Airtel Complaints & Reviews

Dear Sir,

My Mobile no is: [protected]

I got message “Thanks for using dada resub 10 service on airtel wap you have been charged Rs. 10”

So please Deactivate 64611010 service from my mobile

My charges is cutting from 26/12/08 till date

sir
i am airtel distributor.my AYYAN MOBILES MAC number is [protected] FOC.
sterday night i lost my mobile([protected]).so for that i made a call to TSM GURU-Erode District(tn)and asked the region of my mobile tower but they not respond me well sir..They asked me to submit File copy from police station..but police not providing the copy..Really i felt very bad about airtel TSM GURU GROUP(Erode district).
I am distributor but not get valid information from them.then how airtel customer wil get ??????
Suppose in my situation any of customer suffer mean how can i help them???
finally one thing sir, i[censored] dont want then cancel my distributor….
Please take immediate action in this fault….
Thanks and regards
contact number is:[protected]
Sudhakar.P
[protected]@india.com

Rekha H here ...I had lost my cell and hence wanted to block my sim. I called up customer cre and to my shock i see that there is no way that u can block a prepaid airtel!!!disgusting. To my anger it also fuled that the people there themselves dont have any clarity as to the procedure for filing a complaint even if it was possible. Then i tried calling enquiry or greiviences to the customer care, no the reply came: some time that no does not exists, some time caLL recieved but when i am choosing option 9 for talk to customer care executive the call disconnect or reply comes check the number you had dialed.I really dot know what is it? There is no way to block a sim?

Dear Mr. Banjan,

Thank you for contacting Airtel.

You have expressed concern over call charges between your Airtel numbers [protected] to 36 after conversion from Company paid to Self paid.

We understand your concern and will work towards resolving the same.

Please be informed that the above mentioned mobile numbers are currently under Combat II plan and you can retain the same plan after conversion from Company paid to Self paid. You can also get the same calling benefit between your group mobile numbers. We request you to retain the same plan for the mobile numbers while conversion from Company paid to Self paid

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Rajeshwari
Customer Care Executive
Bharti Airtel Limited.

---- Original Message ----

Dear Mr ganesh,

Thank you for your reply.
The information provided from your end is not correct. As per my service
request on 18th Nov 2008.I have already canceled my mobile connection.This
Delay to close account from 18th to Nov to 8th DEC is from AIRTEL.
As per my visit to your Borivali Relation center on 20th Nov 2008.They
guided me to pay Rs.2001/- the same has been paid from my end.Please clear
your internel matter.Please communicate to your airtel relation center -
Borivali.
Hence, I will not pay this bill which is not used by me.
Also refer my first E-mail send to you.I have clearly mention the dates I
have given request.
Please reverse my balance deposit of Rs.500 as earliest.
Awaiting positive reply as earliest.

Thanking you.

Regards,
Amit Parekh
Mobile:-[protected].


On Wed, 24 Dec 2008 [protected]@airtelindia.com wrote :
>Dear Mr. Parekh,
>
>Thank you for contacting Airtel.
>
>We understand from your previous interaction dated 05 December 2008, you
have expressed concern over delay in cancellation of your Airtel number
[protected].
>
>We understand your concern and will work towards resolving the same.
>
>Please be informed that as per the Service Request number 19611539, the
mobile number [protected] has already been temporarily deactivated with
effect from 08 December 2008 and it will be permanently deactivated within
90 days from the date of temporary disconnection.
>
>There is an outstanding of Rs.498.77/- in your account and unbilled amount
of Rs.0/- as on 21 December 2008 which does not include the current usage,
roaming, rental and discounts, if any in your account.
>
>We request you to make the payment at the nearest Airtel Relationship
centre to initiate further action. The forthcoming bill will reflect the
payment and outstanding, if any in your account.
>
>Kindly be informed that the security deposit of Rs.500/- will be
automatically adjusted towards outstanding balance on the account if any or
refunded through cheque within 45 working days from the date of permanent
disconnection.
>
>We value your association with Airtel and thank you for using our
services.
>
>For further assistance, mail us at [protected]@airtelindia.com.
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Ganesh G
>Customer Care Executive
>Bharti Airtel Limited.
>
>
>
>---- Original Message ----
>
>Dear Ms. Shalini,
>
>Refer your E mail and my reply on the same.my account was closed on 20th
>November 2008.I am waiting your reply about my balance deposit with you.
>Now, you are still sending me BILL(Which I have not used
>).Please pay this bill and reverses my Balance deposit, As I have not use
>your connection after 20 NOV.
>I am awaiting for your reply.
>If no reply received, I will take this issue Consumer help desk.
>You have still not reply my to E-mail below.
>Attache find BILL for your reference.
>>
>Best Regards,
>Amit Parekh
>
>On Thu, 04 Dec 2008 AMIT PAREKH wrote :
> >Dear Ms. Shalini,
> >
> >I am still waiting for your reply as mention by you in bellow e-mail.
you
>will be back by 2nd Dec 2008.
> >Unfortunately there is no reply till date.
> >Please clear my balance deposits and rentals I paid.
> >Also I have closed my services on 20th November 2008, there is no reply
> from your end.
> >I have already paid all bills from my end.
> >I hope will get my balance payment from AIRTEL.
> >
> >Awaiting your reply.
> >
> >Thanking you.
> >Regards,
> >Amit Parekh
> >
> >
> >On Sat, 22 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Mr. Parekh,
> > >
> > >Thank you for contacting Airtel.
> > >
> > >We understand from your previous interaction dated 22 November 2008,
you
>have expressed concern over the delay in cancellation and non updation of
>payment for your Airtel number [protected].
> > >
> > >We understand your concern and will work towards resolving the same.
> > >
> > >We would like to inform you that your concern has already been
forwarded
>to the respective department.
> > >
> > >Kindly quote the Service Request number 19414331 in any future
>communication about this request. We would revert to you by 02 December
>2008.
> > >
> > >Further with regard to non updation of payment, we would like to
confirm
>that we have received your payment of Rs.2001.22/- on 22 November 2008
>through self care payment towards your bill dated 21 November 2008.
> > >
> > >Hope your queries on delay in cancellation and non updation of payment
>have been addressed.
> > >
> > >For further assistance, mail us at [protected]@airtelindia.com
> > >
> > >We value your association with Airtel.
> > >
> > >Warm Regards,
> > >
> > >Shalini. D
> > >Customer Care Executive
> > >Bharti Airtel Limited
> > >
> > >---- Original Message ----
> > >
> > >
> > >
> > >
> > >Dear Sir/madam,
> > >I am user of Airtel mobile since last one year. My mobile no is [protected].Name:- Amit Parekh.
> > >Since, Last six month I am facing problem with billing. Wrongly ISD SMS Charged to me. Which I never ever send. I have regularly complaint for the same.But, no action taken on it from your end.
Finally, On 18 Nov 2008 I have given request to close my services.
But, your care executive is not ready to close the same.
I have paid my full outstanding till 20th Nov 2008 in my airtel web
account.
Also your executive is now accepted there is problem in sim card
issued to me. Call received from your center ([protected]).
Please not now I am not going to pay any further payment. As I have paid all amount which I used till 20 Nov 2008. (You can see my payment transaction in your records)
Please do the needful.

Thanking you.
Your always faithful customer,
Amit Parekh

I m facing a coverage problem regarding GPRS service from last one month even after launching lots of complaints

I am not using Airtel text based on air tel wap but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...You've been renewed for (archie_comics_wap, ComicStrip) subscription service on Airtel WAP. You 've been charged Rs 10.
i also complained to air tel costumer care with compliant no ;[protected].
since i send messsage of decivation and having charged at 3/- for each message, stilll deduction among is inconvience.
propably am an advocate my contact number with this mobile number no;- [protected]. deactive the same airtel wap test based package.
hope u will do .


p. suneel kumar singh
advocate
kavali.

