Airtel Complaints & Reviews

There are 3 problems I am facing.

1 Coverage issue While talking the phone gets disconnected. However I see full network. Many times call gets connected but reciever cannot hear the voice All thses calls are getting charged.

2 Hello Tunes : Many times the Hello tunes get changed randomly. When I have choosen a Hello tune and paid or the service how does it get changed randomly. Secondly When I am on a call and there is a second call coming, why does a Hello tune play. Waiting message should be played.

3. Mobile Office : I have suscribed to 399 / Month Internet usage on mobile. I cannot understand why only 100 MB is kept free. There are so many Airtel suscribers that I know are using this service for 199 / Month with unlimited download. Moreover how am I suppose to know how mucg have I downloaded. This is something that has to be addressed. If the usage at given point is not known how are suppose to limit the use

I hope all my queries will be addresed. I have been associated with Airtel right from its launch in Mumbai and hope for such small glitches I would not have to discontinue.

Dear All,
I have recently installed Airtel Broad band combo 499 plan which offers 2 mbps speed and 1 gb of data usage free per month.
Earlier I had prepaid connection of Hathway 512 kbps plan with 400 mb usage free per month. I am a minimal user of internet at home, and had never exhausted this 400 mb of limit.

Last month I got Airtel braod band installed. The speed is very good. But I am shocked as to how do they actually calculate the data usage. Last month I used internet only for 10 days just text chatting or email checking (I do not get heavy attachment files) and it showed a usage of 852 MB.
This month on 1st Dec on a single day it shows a usage of 165 MB plus. My usage pattern hasent changed, but my billing has changed. I had logged complaint regarding this and their engineer visited me and did not find any problem with my system or the modem. However I was surprised to hear from their tech person that even if the modem is kept switched on and the broad band cable is not connected to your computer or your computer is not on, still u will get billed. Fortunately that has never let the modem on when not in use. If Airtel is charging me for data transfer, then unless the broadband cable is connected to my computer how can datatransfer take place??? They refused to answer to this querry of mine. They told me that only their senior technical team can answer to me. I still await to hear from them.

I would also like to share with you people that I checked with two of my neighbours who have also taken smae airtel plan and connection. They have also experience the same - wrong/false billing by Airtel.

People please be aware of Airtel. They have false billing system. Please be aware before taking Airtel limited data transfer plans. They fool u.

Rohit

My mobile number is [protected] and I keep receiving the message from 58243 informing me that my subscription of Yahoo! Zone will be renewed automatically in 2 days. I dont know how this is being done any why as well. I have not even subscribed to this service.

Kindly do the needful and remove me from this service and refund the amount charged to my account for the past few months

MY AIRTEL LAPU NO. IS [protected]. THE VALITY OF MY LAPU NO. IS EXPIRE ON 09/11/2008. FOR THE SAME DATE I DAILY REQUEST INTO LAPU CUTOMER CARE (711) OF AIRTEL BUT THEY ALWAYS RUDLY SATS 24 HOURS. I HAVE 17000+ BALANCE IN MY NO. [protected] THE SCHEME IS PASSED OF FULL TALKTIME. PLEASE HELP ME MY CONTACT NO. [protected]

Dear, CUSTOMER SUPPORT EXEICUTIVE AIRTEL/TEAM LEADER(TL)
Myself ankita seetha from Bhopal( M.P), I want to stop the service 53636 coming on my mobile from your side, Right now i am suffering lot of problem because of only that badly message coming from 53636, This is my pleasent request to you that please stop the 53636 service, otherwise i have to take quick and strong action against this type of (53636)service and have to contact from customer forrum.I am unable to give my mobile number due to privacy reason, my mail id is there please solve my problem as soon as possible.

