Airtel Complaints & Reviews

Dear All Concerns,

after so many mail & reminders to airtel now i dont have so much patience for waiting of your reply, because i am geetting mentally harssment. so please get ready for legal notice from consumer Forum

FYI:- Find below mail which sent to airtel

Dear Mr. Tyagi,

Thank you for contacting Airtel.

We understand from your previous interaction dated 04/01/09, you had expressed concern over incorrect plan activated for Airtel 444 plan for your Airtel number [protected] and also expressed concern over the wrong commitment given by executive and requested for waiver.

We regret for the delay in reply due to technical constraints. We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.

Your bill plan has already been changed to Airtel 444 Plan with effect from 26 December 2008 as per your request.

You can also confirm your bill plan details by sending a message as BILL PLAN to 121 [toll free].

Regarding your concern over the wrong commitment given by executive and requested for waiver, We would like to inform you that your concern has been forwarded to the respective department. Your Service Request number for the same is 20172159. We kindly request you to make note of this service request number for future communication and correspondence.

We would revert to you via voice call or message by 14/01/09. We request you to kindly cooperate with us till such time.

You can also know the status of the Service Request number by dialing *121# (toll free).

We appreciate your patience and understanding in this regard.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Dhanush
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----


boss when you are reply u?are always says that you are reply in 72 hrs and
give me the waver but you never reply i dont see this type of customer
service in my life i never sugest to my friends to use airtel

warm regards
rahul tyagi
[protected]
On Sat, Jan 3, 2009 at 8:40 PM, rahul tyagi <[protected]@gmail.com>wrote:
the name of sales reprasentitve is chandan (team leader) and he is working
in nehru place in any agency and i dont have his mobile number and i want
waver
regards
rahul tyagi
[protected]
On Thu, Dec 25, 2008 at 6:48 PM, [protected]@airtelindia.com <[protected]@airtelindia.com>
wrote:
Dear Mr. Tyagi,

Thank you for contacting Airtel.

We understand from your previous interaction dated 25/12/08, you had
expressed concern over incorrect plan activated for Airtel 444 plan for
your Airtel number [protected].

We understand your concern and will work towards resolving the same.

Your concern for Bill plan change to Airtel 444 plan has already been
forwarded to the respective department. Kindly quote the Service Request
number 19931021
?in any future communication about this concern and the bill plan would be
changed in your Bill cycle.

Alternatively, you can also know the status of the Service Request number
by dialing *121# (toll free).

Further, we are unable to process your concern as the details provided on
plan commitment for Airtel 444 plan are not sufficient to take necessary
action and despite our best efforts, we have been unable to establish
contact with you. Hence, we request you to provide the below mentioned
details ?with date to enable us to initiate further action:

1. ? ? ?Name of the sales executive.
2. ? ? ?Contact number of the sales executive.
3. ? ? ?Name of the Airtel Relationship Center.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Kamesh
Customer Care Executive
Bharti Airtel Limited




---- Original Message ----


when your ?72 hrs are?gone where is your reply
rahul tyagi
[protected]
On Fri, Dec 19, 2008 at 8:25 AM, [protected]@airtelindia.com <[protected]@airtelindia.com>
wrote:
Dear Mr. Tyagi,

Thank you for contacting Airtel.

You have expressed concern over the incorrect plan activated for your
Airtel number [protected].

We understand your concern and will work towards resolving the same.

Please be informed that the plan would be activated as per the SEF request
and further with regards to your concern we request you to contact the
Airtel Showroom to see your SEF documents to initiate further action on the
same.