Dear Sir,
I have my mobile no. [protected] and I have received msg from AIRTEL / Im.igfun.com site that download free 6 tunes from site on dt. 12.12.2008 by email and I have download same on[protected] and from that onwards I am receiving msg. from airtel /no 6411010 that is

‘ Thanks for using(subscription TextBasedServices) subscription service on Airtel WAP, You’ve been charged Rs.10. enjoy http://m.igfun.com. ‘

But I have never subscribe this service and I receiving daily this msg.So I have complained to Airtel on dt.17.12.2008 then they have promised to deactivate this service .
on 18.12.2008, I have received same msg for deduction of Rs.10. and I have complained again in AIRTEL then they said service is automatically activated and they are sending again request for that in concerned department. Then same msg reseved on 19.12.08 and I have complained again to airtel the on 19.12.2008 Sr. Excecutinve of Airtel Madam refund the amount Rs. 10.00 ad conformation msg received from _EU and the conformation Msg. from AIRTEL deactivation of service on 19.12.2008 At.1.100 PM and 1.111 Pm two times i.e. “ Your service request no ROVD[protected] has been closed and TextBasedService has been de-activated
“.

Again on 21.12.2008 received same sm msg . ‘ Thanks for using(subscription TextBasedServices) subscription service on Airtel WAP, You’ve been charged Rs.10. enjoy http://m.igfun.com. ‘

Then I have completed again to AIRTEL on 21.12.2008 at 10.31am with Complaint reference no. [protected]. And they have conform that service again activated automatically and they are forwarding complaint to concerned department and processed maximum with in 48 hrs. and again same msg. received on 22.12 08& 23.12.08 ‘ Thanks for using(subscription TextBasedServices) subscription service on Airtel WAP, You’ve been charged Rs.10. enjoy http://m.igfun.com. ‘
.

Then again companied to AIRTEL on 23.12.2008 to ther Sr. Executives . Yogesh Mehra and he logged new complaint no.[protected] and also suggested me to send this msg from my mobile pho. i.e. CSUB to 57886 to de-activate again this service and airtel charged Rs.3.00 for that then I have msg. CSUB to 57886 to no. of times and every time I received this information

“ SMS TONE 4
Nokia/Samsung
Tones, TONE 4EMS
Tones, BTONE 4 bird
Tones, Stone 4 sagem
Tones, PM 4
PicMsg, LOGO 4
OpLogo, LG 4LG
Products send m for More
“

I have never received any msg. for the conformation of deactivation of service. Again on 24.12.2008 msg received for Rs.10.00 deducation . On 24.122008 at7.03pm msg received from _EU ‘Dear customer, your request is in process, we shall revert with the status at the earliest. Thank you. “

Again I have compalineted to AIRTEL Sr. Executive Mr. Gurvinder Singh, and he said, I am unable to help you and I am only forwarding your request again to concerned department and he is helpless and I have to wait again 48 hrs. because he is instructed by their officials, ask to client for 48 hrs. for any complaint process.

So my complaint is against AIRTEL, that they are charging by wrong ways, for that services, which we are not awaling or activating and after no of complaint again and again they are not responding properly . This is totally looting to client without and arms officially. Kindly let us know where we logged complaint against airtel with claims.

I would start by saying that airtel has pathetic service. my internet has not been working for more than 10 days now, plus the executive has been coming to rectify even after 3 trials he has not been able to rectify the problem.
I cant understand such a big broadband service provider is not able to rectify this problem.

Respected Sir,

The Sub DSA of Airtel Mr. Vikram Raj had collected all relevant documents for providing me the Airtel Mobile SIM. But I did'nt receive the SIM as I was told my verification address was incorrect.

But after 4 Months Airtel Mobile, Bangalore calls on me and states that I have an outstanding amount to be paid against Mobile No.[protected] for Rs.3577/-. I was surprised to note the same and informed them that I have not been provided any SIM.

The Sub DSA has provided the SIM to someone else is what I suppose on my document and Airtel has failed to verify the veracity of the receipt of the SIM to the actual subscriber.

Today 26th Dec 2008, they have sent me a threatening letter of legal proceedings for the amount that I am not liable for their misconduct. I have told them many a times when they have called me.

But they are not taking any action on either the DSA or Sub DSA who are the main culprits of this mischief and they are unnecessarily harrsing me of dire consequence of physical in nature.

I do not know what extent the damage this mischief played by Airtel and its DSA or Sub DSA for the SIM falling in the wrong hands who can be threat to the national security.

They should have some kind of verification after providing the SIM to the customer so that the DSA or Sub DSA do not nexus with wrong elements for their monetary gain and do damage not only to the innocent person who has be made the scape goat but also the nation.

I request your good self to kindly look into the matter and do the needful at the earliest and help me I pray.

Thanks and Regards

Nagaraja Gupta

hi

my mobile no [protected] in the name of nidhi jain or kuldeep jain purchase from ludhiana.i want intersted to detail of in comming and outgoing calls from starting point.in this regard i am ready to pay any dues and leggal formelitiles.kindly reply soon .



thanks


nidhi W/o sukhnam singh
rajiv colony ward no 11
mukerian -144211

for card address

nidhi jain d/o kuldeep jain
mig flats no 1299
behind vardman spg mills ltd
chandigarh road ludhiana

I am having a lot of problems with Airtel DTH service, no Luck with the dearler / supplier of the Dish / set top box, as he is same as the company policy, NO SERIVE AFTER SALES !

have given a dozen complaints, but no joy. Please guide how to go about .

thanks

Sir,
Greetings from Kasi Rajan. I would like to receive the incoming and outgoing callers list for my mobile number[protected] from October 2008 onwards. I request you to send this list to my mail Id. My email ID is [protected]@yahoo.co.in
Thanking You,
Regards,
T.Kasi Rajan

I am enclosing copy of my all mails sent to Airtel (Mobile No.[protected])for my compensation against I spent for my visit to Lucknow/Pune/Bangalore as their representatives every time confirmed that STD Facility is already running/activate within 4 hours - But all failed only false promises received. Every new executives blame to earlier & told I activatef. I sent so may reminders to get the e-mil id of Sh Mittal Ji or CEO of Airtel to send all the complaint to them to see the feedback of one customer But they are not giving any response.

I am sending copy of all my earlier mails for your immediate attention.

----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Thursday, 25 December, 2008 3:08:05 PM
Subject: Re: Regarding your Airtel number [protected]


No rersponse of customer complaint Where is your organisation is standing in this world.
Reminder/25.12.2008




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 16 December, 2008 6:35:27 PM
Subject: Re: Regarding your Airtel number [protected]




Reminder/16.12.2008 - No confirmation till date


[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Wednesday, 10 December, 2008 11:42:13 AM
Subject: Re: Regarding your Airtel number [protected]


No response Reminder 10.12.2008




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 2 December, 2008 12:12:49 PM
Subject: Re: Regarding your Airtel number [protected]


Reminder 2.12.2008




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Saturday, 29 November, 2008 6:16:07 PM
Subject: Re: Regarding your Airtel number [protected]


Dear Sir,

nto my experience with Airtel I have no other option to Knock the door for justice from other agencies i.e National Consumer Cell.
Thanks & Regards
D.K.SHARMA





[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Friday, 28 November, 2008 6:49:30 PM
Subject: Fw: Regarding your Airtel number [protected]


Feed Back still awaited No commitment to reply the mail in Airtel.


