Airtel Complaints & Reviews

Hi,

I am subscribed to NDNCR since May 08, however I started receiving unwanted calls from Airtel (Bharti cellular) which were autmatic IVR's .. I had complained to Airtel with the number and theNodal officeer also. I was given an assurance that this would not be repeated with a reference number. However I called the call center again and requested to be forwarded to the concerned deptt. so that I can understand if Airtel is an exclusion from the rules and regulations set by TRAI. I have not received a single response on that. On the other hand Airtel should respect the Indian Law code rather Airtel doesn;t bother at all, We as subscribers have to pay penalties but what is the liability of the telecom operaters as governed by Indian Laws and TRAI. Shouldn't they be indemnifying the subscribers.

One more point which I would like to bring out as part of this complaint is that even after paying the bill and the late fees, the service is deteriorated and still we are charged for the whole. I just paid my bill for the month of Nov 08 and my mobile is barred and emails are not responded. I filled a complaint to the customer care, they always tell they have an upgradation activity on for past couple of years, I have recrded conversations on that, if travelling we are more penalised because local helpline (121) for any city would say they cannot access another cities account (number).

I would like to take this forward for all the others also who have suffered and make Bharti understand a few basics of Indian Laws..

Thanks in anticipation and hope this would be understood and taken forward

Nitin Sahai
[protected]

I have a Airtel Pre-Paid connection (Number:[protected]. I was using it happily, one day it stopped functioning, no calls I was able to make as well as no incoming calls. I contacted Airtel, Indira Nagar office and they communicated that recharge validity was over. I couldnot recharge it on time due to my hectic work schedule and vacations.
After three weeks of follow-up & by paying Rs 199/-, with help from Airtel Indira Nagar office; My pre-paid was active again (with life time validity) couple of days back.
The problem is: I had a balance of Rs 820/- in my account before this life time validity recharge which is not transferred to my account. I contacted Airtel Office & Airtel Customer Care; they confirmed that Rs 820/- was in balance before this recharge BUT they will not be able to transfer it back to my account.
My point is that my money which got lost (Rs 820/-) due to this account recharge should be refunded back to me. It should not happen that because of account reactivation, whatever balance I have in account gets lost. Pls help in this regard.
My contact details: [protected] (Other airtel mobile on which I am available if contacted); E-mail ID: [protected]@yahoo.com

To whomsoever it may concern

I subscribed for a Airtel postpaid connection (Phone No. :[protected] in the month of January, 2008 from a authorised vendor of Airtel (Shop Name: Prime Telecom, 7 Bunglows, Versova, Mumbai.) and after taking the connection he asked me to submit Rs. 599/- (Rs. 500/- as a security deposit and Rs. 99/- for the activation charges). I have a paper reciept from the same vendor mentioning that I have deposited the money for the same. When I asked him that this security deposit of Rs. 500/- is refundable or not then the shop owner said that it will be returned in 40 days after you submit your connection or terminate your subscription. I have never been the defaulter in terms of my bill payment to Airtel and I have all the reciepts of the bill payment. Even, not on a single ocassion I have made any late bill payments to the company. I got my subscription terminated in the first week of September, 2008. And after waiting for more than 40 days, I have not, yet recieved my security deposit which was refundable. I enquired with a Airtel Relationship Centre, Chakala, Andheri (E), Mumbai. But, they are trying to escape by saying that the security deposit amount is not being shown in their client information records and when I produced the reciept (mentioning that I have deposited the security amount) they are saying that they cannot do anything and I have to negotiate with the vendor only. I cannot fight with the vendor because he is saying that he has passed on the information to his distributor as soon as he recieved money from me in January, 2008 and as of now, the distributor has closed down its operations. Therefore, I am submitting my complaint against Airtel for doing monetary fraud with me. Kindly look into the matter because at a personal level I can forget my Rs. 500/- amount but company is going to make big bucks by cheating 'n' number of people in the same way.

Thank you,

Anshul Choudhary
Mumbai.

Dear Reader,
I am Airtel Subcriber from Pune.
My mobile no is [protected].
I am getting unnecessary job alerts messages from the company because of which my balance is being deducted every month.
As I was informed that the service will be provided free of cost to me but that information given to me was totally false. I would like to cancel this service immediately or else I will have to change the service provider as I am not at all happy with the service by your company.
I am a user of Airtel since 3 years till today so would like you to look into this matter and do the needfull.
Thank you.
Regards,
Pranoti Aundhkar.
[protected]@yahoo.com
[protected]

This is to bring to your kind knowledge that I puneet jain is an old customer of airtel using services of airtel for the past 10 years. I was using[protected] at my residence. As i have shifted to a new location, i am unable to pay the outstanding. A manager NIDHI KAPOOR from airtel was foolowing up for payment. I was in touch continously but one fine day due to busy schedule i could not able to receive her call. She called up my board number and misbehaved with the staff member. She said " sirf chaar hazaar ke liye office ana band kar diya". Than she misbehaved with my sister in law. I have no problems with airtel but i am afraid if this is the kind of attitude of customer care that how would they survive.