Please find attached the Airtel Relationship Center details for your kind
perusal.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Madhura
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----


Dear sir

I?have got a new connection([protected]) from your company under a plan of
444 in which 444min are free (local or std) whis was? start on 15sep08 and
bill is generate on 27of sep.As per your policy i?hope to recived my bill
in next 10 days but i dont recived. Then i talk in customer care they told
me he send the duplicate bill during this period i pay bill reguraly. On
14/12/08 i got my three bill one is duplicate & two?is orignel.I?am
surprised to see that my? plan is 249 jack pot plan than?i call to customer
care to mr amandeep pal on 14/12/08 he sad to me that in this case he
transfer the call to our senior after 20 min put?me on hold?he told me that
he arrange for me a back call & i recived the call with in 48 hrs after?72
hrs on 17/12/08 ?i again call to customer care than i talk to mr parchit
he told me that my requst is in open stage &i definatly recived the call
til 18/12/08 but till now i dont recived any call i am surprise that your
staf?dont have time to talk to customer ?i want to know that this is your
customer service. So i want to change my bill plan and deduct the total
amount that i pay extra otherwise i go to cunjumer court and reply me as
soon as posible

Warm Regards
RAHUL TYAGI
LIFESTYLE INTERNATIONAL PVT LTD
GREAT INDIA PALACE MALL
SEC-38A NOIDA
[protected]
This e-mail and any files transmitted with it are for the sole use of the
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The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
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to exercise control or ensure or guarantee the integrity of/overthe
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This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.





--
1985
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This is to complaint regarding Prepaid recharge facility availed through Internet Banking. I have been using my Internet Banking facility provided by ICICI Bank for recharging my prepaid mobile connection with AIRTEL India in the past. In the last two transactions that were carried out on 06 and 25 Feb 2009 for a recharge of Rs. 1000.00, each I was given a talktime of only Rs 888.00 on each occasion against the full talktime that I have been previously receiving. The customer care dept is totally clueless about it and I was told that they would get back to me. This however has not happened. Calling up customer care only results in the customer being directed from one operator to another with waiting period sometimes being as long as 10 minutes. will someone pls address this problem. My mobile no is [protected]...
Regards

Respected Sir/Madam,

I have purchased a AIRTEL connection postpaid number ([protected] in high rented plan with data card in cost:-3000/-) of last month (Feb.) from NEW VISTAS, Gandhinagar Kullu.(H.P) for official purpose. I am so harassed due to wrong commitment by the above noted AIRTEL office executive. Because before purchasing the connection I am confirming the whole information like data card downloading speeds, tariff plan and all things from your office. But when I have purchased the connection they are changed and there commitments. I am already AIRTEL postpaid connection holder from last 7 years I was fully satisfied with AIRTEL service and am also using your 299/-unlimmted GPRS plan in the cheap amount and here they are providing same service in 3000 with rent. After purchasing the same I m feeling that AIRTEL cheated with me. They have to committed speed 253.8 downloading speed. but speed is very funny. Always 8 to9 .when I have selected your service at here I m so glad after using the same .Nobody helps me at here and above office employee ignored for return the data card stick. I am affording this hugely loss. First time I am using AIRTEL third class service at now at here. When I am demanding another AIRTEL data card concerning person from above noted address then they have to provided me a cell number of your employ the they will also harassed to me with abusly language. Then i submitted a request of disconnect the above number at Kullu office on 14 Feb. 2009 and I told him for clear my pending bill but they ignored for that but they have not disconnect the connection. Now is still continuing. And bill is increasing now day by day .here customer care service also lazy. I have been reminding to above office customer care executive for disconnect the connection and they are not providing right way. Now my bill is 800/- and tell me what I do in this condition.


PAWAN KUMAR
Alternate No.[protected], [protected]

My email id:- [protected]@yahoo.co.in

It is extremely unfortunate that I should be e-mailing you once again, regarding this.

I am yet to receive the refund, which was supposed to be processed by
21 FEB-2009 11.24.

-----Original Message-----
From: Care.[protected]@airtel.in [mailto:Care.[protected]@airtel.in]
Sent: Thursday, February 19, 2009 1:27 PM
To: Picardo, Tony
Subject: Re: complaint

Dear Mr. Picardo,

Thank you for writing to us at Airtel Business Services.

We acknowledge the receipt of your mail dated 18th Feb, 2009.

We apologize for the inconvenience caused to you.

We have registered a request for Refund amount with the reference number
17084506 and will be processed by 21-FEB-2009 11.24.


