Airtel Complaints & Reviews

i have cancelled the conection of airytel postpaid.i have paid 1175/-rs.even i have the uasege of round about 600/- rs.in my bill there is a balance of -39/- rs.i hvae talked to the airtel outlet about the recovery figure.but still the cheque has not been dispeched to me. please do the needful process.my cell no. was[protected]

thanks & regards.

chintan gupta
jamnagar (gujarat)
[protected]

Received a call from Airtel Broadband people on 5th Jan. 2009 evening regarding their offer of 2mbps 779 comboplan with 4 gb free download. I gave my willingness to migrate from 256kbps 399 to 2mbps. They said that it will take 5days to migrate. I agreed.
My broadband stopped working from 6th Jan. 2009 morning.
Jan. 10th, I paid my Airtel Broadband bill at Anna Nagar, & made a complaint at cust. relat. Since she was unable to contact her higher officer, she sent me away saying that she will contact me after two hrs. but did not.
Jan. 11th I called Airtel officer, Vijaylakshmi around 2pm, explained the above matter, since no complaint was registered, a fresh complaint No. 15774840 was registered.
Jan. 13th I insisted the Airtel officer to send an engineer. Engineer Balamurugan arrived in the evening tried his best but in vain saying my USB is at fault hence to get an Ethernet card and fix. Immediately after he left, the hard disk crashed and I lost all valuable business transactions. After he left, bought a new 160GB hard disk and installed OS. and did not fix the Ethernet card I bought (No connecting cable). Tried to log on to my internet but unsuccessful.
I brought new PC unit and connected the modem and installed the software (CD). But did not work.
I brought my daughter's Laptop and tried but in vain. Only then I knew that the Engineer was incompetent.
Jan. 14th tried various means to log on but was disappointed.
Jan. 15th I called Airtel officer Arun and explained but he was unable to help me out.
Jan. 16th I called Rani & then Girija & explained all the above but was unsuccessful. Because of this ordeal I requested them to get me back to my old 256kbps since I was loosing a lot in business. But their reply 'after 25th Jan only my request can be processed' gave me a jolt.
Then I contacted many during the next few days, Gomathi, Shashis, Shankari, Saravanan, Navin, Sudha, Pavithra, Priadarshini
Jan. 19th I contacted Meena, Shashis finaly, Gomathi gave a new Ref. No. 16017382 and with a lot of hesitation agreed to send an engineer but did not. Whenever I contact them they stated telling some excuse.
In the mean time my son-in-law (System analyst) with his laptop came from Bangalore and tested my PC and found out that the router was not connected on Airtel side. He contacted Airtel people and asked them to send an Engineer from Airtel. They gave a different complaint no. 16016458.
Jan 22. Airtel engineer Mr. Lokesh checked with different modems and said that the mistake is on Airtel side and it seems that my router cable is not connected properly. He tried to contact Air tel people and said that he will do the needful and left. But nothing happened due to his family problem but gave the Manager Prosheeds no. 42979468 but all attempts failed.
Jan 24th 6:30 pm Navin gave Co-ordinator’s No. [protected], he regretted for his helpless condition
Jan. 25, 9:45 am Priadarshini – not of much help.
Back to Lokesh – asked me to contact Mr. Shahid 42185858, after confirming this issue with Mr. Lokesh, Mr. Shahid confirmed that the router cable is at fault and it will take two days for them to lay a new cable
Jan. 27, 4.30pm Shahid called and asked me to open the Internet Explorer and proceed as he says and finally, I was able to log on brows the Internet 256kb with a new modem, Lokesh gave.

Finally, Airtel asked me to pay Rs. 723. So I asked Mr. Shahid to explain the matter to the billing dept. and finally, they said that I have to pay for all the days except from Jan 17 to 27, - Rs. 407.27. for 10days o[censored]sage in a month and for the mistake Airtel committed, I am punished. From Jan. 6 to 27 my Internet was non-functional (20 days) due to Airtel’s mistake (router disconnected).
I do Leather Machinery sales and service as a free lancer. During the crucial time of the Leather fair at Chennai, I lost two very important contracts. I went through a lot of stress and mental agony and torture due to Airtel’s mistake.
I request the public to unite to punish such frauds like Airtel and such others of plundering the public like in other developed countries.

My phone no 4301266

I need a duplicate bill of 05.12.08 - 04.01.09 cycle.
Please send thru e-mail if possible.

i got converted my prepaid Sim card to post paid Sim card i give my address proof and my id proof but they dint verify my address after that they cut my phone line and permanently disable my number it is my lucky number in that product section people not response well in my case so i have to apply for consumer court this is my case air tel post paid people very worst

sir,
my friend using airtel company's prepaid connection with no.[protected]. & i want to know incoming & outgoing details for this month (jan09 &feb 09)
plz send my detail's to my e mail id...

respected sir mera paperbill mere address par nahi pahocha hai please usko mere resedence address par bhej diya jaye thanks SAIFUL ISLAM MALIK

Dear Sir,

I would like to congratulate TRAI on its efforts to publish this Consultation paper on Broadband QoS - "Bandwidth required for ISPs for better connectivity and improved quality of service". I really admire TRAI for its initiative, forethought and the enduring work for a better quality of telecom service in India despite apathy from several quarters including the government.

With this letter I would like to bring to your notice a controversial and unfair
decision of Airtel Broadband with subject to "Airtel Fair Usage Policy".
Airtel Fair Usage policy has become the latest nightmare for the customers of
Airtel Broadband.