With Regards,
Ankita Seetha

I contacted a AIRTEL AGENT for a postpaid connection and took a connection from him giving address proof and identity proof.
Apparently, the AIRTEL AGENT misused my address proof to take another postpaid connection. Strangely, I received bill for that fraud number only after 3 months and immediately i complained Airtel Customer care. The fraud number was not reachable because airtel seems to have disconnected that number because of bill due. I tried contacting that AIRTEL AGENT, and he acted innocent and was not reachable thereafter.
Receiving the complaint, customer care said that they would take care of it, but it went unresolved. Again I complained airtel customer care, and they replied the same that they will resolve, but it continued to be unresolved.
And then, I informed that i would disconnect my original number, after which they assured me that they would resolve the issue. But i still get bill for that fraud number([protected]).

In the first place, i perceive that AIRTEL is NOT a TRUSTWORTHY company (because of its FRAUD agents), and on top of that its Customer Care is PATHETIC.

Not sure when this torture would end...

Please take extra care while contacting AIRTEL agents (avoid if possible). Also, avoid AIRTEL itself.

There has been an overbilling of our landline No.41736701. After several calls to the complaints dept. [198], our problem is not resolved as yet.

We are being contacted by different people thinking that we are complaining about internet, which is not the case, as the internet is working fine. The problem is about the Overbilling ...

We have already repeatedly informed that to process your payment from our accounts section takes a week's time, and we are yet to resolve the same. Consequently you are going to be liable for the delay, as we will not take on the responsibility or late payment charges.

Please note that we are holding back your payment{due on 8th Dec.}until you resolve the problem, as there is no way to justify the amount billed.

Dear Sir/Madam,

This is airtel lifetime prepaid customer. My no. is [protected]. Today at 0020 hrs I received 2messages from airtel saying that my hello tunes has been activated and INR 30 monthly subscription + INR 15 for the song has been deducted from my account. When I contacted to your customer care regarding the same and asked why this has been activated without my permission then your customer care tried to convince me that this has been activated because I have requested by making a phone call, which I am able to prove wrong anytime with my cell log, we had an good argument your customer care employee and myself both misbehaved very well with each other and later he disconnected the phone. Again I called up your customer care and requested to stop the hello tune services with immediate effect, which was done by him. After one hour I startined receiving messages (around 0130hrs in the night) that on my mobile joke alert, stock alert, VAS pack, astro alert etc etc has been activated and an amount of INR200 approx has been deducted for all these. Again I spoke to your customer care and I got an refund of INR40 immediately and an assurance that rest of the amount will be refunded by 9hrs. But after that no amount was refunded to me so I decided to visit your airtel gallery at vashi in the morning, the person over there assured me that the amount will be refunded with in four hours but till now I have received only INR45.From your airtel gallery at Vashi itself I spoke to your customer care executive that why this has happened and again he tried to convince me that this has activated by my cell itself so I asked him to ask his friends in gallery itself to check my cells log and show how I requested for so many alerts than he said that this has happened due to system error.

again by 1630hrs I called up your customer care about my refund and he assured me that I will get it with in 2hrs. Which I have not yet received.

Now my request to you is that please give me what ever has happened what is the reason behind that. What kind of customer support and facility you are providing by sending all these messages, deducting money from customers account without their permission and that also at )100hrs in the night by not only disturbing them from sleep but also giving them sleepless nights. What kind of customer support you are providing by not refunding there money even after putting so many requests and what kind of customer care employees you have who do not why this has happened and rather than solving the problem they argue with the customers that this has happened due to and their mistake.

This is worst experience of my life in all aspects and I strongly believe that Bharti-Airtel is the worst service provider in the world and I dont mind even going to consumer court for wasting my entire night and entire day if I will not get a satisfactory answer from your end.

Not at all impressed with your so called best service provider label and high in spirits.

