Airtel Complaints & Reviews

I got a new prepaid connection from Airtel ([protected]). After it was activated, I bought a recharge voucher for RS.216 from a reseller in Ardee City, Sector 52, Gurgaon, but their system did not accept the voucher. I went to an Airtel outlet in Galleria Market, DLF Phase IV, Gurgaon, and even they could not get the voucher to work though the voucher was found to be valid by the Airtel 121 service.

The Airtel outlet in Galleria charged me Rs 195 to start the initial balance to enable me to send and receive calls.

Now I am stuck with the Rs.216 voucher as it can be only used for a new connection. After following up for several weeks, the Airtel 121 service has asked me to return the voucher to the reseller. The reseller refuses to take back the voucher as the pin code on the voucher has been already scratched.

The overall impression I get is of dealing with a thoroughly incompetent, unscrupulous and unprofessional company. They are willing to put a customer through such harassment for just Rs. 216. I also have a Reliance connection and have never faced such issues with them.

It is a matter of principles now. I do not intend to leave it at this. I will drag this company through the consumer courts and check if it can be converted into a Class Action type of complaint. Such companies have no right to exist in a liberalized India.

I have complined to de-activarte this service previose also, still on 23/11/08 amount of 25 /- has been deducted from my balance.
please de-activate this service. my no is:-[protected]

I am using a Chinese Handset that is WAP enabled and requires manual settings in this format. If you could provide me the settings in the below format I will be very much thankful to you. Else I have to change the service provider since I bought this cell simply to use GPRS on my mobile.
Format for MMS service:
Homepage--> http://airtelmms.com
Data account--> Airtel MMS--> GPRS--> Airtel MMS
Other Operator
Connection type-->WAP/ HTTP
WAP--> IP Address (000.000.000.000)
HTTP--> Proxy address (000.000.000.000)
proxy port (0)
Format for Browser settings:
Homepage--> http://google.com
Data account--> Airtel GPRS--> GPRS--> Airtel GPRS
Other Operator
Connection type-->WAP/ HTTP
WAP--> IP Address (000.000.000.000)
HTTP--> Proxy address (000.000.000.000)
proxy port (0)
User name-->
password-->
Auth. type--> Normal/ Secure

At last I consulted with the Airtel Gallery person he asked me to mail you the complaint and ask for the IP address. The rest settings he can provide me. What should be the IP address for WAP.
My contact no: 91-[protected]

Bharti-Airtel the brand has all the years stood for it's customer care. This is the sole reason that we as consumers respect the brand-Airtel because of the man himself-Mr.Mittal. We ran for Airtel, Delhi Half Marathon, both for fun and for the respect of the brand. But, I really feel sorry that a bunch of people carrying over attitude and managing the Maliya Nagar relationship centre are doing a great damage to the brand. I might be sounding too harsh, but any respectable person of the society will retaliate in a similar manner. Just two days before the Marathon, I happened to visit the cente at 8-8.30 p.m. in the night. Accepted, the cente closes at 7p.m. maybe. But, if a respectable woman is approaching towards your door, will you ask the office boy to bolt the door??? He actually did it, as if I was a thief or a beggar comming to ask money!!!next, everybody in the centre just wagged their hands in air as if they were shooing off a beggar from their door. I kept on standing and knocking the glass door, but people tried their best to avoid me by moving here and there. If you feel I am exxagerating, then please check your CCTV camera footage, I might not be covered, but the inside activity will make the ongoing situation apparent. As a result of this incident, I have stopped going there, anyone with dignity will do so. That was the only reason, I delayed my postpaid bill as my Sim had been blocked and that was the prime reason I went there that night after office. They could have easily done it, if not could have softly spoken and given me the valid reason. Please do something about it, train the Malviya Nagar Relationship Centre people regarding Customer Care- I feel, this is what Airtel stands for!!. A concerened and deeply humilated Airtel Postpaid Corporate Connection holder.