Dear Sir,



I had a recent experience with Airtel which smells like a scam, hence I
would like to bring it your attention. If this is not the right forum to
bring this up kindly let me know the ID or Phone number to escalate this.



I opted for a Airtel Broadband connection for my home on my wife's name,
subsequently the Airtel representatives (Venkatesh [protected]) come to my
house and inspected the premises and collected Rs 1000/= towards
installation. (Application No: BA212702) He told me that he would come the
next day for installation, he did not turn up that week so tried reaching
him and he was not accepting my calls, i called up the call center (
[protected] and spoke to a representative Asha and was told that my
application was rejected due to non feasibility. Since Venkatesh had done
the due diligence i demanded to know why Rs 1000 was collected in the first
place and to speak to her Manager John, who assured to find the details and
update me in the next twenty minutes. However this did not happen.

On discussing this with my colleagues in office I came to know that many of
them had a similar experience.

Would like to know if Airtel operates this way or there is a scam here.

Dear sir,
I had registered the speed flirt services in Airtel wap and now I don't want to continue this services so plz deactivate it by today itself I had already registered several complaints to customer care so plz the needful by today it self.

[protected]

I am Linson thomas.. I am using Airtel sim since last 2 years. My mobile number is [protected]. My call charge was 75paisa to all local mobile phones. one day i call the offer enquiry number 51561. on that there was recorded message "Inorder to call all airtel numbers at 30 paisa /min i forced to join daily rental pack of Re.1. For the cancelation of that offer and goback to the previous plan all i need is to recharge with Rs.3.
I recharged for Rs.3 & my call rate changed to Rs.1/local call.
I called customer care but they replied "whenever you recharged with Rs.3, your plan will changed to general plan instead of your previous plan".
But the recorded message was "Inorder to go back to your previous plan you must recharge for Rs.3"
What i will do...
The recorded message was still there on the number 51561 for a long days...
What i will do to get my previous plan??

Dear Sir,
Now facing different problem in my Sim card(AirTel Card)...
3 months ago because of some problem my sim card registration got failedlast week so i get the duplicate number from Airtel(mumbai-lower parel)... after activation insert the card to my mobile(Nokia n72or Nokia 1100) its shows display for my mobile "SIM CARD UPDATE STARTED" ... after the Msg Signal is disconnected after 10 or 15 mins take for signal...i replaced my sim but having same problem

Pls help me wat we Do...

My Mail: [protected]@yahoo.co.
amey
[protected]

unsubscription to yahoo zone
dear sir
today I got an sms which states"dear user, yoursubscription to yahooi zone willbe renewedin 2 days.you will be charged rs 10/.To unsubscribe please click here http;//203.199.114.183/yzu.wml sender 58243 message centre =[protected].
when I replied to unsubscribe I got reply invalid end format
please help me to unsubscribe to this and help me my cell no is [protected]
thank u

I HAD TAKEN NEW POST PAID CONNECTION FROM AIRTEL CONNAUGHT PLACE, NEW DELHI OFFICE OF AIRTEL ON 25TH FEB, 09. I WAS TOLD THAT MY CONNECTION WILL BE ACTIVATED IN 24 HRS BUT AS ON 28TH FEB, 09 7 PM MY CONNECTION IS NOT ACTIVATED. I HAVE SPOKEN TO EXECUTIVE MR NITIN ON HIS MOBILE BUT HE IS NOT HELPING ME. SO KINDLY LOOK INTO MATTER.

I have submited all the required document for re-issue of "AIRTEL SIM card" at airtel office at BADI SADAK, JALNA-431203 Maharashtra.
Now that office is closed.So i submiteed again all document to antoher airtel office "SANDEEP TRADERS" office in on OLD MONDA, BUS-STAND ROAD, JALNA-431203, Maharashtra.
"When i call to customer care they say document not recived and that airtel office say we have forwarded document" this is happening from 1 month.
I have submitted documet 5-6 times.
Today it is nearly 1 month complete i have applied for reissue of Airtel SIM card.