"Airtel Fair Usage Policy" or AFUP is totally unfair on customers with Unlimited
broadband plans as Airtel has decided to cap all unlimited plans starting from 15GB for 256kbps and reducing the speed to 128kbps for further downloads. Unlimited plans cannot and should not have restrictions on either the promised speed or unlimited data.

As per information/emails received by customers from Airtel, the limit on unlimited plans are as follows:

128 kbps = 10 GB data limit per month - after that speed reduced to 64kbps
256 kbps = 15 GB data limit per month - after that speed reduced to 128kbps
384 kbps = 20 GB data limit per month - after that speed reduced to 192kbps
512 kbps = 25 GB data limit per month - after that speed reduced to 256kbps
1 Mbps = 50 GB data limit per month - after that speed reduced to 512kbps

Airtel users have confirmed that their speeds have been reduced to half of what their package promises.

They site the reasons as that of loss of speeds for other customers connected to the same node. Since some customers use the internet 24X7, the others are at a loss of speed. But isn't that a technical fault by the airtel. Why should the customers be penalized. The plans have been changed without permission and does not live up to what was promised . Aren't the customers being cheated this way? I would like to point out the fact that even if a customers uses his "unlimited" 256kbps plan for just 10 hours a day, his 15GB limit as mentioned above would be crossed in merely 13-15 days. Then what is the use of calling it an unlimited plan?

Once the unlimited broadband data is capped, it ceases to be an Unlimited plan. When the speed is reduced to less than the minimum 256kbps it ceases to be a TRAI defined broadband connection. Airtel in fact is violating the very
TRAI definition of broadband connection in India and this will be a very serious lapse by Airtel.

Airtel had merely suggested AFUP in its response to TRAI's consultation paper on "Bandwidth required for ISPs for better connectivity and improved quality of service". But now Airtel has gone ahead and implemented AFUP. This means that Airtel is enforcing data transfer limits on their supposedly unlimited plans without the consent of TRAI or its own customers. Does this not amount to cheating or fraud on its customers and in direct violation of TRAI's guidelines on broadband?

We have always believed Airtel to be different from other ISPs in India.They have always charged a premium and continue to do so for unlimited plans. Initially everything felt just right with Airtel Broadband. But things are apparently changing for the worse. Only TRAI can protect consumer interests from the wrath of such mind numbing decisions that put barriers in nascent growth of broadband in India.

Lots of Airtel's users have posted their grievances in various forums and blogs.

You can see story unfolding here :-


I sincerely request you to consider this letter as a complaint against unjust Airtel Fair Usage Policy and/or any other ISP in India which indulges in putting barriers in broadband speed/data caps and thus hindering the growth of broadband in India.

I would like TRAI to investigate the reasons behind implementation of such a policy by Airtel that hinders growth and that is contrary to TRAI's guidelines.

I look forward to the speedy resolution of this problem and I sincerely hope that you will do the needful and ensure the interests of telecom consumers in India are safeguarded.

regards

I have an Airtel prepaid connection bearing no. [protected] on 20th Feburary my balance was Rs. 193/- after deduction Rs. 30/- for devotional pack it became Rs. 163/- after this i made about 3 or 4 local calls the balance became Rs. 159/- approx. but in evening time the balance was shown only Rs. 59/-. I made a complaint to Customer Care Center about the problem (complaint No.[protected]). They replied that due to software problem the amount is deducted and will be refunded in 48 hrs. On 22.02.2009 I recharged my phone by Rs. 100/-, after recharging the balance was Rs. 146/- (approx) but agin in the evening time my balance was shown only R. 0.21 again i complaint to CC (complaint No.3361200) and was told that the amount will be refunded on 24.02.2009. on 24.02.2009 only Rs. 50/- credited to my account. On 25.02.2009 Rs. 50.18 was deducted from my account. In this situation I am unable to call anywhere. you are requested to kindly refund my full balance and give me my call details to my mail ID

i read a few more complaints against airtel which were exactly about what has happened with me...
i got three messages from some no

"thanks for using value pack service on airtel wap. you've been charge rs99. enter fun zone htt://igmobi.com"

and

"thanks for downloading javagame from airtel live wap service. you have been charged rs 15. enter fun zone htt://igmobi.com"

and

"thanks for using value pack service on airtel wap. u've been charge rs99. enter fun zone htt://igmobi.com"

i don't know these sites... i don't know any java games... who has done it...? it has not been done from my handset or my sim number by me or anyone i know for sure... i think this is matter of concern for the service providers... hoping for some action in this regard...

I made a complain No. [protected] on 21/02/2009 that a sum of Rs. 100/- deducted from my balance whereas my blance was 163/- they show my balance is 62/- Rs. I have not availed any services nor activated any services from them on but till date i have not been refunded the same. Again I recharged my phone with Rs. 100/- recharge voucher on 22.02.09 at that time my balance was Rs. 146/- when I tried to call at night the answer was you have not suffieint balance to call. Again i contacted to customer care the answer was not satisfactory. It is requested that refund my above money at the earliest so that In future I can trust your services.

I am using a Airtel pre-paid connection no. [protected].On 24 Feb 09 at around 15.40 hrs a amount of Rs. 125 and 99 was deducted from my balance. I got two msgs thanking me for down loading games from Airtel live, whereas i havent downloaded anything.When i contacted customer care they were not in a position to solve my problem. If this is the way BHARTI AIRTEL wants to make money then its disgusting.I really feel bad and angry for subscribing such a hopeless network