----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 25 November, 2008 7:01:53 PM
Subject: Re: Regarding your Airtel number [protected]


IN MY OPINION ALL CORRESPONDENCE ARE GOING IN A WRONG HANDS OR NO ONE IS INTERESTED TO REPLY AS I AM NOT GETTING ANY REPLY FROM A WORLD CLASS ORGANISATION LIKE AIRTEL. I THINK THIS IS A RIGHT OF CUSTOMER TO GET THE NECESSARY DETAILS FROM ANY ORGANISATION AND ASK FOR COMPENSATION AGAINT HARRASSMENT. BUT REALLY THIS IS NOT A CUSTOMER ORIENTED ORGANISATION AS NO ONE BOTHERED ON THE correspondence OF CUSTOMERS.

Kindly look into the mails at the earliest & provide the details at the earlist for immediate action.

Thanks & Regards d.k.sharma






[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 18 November, 2008 2:49:58 PM
Subject: Re: Regarding your Airtel number [protected]


No response where is customer standing in Airtel. For giving the e-mail id of their Chairman/CEO/Managing Director they will take so long time to reach the customer complaint. Is any one in Airtel who give us the status of my complaint
1. Email id of Chairman/Worthy Managing Director/CEO
2. Status of my Compensation against the services & harrassment during my visit of various places because of network failure-only false promises to restore the services, every one confirmed I done - now every one is silent to save their own colleagues.

Please take immediate steps & provide us status immediately as this is a consumer right to get the desired information from the organisation.

Matter urgent & request again to send the status immediately it shown that any channels is not looking the complaint & they are busy to close the case at the earliest who is listening the customer & where customer go when your exceutives are harrassing.

Again request for immediate response.

D.K.SHARMA
[protected]/[protected]





[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Cc: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com; Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Tuesday, 18 November, 2008 2:02:52 PM
Subject: Re: Regarding your Airtel number [protected]


nO RESPONSE




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Cc: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Monday, 17 November, 2008 4:43:28 PM
Subject: Re: Regarding your Airtel number [protected]







[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Saturday, 15 November, 2008 7:50:04 PM
Subject: Re: Regarding your Airtel number [protected]


NO RESPONSE TILL DATE REGARDING WORTHY CHAIRMAN E-MAIL ID/COMPENSATION STATUS OF MY CASE.





[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Wednesday, 12 November, 2008 3:01:51 PM
Subject: Re: Regarding your Airtel number [protected]


Reminders/11.11.2008

In continuation of my earlier communications regarding confirmation of
1. E-mail id of Chairman/Managing Director/CEO -
2. Compensation regarding services not provided by your world class organisation due to wrong commitment given by your executives, Every one is workign to save his own colleaguesl-Customer harrassment & Taken decision at your end without no word listen from customer - GIVEN HIS DECISION AS THEY ARE FINAL AUTHORITY IN THIS WORLD CLASS ORGANISATION WITHOUT INVESTIGATING THE CASE IN DETAIL.
I am still waiting for your confirmation regarding these issues at the earliest.

Matter Most urgent & send your confirmatION IMMEDIATELY otherwise I have no option to knock the door for justice to Consumer Court/Honourable Court/Prime Minister of India/Worthy President of India.

Thanks & Regards

D.K.SHARMA
1329 SECTOR-7, URBAN ESTATE
GURGAON-122 001 (HARYANA)
[protected]/[protected]





[protected][protected][protected][protected]
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: Dushyant Sharma <[protected]@yahoo.co.in>
Sent: Tuesday, 4 November, 2008 3:25:57 PM
Subject: Regarding your Airtel number [protected]





Dear Mr. Sharma,

This has reference to your complaint dated 30 October 2008 regarding disruption in roaming facility on your Airtel number [protected].

We can understand your problem while on roaming and your grievance thereof. We once again regret the inconvenience caused to you. We can also understand the pain when you were not able to connect the roaming service while travelling.

Further, we trust that one odd incident would not come in the way of our relationship built over the years. We regret the infeasibility to give you any compensation .We value you as our esteemed customer and look forward to a long and fruitful association with you.

For future, kindly call our customer care help line at 121 (toll free) and we would be glad to assist you.


Assuring you the best of our services.

Regards
Zeeshan Haider
Appellate Officer
Airtel

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:




The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.









Dushyant Sharma <[protected]@yahoo.co.in>
[protected]:59 PM
To Appellate.[protected]@Airtel.in, modalofficer.[protected]@airtel.in, modalofficer.[protected]@airtel.in, sachin.[protected]@airtel.in, central.[protected]@airtel.in, [protected]@airtel.in, central.[protected]@airtel.in, [protected]@airtel.in, [protected]@airtel.in
cc
Subject Re: Your Airtel Mobile (#[protected])

P Please do not print this e-mail unless it is absolutely necessary P





Dear Sir,

Thanks for your mail I have gone through the same in details & observed some discrepencies in your reply.

1. Technical Error -You mentioned that it is out of control and on other side your representatives every time confirmed that they solved the problem & you will never face it again but in actual STATUS SAME - Who is right you or your representatives who is attending the telephone calls? where customer believe?
2. How a customer know it is technical or man made fault - When your representatives every time confirmed "I done as earlier executive not done" who is right & who is wrong - this is a serial story of every time. I never confirmed by your executives what is the main cause of this fault - you are doing all these things at your end without any confirmed intimation to customer Who is faulty - I or Airtel. Whose responsility to inform - I or Airtel as a Connection holder I booked my complaint to 121 but on Airtel who complete his responsibility - Than how you say that my case is not cover under compensation.

Respected sir, this is totally a case of compensation as a waste my business trip because of your Irresponsible Executives. It is clearly shows that you are giving wrong statement to save your own people & not considering the cost of harrassment & embrassing situation of person who is having Blackberry Set but no Net work.

I am asking a amount which I spent on my tours on actuals as all bills attached with the mail then where is Justice in Airtel it shows that no difference between 121 or Appellate Authority. I observed that they are not going in depth of the complant as a routine all are working in hurry to close the case. But this is a genuine case again go through the correspondence carefully before closing the same.

I request your goodself to look into the matter personally in depth with all correspondence before giving any one side decision. As a customer I have a full right to ask for compensation because of services not provided by any authority after their commitment to restore as you charged the amount of STD in your bills against not cunction of services - No one goes in depth the frequency of callrecord of your 121 working or Call Centre People working as they are only giving a lips services in actual as they are only big stone between Management & Customers. Convey my feelings to Chairman Sir in your Board Meeting.

Kindly give the e-mail id of Worthy Chairman of Airtel to knock the door before knocking the door for justice to Honourable Court/Consumer Court as we are looking the advertisement on our TV regarding right of a customer - Book a complaint to customer care/Shop from you purchased the goods, if they are not listing to go area manager, not listening - Go the Company Sr Management so we are adopting the same procedure as we are Jagruk Nagrik of this democratic Country". Before hearing/looking the case you adopred the sameprocedure & declare the result because every one in Airtel is in hurry. In actual this is a sign of bad days are coming in near future as every one is stopping the noice of customer & saving his face only.

Any Justice in Airtel who & where these Judges are sitting if a customer want to meet kindly confirm date & time for meeting to knock the door. Kindly provide us e-mail id of Airtel Chairman as a govt notification every one has full right to ask any information of company but on your website no such information is available. Kindly confirm the same as I want to send my all earlier correspondence to Worthy Chairman office directly I think Honourable Worthy Chairman is the right person to listen the customer as it is clear from your mail that you all are final authority to take decision without contacting the parties where is Justice - for every judgement hearing of both parties are essential but in Airtel Appellate Authority is final No Need to listen any one before declaring judgement.