Thanks n Regards

Puneet Jain
[protected]

Dear Sir,


This is to submit before you that I have added myself as a customer of your esteemed network w.e.f.[protected]. My SIM No. is [protected] and Mobile No. [protected].

2. To my utter surprise, after few months of activation of my number, the HSBC Bank is repeatedly sending SMS & also making calls from different branches of its organization, addressing me as Mr. Samar Karmakar. They are asking for making arrear payment towards the Credit Card issued by them in the name of Mr. Karmakar. Everytime I have replied them that my name is Suvankar Das and not Mr. Samar Karmakar and I don’t ever have any Credit Card. Inspite of that they are still keeping on dialing my number and asking for Mr. Samar Karmakar & also sending SMS. Some of the Nos. of HSBC Bank that I have noted are :[protected],[protected],[protected],[protected],[protected],[protected],[protec...⇄ &[protected]. Recently on[protected], the Doice Bank from[protected] number is also asking for the same.

3. I have also knocked the Customer Care Executives of your network several times. They also did not extend any help ; instead they advised me in a very casual manner to solve the problem by contacting the above telephone Nos of HSBC. From the above, you will see that all the number are STD numbers and I think that your Customer Care Executives are giving me improper advice.

4. Being aggrieved by the misbehavior of the Customer Care Executives of your esteemed organization, I would like to request your personal intervention into the matter. An intimation in this regard is highly solicited.

5. Thanking you, in anticipation of quick redressal of my grievance, I remain, Sir.



Yours faithfully,


( SUVANKAR DAS )
Mobile No. [protected]

My mobile No. is [protected]. I have beebn subscribed for devotional VP pack. After calling on[protected] the package is not being deactivated. Kindly help to deactivate that package.

I appeared 4 (four) times in your Airtel- Battala Brance, Agartal, Tripura office for surrender my airtel post paid sim. Lastly today on 26/11/08 at 4.45 P.M. a lady sited behind the board of Pre-Paid Service told to come another day.I asked her because Post-pai Service chair is empty just near by her.Some times a gentleman suggest me come with in 10.00 A.M. to 6.00 P.M. then come next day then come with your voter I card etc. today the lady told me to come with in 10.00 A.M. to 5.00 P.M. when he available. In the main time a phone call attained by me which is from Delhi office I said the fact but invain. Today I go there with all pending bill, Voter I card and carry some cash money to resolve the problem permanenly but I am afraid with serious gosiping officials in the Batlala Br. I vave no prove to attain 5 (five) times in your Airtel office with same problem. I treat it is a unnessery harrasment of a Private Company those are have a customer care cell to collect money by anyway.Is it fact that now I am not using the sim but I am bound to pay montly rent for this connection?
Account No.[protected] Cell No.[protected]

Hi there,
I am still receiving promotional calls on my personnel number when I was on roaming on 24/11/2008 at 5:11:18 pm. I received call from a person who said he is calling from ICICI LOMBARD and the number that flashes on my cell phone was [protected]. I don't know why you people are letting my number distributed to the companies just to remind you its prenominated in DO NOT CALL LIST .
Still I am receiving the call from you people as it happened between 11 Nov 2008 and 22 Nov 2008
Earlier also I have already lodged the complain with AIRTEL but you people won't understand
Try to have a look in my account there was a promise by Pawan an agent from Retention who promised Rs 300/ as the discount for the inconvenience caused which is regarding billing of the last month;yet not recd
I felt really cheated and I want compensation regarding this inconvenience caused .

I took Airtel prepaid connection on[protected] at 6-30 PM at HSR Layout Airtel Dealer in Bangalore and I submitted all of required documents mention by the company and I paid Rs 498/- . The Dealer is not taking proper responciability. I enquired in this regarding at Airtel office in BTM Layout they are also not helped me and they told that it is dealer's work. Your dealer is doing very worst servicing and
unnesseccarly delaying activation and cause sever
troubles. Please contact above mention Airtel Dealer and take nesseccary action on him. I took
his mobile number from office employe.The number is given below.
Mobile No. :[protected]Bangalore Airtel, Karnataka).

