fear of a huge bill again. Things were ok for a couple of months, but then I was sent a BOMB of a bill vide invoice no.[protected] dated 06/03/2008 amounting to a staggering Rs.15849/-

6. At this juncture, I made several calls to the customer care to look into the matter. To my surprise, the services were taken off and the unending horror of calls from AIRTEL started. After a lot of explanation to a number of people who called up, the matter was finally settled on 29th Sep, 2008 and I made the payment of Rs.5300/- (More than the charges for an unlimited plan for a month) vide receipt no- 569776 (Annexure-A) & Settlement Letter (Annexure-B) from AIRTEL was issued for the same.

7. Having made the payment as per AIRTEL’s desire, I was quite sure that the matter had been put to an end. But, the biggest surprise was yet to come – namely….A fresh Bill of Rs.12, 395/- mailed by AIRTEL customer care on 6th Jan, 2009 vide Invoice number[protected] dated 06/12/2008 on account of the same connection.

8. This is after a span of almost 3 months from the settlement and despite the fact that the ICICI Bank Cheque No.643837 amounting to Rs.5300/- was cleared on 3rd Oct, 2008 and AIRTEL had issued the settlement letter for the same.

9. I have also learnt that my PAN number had been given by AIRTEL to CIBIL as a defaulter.

After having expressed my side of the story, I would want to know the following

1. Why fresh bills were sent despite the settlement?
2. Why was I harassed by AIRTEL employees / DSA’s for the settled account?
3. Why was the name given to CIBIL, despite having settled the account?
4. You have a policy of charging fine for late payment, do you also have a policy of paying fines to customers for harassment by your team?

Point number 3 amounts to “Willful intention to Malign”.

I would request you to provide a clarification for the above and explain why I should not approach consumer court for “harassment” & “willful intention to malign”

Looking forward to an immediate action on the above.

Faheem Khan
[protected]@gmail.com

Airtel Phone Number - [protected]
Installed on - 05/09/2007
Installed at - C-16/2, SFS Flats, Saket, New Delhi-110 017
Total Charges Paid - Rs.17434/- (For less than 7 months o[censored]sage)