I request your goodself to look into the matter in depth again & confirm the following

1. E-mail id of Chairman
2. Status of my compensation amount
3. Who is the right person to contact except Chairman-e-mail id required.
4. Where is customer standing in Airtel

Matter most urgent & open your ear & eyes before customer close their ear & eyes from Bad Services of Airtel. I again request your goodself to look into the matter on top priority & take decision after going throuth/listen the voice of customer before taking/declaring any one side decision. Re-consider your decision & send my compensation amount at the earliest.

With kind regards

D.K.SHARMA
1329, SECTOR-7 EXTN
URBAN ESTATE, GURGAON
MOB.[protected]/[protected]








[protected][protected][protected][protected]
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: Dushyant Sharma <[protected]@yahoo.co.in>
Sent: Friday, 24 October, 2008 3:11:22 PM
Subject: Your Airtel Mobile (#[protected])





Dear Mr. Sharma,

This has reference to your complaint dated 22 October 2008 regarding disruption in roaming facility.

We can understand your problem while on roaming and your grievance thereof. We once again regret the inconvenience caused to you. We can also understand the pain when you were not able to connect the roaming service while travelling.

Though this is unfortunate that you faced certain problems while on roaming, we would like to submit that it was purely because of some technical error. This was entirely unintentional due to the technical error beyond the humane control we can exercise in normal course.

We will not be in a position to give you compensation on account of technical errors. However, please be assured that you can access our customer care service round the clock to get personalized service from our side.

Further, we trust that one odd incident would not come in the way of our relationship built over the years. We value you as our esteemed customer and look forward to a long and fruitful association with you.

Should you require further assistance, please do not hesitate to contact us. You may send us an SMS on 121 or email us at [protected]@airtelindia.com and we shall make every effort to revert with resolution as soon as possible.


Regards,
Aarti Handa
Appellate Officer
Airtel
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.







Dushyant Sharma <[protected]@yahoo.co.in>
[protected]:51 AM

To [protected]@airtelindia.com, appellate.[protected]@airtel.in, n
cc [protected]@yahoo.com
Subject Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Sir,

In continuation of my earlier correspondence I am enclosing Summary of Actual Expenses incurred during my visit to Delhi-Lucknow & Delhi-Pune-Bangalore Visit, Copy of Air Ticket & Hotel Bill+ Non Bearable Cost of Business on account of Network Failuire during my visits.

You are requested to send my Demand Draft at the earliest. Matter Most serious otherwise I have no option to knock the door for justice to Honourable Court as all authorities in Airtel are still silent on this important issue.

With kind regards

D.K.SHARMA
1329 SECTOR-7 EXTN
URBAN ESTATE
GURGAON-122 001
HARYANA
[protected]


----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel..in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel..in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Thursday, 16 October, 2008 6:55:06 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel..in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel..in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 3:30:07 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 3:28:16 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]
----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 3:26:30 PM
Subject: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Original Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 2:39:04 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]

Kind Attn : Sh Mittal Ji,

Respected Sir,

Kindly spare few seconds from your valuable time TO GO THROUGH MY EARLIER MAILS & solve the problem of customer as in your World Class Organisation no one is ready to listen the customer. Every one is asking such question which is not necessary as I got mobile no of any senior person they are pressing how you got my mobile no. This is a practice in your organisation. Kindly look into the system to improve the customer services at the earliest.

iF APOSSIBLE KINDLY MAKE A SYSTEM OR CHANNNEL, IF A CUSTOMER WANT TO INTEREACT WITH YOU DIRECTLY

Matter most serious

Thanks

K.K.SHARMA
[protected]

----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 2:18:48 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Tuesday, 14 October, 2008 2:53:20 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Tuesday, 14 October, 2008 10:18:59 AM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]

Cc: [protected]@yahoo.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-[protected]-[protected]=:79731"

