Airtel Complaints & Reviews

I have been facing the continuous internet disconnection problem past 3 weeks. i complianted so many times. 3 or 4 times their service engineer has come but problem hasn't resolved yet. for every two days, their call center people are calling and asking whether problem has solved or not? continuously i am giving the same answer that the problem hasn't sorted out.
so, i am requesting airtel people that please let me know whether u people can solve the problem or not. i[censored] are unable to sort out then i will go for some other new connection.

1st December 2008


From:

S. Sairam
No. 21, Defense colony
Sahakar Nagar, Kodigehalli
Bangalore – 560 092


To:

Bharti Telecom Ltd
Bannerghatta Road
Bangalore

Sub: Add-on Sim complaint

To whom it may concern

I am very disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements.

I have been AirTel customers since 2 years. In general I’m happy with the products and services which you have to offer even though the network is not so clear since couple of months and yet managing hoping for improvement in near future.

In the month of April-May, Ms. Priya who was working for your partner at vijayanagar called and pestered me to buy ADD-ON Sim and promised me the best services in the new scheme. In fact I requested her not to call me and bug for add on sim as I didn’t know what to do with it.


I was stunned to see an executive at home on the same evening requesting for my photo and told me not to bother about the address proof etc as he told me that he’ll get back to me for address proof requirement but never turned back, but somehow I received a sim with the number [protected].
After couple of days, Ms. Priya again called me and asked me to start using the sim without bothering about the bill as it SHALL BE ADDED with the parent number ([protected])


But contrary to what I was assured and to my shock I received a separate bill. When I called up Ms. Priya, she contradicted her previous statement by saying that I will receive TWO separate bills and that it was NOT an add on card and that the scheme had got over by the time I booked. After this in spite of me making several calls, I never got any response and got to know that Ms. Priya left the job.

Further, I not only refused to pay the bill but also questioned AirTel as to how they could provide me a sim without ME signing the document. Later, without any intimation I started receiving the add on sim’s bill amount to the parent number which I paid without noticing.

The next step taken by me was to disconnect the add on sim number, ie [protected], all incoming and outgoing calls were barred……..sill I started receiving the minimum bill amount to the parent bill which I refused to pay.

Last week, on November 23rd night, without any prior notice, the outgoing call of the parent number [protected] was barred because of which I incurred a HUGE loss of business. And had frantically called [protected], your executive Mr. Dilip (Ref. no.[protected] And the next day I spoke to Ms. Shilpa (Ref no.[protected] dated 25th November requested him to activate the outgoing calls but it did not happen. I had undergone a lot of mental torture due to non availability of outgoing calls as it affected my business a lot.

I would like to bring the following points to your kind info:

1. I did not sign any agreement for the add on sim which was provided by Ms. Priya, which amounts to forgery! My signature can be verified in the parent number.
2. As I have been your loyal customer since two years, I request you to reconnect my parent number without any further delay.
3. As far as the add on sim is concerned, I shall clear the dues if and only if the documentation part is proved.
4. If the parent number is not activated within the next 12 hrs, I will be forced to take legal action based on forgery & harassment, and Loss of business due to barring of outgoing calls for 10 days without prior written notice.

To wrap up I really want to remain a loyal AirTel customer but I am extremely frustrated by your attempts to lock me into a long term contract.

I beg you to reconsider how you treat your customers and “Reward” us for our loyalty rather then punish us!

Yours in frustration,

Sairam.

I applied for broadbend connection in april-may 2008 and pay Rs.1000.after my money was refunded after 10 days by saying, that we do not have pair for connection.After few month.Mr Omprakash contect me and confirm that we have fecility to give you connection. and he collect rs. 1000 on 31st august 2008.I am waiting till today, have called omprakash/mr ghanty/ti nodel agency. neither I got connection nor my money back.Air tel should return my money with panelty.

The above No was being used as a post paid number and after the expiry of the plan, the same was converted into a Pre Paid numberfor which the documents were submitted to Airtel office at Fateh nagar New Delhi( Shibatel), who lost them. The docts were again submitted alogwith photo and the number became operational after a few days.After 15-20 days, a message was received about failure of address verification.I immediately contacted Airtel Customer Care, who confirmed that there was no such enquiry pending.It was actually confirmed by the Shift manager at that time.The confirmation can be obtained from call record.After a week, the number was closed.I had not only converted the number as a lifitime pre paid but had also recharged and put a pack in that number.
I therefore request u to please look into the matter as no one had ever tried to do the address verification as no visit was made by anybody at my residence or No Contact made.
Secondly since the number was initially a post paid no, the address verification was probably not required.
Thirdly the staff posted at your Shibatel Office would ensure that nobody should ever take an Airtel Connection.
Presntly I am posted at Rajkot and I had a postpaid Airtel No-[protected] which I closed and took a Tata No instead.On closure I received a letter from Airtel for continuing the services. Tell me in the circumstances, would anybody dare to have an Airtel Connection. I have already spent may be 24 hours of my active time to speak to Airtel and calls for an app. amt of Rs200/-plus

Hi,
I am using airtel postpaid no. [protected] in bangalore, karnatka. they have blocked the services to my home mo.[protected], jharkhand circle(BSNL).

