Airtel Complaints & Reviews

Hi

I've complained to Airtel on 121 for registering a complaint that i'm getting the anonymous sales promotion SMS.

I got a response that it will be blocked as "Dont Disturb" service after 45 days.

I can understand this lead time for blocking for non-airtel messages. I dont understand on why Airtel cannot itself block their own sales promotion messages.

I'm getting at least 25 SMS per day on internet connectivity or something else even after this complaint 3 times.

balaji

new sim card was taken but it is not been activated
MSISDN:[protected]
sim:[protected]
IMSI:[protected]

my mobile usage is very too much, i have make plenty of calls every day i m facing a problem very much frm my airtel mobile i had mad complaints frm 3 oct but no service manager or technical dept callled yet they just need money they dont want to give service all this company shoud go out frm india if they just need money by ripping off there users

Dear Sir

THANK YOU FOR YOUR REPLY AT LAST

ERROR HAS BEEN FROM YOUR SIDE, AND NOT FROM OUR SIDE AS WE HAVE NOT SHIFTED
SO THEIR NO QUESTION ARISING OF NEW ADDRESS WHICH IS SAME AS FOLLOWING
"JIVRAJ TEA LIMITED 302 NATRAJ 34 VALLABHBHAI ROAD VILEPARLE WEST 400 056
MUMBAI MAHARASTRA INDIA "

IN SPITE OF OUR OFFICE BARER PERSONAL VISIT TO YOUR IN LINK ROAD AND LOWER
PAREL AND ALSO MANY E-MAILS, REMINDERS, CALL ON 121 NOTHING WAS SORTED OUT
.

THEN ONE FINE DAY WE RECEIVED 3 MONTH INVOICES TOGETHER THRU A COURIER,
AND WE SURPRISE TO SEE THE ADDRESS ON OUR INVOICE IS " X NEHARU NAGAR POLICE
LINE BLDG NO 143 ROOM NO 4859 NEAR SHANTARAM KRUSHANA PANTAVOLAR HIGH SCHOOL
KURLA WEST MUMBAI MAHARASTRA PIN 400024 " BE HAVE NO CONCERN WITH THIS
ADDRESS AT ALL WE WERE SHOCKED TO SEE THIS ADDRESS ON OUR INVOICE BASICALLY
IT IS ALSO DANGAROUROUS ON OUR PART THAT OUR DETAILED BILLED INVOICES WHICH
WE ARE PAYING FOR WERE GOING TO WRONG ADDRESS AND MAY BE TO WRONG HANDS.

SINCE WE ARE PAYING FOR DETAIL BILLING WE ARE LIABLE TO GET OUR OFFICIAL
DETAIL BILL IN TIME SO THAT THEIR IS NO INCONVENIENCE CAUSE TO BOTH O[censored]S.

WE ALSO WOULD LIKE TO HAVE COPIES OF ALL LAST 8 MONTHS COURIER'S POD TO
ENABLE US TO TRACE WHO WAS THE PERSON RECEIVING OUR BILLS IN COURIER WEST.

BEING A SO CALLED SOUND COMPANY LIKE AIRTEL, WE BELIEVE THIS ERROR COULD
NOT HAVE OCCURRED CONTINUOUS IN EIGHT MONTH IN A ROW . NOW WE HAVE A BELIEF
THAT THIS IS SOME KIND OF A MISCHIEF BEING PLAYED FROM YOUR SIDE .

WE ONCE AGAIN REQUEST YOU KINDLY REFER OUR TOTAL LOG MAINLY IN 121 -
E-MAILS - AND LETTER COMMUNICATION AND REVIEW THE MATTER FROM YOUR END.

BY NOW LOOKING AT OUR PAST RECORD FOR MANY YEARS WE ARE PAYING YOUR BILLS NO
MATTER HOW MUCH AMOUNT BEFORE DUE DATE, SINCE WE WERE NOT RECEIVING YOUR
BILL FROM APRIL 08, AND BEING A COMPANY ACCOUNT AND INDIAN INCOME TAX LAW
AND COMPANY AUDITOR'S REQUIREMENT WE ARE UNABLE TO ISSUE ANY PAYMENTS
WITHOUT AN INVOICE BUT IN YOUR CASE WE WERE STILL PAYING IN TIME, GOING OUT
OF THE WAY IN ORDER NOT TO DISTURB SERVICE IN ORDER, NOW IT WAS A HIGH TIME
AFTER SO MANY REMINDERS AND PERSONAL EFFORT THEIR WAS NO EFFORT FROM YOUR
SIDE TO RESOLVE OUR VERY SIMPLE GENUINE QUERY.