--0-[protected]-[protected]=:79731
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <dushyant6=
[protected]@yahoo.co.in>=0ATo: [protected]@airtelindia.com=0ASent: Tuesday, 14 October, 200=
8 10:06:24 AM=0ASubject: Fw: Your Airtel Mobile (#[protected]) [REF:20380251=
4498]=0A=0A=0A=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sha=
rma <[protected]@yahoo.co.in>=0ATo: appellate.[protected]@airtel.in; modalofficer.=
[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@air=
tel.in=0ACc: [protected]@yahoo.com=0ASent: Tuesday, 14 October, 2008 10:04:52 AM=
=0ASubject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]=0A=0A=
=0APlease go through my complaint seriously & pay my compensation amount im=
mediately as no one in airtel is ready give e-mai id/telephone no of Sh.Bha=
rti Mittal Ji to book my complaint to your higher authorities as in Bharti =
No one is ready to give customer satisfaction. They think they are the only=
person who is dring the Airtel & they are only final authority.=C2=A0 Matt=
er most serious =0A=0AImmediate response is requested.=0A=0AK.K.SHARMA=0A98=
18319534=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <d=
[protected]@yahoo.co.in>=0ATo: central.[protected]@airtel.in; [protected]@airtel.in=
=0ACc: [protected]@airtel.in=0ASent: Tuesday, 14 October, 2008 9:28:06 AM=0AS=
ubject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]=0A=0A=0A=0A=
=C2=A0=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <dushyant6461=
@yahoo.co.in>=0ATo: sachin.[protected]@airtel.in=0ASent: Tuesday, 14 October, 200=
8 9:16:13 AM=0ASubject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]=
498]=0A=0A=0ANo response till date????=0AKindly give me e-mail id of Chairm=
an of Airtel to send the exact feedback about his world class organisation.=
Treat it most urgent=C2=A0 & send my compensation amount immediately=0ATha=
nks=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <dushya=
[protected]@yahoo.co..in>=0ATo: sachin.[protected]@airtel.in=0ACc: [protected]@yahoo.com=0AS=
ent: Monday, 13 October, 2008 4:40:40 PM=0ASubject: Fw: Your Airtel Mobile =
(#[protected]) [REF:[protected]]=0A=0A=0AKind Attn Mr Sachin Vaish - 981867=
0896=0A=0AAs discussed, please go through the mail & remove such stone from=
the way of customer for betterment of organisation.=C2=A0 Also arramge to =
pay the ccompensation amount at the earliest=C2=A0=0A=0AThanks & Regards=0A=
=0AD.K.SHARMA=0A[protected]=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: =
Dushyant Sharma <[protected]@yahoo.co.in>=0ATo: [protected]@airtelindia.com=0ACc: =
[protected]@yahoo.com=0ASent: Monday, 13 October, 2008 10:05:40 AM=0ASubject: Re=
: Your Airtel Mobile (#[protected]) [REF:[protected]]=0A=0A=0AThanks for yo=
ur prompt reply.=C2=A0 My comments are as under :-=0A1.=C2=A0=C2=A0=C2=A0 I=
n your well reputed organisation there is no meaning of=C2=A0 Customer Care=
such as 121 or 198 maximum time these numbers are No Reply or the exceutiv=
es are working as per thier convenience as it is clear from my earlier mail=
- all=C2=A0telephone lines of Floor Managers/Managers are always busy as pe=
r your executives and they are busy=C2=A0in=C2=A0other work & they have no =
time to talk with customers.=0A2.=C2=A0=C2=A0=C2=A0 This is not a first inc=
ident these are regular problems when I left NCR, =C2=A0 On my complaint cus=
tomer care=C2=A0assured me that this will not repeat in future - but after =
one week I am facing the same where is technical team or your assurances ??=
????.=C2=A0 Where is commitment of your executives to solve the problem wit=
hin 1-4 hours commitment?????No commitment only come in office One Lunch & =
Two Punch Pcocedure there is no responsibility of any one to go through the=
complaint in details & give the solution to customer=0A3.=C2=A0=C2=A0=C2=
=A0 As I mententioned in my mail I am in pune & last time I was in Lucknow =
in open or office block Signal problem.=C2=A0As your team confirmed that I =
requested to deactive national roaming - totally wrong statement.=C2=A0I ne=
ver requested your office to discontinue my National Roaming than who allow=
AIRTEL to discontinue without my consent.=0A4.=C2=A0=C2=A0=C2=A0 Send my c=
laim amount of Rs.10, 00, 000.00 Lac towards harrassment & business loss due =
to your network problem.=C2=A0 As your network is detoriating day by day an=
d this is common feedback only in advertisement this is good in practical N=
IL.=0A5.=C2=A0=C2=A0=C2=A0 In my opinion you have not gone through my mail =
so you are asking such question.=C2=A0 As desired, please note the followin=
gs :-=0A=C2=A0=C2=A0=C2=A0=C2=A0=0A=09* Landmark - Out of NCR- In India =0A=
=09* Duration of problem Regular =0A=09* Type of handsets Blackberry Nokia =
=0A=09* Number of signals (0, 1, 2, 3, 4) 0-1 Not able to dial or get the call =
=0A=09* Voice quality (Good, Average, Poor) Poor =0A=09* Area (Indoor, Outd=
oor, Basement, In car) Open or in office =0A=09* Wall type (Brick, Concrete=
)Normal=0AI day is not so far when people like me close their eyes from you=
r false advertisement of net work on Boards and adopt the alternate operato=
r without any pressure.=C2=A0 Kindly convey this message to Sh Bharti Mitta=
l ji to take immediate steps to solve these problem otherwise AIRTEL will b=
e name of PAST.=0A=C2=A0=0AKindly confirm your action plan to solve the pro=
blem=C2=A0 as =C2=A0no false commitment required from your customer care an=
d I require commitment from Sh Bharti Mittal Ji only.=C2=A0 Kindly give=C2=
=A0this message to your Higher Authorities to=C2=A0see the problem personal=
ly & do not left these things on such irresponsible executives.=C2=A0 Matte=
r most urgent.=C2=A0 Confirm status of my compensation amount otherwise I h=
ave no option to knock the door for justice to Honourable Court.=C2=A0=0A=
=C2=A0=0AK.K.SHARMA=0A[protected]=0A=0A=0A=0A----- Original Message ----=0AF=
rom: "[protected]@airtelindia.com" <[protected]@airtelindia.com>=0ATo: [protected]@yahoo.c=
o.in=0ASent: Sunday, 12 October, 2008 11:02:55 PM=0ASubject: Your Airtel Mo=
bile (#[protected]) [REF:[protected]]=0A=0A=0ADear Mr. Sharma, =0A=C2=A0=0A=
=C2=A0=0AThank you for contacting Airtel.=0A=C2=A0=0AThis is with reference=
to your email expressing concern over call drop problem on your Airtel num=
ber[protected].=0A=C2=A0=0AWe regret to inconvenience faced.=0A=C2=A0=0AIn a=
ddition to our services, one of the benefits we try very hard to offer our =
customers is convenience, and we have not met that standard in this case.=
=C2=A0 =0A=C2=A0=0AWe would request you to please provide us with the follo=
wing details so that we can assist you in this regard:=0A=C2=A0=0A=09* Land=
mark =0A=09* Duration of problem =0A=09* Type of handsets =0A=09* Number of=
signals (0, 1, 2, 3, 4) =0A=09* Voice quality (Good, Average, Poor) =0A=09* Ar=
ea (Indoor, Outdoor, Basement, In car) =0A=09* Wall type (Brick, Concrete)=
=0A=C2=A0=0AIt is always important for us to hear how customers react to al=
l aspects of our services.=C2=A0 Strong customer feedback like yours helps =
us continue to improve the service we provide, and we appreciate the time y=
ou took to write to us.=0A=C2=A0=0AIt has always been our endeavor to provi=
de you with the best customer service and we assure you of our sincere comm=
itment to meeting all your future requirements too.=0A=C2=A0=0AWe value you=
r association with Airtel.=0A=C2=A0=0A=C2=A0=0ARegards, =0A=C2=A0=0AAshish T=
iwari=0ACustomer Services=0AAirtel=0A=C2=A0=0A=C2=A0=0A=C2=A0=0A=C2=A0=0ADI=
SCLAIMER AND CONFIDENTIALITY NOTE:=0A=C2=A0=0A=C2=A0=0AThe information in t=
his email is confidential and intended solely for the addressee. Access to =
this e-mail by anyone else is unauthorized. Any copying or further distribu=
tion beyond the original addressee is not intended, and may be unlawful. Th=
e opinions expressed are those of the sender, and do not necessarily reflec=
t those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned =
for presence of virus. It is recommended to scan the attachment before laun=
ching.=0A=C2=A0=0A=C2=A0---- Original Message ----=0A=0A=0ADear Sir, =0A=0AI=
n continuation of my earlier mail regarding Airtel Network Problem during=
=0ANCR & Roaming. Now I am in Pune & facing the same problem.? It? seems th=
at=0ANo one is looking the customer feedback & every one is in hurry to clo=
se=0Athe complaint.=0A=0AToday?I contacted your customer care mobile no.981=
0012345?(Mr Joginder=0AKUmar)?&?he? confirmed that problem in your system .=
