Airtel Complaints & Reviews

Dear Sir / Madam,
I have a postpaid connection of Airtel (Rajasthan). No. of this connection is [protected]. I am having this connection since more than 10 years. I am paying all the bills regularly since beginning. From today onwards they have stopped the outgoing call services without any justified reason and any notice. When I enquired about it, they informed me that bill of Rs. 1068/- for a connection in the name of my son Anil Jain is unpaid since last many months on his older postpaid connection no. [protected].
If my son has not paid the bill, what's my fault in it? When I asked them to justify the reason, they told that addresses of both the connections are same. I don't think that it is a justified reason. If this is a justified reason then a resident of a big plot can always take a postpaid connection from some service provider and can disturb the services to other residents of that plot who are subscribers of same service provider by not paying his bill.
Plz help me in this matter. My simple complain is that why should I face the consequences of wrong doings of my son.
Reference No. of complaint lodged with Aitrtel Customer Care is[protected]. Complaint has been lodged on 30/12/2008. Airtel Customer Care has expressed their inability to resolve the problem until amount of Rs. 1068/- is paid against my son's older postpaid connection no. [protected].

dear sir,
my mobile no.[protected], my camplaint to airtel prepaid customer car, my complaint is that no airtel live no gprs activat but last 3 day Rs. 10/- less in my mobile balance so first day less Rs. 10/- suddenly I talk with customer care but not response me and reply to go airtel office so that I am go airtel office but they asking me you call to customer care so poor response for me,
so, I hope that you are result my complaint & receiveing my mobile balance back.
Thanking you

I'm customer for Airtel post paid connection and this compalint is regarding the non reciept of international roaming deposit which was deactivated on 12th Nov''08.

It's been 48 days but I've not received my refund (Rs. 6000) despite of continous follow up on customer care no. 121.

My calls from attendents are disconnected on request to connect to higher authority and sometimes It's also said that cheque is couriered to my residence however, neither I received the cheque nor did I receive any call on my cell no for such courier.

It's painful to be in queue to speak to a customer care executive with false committments (Requested many times for the same dialing 121).

I believe such practice is harassment of customer's interests where company is not bothered about any complaint / request for which it charges the customer.

Unnecessarily I'm charged for late payment charge & interest from credit card company which I used.

A consumer of India appeals against the evil practice of Airtel and requests for heavy penalty to set a benchmark and justice for the customers's money Airtel sits on.

Priya Ranjan
Mobile No. [protected]

Withdrawal of freind and family Offer without notice.
Sir,
I have been using Airtel service for the last 4 years. I had an offer from Airtel network as mentioned below.

Offer name-Freind and Family
Call charges - Rs.0.10 / minute on 2 Airtel number.
Montly deduction - Rs 50-00/ Month

I have been using this service for the last 4 years, All my Local Airtel FnF Numbers call deducted as per this offer.
But on 26th December.2008 they have stopped this offer without informing. Moreover I was not getting call cost after
making a call. From 1st December onwards all my Local calls to my FnF Airtel numbers, they have deducted Rs 0.50/ minute.
i have made a complaint to airtel customer care regarding this, but no use. They are not giving correct
anwer.
So I kindly request you to accept this as my complaint TO TAKE NECESSARY ACTION.

Thanking You,
Yours truly,
Parminder Singh

I have relocated to Chennai from Hyderbad in the month of July'08. When I contacted Airtel Customer Service for Cancellation process they suggested me to switch to Relocation package rental INR 99 PM whereby the connection gets cancelled automatically, after 15 working days. The tariffs of this connection were lesser than normal roaming calls. On August 7th when I contacted Airtel Cust service, I was told that the I am already on Relocation package. However, when the bill came for that month, it had charged me as per the old plan 150- Freedom. I did not bother much about the additional tariffs, since anyway it was supposed to get cancelled after paying up the August bill. However, till date the Airtel has been sending me monthly bills despite of repeated requests to the Airtel customer service. I have informed them that I have already taken Airtel Chennai Post-paid connection and they should not be sending me the bills. Yet they seem not to do anything about it. This is causing unnecessary stress for me.

Dear Sir/Mam,

I recieved a message from Airtel about friendz chat. I decided to know more about that, so I called a number '5432160' which was given by airtel.

When I called that number they provided two option: Option '1' to know more about friendz chat and Option '2' to log in.
I pressed the option '1' and i hired a recorded voice. After 80 seconds I disconnected the call.