Rs 10 gets deducted when ever balance exceeds Rs 10.
I am not using Airtel Live but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...You've been renewed for (archie_comics_wap, ComicStrip) subscription service on Airtel WAP. You 've been charged Rs 10

Sir,

I am puja and i had taken airtel broadband connection on 8/8/08. After 15 days i changed my plan to 799 than again after one month at 27 sept. i gave request to change my plan to 649. But after so many requests, till this date it has not been changed. moreover my last 2 bill came according to 799 plan. i would also like to add that being such a big and reputed company whom i trusted, i am not happy with the service as the service provided by the Kamla Nagar airtel outlet is not up to the mark i have been calling them from last 15-20 days but my request is not fulfilled till this date. so, at last i can only request you to please remove this connection as early as possible.

Date of Connection: 8th August 2008
Airtel Landline: 47087327 on the name of Miss Pooja Singh
Address: 2568 2nd floor, Hudson Line, North Campus, Delhi

I am a consistent customer of airtel prepaid service.I had 2 mobile numbers.one of my mobile number got frequent cutting on balance amount for example for every 2 days 4 to 5 rupees for unknown things some times unncessary message come from 3333 i had already told your custmer service that i don't want these joke messages don't send them but still you people are sending these type of messages again and again i too also not all reading messages i open and read and also do delete of that type of messages new messages immediatley coming and a cost of one rupee is being cut from my balance till now like this i had lost more than 200 rupees for clarificiation also your customer care peoples are no t all getting inline.Airtel prepaid services allegedly eating the public's money like this, it is a violation.It is a one kind of stole.They are doing business by arrasement of peoples.Vulnerable customers what will do.Kindly look into the matters immediately or what can i do.with so much pain from hearts.Like me manu of the peoples are suffering a lot.Kindly do corrective action.

I had a post paid connection no. [protected].

2 payments made through ECS does not reflect in the airtel a/c though the money has been debited from my account & payment found successful to airtel a/c no.[protected] for Rs 650/ dtd 24/3/08 & for Rs 500/ dtd 24/6/08.

Inpsite of timely payments my services were barred. Complaint was sent in the following chronological order :

> 27/8/08 - Fax on [protected]
> 3/9/08 - To adc.[protected]@airtel.in
> 5/9/08 -Complaint on 121 - Service No. 18214678 dtd 5/9/08
> 1/10/08 - To the Ombudsman -Airtel
> 31/10/08 - to manish22.[protected]@airtel.in

Inspite of all these representations nothing moved, not a single reply. Instead of compensating me for all the inconvenience & harassment, Airtel has asked its advocate to file a case against me for no payments, to the tune of Rs 1497/ - wah airtel wah!!!

A legal notice has also been filed against Airtel by my lawyer.

Hi,
I bought an Airtel Prepaid SIM card with 3 years validity on 07/2007. Given Mobile No: [protected] SIM NO:[protected]. SL NO: A[protected]. I used it for 1-2 months, then didnt use. Now I tried to use that SIM in 11/2008. A unregistered SIM message is displayed and it is not working. Is it possible to Re-Register the SIM and use. If yes where should I go. Iam living in Thiruverkadu, Chennai, India.

I have recd calls from a strange No. [protected], Person Calling from this No. Disturbing me and Using Dirty words, and oftenly start to abusing me

I am Ashok, I have cug no [protected], and i want to create a group with my friends cug no [protected], [protected], At least 20 days i have been trying to create group. The problem is once i have create a group got the group password but automatically the group is break after 2 or 3 hrs ant i got the sms from customer that u have not created a group successfully pls contact customer care. i am trying to contact customer care atleast 25 times but all said ur grouop has been created in 24 hrs but till to time the above problem is not solve . so pls needful positively. otherwise i have another option is idea gang .

Hello,

My name is Vasanth and I an 'unfortunate' customer of Airtel Broadband. I took the connection for Airtel broadband in the month of September. My number is 40131050. On 18th Nov. 2008 the broadband connection was disconnected without any intimation and reason. I called the customer care and was told that the connection was terminated. I asked them the reason for the same and they told me that they do not have any reason mentioned in their records. I was given a complaint number "13985794" and was told that a maximum of 8days would be taken to solve the issue!!. From then on till today I have been calling the customer care people to know the reason for the termination and the only answer I hear is that "We do not know and it is in process". When I was given the connection I was told that any problem would be resolved within 24hrs and here I stand given a written SMS saying that it will take 8days for the matter to be resolved. The most irritating part is that they do not even know the reason why and what caused them to terminate the connection. I am really disgusted at the way the things are handled in Airtel .