? Now every thing is=0Anormal as?I reset??your number & problem will be res=
olved within 1 to 4=0AHours or you adopt 2nd option select Airtel in manual=
mode to avoid such=0Aproblem in future.? This is a very serious issue ever=
y time before going=0Aanywhere I?follow??this procedure - Contact your repr=
esentative & he reset=0Amy number .? It shows that?your technical team is n=
ot capable? to solve?the=0Aproblems.In my opinion it is not justified &?acc=
eptable to you?A/c Holder.=0ABecause of this routine problem & I have no op=
tion to=0A-??? Go to Vadafone or other operator=0A-??? Knock the door for j=
ustice to Mr.Bharti Mittal Ji or?Honourable Court.=0A=0AFirst option is mor=
e convenient to me because this is easily possible & but=0Aa day is not so =
far when people will close their eyes from the Big Banners=0Aof Airtel beca=
use of poor customer feedabck & No one can do any thing after=0Aclosing the=
ir eyes.?Due to failure of my mobile network I lost?my big=0Abusiness deal =
today & heavy financial loss.?Look into the matter on top=0Apriority & pay =
Rs.10, 00, 000.00 as compensation immediately.=0A=0AIMMEDIATE RESPONSE REQUES=
TED.=0A=0AThanks & Regards=0A=0A?K.K..SHARMA=0A[protected]=0A=0A=0AFrom: 121=
@airtelindia.com [mailto:[protected]@airtelindia.com]=0ASent: Tue, 07 Oct 2008 20:3=
1=0ATo: [protected]@omaxauto.com=0ASubject: Your Airtel Mobile (#[protected]) [REF:2=
[protected]]=0A=0A=0ADear Mr. Sharma, =0A=0A=0A=0A=0A=0AThank you for contac=
ting Airtel.=0A=0A=0A=0AThis is with reference to your email expressing you=
r concern over the=0AAirtel services and deactivation of National Bharti Ro=
aming without any=0Arequest from your Airtel number [protected]. We regret f=
or the inconvenience=0Acaused.=0A=0A=0A=0AWe share your anguish in this reg=
ard.? We value our customers trust above=0Aall else-it is the foundation up=
on which Airtel was built.? Rest assured, =0Awe are personally looking into =
the matter and have taken necessary steps to=0Aensure that such incident is=
not repeated.=0A=0A=0A=0AIt is always important for us to hear how custome=
rs react to all aspects of=0Aour services.? We value your feedback on our c=
ustomer care department.=0AStrong customer feedback like yours helps us con=
tinue to improve the=0Aservice, and we appreciate the time you took to writ=
e to us.=0A=0A=0A=0AOur aim at Airtel is to provide a convenient and effici=
ent service; however=0Ain this case, we have not met that standard. We regr=
et that we were not=0Aable to fulfill your expectations for this level of s=
ervice.=0A=0A=0A=0AIt has always been our endeavor to provide you with the =
best customer=0Aservice and we assure you of our sincere commitment to meet=
all your future=0Arequirements too.=0A=0A=0A=0AWe value your association w=
ith Airtel.=0A=0A=0A=0A=0A=0ARegards, =0A=0A=0A=0AJagjeet Singh=0A=0ACustome=
r Services=0A=0AAirtel=0A=0A=0A=0A[protected][protected]-=
[protected][protected][protected]-=0A=0A=0A=0A=
=0A=0ADISCLAIMER AND CONFIDENTIALITY NOTE:=0A=0A=0A=0A=0A=0AThe information=
in this email is confidential and intended solely for the=0Aaddressee. Acc=
ess to this e-mail by anyone else is unauthorized. Any=0Acopying or further=
distribution beyond the original addressee is not=0Aintended, and may be u=
nlawful. The opinions expressed are those of the=0Asender, and do not neces=
sarily reflect those of BHARTI AIRTEL LIMITED. The=0Ae-mail has been succes=
sfully scanned for presence of virus. It is=0Arecommended to scan the attac=
hment before launching.=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A---- Original Message =
----=0A=0A=0ADear Sir/Madam, =0AI though it can be tracked thru complaint nu=
mber.=0AMy mobile number is[protected]=0AThanks for your prompt response, =
KK Sharma=0A=0A***=0A-----Original Message-----=0AFrom: [protected]@airtelindia.com=
[mailto:[protected]@airtelindia.com]=0ASent: Tue, 07 Oct 2008 1:26=0ATo: K K Sharm=
a=0ASubject: Request for your mobile# - Compensation=0A=0A=0A=0ADear Custom=
er, =0A=0AWe are unable to process your request received through email since=
either=0Athe mobile no. is not mentioned or it is not in the correct forma=
t.=0A=0A=0APlease resend the mail again with your Airtel Mobile no. in the =
Subject as=0Aper the following format:=0A=0A98XXXXXXXX or 99XXXXXXXX=0A=0AA=
ssuring you of our best services, always.=0A=0AWarm Regards=0AAirtel Custom=
er Service=0A=0A=0A=0ADear Sir/Madam, =0A=0A=0A=0AThis is to intimate you th=
at I left for Lucknowby evening flight dated 5th=0AOct=0A08. When tried to =
contact for taxi driver, I observed that there is no=0Anetwork=0Aavailable.=
Next day I visited Tata Motors and again tried to contact my=0ACorp=0Aoffi=
ce and other important clients, but the fate was same.=0A=0A=0A=0AOn 6th ni=
ght when returned to Delhi around 2230h, I contacted customer care=0A=0Awhe=
re in I was told that due to some technical error, the national roaming=0As=
ervice to my number got de-activated(refer complaint number: 3804427).=0A=
=0A=0A=0ASituation aggravated further when I got SMS saying ?On my request =
the=0Anational=0Aroaming is being activated?, where as it was purely your f=
ault. Over and=0Aabove=0Ayour CC executive kept on arguing with me.=0A=0A=
=0A=0AIn this scenario, where in my whole visit served no purpose on accoun=
t of=0Ahelplessness due to non-availability of national roaming, May I requ=
est you=0Ato=0Apay me the compensation of following:=0A=0AAir ticket DEL-LK=
O 5/10/08: Rs 5360/-=0A=0AMy one day salary: Rs.. 5, 000/-=0A=0AAir ticket LK=
O-DEL 6/10/08: Rs. 3890/-=0A=0ATo & fro taxi charges: Rs. 1600/-=0A=0A=0A=
=0AWaiting for quick action from your side=0A=0A=0A=0AWith regards=0A=0A=0A=
=0AK.K.Sharma=0A=0AVice President?Corporate Engineering=0A=0AOmax Autos Ltd=
., Corporate Office Plot No. 26, Bays 4, Institutional Sector=0A32, =0AGurga=
on-122 001 (Haryana) India=0A=0APh:+[protected] Fax: +[protected]? W=
ebsite: www.omaxauto.com=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=
=0A=0A=0A=0A=0AHelp yourself with ease. Wherever you are.=0A=0ANow view and=
pay your bills online at www..airtel.in=0A=0AClick here to register yoursel=
f.=0A=0Ahttp://www.airtel.in=0AThis e-mail and any files transmitted with i=
t are for the sole use of the=0Aintended recipient(s) and may contain confi=
dential and privileged=0Ainformation. If you are not the intended recipient=, please contact the=0Asender by reply e-mail and destroy all copies and th=
e original message. Any=0Aunauthorized review, use, disclosure, disseminatio=
n, forwarding, printing or=0Acopying of this email or any action taken in r=
eliance on this e-mail is=0Astrictly prohibited and may be unlawful.=0AThe =
recipient acknowledges that Bharti Airtel Limited or its subsidiaries=0Aand=
associated companies(collectively "Bharti Airtel Limited"), are unable=0Ato=
=0Aexercise control or ensure or guarantee the integrity of/overthe content=
s=0Aof=0Athe information contained in e-mail transmissions and further ackn=
owledges=0Athat any views expressed in this message are those of the indivi=
dual sender=0Aand no binding nature of the message shall be implied or assu=
med unless the=0Asender does so expressly with due authority of Bharti Airt=
el Limited.=0ABefore=0Aopening any attachments please check them for viruse=
s and defects.=0A=0A=0A=0A[protected][protected][protected]=
[protected][protected][protected]=0A=0A=0ADisclaimer:=0A=
=0AThis message is for the designated recipient only and may contain=0Apriv=
ileged, proprietary, confidential=0Aor otherwise private information.If you h=
ave received it in error, please=0Adelete the original after=0Anotifying us =
immediately at [protected]@omaxauto.com.=0A=0AThank you.=0A=0AOMAX AUTOS LTD.=0APle=
ase visit us at: www.omaxauto..com=0A=0AThis e-mail and any files transmitt=
ed with it are for the sole use of the=0Aintended recipient(s) and may cont=
ain confidential and privileged=0Ainformation. If you are not the intended =
recipient, please contact the=0Asender by reply e-mail and destroy all copi=
es and the original message. Any=0Aunauthorized review, use, disclosure, dis=
semination, forwarding, printing or=0Acopying of this email or any action t=
aken in reliance on this e-mail is=0Astrictly prohibited and may be unlawfu=
l. The recipient acknowledges that=0ABharti Airtel Limited or its subsidiar=
ies and associated=0Acompanies(collectively "Bharti Airtel Limited"), are un=
able to exercise=0Acontrol or ensure or guarantee the integrity of/overthe =