After three hours I got a message from Airtel indicating that I have subscribed for friendz chat also they have deducted Rs 30/- from my account.

Without any proper guidance and without any confirmation from me, they have cheated me.

Dont know for how many of customers they did this.

When I called customer care, I did not get satisfactory answer. Now what should I do?

Regards
Kavi Arasu

DEACTIVATION OF DADA SUB 10 SERVICE.
I have been receiving regular message on daily basis: THANK YOU FOR USING DADA SUB 10 SERVICE ON AIRTEL WAP. YOU HAVE BEEN CHARGED RS. 10 whereas I have never subscribed or utilised this service.

Kindly arrange to deactivate this service from my AIRTEL MOBILE NO. [protected] otherwise I will surrender this connection. since last one month i have regular calling in air-tel custmor care but no positive action in your company think that

please disconnect m.igfun.com from my no.[protected]

I am Nilesh Lagad. I purchased New Sim Card of Airtel on 16.12.2008 at 10.30 pm at m nearest retailer i.e in Moshi, Pune that card is in the Mobile Campus Plan on that Starter Pack they clearly mention the Name of Plan in bold i.e Mobile Campus Plan Tariff rates are as below:
From 7.00am to 11.00pm From 11.00pm to 7.00 am
(weekend Also)
A2A /Other 1.00 Rs / min 50.00ps/min
sms Charges 20ps/ams 10ps/ sms

The card activated on 24.12.08 at 5.00 pm afer activation I send the message of no. change at night after 11 pm i charged as 25 paise/sms and also make the call after 11 pm it will be charged as 50.00paise/min resp. to aforesaid plan but they charge 1.00rs/min.
On the next morning i call on 121 i.e. airtel customer care no. afetr hearing from them i shocked they are saying your not in Mobile Campus pack your in Friendz plan so they make that charges I told them i am not subscriber of that plan so why you activated this plan on this they say you taken friendz plan then i reply on my starter pack you mentioned as campus plan on that they say go to the retailer retailer also not responding well he replies as I don't know.
This clearly frode case on starter pack they mention Campus plan and active the other plan and says the fault of customer.

To, Date:30/12/08
The Manager
Bharti Airtel

Subject: Transfer of Address From Guhati to Jamshedpur.

Sir this is to request you that I am subscriber of Post Paid connection No.[protected] which I have taken from Guhati now I have transferred from there year back.

Since then I have been running to your Jamshedpur Airtel office to surrender or change the address or transferred to Prepaid but I have got no assistance.

I therefore request you to kindly help me in the above matter or I will stop paying the bills.

Thank’s


Suresh Kumar Bhatnagar
Mob.[protected], [protected]
Email:[protected]@rediffmail.com

To, Date: 27/12/2008
The Manager
Bharti Airtel, Jamshedpur
Jharkhand.

Subject: Transferred of Mob.No.[protected] from Guhati to Jamshedpur.

Sir this is to inform you that I am a subscriber of your network Mob. No. [protected] for the last 2 yrs.

I have taken this Post paid connection from Guhati and I have been transferred from there year back and I am using it on rooming.

Now I request you to kindly transferred it from Guhati to Jamshedpur or surrender it.

Thank’s

Capt.S.K.Bhatnagar
4201, Vijay Heritage Phase 6 & 7
Ulyan Kadma Jamshedpur

respected sir,
my contact no is [protected]. i m trying to form my friend group from last 10 days but i m unable to it on *110# every time i got the message like APPLICATION DOWN or PLEASE TRY AFTER SOME TIME 0r YOU R NOT MEMBER OF THE GROUP or PLZ CONTACT U CUSTOMER CARE. i contact the customer care from last 2 days but no buddy helps me, i got ans from customer care is system is down or directly cuts my call. i[censored] r not able to maintain your system then plz turn them down permanently b'cz u customer care never helps us.
plz give me correct ans to form my group

This is the copy of the complaint letter i had forwarded to bharti airtel authorities but they have not resolved the matter till now.

To,
Manager,
India.