Hi Please help me

As I am harrased by Airltel,
One night i got a message
thankyou for downloading Java game and Rs 99/- has been deducted from you prepaid account I was shocked As I have not requested any game
moreover I have been using this number as a post paid connection for last 4 years and this year I changed it to prepaid, Now my advance rental amount was to be refunded to me, which they took least interest in So after folling them many times, and no satisfactory reply from them leads me to reach you, Please help me in getting my following problem solved

1. "I HAVE NOT ASKED FOR ANY JANA GAME DOWNLOAD " INDISGUISE OF WHICH AIRTEL CHARGED ME RS 99/-because my connection is prepaid
my reason for this is I donot own a handset which is running java technology on it.

2. I want you to settle my advance rental amount on this number which was promised to me when I changed my bill plan from post paid to prepaid

as a supporting evidence I am enclosing the mails below

sapan chakraborty to Nodalofficer.D., 121
show details Nov 24 (2 days ago) Reply


Images are not displayed.
Display images below - Always display images from [protected]@gmail.com
Dear Rinku Pal
Nodal Officer
Airtel

Please donot regret to for any kind of inconvenience given to me by you.

It was a great shock to see Nodal officer not reverting to the client as per the problem, This is moresover sounding like an automated machine, trying to pacify the customer, "that we have no ears for you problem"

This kind of attitude is not expected from such a big telcom giant.

Therefore I am taking this furthur to Consumer forum to get the matter sorted out, Its not about Rs 99/- and my refund which you guys are denying, Its about Rights of a customer and a case of Customer harrasment
I am repeating my harrasement about
1. "I HAVE NOT ASKED FOR ANY JANA GAME DOWNLOAD " INDISGUISE OF WHICH AIRTEL CHARGED ME RS 99/-because my connection is prepaid
my reason for this is I donot own a handset which is running java technology on it.

2. I want you to settle my advance rental amount on this number which was promised to me when I changed my bill plan from post paid to prepaid.


Regards,
Sapan Chakraborty
[protected] airtel. number

Kind Atten: Nodal Officer:

Refer you reply below, please note I am not atol


- Hide quoted text -
On Wed, Nov 19, 2008 at 4:43 PM, <Nodalofficer.[protected]@airtel.in> wrote:




Dear Mr. Chakraborty,
Thank you for writing to Airtel.

This has reference to your e-mail dated regarding your Airtel Mobile [protected].

We regret the inconvenience faced by you.


As per your telephonic conversation with the undersigned, your concern has been resolved. We hope you are satisfied with the resolution provided. As we have checked in our records Rs.99 is correctly charged to you by using Airtel live for the game downloading JAVA GAMES.

For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.


Assuring you the best of our services.



Regards,
Rinku Pal
Nodal Officer
Airtel





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Kind Atten: Area Manager Airtel

Refer to my air-tel connection no – [protected], I would like to bring my disappointment in regards to air-tel services. Please note the following complains:

My advance rental is still not yet been refunded since I have converted my no to prepaid.

It's been almost four years I am using this no, since I have converted my no from post paid to prepaid, encountering a problem and feeling cheated by air tel. I am receiving service sms which I have never requested, this particular service is too disturbing that you have to delete it 20 times in a day the worst part is this deduct the money from the account.

I had faced this problem approx 03 month ago, in which with every services sms some value used to get deducted which was very shocking and surprising, because we recharge our card mainly for the talk time and our hard earn money gets deducted for the useless services of air-tel that too without any request from the user end for the same. To get this amount refund to my account I had to call up several times to the customer care no. Last night a got a sms from 64611099 in which they mentioned "Thanks for using Game Pack Java Game" I was latterly shock when I got this sms, I never use all this services & never requested for the same and AIR –TEL charged me Rs. 99 for same.
With the episode happened to me this time, I am really thinking that air- tel customer should never recharge their card for higher amount, I had recharged my card for Rs-444 out of which Rs 99 was deducted I immediately made a complaint –[protected], call attended by Mr. Yusuf Ali Khan on 16/ Nov/08

I am sure this is an illegal practice for making extra money which airtel is now following for their prepaid customer, because most of the customer don't even understand all this services sms. in today's time no one has spare time to keep calling your customer care again & again make them understand by telling the same story to every new call attended.

Please ensure immediate refund of my advance rental & the amount which has been deducted from my account. With the immediate effect stop sending useless sms which cause inconvenience to user else have take the help of media and have to go legally to solve & stop this illegal practice by AIR TEL


Awaiting your prompt reply ……

Regards,
Sapan

I have asked twice on phone to unsubscribe to yahoozone but no action has been taken and charges are deducted every month .I have a prepaid connection and my mobile no is [protected]

Hi All,
My experience as a retail customer of Airtel was Good.
However, Peoples like Mr. Zubair Khan (Manager - Enterprise Sales, Bharti Airtel Limited., Email ID : zubair.[protected]@airtel.in, Handphone : [protected]) is making customer's life miserable.

