Airtel Complaints & Reviews

To
Shri Hari Singh,
Customer Care Executive – Airtel



Sub: Complain against Mobile Bill of my Airtel Mobile [protected]

Dear sir,


My airtel sim has been disconnected on 12th September, 2008 and the same has been confirmed by you. But till now bills have been sent to my address. Please take necessary action.



Regards
Diptasree Mukherjee




[protected][protected][protected][protected]
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Saturday, September 13, 2008 1:28 PM
To: Diptasree Mukherjee (WT01 - ENERGY & UTILITIES)
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Customer,

Thank you for contacting Airtel.

This is with reference to your email dated 11 September 2008 regarding cancellation for your Airtel mobile [protected]. We regret the inconvenience caused for the delay in responding to your email.

We thank you for using our services and confirm that the connection has already been disconnected with effect from 12 September 2008.

We cherish your association with us and look forward to being of service again should you wish to take a mobile connection with Airtel in future.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We would also like to inform you of Airtel Self Care service on www.airtel.in that allows you to manage your Airtel account at your convenience and ease. Just register at www.airtel.in and see how it makes things simpler!


Regards,


Arvind Kumar Varun

Customer Services

Airtel

I have activated my DND service on my prepaid airtel mobile in DEC 2007 after activation also lot of sms from airtel like New offers, ringtones etc. as well as recorded calls are also comming on my mobile. every time i had talk to customer care executives, every time i got reply that call us after 4 hrs. or tomorrow currently my system is not working. Now DEC 2008 is comming, after one year also DND is not activate. now airtel is started new thing in IVR that call on 198 for Complaints, after dialing this NO and going through the IVR options, we get the reply that "THIS IS NOT A VALID NUMBER". What is this? Customer care executives are also not properly talking about this. they are not also properly trainned.

i am using my airtel no since past 5 years, but since last 6 months i am totally irritated with the company as every month the Mis Call Alert service gets activate and Rs 15 is charged to me. for the first time i inquire about and the Customer Care executive guided me about how to deactivat it. then onwards every month the same thing is repeating again and again. every month the same service get renewd and Rs 15 is charged from my account and i complaint. Every time the C.care Put up request for stoping this nonsense but the same continues. this month also tonight at 1.32am the subscribtion renewed and Rs 15 is Charged.

Dear sir,
we are your Airtel Broad Band (Delhi Reigen Customer) my connection no. is[protected] and using this connection for last ~6Month.
But now my connection has been deid automaticaly sinch yesterday in the morning.
and now we are truble with so many problems.
so you are requested to pls short our complaint as soon as possible.

yours faithfully
Ravindra Chaudhary
Delhi
Airtell Broad Band no.-[protected]
alternat contact-[protected]

I have not been receiving bills..and ispite of calling theminnumearble times they just dont seem to be bothered.

Mr.Mittal...please give crash course to your customer service department ...they are the pits...

Dear Sir/ Madam
I am using the prepaid mobile No.[protected] and despite thread of request from my side I have not received the call details of (incoming and out going)from July to Sept'2008 on my above telephone. As a result I am facing a great trouble to produce the same in the Court of law.
I therefore once again request you to provide the same immediately by way of deducting requisite amount from me failing which I have no other alternative except to agitate the matter before the competent Court of Law without further reference to you and you will be liable to make payment of damages to the tune of Rs. 1, 00, 000/- with all cost and consequences thereof.
Yours faithfully
SUDHAKAR DWIBEDY
FLAT No.4(E), 3RD FLLOR, JUPITER APARTMENT,
1, BARABAGAN LANE, P:O: ALAMBAZAR, KOLKATA - 700035

hello

this is to inform you that... my wife mrs.jagriti goswami's mobile has

been disconnected without prior intimation... and on top of that

after making the payment... in koramanagala layout office to mr syed...

the same has not been updated and line has not got released... there

was a emergency in the family and as she was not able to contact... it has amounted to loss of 20458/-... which I am sure was not looked well and taken in the right spirit.

i called up the customer service and Mr.nagesh K.B who would not co-operate and kept on arguing that unless the payment is posted... the lines would not be released even after giving the mid and txn id...of the payment details...he has also refused to given any information regarding other contact nos... which as a customer it hampers my fundamental "right to know"(RIGH OF INFORMATION ACT)

he was reluctant to give the phone to his seniors who i think would be in a better position to help me...

mr.navarathna the floor manager wil call me up.. thats what mr nagesh k.b has told me.. but it seems bleak and an utter lie...

my complaint id is:18901596.

