Dear Sir/Ma'm,
I'm a consumer using Airtel Mobile connection since I moved to Pune, Maharashtra in the year 2006. I've never had time to analyze Airtel Services. But now I'm seriously facing a lot of problems with the network coverage of Airtel.. After umpteen number of calls, My problem is still not resolved & I'm vexed with their poor service..
I've called Airtel Customer Care and logged a complaint with them in the last week of January 2009 regarding the problem of network coverage. I was given a turn around time of 10 days & was assured a call back.. But I did not get a call back from their end.. I called them again during mid February 2009 a couple of times, to find the status of the problem.. For which, I was given a status that My complain has been escalated to Second Level Team by the Customer Care Representative.. The persons I've spoken to have assured that they will arrange for a call back & told that they are working with My case..
Since my problem is still not resolved, I've visited Airtel Gallery in the location I stay.. For which, I was asked to call a helpline with the number 888 from there.. I called & the resolution given to Me was pure nonsense, as it takes 3 months for my problem to be resolved.. This shows how pathetic is their service to customers after false promises with their marketing..
I don't have any other option, that is why I'm putting forward the problems I'm facing with the service provided by Airtel Network, ,
-- The signal strength is very weak in the location( Viman Nagar, Pune) I stay.. It varies from no signal to two-three points in the antennae of the display..
-- The calls get dropped& voice clarity is very bad even if I stand in the balcony or near the windows because of poor signal strength.. This obviously makes no sense because I'm billed for every single call I make..
-- Whenever I make STD calls, I face the problem of call drop & cross- connection with people I don't know which in turn affects My bill..
I've even changed My handsets to check if it is a problem in the handset.. The problem is still not resolved and am left in vain.. I know it would be an easy option to change to other network services, but the issue is I can't easily change My mobile number.. I'll be obliged if this problem is considered sensitively to take the necessary actions ASAP..
Thanking You Sir/Ma'm,
Yours sincerely,
Suman Amritraj..
Aug 14, 2020
Complaint marked as Resolved
On 1st of Dec 2009 I recieved a call from your executive named as Pooja([protected]). She informed me that your number has been selected for a perticular offer. 55 rps/ month rental, airtel to airtel 10 paisa, airtel to any other/to landline 20 paisa, std 50 paisa, local sms 10 paisa & national sms 50 paisa. This offer will be given to me on my current number for amount of 599 rps, 99 rps will be activation charge and 500 rps will be credited in my account which will be refundable.
Another thing is that if I pay 500 rps more then I will get 500 mins & 500 sms free every month and again 500 rps will be refundable. I can even convert sms into mins(fo example 800 mins & 200 sms).
Finally I can take five more connections with the same scheme for my family too. Calls between these numbers will be absolutely free.
I chose to activate this offer on my number and also to take a new connection for my wife. For that I have to pay 2200 rps to your executive. On 2nd of Dec 2009 one executive came to Andheri seepz to recieve 2200 rps and to fill the form of airtel. He asked me that did pooja mam informed you about handsets? I told him that Pooja didn't told me anything about it. Then I called Pooja on [protected] and asked about it and she informed me that I can get Nokia handsets at very reasonable rates. Nokia 5800 Xpress music for an amount of 4200 rps only. For which I have to pay now in cash. I asked her that is this a joke? She told me no I am project manager here in parel airtel office and working here from past 2 and half years. We are giving this offers to few selected numbers and this offer will closed by 3rd of Dec 2009.
I thought ok...Let me have 2 Nokia 5800 Xpress music handsets. One for me and another for my wife. The total was 10600 rps. I asked her I would like to pay it by cheque or e-payment rather then giving it in cash. She told me that no sir you have to pay now in cash you will get your delivery in the eveniing by 7.30 pm at your seepz gate no 3.
I paid the amount to your airtel executive boy and filled the form. He showed me airtel's id. I said ok no probelm.
Now I am still waiting for my order to be delivered. I have registered this complaint to airtel customer care. Reference number is 29736295.
Today I went to the Airtel's Malad office and they said they can't do anything. I've to file an FIR first.
Airtel has holes in their pockets and they does not realizing it.