contents of the=0Ainformation contained in e-mail transmissions and further=
acknowledges that=0Aany views expressed in this message are those of the i=
ndividual sender and=0Ano binding nature of the message shall be implied or=
assumed unless the=0Asender does so expressly with due authority of Bharti=
Airtel Limited.=0ABefore opening any attachments please check them for vir=
uses and defects.=0A|[protected][protected][protected]=
[protected]|=0A|[protected][protected][protected]=
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er: |=0A| |=0A|This message is for the designated recipient only and may co=
ntain |=0A|privileged, proprietary, confidential |=0A|or otherwise private in=
formation.If you have received it in error, please |=0A|delete the original =
after |=0A|notifying us immediately at [protected]@omaxauto.com. |=0A| |=0A|Thank y=
ou. |=0A| |=0A|OMAX AUTOS LTD. |=0A|Please visit us at: www..omaxauto.com |=
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the sender by reply e-mail and destroy all copies and the original message.=
Any unauthorized review, use, disclosure, dissemination, forwarding, printi=
ng or copying of this email or any action taken in reliance on this e-mail =
is strictly prohibited and may be unlawful. The recipient acknowledges that=
Bharti Airtel Limited or its subsidiaries and associated companies(collect=
ively "Bharti Airtel Limited"), are unable to exercise control or ensure or =
guarantee the integrity of/overthe contents of the information contained in=
e-mail transmissions and further acknowledges that any views expressed in =
this message are those of the individual sender and no binding nature of th=
e message shall be implied or assumed unless the sender does so expressly w=
ith due
authority of Bharti Airtel Limited. Before opening any attachments please =
check them for viruses and defects. =0A________________________________=0AA=
dd more friends to your messenger and enjoy! Invite them now.=0A___________=
_____________________=0ABe the first one to try the new Messenger 9 Beta! C=
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ssenger and enjoy! Invite them now.=0A________________________________=0AAd=
d more friends to your messenger and enjoy! Invite them now.=0A____________=
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Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D"text/css"><!-- DIV {margin:0px;} --></style></he=
ad><body><div style=3D"font-family:verdana, helvetica, sans-serif;font-size=
:12pt"><DIV><BR></DIV>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdan=
a, helvetica, sans-serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY=
: times new roman, new york, times, serif">----- Forwarded Message ----<BR>=
From: Dushyant Sharma &lt;[protected]@yahoo.co.in&gt;<BR>To: [protected]@airtelind=
ia.com<BR>Sent: Tuesday, 14 October, 2008 10:06:24 AM<BR>Subject: Fw: Your =
Airtel Mobile (#[protected]) [REF:[protected]]<BR><BR>=0A<DIV style=3D"FONT=
-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-serif">=0A<DIV><BR></DIV=
>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-se=
rif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, ne=
w york, times, serif">----- Forwarded Message ----<BR>From: Dushyant Sharma=
&lt;[protected]@yahoo.co.in&gt;<BR>To: appellate.[protected]@airtel.in; modaloffi=
cer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; ombudsman=
@airtel.in<BR>Cc: [protected]@yahoo.com<BR>Sent: Tuesday, 14 October, 2008 10:04=
:52 AM<BR>Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]<=
BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, s=
ans-serif">=0A<DIV>Please go through my complaint seriously &amp; pay my co=
mpensation amount immediately as no one in airtel is ready give e-mai id/te=
lephone no of Sh.Bharti Mittal Ji to book my complaint to your higher autho=
rities as in Bharti No one is ready to give customer satisfaction. They thi=
nk they are the only person who is dring the Airtel &amp; they are only fin=
al authority.&nbsp; Matter most serious </DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>I=
mmediate response is requested.</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>K.K.SHAR...⇄
</DIV>=0A<DIV>[protected]<BR></DIV>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FA=
MILY: verdana, helvetica, sans-serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt;=
FONT-FAMILY: times new roman, new york, times, serif">----- Forwarded Mess=
age ----<BR>From: Dushyant Sharma &lt;[protected]@yahoo.co.in&gt;<BR>To: c=
entral.[protected]@airtel.in; [protected]@airtel.in<BR>Cc: [protected]@airtel.in<BR>Sen=
t: Tuesday, 14 October, 2008 9:28:06 AM<BR>Subject: Fw: Your Airtel Mobile =
(#[protected]) [REF:[protected]]<BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; F=
ONT-FAMILY: verdana, helvetica, sans-serif">=0A<P><BR>&nbsp;</P>=0A<DIV sty=
le=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-serif">=0A<DIV=
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, s=
erif">----- Forwarded Message ----<BR>From: Dushyant Sharma &lt;dushyant646=
[protected]@yahoo.co.in&gt;<BR>To: sachin.[protected]@airtel.in<BR>Sent: Tuesday, 14 Octobe=
r, 2008 9:16:13 AM<BR>Subject: Fw: Your Airtel Mobile (#[protected]) [REF:20=
[protected]]<BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, =
helvetica, sans-serif">=0A<DIV>No response till date????</DIV>=0A<DIV>Kindl=
y give me e-mail id of Chairman of Airtel to send the exact feedback about =
his world class organisation. Treat it most urgent&nbsp; &amp; send my comp=
ensation amount immediately</DIV>=0A<DIV>Thanks<BR></DIV>=0A<DIV style=3D"F=
ONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-serif"><BR>=0A<DIV st=
yle=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, seri=
f">----- Forwarded Message ----<BR>From: Dushyant Sharma &lt;[protected]@y=
ahoo.co..in&gt;<BR>To: sachin.[protected]@airtel.in<BR>Cc: [protected]@yahoo.com<BR>Sen=
t: Monday, 13 October, 2008 4:40:40 PM<BR>Subject: Fw: Your Airtel Mobile (=
#[protected]) [REF:[protected]]<BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FO=
NT-FAMILY: verdana, helvetica, sans-serif">=0A<DIV><STRONG><U>Kind Attn Mr =
Sachin Vaish - [protected]</U></STRONG></DIV>=0A<DIV>&nbsp;</DIV...⇄ =
discussed, please go through the mail &amp; remove such stone from the way =
of customer for betterment of organisation.&nbsp; Also arramge to pay the c=
compensation amount at the earliest&nbsp;</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>...⇄
Thanks &amp; Regards</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>D.K.SHARMA&...⇄
IV>[protected]<BR></DIV>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verda=
na, helvetica, sans-serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMIL=
Y: times new roman, new york, times, serif">----- Forwarded Message ----<BR=
>From: Dushyant Sharma &lt;[protected]@yahoo.co.in&gt;<BR>To: [protected]@airtelin=
dia.com<BR>Cc: [protected]@yahoo.com<BR>Sent: Monday, 13 October, 2008 10:05:40 =
AM<BR>Subject: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]<BR><=
BR>=0A<DIV style=3D"FONT-SIZE: 14pt; FONT-FAMILY: tahoma, new york, times, =
serif">=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>Thanks =
for your prompt reply.&nbsp; My comments are as under :-</FONT></P>=0A<P><F=
ONT face=3D"verdana, helvetica, sans-serif" size=3D3>1.&nbsp;&nbsp;&nbsp; I=
n your well reputed organisation there is no meaning of&nbsp; Customer Care=
such as 121 or 198 maximum time these numbers are No Reply or the exceutiv=
es are working as per thier convenience as it is clear from my earlier mail=
- all&nbsp;telephone lines of Floor Managers/Managers are always busy as pe=
r your executives and they are busy&nbsp;in&nbsp;other work &amp; they have=
no time to talk with customers.</FONT></P>=0A<P><FONT face=3D"verdana, hel=
vetica, sans-serif" size=3D3>2.&nbsp;&nbsp;&nbsp; This is not a first incid=
ent these are regular problems when I left NCR, &nbsp; On my complaint custo=
mer care&nbsp;assured me that this will not repeat in future - but after on=
e week I am facing the same where is technical team or your assurances ????=
??..&nbsp; Where is commitment of your executives to solve the problem withi=
n 1-4 hours commitment?????No commitment only come in office One Lunch &amp=
; Two Punch Pcocedure there is no responsibility of any one to go through t=
he complaint in details &amp; give the solution to customer</FONT></P>=0A<P=
><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>3.&nbsp;&nbsp;&nbsp=