I got SIM CARD NO[protected] my mobile no is [protected].
Card shows network range but incoming and outgoing is blocked.
Please Help me,
Thanks,
Pranil Sonar

Since last 1 month I have been getting sms from numbers “64611010” & “53776” and every time I get a message from these numbers, Airtel charges Rs. 10 for these incoming message.

I have logged 4-5 complaints for the same with Airtel helpdesk and every time they say that I have subscribed to these services and they give a commitment that they would unsubscribe the same in 48 hours but nothing is done. However the reality is that I have never subscribed for these services on my mobile and till date nothing has been done on part of Airtel to stop these error payments which are being charged to me.

It is frustrating that even after 4-5 complaints to Airtel Helpdesk nothing has been done by Airtel Authorities so far. Would request you to please do the needful and I am quite sure that there would be other employees on Corporate plan getting these kind of sms.

Also there has been no response from the email ID [protected]@airtelindia.com. Please find enclosed the mails which I have sent so far. It really shows the pathetic state of affairs in which Airtel helpdesks are run and how they give false commitments.

There are have been commitments from various floor managers like Pooja & Subhir but nothing has been done so far except false commitments.

Airtel Mobile Office priced at Rs.20/- is supposed to be for a day (24hrs) internet browsing. However, activation/de-activation time is not always on 24hour basis. They de-activate early and MIGRATE the connection to a scheme @ Re.0.30/50kb without the user's consent. Within hours, one can loose the entire balance in a pre-paid connection. I experienced this recently and found my entire remaining amount lost. GPRS internet users on Airtel please be aware. They are looting the customers in the name of GPRS access without the user's knowledge.

I had subscribed to Airttel WAP and then logged out and disconnected WAP. Initally i received the subscription email saying every 7 days Rs.10 will be decucted. But now i am not using WAP still i get sms which deducts rs. 20 every two days and the website given to unsubscribe show error. Please disconnect this Airtel WAP form my number [protected] immediately,

Post paid SIM not received
I requested a prepaid connection to post paid connection 3 weeks back at PUNE, Chinchwad. The Airtel person came to my company to collect the documents & charges. After a rigorous follow up my pre paid SIM card is blocked while i am yet to receive the post paid SIM card. The Airtel person (SHASHIKANT - [protected])) is not even picking up my calls since last few days.

THIS HIGHLIGHTS THE POOR SERVICE OF AIRTEL.

Now i don't understand what has to be done.

Nitin kumar
[protected]

Hi,

My mobile number is +91 [protected] and I have been using international roaming service in UK on this number since 28th October, 2008. But since yesterday afternoon, I could not register with the mobile service providers in UK.I have tried with three different handsets but the problem still persists.

The airtel customer care does not seem to have any clue about this. A rectification of service on this phone is requested at the earliest.

Thanks,
Dheerendra R.

A deduction of Rs.630/- has been made from my outstanding balance on 25.2.2009 from my Airtel Prepaid Number [protected] on account of various Airtel Service like 64611010, 64611015, 64611099 etc.whereas I has neither subscribed any of such service nor downloaded any of these contents. I simply tried to login Yahoo Messger WAP portal but failed time and again. The matter was brought to the notice of Customer Care at 121 as well as GPRS technical helpline but no satisfactory reply was given.

This is also brought to the notice that I am using this number from November, 2003 and I have never downloaded any of such contents ever. The matter may be looked into failing which I will be compelled to discontinue the said number due to the charges willfully imposed for the services not utilised by me.

Hello sir i user of airtel mobile office in UP (east).
now i m bihar and i use mobile office in rooming ...everything is ok but when use internet in my laptop then after few second or min connection break.
Then i reconnect easly connect .i have in realy in problem

Hi

I have a Airtel number where in, i have been getting unsolicited and abusive calls from a number which is never displayed on my display (Nokia 6610). As far as i know CLIR (Calling line identification Restriction) is activated on the caller's phone.

i'm just wondering if it is possible to identify the number of the person. Does anyone have any info about this?

