Dated: 17th February, 2009
To,
Head – Customer Care
Airtel, New Delhi
Subject: Continued Harassment by AIRTEL, It’s Employees & DSA’s for the settled account vide no 13152279 and having the phone number [protected]
Dear Sir / Madam,
1. Today Indian telecom & broad band industry is considered amongst the best in the world and companies are making their billions by providing the services to millions o[censored]sers with various regular and value added services. Having had the impression of AIRTEL being the most efficient & honest player in the sector I applied for the broadband connection to avail of the highly promised services by Airtel-New Delhi as per the details mentioned at the end of this letter.
2. The above mentioned connection ([protected]) was installed at my residence in the first week of Sep, 2007 and the plan chosen was based on the recommendation of the Sales Executive representing AIRTEL. At this stage the plan taken was with 2MBPS speed with 2GB download limit.
3. The first bill was fine, but the very next month, I discovered the horror of being tricked into an unviable plan with the receipt of Invoice No –[protected], dated 06/11/2007 amounting to Rs.4526/-, and immediately called the customer care who told me that this might be an aberration and I should watch my usage for another month.
4. As an unsuspecting consumer, I went by what the customer care executive advised and soon discovered the perils of my belief in AIRTEL. This time again the bill was for Rs.2702/- vide Invoice number[protected] dated 06/12/2007. On receiving this bill I called the customer care and informed them about the repeated problem. They suggested that I should go for some 999 plan with 6GB download limit. The plan change reference number provided on 15th Dec, 2007 at 7.25pm by Mr.Sunil Sachdev was 11699515.
5. Post this, for almost two months I started using internet on very specific days when I needed it most for the fear of a huge bill again. Things were ok for a couple of months, but then I was sent a BOMB of a bill vide invoice no.[protected] dated 06/03/2008 amounting to a staggering Rs.15849/-
6. At this juncture, I made several calls to the customer care to look into the matter. To my surprise, the services were taken off and the unending horror of calls from AIRTEL started. After a lot of explanation to a number of people who called up, the matter was finally settled on 29th Sep, 2008 and I made the payment of Rs.5300/- (More than the charges for an unlimited plan for a month) vide receipt no- 569776 (Annexure-A) & Settlement Letter (Annexure-B) from AIRTEL was issued for the same.
7. Having made the payment as per AIRTEL’s desire, I was quite sure that the matter had been put to an end. But, the biggest surprise was yet to come – namely….A fresh Bill of Rs.12, 395/- mailed by AIRTEL customer care on 6th Jan, 2009 vide Invoice number[protected] dated 06/12/2008 on account of the same connection.
8. This is after a span of almost 3 months from the settlement and despite the fact that the ICICI Bank Cheque No.643837 amounting to Rs.5300/- was cleared on 3rd Oct, 2008 and AIRTEL had issued the settlement letter for the same.
9. I have also learnt that my PAN number had been given by AIRTEL to CIBIL as a defaulter.
After having expressed my side of the story, I would want to know the following
1. Why fresh bills were sent despite the settlement?
2. Why was I harassed by AIRTEL employees / DSA’s for the settled account?
3. Why was the name given to CIBIL, despite having settled the account?
4. You have a policy of charging fine for late payment, do you also have a policy of paying fines to customers for harassment by your team?
Point number 3 amounts to “Willful intention to Malign”.
I would request you to provide a clarification for the above and explain why I should not approach consumer court for “harassment” & “willful intention to malign”
Looking forward to an immediate action on the above.
Faheem Khan
[protected]@gmail.com
Airtel Phone Number - [protected]
Installed on - 05/09/2007
Installed at - C-16/2, SFS Flats, Saket, New Delhi-110 017
Total Charges Paid - Rs.17434/- (For less than 7 months o[censored]sage)
Aug 14, 2020
Complaint marked as Resolved 
up at the second floor due to poor coverage from first floor but guess what airtel charged 300 rs extra for placing
antenna in second floor saying its cost towards the additional few feets of wire provided .So she had to spend 2300
instead of 2000 on the very first day -Is this a fair business ?
Exactly after 6 months and 1 week, Tv signals were completely lost .she called the customer service for assistance
and they said that she has to recharge for 300 rs then only they will take the complaint else they will just
disregard not even bothered to satisfy the customer service manager explicitly said "do whatever you can"-worst
customer service we had ever seen.She had no option other than to pay 300rs because she already subscribed for 1 yr
plan but to her surprise they said that this 300 rs recharge fee will not be added to the subscription account .Its
just a fee(then why r they calling this as Recharge) to have one of their technician to look after the issue.I
prefer they would have call this additional fee as a fee rather as recharge because whoever reads the supportive
document thinks that they will get additional service towards the recharge amount but certainly it is not.We are
completely dissatisfied with this service .utter monkey business.