EVEN THOUGH MISTAKE WAS FROM YOUR END, YOU HAVE HUMILIATED US BY STOPPING
OUR OUT GOING SERVICES FOR ALMOST A WEEK THIS HAS CAUSED A BIG LOSS IN OUR
DAY TO DAY BUSINESS.

AWAITING YOU FAVOURABLE ACTION SOON


REGARDS

KIRAN SHAH
OUR NEW MOBILE NOs ARE : [protected], [protected], [protected], [protected]
FOR BETTER COMMUNICATION

as i wish to have an add on connection with my nos: [protected]. what should i have to do regarding that. and what airtel is giving facility for this connection.

Dear bharti family,
this is Aziz Khan one of airtel billing coustomer from 1.6 year my no. is[protected].
today saturday 13-dec- 2008 i got a call from no.[protected] for billing concetion...see the representive used very bad lanuage to my mother as well as to me...
first she called up me at 11.33am that time i am on work so dont attend the call...but when i called up at 1.30pm she not recived it and call back me and missbhihave with me and my family...
i want full detial of this no.
i want to see the face how used bad wards to my mother
how is the owner...and use... name and address
and for what perpose she called me..
regards
Khan Aziz
[protected]
mumbai

Respected sir,

I Myself Mr. Amol Dharma Kshirsagar, Airtel`s prepaid customer I have been availing Airtels valued service since Aug 2008 on mobile no +91-[protected] which comes under scheme named “Mobile compus pack”, I am from pune (Maharashtra)

Actually, I never wished to write a complaint letter to well reputed & established entity who really gives a wonderful service with great effort in every respect along with all possible facilities.

But, this is how may complaint incident started, from last few days I was suspicious about call charges so i thought to check out whether I have been charged correctly or not ? on12th Dec 2008 as per my mobile clock timing I called on an Airtel mobile no +91-[protected] at exact 3.54 pm means At beginning of 55th minutes and completed conversation at exact 3.57 pm means at starting of 58th minutes therefore sum comes like this (58-55=3) total three minutes were utilized by me but got charged by Rs 4/- for which i must have been charged only Rs 3/- in respect of scheme selected .it was really very embarrassing situation when someone make fool where you trust most for money and service.

Therefore, I immediately called Airtel customer care service no.121, where I spoke to a male CCE on my first call who treated me very rudely, arrogantly on the queries related charges, after deep explanation on issue I convinced him and then he replied that it usually happens by mistook and we would soon credit my Airtel account by Rs 1/- now you tell me, how it can be a satisfactory response, still he kept arguing on issue without being positive to fact & cut the line using vague language.

Afterwards I had to call again, to know real matter, this time a female CCE was on line, I gave her my mobile number and explained what happened, on reply she said that you called earlier and Rs 1/- had been refunded to your account and rest Rs 2.50/- would be credited soon for last extra cut charges and this is what update I could see in your Account on screen at the moment then I thanked her for action taken and heartily requested to convey this call charges query to senior authority so that they could take necessary steps and she agreed and we closed conversation by greeting each other, this time all went fine.

But nothing stopped at this point, again I started to receive SMS on my mobile on same day(12th Dec2008) around 6.08 pm to till 8.14 pm by Airtel, in that particular time altogether I received 5 (five) SMS which shows that I have activated following services


SMS 1(Airtel) –missed call alert plus is now active on your mobile received alerts when ur mobile is switched off, not reachable, to deactivate sms MCANO 501

SMS 2- ([protected])- congratulation on subscribing to the on demand service you have been charged Rs 30/- for 30mins of your favorite music for 30 days, to unsubscribe call 54321300

SMS[protected] –congratulation your MCA plus service has been successfully charged Rs 15/-on 12-12 Enjoy the Airtel service, to deactivate sms MCANO to 501.

SMS[protected]congratulation for starting Hello tunes (HT), subscription charges are Rs 30/- month stop HT by calling[protected], toll free,

SMS[protected]thank you for downloading “bhains ki pappi” as your hello tune, dail 543211 for the latest hello tunes (call charges Rs 3/-mins)

Now I don’t understand what kind of reply Airtel expect from me to say for service which I didn’t ask to active or asked any one to get activated and for which Airtel has already charged me Rs 47/- now there is negative balance Rs (-) 15.17 INR, I don’t want to be a victim for all charges .