Since I have joined a new company and I am try to convert my tarrif Plan since last 16 days, he is not at all responding to my calls and mails.

Same is the feeling of all the employees in my office.
And looking at this I can assume that he must be doing same with others too.

Senior management should take note of this or else Airtel will be loosing his customer not only due to NETWORK probles in Mumbai but also due to VERY POOR sales service by people like Zubair Khan.

Regards
Chiranjiv Shah

i was shocked to found my balance being looted every time i browse wap. they send msgs you hv downloaded a java game ring tone or wallpaper. Airtel hv a wide net of fake wapsite which only loot you. u never know how u lost ur money and cce are too incompatible to serve. they deal rudely as compared to postpaid section. and u are left harrassd. u have nothing to argue with. i hv lost 400rs as a part of it. any advices are welcome at [protected].

Dear sIR.
My postpaid no is [protected]. I want my paper bill with immediate effect instead of Ebill.
Matter urgent . Do the needful as the earliest.
Reply me by mail & by sms as the earliest.
Regards
ABDUL MOIZ KIDWAI
[protected]

This mail is in regard with the airtel telephone no. +91 [protected] on the name of Mrs. Jaya Kumar.
I would like to bring into your kind notice that there was a request to activate the advance rental plan on the mentioned number.

Then in the next billing cycle the regular rental of Rs. 298 attached with the bill for two months.
I requested to the showroom in sector-16A, Faridabad to sought out the matter but no response came from Airtel.
After that they automatically activated the Advance Rental plan of Rs. 998 charging the previous amount of some Rs.600.
I asked the Airtel service outlet to look into the matter and get me the mistaken wave off.

For next one and a half month no response came and i asked to disconnect the no. the outlet manager asked me to throw the Sim card and said nothing will happen.
Now after 2 months of shutting the no. down they are calling my parents and threatning for recovery of the amount .
I still pateintly listened to them and was ready to pay some amount by negotiating but no response even came from the Legal Department.

There is no outgoing bill then why the bloody hell should the customer pay the amount. The recovery people are threatning and harrasing my parents mentally regularly.

This is my last hope .
Kindly help in getting rid of this bloody irritating company.

Dear Sir,
I am a prepaid customer Airtel. My Mobile No. is [protected].
I want incoming & outgoing and sms call detail of my no. for last three month.
Aug 2008, Sep 2008, Oct 2008
Please provide me detail on my email ID, my email ID is as given below.
[protected]@yahoo.co.in

I had subscribed to MOBILE OFFICE on my GPRS phone last year. IN August 2008 I have sent the SMS for deactivation and got a response saying that it will be deactivated in 24 hours. There after I was never able to use the GPRS service as my phone was not registering with the airtel network for data access. After two months I Noticed that I am being charged a monthly fee of 399 towards Mobile Office even though I had unsubscribed and validated via Airtel payment centre in Koramangala that GPRS is not active. When I called customer care, they refused to accept it at first saying that now that the bill has been paid, it cannot be reversed. I told them that when they can charge me adjustments from previous bill cycles for bill already generated, they must offer this to the customer when they have wrongly charged the customer. After lot of deliberation, I decided to terminate the connection and pay the last pending dues. On this they quickly called up and agreed to give me one month reversal and a further Rs 150 towards 50% of the previous month as an adjustment, This was done on October 20th. Surprising in the october bill I see I have been charged for MOBILE OFFICE again on a prorata basis for 10 days from 11th to 20th. I dont see the logic of charging me again and citing the reason that the official disconnection happend on 20th. Airtel even verified that I had not downloaded any content over that period which I claimed my conection was inactive. The lame reason they kept giving me is that we have problem activiating it on your SIM card but not updated in Billing. IN any case this time I decided to terminate the connection. Again a bunch of people called me to find out what was my problem - They dont look at the call history to find out why I have requested termination and I spent close to 30 mins explaining it to every representative who called me. While the call was in progress the call dropped and the CSR didnt bother to call me. Then I got a call from the network department asking if I had asked for disconnection on which I told them that the previous discussion was incomplete. IN two hours they have gone ahead and disconnected my cell phone on 24th November. On 25th November when I check my online account on the airtel portal I see that my account and number is showing active, but all callers are getting a message that 'This is not a valid number' .. I cant understand how a big service provider like Airtel manages to run their customer support in such a bad manner. I have finally decided never to go with Airtel for cellular services. I shall be disconnecting my second number as well as I dont want to face any more issues with them.

-Solomon Thomas.