Sub:Harassment of a consumer by the company (Bharti Airtel Ltd).
Respected Sir,
I, Syed Taqi Akbar, resident of Lucknow, had subscribed to your Broadband service on 17th November 2008.In the subscription form I had chosen the Unlimited 1499 512 Kbps plan.After that I received a confirmatory call from your side, informing me that I have chosen the 499 combo plan.Immediately, I objected to it and informed your executive that I have chosen the Unlimited 1499 512 Kbps plan.I asked the executive of the confirmatory call to rectify the mistake made by your company immediately.The executive took my complaint and gave me a complaint number.I even told the executive that either rectify your mistake and give me the plan which I had chosen or disconnect the service.I made numerous complaints everyday and the details of the complaints are as follows:
1. Reference number : 50141915 Dated 08/11/08
2. Reference number : 11979910 Dated 11/11/08
3. Reference number : 45274466 Dated 12/11/08
4. Reference number : 51842816 Dated 19/11/08
5. Reference number : 51984364 Dated 20/11/08
6. Reference number : 53395014 Dated 30/11/08
7. Reference number : 53395014 Dated 03/12/08
8. Reference number : 15239688 Dated 26/12/08


Please note that in all my complaints I had clearly mentioned that I had selected Unlimited 1499 512 Kbps plan and not 499 combo plan.I asked the executives to rectify the mistake immediately or disconnect the service.
But to my utter disbelief, I received a bill of Rs.9000 under the 499 combo plan.I will be unable to pay this bill.Also, keep in mind, that the mistake was clearly from your side.And inspite of repeated complaints the company did’nt rectify the mistake.
I would like to mention some important facts which highlight the negligence of your company “Bharti Airtel Limited” and also exposes the pathetic treatment you give to your customers.
 I had selected the Unlimited 1499 512 Kbps plan in the presence of your Sales Officer, Mr.Anand Kumar Shukla.(Cell no-[protected]).
 When I received the confirmatory call informing me of the 499 combo plan, I immediately asked them to rectify the mistake.What is the use of the confirmatory call if your company imposes the plan of your choice on the consumer?
 When your hardware engineer, Mr.Fahad (Cell no-[protected]) came for installation, he showed me the form in which the plan selected was ‘Unlimited 1499 512 Kbps’. Then how can your company change the plan to 499 combo plan? Is it to harass the consumer?
 As mentioned earlier, I made numerous complaints but what was the effect?Instead of rectifying the mistake, your company imposed a bill of Rs.9000 under the plan that I had not selected.This is a case of clear harassment of the consumer by your company.
Please note that I have been subjected to intense harassment and have decided to approach the Consumer Forum if the matter is not resolved by your company within 48 hours.

SYED TAQI AKBAR
A/C NO. 14308894
NUMBER[protected]
Mb. No.[protected], [protected]

I AM FROM BANGALORE, I PURCHASED AIRTEL PREPAID SIMCARD FIVE DAYS BEFORE SO FOR NOT ACTIVATED
I CALLED TO AIRTEL CUSTOMER CARE CENTER TWENTY TIMES, THEY ASK TO CONTACT DEALERSHOP, IF I CALL TO DEALER HE ASK ME TO CONTACT AIRTEL CUSTOMER CARE OFFICE. SO BOTH BLAME EACH OTHER AND PLAY GAMES WITH ME AND TOTALLY IRRITATING AND WASTE MY PRECIOUS TIME. MINE NO. IS [protected]. pls anybody give idea where and whom i have contact finally for justice. so my sugesstion to all is dont buy airtel simcard in bangalore as staffs are too lassy, jokers and innocent in attend the customer problem.

I paid Rs 40/- for booster pack recharge to a dealer called Mehta fancy Stores at Ambattur Chennai-600053. I received message from Airtel that your recharge is not successfull. Trans id no. is[protected]. dated[protected].
I asked the dealer to pay back my money. He spoke to Airtel and told me
your booster pack is charged. Airtel is charging Rs 1/- per call instead of
Rs 0.5/- I am asking Airtel to take action on Mehta.
Ch.S.Lakshmi narayana.
Mobile No : [protected]

I took airtel broadband plan and there was some bill due because I left the place and I paid the bill and requested to disconnect and they said they will disconnect that and now I am getting calls from their customer care that My bill amount is due and Now I am now not putting up at that Place and already requested to disconnect 5 months back.Their so called retrieval experts start calling with out knowing any thing.