NOW MY QUESTION IS...
1WILL AIRTEL COMPENSATE MY LOSS? IF NOT THEN I HAVE TO TAKE IT LEGALLY..

2.WHY IS THE PAYMENT NOT POSTED?AND ME NOT INFORMED?

3) WHY WAS I NOT INFORMED AND DOES AIRTEL EXPECT IN TODAYS WORLD... A PERSON WITHOUT A CELL FOR 48 HRS?

I think i am pretty clear on this issue and if not proper redressal is given... then i have to escalate it to the higher ups and consumer redressal forum...


Expecting prompt response from team AIRTEL...

Thank you for lodging your complaint with us.
Your complaint lodged on 10/20/2008 8:50:57 PM.
Your Complaint Details as follows

Title : Airtel Deduction of charges For unsubscribed services
Complaint Id : 7922
Complaint : My airtel prepaid number is [protected](airtel prepaid kolkata circle).I am using it on roaming at delhi.From 16th october airtel is deducting my balance for services which i have not activated.the first time i got a sms like this Thanks for downloading MailApplication from Airtel Live WAP Service. You've been charged Rs. 7. from the number 64611007 on 16th october 2008 at 10-08 pm, and my balance got deducted again i got a sms "You've been renewed for (cricket sub pack, Subscription) subcription service on airtel wap . you've been charged Rs 10. i got this sms from 64611010 on 20th october 2008 and again my balance got deducted.This time i complained to airtel customer care, my complaint reference number is[protected].I asked if refund is not possible atleast unsubscribe me from this subscriptions but i was told it was not possible through airtel customer care and i should go to rediff.com from mobile to unsubscribe.I went to the wapsite but didnt found any option to unsubscribe, so i called airtel customer care (kolkata) [protected] and was told to call[protected] to unsubscribe but on dialing i found no option to unsubscribe, also again my balance got deducted by Rs 18 .

Please keep the complaint number to track your complaint. You will hear from us within 72 hours.

Thank you for lodging your complaint with us.
We are also happy to inform you that you could also avail of the free HELPLINE service by calling
the Toll Free Consumer Helpline at[protected].

Thank you for lodging your complaint with us.
The CORE Team

@ Core Centre |

I have send the msg for connecting
the net service but the problem is not yet satisfactory.The setting for that purpose will not yet send on my chinese GPRS set mobile no [protected]

I cannot access gprs on my mobile though it is a GPRS enabled phone.I tried ur customer care bt problem yet not solved.I already reachaged 499 Gprs pacl bt its not working, plz solve my problem as soon as possible

Hi...can i know that in Airtel is there any hello tune of Nach baliye (Star Plus- Reality Show) is there or not......

Airtel Live includes a service called EZMail. I signed up for it and have been charged Rs. 50 per month. This service constantly times out and I have never been able to use it. I am unable to unsubscribe from it now.

there is an appco company who is dealed with airtel. appco sales girl named pammy came to my place told me she has a good plan for postpaid customer she told me tht if i take 2 simcard then for that 2 nos the intercalling will b free evn sms between us will b free this was the information given 2 me. but now after taking 2 simcards i came 2 know the calls between us is free but sms is not and in each bill airtel charge me for sms more than 500 and then my bill becomes Rs 1100.this is a big cheating done with me i want a strict action 2 b taken with airtel.even airtel executives are very bad they talk 2 us as if v had done something.