; As I mententioned in my mail I am in pune &amp; last time I was in Luckno=
w in open or office block Signal problem.&nbsp;As your team confirmed that =
I requested to deactive national roaming - totally wrong statement.&nbsp;I =
never requested your office to discontinue my National Roaming than who all=
ow AIRTEL to discontinue without my consent.</FONT></P>=0A<P><FONT face=3D"=
verdana, helvetica, sans-serif" size=3D3>4.&nbsp;&nbsp;&nbsp; Send my claim=
amount of Rs.10, 00, 000.00 Lac towards harrassment &amp; business loss due =
to your network problem.&nbsp; As your network is detoriating day by day an=
d this is common feedback only in advertisement this is good in practical N=
IL.</FONT></P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>=
5.&nbsp;&nbsp;&nbsp; In my opinion you have not gone through my mail so you=
are asking such question.&nbsp; As desired, please note the followings :-<=
/FONT></P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>&nbs=
p;&nbsp;&nbsp;&nbsp;</FONT></P>=0A<UL style=3D"MARGIN-TOP: 0in" type=3Ddisc=
>=0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt">=
<FONT face=3D"verdana, helvetica, sans-serif"><FONT size=3D3><SPAN style=3D=
"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">Landmark</SPAN> - Out of N=
CR- In India</FONT></FONT> =0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0i=
n 0pt; LINE-HEIGHT: 12pt"><FONT face=3D"verdana, helvetica, sans-serif"><FO=
NT size=3D3><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">=
Duration of problem</SPAN> Regular</FONT></FONT> =0A<LI class=3DMsoNormal s=
tyle=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><FONT face=3D"verdana, helv=
etica, sans-serif"><FONT size=3D3><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMI=
LY: 'Century Gothic'">Type of handsets</SPAN> Blackberry Nokia</FONT></FONT=
> =0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"=
><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'"><FONT face=
=3D"verdana, helvetica, sans-serif" size=3D3>Number of signals (0, 1, 2, 3, 4) =
0-1 Not able to dial or get the call</FONT></SPAN> =0A<LI class=3DMsoNormal=
style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><FONT face=3D"verdana, he=
lvetica, sans-serif"><FONT size=3D3><SPAN style=3D"FONT-SIZE: 10pt; FONT-FA=
MILY: 'Century Gothic'">Voice quality (Good, Average, Poor)</SPAN> Poor</FO=
NT></FONT> =0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIG=
HT: 12pt"><FONT face=3D"verdana, helvetica, sans-serif"><FONT size=3D3><SPA=
N style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">Area (Indoor, Ou=
tdoor, Basement, In car)</SPAN> Open or in office</FONT></FONT> =0A<LI clas=
s=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=
=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'"><FONT face=3D"verdana, =
helvetica, sans-serif" size=3D3>Wall type (Brick, Concrete)Normal</FONT></S=
PAN></LI></UL>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>=
I day is not so far when people like me close their eyes from your false ad=
vertisement of net work on Boards and adopt the alternate operator without =
any pressure.&nbsp; Kindly convey this message to Sh Bharti Mittal ji to ta=
ke immediate steps to solve these problem otherwise AIRTEL will be name of =
PAST.</FONT></P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D=
3></FONT>&nbsp;</P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=
=3D3>Kindly confirm your action plan to solve the problem&nbsp; as &nbsp;no=
false commitment required from your customer care and I require commitment=
from Sh Bharti Mittal Ji only.&nbsp; Kindly give&nbsp;this message to your=
Higher Authorities to&nbsp;see the problem personally &amp; do not left th=
ese things on such irresponsible executives.&nbsp; Matter most urgent.&nbsp=
; Confirm status of my compensation amount otherwise I have no option to kn=
ock the door for justice to Honourable Court.&nbsp;</FONT></P>=0A<P><FONT f=
ace=3D"verdana, helvetica, sans-serif" size=3D3>&nbsp;</FONT></P>=0A<P><FON=
T face=3D"verdana, helvetica, sans-serif" size=3D3>K.K.SHARMA<BR>[protected]=
</FONT></P>=0A<DIV><BR></DIV>=0A<DIV style=3D"FONT-SIZE: 14pt; FONT-FAMILY:=
tahoma, new york, times, serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT=
-FAMILY: times new roman, new york, times, serif">----- Original Message --=
--<BR>From: "[protected]@airtelindia.com" &lt;[protected]@airtelindia.com&gt;<BR>To: dushya=
[protected]@yahoo.co.in<BR>Sent: Sunday, 12 October, 2008 11:02:55 PM<BR>Subject=
: Your Airtel Mobile (#[protected]) [REF:[protected]]<BR><BR>=0A<P class=3D=
MsoNormal style=3D"MARGIN: 0in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FON=
T-FAMILY: 'Century Gothic'">Dear Mr. Sharma, </SPAN></P>=0A<P class=3DMsoNor=
mal style=3D"MARGIN: 0in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMI=
LY: 'Century Gothic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MAR=
GIN: 0in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Got=
hic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt=
"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">Thank you =
for contacting Airtel.</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0=
in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">=
&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><SPA=
N style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">This is with ref=
erence to your email expressing concern over call drop problem on your Airt=
el number</SPAN><FONT face=3D"Times New Roman" size=3D3> </FONT><B><SPAN st=
yle=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">[protected]</SPAN></B=
><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">.</SPAN><SP=
AN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'"> </SPAN></P>=0A=
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN=
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">&nbsp;</SPAN></P>=
=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><S=
PAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">We regret to i=
nconvenience faced.</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in =
0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'C=
entury Gothic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0=
in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY:=
'Century Gothic'">In addition to our services, one of the benefits we try =
very hard to offer our customers is convenience, and we have not met that s=
tandard in this case.<SPAN>&nbsp; </SPAN></SPAN></P>=0A<P class=3DMsoNormal=
style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SIZE:=
10pt; FONT-FAMILY: 'Century Gothic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNor=
mal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SI=
ZE: 10pt; FONT-FAMILY: 'Century Gothic'">We would request you to please pro=
vide us with the following details so that we can assist you in this regard=
:</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIG=
HT: 12pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">&n=
bsp;</SPAN></P>=0A<UL style=3D"MARGIN-TOP: 0in" type=3Ddisc>=0A<LI class=3D=
MsoNormal style=3D"MARGIN: 0in 0in 0pt;

This is regarding my bill plan & waiver given by Air Tel. previously my bill plan was 699 advance rental for 1Yr and i.e expired on 28th sep08 .I was recived a call form customer care in Aug08 for renewing the same plan at that time I agreed same plan for next one year (i.e 699 advance rental).When I got bill of oct 08, then find the plan was not activeted by you and charged 300 rental for same .Then called your customer care & tell all the story then he agreed for the same to activate on my number & also given Rs 600 discount for the rental charged by you(for Oct & Nov on 12th Nov).But in nov-dec bill no discount was given by you & also charge Rs 75 late payment for the same.According to your customer care the plan was (699 advane) activated on 12th Nov & same was confirmed by your custmer care .

Therfore I requet you please activate same plan(i.e 699 advance rental) & give all discounts(i.e 600+75+service tax for 675).Othewise I am not able to give any bill & I will not continue with airtel because all mistake has been done from your side.

And the reference for same is[protected].

At present Airtel says we are unable to activate the bill plan Advance rental 699 as the same is withdrawn. But in Aug08 same plan was avilable .So i request u please me for the same.

Thanks & Regards

Manoj Gupta

[protected]

plz i want to airtel wap servise deactivate