Hi Nodal Officer,
I'm thoroughly displeased by your response. It means nothing to me as you do not provide a firm date of resolution and have always kept it open ended, as per Airtel non-committal policy.
Anyways, as requested pls. terminate my connections. I do not wish to further deal with Airtel.
Regards,
Deepak
[protected][protected][protected][protected]
From: "Nodalofficer.[protected]@airtel.in" <Nodalofficer.[protected]@airtel.in>
To: Deepak Kadam <[protected]@yahoo.com>
Sent: Tuesday, 4 November, 2008 9:07:33 AM
Subject: Your Airtel Number [protected]
Dear Mr.Kadam,
We acknowledge the receipt of your email dated 31st October 2008.
We wish to inform you that your concern is forwarded to network department. We shall get in touch at the earliest.
We appreciate your valuable subscription with Airtel and will be glad to have a chance to be of any assistance to you. Should you require any assistance, do SMS us on 121 from Airtel number or email us at [protected]@airtelindia.com.
With regards,
Best Wishes
Nodal Officer
Bharti Airtel Ltd.
Dial *121# ( Toll Free) to get instant account information on your mobile screen.
Deepak Kadam <[protected]@yahoo.com>
10/31/2008 03:50 PM
To nodalofficer.[protected]@bharti.com, [protected]@west.bharti.com, nodalofficer.[protected]@airtel.in
cc appellate.[protected]@airtel.in, appellate.[protected]@airtel.in
Subject Non-addressal to service requests & complaints
Hi
I have two mobile connections from Airtel and I'm very sorry to inform you that the connectivity as well as service of the Customer Care and other Technical staff has not been very effective.
A few months ago (May-June) and again last few weeks (since early Oct) I have been facing issues of "zero" connectivity / coverage to the mobile network at the place I stay (Aundh, Pune) and inspite of raising repeated complaints, service requests and telephonic calls there has been absolutely no response in solving the problem.
I have also been given false assurances (by 121 staff viz somene called Ram/Pramod) of waiving off the plan charges that I do not see reflecting in my accounts. The Airtel Relationship center at Aundh are not accepting any complaints are seem rude and disgusted when we appraoch them. But they have now assured a resolution date to the problem by 3-Nov-08 and FYI if this does not get resolved I shall have to be forced to inform the media/competition and thereby terminate my 4 year relationship with Airtel.
It is also amusing to note that some complaints/service requests are closed/cancelled without the problem being resolved. This depicts poor governance and lowest priority of the "May We Help You" option in the airtel.in website.
Some excerpts of such instances are as below:
Mobile No: [protected]
Sr. Reference No. Type Category Creation Date Status
No..
[protected] Complaint Voice Connectivity[protected]:42:58.0 Cancelled
[protected] Complaint Network Coverage[protected]:21:41.0 Open
[protected] Request Provisioning Related[protected]:51:10.0 Closed
[protected] Request Provisioning Related[protected]:15:04.0 Closed
[protected] Complaint Network Coverage[protected]:52:53.0 Open
Mobile No: [protected]
Sr. Reference No. Type Category Creation Date Status
No.
[protected] Complaint Network Coverage[protected]:17:07.0 Open
[protected] Request Provisioning Related[protected]:17:29.0 Closed
[protected] Complaint Network Coverage[protected]:44:55.0 Open
I hope I can receive a response to honor "We Promise a Solution" as you have advertised in todays newspaper.
Warm regards,
Deepak Kadam
[protected]
(Note that my contact is my BSNL landline and not mobile as it can never be reachable)
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