I have lodge a complaint on 27nov.2008, complaint no.[protected], & they had given me time limit of 2nd dec within which they told me that service will be restored to this number. now today is 4th dec, 2008 & they have not doing anything about my complaint. evertime they are saying we are working on it. for last 10 days airtel people are giving me the same excuse.

Now, from today 4th Dec, 2008 they have blocked my customer care facility no. 121 voice service also, so that i can, t speak to any of the customer care people.

sir, if we customer not able to make payment in time these people are charging penalty as well as disconnect the connection, & now these people are doing all the crabs for last 10 days .

What, I can do against Airtel. I want to take strong action against them for negligence of service as well as penalty.

Please suggest.

Regards
Sumit Kumar SIngh
[protected]

Hi,

We had registered for Airtel broadband use on the 3rd of November. Your Customer care executive ( Senthil - [protected]) had promised to get it operational within 4 working days. It has been a month now and the Landline/ broadband is not yet operational.

i have also received my first bill for services that I have not used. I would like to know howcome AIRTEL has charged us without first making our broadbacd/ Landline operational..

All calls to SENTHIL go unattended.

I request immediate disconnection of the NON-FUNCTIONAL landline at our residence as I am not willing to pay any bills for the same,

My residence address is :
6A, Tulip Block
Ceebros Gardens
38, Arcot Road
Virugambakkam
Chennai - 62.

I can be contacted at [protected]

Thanks,
HImavan

I HAVE A LIFETIME PREPAID CONNECTION NO.[protected] FOR THE LAST 3 YEARS.

ON 17th Nov. 2008 MY MOBILE PHONE WAS MISPLACE. I LODGE A COMPLAINT IN POLICE STATION AND GOT A NEW SIM CARD FROM EXCELL COMM. NEW FREINDS COLONY NEW DELHI AFTER GIVING ALL THE ID AND RESIDENSE PROFFS ON 18th NOV.2008.

BUT TODAY IS 04/12/2008 AND MY NUMBER IS NOT YET STARTED.

I COMPLAINT TO CUSTOMER CARE OF AIRTEL BUT THEY ASK THAT THE NUMBER CAN BE START BY THE EXCELL COMM. ONLY.

AS ITS ALMOST 3 WEEKS GONE MY NO. IS STILL NOT STARTER

Customer care no does not exis

I, Mr shaikh Gulam gause having airtel prepaid connection no [protected], while I am trg to call for any enquiry or greiviences to the customer care no the reply comes some time that no does not exists, some time caLL recieved but when i am choosing option 9 for talk to customer care executive...

NOTE:- i want to deactivate the voice chatt in my mobile no.[protected], please take action as soon as possible.

I am using airtel mobile no. [protected] at the below mentioned address. For the last six months I have been experiencing great difficulties in both speaking on phone or using my airtel broadband data card due to zero signal strength in the area.

How could a posh area in Greater Noida be left uncovered for signal strength rendering airtel connections literally unusable for such a long period.

My address is :

Dharmender Singh
17, Millennium Village Apartment,
Alpha I, Greater Noida-201308

Opposite Kailash Hospital, Gr Noida.

Dear All,

I had the bill of 3385.00. I did not paid the bill as i had a billing queries..So late payment charges were levied. One day i receive the call from chennai and that people informed me that if i pay 3100 rs there will waive 285.oo so i had paid 3100 rs..the guy who called from chennai made the false promise and no everytime am getting calls from airtel asking me to pay 285.oo rs..everytime i am pissed off expalining...

I am an Airtel customer since last five years(too loyal, I think).
I have been usinf erecharging service and was satisfied with it.

On 8/11/2008 I got my E recharge from K.K communication, university
market, Kurukshetra university, kurukshetra for an amount of Rs.333/-at
about 6pm.He used one of his three numbers [protected], [protected] and
[protected].He told me the Erecharge has been done.I was not carrying
my mobile at that time. when i checked my mobile I found that no E
recharge has been done.
When I talked to the person at K K Communication he was not much
forthcoming.He told me he has no ways to confirm what has gone wrong.I
asked him as we have the date and approx time it will be posasible to
get the records from Airtel and confirm what has goine wrong.Nothing
has materialized till now.

I have paid the money and I want amount credited to my account.What
way you can help me, please let me know.

my name is shaikh ali athar my no is=[protected] iam a goverment servent i buy acard when u laucnh A2A=10ps & A2other is 30ps & suddunly sms is coming ur call rate is rise now u have to pay A2A=25ps & A2other=50ps plz sir help me or mujhe mere pehle ka offer de degeye. nd i also give the complain in consumer officer. is kindly request u

I made bill payment for my airtel mobile on 29.11.2008 via ICICI online payment (Payment Id [protected]), due date is 30.11.2008 but still i am reciving calls from AirTel regarding payment not made. My payment not updated in Airtel payment history. There is no resposibe reply in 121.