DEDUCTION OF Rs. 10 EVERY WEEK
I HAVE BEEN CHARGED VIDE THEE MESSAGE GIVEN BELOW PLS. UNSUBSCRIBE THIS SERVICE FROM MY MOBILE PHONE NO. [protected].
MESSAGE RECD. FROM PHONE NO. 64611020
MRESSAGE CONTENTS
"YOU'VE BEEN RENEWED FOR (SUBSCRIPTION, TEXT BASED SERVICES)SUBSCRIPTION SERVICE ON AIRTEL WAP. YOU'VE BEEN CHARGED Rs.10
I HOPE YOU WILL UNSUBSCRIBE THIS SERVICE IMMEDIATELY AND REFUND ME THE MONEY ALREADY DEDUCTED

my no. is [protected]
i m getting msg of being deduction of rs. 10 from 64611010 my prepaid acc. balance. for using m.igfun.com but i never use this service pls help to resolve this problem.

Hi,

I m having one Airtel Prepaid connection. +[protected] my main motto to buy this is only for “Mobile Office”. But on last Friday 19th Dec’08 around 22:30 on same day my Bal is around 60/- I have act “MO” by *567# and it’s activate. I have received Sms for the same & my 15/- will be debited from my Prepaid A/C. But while connect with my Laptop it shows Error “Packet Data Not Available”. Then I made call to 121 around 22:45 & the agent guide me manual settings for my phone & it’s done Thanks. Also I need setting for my Laptop, and then he was told me for this u need to call 12140. I made call to 12140 around 23:10 but I m not get connected with the same, and the IVR says Write AIRTEL & send it to 121. After this again I made call to 121 to know about what is this going on why I am not get connected with 12140 but also I am not get connected to 121 also & same the IVR says Write AIRTEL & send it to 121.

Around 23:30 I made 121 from my postpaid connection for Laptop settings & the postpaid agent inform me that you need to made call on 12140 from prepaid card only then & then only you get proper information about the same. Can you transfer my call to Prepaid dept. Agent says No.

So, that is not possible for my prepaid because when I made 121 or 12140 the same thing I heard Write AIRTEL & send it to 121.

On 20th Dec’08. I visit Bharti house Ashram Road, Ahmedabad. Around 18:05 At Bharti house when I entered the last token no was displayed on board was 203 & my token no is 211 waiting more then 45 min. then I meet Mr.Sandeep I ask him about my 121 services why I am unable to call 121 or 12140 Customer care? What Mr.Sandeep replies me that you have dialed more then 30 times to 121? And that is reason your 121 services are bard. Is it so!! If I dial more then 30 times to 121 then my CC services are bard??
Mr.Sandeep: Yes,
Then please let me know how many times & when I made call to CC!!
Mr.Sandeep: how many time you have dial 121 that detail will be not update in our system.
Is it so!! I know I haven’t made more then 7 times, Also need to know when I bought the Airtel Prepaid card there is on CAF need to fill up by Customer that also I have filled up in that CAF. I want to know have you mention in CAF if I made more then 30 times to 121 then my 121 services are bard??
Mr.Sandeep: No.
Then why my services are bard?
Mr.Sandeep:-----(Totally Blank)------ No Answer.
Ok now tell me how can get my Laptop setting without making call to 121 or 12140 because my CC services are bard??
Mr.Sandeep: I don’t know that you have to do by other prepaid card.
Now just tell me how to deactivate MO?
Mr.Sandeep: Call up 121 or 12140 they will assist you.
I ask him then what you are setting hear & what you doing hear???
Mr.Sandeep:[protected]Totally Blank[protected]No Answer.
I walk away form there because it all waste of time and no use to setting in front of this kind of Airtel Officer.
I am surprise about No Good Evening, No Thank You & No Good buy……..

After a week on 27th Dec’08 when I Check my prepaid balance it shows 0.00/- how?? & also I am not able to make call on 121 or 12140.

So kindly explain me some quarry which I have.

• How many times I made call on 121 or 12140 from I bought the new prepaid???
• Is there any line in CAF if customer calls up to customer care more then 30 times the services are bard??
• If yes then show that line where is it & on which page??
• If no then why my customer care 121 or 12140 services are bard??
• As Postpaid CC informed on 19th Dec’08. you need to make call from only & only Prepaid card then you get settings for your Laptop, just tell me at night 23:30 where I have to go & what he is going to tell does he think twice before he speck!!!
• What is your feedback about these things & what you doing after this will happen with you????

I was told by Maharashtra customer care service of airtel to apply on line for deactivation of the post paid connection but application form is not available on their web site. Kindly advise.