Please Help

i have cancelled the conection of airytel postpaid.i have paid 1175/-rs.even i have the uasege of round about 600/- rs.in my bill there is a balance of -39/- rs.i hvae talked to the airtel outlet about the recovery figure.but still the cheque has not been dispeched to me. please do the needful process.my cell no. was[protected]

thanks & regards.

chintan gupta
jamnagar (gujarat)
[protected]

Received a call from Airtel Broadband people on 5th Jan. 2009 evening regarding their offer of 2mbps 779 comboplan with 4 gb free download. I gave my willingness to migrate from 256kbps 399 to 2mbps. They said that it will take 5days to migrate. I agreed.
My broadband stopped working from 6th Jan. 2009 morning.
Jan. 10th, I paid my Airtel Broadband bill at Anna Nagar, & made a complaint at cust. relat. Since she was unable to contact her higher officer, she sent me away saying that she will contact me after two hrs. but did not.
Jan. 11th I called Airtel officer, Vijaylakshmi around 2pm, explained the above matter, since no complaint was registered, a fresh complaint No. 15774840 was registered.
Jan. 13th I insisted the Airtel officer to send an engineer. Engineer Balamurugan arrived in the evening tried his best but in vain saying my USB is at fault hence to get an Ethernet card and fix. Immediately after he left, the hard disk crashed and I lost all valuable business transactions. After he left, bought a new 160GB hard disk and installed OS. and did not fix the Ethernet card I bought (No connecting cable). Tried to log on to my internet but unsuccessful.
I brought new PC unit and connected the modem and installed the software (CD). But did not work.
I brought my daughter's Laptop and tried but in vain. Only then I knew that the Engineer was incompetent.
Jan. 14th tried various means to log on but was disappointed.
Jan. 15th I called Airtel officer Arun and explained but he was unable to help me out.
Jan. 16th I called Rani & then Girija & explained all the above but was unsuccessful. Because of this ordeal I requested them to get me back to my old 256kbps since I was loosing a lot in business. But their reply 'after 25th Jan only my request can be processed' gave me a jolt.
Then I contacted many during the next few days, Gomathi, Shashis, Shankari, Saravanan, Navin, Sudha, Pavithra, Priadarshini
Jan. 19th I contacted Meena, Shashis finaly, Gomathi gave a new Ref. No. 16017382 and with a lot of hesitation agreed to send an engineer but did not. Whenever I contact them they stated telling some excuse.
In the mean time my son-in-law (System analyst) with his laptop came from Bangalore and tested my PC and found out that the router was not connected on Airtel side. He contacted Airtel people and asked them to send an Engineer from Airtel. They gave a different complaint no. 16016458.
Jan 22. Airtel engineer Mr. Lokesh checked with different modems and said that the mistake is on Airtel side and it seems that my router cable is not connected properly. He tried to contact Air tel people and said that he will do the needful and left. But nothing happened due to his family problem but gave the Manager Prosheeds no. 42979468 but all attempts failed.
Jan 24th 6:30 pm Navin gave Co-ordinator’s No. [protected], he regretted for his helpless condition
Jan. 25, 9:45 am Priadarshini – not of much help.
Back to Lokesh – asked me to contact Mr. Shahid 42185858, after confirming this issue with Mr. Lokesh, Mr. Shahid confirmed that the router cable is at fault and it will take two days for them to lay a new cable
Jan. 27, 4.30pm Shahid called and asked me to open the Internet Explorer and proceed as he says and finally, I was able to log on brows the Internet 256kb with a new modem, Lokesh gave.

Finally, Airtel asked me to pay Rs. 723. So I asked Mr. Shahid to explain the matter to the billing dept. and finally, they said that I have to pay for all the days except from Jan 17 to 27, - Rs. 407.27. for 10days o[censored]sage in a month and for the mistake Airtel committed, I am punished. From Jan. 6 to 27 my Internet was non-functional (20 days) due to Airtel’s mistake (router disconnected).
I do Leather Machinery sales and service as a free lancer. During the crucial time of the Leather fair at Chennai, I lost two very important contracts. I went through a lot of stress and mental agony and torture due to Airtel’s mistake.
I request the public to unite to punish such frauds like Airtel and such others of plundering the public like in other developed countries.