Manjeet Malhan

Hi

I received extra amount added to my bill (349) for GPRS. I had contacted the Customer Service to deactivate this service and also send many dactivation SMS's to 121 before the start of billing date. Still this amount was added. Now when I called up the Customer Service again, they told me that they would reverse the amount in the next bill. Now if I pay this amount, they will have my 349 bucks for a month interest free. If they fool many consumers, they can have such amount every month without interest. Is there any way this can be dealt with ?

Dear Sir/Madam,

i am using for AIRTEL-HCL TECHNOLOGIES LTD-CUG for last 1 year. i have already cug connection mail sent to your customer care, but till now we have not received any reply and my mobile not activated to CUG Plan. please my plan changed to HCL TECHNOLOGIES LTD-CUG immediatley, or i have surrender to airtel CUG Card.

NAME: SRIDHAR.V
MOB.NO:[protected]

Best Regards,
Sridhar.v

The number [protected] has called on my cell numerous times 12-26 and again on 10-12-08. When we called on this number he will not pck the phone & whenever he pck he didnt reply, and sometime he use abusive language. I dont know who is he he is crazy and I want this stopped. How can I make this happen?
Please do something asap...

Dear Sir,

With due respect, on behalf of S3 Infotech Private Limited Noida,
We have two land line connections from airtel number are as follow
[protected]
[protected]

We have received one bill against this number of amount 2295 inr.

We have paid the cheque number 583370 for amount 2295 and it picked by your guy on 18th nov 2008 and its showing debit from company account on 4th dec 2008.
Find the attached statement for the same for proof.

But today 10th dec 2008 seems internet and line is not working and when I called the customer care, they said they didn’t receive money and cut the connection.

I was in deep shock that how come this happen as my statement is showing amount is debited on 4th dec 2008 .

I have lose of work as I m working for offshore model for international clients.

Let me know how to proceed for this further as I need proper solution.as i have lost lot many work schedule due to internet connection.

Find the complaint number 14694588 and interaction number 54789222.

Regards
Rajant Sancheti-[protected]
Director
S3 Infotech Private Limited
A-73 Sector 65 Noida

dear sir,
im a airtel prepaid customer .i lost my sim card before 2years and im not aware of sim card misuse so i left it as such and recenty i came to know about sim card misuse and when i called that number it was in use and im very afraid i its being misused.please see through it and send me mail after verification.the lost mobile sim number is [protected] . my email id is
[protected]@yahoo.co.in

Respected Sir/Madam,
I, J.Shruthilaya am currently under the 999 executive plan (postpaid) taken under the name of V.Jayabalan. I have always been renewing my plan and paying Airtel bills at the Roshan Telecommunications outlet, on Arcot Road.
I seldom check my bill trusting Airtel completely on their billing and accountability. However, this time, when I received this month's bill, I happened to browse the details. To my alarm, I found that the monthly rental had not been waivered EVEN AFTER RENEWAL. Caught off hand, I checked ALL my previous bills. I happen to file my bills. I had renewed the plan on 5/6/2008, the 5th of June, 2008 at the same outlet. I went to the showroom on 4/12/2008 and came to know that my RENEWAL HAD NOT BEEN UPDATED AT AIRTEL!
On contacting customer care, they wanted to know the exact date of plan renewal payment. So, I went to the showroom again on 5/12/2008 and contacted Airtel FROM the showroom. The showroom had refused to give me the receipt number or any other particulars on my request for quick resolution. So, on the advice of the customer care senior executive, I handed over the phone to Ms. Nithya, one of the showroom employees to speak to the airtel customer care executive himself. The showroom employee, Ms. Nithya CONFIRMED the entry of my payment of Rs.1000 on 5/6/2008 as per computer records, but stated that it had not been updated.
Thereafter, I was promised the refund of Rs. 900 (150*6) by the Airtel executive. I have an add-on connection to my number and I have been charged a rental of (99*6) for the 6 months from June to December. I was further told that Airtel would contact me within 2 days, but received no calls. Hence, I contacted Airtel today and was promised the resolution of the problem with the showroom and refund of the lost cash, yet again. Since, the showroom has been deaf to my request on disclosing my receipt number, I was adviced to send a mail to customer care so that Airtel would make pressing demands on behalf of the customer and resolve the "computer or communication problems" in the showroom and make good the loss of the customer. I was further assured that the showroom would have to pay heed to Airtel and disclose all valid details.
KINDLY look into the problem and resolve it as soon as possible. Moreover, the showroom has most definitely accepted on 5/12/2008, that I HAVE INDEED renewed my plan as per COMPUTER RECORDS.