I am terrifically suffering for all unwanted service provided by Airtel and charging me a lot, I request “Airtel Higher Authority” to look into matter and solve my extra calling charges, and balance related queries at earliest


Please do the needful

Awaiting for your positive reply and action


Regards,

Amol D Kshirsagar
Mob +91-[protected]
pune

I have been receiving regular message on daily basis: THANK YOU FOR USING DADA SUB 10 SERVICE ON AIRTEL WAP. YOU HAVE BEEN CHARGED RS. 10 whereas I have never subscribed or utilised this service.plz Deactivate this Service

I recently purchase an airtel prepaid number ([protected]). i request via message for activation of my airtel live. but i got some error conformation from airtel number(52700). i complaint about this to customer care. they ask me to resend that message again & again. i send that message 14 times & i charged 3 rup. for each meaage. But i got same error again & again. i complaint about that to customer care. they ask me to wait for 24 hours...48 hours...tomorrow..after 72 hours. but i dn't got my service activated. I lost my complete balance in this nonsense activation procedure. Ever time they put a new excuse. They ask me to wait. I m waiting from last 1.5 month & i am so disappointed from their service.

so i want to request vereybody to drop out of Airtel Mobile Service. This is a totally discusting company. those people are totalyy full-time excuser.

i am dropping my number due to their fake suggestion..

There are 3 problems I am facing.

1 Coverage issue While talking the phone gets disconnected. However I see full network. Many times call gets connected but reciever cannot hear the voice All thses calls are getting charged.

2 Hello Tunes : Many times the Hello tunes get changed randomly. When I have choosen a Hello tune and paid or the service how does it get changed randomly. Secondly When I am on a call and there is a second call coming, why does a Hello tune play. Waiting message should be played.

3. Mobile Office : I have suscribed to 399 / Month Internet usage on mobile. I cannot understand why only 100 MB is kept free. There are so many Airtel suscribers that I know are using this service for 199 / Month with unlimited download. Moreover how am I suppose to know how mucg have I downloaded. This is something that has to be addressed. If the usage at given point is not known how are suppose to limit the use

I hope all my queries will be addresed. I have been associated with Airtel right from its launch in Mumbai and hope for such small glitches I would not have to discontinue.

pls send me my ebill passwors...

Dear All,
I have recently installed Airtel Broad band combo 499 plan which offers 2 mbps speed and 1 gb of data usage free per month.
Earlier I had prepaid connection of Hathway 512 kbps plan with 400 mb usage free per month. I am a minimal user of internet at home, and had never exhausted this 400 mb of limit.

Last month I got Airtel braod band installed. The speed is very good. But I am shocked as to how do they actually calculate the data usage. Last month I used internet only for 10 days just text chatting or email checking (I do not get heavy attachment files) and it showed a usage of 852 MB.
This month on 1st Dec on a single day it shows a usage of 165 MB plus. My usage pattern hasent changed, but my billing has changed. I had logged complaint regarding this and their engineer visited me and did not find any problem with my system or the modem. However I was surprised to hear from their tech person that even if the modem is kept switched on and the broad band cable is not connected to your computer or your computer is not on, still u will get billed. Fortunately that has never let the modem on when not in use. If Airtel is charging me for data transfer, then unless the broadband cable is connected to my computer how can datatransfer take place??? They refused to answer to this querry of mine. They told me that only their senior technical team can answer to me. I still await to hear from them.

I would also like to share with you people that I checked with two of my neighbours who have also taken smae airtel plan and connection. They have also experience the same - wrong/false billing by Airtel.

People please be aware of Airtel. They have false billing system. Please be aware before taking Airtel limited data transfer plans. They fool u.

Rohit

My mobile number is [protected] and I keep receiving the message from 58243 informing me that my subscription of Yahoo! Zone will be renewed automatically in 2 days. I dont know how this is being done any why as well. I have not even subscribed to this service.

Kindly do the needful and remove me from this service and refund the amount charged to my account for the past few months

MY AIRTEL LAPU NO. IS [protected]. THE VALITY OF MY LAPU NO. IS EXPIRE ON 09/11/2008. FOR THE SAME DATE I DAILY REQUEST INTO LAPU CUTOMER CARE (711) OF AIRTEL BUT THEY ALWAYS RUDLY SATS 24 HOURS. I HAVE 17000+ BALANCE IN MY NO. [protected] THE SCHEME IS PASSED OF FULL TALKTIME. PLEASE HELP ME MY CONTACT NO. [protected]

Dear, CUSTOMER SUPPORT EXEICUTIVE AIRTEL/TEAM LEADER(TL)
Myself ankita seetha from Bhopal( M.P), I want to stop the service 53636 coming on my mobile from your side, Right now i am suffering lot of problem because of only that badly message coming from 53636, This is my pleasent request to you that please stop the 53636 service, otherwise i have to take quick and strong action against this type of (53636)service and have to contact from customer forrum.I am unable to give my mobile number due to privacy reason, my mail id is there please solve my problem as soon as possible.

