TO WWW.[protected]@AIRTEL.IN
THE MANAGER
AIRTEL DIGITAL TV
SUB- COMPLAINT AIRTEL DIGITAL TV ( I D NO [protected] )
We went to big bazaar on the 25 of January, 2009 to purchase two airtel digital TV sets. During that time your airtel representative had advertised us your airtel digital TV set scheme {representative’s name is Ujjal Borah}. We wanted to buy two of your airtel digital TV sets, so we asked him about we going to get. he said he would contact the “airtel” higher authority to enquire about the scheme. half an hour later, he said if we purchase the two digital TV set up box, the price of the two TV sets would be Rs 1099/ each. He would also deliver Rs 250 each in the account of both the sets {that is Rs 500}
On the 27 of January, 2009, evening, your engineer came to install both of the digital TV sets. he came to install only one disc antenna for both the set up box. We asked that if he had installed only one antenna for two set up box, what is the profit we are Going to get. I said that the airtel digital TV sets which i had purchased were on two separate bills{big bazaar bill no 57/t63, 58/t63}. We came to realize from your engineer that my ID is 1 and because of this they had connected as a primary and secondary connections. I was quite surprised and said that if I have purchased the two digital TV sets on two separate bills, also for two separate families. so it is quite difficult for monthly recharge combinely. then your engineer connected me to your sales executive Manager ”Mr. Tridip sharma” {phone no [protected]}. then he said that the big bazaar had made my id 1{which i was unaware of} and received a package of Rs 500/ for set up box. He said to take up the package for one month, then he said he would make me two ID separately for two connection . So, for one month, we enjoyed the package.
Suddenly on 4 of february, 2009, the connection was snapped. When I Confirmed on toll free no, to my uttermost surprise, we came to know there were no such type of packages of Rs 500/ free for one ID, two digital set up box... We complained to big bazaar, after which the fourth floor Incharge “Mr. Abhisekh” {phone no [protected]} said it was total cheating and asked if we wanted back the money or wanted to compromise. I said I wanted my two separate IDS for two separate families, which is according to my separate bills. He connected me again to Mr. Tridip sharma. Mr. Sharma said all this was due to miss- communication between airtel and us, also already he had communicated with airtel head office through e- mail and there is no such type of package available for big bazaar and he said only to recharge. He also promised to solve the problem within two days not only for setting up two antennas but also for two separate IDS.
After recharging i have got my channels back, but according to his promise He has not taken any further steps towards installation. On 7th february, 2009, the whole day I tried to connect Mr. Tridip sharma, but he did not receive the phone. At last, in the evening his sub- coordinate attended my call and said that he knew my problem from Mr. Tridip sharma. He gave me advice to complain to the toll free no and say my complaint, After which they (toll free no) would give me a complaint number and against this complaint number they would solve my problem. But things happened opposite my expectations when they said {member of the toll free no} that there are no such facilities available. and for two ids I have to pay separately.
I expect your quick response and reply regarding this matter and take necessary solution immediately.
MY EMAIL ID IS-
[protected]@yahoo.co.in & das.[protected]@yahoo.com
My Address
MR. DHRUBA JYOTI DAS
HOUSE NO 07 PUBERUN PATH
HATIGAON, DISPUR
GUWAHATI -781006
PH [protected], [protected]
Aug 14, 2020
Complaint marked as Resolved 
Airtel broadband connection # :[protected]
Airtel Account # : 14291938
Address: D-232, Ground Floor, Sarvodaya Enclave, New Delhi - 110017.
I have a connection of airtel broadband from November 2008 and took 555 combo plan of airtel.
On my very first bill, amount was Rs.1273 from the period of Nov 12th - Nov 17th...
As a customer i was never told of my billing cycle and that the bill will be on pro-rata basis...
I called up airtel and got it sorted and it took me a month to get a resolution after myself calling airtel to collect the payment repeated number of times...
Each time the executives said they'll look into it and get the amount waived. I wasn't reassured though..I called up the customer care again after a couple of days and asked them the status of my previous complaint. The reply I got was that a mail has been forwarded to the requisite department and they're looking into it. I asked them to please call me up about the status of the complaint whenever there's an update.
I did not get any calls in the next 3-4 days. So I called the customer care again, and told them that I'm fed up and that I will only pay my normal monthly bill of Rs 785 and nothing extra. The person at the other end offered his apologies and said he'l surely get the amount waived and get me unsubscribed from the stupid service. Meanwhile, waiting for their call, the bill due date went off.and I got a call from the airtel billing department asking me to pay the bill. I told them that you first get my complaint resolved and then I'; pay the bill. he said.."sir, you at least pay your normal monthly bill. I'l definitely get the extra amount waived off in the next bill".
The bill for the month of Dec 2008 came as current charges of Rs.363.84 and a total of Rs.449.00... Reassured, i made the payment for that month...But that was not the end.
To my biggest shock the 3rd bill that i recieved in the month of January 2009 was for Rs. 7, 904.95.
On aksing for explanation, i was told that my internet usage was very high..on checking the statement i was also biiled for the times when i was not home...
My husband who has suffered from a massive Brain Haemmorhage and he cannot even use the internet as he was hospitalised and had vitereoues haemmorhage and was not able to see from both eyes.
I know that I have not used the same and airtel is demanding wrong money from me.
In that whole unpleasant experience of hospitals, i had to face this challenge with spending hours on airtel customer service departments, having being transeferrd from one deptt. to another and getting calls disconnected every now and then, telling the same whole story to different executives, asking for disconnection immediately but getting to hear a NO always... And on top of it, getting calls back (which was once or twice) by airtel executives and being spoken to me very rudely and getting harrassed by them.
As a regular customer of airtel, i don't think that i deserve all this at any cost, NO MATTER WHAT...
On 24th Of january 2009, i finally requested my connection to be disconnected and to resolve the issue, but till date no resolution has been given and neither has the connection been disconnected.
Can you please look into the matter. and get the bill corrected.
Thanking you in anticipation..
Warm regards,
Harpreeet K. Chaudhry