Yours sincerely,
J.Shruthilaya

Hi Airtel,



I am using Airtel postpaid number [protected]and I am getting Job alert from

54321. I have requested many times to stop this service, however I am very much depressed to see that nobody from Airtel customer care knows how to de-activate this service. Whenever I request them to stop this alert, they get this service renewed every time.



Now this is extreme, being corporate purpose mobile number, I am not gonna face this problem at all.

There is a request to stop this alert ASAP, otherwise if I will see any job

alert charges in my Airtel mobile bill for month Nov and Dec, I will be sorry to switch on Vodafone.



Action required -



1)Stop Job alert service from 54321

2)Remove charges of Job alert from Nov'08 bill

My cell no is [protected], Plz note from past 2 weeks Iam not able to receive calls fron ceratin No's like, [protected], [protected], [protected], [protected], [protected], [protected] etc. most of the no's are outside mumbai no's, when ever anybody is trying to call me, they get a message whether it is not reachable, or switched off, or out of coverage area.request you to plz slove the problem ASAP.

I having a airtel coin box, but it is not working properly, already I complaint but no action taken

Olive Computers
Melukavumattom P.O
Melukavumattom
Kottayam Dist.
Kerala
Coin Box No. [protected]

Airtel India's largest network has failed to provide a good service for his customer. Syed Fazullah Quadri who is working as a team leader @ Himayatnagar Branch, told that the USB Wireless Internet Connection would be activated with in 24hrs by his statement only i opted for the connection even all the documets required for the activation also submitted on the same day itself. even we walked into branch to talk with Syed as he is not there we approach some other customer reprasentative, he pesters on us as if we are annoying him even the response to the customers was very rude and careless.

Is this the way you provide service to the customers?

i strongly recommend other people not to go for airtel service.

if you guys believe that we strongly bind to the service then activate my connection and show to me.

[protected] is the number which i need to be activated.

i know you people never understands the customer because we all are indians and we know only how not to work.

hope you activate my connection and get back to me.




---suresh.

I had already complained to 121 & customer care who’s Service Request Reference No.: 19609042 but did not receive any response.
I’m using internet datacard plan 350 which has a 500 mb of free data usage for Rs. 350. This month I have received an amazing bill of Rs. 1264. Coincidently I have not used internet this month as much since I was not in Lucknow in between.
Kindly have a specific look at data usage on date[protected] & date[protected] depicted in the bill. From serial no 48 till serial no.303, has almost 255 entries for these two days only. How is it possible to use data in that way?
Moreover I have used a data of 401 Mb only which is less than free usage allowed of 500 Mb. The bill should have been o[censored]sual Rs 390 – Rs 400.
I strongly believe there is an error in this bill & the excess inflated amount needs to be waived off.

Kindly please recheck this month bill.
Sincere Regards
Sharief.
Internet Datacard Sim no. [protected]
Bill no.[protected]

I have taken a new SIM in chennai. WIthin few days o[censored]sage they disconnected my service, without any information. WHen I enquired, by person, (you can't reach them by phone) they told me my SIM got blocked, and not gave proper reason. I have taken new SIM.

They keep sending stupid promotional messages. When I choose to cancel the messages, (which was supposed to be free) they charged me for that. And most ironically they replied that it takes 45 days to cancel the messages.

What a way of looting and harrassment.

Think about looting every one with 2 rs in the entire country.