With Regards,
Ankita Seetha

Dear Sir,
I am using Airtel prepaid from three years. I try to deactivate NOP service from last year to till now but it couldnt deactivate. Rs 2 is deducted daily in my account. Whenever i called up to customer care they told me that this service is not working. they do not give me proper answer. i want to take legal action against Airtel.
Please help me. Thanking of you.

Hemant Ananta Patil.
[protected],...

I contacted a AIRTEL AGENT for a postpaid connection and took a connection from him giving address proof and identity proof.
Apparently, the AIRTEL AGENT misused my address proof to take another postpaid connection. Strangely, I received bill for that fraud number only after 3 months and immediately i complained Airtel Customer care. The fraud number was not reachable because airtel seems to have disconnected that number because of bill due. I tried contacting that AIRTEL AGENT, and he acted innocent and was not reachable thereafter.
Receiving the complaint, customer care said that they would take care of it, but it went unresolved. Again I complained airtel customer care, and they replied the same that they will resolve, but it continued to be unresolved.
And then, I informed that i would disconnect my original number, after which they assured me that they would resolve the issue. But i still get bill for that fraud number([protected]).

In the first place, i perceive that AIRTEL is NOT a TRUSTWORTHY company (because of its FRAUD agents), and on top of that its Customer Care is PATHETIC.

Not sure when this torture would end...

Please take extra care while contacting AIRTEL agents (avoid if possible). Also, avoid AIRTEL itself.

There has been an overbilling of our landline No.41736701. After several calls to the complaints dept. [198], our problem is not resolved as yet.

We are being contacted by different people thinking that we are complaining about internet, which is not the case, as the internet is working fine. The problem is about the Overbilling ...

We have already repeatedly informed that to process your payment from our accounts section takes a week's time, and we are yet to resolve the same. Consequently you are going to be liable for the delay, as we will not take on the responsibility or late payment charges.

Please note that we are holding back your payment{due on 8th Dec.}until you resolve the problem, as there is no way to justify the amount billed.

Dear Sir/Madam,

This is airtel lifetime prepaid customer. My no. is [protected]. Today at 0020 hrs I received 2messages from airtel saying that my hello tunes has been activated and INR 30 monthly subscription + INR 15 for the song has been deducted from my account. When I contacted to your customer care regarding the same and asked why this has been activated without my permission then your customer care tried to convince me that this has been activated because I have requested by making a phone call, which I am able to prove wrong anytime with my cell log, we had an good argument your customer care employee and myself both misbehaved very well with each other and later he disconnected the phone. Again I called up your customer care and requested to stop the hello tune services with immediate effect, which was done by him. After one hour I startined receiving messages (around 0130hrs in the night) that on my mobile joke alert, stock alert, VAS pack, astro alert etc etc has been activated and an amount of INR200 approx has been deducted for all these. Again I spoke to your customer care and I got an refund of INR40 immediately and an assurance that rest of the amount will be refunded by 9hrs. But after that no amount was refunded to me so I decided to visit your airtel gallery at vashi in the morning, the person over there assured me that the amount will be refunded with in four hours but till now I have received only INR45.From your airtel gallery at Vashi itself I spoke to your customer care executive that why this has happened and again he tried to convince me that this has activated by my cell itself so I asked him to ask his friends in gallery itself to check my cells log and show how I requested for so many alerts than he said that this has happened due to system error.

again by 1630hrs I called up your customer care about my refund and he assured me that I will get it with in 2hrs. Which I have not yet received.

Now my request to you is that please give me what ever has happened what is the reason behind that. What kind of customer support and facility you are providing by sending all these messages, deducting money from customers account without their permission and that also at )100hrs in the night by not only disturbing them from sleep but also giving them sleepless nights. What kind of customer support you are providing by not refunding there money even after putting so many requests and what kind of customer care employees you have who do not why this has happened and rather than solving the problem they argue with the customers that this has happened due to and their mistake.

This is worst experience of my life in all aspects and I strongly believe that Bharti-Airtel is the worst service provider in the world and I dont mind even going to consumer court for wasting my entire night and entire day if I will not get a satisfactory answer from your end.

Not at all impressed with your so called best service provider label and high in spirits.

Manjeet Malhan

Hi

I received extra amount added to my bill (349) for GPRS. I had contacted the Customer Service to deactivate this service and also send many dactivation SMS's to 121 before the start of billing date. Still this amount was added. Now when I called up the Customer Service again, they told me that they would reverse the amount in the next bill. Now if I pay this amount, they will have my 349 bucks for a month interest free. If they fool many consumers, they can have such amount every month without interest. Is there any way this can be dealt with ?