Apart from this I also have an Airtel Post-paid. Airtel sent me a cheque of Rs.499.80 dated december 2007 and I received it in June 2008. By the time I deposited the cheque it has crossed its validity of 6months. So I personally went to the customer care centre at Splendid towers, hyderabad and returned the cheque. I was promised that the amount would be adjusted in the next month's bill. All this happened in the month of July. Till date I have called Airtel 'n' number of times only to repeat my case again and again and with a hollow promise that "IT WILL BE DONE SIR".2 days back I received a call saying that Airtel never sent a cheque to me. I have the SBH account transaction record with me to prove that they have sent a cheque and it bounced. In this scenario what I should I do???

Request the concerned to do something about it.

Regards,
Vasanth

Sir my name is chirag I am from Maharastra, Ahmednagar .I mobile shop On[protected] I have call to Airtel customer care at 12.50 pm customer care excutive told me in 48 vaule voucher call rate are like airtel to airtel 40 paisa, airtel to other mobile 60 paisa and airtel to landline 1 rupees this. I made rechage of 48 on custom mobile number [protected] Tx[protected] but call rate is not appicable as customer care excutive told me then I again make call to customer care now at this time customer care excutive told me call rate of rechage 48 are night calling pack you have made . But I told make it reversal this is complity miss guide made by custmer care excutive to me [retailer ], customer and distrubuter told it cannot possible now and customer is giving me trouble to me from 10 days ago

I applied for a topup of value: Rs. 500.00, through internet site "http://www.hdfcbank.com/personal/payments/prepaid_refill/pre_refill.htm#in...⇄ using HDFC bank account. I was informed that any value between Re.1 and Rs.1000 was valid.
Instead of increased talk time, i got a message that a Power pack was successfully activated on my number.During the transaction (transaction ID:[protected], I have not entered anywhere that I wanted a Power PAck. I just wanted a simple refill. I already had a Power pack so I dont need an overlapping duplicate power pack. I want this new power pack to be cancelled . I also want my talk time increaded by Rs. 500. I want to know how to go about this.

SIr,
I bought a new prepaid card [protected] on 08/11/08 (chennai), then my outgoing has been barred on 10/11/08 because of incomplete submission of documents. I have submitted my address proof in the nearby airtel showroom(velachery) on 11/11/08. I was not accessed still to date. Then i again submitted my documents in the same on 17/11/08. I am having Rs 57 balance on my mobile. I want to know the status of my documents.Plz do the needful.

Thanks and Regards,

Dear Sir/madem

I have E recharged of my brother (Jagdish suthar) AIRTEL WLL by 220 rupees but only 50 rupees was dabeted in phone why?

I have been trying to get an issue of Excess Billed resolved with Airtel but no one seams to take any on the same and finally they have bared my Airtel Services due to non payment of bills but I have tried all the possible ways to convince them that I am ready to pay my bill but that needs to be corrected but everytime they promise me that someone will get in touch with me but that never happens.
It started initially when i have asked for change in my Bill plan and got activated an ISD calling Plan of Rs 45 based on that I should be billed at the rate of Rs 2.90 Per/Min for all the calls to USA but they have charged me @6.40 Per/Min and finally they are telling me that there is no such ISD Calling plan exists but the fact is that when i was making those ISD calls to USA my international Calling was not active and i was only allowed to make International calls to USA only.

Below are the mails which i have send so far to Customer Case, New friends Colony FSO Executive where i have visited lately and even to the Nodal officer but no one has replied even by saying that they will look into it.

Please advise

Regards,
Shafquat Khan
======================================================
Dear Sir,
It’s been more than 20 days I am running out from back and fro from Customer care and billing department and no one seems to rectify the discrepancy which I have in my bill. On an average I have made more than 15-20 calls since Sept 30th in order to get this rectified but it’s still pending and finally I have got this mail address and hoping this time that someone will act into it.

I will really appreciate that if you can look into the Call details which I have made in the past, since it’s a very long story now.

Hoping to get a response this time else I have to reach consumer forum for justification.

Rgds,
Shafquat Khan

Business Analyst
Knowcross Solutions Pvt. Ltd

T Board: +91.11.41225060
F: +91.11.41225061
M: +91.[protected]

e: [protected]@knowcross.com
w: www.knowcross.com

CONFIDENTIALITY: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately.