REQUESTED SIR OR MADAM,
ACTUALLY MY ACTIVATE SERVICES NOT UNSUBSCRIBE BY THE END OF AIRTEL.MY ACTIVATE SERVICES IS LAUGHTER CLUB PACK AND JOB ALERT AND I AM MANY COMPLAIN POST ON THE PAGE OF AIRTEL MOBILE SERVICES.
FINALLY I WANT CLOSE MY THIS ACTIVATE SERVICES SO PLEASE SHORT OUT THIS PROBLEM IMMEDITLY .
THANK YOU.

Iam M.Srinivas Rao from Hyderabad my phone no is [protected] . there is very serious problem of indoor network in Osmania General Hospital Quili Quitubsha building in hyderabad since last 1/12 month earlear iam complaint regarding this problem they told that ur problem is rectifing with in one week .now one month is gone the problem is same.now iam uanbale receive the calls and diale the calls from hospital . in the cell displays only network connection error.to do the calls and recieved the calls i make to come out the building and then call. so now itself i hope that when u see this message ur rectifing the indoor network problems, in this hospital so many Airtel customers are facing same problem.so pls do needful as an early.

This mail is in regards that after registering in DNC service from 07/09/2007, My number is [protected], I am getting the tellecalls till now. The main thing is that each and everytime. Whenever i received a tellecall, i have to report and submit the same report to Airtel customer care for the serious actions. Even today i have received the tellecall from citifinancial bank, number is -[protected] and abn amro bank, number is - [protected]
The main thing is that i had reported this complaint to the senior persons in airtel, however till now the airtel had not stopped the tellecalls on my number...
Now i want airtel to compensate me for the same regrads...

Mine reference number for Registration is S[protected]
I am already registered with NDNC. on 07/09/2007..
Please feel free to contact me on my number- [protected]

The same above thing i had sended to the airtel appelates officers and NDNC mail ids, however no action had been taken against my complaint and then on 18th oct, 2008 ( today) i had received the telecall from airtel itself for the selling of new postpaid connection...
This s in the regards as per our previous communications, i just wanna tell you that today(18th oct, 08 ) from the airtel department so sell me a new postpaid connection, the number is [protected] although after telling your agent that my number is registered in the DNC policy, the executive started shouting and said that you can do whatever you can (joh ukhar saktei hoo ukhar lenaa.)
The ridiculous thing is that this call is from the airtel itself and i am also using the airtel connection and registered my number in the DNC through the same telecom providor .
This is the mail i had sended to airtel and NDNC department..

Now i want airtel to compensate me as i have all the records of the this calls and i had decided and already discussed with my lawyer to move to the consumer courts...

With Regards and Thanks
JAsjit Singh

I have lost my sim card. My no. is [protected]. Pl/block my card till then I issue new card.

I have BB8820 past 10months and this handset is giving me problem since begining. no one at call center is skilled to help for technical support. Inspite of the top BB model in India, services are too poor.
Now my handset touchboll is not working past three days, I visited Service center at Shoprix Mall, Noida but guys seems to be just for name sake they know nothing about the product, features etc. Its total waste to visit such stores.

he told me that he would send this BB to Bangalore office and would take minimum 10working days to get repaire/replaced etc.
If BB dont have people in Metro like Delhi then what is the use to launching such product. How can a person give handset for 10days.

Totally inefficent and worst service of blackberry In India.

I think my nokia was better atleast we have lot of technical guys around to help.

Hi,

I have applied for changing my SIM CArd and previous was blocked. It has been 5 days. When ever I call in customer care I get answer that it will be activeated in 24 hours but it has been 5 days also if I go to Airtel office i get answer that we dont know how long it will take it can take 2-3 days or even 10-15 or 21days.

Let me know what should i do?

Respected Sir,

My cell phone is theft in panna (mp) i have already give police complaint. But if you should give me the full information of this number so i can get help of police. my mobile is programed by anti theft so my cell has send me the thef no. and i want to all pocible details of this number.

thef no is :+91 [protected]

as soon as pocible give me all details of these number.

thanking you.