Dated :[protected]

I have sent the below complaint on 21st November and I got a reply from airtel after a week asking for an alternate number to verify my address. And I provided the same and does'nt got any reply yet and even after repeated attempts I was not able to contact the airtel nodal officer mumbai on phone. So my humble request is 'Stay Away From Airtel'.

""Dear Sir,

Myself Mr. Anish Sivaram and an airtel customer for the last 2 years. My no. is [protected]. Last 4 months back or so i changed my connection from Post paid to Pre-paid. Then I was asked to submit the Address proof and all and I submitted the same with Airtel Gallery Vashi, Mumbai. After one month or so I got a message in my no. that my verification is wrong and I resubmitted the documents again at the same place and ter was no problem for another one month or so.

On nov. 11 I received another message stating that your verification is wrong and visit the airtel gallery within next 48 hrs or so. As instructed I visited the Vashi Airtel gallery again on[protected] and explained the problem. Then they advised that i will get a call with in next 48 hrs. and your connection will not get disconnected by that time.

I didn't got any call from airtel and irrespective my connection also got disconnected. Again I went to the same gallery on[protected] and explained the situation. Then they conveyed that you will get a verification call within another 48 hrs. and my connection will be restored. Infact I even provided an alternate contact no. as well[protected]. But nothing worked out and I am still getting the message "your call cannot be completed and submit the required documents immediately with the nearest airtel gallery immediately". Sorry to say that your reception at the said gallery is so bad and no one will dare to visit there again.

Then I called your customer care people and explained them about the situation. First time ie on 20.11.2008, the person informed me that there is some internal connection problem and she cannot restore my phone connection.

Again I made a call on 21.11.2008, and the guy is advising that he is helpless and visit the gallery and got the problem corrected.

The gallery people are saying always that you will get a call within 48 hrs. and the customer care people are advising to meet the gallery people to restore this problem.

I will highly appreciate to have your advice and restoration of my conenction latest by[protected], so that I can decide about switching to a better service provider if nothing works out by the time.

With best regards,


Anish Sivaram.

i need my call details

hi... Myself Mohammad Saif Azad from mumbai. I am a gold card member. Before some days i have applied for blocking my card, and finally my card is block now. after that your bank suggested me that i will receive my new card within 7 working days. Today at 5:45 i got a call from Blue dart malad that there is a credit card for me. But the courier guy has told me that he didn't stay for 10 minutes. and he told that he will put the comment that customer is not avail.And my card will go back to chennai. I want my card tomorrow between 10 to 11 am in my office. So plz inform them to deliver my card as soon as possible



Thanks & Regards
Mohammad Saif Azad
Old card no- [protected]

Interface bldg no.7, 5th floor
New link road malad west mumbai

Mob: [protected]
[protected]

I'm making this complaint 'coz today I feel I ve been cheating by Airtel by their service call eZmail which is included under email n chat section of airtel live.
I had subscribed it for 15 rupees weekly since 4 weeks ago... They didnt 4get to deduct my money but the problem is I cant browse it... I made many complaints but of no use...They ignore my problem...
If anybody knows how to solve this then pliz kindly help me to solve this problem...
My Airtel no. is [protected]
email:- [protected]@yahoo.com

kindly unsubscribe the dada resub 10 service on airtel wapmy mobile no. is [protected].

My problems with Airtel lies as below. In spite of my several written complaints and their assurances, these problems are still not resolved. I tried to contact customer care as well as nodal officer Mumbai and Appellate officers as well but all in vain.
1. Facing severe network problem in my area and also find network problem in several other areas of Mumbai. Complaint several times, assured of resolution within 6 days each time. No resolution since about two years now.
2. Not getting missed call alerts even after subscribing and getting assurance of service activation from customer care. complaint several times without any resolution.
3. Unable to contact customer care representatives now from my mobile on 121 and 198. Updated to Airtel several times but again without resolution till date.
4. Appellate officer and nodal officer Mumbai are not responding on numbers + 91 [protected], +[protected] and + 91 [protected] (please note these numbers are given in Airtel's website www.airtel.in). Getting no response on these numbers even after connection.
5. Also subscribed for Airtel data card 599 unlimited plan. Unable to use in full due to network. During subscription I was informed about the separate EDGE network and good speed by the Airtel Outlet.

Dear Sir,

I have taken a new postpaid airtel mobile with gprs facility connection in the name of my father in law (yashwant Anant Chavan) from your excutive Mr. Devraj Vishwakarma. The name of the postpaid plan is new good value 199 and the (mobile no. is [protected]) I have also submit the all documents, except residential proof address. After six days my outgoing calls are banned. So I tell Mr .Devraj I about this situation and also I submit above docs. after one week. After 4 days my sim not working properly and there is message is coming on mobile registration fail. So I contact Mr. Devraj, he says I will give new sim. After 7 to days gone till date I have not received new sim. Why this type of service you to your customer. So I am not interested to your postpaid mobile connection, so give me my rs. 300 deposit amt.

Thanks & reds,
Mangesh Shirdhankar