From: Shafquat Khan [mailto:[protected]@knowcross.com]
Sent: Saturday, October 11, 2008 19:01
To: 'fso.[protected]@airtel.in'
Subject: FW: EXCESS BILLED

Dear Amit,
Please find the below mail which I have sent lately to Customer care. Apart from this Today’s Reference number is 18758600. Just ensure that by the time we don’t get a resolution of this Customer care didn’t continue this number since my bill date has already passed in just waiting for a resolution.

Thanks for your cooperation.

Rgds,
Shafquat Khan

Business Analyst
Knowcross Solutions Pvt. Ltd

T Board: +91.11.41225060
F: +91.11.41225061
M: +91.[protected]

e: [protected]@knowcross.com
w: www.knowcross.com

CONFIDENTIALITY: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately.

From: Shafquat Khan [mailto:[protected]@knowcross.com]
Sent: Monday, October 06, 2008 22:57
To: '[protected]@airtellindia.com'
Subject: EXCESS BILLED

Dear Sir,
I am writing this mail hoping that someone is reading this mail and Airtel do care about their customer and there time which they spend over the phone while talking to Customer Care representatives which eventually is a waste of time.
The First time I called in the Customer Support I requested for a ISD Calling Plan for US for Rs 45 needs to be activated on my number and the change in the Plan to 444 and I got a call back from your Sales Department for the confirmation of same but on the last bill which I didn’t received on either my mail or Printed copy on my address shows that I am being charged @ of 6.40 instead of some Rs 3 which has been conveyed to me when I made the request for the activation of ISD 45 Pack.
Also I called in for more than 3 times on 30th September night and requested for the correction of the same and also confirmed with the Customer Care representative that whether or not my ISD services for US will be active or not while I am on roaming and they did said Yes but that was not the case.
Moving forward I called up the Customer Care Center while I was on roaming and asked them to look on the issue why I am not able to make the ISD calls to US they said its active but every time I tried calling in it I was getting a message “ This service is not enabled on your number”. And whenever I asked for some senior person or supervisor they either hang up or said that they don’t have any supervisor available. That even happened today when I was talking to a representative named Rajendra who was not even willing to give me a Case number or neither wants to transfer this call to anyone. Finally I got a Case number[protected] which I am not sure is correct or not.
Below are the list of open items which I want to be taken care of ASAP.
1) Need a copy of my current Bill(Detailed) on my mail as well a hard copy to be mailed in to my Billing address
2) Need a resolution on my current billing Discrepancy
3) Whether or not I will be able to made ISD Calls to US in future while on roaming or not, if not then why ?
Hoping to hear from you soon.



Rgds,
Shafquat Khan

Business Analyst
Knowcross Solutions Pvt. Ltd

T Board: +91.11.41225060
F: +91.11.41225061
M: +91.[protected]

e: [protected]@knowcross.com
w: www.knowcross.com

CONFIDENTIALITY: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately.

duplicate sim
i am a kerala airtel coustmer my number is [protected] it has life time validity and now iam using that sim in kuwiat internationl roaming is also activated, now i have problem with sim, the sim is damaged, so i would like to get a duplicate sim,
please help me the procedure for taking a duplicate sim on same old number [protected],
what are the procedure of getting a duplicate sim

I nihar patel my mobile no. is [protected]. yesterday on 18th nov 2008 at 6:47 i contact reliance customer care for inquiry against RS 6 cut off from my balance, but representative of care has not given proper answer and also talking rudely. then also not giving his name and before time he end the call and we talk around 7:58 min.
so plz go through this complaint and take some action.

Dear sir,

This is to inform you that on 11/11/2008 i got a call from [protected] (kavitha) and she explained me about the Airtel postpaid connection and i asked her weather i will get a selected number she said yes and i have selected one number ([protected]).They commited me that within 4 hours my number will get activated but they have taken 30 hours to activate the number but not my selected number.They have activated some other number([protected]).After that i called several times to them and one of they team leader have spoke to me [protected] (shailaja) and she said within 5 minuts they get back to me but they did not turned up.After some time i called customer care but they can not take any complains regards to this.Please do the needful

Thanks and Regards

VenkatRamtenki

[protected]